-
Description & Requirements
The Help Desk Specialist III will provide support to end users on a variety of issues.
This position will identify, research, and resolve technical problems.
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Responsible for the 24x7 operation of the MAXIMUS infrastructure.
- Identify, research and resolve technical problems.
- Mentor and train other technicians on more complex and/or critical procedures and items.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware.
- Support Software/Hardware on equipment such as Scanners, Copiers, Printers, Monitors and other peripherals.
- Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software.
- Perform other duties as assigned by management.
Essential Duties:
• Diagnose, resolve, and follow up on issues relating to various user concerns
• Provide remote support and resolve issues for users whom may be at remote offices or home office users
• Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
• Assist in troubleshooting advanced technical issues within the network and telecommunications environments
• Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
• Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
• Identify areas deserving attention in the technical support environment, and consult with management
• Ensure tickets are accurately documented and resolved in a timely manner
• Work within the team framework created by management and work with team members on assigned projects
• Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
• Handles customer support requests that cannot be solved by Tier 1.
• System release tracking and smoke testing of customer -facing system components
• Perform user acceptance testing for applications and tools
• Perform trend analysis and root cause analysis...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: 25.26
Posted: 2024-05-07 08:31:17
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Description & Requirements
The Help Desk Specialist III will provide support to end users on a variety of issues.
This position will identify, research, and resolve technical problems.
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Responsible for the 24x7 operation of the MAXIMUS infrastructure.
- Identify, research and resolve technical problems.
- Mentor and train other technicians on more complex and/or critical procedures and items.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware.
- Support Software/Hardware on equipment such as Scanners, Copiers, Printers, Monitors and other peripherals.
- Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software.
- Perform other duties as assigned by management.
Essential Duties:
• Diagnose, resolve, and follow up on issues relating to various user concerns
• Provide remote support and resolve issues for users whom may be at remote offices or home office users
• Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
• Assist in troubleshooting advanced technical issues within the network and telecommunications environments
• Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
• Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
• Identify areas deserving attention in the technical support environment, and consult with management
• Ensure tickets are accurately documented and resolved in a timely manner
• Work within the team framework created by management and work with team members on assigned projects
• Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
• Handles customer support requests that cannot be solved by Tier 1.
• System release tracking and smoke testing of customer -facing system components
• Perform user acceptance testing for applications and tools
• Perform trend analysis and root cause analysis...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: 25.26
Posted: 2024-05-07 08:31:17
-
Description & Requirements
The Help Desk Specialist III will provide support to end users on a variety of issues.
This position will identify, research, and resolve technical problems.
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Responsible for the 24x7 operation of the MAXIMUS infrastructure.
- Identify, research and resolve technical problems.
- Mentor and train other technicians on more complex and/or critical procedures and items.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware.
- Support Software/Hardware on equipment such as Scanners, Copiers, Printers, Monitors and other peripherals.
- Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software.
- Perform other duties as assigned by management.
Essential Duties:
• Diagnose, resolve, and follow up on issues relating to various user concerns
• Provide remote support and resolve issues for users whom may be at remote offices or home office users
• Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
• Assist in troubleshooting advanced technical issues within the network and telecommunications environments
• Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
• Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
• Identify areas deserving attention in the technical support environment, and consult with management
• Ensure tickets are accurately documented and resolved in a timely manner
• Work within the team framework created by management and work with team members on assigned projects
• Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
• Handles customer support requests that cannot be solved by Tier 1.
• System release tracking and smoke testing of customer -facing system components
• Perform user acceptance testing for applications and tools
• Perform trend analysis and root cause analysis...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: 25.26
Posted: 2024-05-07 08:31:16
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Description & Requirements
The Help Desk Specialist III will provide support to end users on a variety of issues.
This position will identify, research, and resolve technical problems.
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Responsible for the 24x7 operation of the MAXIMUS infrastructure.
- Identify, research and resolve technical problems.
- Mentor and train other technicians on more complex and/or critical procedures and items.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware.
