-
*
*Although the role is home-based you will need you to drive and have your own transport as you will be going into communities covering face to face delivery across, Watford, Cheshunt, Stevenage, Borehamwood, Hemel Hempstead and Hatfield.
This role does involve supporting families so experience of working with children/young people is advantageous as you will be delivering on our families programme.
The role will also involve working at least 2-3 evenings a week Monday to Thursday with the latest delivery being until 19:30.
*
*
The Specialist Health & Wellbeing Coach provides individually tailored diet, nutrition, and behaviour change advice to service users / participants (adults and/or children, young people, and families) to manage their weight and make sustainable changes to improve their overall health and wellbeing.
As a Specialist Health & Wellbeing Coach you will provide evidence-based dietary and behaviour change services via one-to-one and group-based service deliver and ensure operational safety of weight management group programmes.
As part of this you will support your caseload to implement experiments, track behaviours, utilise tech enabled support, make best use of resources, support each other, explore / use wider community provision and achieve their outcomes.
To provide medium and high need nutritional and behaviour change services for eligible participants, empowering children, families, and adults to manage their weight and lifestyle-behaviours effectively and support service users / participants in achieving their own self-identified health and wellbeing goals.
Depending on need participants will experience either virtual or face-to-face health coaching group delivery sessions in the community, including but not limited to:
* Supporting the recruitment of individuals to the interventions
* Support our triage and assessment process.
* Agenda setting with clients.
* Lifestyle behaviour change support to move more, achieve a healthy weight/diet.
* Problem solving with adaptability to individual context.
* Motivational interviewing
* Goal setting
* Signposting to other services if required (e.g., stop smoking, reduce alcohol consumption levels)
Delivery group weight management that is underpinned by behaviour change methodology and empowers service users / participants to manage their weight and lifestyle-behaviours effectively achieving their own self-identified health and wellbeing goals, ensuring information, advice and guidance is:
* Engaging
* Age-appropriate
* Informative
* Accurate
* Evidence-based
* Culturally relevant
* Fun
* Resourceful
* Transferable and applicable to attendees every-day life (experimentation)
* Holistic
* Supportive of wider lifestyle related healthy lifestyles and habits
To deliver services in line with quality standards, national guidance and within own competencies.
If a situation is beyond the skillset of the post-holder, then they should identify when further work with...
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Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-07-22 11:13:34
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Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
- Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
- Assist Call Center Operations and other departments as determined by project management to meet business needs
- Regular member of a processing unit within the Outreach department: EEU, Data Entry, and Manual Notices
- Conduct shadowing / training activities with new hires
- Works in assigned special projects
- Maintain Certified Application Counselor CAC active certification
- Conduct Certified Application Counselor (CAC) tasks in select counties
- Maintain updated knowledge of the New York Medicaid Choice Project
- Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
- Perform other duties as assigned by Management
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Ability to speak, read, and write in English and Spanish fluently
- Prior work experience in customer service, data entry and or data processing
- Experience working with MS office applications (Excel, PowerPoint & Word)
Preferred Requirements
- Intermediate to advanced proficiency with MS office applications (Outlook, Excel, PowerPoint & Word)
- 2+ years of experience in customer service or related position
- Experience with New York Medicaid
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, e...
....Read more...
Type: Permanent Location: Bronx, US-NY
Salary / Rate: Not Specified
Posted: 2026-07-22 11:13:33
-
Essential Duties and Responsibilities:
- Oversee the day-to-day functions of the Quality Assurance (QA) department.
- Manage an effective quality assurance program that monitors and resolves issues before they become problems.
- Supervise the development and regular update of policies and procedures.
- Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers.
- Arrange staff training on a regular and ongoing basis.
Ensure project training program meets all corporate requirements.
- Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures.
- Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution.
- Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department.
- Team Leadership and Coaching.
- Performance management.
- Cross-functional collaboration.
- Project management.
- Decision-making.
- Conflict resolution.
- Stakeholder management.
- Change management.
- Quality assurance (QA) and quality control (QC).
- Quality Management Systems (QMS).
- Process improvement.
- Root cause analysis.
- Auditing and compliance.
- Vendor oversight and vendor management.
- Document and content review.
- Production quality control.
- Risk assessment and mitigation.
- Standard Operating Procedures (SOPs).
- Inventory tracking and management.
- Data analysis and reporting.
- Microsoft Excel- proficient.
- Microsoft Office.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Previous supervisory or leadership experience.
- Prior Quality Assurance (QA) experience.
- Experience with Genesys.
Preferred Skills and Qualifications
- Prior vendor oversight experience.
- Experience ensuring compliance with contract requirements.
