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Description & Requirements
Maximus is currently recruiting for a Workforce Manager to support our CDC-Centers for Disease Control program.
This role oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
*You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
*This is a limited service (temporary) position.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators established internally or by the clients.
- Develop solutions to issues or complex problems.
- Develop performance goals and objectives for staff, and monitor achievement of those goals.
- Perform other duties as may be assigned.
Forecasting & Planning
- Develop accurate short-term and long-term call volume forecasts using historical data, trends, and predictive analytics.
- Create staffing models and schedules to meet service level agreements (SLAs) while controlling labor costs.
Real-Time Management
- Monitor intraday performance and adjust staffing plans to respond to unexpected volume changes.
- Implement contingency plans to maintain service levels during peak periods or unforeseen events.
Technology & Analytics
- Utilize workforce management (WFM) tools and reporting dashboards to track KPIs such as occupancy, adherence, and shrinkage.
- Analyze performance data to identify trends, gaps, and opportunities for improvement.
Team Leadership
- Manage and mentor a team of workforce analysts and schedulers.
- Foster a culture of continuous improvement and collaboration across operations and support teams.
Process Optimization
- Partner with operations, training, and quality teams to align workforce strategies with business objective...
....Read more...
Type: Permanent Location: Grand Rapids, US-MI
Salary / Rate: Not Specified
Posted: 2026-01-16 08:14:52
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Description & Requirements
Maximus is currently recruiting for a Workforce Manager to support our CDC-Centers for Disease Control program.
This role oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
*You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
*This is a limited service (temporary) position.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators established internally or by the clients.
- Develop solutions to issues or complex problems.
- Develop performance goals and objectives for staff, and monitor achievement of those goals.
- Perform other duties as may be assigned.
Forecasting & Planning
- Develop accurate short-term and long-term call volume forecasts using historical data, trends, and predictive analytics.
- Create staffing models and schedules to meet service level agreements (SLAs) while controlling labor costs.
Real-Time Management
- Monitor intraday performance and adjust staffing plans to respond to unexpected volume changes.
- Implement contingency plans to maintain service levels during peak periods or unforeseen events.
Technology & Analytics
- Utilize workforce management (WFM) tools and reporting dashboards to track KPIs such as occupancy, adherence, and shrinkage.
- Analyze performance data to identify trends, gaps, and opportunities for improvement.
Team Leadership
- Manage and mentor a team of workforce analysts and schedulers.
- Foster a culture of continuous improvement and collaboration across operations and support teams.
Process Optimization
- Partner with operations, training, and quality teams to align workforce strategies with business objective...
....Read more...
Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: Not Specified
Posted: 2026-01-16 08:14:50
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Description & Requirements
Maximus is currently recruiting for a Workforce Manager to support our CDC-Centers for Disease Control program.
This role oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
*You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
*This is a limited service (temporary) position.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators established internally or by the clients.
- Develop solutions to issues or complex problems.
- Develop performance goals and objectives for staff, and monitor achievement of those goals.
- Perform other duties as may be assigned.
Forecasting & Planning
- Develop accurate short-term and long-term call volume forecasts using historical data, trends, and predictive analytics.
- Create staffing models and schedules to meet service level agreements (SLAs) while controlling labor costs.
Real-Time Management
- Monitor intraday performance and adjust staffing plans to respond to unexpected volume changes.
- Implement contingency plans to maintain service levels during peak periods or unforeseen events.
Technology & Analytics
- Utilize workforce management (WFM) tools and reporting dashboards to track KPIs such as occupancy, adherence, and shrinkage.
- Analyze performance data to identify trends, gaps, and opportunities for improvement.
Team Leadership
- Manage and mentor a team of workforce analysts and schedulers.
- Foster a culture of continuous improvement and collaboration across operations and support teams.
Process Optimization
- Partner with operations, training, and quality teams to align workforce strategies with business objective...
....Read more...
Type: Permanent Location: Marquette, US-MI
Salary / Rate: Not Specified
Posted: 2026-01-16 08:14:49
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Description & Requirements
Maximus is currently recruiting for a Workforce Manager to support our CDC-Centers for Disease Control program.
This role oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
*You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
*This is a limited service (temporary) position.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators established internally or by the clients.
