Product Support Sales Representative

Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide.

We sell and service a wide-variety of equipment Including Large and Small Construction Tractors, Forklifts, and Prime/Stand-by-Power Generation.

THIS POSITION IS LOCATED IN STOCKTON.

SUMMARY

This position is responsible for representing parts and service sales in a defined territory.

As part of a sales team, the PSSR will work with customers both internal and external to provide exceptional customer service in our ever-growing .

QUALIFICATIONS REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 DUTIES AND RESPONSIBILITIES


* Maintain and develop new and existing customer relationships.


* Work with customers to identify repair options and solutions.


* Manage jobs and projects


* Manage assigned accounts (credit, billing, payments, and orders)


*  Maintain customer records and equipment population in our CRM (Customer relationship management) system


* Provide timely and accurate quotes for parts and service.


* Communicate with internal and external customers in a timely manner.


* Frequent travel in territory


* Other duties as assigned

SKILLS


* Ability to read and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.


* Ability to write reports, business correspondence and procedure manuals.


* Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages, area, circumference and volume.


* Ability to apply concepts of basic algebra and geometry.


* Ability to apply common sense understanding to carry out instructions furnished in written or oral instructions.


* Ability to deal with problems involving a few concrete variables in standardized situations.


* Must have some computer and keyboard skills.


* Knowledge of material handling equipment helpful, but not mandatory. 

EDUCATION AND/OR EXPERIENCE

Bachelor’s degree in Engineering (B.S.E.) or equivalent from a four year college or technical school; or 4 years combined experience in sales and service related fields.

  

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee frequently is required to stand, walk, use hands and fingers, handle, or feel obje...