- Experience developing, monitoring, and reporting on Key Performance Indicators (KPIs).
- Experience generating, analyzing, and interpreting reports.
- Medicaid and CHIP program experience.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not l...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-07-22 11:13:33
-
Essential Duties and Responsibilities:
- Oversee the day-to-day functions of the Quality Assurance (QA) department.
- Manage an effective quality assurance program that monitors and resolves issues before they become problems.
- Supervise the development and regular update of policies and procedures.
- Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers.
- Arrange staff training on a regular and ongoing basis.
Ensure project training program meets all corporate requirements.
- Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures.
- Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution.
- Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department.
- Team Leadership and Coaching.
- Performance management.
- Cross-functional collaboration.
- Project management.
- Decision-making.
- Conflict resolution.
- Stakeholder management.
- Change management.
- Quality assurance (QA) and quality control (QC).
- Quality Management Systems (QMS).
- Process improvement.
- Root cause analysis.
- Auditing and compliance.
- Vendor oversight and vendor management.
- Document and content review.
- Production quality control.
- Risk assessment and mitigation.
- Standard Operating Procedures (SOPs).
- Inventory tracking and management.
- Data analysis and reporting.
- Microsoft Excel- proficient.
- Microsoft Office.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Previous supervisory or leadership experience.
- Prior Quality Assurance (QA) experience.
- Experience with Genesys.
Preferred Skills and Qualifications
- Prior vendor oversight experience.
- Experience ensuring compliance with contract requirements.
- Experience developing, monitoring, and reporting on Key Performance Indicators (KPIs).
- Experience generating, analyzing, and interpreting reports.
- Medicaid and CHIP program experience.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not l...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-07-22 11:13:32
-
Essential Duties and Responsibilities:
- Oversee the day-to-day functions of the Quality Assurance (QA) department.
- Manage an effective quality assurance program that monitors and resolves issues before they become problems.
- Supervise the development and regular update of policies and procedures.
- Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers.
- Arrange staff training on a regular and ongoing basis.
Ensure project training program meets all corporate requirements.
- Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures.
- Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution.
- Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department.
- Team Leadership and Coaching.
- Performance management.
- Cross-functional collaboration.
- Project management.
- Decision-making.
- Conflict resolution.
- Stakeholder management.
- Change management.
- Quality assurance (QA) and quality control (QC).
- Quality Management Systems (QMS).
- Process improvement.
- Root cause analysis.
- Auditing and compliance.
- Vendor oversight and vendor management.
- Document and content review.
- Production quality control.
- Risk assessment and mitigation.
- Standard Operating Procedures (SOPs).
- Inventory tracking and management.
- Data analysis and reporting.
- Microsoft Excel- proficient.
- Microsoft Office.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Previous supervisory or leadership experience.
- Prior Quality Assurance (QA) experience.
- Experience with Genesys.
Preferred Skills and Qualifications
- Prior vendor oversight experience.
- Experience ensuring compliance with contract requirements.
- Experience developing, monitoring, and reporting on Key Performance Indicators (KPIs).
- Experience generating, analyzing, and interpreting reports.
- Medicaid and CHIP program experience.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not l...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-07-22 11:13:29
-
Essential Duties and Responsibilities:
- Oversee the day-to-day functions of the Quality Assurance (QA) department.
- Manage an effective quality assurance program that monitors and resolves issues before they become problems.
- Supervise the development and regular update of policies and procedures.
- Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers.
- Arrange staff training on a regular and ongoing basis.
Ensure project training program meets all corporate requirements.
- Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures.
- Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution.
- Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department.
- Team Leadership and Coaching.
- Performance management.
- Cross-functional collaboration.
- Project management.
- Decision-making.
- Conflict resolution.
- Stakeholder management.
- Change management.
- Quality assurance (QA) and quality control (QC).
- Quality Management Systems (QMS).
- Process improvement.
- Root cause analysis.
- Auditing and compliance.
- Vendor oversight and vendor management.
- Document and content review.
- Production quality control.
- Risk assessment and mitigation.
- Standard Operating Procedures (SOPs).
- Inventory tracking and management.
- Data analysis and reporting.
- Microsoft Excel- proficient.
- Microsoft Office.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Previous supervisory or leadership experience.
- Prior Quality Assurance (QA) experience.
- Experience with Genesys.
Preferred Skills and Qualifications
- Prior vendor oversight experience.
- Experience ensuring compliance with contract requirements.
- Experience developing, monitoring, and reporting on Key Performance Indicators (KPIs).
- Experience generating, analyzing, and interpreting reports.
- Medicaid and CHIP program experience.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not l...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-07-22 11:13:26
-
Essential Duties and Responsibilities:
- Oversee the day-to-day functions of the Quality Assurance (QA) department.