- Develop solutions to issues or complex problems.
- Develop performance goals and objectives for staff, and monitor achievement of those goals.
- Perform other duties as may be assigned.
Forecasting & Planning
- Develop accurate short-term and long-term call volume forecasts using historical data, trends, and predictive analytics.
- Create staffing models and schedules to meet service level agreements (SLAs) while controlling labor costs.
Real-Time Management
- Monitor intraday performance and adjust staffing plans to respond to unexpected volume changes.
- Implement contingency plans to maintain service levels during peak periods or unforeseen events.
Technology & Analytics
- Utilize workforce management (WFM) tools and reporting dashboards to track KPIs such as occupancy, adherence, and shrinkage.
- Analyze performance data to identify trends, gaps, and opportunities for improvement.
Team Leadership
- Manage and mentor a team of workforce analysts and schedulers.
- Foster a culture of continuous improvement and collaboration across operations and support teams.
Process Optimization
- Partner with operations, training, and quality teams to align workforce strategies with business objective...
....Read more...
Type: Permanent Location: Duluth, US-MN
Salary / Rate: Not Specified
Posted: 2026-01-16 08:14:48
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Description & Requirements
Maximus is currently recruiting for a Workforce Manager to support our CDC-Centers for Disease Control program.
This role oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
*You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
*This is a limited service (temporary) position.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators established internally or by the clients.
- Develop solutions to issues or complex problems.
- Develop performance goals and objectives for staff, and monitor achievement of those goals.
- Perform other duties as may be assigned.
Forecasting & Planning
- Develop accurate short-term and long-term call volume forecasts using historical data, trends, and predictive analytics.
- Create staffing models and schedules to meet service level agreements (SLAs) while controlling labor costs.
Real-Time Management
- Monitor intraday performance and adjust staffing plans to respond to unexpected volume changes.
- Implement contingency plans to maintain service levels during peak periods or unforeseen events.
Technology & Analytics
- Utilize workforce management (WFM) tools and reporting dashboards to track KPIs such as occupancy, adherence, and shrinkage.
- Analyze performance data to identify trends, gaps, and opportunities for improvement.
Team Leadership
- Manage and mentor a team of workforce analysts and schedulers.
- Foster a culture of continuous improvement and collaboration across operations and support teams.
Process Optimization
- Partner with operations, training, and quality teams to align workforce strategies with business objective...
....Read more...
Type: Permanent Location: Detroit, US-MI
Salary / Rate: Not Specified
Posted: 2026-01-16 08:14:46
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Description & Requirements
Maximus is currently recruiting for a Workforce Manager to support our CDC-Centers for Disease Control program.
This role oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
*You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
*This is a limited service (temporary) position.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators established internally or by the clients.
- Develop solutions to issues or complex problems.
- Develop performance goals and objectives for staff, and monitor achievement of those goals.
- Perform other duties as may be assigned.
Forecasting & Planning
- Develop accurate short-term and long-term call volume forecasts using historical data, trends, and predictive analytics.
- Create staffing models and schedules to meet service level agreements (SLAs) while controlling labor costs.
Real-Time Management
- Monitor intraday performance and adjust staffing plans to respond to unexpected volume changes.
- Implement contingency plans to maintain service levels during peak periods or unforeseen events.
Technology & Analytics
- Utilize workforce management (WFM) tools and reporting dashboards to track KPIs such as occupancy, adherence, and shrinkage.
- Analyze performance data to identify trends, gaps, and opportunities for improvement.
Team Leadership
- Manage and mentor a team of workforce analysts and schedulers.
- Foster a culture of continuous improvement and collaboration across operations and support teams.
Process Optimization
- Partner with operations, training, and quality teams to align workforce strategies with business objective...
....Read more...
Type: Permanent Location: Springfield, US-MA
Salary / Rate: Not Specified
Posted: 2026-01-16 08:14:45
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Description & Requirements
Maximus is currently recruiting for a Workforce Manager to support our CDC-Centers for Disease Control program.
This role oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
*You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
*This is a limited service (temporary) position.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators established internally or by the clients.
- Develop solutions to issues or complex problems.
- Develop performance goals and objectives for staff, and monitor achievement of those goals.