- Support Software/Hardware on equipment such as Scanners, Copiers, Printers, Monitors and other peripherals.
- Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software.
- Perform other duties as assigned by management.
Essential Duties:
• Diagnose, resolve, and follow up on issues relating to various user concerns
• Provide remote support and resolve issues for users whom may be at remote offices or home office users
• Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
• Assist in troubleshooting advanced technical issues within the network and telecommunications environments
• Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
• Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
• Identify areas deserving attention in the technical support environment, and consult with management
• Ensure tickets are accurately documented and resolved in a timely manner
• Work within the team framework created by management and work with team members on assigned projects
• Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
• Handles customer support requests that cannot be solved by Tier 1.
• System release tracking and smoke testing of customer -facing system components
• Perform user acceptance testing for applications and tools
• Perform trend analysis and root cause analysis...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: 25.26
Posted: 2024-05-07 08:31:15
-
Description & Requirements
The Help Desk Specialist III will provide support to end users on a variety of issues.
This position will identify, research, and resolve technical problems.
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Responsible for the 24x7 operation of the MAXIMUS infrastructure.
- Identify, research and resolve technical problems.
- Mentor and train other technicians on more complex and/or critical procedures and items.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware.
- Support Software/Hardware on equipment such as Scanners, Copiers, Printers, Monitors and other peripherals.
- Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software.
- Perform other duties as assigned by management.
Essential Duties:
• Diagnose, resolve, and follow up on issues relating to various user concerns
• Provide remote support and resolve issues for users whom may be at remote offices or home office users
• Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
• Assist in troubleshooting advanced technical issues within the network and telecommunications environments
• Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
• Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
• Identify areas deserving attention in the technical support environment, and consult with management
• Ensure tickets are accurately documented and resolved in a timely manner
• Work within the team framework created by management and work with team members on assigned projects
• Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
• Handles customer support requests that cannot be solved by Tier 1.
• System release tracking and smoke testing of customer -facing system components
• Perform user acceptance testing for applications and tools
• Perform trend analysis and root cause analysis...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: 25.26
Posted: 2024-05-07 08:31:15
-
Description & Requirements
The Help Desk Specialist III will provide support to end users on a variety of issues.
This position will identify, research, and resolve technical problems.
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Responsible for the 24x7 operation of the MAXIMUS infrastructure.
- Identify, research and resolve technical problems.
- Mentor and train other technicians on more complex and/or critical procedures and items.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware.
- Support Software/Hardware on equipment such as Scanners, Copiers, Printers, Monitors and other peripherals.
- Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software.
- Perform other duties as assigned by management.
Essential Duties:
• Diagnose, resolve, and follow up on issues relating to various user concerns
• Provide remote support and resolve issues for users whom may be at remote offices or home office users
• Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
• Assist in troubleshooting advanced technical issues within the network and telecommunications environments
• Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
• Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
• Identify areas deserving attention in the technical support environment, and consult with management
• Ensure tickets are accurately documented and resolved in a timely manner
• Work within the team framework created by management and work with team members on assigned projects
• Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
• Handles customer support requests that cannot be solved by Tier 1.
• System release tracking and smoke testing of customer -facing system components
• Perform user acceptance testing for applications and tools
• Perform trend analysis and root cause analysis...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: 25.26
Posted: 2024-05-07 08:31:14
-
Description & Requirements
The Help Desk Specialist III will provide support to end users on a variety of issues.
This position will identify, research, and resolve technical problems.
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Responsible for the 24x7 operation of the MAXIMUS infrastructure.
- Identify, research and resolve technical problems.
- Mentor and train other technicians on more complex and/or critical procedures and items.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware.
- Support Software/Hardware on equipment such as Scanners, Copiers, Printers, Monitors and other peripherals.
- Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software.
- Perform other duties as assigned by management.
