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Nemours is seeking a Part-Time Registered Nurse for our location in Valley Forge, PA.
Primary Functions:
• The Registered Nurse is a clinically competent practitioner of pediatric, family centered nursing care.
The nurse provides safe nursing care to the pediatric primary care patients with minimal guidance and bases practice on identified principles and standards of care.
The RN is responsible for daily patient care, assessment and treatment in collaboration with the clinical medical provider.
The RN must be competent in caring for patients with moderate to complex heath issues.
Assists nurse manager or Office manager with administrative issues which affect the clinical practices within the office as well as comply with the administrative policies and clinical protocols.
* Essential Functions:
+ Follow the nursing process to deliver care: assessment, planning, implementation and evaluation.
+ Synthesizes patient assessments data and recognizes complex situations prior to communicating with the care team.
+ Documentation reflects ongoing evaluation and effectiveness of patient care.
+ Provides care that meets professional standards of practice and meets regulatory requirements.
+ Safely administers medications and medications as prescribed by the provider.
+ Triages patient's calls utilizing Barton Schmidt pediatric protocols, national teleheath standards and clinical advice from the clinical provider.
+ Assists the clinical provider with in office procedures within the scope of the nurse's license.
+ Performs phlebotomy to obtain blood specimens and back office laboratory tests.
+ Provides age and developmentally appropriate care to primary care patients.
* Additional Requirements:
* BSN required
* Must have or be eligible for PA nursing license
* Pediatric Office Nurse experience required
* Phone Triage experience preferred
* BLS Certification with the American Heart Association required
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Type: Permanent Location: Wayne, US-PA
Salary / Rate: Not Specified
Posted: 2024-05-08 08:15:53
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Nemours is seeking a part-time Medical Assistant for our new Valley Forge location.
The Medical Assistant (MA) is an important liaison between the patient/family, provider, and other care team members.
The MA is responsible for coordinating patient flow by assisting in clinical data collection and review for patient intake, ensuring the appropriate information is available to the provider, and entering pertinent history in the medical record.
The MA performs and assists with clinical procedures in accordance with divisional/department responsibilities as directed by the provider and per protocol.
The MA is cross trained to perform designated business processes associated with an outpatient visit ensuring that all demographic and financial information is accurate.
The MA acts as a resource and provides cross coverage as needed, as well as serves as a coach and mentor to new medical assistant associates.
Essential Functions -
Greets patients and families at the clinical setting according to Nemours Standards of Behavior.
Verifies patient identity using two patient identifiers (name and date of birth).
Prepares exam rooms, clinic equipment and computer technology by maintaining inventory and supplies for the outpatient visit.
Rooms patient ensuring appropriate documents are with the patient, including required diagnostic reports.
Receive, unpack, store, inventory, transport non-controlled substance medications
Performs clinical duties to support the outpatient visit to include, but not limited to the following:
* Obtain and document height, weight, head circumference and vital signs
* Documents reason for visit, chief complaint and initiates orders defined by the use of smart sets as appropriate for scope of service and Nemours' protocol.
* Performs phlebotomy to obtain blood specimens.
Transcribe, collect, label and arrange for transportation of specimens.
* Assist with patient examination/treatment.
* Perform and document point of care testing.
* Administers and documents vaccines and approved medications as defined by policy as ordered.
* Operate required medical equipment.
* Accepts delegated tasks from nursing colleagues within their scope of service to assist in the flow of patient care.
Preforms tasks associated with Nemours' outpatient business front desk functions to include but not limited to:
* Make confirmation calls that are not completed by automated systems to ensure all visits are in "confirmed" status prior to visit or per Department protocol.
* Responsible for ensuring all patient insurance information is loaded and up to date prior to appointment via online verification of benefits.
This includes plan information, subscriber, and copay data be entered into the patients chart.
* At the time of patient check-in, while maintaining patient confidentiality and HIPAA requirements:
* Confirm all patient personal demographic information
* Confirm pati...
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Type: Permanent Location: Wayne, US-PA
Salary / Rate: Not Specified
Posted: 2024-05-08 08:15:52
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Nemours is seeking a Marketing Analytics Specialist (hybrid/remote) to join our Nemours Children's Health team in Wilmington, DE.
Nemours Children's Health Digital Analytics team is growing and seeking a Marketing Analytics Specialist.
We are looking for a highly analytical and strategic Marketing Analytics Specialist to join our Digital Analytics team.
As a Marketing Analytics Specialist, you will be responsible for gathering, analyzing, and interpreting data to provide actionable insights that drive marketing strategies and initiatives.
You will play a critical role in optimizing marketing performance, improving campaign effectiveness, analyzing brand and reputation, and maximizing ROI across various channels.
The ideal candidate will be able to clearly demonstrate previous successes in improving marketing performance in previous work experiences.
Ideally based in Delaware, we are open to hybrid or remote workers, but the candidate is expected to work east coast hours.
Essential Functions
1.
Collect and analyze marketing data from multiple sources, including digital platforms, CRM systems, advertising campaigns, and market research.
2.
Develop and own reporting dashboards and data visualization tools to track key performance indicators (KPIs) and monitor marketing metrics.
3.
Conduct deep-dive analysis to identify trends, patterns, and correlations in marketing data, and provide insights to inform strategic decision-making.
4.
Measure and evaluate the effectiveness of marketing campaigns, promotions, and initiatives, and recommend optimizations based on performance insights.
5.
Segment and analyze customer data to identify target audiences, understand behavior patterns, and personalize marketing communications.
6.
Perform market research and competitive analysis to identify industry trends, market opportunities, and potential threats.
7.
Provide regular reports, presentations, and actionable recommendations to stakeholders at all levels of the organization.
Requirements
Bachelor's degree
Three to five years of experience
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Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2024-05-08 08:15:51
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Nemours is seeking an SEO Analytics Specialist (hybrid/remote) to join our Nemours Children's Health team in Wilmington, DE.
Nemours Children's Health Digital Analytics team is growing and seeking a SEO Analytics Specialist.
As an SEO Analytics Specialist, you will be responsible for leveraging data insights to optimize our SEO strategies, improve search engine rankings, and drive organic traffic to our websites.
You will play a pivotal role in analyzing SEO performance, identifying opportunities for improvement, and implementing data-driven solutions to enhance our online visibility and business success.