- Perform other duties as may be assigned.
Forecasting & Planning
- Develop accurate short-term and long-term call volume forecasts using historical data, trends, and predictive analytics.
- Create staffing models and schedules to meet service level agreements (SLAs) while controlling labor costs.
Real-Time Management
- Monitor intraday performance and adjust staffing plans to respond to unexpected volume changes.
- Implement contingency plans to maintain service levels during peak periods or unforeseen events.
Technology & Analytics
- Utilize workforce management (WFM) tools and reporting dashboards to track KPIs such as occupancy, adherence, and shrinkage.
- Analyze performance data to identify trends, gaps, and opportunities for improvement.
Team Leadership
- Manage and mentor a team of workforce analysts and schedulers.
- Foster a culture of continuous improvement and collaboration across operations and support teams.
Process Optimization
- Partner with operations, training, and quality teams to align workforce strategies with business objective...
....Read more...
Type: Permanent Location: Baltimore, US-MD
Salary / Rate: Not Specified
Posted: 2026-01-16 08:14:44
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Description & Requirements
Maximus is currently recruiting for a Workforce Manager to support our CDC-Centers for Disease Control program.
This role oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
*You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
*This is a limited service (temporary) position.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators established internally or by the clients.
- Develop solutions to issues or complex problems.
- Develop performance goals and objectives for staff, and monitor achievement of those goals.
- Perform other duties as may be assigned.
Forecasting & Planning
- Develop accurate short-term and long-term call volume forecasts using historical data, trends, and predictive analytics.
- Create staffing models and schedules to meet service level agreements (SLAs) while controlling labor costs.
Real-Time Management
- Monitor intraday performance and adjust staffing plans to respond to unexpected volume changes.
- Implement contingency plans to maintain service levels during peak periods or unforeseen events.
Technology & Analytics
- Utilize workforce management (WFM) tools and reporting dashboards to track KPIs such as occupancy, adherence, and shrinkage.
- Analyze performance data to identify trends, gaps, and opportunities for improvement.
Team Leadership
- Manage and mentor a team of workforce analysts and schedulers.
- Foster a culture of continuous improvement and collaboration across operations and support teams.
Process Optimization
- Partner with operations, training, and quality teams to align workforce strategies with business objective...
....Read more...
Type: Permanent Location: Bangor, US-ME
Salary / Rate: Not Specified
Posted: 2026-01-16 08:14:43
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Description & Requirements
Maximus is currently recruiting for a Workforce Manager to support our CDC-Centers for Disease Control program.
This role oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
*You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
*This is a limited service (temporary) position.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators established internally or by the clients.
- Develop solutions to issues or complex problems.
- Develop performance goals and objectives for staff, and monitor achievement of those goals.
- Perform other duties as may be assigned.
Forecasting & Planning
- Develop accurate short-term and long-term call volume forecasts using historical data, trends, and predictive analytics.
- Create staffing models and schedules to meet service level agreements (SLAs) while controlling labor costs.
Real-Time Management
- Monitor intraday performance and adjust staffing plans to respond to unexpected volume changes.
- Implement contingency plans to maintain service levels during peak periods or unforeseen events.
Technology & Analytics
- Utilize workforce management (WFM) tools and reporting dashboards to track KPIs such as occupancy, adherence, and shrinkage.
- Analyze performance data to identify trends, gaps, and opportunities for improvement.
Team Leadership
- Manage and mentor a team of workforce analysts and schedulers.
- Foster a culture of continuous improvement and collaboration across operations and support teams.
Process Optimization
- Partner with operations, training, and quality teams to align workforce strategies with business objective...
....Read more...
Type: Permanent Location: Baton Rouge, US-LA
Salary / Rate: Not Specified
Posted: 2026-01-16 08:14:42
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Description & Requirements
Maximus is currently recruiting for a Workforce Manager to support our CDC-Centers for Disease Control program.
This role oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
*You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
*This is a limited service (temporary) position.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators established internally or by the clients.
- Develop solutions to issues or complex problems.
- Develop performance goals and objectives for staff, and monitor achievement of those goals.
- Perform other duties as may be assigned.
Forecasting & Planning
- Develop accurate short-term and long-term call volume forecasts using historical data, trends, and predictive analytics.