Essential Duties:
• Diagnose, resolve, and follow up on issues relating to various user concerns
• Provide remote support and resolve issues for users whom may be at remote offices or home office users
• Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
• Assist in troubleshooting advanced technical issues within the network and telecommunications environments
• Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
• Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
• Identify areas deserving attention in the technical support environment, and consult with management
• Ensure tickets are accurately documented and resolved in a timely manner
• Work within the team framework created by management and work with team members on assigned projects
• Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
• Handles customer support requests that cannot be solved by Tier 1.
• System release tracking and smoke testing of customer -facing system components
• Perform user acceptance testing for applications and tools
• Perform trend analysis and root cause analysis...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: 25.26
Posted: 2024-05-07 08:31:14
-
Description & Requirements
The Help Desk Specialist III will provide support to end users on a variety of issues.
This position will identify, research, and resolve technical problems.
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Responsible for the 24x7 operation of the MAXIMUS infrastructure.
- Identify, research and resolve technical problems.
- Mentor and train other technicians on more complex and/or critical procedures and items.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware.
- Support Software/Hardware on equipment such as Scanners, Copiers, Printers, Monitors and other peripherals.
- Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software.
- Perform other duties as assigned by management.
Essential Duties:
• Diagnose, resolve, and follow up on issues relating to various user concerns
• Provide remote support and resolve issues for users whom may be at remote offices or home office users
• Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
• Assist in troubleshooting advanced technical issues within the network and telecommunications environments
• Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
• Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
• Identify areas deserving attention in the technical support environment, and consult with management
• Ensure tickets are accurately documented and resolved in a timely manner
• Work within the team framework created by management and work with team members on assigned projects
• Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
• Handles customer support requests that cannot be solved by Tier 1.
• System release tracking and smoke testing of customer -facing system components
• Perform user acceptance testing for applications and tools
• Perform trend analysis and root cause analysis...
....Read more...
Type: Permanent Location: Providence, US-RI
Salary / Rate: 25.26
Posted: 2024-05-07 08:31:13
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Description & Requirements
The Help Desk Specialist III will provide support to end users on a variety of issues.
This position will identify, research, and resolve technical problems.
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Responsible for the 24x7 operation of the MAXIMUS infrastructure.
- Identify, research and resolve technical problems.
- Mentor and train other technicians on more complex and/or critical procedures and items.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware.
- Support Software/Hardware on equipment such as Scanners, Copiers, Printers, Monitors and other peripherals.
- Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software.
- Perform other duties as assigned by management.
Essential Duties:
• Diagnose, resolve, and follow up on issues relating to various user concerns
• Provide remote support and resolve issues for users whom may be at remote offices or home office users
• Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
• Assist in troubleshooting advanced technical issues within the network and telecommunications environments
• Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
• Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
• Identify areas deserving attention in the technical support environment, and consult with management
• Ensure tickets are accurately documented and resolved in a timely manner
• Work within the team framework created by management and work with team members on assigned projects
• Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
• Handles customer support requests that cannot be solved by Tier 1.
• System release tracking and smoke testing of customer -facing system components
• Perform user acceptance testing for applications and tools
• Perform trend analysis and root cause analysis...
....Read more...
Type: Permanent Location: Charleston, US-SC
Salary / Rate: 25.26
Posted: 2024-05-07 08:31:12
-
Description & Requirements
The Help Desk Specialist III will provide support to end users on a variety of issues.
This position will identify, research, and resolve technical problems.
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Responsible for the 24x7 operation of the MAXIMUS infrastructure.
- Identify, research and resolve technical problems.
- Mentor and train other technicians on more complex and/or critical procedures and items.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware.
- Support Software/Hardware on equipment such as Scanners, Copiers, Printers, Monitors and other peripherals.
- Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software.
- Perform other duties as assigned by management.
Essential Duties:
• Diagnose, resolve, and follow up on issues relating to various user concerns
• Provide remote support and resolve issues for users whom may be at remote offices or home office users
• Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
• Assist in troubleshooting advanced technical issues within the network and telecommunications environments
• Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
• Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
• Identify areas deserving attention in the technical support environment, and consult with management
• Ensure tickets are accurately documented and resolved in a timely manner
• Work within the team framework created by management and work with team members on assigned projects
• Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
• Handles customer support requests that cannot be solved by Tier 1.