- Manage an effective quality assurance program that monitors and resolves issues before they become problems.
- Supervise the development and regular update of policies and procedures.
- Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers.
- Arrange staff training on a regular and ongoing basis.
Ensure project training program meets all corporate requirements.
- Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures.
- Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution.
- Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department.
- Team Leadership and Coaching.
- Performance management.
- Cross-functional collaboration.
- Project management.
- Decision-making.
- Conflict resolution.
- Stakeholder management.
- Change management.
- Quality assurance (QA) and quality control (QC).
- Quality Management Systems (QMS).
- Process improvement.
- Root cause analysis.
- Auditing and compliance.
- Vendor oversight and vendor management.
- Document and content review.
- Production quality control.
- Risk assessment and mitigation.
- Standard Operating Procedures (SOPs).
- Inventory tracking and management.
- Data analysis and reporting.
- Microsoft Excel- proficient.
- Microsoft Office.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Previous supervisory or leadership experience.
- Prior Quality Assurance (QA) experience.
- Experience with Genesys.
Preferred Skills and Qualifications
- Prior vendor oversight experience.
- Experience ensuring compliance with contract requirements.
- Experience developing, monitoring, and reporting on Key Performance Indicators (KPIs).
- Experience generating, analyzing, and interpreting reports.
- Medicaid and CHIP program experience.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not l...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-07-22 11:13:24
-
Essential Duties and Responsibilities:
- Oversee the day-to-day functions of the Quality Assurance (QA) department.
- Manage an effective quality assurance program that monitors and resolves issues before they become problems.
- Supervise the development and regular update of policies and procedures.
- Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers.
- Arrange staff training on a regular and ongoing basis.
Ensure project training program meets all corporate requirements.
- Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures.
- Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution.
- Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department.
- Team Leadership and Coaching.
- Performance management.
- Cross-functional collaboration.
- Project management.
- Decision-making.
- Conflict resolution.
- Stakeholder management.
- Change management.
- Quality assurance (QA) and quality control (QC).
- Quality Management Systems (QMS).
- Process improvement.
- Root cause analysis.
- Auditing and compliance.
- Vendor oversight and vendor management.
- Document and content review.
- Production quality control.
- Risk assessment and mitigation.
- Standard Operating Procedures (SOPs).
- Inventory tracking and management.
- Data analysis and reporting.
- Microsoft Excel- proficient.
- Microsoft Office.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Previous supervisory or leadership experience.
- Prior Quality Assurance (QA) experience.
- Experience with Genesys.
Preferred Skills and Qualifications
- Prior vendor oversight experience.
- Experience ensuring compliance with contract requirements.
- Experience developing, monitoring, and reporting on Key Performance Indicators (KPIs).
- Experience generating, analyzing, and interpreting reports.
- Medicaid and CHIP program experience.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not l...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-07-22 11:13:23
-
Essential Duties and Responsibilities:
- Oversee the day-to-day functions of the Quality Assurance (QA) department.
- Manage an effective quality assurance program that monitors and resolves issues before they become problems.
- Supervise the development and regular update of policies and procedures.
- Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers.
- Arrange staff training on a regular and ongoing basis.
Ensure project training program meets all corporate requirements.
- Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures.
- Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution.
- Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department.
- Team Leadership and Coaching.
- Performance management.
- Cross-functional collaboration.
- Project management.
- Decision-making.
- Conflict resolution.
- Stakeholder management.
- Change management.
- Quality assurance (QA) and quality control (QC).
- Quality Management Systems (QMS).
- Process improvement.
- Root cause analysis.
- Auditing and compliance.
- Vendor oversight and vendor management.
- Document and content review.
- Production quality control.
- Risk assessment and mitigation.
- Standard Operating Procedures (SOPs).
- Inventory tracking and management.
- Data analysis and reporting.
- Microsoft Excel- proficient.
- Microsoft Office.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Previous supervisory or leadership experience.
- Prior Quality Assurance (QA) experience.
- Experience with Genesys.
Preferred Skills and Qualifications
- Prior vendor oversight experience.
- Experience ensuring compliance with contract requirements.
- Experience developing, monitoring, and reporting on Key Performance Indicators (KPIs).
- Experience generating, analyzing, and interpreting reports.
- Medicaid and CHIP program experience.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not l...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-07-22 11:13:20
-
Essential Duties and Responsibilities:
- Oversee the day-to-day functions of the Quality Assurance (QA) department.
- Manage an effective quality assurance program that monitors and resolves issues before they become problems.
- Supervise the development and regular update of policies and procedures.
- Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers.
- Arrange staff training on a regular and ongoing basis.
