-
Description & Requirements
Maximus is looking to hire Customer Advocacy Specialist.
This role will be responsible to responding on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and serviced by Maximus.
Essential Duties and Responsibilities:
- Provide exceptional and individualized service to customers to enhance customer experience
- Provides timely and successful QC of incoming complaints, inquiries and telephone calls
- Exercises discretion and independent judgment with respect to matters of significance
- Actively look for opportunities to enhance standards and improve process efficiency
- Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
- Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
- Completes Daily, Weekly or Monthly Volume and QC reporting.
- Uploads responses to regulators within established deadlines.
- Manages volume to ensure that Regulatory deadlines are met
- Completes reports pertaining to special projects
- Completes Executive summaries for escalated or sensitive accounts
- Ensures robust and accurate work documentation, trending and analysis is in place to identify opportunities for improvement internally or in other departments
- Serves as an escalation point for customer issues regardless of communication channel
- Assists newly hired staff with the transition from training to work environment, as well as offers continuing training to tenured representative as needed.
- Assigns and monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Answers representatives' questions as needed.
- Develops staff research skills to identify root causes related to customer complaints, trends, system deficiencies, etc.
and communicates and follows up on issues to resolution.
Essential Duties and Responsibilities:
* Provide exceptional and individualized service to customers to enhance customer experience
* Provides timely and successful QC of incoming complaints, inquiries and telephone calls
* Exercises discretion and independent judgment with respect to matters of significance
* Actively look for opportunities to enhance standards and improve process efficiency
* Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
* Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: 55450
Posted: 2024-04-19 08:22:03
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Description & Requirements
Maximus is looking to hire Customer Advocacy Specialist.
This role will be responsible to responding on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and serviced by Maximus.
Essential Duties and Responsibilities:
- Provide exceptional and individualized service to customers to enhance customer experience
- Provides timely and successful QC of incoming complaints, inquiries and telephone calls
- Exercises discretion and independent judgment with respect to matters of significance
- Actively look for opportunities to enhance standards and improve process efficiency
- Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
- Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
- Completes Daily, Weekly or Monthly Volume and QC reporting.
- Uploads responses to regulators within established deadlines.
- Manages volume to ensure that Regulatory deadlines are met
- Completes reports pertaining to special projects
- Completes Executive summaries for escalated or sensitive accounts
- Ensures robust and accurate work documentation, trending and analysis is in place to identify opportunities for improvement internally or in other departments
- Serves as an escalation point for customer issues regardless of communication channel
- Assists newly hired staff with the transition from training to work environment, as well as offers continuing training to tenured representative as needed.
- Assigns and monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Answers representatives' questions as needed.
- Develops staff research skills to identify root causes related to customer complaints, trends, system deficiencies, etc.
and communicates and follows up on issues to resolution.
Essential Duties and Responsibilities:
* Provide exceptional and individualized service to customers to enhance customer experience
* Provides timely and successful QC of incoming complaints, inquiries and telephone calls
* Exercises discretion and independent judgment with respect to matters of significance
* Actively look for opportunities to enhance standards and improve process efficiency
* Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
* Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: 55450
Posted: 2024-04-19 08:22:03
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Description & Requirements
Maximus is hiring a Sr Forecasting & Workforce Planning Analyst.
This role will be responsible for the creation and maintenance of short and medium term demand and staffing forecasts across all areas of call center operations; quantify the impact of past and future events, such as system changes, loan conversions, changes to agent procedures, impacts of training updates, collection activities, and various marketing campaigns.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call and web chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Create and design ad hoc reports using SQL and/or other software languages for data analysis pertaining to agent scheduling, call/web chat volumes, , Agent Performance Metrics.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Manage skillset and optimization of agents either independently or as instructed by management, including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Create, track, and maintain agent metrics for historical information purposes.
- Make recommendations for improvements in project performance based on analysis of forecast to actuals.
- Maintain workforce management templates for monthly roll up and required performance reporting.
- Configure events within the workforce management database use of the system by end users and operational analysis.
- Oversee maintenance of tracking system for log in/log out production and reporting.
- Determine, document, and escalate concerns on agent performance to management.
- Take the lead on projects, research and resolve operational items escalated by workforce management Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Assist in training Workforce Management new hires as directed by supervisor.
- Create work Instructions and job aids for Call Center and eligibility & enrollment supervisors to provide instruction on what action is required for specific codes as it relates to Workforce Management.
- Accurately track and manage contact center schedule adherence.
- Complete and manage schedule exceptions/adjustments for the company.
- Ensure the accuracy and timeliness of data by working time off, schedule changes, and other types of requests.
- Conduct analysis and recommend solutions to real time performance issues.
- Monitor operational statistics and trends.
- Evaluate reports and make recommendations regarding call volume statistics and staffing models that support client service level agreements.
- Pre...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: 71750
Posted: 2024-04-19 08:22:02
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Description & Requirements
Maximus is looking to hire Customer Advocacy Specialist.
This role will be responsible to responding on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and serviced by Maximus.
