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There is a place for you at Highland Rivers Behavioral Health!Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.JOB SUMMARY: RNs & LPNs will provide care to individuals and have direct contact on a daily basis.
RNs & LPNs are an instrumental part of the care team at the CSU/BHCC.
RNs & LPNs are assigned responsibilities such as medication administration, leading groups, and other tasks that fall under the RN & LPN Nurse Practice Act and agency policy.Are you ready to make a Difference?Duties and Responsibilities include:
* Manage the medication room (i.e., carts, Pyxis etc.), maintaining stock of supplies and changing all sharps containers as needed.
* Perform chart checks each shift and document all medication errors according to agency policy and notify the Charge/Lead Nurse, APRN and Nurse Manager
* Complete seclusion and restrain packets when applicable
* Administer emergency medication and document accordingly in chart
* Respond appropriately to crisis situations that may involve physical intervention including the use of seclusion/restraint, intervene, stabilize and manage acute crisis situations as needed.
* Assist with admission/discharges
* Review/Update BHL Board daily
* Maintain narcotic count sheets are accurate
* Administer PPD to new admits, read results and document in Carelogic
* Administer prescribed medications and document appropriately/accurately on MAR
* Answer clients calls and determine how to assist them
* Measure and records clients' vital signs, such as height, weight, temperature, blood pressure, pulse, respiration, and pain.
* Update daily logs on the unit (i.e., refrigerator temps, water temps, glucometer logs)
* Observe individuals, charting and reporting any changes in condition, such as adverse reaction to medication or treatment, and taking necessary action and report any concerns to the Charge/Lead RN, Nurse Manager and APRN
* Provides education to individuals and family
* Assist in training co-staff in areas relating to service specialties as needed.
* Demonstrates competency for Blood Glucose Monitoring, Alcohol Breathalyzer, Urine Drug Screen, Pregnancy Test, PPD skin tests and in performing safe phlebotomy practices when collecting blood.
* Monitors and documents all ordered labs, screenings, and results such as PPD, Blood Glucose, UA, RPR, Blood Chem, and CBC
* Attend case staffing/treatment team meetings as directed by Nurse Manager.
* Accurately transcribe all verbal and written orders by the APRN/MD
* Other duties as assigned
....Read more...
Type: Permanent Location: Dalton, US-GA
Salary / Rate: Not Specified
Posted: 2024-04-25 08:44:49
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Crisis stabilization services are a first-line alternative to hospitalization in state hospitals, providing psychiatric stabilization and detoxification for adults age 18 and over on a short-term basis.
Highland Rivers has three crisis stabilization units (CSUs) and one Behavioral Health Crisis Center (BHCC) that operate 24 hours a day, 7 days a week as emergency receiving and evaluation facilities.
The CSUs are available to residents of all 13 counties Highland Rivers serves.The Nurse Coordinator will provide guidance concerning the day-to-day delivery of established program processes to ensure smooth operation of the Unit.
The Nurse Coordinator works in conjunction with the Nurse Manager.Job Responsibilities include:
* Performs assessments, collects data and analysis of data
* Performs direct care to individuals including medication administration as needed and documents as outlined by policy and procedure.
* Coordinates nursing efforts, resolves problems, and maintains unit on a daily basis.
* Supervises subordinate staff and documents supervision
* Ensure that incident reports and infection control reports are completed within 24 hours of incident occurring and follow-up.
* Provide In-service Trainings and staff meetings as scheduled.
* Cover shifts as needed on the unit.
* Oversees medication and lab rooms.
* Communicates needs, issues, concerns, and compliments with the Nurse Manager a minimum of weekly
* Other duties assigned by supervisors.
....Read more...
Type: Permanent Location: Marietta, US-GA
Salary / Rate: Not Specified
Posted: 2024-04-25 08:44:47
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: 55000
Posted: 2024-04-25 08:44:46
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: 55000
Posted: 2024-04-25 08:44:46
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: 55000
Posted: 2024-04-25 08:44:45
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: 55000
Posted: 2024-04-25 08:44:44
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: 55000
Posted: 2024-04-25 08:44:44
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: 55000
Posted: 2024-04-25 08:44:43
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: 55000
Posted: 2024-04-25 08:44:42
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: 55000
Posted: 2024-04-25 08:44:42
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: 55000
Posted: 2024-04-25 08:44:41
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: 55000
Posted: 2024-04-25 08:44:40
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: 55000
Posted: 2024-04-25 08:44:40
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: 55000
Posted: 2024-04-25 08:44:39
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: 55000
Posted: 2024-04-25 08:44:38
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: 55000
Posted: 2024-04-25 08:44:37
-
Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: 55000
Posted: 2024-04-25 08:44:37
-
Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: 55000
Posted: 2024-04-25 08:44:36
-
Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: 55000
Posted: 2024-04-25 08:44:35
-
Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: 55000
Posted: 2024-04-25 08:44:35
-
Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: 55000
Posted: 2024-04-25 08:44:34
-
Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: 55000
Posted: 2024-04-25 08:44:33
-
Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: 55000
Posted: 2024-04-25 08:44:33
-
Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: 55000
Posted: 2024-04-25 08:44:32
-
Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: 55000
Posted: 2024-04-25 08:44:31