Ensure project training program meets all corporate requirements.
- Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures.
- Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution.
- Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department.
- Team Leadership and Coaching.
- Performance management.
- Cross-functional collaboration.
- Project management.
- Decision-making.
- Conflict resolution.
- Stakeholder management.
- Change management.
- Quality assurance (QA) and quality control (QC).
- Quality Management Systems (QMS).
- Process improvement.
- Root cause analysis.
- Auditing and compliance.
- Vendor oversight and vendor management.
- Document and content review.
- Production quality control.
- Risk assessment and mitigation.
- Standard Operating Procedures (SOPs).
- Inventory tracking and management.
- Data analysis and reporting.
- Microsoft Excel- proficient.
- Microsoft Office.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Previous supervisory or leadership experience.
- Prior Quality Assurance (QA) experience.
- Experience with Genesys.
Preferred Skills and Qualifications
- Prior vendor oversight experience.
- Experience ensuring compliance with contract requirements.
- Experience developing, monitoring, and reporting on Key Performance Indicators (KPIs).
- Experience generating, analyzing, and interpreting reports.
- Medicaid and CHIP program experience.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not l...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-07-22 11:13:17
-
Essential Duties and Responsibilities:
- Oversee the day-to-day functions of the Quality Assurance (QA) department.
- Manage an effective quality assurance program that monitors and resolves issues before they become problems.
- Supervise the development and regular update of policies and procedures.
- Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers.
- Arrange staff training on a regular and ongoing basis.
Ensure project training program meets all corporate requirements.
- Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures.
- Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution.
- Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department.
- Team Leadership and Coaching.
- Performance management.
- Cross-functional collaboration.
- Project management.
- Decision-making.
- Conflict resolution.
- Stakeholder management.
- Change management.
- Quality assurance (QA) and quality control (QC).
- Quality Management Systems (QMS).
- Process improvement.
- Root cause analysis.
- Auditing and compliance.
- Vendor oversight and vendor management.
- Document and content review.
- Production quality control.
- Risk assessment and mitigation.
- Standard Operating Procedures (SOPs).
- Inventory tracking and management.
- Data analysis and reporting.
- Microsoft Excel- proficient.
- Microsoft Office.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Previous supervisory or leadership experience.
- Prior Quality Assurance (QA) experience.
- Experience with Genesys.
Preferred Skills and Qualifications
- Prior vendor oversight experience.
- Experience ensuring compliance with contract requirements.
- Experience developing, monitoring, and reporting on Key Performance Indicators (KPIs).
- Experience generating, analyzing, and interpreting reports.
- Medicaid and CHIP program experience.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not l...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-07-22 11:13:15
-
Essential Duties and Responsibilities:
- Oversee the day-to-day functions of the Quality Assurance (QA) department.
- Manage an effective quality assurance program that monitors and resolves issues before they become problems.
- Supervise the development and regular update of policies and procedures.
- Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers.
- Arrange staff training on a regular and ongoing basis.
Ensure project training program meets all corporate requirements.
- Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures.
- Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution.
- Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department.
- Team Leadership and Coaching.
- Performance management.
- Cross-functional collaboration.
- Project management.
- Decision-making.
- Conflict resolution.
- Stakeholder management.
- Change management.
- Quality assurance (QA) and quality control (QC).
- Quality Management Systems (QMS).
- Process improvement.
- Root cause analysis.
- Auditing and compliance.
- Vendor oversight and vendor management.
- Document and content review.
- Production quality control.
- Risk assessment and mitigation.
- Standard Operating Procedures (SOPs).
- Inventory tracking and management.
- Data analysis and reporting.
- Microsoft Excel- proficient.
- Microsoft Office.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Previous supervisory or leadership experience.
- Prior Quality Assurance (QA) experience.
- Experience with Genesys.
Preferred Skills and Qualifications
- Prior vendor oversight experience.
- Experience ensuring compliance with contract requirements.
- Experience developing, monitoring, and reporting on Key Performance Indicators (KPIs).
- Experience generating, analyzing, and interpreting reports.
- Medicaid and CHIP program experience.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not l...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-07-22 11:13:09
-
Essential Duties and Responsibilities:
- Oversee the day-to-day functions of the Quality Assurance (QA) department.
- Manage an effective quality assurance program that monitors and resolves issues before they become problems.
- Supervise the development and regular update of policies and procedures.
- Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers.
- Arrange staff training on a regular and ongoing basis.
Ensure project training program meets all corporate requirements.
- Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures.
- Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution.
- Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department.
- Team Leadership and Coaching.
- Performance management.
- Cross-functional collaboration.
- Project management.
- Decision-making.
- Conflict resolution.
