Client Care Representative-Hawaii

Why Access?


* Competitive Hourly Pay - $18.50/hr.



* Medical, Dental, Vision and Life insurance



* 14 days of PTO, 7 Paid Holidays, 2 personal days.



* 401K Retirement program with 3% company match, 100% vesting in 4 years.



* Company Paid Uniforms



* Training and Growth opportunities

Job Summary

The Client Care Support Representative’s main responsibility is to provide superior customer service to new and existing Access clients.

Primary Functions:
• Responsible for client support including service scheduling and service communications.
• Responsible for responding to invoicing inquiries and providing client copies of invoices.
• Provide product support for Filebridge Records.
• Process work orders daily while complying with SOP.
• Answer telephones, forward callers, accept messages per SOP.
• Assist clients with questions regarding order fulfillment, services available and general pricing while providing superior client service.
• Notify Operations of changes that may affect service schedule
• Complete database research on missing client containers, files, or tapes, and maintain client contact per SOP.
• Communicate with Clients as needed for Call Backs.
• Process destruction and permout work orders per SOP.
• Complete client data entry per SOP.
• Complete importing of client data per SOP.
• Process requests for printed bar codes as needed and per SOP.

Secondary Functions:
• Participate in safety and security drills.
• Know and understand defined role in the Company Disaster Recovery Plan.
• Notify direct supervisor of any issues related to your job.
• Follow proper escalation procedures per SOP.

Other Responsibilities:
• Comply with all company policies and procedures.
• Maintain knowledge of our industry and new regulations.
• Other duties as assigned by Supervisor.

Education and Years of Experience:
• High school diploma or equivalent required.
• Six months or more experience in a customer service environment or call center preferred.

Knowledge, Skills and Abilities:
• Must have strong Windows based computer skills.

(Including Microsoft Office skills with Outlook and Excel)   
• Excellent listening skills.
• Strong negotiation skills.
• Strong oral and written communication skills (must possess grammatically correct English
skills).
• Must be flexible and friendly under pressure.
• Must have excellent attention to detail.
• Ability to work collaboratively in a team environment.
• Ability to problem solve.
• Ability to multi-task with a strong attention to detail.
• Ability to deliver outstanding customer service.
• Ability to adapt to a fast-paced environment.
• Ability to demonstrate continuous employment/work history.

Physical Requirements (lifting etc.):

• Periodic lifting of 20 to 60 lbs.
• Periodic scanning of materials.
• Bending and stretching.
• Routine pushing and pulling.

All qualified applicants will receive c...