Essential Duties and Responsibilities:
- Provide exceptional and individualized service to customers to enhance customer experience
- Provides timely and successful QC of incoming complaints, inquiries and telephone calls
- Exercises discretion and independent judgment with respect to matters of significance
- Actively look for opportunities to enhance standards and improve process efficiency
- Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
- Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
- Completes Daily, Weekly or Monthly Volume and QC reporting.
- Uploads responses to regulators within established deadlines.
- Manages volume to ensure that Regulatory deadlines are met
- Completes reports pertaining to special projects
- Completes Executive summaries for escalated or sensitive accounts
- Ensures robust and accurate work documentation, trending and analysis is in place to identify opportunities for improvement internally or in other departments
- Serves as an escalation point for customer issues regardless of communication channel
- Assists newly hired staff with the transition from training to work environment, as well as offers continuing training to tenured representative as needed.
- Assigns and monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Answers representatives' questions as needed.
- Develops staff research skills to identify root causes related to customer complaints, trends, system deficiencies, etc.
and communicates and follows up on issues to resolution.
Essential Duties and Responsibilities:
* Provide exceptional and individualized service to customers to enhance customer experience
* Provides timely and successful QC of incoming complaints, inquiries and telephone calls
* Exercises discretion and independent judgment with respect to matters of significance
* Actively look for opportunities to enhance standards and improve process efficiency
* Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
* Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: 55450
Posted: 2024-04-19 08:22:02
-
Description & Requirements
Maximus is hiring a Sr Forecasting & Workforce Planning Analyst.
This role will be responsible for the creation and maintenance of short and medium term demand and staffing forecasts across all areas of call center operations; quantify the impact of past and future events, such as system changes, loan conversions, changes to agent procedures, impacts of training updates, collection activities, and various marketing campaigns.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call and web chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Create and design ad hoc reports using SQL and/or other software languages for data analysis pertaining to agent scheduling, call/web chat volumes, , Agent Performance Metrics.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Manage skillset and optimization of agents either independently or as instructed by management, including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Create, track, and maintain agent metrics for historical information purposes.
- Make recommendations for improvements in project performance based on analysis of forecast to actuals.
- Maintain workforce management templates for monthly roll up and required performance reporting.
- Configure events within the workforce management database use of the system by end users and operational analysis.
- Oversee maintenance of tracking system for log in/log out production and reporting.
- Determine, document, and escalate concerns on agent performance to management.
- Take the lead on projects, research and resolve operational items escalated by workforce management Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Assist in training Workforce Management new hires as directed by supervisor.
- Create work Instructions and job aids for Call Center and eligibility & enrollment supervisors to provide instruction on what action is required for specific codes as it relates to Workforce Management.
- Accurately track and manage contact center schedule adherence.
- Complete and manage schedule exceptions/adjustments for the company.
- Ensure the accuracy and timeliness of data by working time off, schedule changes, and other types of requests.
- Conduct analysis and recommend solutions to real time performance issues.
- Monitor operational statistics and trends.
- Evaluate reports and make recommendations regarding call volume statistics and staffing models that support client service level agreements.
- Pre...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: 71750
Posted: 2024-04-19 08:22:01
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Description & Requirements
Maximus is looking to hire Customer Advocacy Specialist.
This role will be responsible to responding on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and serviced by Maximus.
Essential Duties and Responsibilities:
- Provide exceptional and individualized service to customers to enhance customer experience
- Provides timely and successful QC of incoming complaints, inquiries and telephone calls
- Exercises discretion and independent judgment with respect to matters of significance
- Actively look for opportunities to enhance standards and improve process efficiency
- Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
- Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
- Completes Daily, Weekly or Monthly Volume and QC reporting.
- Uploads responses to regulators within established deadlines.
- Manages volume to ensure that Regulatory deadlines are met
- Completes reports pertaining to special projects
- Completes Executive summaries for escalated or sensitive accounts
- Ensures robust and accurate work documentation, trending and analysis is in place to identify opportunities for improvement internally or in other departments
- Serves as an escalation point for customer issues regardless of communication channel
- Assists newly hired staff with the transition from training to work environment, as well as offers continuing training to tenured representative as needed.
- Assigns and monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Answers representatives' questions as needed.
- Develops staff research skills to identify root causes related to customer complaints, trends, system deficiencies, etc.
and communicates and follows up on issues to resolution.
Essential Duties and Responsibilities:
* Provide exceptional and individualized service to customers to enhance customer experience
* Provides timely and successful QC of incoming complaints, inquiries and telephone calls
* Exercises discretion and independent judgment with respect to matters of significance
* Actively look for opportunities to enhance standards and improve process efficiency
* Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
* Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: 55450
Posted: 2024-04-19 08:22:00
-
Description & Requirements
Maximus is looking to hire Customer Advocacy Specialist.
This role will be responsible to responding on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and serviced by Maximus.