- Stakeholder management.
- Change management.
- Quality assurance (QA) and quality control (QC).
- Quality Management Systems (QMS).
- Process improvement.
- Root cause analysis.
- Auditing and compliance.
- Vendor oversight and vendor management.
- Document and content review.
- Production quality control.
- Risk assessment and mitigation.
- Standard Operating Procedures (SOPs).
- Inventory tracking and management.
- Data analysis and reporting.
- Microsoft Excel- proficient.
- Microsoft Office.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Previous supervisory or leadership experience.
- Prior Quality Assurance (QA) experience.
- Experience with Genesys.
Preferred Skills and Qualifications
- Prior vendor oversight experience.
- Experience ensuring compliance with contract requirements.
- Experience developing, monitoring, and reporting on Key Performance Indicators (KPIs).
- Experience generating, analyzing, and interpreting reports.
- Medicaid and CHIP program experience.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not l...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-07-22 11:13:03
-
Essential Duties and Responsibilities:
- Oversee the day-to-day functions of the Quality Assurance (QA) department.
- Manage an effective quality assurance program that monitors and resolves issues before they become problems.
- Supervise the development and regular update of policies and procedures.
- Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers.
- Arrange staff training on a regular and ongoing basis.
Ensure project training program meets all corporate requirements.
- Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures.
- Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution.
- Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department.
- Team Leadership and Coaching.
- Performance management.
- Cross-functional collaboration.
- Project management.
- Decision-making.
- Conflict resolution.
- Stakeholder management.
- Change management.
- Quality assurance (QA) and quality control (QC).
- Quality Management Systems (QMS).
- Process improvement.
- Root cause analysis.
- Auditing and compliance.
- Vendor oversight and vendor management.
- Document and content review.
- Production quality control.
- Risk assessment and mitigation.
- Standard Operating Procedures (SOPs).
- Inventory tracking and management.
- Data analysis and reporting.
- Microsoft Excel- proficient.
- Microsoft Office.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Previous supervisory or leadership experience.
- Prior Quality Assurance (QA) experience.
- Experience with Genesys.
Preferred Skills and Qualifications
- Prior vendor oversight experience.
- Experience ensuring compliance with contract requirements.
- Experience developing, monitoring, and reporting on Key Performance Indicators (KPIs).
- Experience generating, analyzing, and interpreting reports.
- Medicaid and CHIP program experience.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not l...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-07-22 11:13:00
-
Essential Duties and Responsibilities:
- Oversee the day-to-day functions of the Quality Assurance (QA) department.
- Manage an effective quality assurance program that monitors and resolves issues before they become problems.
- Supervise the development and regular update of policies and procedures.
- Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers.
- Arrange staff training on a regular and ongoing basis.
Ensure project training program meets all corporate requirements.
- Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures.
- Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution.
- Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department.
- Team Leadership and Coaching.
- Performance management.
- Cross-functional collaboration.
- Project management.
- Decision-making.
- Conflict resolution.
- Stakeholder management.
- Change management.
- Quality assurance (QA) and quality control (QC).
- Quality Management Systems (QMS).
- Process improvement.
- Root cause analysis.
- Auditing and compliance.
- Vendor oversight and vendor management.
- Document and content review.
- Production quality control.
- Risk assessment and mitigation.
- Standard Operating Procedures (SOPs).
- Inventory tracking and management.
- Data analysis and reporting.
- Microsoft Excel- proficient.
- Microsoft Office.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Previous supervisory or leadership experience.
- Prior Quality Assurance (QA) experience.
- Experience with Genesys.
Preferred Skills and Qualifications
- Prior vendor oversight experience.
- Experience ensuring compliance with contract requirements.
- Experience developing, monitoring, and reporting on Key Performance Indicators (KPIs).
- Experience generating, analyzing, and interpreting reports.
- Medicaid and CHIP program experience.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not l...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-07-22 11:12:57
-
Essential Duties and Responsibilities:
- Oversee the day-to-day functions of the Quality Assurance (QA) department.
- Manage an effective quality assurance program that monitors and resolves issues before they become problems.
- Supervise the development and regular update of policies and procedures.
- Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers.
- Arrange staff training on a regular and ongoing basis.
Ensure project training program meets all corporate requirements.
- Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures.
- Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution.
- Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department.
- Team Leadership and Coaching.
- Performance management.
- Cross-functional collaboration.
- Project management.
- Decision-making.
- Conflict resolution.
- Stakeholder management.
- Change management.
- Quality assurance (QA) and quality control (QC).
- Quality Management Systems (QMS).
- Process improvement.
- Root cause analysis.
- Auditing and compliance.
- Vendor oversight and vendor management.