The ideal candidate will be able to clearly demonstrate previous successes in improving SEO in previous work experiences.
Ideally based in Delaware, we are open to hybrid or remote workers, but the candidate is expected to work east coast hours.
Essential Functions
1.
Utilize advanced SEO tools and analytics platforms to monitor and analyze key performance metrics, including organic traffic, keyword rankings, backlink profiles, and conversion rates.
2.
Conduct in-depth keyword research and analysis to identify high-value target keywords, trends, and opportunities for content optimization.
3.
Analyze website performance using Google Analytics, Search Console, and other web analytics tools to understand user behavior, engagement patterns, and conversion funnels.
4.
Develop and own custom reports and dashboards to track SEO performance indicators and provide actionable insights to stakeholders.
5.
Perform competitive analysis to benchmark our SEO performance against industry peers and identify areas for improvement.
6.
Identify technical SEO issues and provide recommendations for website improvements, including site speed optimization, mobile responsiveness, and crawlability enhancements.
7.
Stay up-to-date with the latest trends, algorithm updates, and best practices in SEO and search engine analytics.
8.
Communicate SEO insights, findings, and recommendations to stakeholders in a clear and actionable manner.
Requirements
Bachelor's degree
Experience with Google Search Console, SEMRush or MOZ (or similar tools), Google Analytics and/or Adobe Analytics or other relevant SEO tools
Three to five years of experience
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Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2024-05-08 08:15:51
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Nemours is seeking a Cardiac Center High Risk Nurse (RN) Coordinator, (Full-Time), to join our Nemours Children's Hospital team in Downtown Orlando, Florida.
The Cardiac Center High Risk Clinic Nurse Coordinator is responsible for specialized nursing practice related to care of patients with complex congenital heart disease by providing direct and indirect care in collaboration with the physicians, advanced practice providers, nursing, social workers, genetic counselors, nutrition services and other clinical staff including but not limited to admission and discharge planning of all patients admitted to the comprehensive cardiac care unit.
This position will work in a multidisciplinary team to innovate, improve, and advance the quality of care through a patient centered approach.
* Delivers care in a nondiscriminatory manner that is sensitive to and values diversity and serves as a liaison between patients, their families, and members of the healthcare team.
* Provides chronic care management services on a regular basis to assess patient compliance to care plan, health status by completing a nursing assessment; Performs telephone triage, explains, and confirms understanding of prescribed treatment regimens/plan of care and confirms compliance to same, notifies appropriate physician and/or advanced practice provider of abnormal findings and coordinates with other disciplines to ensure patients receive appropriate and timely care.
* Attends daily surgical rounds, weekly case conference, discharge planning conference and oversees the execution of the discharge plan.
Including, but not limited to coordinating, communicating, and monitoring patient compliance as it relates to follow up care, home surveillance of complex cardiac patients, ensuring necessary medications and durable medical equipment is available upon discharge and other social needs are met.
* Serves as the lead in teaching parents and other caregivers how to use the Nemours Cardiac App, monitors the daily data transmitted to the Cardiac Dashboard and communicates clinical information as appropriate to the patient's primary physician.
* Identifies care needs and collaborates closely with other disciplines effectively to ensure ongoing needs are met across the continuum of care by: Collaborating Cardiac Center Social Work to ensure smooth and effective transitions of care.
* Assists Registered Dieticians in addressing patient and family needs while in the hospital and post discharge.
Identifies any nutritionary issues, such as non-compliance with recommended nutrition guidelines and communicates issues to the Registered Dietician and other members of the care team.
* Assists Clinical Psychologist in addressing patient and family needs while in the hospital and post discharge.
* Participates in quality initiatives, process improvements, and research activities to improve patient outcomes, patient experience, and patient safety.
Including, but not...
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Type: Permanent Location: Orlando, US-FL
Salary / Rate: Not Specified
Posted: 2024-05-08 08:15:50
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*
*
*$2500 Sign on Bonus
*
*
*
This position is for a Neurotechnologist.
The primary role of the Neurotechnologist is to perform EEGs, Ambulatory VEEGs, Long Term VEEG monitoring studies, nerve conductions, evoked potentials (VEP, BAEP, SSEP) to help in the diagnosis of neurological disorders and diseases.
The Neurotechnologists record electrical activity arising from the brain, spinal cord, and peripheral nerves using a variety of techniques and instruments.
This involves preparing patients for procedures, obtaining medical histories, recording electrical potentials, calculating results, and maintaining equipment.
Technologists are trained to understand neurophysiology and recognize normal and abnormal electrical activity.
They assist neurologists who later review and interpret the data.
Showing consideration, initiative, reasoning skill, and sound judgment, are all expected of the EEG technologist.
The EEG Technologist will be responsible for performing Inpatient EEGs, Ambulatory EEGs and Long Term Video EEGs.
Age appropriate care is to be utilized.
The EEG Technologist will perform Portable Bedside EEGs on all inpatients.
The EEG Technologist will be responsible for entering the correct information into the Natus Database.
The EEG technologist is responsible for reviewing, and clipping of Long Term Video EEG and Ambulatory VEEG studies, documenting appropriately in the recording and in EPIC.
As part of performance improvement the EEG Technologist will educate medical staff on basic functions of EEG equipment and any new changes.
The EEG Technologist will be able to upload studies to CD/DVD or thumb drive and follow HIM policy to release these studies.
The EEG Technologist will be responsible for entering charges, entering visit notes, generating reports for procedure performed and assigning the study to the appropriate physician to read on the EEG server.
Position Responsibilities
* Ability to perform EEGs in Ambulatory and Inpatient setting.
* Determines and accommodates patient's age based care needs and provides appropriate age based patient/family education related to procedure.
* Knows reasons for and contraindications to activation procedures (sleep, HV, photic, etc.)
* Provides patient safety and is able to follow protocol during a seizure and responds appropriately to maintain patient safety.
* Enters orders and notes when needed.
* Reports critical test results to interpreting physician and documents this communication according to policy and procedures.
* Demonstrates knowledge of EEG patterns associated with different disease processes and medical conditions.
* Documents normal and abnormal variants on EEG.
* Utilize the HIPPA guidelines as it relates to PHI
* Completes the transferring and charging of the EEG Patients.
* Generates report template for reading physicians and enters all necessary information.
* Accepts instruction from immediate supervisor.
The EEG Technolo...