- Create staffing models and schedules to meet service level agreements (SLAs) while controlling labor costs.
Real-Time Management
- Monitor intraday performance and adjust staffing plans to respond to unexpected volume changes.
- Implement contingency plans to maintain service levels during peak periods or unforeseen events.
Technology & Analytics
- Utilize workforce management (WFM) tools and reporting dashboards to track KPIs such as occupancy, adherence, and shrinkage.
- Analyze performance data to identify trends, gaps, and opportunities for improvement.
Team Leadership
- Manage and mentor a team of workforce analysts and schedulers.
- Foster a culture of continuous improvement and collaboration across operations and support teams.
Process Optimization
- Partner with operations, training, and quality teams to align workforce strategies with business objective...
....Read more...
Type: Permanent Location: Aberdeen, US-MD
Salary / Rate: Not Specified
Posted: 2026-01-16 08:14:40
-
Description & Requirements
Maximus is currently recruiting for a Workforce Manager to support our CDC-Centers for Disease Control program.
This role oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
*You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
*This is a limited service (temporary) position.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators established internally or by the clients.
- Develop solutions to issues or complex problems.
- Develop performance goals and objectives for staff, and monitor achievement of those goals.
- Perform other duties as may be assigned.
Forecasting & Planning
- Develop accurate short-term and long-term call volume forecasts using historical data, trends, and predictive analytics.
- Create staffing models and schedules to meet service level agreements (SLAs) while controlling labor costs.
Real-Time Management
- Monitor intraday performance and adjust staffing plans to respond to unexpected volume changes.
- Implement contingency plans to maintain service levels during peak periods or unforeseen events.
Technology & Analytics
- Utilize workforce management (WFM) tools and reporting dashboards to track KPIs such as occupancy, adherence, and shrinkage.
- Analyze performance data to identify trends, gaps, and opportunities for improvement.
Team Leadership
- Manage and mentor a team of workforce analysts and schedulers.
- Foster a culture of continuous improvement and collaboration across operations and support teams.
Process Optimization
- Partner with operations, training, and quality teams to align workforce strategies with business objective...
....Read more...
Type: Permanent Location: Portland, US-ME
Salary / Rate: Not Specified
Posted: 2026-01-16 08:14:40
-
Description & Requirements
Maximus is currently recruiting for a Workforce Manager to support our CDC-Centers for Disease Control program.
This role oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
*You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
*This is a limited service (temporary) position.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators established internally or by the clients.
- Develop solutions to issues or complex problems.
- Develop performance goals and objectives for staff, and monitor achievement of those goals.
- Perform other duties as may be assigned.
Forecasting & Planning
- Develop accurate short-term and long-term call volume forecasts using historical data, trends, and predictive analytics.
- Create staffing models and schedules to meet service level agreements (SLAs) while controlling labor costs.
Real-Time Management
- Monitor intraday performance and adjust staffing plans to respond to unexpected volume changes.
- Implement contingency plans to maintain service levels during peak periods or unforeseen events.
Technology & Analytics
- Utilize workforce management (WFM) tools and reporting dashboards to track KPIs such as occupancy, adherence, and shrinkage.
- Analyze performance data to identify trends, gaps, and opportunities for improvement.
Team Leadership
- Manage and mentor a team of workforce analysts and schedulers.
- Foster a culture of continuous improvement and collaboration across operations and support teams.
Process Optimization
- Partner with operations, training, and quality teams to align workforce strategies with business objective...
....Read more...
Type: Permanent Location: Boston, US-MA
Salary / Rate: Not Specified
Posted: 2026-01-16 08:14:38
-
Description & Requirements
Maximus is currently recruiting for a Workforce Manager to support our CDC-Centers for Disease Control program.
This role oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
*You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
*This is a limited service (temporary) position.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators established internally or by the clients.
- Develop solutions to issues or complex problems.
- Develop performance goals and objectives for staff, and monitor achievement of those goals.
- Perform other duties as may be assigned.
Forecasting & Planning
- Develop accurate short-term and long-term call volume forecasts using historical data, trends, and predictive analytics.
- Create staffing models and schedules to meet service level agreements (SLAs) while controlling labor costs.