- Document and content review.
- Production quality control.
- Risk assessment and mitigation.
- Standard Operating Procedures (SOPs).
- Inventory tracking and management.
- Data analysis and reporting.
- Microsoft Excel- proficient.
- Microsoft Office.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Previous supervisory or leadership experience.
- Prior Quality Assurance (QA) experience.
- Experience with Genesys.
Preferred Skills and Qualifications
- Prior vendor oversight experience.
- Experience ensuring compliance with contract requirements.
- Experience developing, monitoring, and reporting on Key Performance Indicators (KPIs).
- Experience generating, analyzing, and interpreting reports.
- Medicaid and CHIP program experience.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not l...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-07-22 11:12:55
-
Essential Duties and Responsibilities:
- Oversee the day-to-day functions of the Quality Assurance (QA) department.
- Manage an effective quality assurance program that monitors and resolves issues before they become problems.
- Supervise the development and regular update of policies and procedures.
- Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers.
- Arrange staff training on a regular and ongoing basis.
Ensure project training program meets all corporate requirements.
- Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures.
- Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution.
- Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department.
- Team Leadership and Coaching.
- Performance management.
- Cross-functional collaboration.
- Project management.
- Decision-making.
- Conflict resolution.
- Stakeholder management.
- Change management.
- Quality assurance (QA) and quality control (QC).
- Quality Management Systems (QMS).
- Process improvement.
- Root cause analysis.
- Auditing and compliance.
- Vendor oversight and vendor management.
- Document and content review.
- Production quality control.
- Risk assessment and mitigation.
- Standard Operating Procedures (SOPs).
- Inventory tracking and management.
- Data analysis and reporting.
- Microsoft Excel- proficient.
- Microsoft Office.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Previous supervisory or leadership experience.
- Prior Quality Assurance (QA) experience.
- Experience with Genesys.
Preferred Skills and Qualifications
- Prior vendor oversight experience.
- Experience ensuring compliance with contract requirements.
- Experience developing, monitoring, and reporting on Key Performance Indicators (KPIs).
- Experience generating, analyzing, and interpreting reports.
- Medicaid and CHIP program experience.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not l...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-07-22 11:12:52
-
Essential Duties and Responsibilities:
- Oversee the day-to-day functions of the Quality Assurance (QA) department.
- Manage an effective quality assurance program that monitors and resolves issues before they become problems.
- Supervise the development and regular update of policies and procedures.
- Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers.
- Arrange staff training on a regular and ongoing basis.
Ensure project training program meets all corporate requirements.
- Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures.
- Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution.
- Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department.
- Team Leadership and Coaching.
- Performance management.
- Cross-functional collaboration.
- Project management.
- Decision-making.
- Conflict resolution.
- Stakeholder management.
- Change management.
- Quality assurance (QA) and quality control (QC).
- Quality Management Systems (QMS).
- Process improvement.
- Root cause analysis.
- Auditing and compliance.
- Vendor oversight and vendor management.
- Document and content review.
- Production quality control.
- Risk assessment and mitigation.
- Standard Operating Procedures (SOPs).
- Inventory tracking and management.
- Data analysis and reporting.
- Microsoft Excel- proficient.
- Microsoft Office.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Previous supervisory or leadership experience.
- Prior Quality Assurance (QA) experience.
- Experience with Genesys.
Preferred Skills and Qualifications
- Prior vendor oversight experience.
- Experience ensuring compliance with contract requirements.
- Experience developing, monitoring, and reporting on Key Performance Indicators (KPIs).
- Experience generating, analyzing, and interpreting reports.
- Medicaid and CHIP program experience.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not l...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-07-22 11:12:49
-
Essential Duties and Responsibilities:
- Oversee the day-to-day functions of the Quality Assurance (QA) department.
- Manage an effective quality assurance program that monitors and resolves issues before they become problems.
- Supervise the development and regular update of policies and procedures.
- Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers.
- Arrange staff training on a regular and ongoing basis.
Ensure project training program meets all corporate requirements.
- Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures.
- Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution.
- Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department.
- Team Leadership and Coaching.
- Performance management.
- Cross-functional collaboration.
- Project management.
- Decision-making.
- Conflict resolution.
- Stakeholder management.
- Change management.
- Quality assurance (QA) and quality control (QC).
- Quality Management Systems (QMS).
- Process improvement.
- Root cause analysis.
- Auditing and compliance.
- Vendor oversight and vendor management.
- Document and content review.
- Production quality control.
- Risk assessment and mitigation.
- Standard Operating Procedures (SOPs).
- Inventory tracking and management.
- Data analysis and reporting.
- Microsoft Excel- proficient.