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Type: Permanent Location: Port Saint Lucie, US-FL
Salary / Rate: Not Specified
Posted: 2024-05-08 08:15:50
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Primary Function
This position is responsible for scheduling surgical procedures for assigned physician(s).
Responsibilities include, but are not limited to: ensuring safe, accurate, and timely collection and submission of necessary surgical documentation, coordinates with external operating rooms, ASC, etc to ensure the patients are appropriately scheduled for surgeries and/or procedures.
Essential Functions
Coordinates the clinic and surgery schedules for the providers to ensure no conflicts exist.
Maintain in compliance with all HIPPA, compliance, and patient safety regulations for Nemours as well as our partners.
Coordinates surgery schedule with internal and external operating rooms.
Submits surgical clearances for the purpose of patient scheduling into the OR.
Submits all necessary information to the pre-certification team to ensure appropriate insurance coverage is obtained prior to surgery/ procedure.
Acts as the family's liaison between the surgical centers and clinical staff to ensure all education, authorizations and post op appointments are provided.
Schedules outpatient and inpatient surgery, procedures, and testing for patients.
Must have the ability to collaborate with internal and external partners.
Regular attendance is required.
Good communication and documentation skills are required.
Job Requirements:
High School Diploma
6 months to 1 year of job related experience required.
BLS from American Heart Association
Medical terminology preferred
Previous surgery scheduling experience preferred
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Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2024-05-08 08:15:49
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Nemours Children Health Care System is currently seeking Neonatal Nurse Practitioner Medicine to work at HCA Florida Osceola Hospital.
Nemours Children's Health has developed a strategic partnership with HCA Florida Osceola Hospital to provide neonatal care in their 18 bed level III NICU.
The program delivers ~1200 babies a year with a OBGYN residency program and a robust MFM service.
HCA Florida Osceola Hospital serves as the high-risk delivery center for the Nemours Children's Hospital Florida referring pregnant women carrying infants with congenital disorders from across the state.
The successful candidate would join a team of highly motivated, energetic Neonatologists and experienced Nemours Neonatal Advanced Practice Providers from the Nemours Children's Health.
Responsibilities include teaching and mentoring Nemours residents and University of Central Florida medical students.
We seek a candidate who values our commitment to clinical excellence, quality improvement, and education.
Care provided in this community level III NICU includes all modes of ventilatory support including high frequency ventilation.
HCA Florida Osceola Hospital participates in the Vermont Oxford Network.
The providers are supported by over 100 Pediatric subspecialists from the Nemours Children's Hospital Florida including a wide range of pediatric surgical specialists with a busy pediatric cardiovascular surgical program.
Collaboration with other Neonatal specialists throughout the large Nemours Children's Health care network will provide career growth and career development opportunities
Nemours offers a competitive salary and a robust benefits package that includes but not limited to relocation, health, life, dental, CEU, 403B Retirement Plan with matching, 457-retirement savings plan, licensure and dues allowance.
If you are looking for a position that will allow you to enjoy a work-life balance, have an opportunity for professional growth, and focus on neonatal care, this is the opportunity for you.
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Type: Permanent Location: Orlando, US-FL
Salary / Rate: Not Specified
Posted: 2024-05-08 08:15:49
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Supervisor, Therapeutic Services
Outpatient Therapy Services
40 hours
Full Time Benefits, Days
Nemours Children's Health, Becks Woods
141 Becks Woods Drive
Bear, Delaware
Job Description & Requirements:
Nemours is seeking a Physical Therapist, Occupational Therapist or Speech Language Pathologist to join our outpatient program in Bear, Delawareas a Supervisor Therapeutic Services.
As one of the nation's leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy.
We offer integrated, family-centered care to more than 280,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania.
Nemours strives to ensure a healthier tomorrow for all children - even those who may never enter our doors - through our world-changing research, education and advocacy efforts.
At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.
The Nemours Children's Health Delaware Valley, honors our legacy of delivering exceptional care to the children of the Delaware Valley and beyond.
Ranked among the nation's best pediatric hospitals by U.S.
News & World Report and honored with the ANCC's Magnet® Designation for excellence in nursing practice, we offer intensive and acute inpatient and outpatient services covering more than 30 pediatric specialties.
We recently completed a multi-phase hospital expansion that includes new inpatient rooms, Pediatric Intensive Care Unit and Emergency Department.
Additionally, Nemours Children's Health allows us to reach more children across the region through community-based physician services and collaborative partnerships with health and hospital systems.
Primary Job Function
This position will have both clinical and administrative responsibilities.
Exact percentages will be set by program or location.
Provides evaluation, treatment and consultation independently to patients within the designated clinical discipline/program and demonstrates clinical proficiency in direct patient care.
This position coordinates and ensures the operational integrity of the designated clinical program within Therapeutic & Rehabilitative Services in collaboration with the department Managers/Director.
Provides team leadership and management of daily clinical assignments in the designated area including performance management.
Facilitates ongoing development and retention of qualified clinical staff.
Responsible for participation in Quality Improvement activities, identifying opportunities to improve services and assure patient safety, making recommendations and implementing actions as appropriate.
Assists with the implementation of strategic planning initiatives.
Requirements
* Baccalaureate degree is entry-level; must be eligible for Delaware clinical licensure
* Delawa...
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Type: Permanent Location: Bear, US-DE
Salary / Rate: Not Specified
Posted: 2024-05-08 08:15:48
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Nemours Children's Hospital, Delaware is seeking an Ortho Research Scholar to join our team!
The Ortho Research Scholar position is a 1-year temporary position geared towards medical school graduates interested in pursuing a career in Orthopedic Surgery and furthering their education in orthopedic research.
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2024-05-08 08:15:47
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Nemours Children Health is currently seeking a Neonatal Nurse Practitioner to work at HCA Florida Osceola Hospital.
Nemours Children's Health has developed a strategic partnership with HCA Florida Osceola Hospital to provide neonatal care in their 18 bed level III NICU.
The program delivers ~1200 babies a year with a OBGYN residency program and a robust MFM service.
HCA Florida Osceola Hospital serves as the high-risk delivery center for the Nemours Children's Hospital Florida referring pregnant women carrying infants with congenital disorders from across the state.
The successful candidate would join a team of highly motivated, energetic Neonatologists and experienced Nemours Neonatal Advanced Practice Providers.