• System release tracking and smoke testing of customer -facing system components
• Perform user acceptance testing for applications and tools
• Perform trend analysis and root cause analysis...
....Read more...
Type: Permanent Location: Newport, US-RI
Salary / Rate: 25.26
Posted: 2024-05-07 08:31:12
-
Description & Requirements
The Help Desk Specialist III will provide support to end users on a variety of issues.
This position will identify, research, and resolve technical problems.
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Responsible for the 24x7 operation of the MAXIMUS infrastructure.
- Identify, research and resolve technical problems.
- Mentor and train other technicians on more complex and/or critical procedures and items.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware.
- Support Software/Hardware on equipment such as Scanners, Copiers, Printers, Monitors and other peripherals.
- Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software.
- Perform other duties as assigned by management.
Essential Duties:
• Diagnose, resolve, and follow up on issues relating to various user concerns
• Provide remote support and resolve issues for users whom may be at remote offices or home office users
• Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
• Assist in troubleshooting advanced technical issues within the network and telecommunications environments
• Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
• Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
• Identify areas deserving attention in the technical support environment, and consult with management
• Ensure tickets are accurately documented and resolved in a timely manner
• Work within the team framework created by management and work with team members on assigned projects
• Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
• Handles customer support requests that cannot be solved by Tier 1.
• System release tracking and smoke testing of customer -facing system components
• Perform user acceptance testing for applications and tools
• Perform trend analysis and root cause analysis...
....Read more...
Type: Permanent Location: Philadelphia, US-PA
Salary / Rate: 25.26
Posted: 2024-05-07 08:31:10
-
Description & Requirements
The Help Desk Specialist III will provide support to end users on a variety of issues.
This position will identify, research, and resolve technical problems.
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Responsible for the 24x7 operation of the MAXIMUS infrastructure.
- Identify, research and resolve technical problems.
- Mentor and train other technicians on more complex and/or critical procedures and items.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware.
- Support Software/Hardware on equipment such as Scanners, Copiers, Printers, Monitors and other peripherals.
- Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software.
- Perform other duties as assigned by management.
Essential Duties:
• Diagnose, resolve, and follow up on issues relating to various user concerns
• Provide remote support and resolve issues for users whom may be at remote offices or home office users
• Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
• Assist in troubleshooting advanced technical issues within the network and telecommunications environments
• Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
• Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
• Identify areas deserving attention in the technical support environment, and consult with management
• Ensure tickets are accurately documented and resolved in a timely manner
• Work within the team framework created by management and work with team members on assigned projects
• Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
• Handles customer support requests that cannot be solved by Tier 1.
• System release tracking and smoke testing of customer -facing system components
• Perform user acceptance testing for applications and tools
• Perform trend analysis and root cause analysis...
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: 25.26
Posted: 2024-05-07 08:31:10
-
Description & Requirements
The Help Desk Specialist III will provide support to end users on a variety of issues.
This position will identify, research, and resolve technical problems.
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Responsible for the 24x7 operation of the MAXIMUS infrastructure.
- Identify, research and resolve technical problems.
- Mentor and train other technicians on more complex and/or critical procedures and items.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware.
- Support Software/Hardware on equipment such as Scanners, Copiers, Printers, Monitors and other peripherals.
- Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software.
- Perform other duties as assigned by management.
Essential Duties:
• Diagnose, resolve, and follow up on issues relating to various user concerns
• Provide remote support and resolve issues for users whom may be at remote offices or home office users
• Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
• Assist in troubleshooting advanced technical issues within the network and telecommunications environments
• Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
• Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
• Identify areas deserving attention in the technical support environment, and consult with management
• Ensure tickets are accurately documented and resolved in a timely manner
• Work within the team framework created by management and work with team members on assigned projects
• Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
• Handles customer support requests that cannot be solved by Tier 1.