- Microsoft Office.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Previous supervisory or leadership experience.
- Prior Quality Assurance (QA) experience.
- Experience with Genesys.
Preferred Skills and Qualifications
- Prior vendor oversight experience.
- Experience ensuring compliance with contract requirements.
- Experience developing, monitoring, and reporting on Key Performance Indicators (KPIs).
- Experience generating, analyzing, and interpreting reports.
- Medicaid and CHIP program experience.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not l...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2026-07-22 11:12:49
-
Essential Duties and Responsibilities:
- Oversee the day-to-day functions of the Quality Assurance (QA) department.
- Manage an effective quality assurance program that monitors and resolves issues before they become problems.
- Supervise the development and regular update of policies and procedures.
- Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers.
- Arrange staff training on a regular and ongoing basis.
Ensure project training program meets all corporate requirements.
- Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures.
- Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution.
- Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department.
- Team Leadership and Coaching.
- Performance management.
- Cross-functional collaboration.
- Project management.
- Decision-making.
- Conflict resolution.
- Stakeholder management.
- Change management.
- Quality assurance (QA) and quality control (QC).
- Quality Management Systems (QMS).
- Process improvement.
- Root cause analysis.
- Auditing and compliance.
- Vendor oversight and vendor management.
- Document and content review.
- Production quality control.
- Risk assessment and mitigation.
- Standard Operating Procedures (SOPs).
- Inventory tracking and management.
- Data analysis and reporting.
- Microsoft Excel- proficient.
- Microsoft Office.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Previous supervisory or leadership experience.
- Prior Quality Assurance (QA) experience.
- Experience with Genesys.
Preferred Skills and Qualifications
- Prior vendor oversight experience.
- Experience ensuring compliance with contract requirements.
- Experience developing, monitoring, and reporting on Key Performance Indicators (KPIs).
- Experience generating, analyzing, and interpreting reports.
- Medicaid and CHIP program experience.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not l...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-07-22 11:12:48
-
Essential Duties and Responsibilities:
- Oversee the day-to-day functions of the Quality Assurance (QA) department.
- Manage an effective quality assurance program that monitors and resolves issues before they become problems.
- Supervise the development and regular update of policies and procedures.
- Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers.
- Arrange staff training on a regular and ongoing basis.
Ensure project training program meets all corporate requirements.
- Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures.
- Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution.
- Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department.
- Team Leadership and Coaching.
- Performance management.
- Cross-functional collaboration.
- Project management.
- Decision-making.
- Conflict resolution.
- Stakeholder management.
- Change management.
- Quality assurance (QA) and quality control (QC).
- Quality Management Systems (QMS).
- Process improvement.
- Root cause analysis.
- Auditing and compliance.
- Vendor oversight and vendor management.
- Document and content review.
- Production quality control.
- Risk assessment and mitigation.
- Standard Operating Procedures (SOPs).
- Inventory tracking and management.
- Data analysis and reporting.
- Microsoft Excel- proficient.
- Microsoft Office.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Previous supervisory or leadership experience.
- Prior Quality Assurance (QA) experience.
- Experience with Genesys.
Preferred Skills and Qualifications
- Prior vendor oversight experience.
- Experience ensuring compliance with contract requirements.
- Experience developing, monitoring, and reporting on Key Performance Indicators (KPIs).
- Experience generating, analyzing, and interpreting reports.
- Medicaid and CHIP program experience.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not l...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-07-22 11:12:47
-
Essential Duties and Responsibilities:
- Oversee the day-to-day functions of the Quality Assurance (QA) department.
- Manage an effective quality assurance program that monitors and resolves issues before they become problems.
- Supervise the development and regular update of policies and procedures.
- Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers.
- Arrange staff training on a regular and ongoing basis.
Ensure project training program meets all corporate requirements.
- Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures.
- Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution.
- Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department.
- Team Leadership and Coaching.
- Performance management.
- Cross-functional collaboration.
- Project management.
- Decision-making.
- Conflict resolution.
- Stakeholder management.
- Change management.
- Quality assurance (QA) and quality control (QC).
- Quality Management Systems (QMS).
- Process improvement.
- Root cause analysis.
- Auditing and compliance.
- Vendor oversight and vendor management.
- Document and content review.
- Production quality control.
- Risk assessment and mitigation.
- Standard Operating Procedures (SOPs).
- Inventory tracking and management.
- Data analysis and reporting.
- Microsoft Excel- proficient.
- Microsoft Office.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Previous supervisory or leadership experience.
- Prior Quality Assurance (QA) experience.
- Experience with Genesys.
Preferred Skills and Qualifications
- Prior vendor oversight experience.
- Experience ensuring compliance with contract requirements.