Responsibilities include rounding on well babies, attending high risk deliveries, teaching and mentoring Nemours Pediatric residents and University of Central Florida medical students.
The level III NICU is staffed with 24/7 in house Nemours Advance Practice Providers with a total of 3 Neonatologists who round and take call from home.
We seek a candidate who values our commitment to clinical excellence, quality improvement, and education.
Care provided in this community level III NICU includes all modes of ventilatory support including high frequency ventilation.
HCA Florida Osceola Hospital participates in the Vermont Oxford Network.
The providers are supported by over 100 Pediatric subspecialists from the Nemours Children's Hospital Florida including a wide range of pediatric surgical specialists with a busy pediatric cardiovascular surgical program.
Collaboration with other Neonatal specialists throughout the large Nemours Children's Health care network will provide career growth and career development opportunities.
Nemours offers a competitive salary and a robust benefits package including relocation, health, life, dental, CEU, 403B Retirement Plan with matching, 457-retirement savings plan, licensure and dues allowance.
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Type: Permanent Location: Orlando, US-FL
Salary / Rate: Not Specified
Posted: 2024-05-08 08:15:47
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Help us lead our future.
Get ready for a job that encourages you to think strategically yet stay connected with your teams.
Do you have problem-solving or technical experience? If so, prepare to innovate, create, and inspire.
The Technical Support Analyst demonstrates made up of Specialized Technology Services (STS), Global Deskside Services, Executive Support Services, Colleague Technology Experience, Technology Enablement Leader and Customer Support Center.
The Technology Solution Zone is under STS, where we support all colleagues of locations where we have a brick & mortar stores.
Must be a current contractor with Cigna, Express Scripts, or Evernorth.
Evernorth is a new business within the Cigna Corporation.
Responsibilities:
* Provide excellent colleague support for all technology products and services.
Resolve issues within a specified timeframe per our defined processes or refer unresolved issues and escalate problems to appropriate technical support groups identified in the Customer Support Process to ensure resolution is achieved.
* Troubleshooting colleague hardware issues including Windows.
MAC, and cellular devices
* Work with technical staff and provide input and solutions.
* Meet and greet colleagues to answer questions and resolve problems related to all LOB's to Cigna products and services.
* Works with customer to answer basic training and how-to questions.
* Follows up on all open tickets/issues within specified timeframe.
* Responsible for inventory of technology products and prizes.
Will create a forecast of how many Technology peripherals will be needed each month, based on usage and past delivery.
Ensure items are ordered in Ariba, delivered and ready for colleague purchases.
Qualifications:
* Associate degree in technology or an equivalent combination of 1-2 years of Technology/Customer Service work experience.
Aptitude for problem-solving
* Excellent client-facing/customer service skills
* Excellent written and verbal communication skills
* Experience to focus and follow-through to resolution of issues
* Experience to diffuse tension and work the issue at hand
* Experience communication and motivational skills.
* Ability to understand customer's issues and demonstrate real concern via customer centricity.
* Experience to greet our colleagues with a smile on your face.
* Experience to multi-task and foster working relationships with the team and lines of business in the Brick-and-Mortar location.
* Experience to use sound judgment, manage time and workload effectively which includes planning, organizing, and prioritizing with attention to details.
* Experience to manage conflict and empathize with colleague frustrations.
* Identify opportunities for process improvement and problem elimination.
Continually focus on learning new technologies to support rapidly changing and expanding environment.
* Must be able to pr...
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Type: Permanent Location: St. Louis, US-MO
Salary / Rate: Not Specified
Posted: 2024-05-08 08:15:46
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Summary:
This is a critical leadership role for Evernorth as it is responsible for the strategic direction of the Evernorth wholesale markets business that includes end to end new sales, implementation, and account management.
Strategic leadership of the Wholesale Markets account management includes offering innovative products & services to differentiate, enhance net new growth, and improve retention of business.
Additional responsibilities include leading team/individual development, providing consultative pharmacy services, ensuring compliance to client's contractual obligations, and leading all day-to-day client relationship functions to ensure superior client support.
Role & Responsibilities:
* Lead to end to end client ownership for all wholesale market opportunities (rental retail pharmacy network, rebate and formulary options, private label mail order pharmacy services) that includes new client strategy, winning new business and signing new client contracts in partnership with legal, new client implementation in partnership with various departments across Evernorth (retail network ops, pharma contracting, formulary solutions, new client implementation, technology support), ongoing client operational management as well as ongoing client relationship management.
* Drive new sales pipeline, growth, and successful prospecting of new client opportunities
* Provide oversight to next level account team leaders and their teams to ensure follow-through on client issue resolution, operational efficiencies, and cross-functional alignment
* Owner of key Supply Chain milestones per contract (PGs)
* Collaborate with SAM on additional sales opportunitiesto help win new business and grow existing business
* Alignment with Ascent as needed to solve for key issues and streamline communications
* Manages critical wholesale market escalations and strategy of enterprise level prospects in partnership with new sales
Qualified Candidates Will Have a Combination of the Following:
* 12-14 years of relevant work experience or MA/MS with 10-12 years of experience; Product management or Pharma Commercialization (or similar) experience required
* Experience developing, launching and managing products and programs in a Health Care environment
* Experience working with Pharmaceutical Manufacturers
* Demonstrated initiative, independent thinker and worker
* Detail oriented
* Comfortable working with numerical data and information
* Analytical and logical
* Ability to develop hypotheses and conclusions while identifying assumptions
* Does not jump to conclusions
* Excellent communication skills - both verbal and written
* Ability to communicate effectively with Sr.
Director and Vice President level leaders
* Advanced problem solving skills
* Ability to work cross-functionally to define, scope, analyze and resolve strategic issues
* Willingness to share opinions...
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Type: Permanent Location: St. Louis, US-MO
Salary / Rate: Not Specified
Posted: 2024-05-08 08:15:45
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We are looking for Software Engineer Manager with hands on Software Development experience who really enjoy writing code to help us design and build large-scale applications.
The position requires management of engineering team and hands-on development of service-based scalable applications.
Our team is extremely collaborative.
Description
- Manager engineering teams
- Candidates will need to have experience with medium-to-large-scale web development.
- Ability to develop within “full†technology stack (backend, frontend).
