Director of Housekeeping - Regent Santa Monica Beach Opening 2024

About us:

Regent Santa Monica Beach—an IHG Hotels & Resorts (IHG) property—lands in Santa Monica as the first destination in the Americas.

The resort will set a new standard for modern upper luxury. 

Located steps from the famed Santa Monica Pier, the resort will celebrate the beauty of unexpected harmony through contrasts, delivering inspired stays through a blend of serenity and a touch of decadence.

The resort will feature sumptuous rooms and suites, along with a stunning beachfront pool deck, a destination spa and a wellness center.

Additionally, Regent Santa Monica Beach will welcome guests for unforgettable epicurean experiences, including a restaurant concept created in collaboration with an acclaimed celebrity chef as well as a high-end artisanal marketplace.

Job Summary:

The Director of Housekeeping for our ultra-luxury hotel is a key leadership position responsible for overseeing and managing the housekeeping and laundry operations to ensure exceptional cleanliness, organization, and presentation throughout the hotel.

This role requires a commitment to delivering unparalleled service and maintaining the highest cleanliness and efficiency standards.

Responsibilities:


* Leadership and Team Management: Provide strong leadership and guidance to the housekeeping team, including managers, supervisors, room attendants, house attendants, laundry attendants, minibar attendants, and uniform colleagues.

Foster a positive work environment and culture, promote teamwork, and train and motivate colleagues to deliver exceptional service.


*  Operational Excellence: Develop and implement standard operating procedures in accordance with Forbes 5-star luxury standards to ensure efficient and effective housekeeping and laundry operations.

Monitor and maintain the cleanliness and maintenance of all guest rooms, public areas, heart-of-house areas, and amenities.

Continuously strive for excellence and exceed guest expectations in cleanliness and overall guest experience.


* Guest Satisfaction: Work closely with other housekeeping team and other departments to ensure a seamless and uplifting experience.

Address guest feedback and concerns promptly, striving to exceed expectations and maintain the hotel’s reputation for excellence.


* Quality Control: Regularly inspect guest rooms and public areas to ensure adherence to the highest cleanliness and quality standards.

Address any deficiencies promptly and work closely with other departments to resolve guest issues or concerns related to housekeeping.


* Inventory and Supplies Management: Oversee the inventory and ordering of housekeeping supplies, amenities, linens, and cleaning products.

Maintain a cost-effective approach while ensuring an ample supply of necessary items to support daily operations.


* Budgeting and Cost Control: Prepare and manage the housekeeping department budget, ensuring effective cost control measures are in place.

Identify opportunities for cost s...