Essential Duties and Responsibilities:
- Provide exceptional and individualized service to customers to enhance customer experience
- Provides timely and successful QC of incoming complaints, inquiries and telephone calls
- Exercises discretion and independent judgment with respect to matters of significance
- Actively look for opportunities to enhance standards and improve process efficiency
- Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
- Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
- Completes Daily, Weekly or Monthly Volume and QC reporting.
- Uploads responses to regulators within established deadlines.
- Manages volume to ensure that Regulatory deadlines are met
- Completes reports pertaining to special projects
- Completes Executive summaries for escalated or sensitive accounts
- Ensures robust and accurate work documentation, trending and analysis is in place to identify opportunities for improvement internally or in other departments
- Serves as an escalation point for customer issues regardless of communication channel
- Assists newly hired staff with the transition from training to work environment, as well as offers continuing training to tenured representative as needed.
- Assigns and monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Answers representatives' questions as needed.
- Develops staff research skills to identify root causes related to customer complaints, trends, system deficiencies, etc.
and communicates and follows up on issues to resolution.
Essential Duties and Responsibilities:
* Provide exceptional and individualized service to customers to enhance customer experience
* Provides timely and successful QC of incoming complaints, inquiries and telephone calls
* Exercises discretion and independent judgment with respect to matters of significance
* Actively look for opportunities to enhance standards and improve process efficiency
* Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
* Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: 55450
Posted: 2024-04-19 08:22:00
-
Description & Requirements
Maximus is looking to hire Customer Advocacy Specialist.
This role will be responsible to responding on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and serviced by Maximus.
Essential Duties and Responsibilities:
- Provide exceptional and individualized service to customers to enhance customer experience
- Provides timely and successful QC of incoming complaints, inquiries and telephone calls
- Exercises discretion and independent judgment with respect to matters of significance
- Actively look for opportunities to enhance standards and improve process efficiency
- Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
- Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
- Completes Daily, Weekly or Monthly Volume and QC reporting.
- Uploads responses to regulators within established deadlines.
- Manages volume to ensure that Regulatory deadlines are met
- Completes reports pertaining to special projects
- Completes Executive summaries for escalated or sensitive accounts
- Ensures robust and accurate work documentation, trending and analysis is in place to identify opportunities for improvement internally or in other departments
- Serves as an escalation point for customer issues regardless of communication channel
- Assists newly hired staff with the transition from training to work environment, as well as offers continuing training to tenured representative as needed.
- Assigns and monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Answers representatives' questions as needed.
- Develops staff research skills to identify root causes related to customer complaints, trends, system deficiencies, etc.
and communicates and follows up on issues to resolution.
Essential Duties and Responsibilities:
* Provide exceptional and individualized service to customers to enhance customer experience
* Provides timely and successful QC of incoming complaints, inquiries and telephone calls
* Exercises discretion and independent judgment with respect to matters of significance
* Actively look for opportunities to enhance standards and improve process efficiency
* Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
* Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: 55450
Posted: 2024-04-19 08:21:59
-
Description & Requirements
Maximus is looking to hire Customer Advocacy Specialist.
This role will be responsible to responding on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and serviced by Maximus.
Essential Duties and Responsibilities:
- Provide exceptional and individualized service to customers to enhance customer experience
- Provides timely and successful QC of incoming complaints, inquiries and telephone calls
- Exercises discretion and independent judgment with respect to matters of significance
- Actively look for opportunities to enhance standards and improve process efficiency
- Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
- Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
- Completes Daily, Weekly or Monthly Volume and QC reporting.
- Uploads responses to regulators within established deadlines.
- Manages volume to ensure that Regulatory deadlines are met
- Completes reports pertaining to special projects
- Completes Executive summaries for escalated or sensitive accounts
- Ensures robust and accurate work documentation, trending and analysis is in place to identify opportunities for improvement internally or in other departments
- Serves as an escalation point for customer issues regardless of communication channel
- Assists newly hired staff with the transition from training to work environment, as well as offers continuing training to tenured representative as needed.
- Assigns and monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Answers representatives' questions as needed.
- Develops staff research skills to identify root causes related to customer complaints, trends, system deficiencies, etc.
and communicates and follows up on issues to resolution.
Essential Duties and Responsibilities:
* Provide exceptional and individualized service to customers to enhance customer experience
* Provides timely and successful QC of incoming complaints, inquiries and telephone calls
* Exercises discretion and independent judgment with respect to matters of significance
* Actively look for opportunities to enhance standards and improve process efficiency
* Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
* Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: 55450
Posted: 2024-04-19 08:21:59
-
Description & Requirements
Maximus is looking to hire Customer Advocacy Specialist.
This role will be responsible to responding on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and serviced by Maximus.
Essential Duties and Responsibilities:
- Provide exceptional and individualized service to customers to enhance customer experience
- Provides timely and successful QC of incoming complaints, inquiries and telephone calls
- Exercises discretion and independent judgment with respect to matters of significance
- Actively look for opportunities to enhance standards and improve process efficiency
- Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
- Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
- Completes Daily, Weekly or Monthly Volume and QC reporting.