- Be part of a fast moving team, working with the latest tools and open source technologies
- Design and develop our next generation of RESTful APIs and Event driven services in a distributed environment
- Use advanced, distributed technologies to process, store, and quickly retrieve huge volumes of data
- Work on a development team using agile methodologies
Requirements
- 5 plus years of experience managing software engineering teams
- 5 plus years full stack development experience strongly preferred
- Experience with scripting languages such as JavaScript, Ruby, or Python
- Experience with Angular 2+ (preferred), React, or Ember.
- Web application development experience
- Solid understanding of OOP, Design Patterns, Data Structures and Web Standards
- Solid understanding of JavaScript, HTML and CSS
- Strong understanding of parallel processing, concurrency and asynchronous concepts
- Experience with developing RESTful web services
- Experience with Linux
- Strong experience with enterprise level N-tier web applications
- Experience in writing native SQL queries
- Relational Database - experience using Oracle, MySQL/MariaDB, Postgres, or SQLServer
- NoSql Database - DynamoDb, MongoDB, Cassandra
- Caching - Redis, Memcached
- Experience with cloud infrastructure (AWS, Google App Engine, or Heroku)
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives.
At The Cigna Group, we're dedicated to improving the health and vitality of those we serve.
Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients.
Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employme...
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Type: Permanent Location: Bloomfield, US-CT
Salary / Rate: Not Specified
Posted: 2024-05-08 08:15:45
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Role Summary
Accountable for sourcing activities and associated strategies across the Enterprise Operations & Pharmacy category as it relates to the identification, negotiation and procurement of the various products and services to support Cigna's pharmaceutical and claims operations life cycle.
This includes leading sourcing projects of various sizes and complexities and supporting larger projects.
This role will involve the creation, market analysis, strategic development, negotiation, and maintenance for activities around identifying a supplier, managing the competitive process and recommending a supplier that best meets the business objectives.
This resource must have experience in dealing with dynamic requirements that are tied to strategic level business and claims operations services In order to effectively engage suppliers, this resource must have experience dealing at various management levels to achieve desired outcomes through sourced engagements.
This role may have one direct report.
Responsibilities
* Identifies opportunities to improve the sourcing approach and procurement process which could have significant financial impact on the organization.
* Ensures that contracted relationships have enabled supplier performance measurement and reporting function.
* Analyzes overall business requirements, supplier relationship structures and processes to improve performance and overall value.
* Analyzes industries, supply, markets, and sourcing best practices to define alternative supplier relationship structures to meet enterprise-wide requirements, manage costs, and maximize value for dollars spent.
* Recommends new sourcing strategies, process improvements and supplier relationship structures for the enterprise.
* Manages execution and implementation of sourcing initiatives within assigned commodity.
* Develops timelines and organizes matrix teams to implement sourcing strategies and initiatives.
* Manages day-to-day execution of sourcing and contracts process and facilitates involvement of expert resources.
* Collaborates with business staff and manages development of RFPs and other selection and supplier evaluation tools.
* Develops negotiation strategy performing and overseeing detailed financial analysis to determine market and world class costs for specified products and services.
* Prepares negotiation and facilitates negotiation strategy in conjunction with the Business Staff and Supply Chain Management leadership where appropriate and able to lead negotiations.
* Monitors and reports progress against performance objectives and sourcing initiatives.
Qualifications
* BA / BS strongly preferred, ideally in Business, Supply Chain, Claim Operations or related field.
* Excellent project management skills.
* Prior military and or law enforcement experience is a plus.
* Strong communication, facilitation and leadership skills with a proven ability to lea...
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Type: Permanent Location: Bloomfield, US-CT
Salary / Rate: Not Specified
Posted: 2024-05-08 08:15:44
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Must be Cigna Contractor
Overview:
Senior consultant level professional providing counsel and advice to top management on significant Cloud applications and engineering matters often requiring coordination between organizations; focuses on providing thought leadership across multiple disciplines; recognized internally as "the go-to person" for the most complex Cloud Engineering assignments.
Implements organization's cloud strategy from a technical perspective, including design, planning, integration, maintenance and support of cloud architecture.
Supports development and execution of cloud implementation strategy within organization's existing IT infrastructure.
May work with stakeholders across organization to evaluate cloud systems and identify appropriate solutions.
Roles And Responsibilities:
* Implement best practices in cloud infrastructure, emphasizing Site Reliability, Observability, and Scalability.
* Foster strong collaboration with various teams, working closely with Product Managers, DBAs, Developers, DevOps, SRE and Data Engineers to implement AWS standard methodologies, Infrastructure as Code (IaC), and cost optimizations early in the design process.
* Identify and eliminate bottlenecks, manage issues, and allocate support as necessary.
* Architect and implement technical solutions which improve the service level of the on premise and cloud platforms
* Perform incident investigation, diagnosis, and provide resolution
* Manage cluster provisioning, performance tuning, and security configuration
* Perform system monitoring and remediation of any platform related issue
* Identify recurring problems and perform root cause analysis
* Ensure continuous availability of data platform services.
* Document and maintain environment architecture
* Identify opportunities for platform improvements and present recommendations to management
* Developing, improving, deploying, and supporting Cloud services
* Working on a collaborative team in an Agile and DevOps environment
* Be able to demonstrate best practices pertaining to CloudOps development along with a willingness to continually learn
* Following security guidelines to maintain secure and compliant Cloud services by working with Risk and Security teams
* Looking for automation opportunities and building scripts to automate tasks
* Collaborating with Product Teams to support standard operations and processes
* Collaborating with Infrastructure build team for environment handoff, build operations, and troubleshooting
* Monitoring and analyzing cloud resource usage to identify cost-saving opportunities
* Creating and maintaining technical documents for cloud infrastructure and related processes.
* Working with stakeholders to understand the modifications they wish to apply to their current systems
* Analyzing current systems to find flaws that can jeopardies cloud security
* ...
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Type: Permanent Location: Morris Plains, US-NJ
Salary / Rate: Not Specified
Posted: 2024-05-08 08:15:44
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As the business finance officer (BFO) for the Georgia Medicare Advantage market, you will have the opportunity to showcase your financial skills, communication abilities and drive to work in a market that has opportunity for growth.
This role will need someone with good relationship building skills and the ability to think abstractly to find solutions.
This financial planning & analysis role will report to the Senior Manager for the Alabama, North Florida, South Mississippi, and Georgia markets and is responsible for providing ad hoc analysis, formulating strategic solutions, and working closely with the provider performance team in meeting financial objectives and driving projects to finish for the Georgia market.
