-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:49
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:48
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Newport, US-RI
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:48
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Philadelphia, US-PA
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:47
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Cleveland, US-OH
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:46
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Eugene, US-OR
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:46
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Tulsa, US-OK
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:45
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Portland, US-OR
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:45
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Oklahoma City, US-OK
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:44
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Minot, US-ND
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:43
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Wilmington, US-NC
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:43
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:42
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Cincinnati, US-OH
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:41
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Fargo, US-ND
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:41
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Charlotte, US-NC
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:40
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Albany, US-NY
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:39
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Buffalo, US-NY
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:39
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Albuquerque, US-NM
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:38
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Las Cruces, US-NM
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:38
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Rochester, US-NY
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:37
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: North Platte, US-NE
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:36
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Cherry Hill, US-NJ
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:36
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Reno, US-NV
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:35
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Manchester, US-NH
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:34
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Newark, US-NJ
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:34