- Uploads responses to regulators within established deadlines.
- Manages volume to ensure that Regulatory deadlines are met
- Completes reports pertaining to special projects
- Completes Executive summaries for escalated or sensitive accounts
- Ensures robust and accurate work documentation, trending and analysis is in place to identify opportunities for improvement internally or in other departments
- Serves as an escalation point for customer issues regardless of communication channel
- Assists newly hired staff with the transition from training to work environment, as well as offers continuing training to tenured representative as needed.
- Assigns and monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Answers representatives' questions as needed.
- Develops staff research skills to identify root causes related to customer complaints, trends, system deficiencies, etc.
and communicates and follows up on issues to resolution.
Essential Duties and Responsibilities:
* Provide exceptional and individualized service to customers to enhance customer experience
* Provides timely and successful QC of incoming complaints, inquiries and telephone calls
* Exercises discretion and independent judgment with respect to matters of significance
* Actively look for opportunities to enhance standards and improve process efficiency
* Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
* Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: 55450
Posted: 2024-04-19 08:21:58
-
Description & Requirements
Maximus is looking to hire Customer Advocacy Specialist.
This role will be responsible to responding on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and serviced by Maximus.
Essential Duties and Responsibilities:
- Provide exceptional and individualized service to customers to enhance customer experience
- Provides timely and successful QC of incoming complaints, inquiries and telephone calls
- Exercises discretion and independent judgment with respect to matters of significance
- Actively look for opportunities to enhance standards and improve process efficiency
- Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
- Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
- Completes Daily, Weekly or Monthly Volume and QC reporting.
- Uploads responses to regulators within established deadlines.
- Manages volume to ensure that Regulatory deadlines are met
- Completes reports pertaining to special projects
- Completes Executive summaries for escalated or sensitive accounts
- Ensures robust and accurate work documentation, trending and analysis is in place to identify opportunities for improvement internally or in other departments
- Serves as an escalation point for customer issues regardless of communication channel
- Assists newly hired staff with the transition from training to work environment, as well as offers continuing training to tenured representative as needed.
- Assigns and monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Answers representatives' questions as needed.
- Develops staff research skills to identify root causes related to customer complaints, trends, system deficiencies, etc.
and communicates and follows up on issues to resolution.
Essential Duties and Responsibilities:
* Provide exceptional and individualized service to customers to enhance customer experience
* Provides timely and successful QC of incoming complaints, inquiries and telephone calls
* Exercises discretion and independent judgment with respect to matters of significance
* Actively look for opportunities to enhance standards and improve process efficiency
* Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
* Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: 55450
Posted: 2024-04-19 08:21:58
-
Description & Requirements
Maximus is looking to hire Customer Advocacy Specialist.
This role will be responsible to responding on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and serviced by Maximus.
Essential Duties and Responsibilities:
- Provide exceptional and individualized service to customers to enhance customer experience
- Provides timely and successful QC of incoming complaints, inquiries and telephone calls
- Exercises discretion and independent judgment with respect to matters of significance
- Actively look for opportunities to enhance standards and improve process efficiency
- Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
- Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
- Completes Daily, Weekly or Monthly Volume and QC reporting.
- Uploads responses to regulators within established deadlines.
- Manages volume to ensure that Regulatory deadlines are met
- Completes reports pertaining to special projects
- Completes Executive summaries for escalated or sensitive accounts
- Ensures robust and accurate work documentation, trending and analysis is in place to identify opportunities for improvement internally or in other departments
- Serves as an escalation point for customer issues regardless of communication channel
- Assists newly hired staff with the transition from training to work environment, as well as offers continuing training to tenured representative as needed.
- Assigns and monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Answers representatives' questions as needed.
- Develops staff research skills to identify root causes related to customer complaints, trends, system deficiencies, etc.
and communicates and follows up on issues to resolution.
Essential Duties and Responsibilities:
* Provide exceptional and individualized service to customers to enhance customer experience
* Provides timely and successful QC of incoming complaints, inquiries and telephone calls
* Exercises discretion and independent judgment with respect to matters of significance
* Actively look for opportunities to enhance standards and improve process efficiency
* Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
* Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: 55450
Posted: 2024-04-19 08:21:57
-
Description & Requirements
Maximus is looking to hire Customer Advocacy Specialist.
This role will be responsible to responding on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and serviced by Maximus.
Essential Duties and Responsibilities:
- Provide exceptional and individualized service to customers to enhance customer experience
- Provides timely and successful QC of incoming complaints, inquiries and telephone calls
- Exercises discretion and independent judgment with respect to matters of significance
- Actively look for opportunities to enhance standards and improve process efficiency
- Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
- Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
- Completes Daily, Weekly or Monthly Volume and QC reporting.
- Uploads responses to regulators within established deadlines.