* Proven ability to effectively communicate with internal and external stakeholders to identify needs and evaluate alternative solutions and strategies.
* Ability to provide visual presentations to internal and external stakeholders that have clear and concise information.
* Intermediate SQL knowledge helpful to be successful in this role.
* Perform ad hoc analysis and adhere to quick turnarounds as well as strict deadlines.
* Ability to travel 10-15% of time.
Qualifications:
* Bachelor's in Finance, Accounting or related field required; Masters preferred
* 5+ years of financial analysis or related experience
* Healthcare industry experience strongly preferred.
* Microsoft Suite knowledge required.
* Strong analytical skills
* Exceptional communication & interpersonal skills
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life.
We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.
Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support.
Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right n...
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Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2024-05-08 08:15:43
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Job Summary:
This role is responsible for supporting Cigna Medicare Advantage's Risk Adjustment & Stars program for assigned populations in an operational market.
The role will be accountable for assigned provider groups reaching risk adjustment and stars related annual metrics.
This role will work directly with providers to assist in achieving accurate and complete coding documentation and addressing Stars gaps in care.
The role will work under the direction of Risk Adjustment & Stars Provider Education Supervisor and/or Manager to reach overall operational market goals in conjunction with market network operations, stars strategy and vendor partners.
The role will provide subject matter expertise to assigned providers and internal matrix partners of Cigna Medicare's programs specific to CMS Risk Adjustment and HCC Coding Processes.
It will require expertise in ICD-10-CM/outpatient and CPT coding principles and guidelines and use of own discretion to deliver compliant, effective strategies to meet established goals.
Core Responsibilities:
* Responsible for identifying and influencing adoption of resources and processes to reach risk adjustment and quality goals of assigned provider groups (PODs/IPAs).
* Accountable to complete and accurate review of multi-year diagnosis coding of assigned population.
* Understands, develops, tracks, monitors and reports on key program performance metrics for coding initiatives.
* Work closely with matrix partners including Network Operations, Stars or Clinical Operations, and vendors to ensure provider office communications are effective and efficient.
* Review and act on any assigned audit educational opportunities timely and provide primary care or specialty care provider trainings as necessary to educate on audit findings.
* Analyze data regarding trends or patterns identified in provider office diagnosis coding.
Implement provider office education, where necessary, and provide formal training to providers and staff regarding coding and documentation standards.
* Rely upon independent judgment and decision-making at provider sites, whether conducting chart review or providing training/education, both for historical and/or real time data.
* Develop relationships with clinical providers/staff and communicate coding and documentation guidelines.
* Conduct provider training on health plan coding initiatives guidelines and requirements of the Risk Adjustment program to ensure correct coding and documentation.
* Conduct chart reviews for providers and review provider performance.T his is accomplished by doing virtual training sessions, traveling to the individual practices and/or performing side-by-side education.
* Assists with research, analysis and response to inquiries from all internal and external audit departments regarding compliance, coding, and inappropriate coding.
* Attend risk adjustment and quality provider meetings for assigned provider...
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Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2024-05-08 08:15:43
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Cigna Information Protection Director
Role Summary
The Cigna Information Protection, Director is a key leadership business facing position with primary focus is to act as conduit between the Cigna Information Protection organizational goals and business line interests.
Acting as the primary delegate for the business line Chief Information Security Officer, you will oversee the development and execution of the Cyber / Information Security Strategy at a granular level.
Strategically you will be responsible for delivery of the 'last mile execution' of all Cigna Information Protection global Shared Services, developing and measuring capabilities whilst running subsequent risk mitigation Cyber Information Security Management programs.
Being the local evangelist and expert, you will focus on local stakeholder business management and also wider stakeholders such as regulators, clients and external parties.
Key Responsibilities
* Manage all external local client and regularity engagements, including fielding queries, regulatory & compliance submissions in conjunction with matrix Cigna Information Protection Shared Service Partners and governance stakeholders, legal, compliance and data privacy.
* Lead localized Controls Assurance activities, define and track effectively control testing and remediation risks for local business line.
Coordinate Shared Service benchmarking exercises (NIST etc.) using Cigna Information Protection standards.
* Leverage the Enterprise Risk Management framework, perform focused localized risk assessments of existing or new services and technologies in line with policies and standards, and manage the risk exceptions process.
Develop residual risk registers and integrate into Shared Service Integrated Risk Management Framework.
* Coordinate the local delivery of global Cyber & Privacy portfolio risk mitigation projects and programs into business line / region.
Conversely feed the portfolio by registering local business line residual risk outputs driving controls mitigation activity.
* Evolve Cigna Information Protection security policies and processes, aligning to local business requirements and operate the policy exceptions management process.
Coordinate security education & awareness initiatives in line with policy framework, integrate with the Shared Service overall thematic awareness program.
* Partner with business line / regional CIOs and technology stakeholders to educate and integrate risk management activities in first and second line of defense governance.
* Coordinate with Shared Services to provide localized risk and vulnerability management information and reporting and embed Cyber / Information Security into business operational governance forums enabling data driven decision making.
* Develop organizational wide Cyber / Information Security risk views by collaborating with internal control groups e.g.
Audit, Compliance, Enterprise Risk Management, Legal and Privacy.
...
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Type: Permanent Location: Bloomfield, US-CT
Salary / Rate: Not Specified
Posted: 2024-05-08 08:15:42
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Primary Function: Respond to phone inquiries via the 1-800 customer service line by using knowledge of Cigna's Market Segments and the administration of the Broker Commission Policies in order to process commissions in the appropriate Cigna systems.
Phones/Customer Relations
* Ensure incoming phone calls are answered within all thresholds (e.g.
time to answer, abandon rate, answered calls %, etc.)
* Provides support to sales and producers related to commissions
* Project a professional attitude and consistently demonstrate effective listening skills
* Drive ownership of the issue even if you need to pull in additional departments in order to resolve the issue.
* Consistently provide service of a superior level by meeting or exceeding the customer's expectations.
* Ability to analyze, audit and develop recommendations to achieve the "best in class" relationship with our brokers and the sales teams.
* Respond to all inquiries, oral or written, in a clear concise manner and within 24 hours.
General Expectations:
* Sharing new and pertinent information with the team/department to ensure consistent processing.
