Corporate Application Support Engineer

Join the Mizuho team as a Corporate Application Support Engineer!

We are seeking a Corporate Application Support Engineer to join our growing organization.

This is a challenging position requiring a strong customer service, technical knowledge and operations experience in IT.

The candidate must be self-starter, technically proficient, able to multi-task well, explain solutions clearly, is well organized, and has the ability to work independently with minimal oversight.

Be a part of the Corporate Applications Services group and provide best in class, round-the-clock IT operations services for the organization.

Partner with the rest of the Corporate IT organization and deliver first and second level support activities for the Business and IT internal customers of the organization.

Own and manage IT Incidents, Requests, Problems, Changes and Releases assigned to the organization by adhering to the ITIL best practices and formally documented SLA / SLO targets.  Measure, report and contribute to the continuous improvement of the quality of services on technical and business fronts, as applicable to the role.

As part of the Corporate Application Services group within the Mizuho organization, the Corporate Application Support team is responsible for delivering continuous enhancements and operational support to Mizuho’s Corporate organization.

Working closely with our stakeholders and customers, the team delivers enhancements in an agile manner, working in sprints and regular release cycles.

The team sets the direction for continuous improvement in service delivery by working with stakeholders to deliver improved automation, service management processes and end user experience.  The team is focused on ensuring the Corporate Applications Services platforms remain operationally stable.

Job Knowledge and Functional Responsibilities:


* Accountable for the availability and accessibility of all applications and technologies under management, as per the organizational and business requirements and demands.


* This role will focus on the Enterprise Applications: Workday, ServiceNow, SharePoint, Archer, and a set of low touch corporate applications.


* Ability to support multiple lines of businesses or applications of medium to highly complex (complexity defined by size, technology used, and system feeds and interfaces) technologies at global level with multiple concurrent users, ensuring control, integrity, availability and accessibility.


* Drive incident, issue and outage management, investigation and restoration


* Act as the technical liaison between operations teams, software engineers, project managers and consumers of technology, providing critical operational insight to upcoming implementations and strategies, including validation of ongoing or upcoming solutions, monitoring, documentation and their supportability.


* Schedule, track and facilitate acceptance of changes to the production environments by developing, imp...