- Manages volume to ensure that Regulatory deadlines are met
- Completes reports pertaining to special projects
- Completes Executive summaries for escalated or sensitive accounts
- Ensures robust and accurate work documentation, trending and analysis is in place to identify opportunities for improvement internally or in other departments
- Serves as an escalation point for customer issues regardless of communication channel
- Assists newly hired staff with the transition from training to work environment, as well as offers continuing training to tenured representative as needed.
- Assigns and monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Answers representatives' questions as needed.
- Develops staff research skills to identify root causes related to customer complaints, trends, system deficiencies, etc.
and communicates and follows up on issues to resolution.
Essential Duties and Responsibilities:
* Provide exceptional and individualized service to customers to enhance customer experience
* Provides timely and successful QC of incoming complaints, inquiries and telephone calls
* Exercises discretion and independent judgment with respect to matters of significance
* Actively look for opportunities to enhance standards and improve process efficiency
* Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
* Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: 55450
Posted: 2024-04-19 08:21:56
-
Description & Requirements
Maximus is looking to hire Customer Advocacy Specialist.
This role will be responsible to responding on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and serviced by Maximus.
Essential Duties and Responsibilities:
- Provide exceptional and individualized service to customers to enhance customer experience
- Provides timely and successful QC of incoming complaints, inquiries and telephone calls
- Exercises discretion and independent judgment with respect to matters of significance
- Actively look for opportunities to enhance standards and improve process efficiency
- Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
- Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
- Completes Daily, Weekly or Monthly Volume and QC reporting.
- Uploads responses to regulators within established deadlines.
- Manages volume to ensure that Regulatory deadlines are met
- Completes reports pertaining to special projects
- Completes Executive summaries for escalated or sensitive accounts
- Ensures robust and accurate work documentation, trending and analysis is in place to identify opportunities for improvement internally or in other departments
- Serves as an escalation point for customer issues regardless of communication channel
- Assists newly hired staff with the transition from training to work environment, as well as offers continuing training to tenured representative as needed.
- Assigns and monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Answers representatives' questions as needed.
- Develops staff research skills to identify root causes related to customer complaints, trends, system deficiencies, etc.
and communicates and follows up on issues to resolution.
Essential Duties and Responsibilities:
* Provide exceptional and individualized service to customers to enhance customer experience
* Provides timely and successful QC of incoming complaints, inquiries and telephone calls
* Exercises discretion and independent judgment with respect to matters of significance
* Actively look for opportunities to enhance standards and improve process efficiency
* Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
* Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: 55450
Posted: 2024-04-19 08:21:56
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Description & Requirements
Maximus is looking to hire Customer Advocacy Specialist.
This role will be responsible to responding on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and serviced by Maximus.
Essential Duties and Responsibilities:
- Provide exceptional and individualized service to customers to enhance customer experience
- Provides timely and successful QC of incoming complaints, inquiries and telephone calls
- Exercises discretion and independent judgment with respect to matters of significance
- Actively look for opportunities to enhance standards and improve process efficiency
- Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
- Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
- Completes Daily, Weekly or Monthly Volume and QC reporting.
- Uploads responses to regulators within established deadlines.
- Manages volume to ensure that Regulatory deadlines are met
- Completes reports pertaining to special projects
- Completes Executive summaries for escalated or sensitive accounts
- Ensures robust and accurate work documentation, trending and analysis is in place to identify opportunities for improvement internally or in other departments
- Serves as an escalation point for customer issues regardless of communication channel
- Assists newly hired staff with the transition from training to work environment, as well as offers continuing training to tenured representative as needed.
- Assigns and monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Answers representatives' questions as needed.
- Develops staff research skills to identify root causes related to customer complaints, trends, system deficiencies, etc.
and communicates and follows up on issues to resolution.
Essential Duties and Responsibilities:
* Provide exceptional and individualized service to customers to enhance customer experience
* Provides timely and successful QC of incoming complaints, inquiries and telephone calls
* Exercises discretion and independent judgment with respect to matters of significance
* Actively look for opportunities to enhance standards and improve process efficiency
* Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
* Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: 55450
Posted: 2024-04-19 08:21:55
-
Description & Requirements
Maximus is looking to hire Customer Advocacy Specialist.
This role will be responsible to responding on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and serviced by Maximus.
Essential Duties and Responsibilities:
- Provide exceptional and individualized service to customers to enhance customer experience
- Provides timely and successful QC of incoming complaints, inquiries and telephone calls
- Exercises discretion and independent judgment with respect to matters of significance
- Actively look for opportunities to enhance standards and improve process efficiency
- Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
- Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
- Completes Daily, Weekly or Monthly Volume and QC reporting.
- Uploads responses to regulators within established deadlines.
- Manages volume to ensure that Regulatory deadlines are met
- Completes reports pertaining to special projects
- Completes Executive summaries for escalated or sensitive accounts
- Ensures robust and accurate work documentation, trending and analysis is in place to identify opportunities for improvement internally or in other departments
- Serves as an escalation point for customer issues regardless of communication channel
- Assists newly hired staff with the transition from training to work environment, as well as offers continuing training to tenured representative as needed.
- Assigns and monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Answers representatives' questions as needed.