* Educate and drive compliance on administrative policies and processes with our matrix partners, i.e.
Sales, underwriting, licensing, billing, etc.
* Establish solid rapport with internal and external customers.
* Participate in training on new systems, programs and processes and identifying possible training needs
* Identify procedural problems; formulate and recommend well thought out suggestions for improvement
* Maintain professionalism under pressure
* Ensure a flexible approach to shifting priorities; changes in technology, responsibilities, processes and organizational structure.
* Be open to feedback about general performance or specific events
Qualifications
* Bachelor's Degree preferred or 1-3 years' work experience
* Proven organizational and analytical skills
* Demonstrated ability to multi-task
* Excellent customer service/communication skills
* Expertise in various Cigna systems (PCS, FACETS, CARBS, CMS, etc.) is a plus
* Finance, banking or billing experience preferred
* Acts independently and requires minimal direction
* Must be a team player
* Results oriented with high attention to detail
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an hourly rate of 25 - 38 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure.
That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole healt...
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Type: Permanent Location: Bloomfield, US-CT
Salary / Rate: Not Specified
Posted: 2024-05-08 08:15:42
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Customer Support Specialist
Job Summary
Delivers professional activities in the Employer Services job family with a focus on Account Installation.
Administers the installation of more complex accounts, including, but not limited to: structure and billing set up, eligibility collection, data base loading, ID cards, preparation of plan materials such as administrative documents and customer education materials.
Provides support to assigned accounts by responding to inquiries or resolving issues of concern.
Applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas.
Provides standard professional advice and creates initial reports/analyses for review.
May provide guidance, coaching, and direction to more junior members of the team in Account Installation.
Job Description
Verity Solutions is an award-winning leader in software and services developed for administration of the federal 340B drug pricing program.
Our mission is to simplify the complex process of maintaining 340B program compliance resulting in critical 340B cost savings for our customers.
We value fresh thinking, drive, transparency, and are dedicated to providing agile and proactive solutions to those who serve the most vulnerable in our communities.
At Verity Solutions, we foster a collaborative, casual, and technology driven environment and want to evolve and grow with diverse people who are inspired by progress and delighted by partnering with others.
Job Objective
Responsible for ensuring an outstanding customer experience on all product platforms, engaging with email, phone, or community portal interactions to drive proactive customer experiences.
Duties and Responsibilities:
• Lead the quarterly business review process for assigned accounts and ensure timely follow up and resolution of action items that drive program performance.
• Ensure all service cases are documented per standard operating procedures, using Salesforce case management tools.
• Serve as customers' primary point-of-contact when assigned Account Managers are unavailable.
• Follow standard operating procedures (SOP), support processes and show expedient and professional response to customer concerns, meeting or beating service level expectations.
• Oversee assigned service work to full completion as requested by customers.
• Use sound judgment to determine when to escalate issues and to whom to ensure the highest quality resolution.
• Communicate with customers in a clear and empathetic manner, ensuring user level translation of technical material specific to Verity's product offering.
• Analyze, recreate, and resolve customer-reported problems using software and hardware solutions.
• Ensure service interactions comply within defined service KPls.
• Follow all SOP workflows and communicate where appropriate process or documentation improvement areas.
Own the updating of processes as directed.
• Participate as a key operatio...
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Type: Permanent Location: Kirkland, US-WA
Salary / Rate: Not Specified
Posted: 2024-05-08 08:15:41
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Are you ready to step into a position that combines your organizational skills, ability to multitask, and unrelenting drive to help others? We're looking for a Registered Nurse to join our fast-paced, customer-focused primary care/adult medicine/pediatric teams for Evernorth Care Group across the Phoenix Valley.
If you've always wanted to work in the outpatient healthcare setting and enjoy a friendly work environment, we're sure you'll love this position.
Work hours: Typically, Monday-Friday 8 a.m.-5 p.m.
Primary Centers: Paradise Valley, Phoenix Central, South Mountain, Westridge
Secondary Centers: Arrowhead, North Valley, Palm Valley, Paseo, Sun City
Sun City West
Responsibilities:
* As a RN you will have all of the responsibilities of the Medical Assistants and LPN in addition to being the clinical arm of your department.
* Triage patient calls and concerns, make outreach calls to patients post-hospitalization and after visiting the emergency room.
* Support the clinician to help manage the complex healthcare needs of patients, lead and support the back and front office staff with regards to patient's concerns or center needs
* Maintain supportive relationships with multi-disciplinary team members in order to provide the best comprehensive care possible for our patients.
* You may also be asked to draw blood from ports, start and maintain simple IV infusions, assess and triage immediate response events within the clinics, and support LPNs, clinically, throughout the day.
* Help answer questions, concerns, and requests, either in person, through our EHR and patient portal, or by phone.
* Ensure day-to-day operations in the clinic, use your organizational skills to help manage the health care needs of our varied patient population.
* Accurately follow all policies and procedures while providing excellent customer service.
* Practice in alignment with the scope of your licensure.
* Properly document your efforts of all the care and information provided to our patients.
* Appropriately manage ambiguity and recognize appropriate ways to deal with conflict management.
* All other duties as assigned.
Minimum qualifications:
* RN License to practice in the state of Arizona
* High school diploma or GED certificate
* BLCS Certification
* Excellent customer skills, and care deeply about providing empathetic, quality care to customers
* Previous experience in a healthcare environment
* Experience working with Microsoft Office and comfortable with data entry into our electronic health record system
Preferred qualifications:
* 1+ year experience in the outpatient setting
* ACLS Certification
* Bilingual (English/Spanish) skills
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload...
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Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2024-05-08 08:15:41
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The Public Sector (G&E) Business Development Senior Advisor is responsible for influencing key decisions and taking actions that result in public sector membership growth & success.
This role will serve as an advisor and key partner to local market sales teams to develop and evolve the government and education sales and retention strategy.
As a subject matter in the public sector, this role requires significant external relationship building.
This role will report to the G&E General Manager with a dotted line to the applicable Market Growth Leader(s) to which they are aligned.
Key Responsibilities:
* Informs our public sector sales distribution strategy within aligned markets.
* Builds and maintains the necessary partnerships and relationships to grow and retain our public sector business.
* Contributes to pipeline/prospect development in conjunction with the local market sales leadership - with keen focus on targeting prospects that are viable candidates to win.