• System release tracking and smoke testing of customer -facing system components
• Perform user acceptance testing for applications and tools
• Perform trend analysis and root cause analysis...
....Read more...
Type: Permanent Location: Eugene, US-OR
Salary / Rate: 25.26
Posted: 2024-05-07 08:31:09
-
Description & Requirements
The Help Desk Specialist III will provide support to end users on a variety of issues.
This position will identify, research, and resolve technical problems.
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Responsible for the 24x7 operation of the MAXIMUS infrastructure.
- Identify, research and resolve technical problems.
- Mentor and train other technicians on more complex and/or critical procedures and items.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware.
- Support Software/Hardware on equipment such as Scanners, Copiers, Printers, Monitors and other peripherals.
- Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software.
- Perform other duties as assigned by management.
Essential Duties:
• Diagnose, resolve, and follow up on issues relating to various user concerns
• Provide remote support and resolve issues for users whom may be at remote offices or home office users
• Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
• Assist in troubleshooting advanced technical issues within the network and telecommunications environments
• Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
• Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
• Identify areas deserving attention in the technical support environment, and consult with management
• Ensure tickets are accurately documented and resolved in a timely manner
• Work within the team framework created by management and work with team members on assigned projects
• Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
• Handles customer support requests that cannot be solved by Tier 1.
• System release tracking and smoke testing of customer -facing system components
• Perform user acceptance testing for applications and tools
• Perform trend analysis and root cause analysis...
....Read more...
Type: Permanent Location: Cincinnati, US-OH
Salary / Rate: 25.26
Posted: 2024-05-07 08:31:09
-
Description & Requirements
The Help Desk Specialist III will provide support to end users on a variety of issues.
This position will identify, research, and resolve technical problems.
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Responsible for the 24x7 operation of the MAXIMUS infrastructure.
- Identify, research and resolve technical problems.
- Mentor and train other technicians on more complex and/or critical procedures and items.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware.
- Support Software/Hardware on equipment such as Scanners, Copiers, Printers, Monitors and other peripherals.
- Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software.
- Perform other duties as assigned by management.
Essential Duties:
• Diagnose, resolve, and follow up on issues relating to various user concerns
• Provide remote support and resolve issues for users whom may be at remote offices or home office users
• Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
• Assist in troubleshooting advanced technical issues within the network and telecommunications environments
• Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
• Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
• Identify areas deserving attention in the technical support environment, and consult with management
• Ensure tickets are accurately documented and resolved in a timely manner
• Work within the team framework created by management and work with team members on assigned projects
• Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
• Handles customer support requests that cannot be solved by Tier 1.
• System release tracking and smoke testing of customer -facing system components
• Perform user acceptance testing for applications and tools
• Perform trend analysis and root cause analysis...
....Read more...
Type: Permanent Location: Oklahoma City, US-OK
Salary / Rate: 25.26
Posted: 2024-05-07 08:31:08
-
Description & Requirements
The Help Desk Specialist III will provide support to end users on a variety of issues.
This position will identify, research, and resolve technical problems.
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Responsible for the 24x7 operation of the MAXIMUS infrastructure.
- Identify, research and resolve technical problems.
- Mentor and train other technicians on more complex and/or critical procedures and items.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware.
- Support Software/Hardware on equipment such as Scanners, Copiers, Printers, Monitors and other peripherals.
- Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software.
- Perform other duties as assigned by management.
Essential Duties:
• Diagnose, resolve, and follow up on issues relating to various user concerns
• Provide remote support and resolve issues for users whom may be at remote offices or home office users
• Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
• Assist in troubleshooting advanced technical issues within the network and telecommunications environments
• Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
• Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
• Identify areas deserving attention in the technical support environment, and consult with management
• Ensure tickets are accurately documented and resolved in a timely manner
• Work within the team framework created by management and work with team members on assigned projects
• Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
• Handles customer support requests that cannot be solved by Tier 1.
