Clinical Navigator-8030

Position Title:  Clinical Navigator                                        Position Code:  ClinNav-8030

Department:  Quality Management                                      Safety Sensitive:        ☒  Yes      ☐  No

Reports to:  Population Health Program Manager                Exempt Status:          ☐  Yes      ☒  No                                                      

Position Purpose:

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision to be the kindest, highest quality health systems in the country.

Provide patient navigation services to guide patients through the healthcare system by assisting with access issues, coordinating with service providers, and tracking interventions and outcomes.

Promote patient health. 

 

Key Responsibilities [List of material responsibilities and essentials duties which must be completed in achieving the objectives of the position]



* Establishes close relationships with and serves as a primary point of contact for patients.


* Assesses and facilitates coordination of multidisciplinary care across care continuum.


* Collaborates with multidisciplinary care team and expedite sequence of patient’s workup, active treatment, survivorship, and end of life care where applicable.


* Provides communication, advocacy and education in a culturally competent manner.


* Ability to clinically triage new patient referrals efficiently, to ensure timely access to care.


* Helps patients arrive at scheduled appointments on time and prepared.


* Connects patients to community and social support services.


* Assesses health literacy and educational needs of patients. 


* Provides clinical education about care plans, diagnosis, medications, treatments, and processes.


* Provides communication and reinforcement of clinical information and serve as a conduit between patient and providers/clinicians to address needs of patients. 


* Identifies and collaborates with available resources to assist patients to overcome barriers to care.


* Works closely with appropriate hospital staff, medical and social service providers, County health, and other community resource providers within Kingman Hospital District communities to identify target populations of patients at high risk for under and over-utilization of health care services.


* Develops appropriate interventions and strategies, considering culture, language, age, gender, etc.

and tracks these interventions and outcomes.


* Assists uninsured/underinsured patients in accessing available healthcare services in our community, which involves serving as a central point of contact and providing one-on-one assistance to help uninsured/underinsured patients obtain health servi...