Service Writer

ADDA represents the most respected brands in the business — names like: Detroit, Rolls Royce Power Systems, Mercedes-Benz, Allison Transmission, Volvo Penta, and more.

Atlantic also provides comprehensive services for a variety of equipment in both on- and off-highway markets: medium- and heavy-duty trucks, buses and coaches; fire and emergency vehicles; power-generation systems; marine propulsion and support equipment for both commercial vessels and pleasure craft; and construction and industrial machinery.

POSITION SUMMARY

Responsible for selling maintenance services and general repairs for diesel and gas-powered generators and equipment in the industrial, commercial, medical, institutional and petrochemical markets in NJ / NY, including but not limited to engines, controls, transfer switches, electronics, fire pumps, cranes, commercial and pleasure craft marine applications.

 ESSENTIAL FUNCTIONS


* Review technician recommended repairs and incoming customer request for quotations.


* Build generator repair quotations based on labor and parts requirements


* Send necessary information to vendors and request pricing for accessories or sublet repairs.


* Deliver quotes in person or electronically follow up with customer for approval.


* Interface with other departments, including Parts, Credit, Legal, Scheduling and Operations, to assist in supporting our customers.


* On job approval, work with Credit Dept on customer’s available credit line and Terms and Conditions, as needed.


* Assist Parts Department with parts ordering and sourcing of non-stock items, coordinate with 3^rd party vendors for subcontracted work, schedule work with customer, and close Repair Order on completion.


* Build relationships with customers to gain insight and status on open opportunities.


* Expedite the resolution of customer problems, issues, or complaints.


* Build relationships with co-workers, vendors, and partners.


* Achieve sales goals as established by the department and the organization.


* Attend sales and trade shows/meetings and reads related publications to obtain current market condition information, business trends, and industry developments.


* Conduct all business transactions in an ethical manner.

POSITION QUALIFICATIONS

High School Graduate or GED required.

Experience in the power generation industry or outside sales is preferred.

Willing to accept recent college graduates in lieu of sales or power generation experience and willing to train.


* Ability to communicate verbally and in writing clearly and concisely.


* Ability to demonstrate conduct conforming to a set of values and accepted standards.


* Ability to get along well with a variety of personalities and individuals.


* Ability to effectively build relationships with customers and co-workers.


* The trait of being dependable and trustworthy.

SKILLS & ABILITIES

Computer Skills

Proficient in Microsoft Off...