• System release tracking and smoke testing of customer -facing system components
• Perform user acceptance testing for applications and tools
• Perform trend analysis and root cause analysis...
....Read more...
Type: Permanent Location: Portland, US-OR
Salary / Rate: 25.26
Posted: 2024-05-07 08:31:07
-
Description & Requirements
The Help Desk Specialist III will provide support to end users on a variety of issues.
This position will identify, research, and resolve technical problems.
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Responsible for the 24x7 operation of the MAXIMUS infrastructure.
- Identify, research and resolve technical problems.
- Mentor and train other technicians on more complex and/or critical procedures and items.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware.
- Support Software/Hardware on equipment such as Scanners, Copiers, Printers, Monitors and other peripherals.
- Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software.
- Perform other duties as assigned by management.
Essential Duties:
• Diagnose, resolve, and follow up on issues relating to various user concerns
• Provide remote support and resolve issues for users whom may be at remote offices or home office users
• Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
• Assist in troubleshooting advanced technical issues within the network and telecommunications environments
• Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
• Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
• Identify areas deserving attention in the technical support environment, and consult with management
• Ensure tickets are accurately documented and resolved in a timely manner
• Work within the team framework created by management and work with team members on assigned projects
• Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
• Handles customer support requests that cannot be solved by Tier 1.
• System release tracking and smoke testing of customer -facing system components
• Perform user acceptance testing for applications and tools
• Perform trend analysis and root cause analysis...
....Read more...
Type: Permanent Location: Cleveland, US-OH
Salary / Rate: 25.26
Posted: 2024-05-07 08:31:07
-
Description & Requirements
The Help Desk Specialist III will provide support to end users on a variety of issues.
This position will identify, research, and resolve technical problems.
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Responsible for the 24x7 operation of the MAXIMUS infrastructure.
- Identify, research and resolve technical problems.
- Mentor and train other technicians on more complex and/or critical procedures and items.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware.
- Support Software/Hardware on equipment such as Scanners, Copiers, Printers, Monitors and other peripherals.
- Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software.
- Perform other duties as assigned by management.
Essential Duties:
• Diagnose, resolve, and follow up on issues relating to various user concerns
• Provide remote support and resolve issues for users whom may be at remote offices or home office users
• Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
• Assist in troubleshooting advanced technical issues within the network and telecommunications environments
• Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
• Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
• Identify areas deserving attention in the technical support environment, and consult with management
• Ensure tickets are accurately documented and resolved in a timely manner
• Work within the team framework created by management and work with team members on assigned projects
• Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
• Handles customer support requests that cannot be solved by Tier 1.
• System release tracking and smoke testing of customer -facing system components
• Perform user acceptance testing for applications and tools
• Perform trend analysis and root cause analysis...
....Read more...
Type: Permanent Location: Minot, US-ND
Salary / Rate: 25.26
Posted: 2024-05-07 08:31:06
-
Description & Requirements
The Help Desk Specialist III will provide support to end users on a variety of issues.
This position will identify, research, and resolve technical problems.
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Responsible for the 24x7 operation of the MAXIMUS infrastructure.
- Identify, research and resolve technical problems.
- Mentor and train other technicians on more complex and/or critical procedures and items.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware.
- Support Software/Hardware on equipment such as Scanners, Copiers, Printers, Monitors and other peripherals.
- Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software.
- Perform other duties as assigned by management.
Essential Duties:
• Diagnose, resolve, and follow up on issues relating to various user concerns
• Provide remote support and resolve issues for users whom may be at remote offices or home office users
• Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
• Assist in troubleshooting advanced technical issues within the network and telecommunications environments
• Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
• Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
• Identify areas deserving attention in the technical support environment, and consult with management
• Ensure tickets are accurately documented and resolved in a timely manner
• Work within the team framework created by management and work with team members on assigned projects
• Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
• Handles customer support requests that cannot be solved by Tier 1.
