Infrastructure Engineering Senior Advisor - Evernorth - Hybrid

The Senior Solution Advisor designs, implements, and troubleshoots complex technical environments across the global enterprise.

This position will represent the Virtual Workspace department as a member of the Infrastructure Engineering team.

The CVW Engineering team has responsibility for infrastructures related to desktop virtualization, application virtualization, and remote access solutions.

This will include but will not be limited to: Citrix Virtual Apps and Desktops, Citrix Cloud, Microsoft Azure, Azure Virtual Desktop, and other related technologies.

The ideal candidate will have a background in multiple IT disciplines and be highly proficient in the following areas: workspace virtualization, application presentation, directory services, policy management, configuration management, and workflow automation.

Responsibilities:


* Designs and manages highly complex Virtual Desktop infrastructure solution, with an emphasis on delivering multi-user shared desktop platform and seamless applications.


* Designs and manages solutions within Citrix Cloud and Microsoft Azure to drive cloud-first initiatives.


* Plans and facilitates the migration and lifecycle of Citrix components for on-prem and cloud environments.


* Key contributor to VDI improvement efforts, and acts as SME on cross-functional project teams.


* Gathers and compiles accurate information to analyze risks and develop viable solutions.


* Proactively improves or automates management processes using PowerShell or other scripting methods.


* Plans high-impact changes to improve user experience, operational efficiency, and support processes.


* Creates and maintains architecture diagrams, configuration runbooks, and operating procedures.

Qualifications:


* High School Diploma; Bachelor degree in Computer Science or another relevant field preferred.


* 10 years of experience working with desktop and application virtualization technologies.


* 6 years of experience designing enterprise level solutions to enable a globally dispersed remote workforce.


* Citrix Certification for CCA-V or CCP-V highly desired.


* Experience leading migrations for PC workloads to virtual desktop or shared hosted desktop sessions.


* Expert knowledge of "Citrix Virtual Apps and Desktops" components on-prem or "Citrix DaaS" in the cloud.


* Advanced knowledge of VDI stack: presentation, brokering, provisioning, imaging, apps, and user layers.


* Advanced knowledge of Active Directory, Group Policy, Windows OS, and Profile Management.


* Advanced knowledge of cloud services such as: Citrix Cloud, Microsoft Azure, or Windows Virtual Desktop.


* Familiar with project or work management concepts such as: ITIL, Scrum, LEAN, Agile, or DevOps.


* Must be a self-starter with the ability to deal with shifting priorities as business needs evolve.


* Must have strong verbal and written communication skills, and ability to openly discuss ...