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Under the day to day direction of the on-duty nurse practitioner/physician assistant, the general purpose of the patient care technician (PCT) position is to maximize patient flow through the clinic while providing a stellar patient experience.
Responsible for performing all the appropriate administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Minimum
- High School Diploma or GED
- Basic computer skills
- Excellent administrative, communication, and organizational skill with high attention to detail
- Basic math skills (i.e., counting, addition, and subtraction)
- Ability to work cooperatively in a fast-paced, team-based environment
- Excellent customer service, organizational, and task-management skills
Desired
- Any previous experience in retail, customer service, or healthcare
- Knowledge of infection control practices- Assist in maintaining a safe, quality-based, survey-ready healthcare environment as required to maintain Joint Commission Accreditation
- Greet any customers or potential patients while in the front area or near the clinic
- Clean and organize the clinic space daily, including, but not limited to, taking out trash, logging and putting away supply orders, cleaning the floor under counters and around furniture, cleaning examination rooms after patient visits, and equipment disinfection
- Answer questions, following HIPAA guidelines while in the front area.
Consult with the provider for questions related to scope of services (i.e., what is in scope or out of scope)
- Utilize the Patient Queue, Appointment Tool, and Patient Kiosk systems to effectively manage waiting room flow
- Complete the registration process, placing the patient under the respective scheduler book for the provider on duty
- Verify the patient or responsible party's identity using a government-issued source
- Determine method of payment, describing the options of payment available, including prompt pay, voucher system, or filing with one of our accepted insurance plans; collect payments and log in the EHR
- Collect the patient or responsible party's insurance information, if applicable; collect payments and log in the EHR
- Scanning all appropriate documents or alert the provider if they need to complete the scanning
- Escort the patient to the exam room and determine the patient's chief complaint
- Obtain vital signs and patient history and enter the data in the EHR in designated clinics with completed competencies
- Continue to process the patients in the waiting following appropriate clinic flow
- Provide waiting patients/potential patients guidance on registration, wait time, services that may be rendered, and payment methods
- Answer phones, responds to questions, and return patient/provider calls; complete daily patient call backs per policy
- Participate in and prepare for off-site events as...
....Read more...
Type: Permanent Location: Pickerington, US-OH
Salary / Rate: 16.95
Posted: 2025-12-06 07:45:38
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Create an outstanding customer experience through exceptional service.
Establish and maintain a safe, clean environment that encourages our customers to return.
Achieve sales and profit goals established for the department and control all established quality assurance standards.
Monitor all functions, duties and activities related to the Deli department.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.
As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Kroger family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! MINIMUM
* Excellent oral/written communication skills
* Knowledge of basic math (counting, addition, subtraction)
* Ability to handle stressful situations
* Current food handlers permit once employed
DESIRED
* High School Diploma or GED
* Any management experience
* Any deli/retail experience
* Second language (speaking, reading and/or writing)
* ...
....Read more...
Type: Permanent Location: Southaven, US-MS
Salary / Rate: Not Specified
Posted: 2025-12-06 07:45:37
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Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards.
Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.
As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Kroger family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
- Ability to handle stressful situations
- Knowledge of basic math (counting, addition, and subtraction)
- Effective communication skills
Desired
- Any retail experience
- Second language (speaking, reading and/or writing)- Promote trust and respect among associates
- Create an environment that enables customers to feel welcome...
....Read more...
Type: Permanent Location: Daleville, US-VA
Salary / Rate: Not Specified
Posted: 2025-12-06 07:45:36
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Position Summary:
Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards.
Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.
As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Kroger family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page !
* Retail experience
* Second language (speaking, reading and/or writing)
* Ability to handle stressful situations
* Effective communication skills
* Knowledge of basic math (counting, addition, and subtraction)
* Promote trust and respect among associates.
* Create an environment ...
....Read more...
Type: Permanent Location: Suffolk, US-VA
Salary / Rate: Not Specified
Posted: 2025-12-06 07:45:34
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Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards.
Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Hutchinson, Kansas, Dillons merged with The Kroger Company in 1983.
Today, we're proudly serving Dillons customers in over 60 stores throughout Kansas.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Dillons family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
- Ability to handle stressful situations
- Knowledge of basic math (counting, addition, and subtraction)
- Effective communication skills
Desired
- Any retail experience
- Second language (speaking, reading and/or writing)- Promote trust and respect among associates
- Create an environment that enables customers to feel welcome, important ...
....Read more...
Type: Permanent Location: Newton, US-KS
Salary / Rate: Not Specified
Posted: 2025-12-06 07:45:33
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Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards.
Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.Based in Hutchinson, Kansas, Dillons merged with The Kroger Company in 1983.
Today, we're proudly serving Dillons customers in over 60 stores throughout Kansas.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Dillons family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum Position Qualifications:
* Customer Service skills
* Effective communication skills
* Knowledge of basic math (counting, addition, and subtraction)
Desired Previous Job Experience:
* Customer Service skills
* Retail experience
Essential Job Functions:
• Grocery Clerk helps customers discover new it...
....Read more...
Type: Permanent Location: Lawrence, US-KS
Salary / Rate: Not Specified
Posted: 2025-12-06 07:45:32
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Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards.
Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998.
Today, we're proudly serving Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho and Alaska.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Fred Meyer family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum Position Qualifications:
* Ability to handle stressful situations
* Effective communication skills
* Knowledge of basic math (counting, addition, and subtraction)
* Current food handlers permit once employed
Desired Previous Job Experience
* Comparable Retail experience
*...
....Read more...
Type: Permanent Location: Monroe, US-WA
Salary / Rate: 21.03
Posted: 2025-12-06 07:45:32
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Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
Provide a positive customer service experience that makes customers want to return to on-line shopping.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.Based in Hutchinson, Kansas, Dillons merged with The Kroger Company in 1983.
Today, we're proudly serving Dillons customers in over 60 stores throughout Kansas.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Dillons family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum Position Qualifications:
* Ability to work without supervision
* Ability to read shelf tags
* Basic math skills (i.e., counting, addition, and subtraction)
* Excellent oral/written communication skills
Desired Previous Experience:
* Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experie...
....Read more...
Type: Permanent Location: Lawrence, US-KS
Salary / Rate: Not Specified
Posted: 2025-12-06 07:45:30
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Provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing.
Provide direct patient intervention by providing health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Colorado, King Soopers merged with The Kroger Company in 1983.
Today, we're proudly serving King Soopers customers in over 115 stores throughout Colorado and Wyoming.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our King Soopers family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! MINIMUM
* High School Diploma or GED
* Must be 18 years old
* Ability to handle highly confidential information
* Meets minimum state requirements to perform the functions related to the position
DESIRED
* Any ...
....Read more...
Type: Permanent Location: Aurora, US-CO
Salary / Rate: 21.3
Posted: 2025-12-06 07:45:30
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2025-12-06 07:45:28
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2025-12-06 07:45:28
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2025-12-06 07:45:27
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2025-12-06 07:45:26
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2025-12-06 07:45:25
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2025-12-06 07:45:24
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2025-12-06 07:45:24
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2025-12-06 07:45:23
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2025-12-06 07:45:22
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2025-12-06 07:45:22
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2025-12-06 07:45:21
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2025-12-06 07:45:20
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2025-12-06 07:45:20
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2025-12-06 07:45:19
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2025-12-06 07:45:18
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2025-12-06 07:45:17