- Develops staff research skills to identify root causes related to customer complaints, trends, system deficiencies, etc.
and communicates and follows up on issues to resolution.
Essential Duties and Responsibilities:
* Provide exceptional and individualized service to customers to enhance customer experience
* Provides timely and successful QC of incoming complaints, inquiries and telephone calls
* Exercises discretion and independent judgment with respect to matters of significance
* Actively look for opportunities to enhance standards and improve process efficiency
* Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
* Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: 55450
Posted: 2024-04-19 08:21:55
-
Description & Requirements
Maximus is looking to hire Customer Advocacy Specialist.
This role will be responsible to responding on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and serviced by Maximus.
Essential Duties and Responsibilities:
- Provide exceptional and individualized service to customers to enhance customer experience
- Provides timely and successful QC of incoming complaints, inquiries and telephone calls
- Exercises discretion and independent judgment with respect to matters of significance
- Actively look for opportunities to enhance standards and improve process efficiency
- Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
- Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
- Completes Daily, Weekly or Monthly Volume and QC reporting.
- Uploads responses to regulators within established deadlines.
- Manages volume to ensure that Regulatory deadlines are met
- Completes reports pertaining to special projects
- Completes Executive summaries for escalated or sensitive accounts
- Ensures robust and accurate work documentation, trending and analysis is in place to identify opportunities for improvement internally or in other departments
- Serves as an escalation point for customer issues regardless of communication channel
- Assists newly hired staff with the transition from training to work environment, as well as offers continuing training to tenured representative as needed.
- Assigns and monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Answers representatives' questions as needed.
- Develops staff research skills to identify root causes related to customer complaints, trends, system deficiencies, etc.
and communicates and follows up on issues to resolution.
Essential Duties and Responsibilities:
* Provide exceptional and individualized service to customers to enhance customer experience
* Provides timely and successful QC of incoming complaints, inquiries and telephone calls
* Exercises discretion and independent judgment with respect to matters of significance
* Actively look for opportunities to enhance standards and improve process efficiency
* Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
* Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: 55450
Posted: 2024-04-19 08:21:54
-
Description & Requirements
Maximus is looking to hire Customer Advocacy Specialist.
This role will be responsible to responding on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and serviced by Maximus.
Essential Duties and Responsibilities:
- Provide exceptional and individualized service to customers to enhance customer experience
- Provides timely and successful QC of incoming complaints, inquiries and telephone calls
- Exercises discretion and independent judgment with respect to matters of significance
- Actively look for opportunities to enhance standards and improve process efficiency
- Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
- Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
- Completes Daily, Weekly or Monthly Volume and QC reporting.
- Uploads responses to regulators within established deadlines.
- Manages volume to ensure that Regulatory deadlines are met
- Completes reports pertaining to special projects
- Completes Executive summaries for escalated or sensitive accounts
- Ensures robust and accurate work documentation, trending and analysis is in place to identify opportunities for improvement internally or in other departments
- Serves as an escalation point for customer issues regardless of communication channel
- Assists newly hired staff with the transition from training to work environment, as well as offers continuing training to tenured representative as needed.
- Assigns and monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Answers representatives' questions as needed.
- Develops staff research skills to identify root causes related to customer complaints, trends, system deficiencies, etc.
and communicates and follows up on issues to resolution.
Essential Duties and Responsibilities:
* Provide exceptional and individualized service to customers to enhance customer experience
* Provides timely and successful QC of incoming complaints, inquiries and telephone calls
* Exercises discretion and independent judgment with respect to matters of significance
* Actively look for opportunities to enhance standards and improve process efficiency
* Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
* Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: 55450
Posted: 2024-04-19 08:21:53
-
Description & Requirements
Maximus is looking to hire Customer Advocacy Specialist.
This role will be responsible to responding on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and serviced by Maximus.
Essential Duties and Responsibilities:
- Provide exceptional and individualized service to customers to enhance customer experience
- Provides timely and successful QC of incoming complaints, inquiries and telephone calls
- Exercises discretion and independent judgment with respect to matters of significance
- Actively look for opportunities to enhance standards and improve process efficiency
- Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
- Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
- Completes Daily, Weekly or Monthly Volume and QC reporting.
- Uploads responses to regulators within established deadlines.
- Manages volume to ensure that Regulatory deadlines are met
- Completes reports pertaining to special projects
- Completes Executive summaries for escalated or sensitive accounts
- Ensures robust and accurate work documentation, trending and analysis is in place to identify opportunities for improvement internally or in other departments
- Serves as an escalation point for customer issues regardless of communication channel
- Assists newly hired staff with the transition from training to work environment, as well as offers continuing training to tenured representative as needed.
- Assigns and monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Answers representatives' questions as needed.
- Develops staff research skills to identify root causes related to customer complaints, trends, system deficiencies, etc.
and communicates and follows up on issues to resolution.