- Experience developing, monitoring, and reporting on Key Performance Indicators (KPIs).
- Experience generating, analyzing, and interpreting reports.
- Medicaid and CHIP program experience.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not l...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-07-22 11:12:47
-
Essential Duties and Responsibilities:
- Oversee the day-to-day functions of the Quality Assurance (QA) department.
- Manage an effective quality assurance program that monitors and resolves issues before they become problems.
- Supervise the development and regular update of policies and procedures.
- Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers.
- Arrange staff training on a regular and ongoing basis.
Ensure project training program meets all corporate requirements.
- Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures.
- Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution.
- Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department.
- Team Leadership and Coaching.
- Performance management.
- Cross-functional collaboration.
- Project management.
- Decision-making.
- Conflict resolution.
- Stakeholder management.
- Change management.
- Quality assurance (QA) and quality control (QC).
- Quality Management Systems (QMS).
- Process improvement.
- Root cause analysis.
- Auditing and compliance.
- Vendor oversight and vendor management.
- Document and content review.
- Production quality control.
- Risk assessment and mitigation.
- Standard Operating Procedures (SOPs).
- Inventory tracking and management.
- Data analysis and reporting.
- Microsoft Excel- proficient.
- Microsoft Office.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Previous supervisory or leadership experience.
- Prior Quality Assurance (QA) experience.
- Experience with Genesys.
Preferred Skills and Qualifications
- Prior vendor oversight experience.
- Experience ensuring compliance with contract requirements.
- Experience developing, monitoring, and reporting on Key Performance Indicators (KPIs).
- Experience generating, analyzing, and interpreting reports.
- Medicaid and CHIP program experience.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not l...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2026-07-22 11:12:43
-
Essential Duties and Responsibilities:
- Oversee the day-to-day functions of the Quality Assurance (QA) department.
- Manage an effective quality assurance program that monitors and resolves issues before they become problems.
- Supervise the development and regular update of policies and procedures.
- Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers.
- Arrange staff training on a regular and ongoing basis.
Ensure project training program meets all corporate requirements.
- Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures.
- Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution.
- Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department.
- Team Leadership and Coaching.
- Performance management.
- Cross-functional collaboration.
- Project management.
- Decision-making.
- Conflict resolution.
- Stakeholder management.
- Change management.
- Quality assurance (QA) and quality control (QC).
- Quality Management Systems (QMS).
- Process improvement.
- Root cause analysis.
- Auditing and compliance.
- Vendor oversight and vendor management.
- Document and content review.
- Production quality control.
- Risk assessment and mitigation.
- Standard Operating Procedures (SOPs).
- Inventory tracking and management.
- Data analysis and reporting.
- Microsoft Excel- proficient.
- Microsoft Office.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Previous supervisory or leadership experience.
- Prior Quality Assurance (QA) experience.
- Experience with Genesys.
Preferred Skills and Qualifications
- Prior vendor oversight experience.
- Experience ensuring compliance with contract requirements.
- Experience developing, monitoring, and reporting on Key Performance Indicators (KPIs).
- Experience generating, analyzing, and interpreting reports.
- Medicaid and CHIP program experience.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not l...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2026-07-22 11:12:40
-
Essential Duties and Responsibilities:
- Oversee the day-to-day functions of the Quality Assurance (QA) department.
- Manage an effective quality assurance program that monitors and resolves issues before they become problems.
- Supervise the development and regular update of policies and procedures.
- Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers.
- Arrange staff training on a regular and ongoing basis.
Ensure project training program meets all corporate requirements.
- Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures.
- Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution.
- Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department.
- Team Leadership and Coaching.
- Performance management.
- Cross-functional collaboration.
- Project management.
- Decision-making.
- Conflict resolution.
- Stakeholder management.
- Change management.
- Quality assurance (QA) and quality control (QC).
- Quality Management Systems (QMS).
- Process improvement.
- Root cause analysis.
- Auditing and compliance.
- Vendor oversight and vendor management.
- Document and content review.
- Production quality control.
- Risk assessment and mitigation.
- Standard Operating Procedures (SOPs).
- Inventory tracking and management.
- Data analysis and reporting.
- Microsoft Excel- proficient.
- Microsoft Office.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Previous supervisory or leadership experience.
- Prior Quality Assurance (QA) experience.
- Experience with Genesys.
Preferred Skills and Qualifications
- Prior vendor oversight experience.
- Experience ensuring compliance with contract requirements.
- Experience developing, monitoring, and reporting on Key Performance Indicators (KPIs).
- Experience generating, analyzing, and interpreting reports.
- Medicaid and CHIP program experience.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not l...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2026-07-22 11:12:38