• System release tracking and smoke testing of customer -facing system components
• Perform user acceptance testing for applications and tools
• Perform trend analysis and root cause analysis...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: 25.26
Posted: 2024-05-07 08:31:05
-
Description & Requirements
The Help Desk Specialist III will provide support to end users on a variety of issues.
This position will identify, research, and resolve technical problems.
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Responsible for the 24x7 operation of the MAXIMUS infrastructure.
- Identify, research and resolve technical problems.
- Mentor and train other technicians on more complex and/or critical procedures and items.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware.
- Support Software/Hardware on equipment such as Scanners, Copiers, Printers, Monitors and other peripherals.
- Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software.
- Perform other duties as assigned by management.
Essential Duties:
• Diagnose, resolve, and follow up on issues relating to various user concerns
• Provide remote support and resolve issues for users whom may be at remote offices or home office users
• Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
• Assist in troubleshooting advanced technical issues within the network and telecommunications environments
• Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
• Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
• Identify areas deserving attention in the technical support environment, and consult with management
• Ensure tickets are accurately documented and resolved in a timely manner
• Work within the team framework created by management and work with team members on assigned projects
• Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
• Handles customer support requests that cannot be solved by Tier 1.
• System release tracking and smoke testing of customer -facing system components
• Perform user acceptance testing for applications and tools
• Perform trend analysis and root cause analysis...
....Read more...
Type: Permanent Location: Tulsa, US-OK
Salary / Rate: 25.26
Posted: 2024-05-07 08:31:05
-
Description & Requirements
The Help Desk Specialist III will provide support to end users on a variety of issues.
This position will identify, research, and resolve technical problems.
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Responsible for the 24x7 operation of the MAXIMUS infrastructure.
- Identify, research and resolve technical problems.
- Mentor and train other technicians on more complex and/or critical procedures and items.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware.
- Support Software/Hardware on equipment such as Scanners, Copiers, Printers, Monitors and other peripherals.
- Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software.
- Perform other duties as assigned by management.
Essential Duties:
• Diagnose, resolve, and follow up on issues relating to various user concerns
• Provide remote support and resolve issues for users whom may be at remote offices or home office users
• Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
• Assist in troubleshooting advanced technical issues within the network and telecommunications environments
• Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
• Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
• Identify areas deserving attention in the technical support environment, and consult with management
• Ensure tickets are accurately documented and resolved in a timely manner
• Work within the team framework created by management and work with team members on assigned projects
• Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
• Handles customer support requests that cannot be solved by Tier 1.
• System release tracking and smoke testing of customer -facing system components
• Perform user acceptance testing for applications and tools
• Perform trend analysis and root cause analysis...
....Read more...
Type: Permanent Location: Wilmington, US-NC
Salary / Rate: 25.26
Posted: 2024-05-07 08:31:04
-
Description & Requirements
The Help Desk Specialist III will provide support to end users on a variety of issues.
This position will identify, research, and resolve technical problems.
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Responsible for the 24x7 operation of the MAXIMUS infrastructure.
- Identify, research and resolve technical problems.
- Mentor and train other technicians on more complex and/or critical procedures and items.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware.
- Support Software/Hardware on equipment such as Scanners, Copiers, Printers, Monitors and other peripherals.
- Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software.
- Perform other duties as assigned by management.
Essential Duties:
• Diagnose, resolve, and follow up on issues relating to various user concerns
• Provide remote support and resolve issues for users whom may be at remote offices or home office users
• Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
• Assist in troubleshooting advanced technical issues within the network and telecommunications environments
• Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
• Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
• Identify areas deserving attention in the technical support environment, and consult with management
• Ensure tickets are accurately documented and resolved in a timely manner
• Work within the team framework created by management and work with team members on assigned projects
• Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
• Handles customer support requests that cannot be solved by Tier 1.
• System release tracking and smoke testing of customer -facing system components
• Perform user acceptance testing for applications and tools
• Perform trend analysis and root cause analysis...
....Read more...