Essential Duties and Responsibilities:
* Provide exceptional and individualized service to customers to enhance customer experience
* Provides timely and successful QC of incoming complaints, inquiries and telephone calls
* Exercises discretion and independent judgment with respect to matters of significance
* Actively look for opportunities to enhance standards and improve process efficiency
* Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
* Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: 55450
Posted: 2024-04-19 08:21:53
-
Description & Requirements
Maximus is looking to hire Customer Advocacy Specialist.
This role will be responsible to responding on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and serviced by Maximus.
Essential Duties and Responsibilities:
- Provide exceptional and individualized service to customers to enhance customer experience
- Provides timely and successful QC of incoming complaints, inquiries and telephone calls
- Exercises discretion and independent judgment with respect to matters of significance
- Actively look for opportunities to enhance standards and improve process efficiency
- Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
- Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
- Completes Daily, Weekly or Monthly Volume and QC reporting.
- Uploads responses to regulators within established deadlines.
- Manages volume to ensure that Regulatory deadlines are met
- Completes reports pertaining to special projects
- Completes Executive summaries for escalated or sensitive accounts
- Ensures robust and accurate work documentation, trending and analysis is in place to identify opportunities for improvement internally or in other departments
- Serves as an escalation point for customer issues regardless of communication channel
- Assists newly hired staff with the transition from training to work environment, as well as offers continuing training to tenured representative as needed.
- Assigns and monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Answers representatives' questions as needed.
- Develops staff research skills to identify root causes related to customer complaints, trends, system deficiencies, etc.
and communicates and follows up on issues to resolution.
Essential Duties and Responsibilities:
* Provide exceptional and individualized service to customers to enhance customer experience
* Provides timely and successful QC of incoming complaints, inquiries and telephone calls
* Exercises discretion and independent judgment with respect to matters of significance
* Actively look for opportunities to enhance standards and improve process efficiency
* Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
* Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: 55450
Posted: 2024-04-19 08:21:52
-
Description & Requirements
Maximus is looking to hire Customer Advocacy Specialist.
This role will be responsible to responding on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and serviced by Maximus.
Essential Duties and Responsibilities:
- Provide exceptional and individualized service to customers to enhance customer experience
- Provides timely and successful QC of incoming complaints, inquiries and telephone calls
- Exercises discretion and independent judgment with respect to matters of significance
- Actively look for opportunities to enhance standards and improve process efficiency
- Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
- Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
- Completes Daily, Weekly or Monthly Volume and QC reporting.
- Uploads responses to regulators within established deadlines.
- Manages volume to ensure that Regulatory deadlines are met
- Completes reports pertaining to special projects
- Completes Executive summaries for escalated or sensitive accounts
- Ensures robust and accurate work documentation, trending and analysis is in place to identify opportunities for improvement internally or in other departments
- Serves as an escalation point for customer issues regardless of communication channel
- Assists newly hired staff with the transition from training to work environment, as well as offers continuing training to tenured representative as needed.
- Assigns and monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Answers representatives' questions as needed.
- Develops staff research skills to identify root causes related to customer complaints, trends, system deficiencies, etc.
and communicates and follows up on issues to resolution.
Essential Duties and Responsibilities:
* Provide exceptional and individualized service to customers to enhance customer experience
* Provides timely and successful QC of incoming complaints, inquiries and telephone calls
* Exercises discretion and independent judgment with respect to matters of significance
* Actively look for opportunities to enhance standards and improve process efficiency
* Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
* Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: 55450
Posted: 2024-04-19 08:21:52
-
Description & Requirements
Maximus is looking to hire Customer Advocacy Specialist.
This role will be responsible to responding on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and serviced by Maximus.
Essential Duties and Responsibilities:
- Provide exceptional and individualized service to customers to enhance customer experience
- Provides timely and successful QC of incoming complaints, inquiries and telephone calls
- Exercises discretion and independent judgment with respect to matters of significance
- Actively look for opportunities to enhance standards and improve process efficiency
- Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
- Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
- Completes Daily, Weekly or Monthly Volume and QC reporting.
- Uploads responses to regulators within established deadlines.
- Manages volume to ensure that Regulatory deadlines are met
- Completes reports pertaining to special projects
- Completes Executive summaries for escalated or sensitive accounts
- Ensures robust and accurate work documentation, trending and analysis is in place to identify opportunities for improvement internally or in other departments
- Serves as an escalation point for customer issues regardless of communication channel
- Assists newly hired staff with the transition from training to work environment, as well as offers continuing training to tenured representative as needed.
- Assigns and monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Answers representatives' questions as needed.
- Develops staff research skills to identify root causes related to customer complaints, trends, system deficiencies, etc.
and communicates and follows up on issues to resolution.
Essential Duties and Responsibilities:
* Provide exceptional and individualized service to customers to enhance customer experience
* Provides timely and successful QC of incoming complaints, inquiries and telephone calls
* Exercises discretion and independent judgment with respect to matters of significance
* Actively look for opportunities to enhance standards and improve process efficiency
* Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
* Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
...
....Read more...