* Reports/advises on pipeline development and activities that are advancing the sales process - with a focus on conveying key needs of the segment to support the sales process.
* Engagement with segment underwriting, legal, and product leadership where appropriate.
* Consistent engagement with RFP Proposal Response Team to ensure superior RFP product.
* Involvement with all key local market strategic planning/business development meetings.
* Serve as strong relationship liaison between local market leadership and Government Segment leadership and balances the priorities and focus of the local market and the segment.
* Maintains a deep understanding of the unique government dynamics and competitive landscape of each geographic market and applicable changes.
* Builds the long-term pipeline in pursuit of:
+ New medical and dental public sector accounts >3,000 employees.
+ First time medical adds to assigned large/existing dental only accounts > 3,000 ees.
+ Retention of assigned large existing accounts > 3,000 employees out to bid
* Articulate the value proposition of Cigna healthcare to current & prospective public sector clients.
* Point of contact for all matters related to procurement with new and existing customers.
* Engagement with broker/consultants as needed (pre/post RFP) in partnership with local market sales leadership.
Development of diverse supplier relationships where applicable.
* All direct to client pre-RFP work that will influence Cigna's position and understanding of government and education prospects, including but not limited to:
+ Meetings with HR, Finance, Senior Management officials.
+ Engagement with union employee leadership.
+ Meetings with influential elected officials; meetings with influential community partners if appropriate; development of minority vendor strategies if appropriate; engagement and management of local lobbyis...
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Type: Permanent Location: Scottsdale, US-AZ
Salary / Rate: Not Specified
Posted: 2024-05-08 08:15:40
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The OPERATING ROOM RN II is an integral member of the multi-disciplinary team who functions in an autonomous manner utilizing the nursing process to assess, plan, implement, and evaluate the care of patients.
The OPERATING ROOM RN II must apply current nursing knowledge, judgment, and nursing skills to provide for the wellbeing of the individual and the family.
The nurse provides care through the assessment, planning, implementation, evaluation, and documentation of nursing care of actual or potential health needs, in accordance with organizational policies and the standards of professional nursing practice while assisting the provider with the treatment and examination of the patient.
The RN serves as a resource for internal and external customers by utilizing several resources established by Evernorth and ECOS policies, protocols, and procedures to ensure delivery of high-quality care within the guidelines of Evernorth Care Group Nursing Policies and Procedures.
The OPERATING ROOM RN II utilizes knowledge, judgment, and nursing skills needed to assess, provide and evaluate care appropriate based on the physical and developmental age of the patient.
Business Hours: Monday - Thursday 0630-1530 and Friday's 0630- 1230.
Hours of work will vary based on the are you are assigned to work (Pre-op, Intra op, PACU) (3003 N 3rd Street Phoenix AZ 85012)
This is a Part Time Non - Benefited position.
Looking for availability at a minimum of 4 shifts per month.
Core Responsibilities/Essential Functions
* Integrates physiologic, medical, surgical, and anesthetic information to set patient care priorities.
The assessment data is reviewed, analyzed and evaluated throughout the patient's OR stay.
The identification of an actual or potential alteration in functioning allows the OR nurse to identify the problem and it's most likely cause.
* The OR nurse, using Nursing Diagnoses, will set goals for care and will direct nursing interventions toward resolution of the problem or elimination of the cause.
* Functions as a competent health team member in providing Basic Cardiac Life Support (Including patient airway, defibrillation and administration of medications under emergency conditions) Starts and discontinues intravenous therapy, administers medications PO, IV, IM, SQ, SL, PR, by inhalation and topically.
* Performs venipuncture for laboratory analysis as ordered.
* Provides the patient with a safe environment by strict adherence to all safety and infection control policies thereby providing the patient with genuine feelings of safety and security.
* Is responsible for the preparation of the patient, necessary paperwork, and transportation for planned and unplanned admissions to outside facilities.
Assists anesthesiologists with pain blocks, intubations, positioning of the patient as indicated.
* Ensures that essential equipment/supplies are available the day of surgery and informs the lead and/or OPS manager if not comple...
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Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2024-05-08 08:15:40
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Job Location: This is a hybrid position and will require three days per week in the office.
Position is located in Sunrise, FL.
The Sales Client Account Support Lead Analyst role provides professional input to Client Services assignments and projects for a designated book of business.
This role delivers specific delegated tasks in managing a moderately complex book of business as assigned by the manager.
Accountable to proactively manage, respond and address client and broker inquiries through service plans to facilitate results attainment for the client experience and net promoter score (NPS), persistency and overall customer growth.
The ideal candidate will have demonstrated experience and ability to manage all services aspects of Client Account service delivery, product offerings, funding types and platforms for assigned accounts within a market/region.
This includes managing business relationships, delivery of moderately complex client and broker requests, using independent judgment and discretion, proactive service support and management of sensitive cases.
Key responsibilities will also include facilitating root cause analysts and issuing resolution across matrix lines.
Responsibilities:
* Serve as primary point of contact for a designated book of business and responsible to service excellence for clients and broker partners that include handling day-to- day service related needs, proactive issue identification, resolution and root cause analysis.
* Coordinates with manager and/or account manager to meet clients' needs and ensure potential problems are averted.
Keeps account manager informed of account status and opportunities for expanded business.
* Attend geographically assigned local market client/broker meetings
* Completes day-to-day Client Account Support tasks without immediate supervision, but has ready access to advice from more experienced team members.
Tasks involve a degree of forward planning and anticipation of needs/issues.
Resolves non-routine issues escalated from more junior team members.
* Builds strong relationships with the client/broker, proactively identifying the needs of the customer and satisfying the customer in a timely manner.
Makes on-site presentations to existing and prospective clients to educate and inform on products as required and in support of client retention.
* Exhibits expert knowledge and understanding of moderately complex processes, compliance and regulatory requirements and can effectively apply in a fast- paced environment.
Understands multi-product and benefit options for dual systems, platforms, funding types.
* Provide support for designated Client Service Operations Lead team on all issues and initiatives related to resolving issues or delegating to matrix business partners as needed.
* Accountable to collaborate with the Sales team to understand the products, benefits and services for sold cases.
Make independent decisions and present proactive ...
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Type: Permanent Location: Sunrise, US-FL
Salary / Rate: Not Specified
Posted: 2024-05-08 08:15:39