Type: Permanent Location: Rochester, US-NY
Salary / Rate: 25.26
Posted: 2024-05-07 08:31:03
-
Description & Requirements
The Help Desk Specialist III will provide support to end users on a variety of issues.
This position will identify, research, and resolve technical problems.
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Responsible for the 24x7 operation of the MAXIMUS infrastructure.
- Identify, research and resolve technical problems.
- Mentor and train other technicians on more complex and/or critical procedures and items.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware.
- Support Software/Hardware on equipment such as Scanners, Copiers, Printers, Monitors and other peripherals.
- Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software.
- Perform other duties as assigned by management.
Essential Duties:
• Diagnose, resolve, and follow up on issues relating to various user concerns
• Provide remote support and resolve issues for users whom may be at remote offices or home office users
• Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
• Assist in troubleshooting advanced technical issues within the network and telecommunications environments
• Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
• Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
• Identify areas deserving attention in the technical support environment, and consult with management
• Ensure tickets are accurately documented and resolved in a timely manner
• Work within the team framework created by management and work with team members on assigned projects
• Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
• Handles customer support requests that cannot be solved by Tier 1.
• System release tracking and smoke testing of customer -facing system components
• Perform user acceptance testing for applications and tools
• Perform trend analysis and root cause analysis...
....Read more...
Type: Permanent Location: Charlotte, US-NC
Salary / Rate: 25.26
Posted: 2024-05-07 08:31:03
-
Description & Requirements
The Help Desk Specialist III will provide support to end users on a variety of issues.
This position will identify, research, and resolve technical problems.
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Responsible for the 24x7 operation of the MAXIMUS infrastructure.
- Identify, research and resolve technical problems.
- Mentor and train other technicians on more complex and/or critical procedures and items.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware.
- Support Software/Hardware on equipment such as Scanners, Copiers, Printers, Monitors and other peripherals.
- Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software.
- Perform other duties as assigned by management.
Essential Duties:
• Diagnose, resolve, and follow up on issues relating to various user concerns
• Provide remote support and resolve issues for users whom may be at remote offices or home office users
• Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
• Assist in troubleshooting advanced technical issues within the network and telecommunications environments
• Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
• Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
• Identify areas deserving attention in the technical support environment, and consult with management
• Ensure tickets are accurately documented and resolved in a timely manner
• Work within the team framework created by management and work with team members on assigned projects
• Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
• Handles customer support requests that cannot be solved by Tier 1.
• System release tracking and smoke testing of customer -facing system components
• Perform user acceptance testing for applications and tools
• Perform trend analysis and root cause analysis...
....Read more...
Type: Permanent Location: Las Cruces, US-NM
Salary / Rate: 25.26
Posted: 2024-05-07 08:31:02
-
Description & Requirements
The Help Desk Specialist III will provide support to end users on a variety of issues.
This position will identify, research, and resolve technical problems.
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Responsible for the 24x7 operation of the MAXIMUS infrastructure.
- Identify, research and resolve technical problems.
- Mentor and train other technicians on more complex and/or critical procedures and items.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware.
- Support Software/Hardware on equipment such as Scanners, Copiers, Printers, Monitors and other peripherals.
- Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software.
- Perform other duties as assigned by management.
Essential Duties:
• Diagnose, resolve, and follow up on issues relating to various user concerns
• Provide remote support and resolve issues for users whom may be at remote offices or home office users
• Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
• Assist in troubleshooting advanced technical issues within the network and telecommunications environments
• Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
• Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
• Identify areas deserving attention in the technical support environment, and consult with management
• Ensure tickets are accurately documented and resolved in a timely manner
• Work within the team framework created by management and work with team members on assigned projects
• Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues.
• Handles customer support requests that cannot be solved by Tier 1.
• System release tracking and smoke testing of customer -facing system components
• Perform user acceptance testing for applications and tools
• Perform trend analysis and root cause analysis...
....Read more...
Type: Permanent Location: Buffalo, US-NY
Salary / Rate: 25.26
Posted: 2024-05-07 08:31:02