Type: Permanent Location: Charleston, US-SC
Salary / Rate: 55450
Posted: 2024-04-19 08:21:51
-
Description & Requirements
Maximus is looking to hire Customer Advocacy Specialist.
This role will be responsible to responding on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and serviced by Maximus.
Essential Duties and Responsibilities:
- Provide exceptional and individualized service to customers to enhance customer experience
- Provides timely and successful QC of incoming complaints, inquiries and telephone calls
- Exercises discretion and independent judgment with respect to matters of significance
- Actively look for opportunities to enhance standards and improve process efficiency
- Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
- Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
- Completes Daily, Weekly or Monthly Volume and QC reporting.
- Uploads responses to regulators within established deadlines.
- Manages volume to ensure that Regulatory deadlines are met
- Completes reports pertaining to special projects
- Completes Executive summaries for escalated or sensitive accounts
- Ensures robust and accurate work documentation, trending and analysis is in place to identify opportunities for improvement internally or in other departments
- Serves as an escalation point for customer issues regardless of communication channel
- Assists newly hired staff with the transition from training to work environment, as well as offers continuing training to tenured representative as needed.
- Assigns and monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Answers representatives' questions as needed.
- Develops staff research skills to identify root causes related to customer complaints, trends, system deficiencies, etc.
and communicates and follows up on issues to resolution.
Essential Duties and Responsibilities:
* Provide exceptional and individualized service to customers to enhance customer experience
* Provides timely and successful QC of incoming complaints, inquiries and telephone calls
* Exercises discretion and independent judgment with respect to matters of significance
* Actively look for opportunities to enhance standards and improve process efficiency
* Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
* Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: 55450
Posted: 2024-04-19 08:21:50
-
Description & Requirements
Maximus is looking to hire Customer Advocacy Specialist.
This role will be responsible to responding on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and serviced by Maximus.
Essential Duties and Responsibilities:
- Provide exceptional and individualized service to customers to enhance customer experience
- Provides timely and successful QC of incoming complaints, inquiries and telephone calls
- Exercises discretion and independent judgment with respect to matters of significance
- Actively look for opportunities to enhance standards and improve process efficiency
- Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
- Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
- Completes Daily, Weekly or Monthly Volume and QC reporting.
- Uploads responses to regulators within established deadlines.
- Manages volume to ensure that Regulatory deadlines are met
- Completes reports pertaining to special projects
- Completes Executive summaries for escalated or sensitive accounts
- Ensures robust and accurate work documentation, trending and analysis is in place to identify opportunities for improvement internally or in other departments
- Serves as an escalation point for customer issues regardless of communication channel
- Assists newly hired staff with the transition from training to work environment, as well as offers continuing training to tenured representative as needed.
- Assigns and monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Answers representatives' questions as needed.
- Develops staff research skills to identify root causes related to customer complaints, trends, system deficiencies, etc.
and communicates and follows up on issues to resolution.
Essential Duties and Responsibilities:
* Provide exceptional and individualized service to customers to enhance customer experience
* Provides timely and successful QC of incoming complaints, inquiries and telephone calls
* Exercises discretion and independent judgment with respect to matters of significance
* Actively look for opportunities to enhance standards and improve process efficiency
* Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
* Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
...
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: 55450
Posted: 2024-04-19 08:21:50
-
Description & Requirements
Maximus is looking to hire Customer Advocacy Specialist.
This role will be responsible to responding on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and serviced by Maximus.
Essential Duties and Responsibilities:
- Provide exceptional and individualized service to customers to enhance customer experience
- Provides timely and successful QC of incoming complaints, inquiries and telephone calls
- Exercises discretion and independent judgment with respect to matters of significance
- Actively look for opportunities to enhance standards and improve process efficiency
- Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
- Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
- Completes Daily, Weekly or Monthly Volume and QC reporting.
- Uploads responses to regulators within established deadlines.
- Manages volume to ensure that Regulatory deadlines are met
- Completes reports pertaining to special projects
- Completes Executive summaries for escalated or sensitive accounts
- Ensures robust and accurate work documentation, trending and analysis is in place to identify opportunities for improvement internally or in other departments
- Serves as an escalation point for customer issues regardless of communication channel
- Assists newly hired staff with the transition from training to work environment, as well as offers continuing training to tenured representative as needed.
- Assigns and monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Answers representatives' questions as needed.
- Develops staff research skills to identify root causes related to customer complaints, trends, system deficiencies, etc.
and communicates and follows up on issues to resolution.
Essential Duties and Responsibilities:
* Provide exceptional and individualized service to customers to enhance customer experience
* Provides timely and successful QC of incoming complaints, inquiries and telephone calls
* Exercises discretion and independent judgment with respect to matters of significance
* Actively look for opportunities to enhance standards and improve process efficiency
* Regular attendance is a requirement of the position - Provide accurate account analysis and documentation, as requested by both internal and external customers within established deadlines.
* Develops and completes daily, weekly, monthly and quarterly reports to keep management informed of the status of operations and special projects
...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: 55450
Posted: 2024-04-19 08:21:49