Real-Time Management
- Monitor intraday performance and adjust staffing plans to respond to unexpected volume changes.
- Implement contingency plans to maintain service levels during peak periods or unforeseen events.
Technology & Analytics
- Utilize workforce management (WFM) tools and reporting dashboards to track KPIs such as occupancy, adherence, and shrinkage.
- Analyze performance data to identify trends, gaps, and opportunities for improvement.
Team Leadership
- Manage and mentor a team of workforce analysts and schedulers.
- Foster a culture of continuous improvement and collaboration across operations and support teams.
Process Optimization
- Partner with operations, training, and quality teams to align workforce strategies with business objective...
....Read more...
Type: Permanent Location: Kansas City, US-KS
Salary / Rate: Not Specified
Posted: 2026-01-16 08:14:37
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Description & Requirements
Maximus is currently recruiting for a Workforce Manager to support our CDC-Centers for Disease Control program.
This role oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
*You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
*This is a limited service (temporary) position.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators established internally or by the clients.
- Develop solutions to issues or complex problems.
- Develop performance goals and objectives for staff, and monitor achievement of those goals.
- Perform other duties as may be assigned.
Forecasting & Planning
- Develop accurate short-term and long-term call volume forecasts using historical data, trends, and predictive analytics.
- Create staffing models and schedules to meet service level agreements (SLAs) while controlling labor costs.
Real-Time Management
- Monitor intraday performance and adjust staffing plans to respond to unexpected volume changes.
- Implement contingency plans to maintain service levels during peak periods or unforeseen events.
Technology & Analytics
- Utilize workforce management (WFM) tools and reporting dashboards to track KPIs such as occupancy, adherence, and shrinkage.
- Analyze performance data to identify trends, gaps, and opportunities for improvement.
Team Leadership
- Manage and mentor a team of workforce analysts and schedulers.
- Foster a culture of continuous improvement and collaboration across operations and support teams.
Process Optimization
- Partner with operations, training, and quality teams to align workforce strategies with business objective...
....Read more...
Type: Permanent Location: Bowling Green, US-KY
Salary / Rate: Not Specified
Posted: 2026-01-16 08:14:36
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Description & Requirements
Maximus is currently recruiting for a Workforce Manager to support our CDC-Centers for Disease Control program.
This role oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
*You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
*This is a limited service (temporary) position.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators established internally or by the clients.
- Develop solutions to issues or complex problems.
- Develop performance goals and objectives for staff, and monitor achievement of those goals.
- Perform other duties as may be assigned.
Forecasting & Planning
- Develop accurate short-term and long-term call volume forecasts using historical data, trends, and predictive analytics.
- Create staffing models and schedules to meet service level agreements (SLAs) while controlling labor costs.
Real-Time Management
- Monitor intraday performance and adjust staffing plans to respond to unexpected volume changes.
- Implement contingency plans to maintain service levels during peak periods or unforeseen events.
Technology & Analytics
- Utilize workforce management (WFM) tools and reporting dashboards to track KPIs such as occupancy, adherence, and shrinkage.
- Analyze performance data to identify trends, gaps, and opportunities for improvement.
Team Leadership
- Manage and mentor a team of workforce analysts and schedulers.
- Foster a culture of continuous improvement and collaboration across operations and support teams.
Process Optimization
- Partner with operations, training, and quality teams to align workforce strategies with business objective...
....Read more...
Type: Permanent Location: Shreveport, US-LA
Salary / Rate: Not Specified
Posted: 2026-01-16 08:14:35
-
Description & Requirements
Maximus is currently recruiting for a Workforce Manager to support our CDC-Centers for Disease Control program.
This role oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
*You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
*This is a limited service (temporary) position.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators established internally or by the clients.
- Develop solutions to issues or complex problems.
- Develop performance goals and objectives for staff, and monitor achievement of those goals.
- Perform other duties as may be assigned.
Forecasting & Planning
- Develop accurate short-term and long-term call volume forecasts using historical data, trends, and predictive analytics.
- Create staffing models and schedules to meet service level agreements (SLAs) while controlling labor costs.
Real-Time Management
- Monitor intraday performance and adjust staffing plans to respond to unexpected volume changes.
- Implement contingency plans to maintain service levels during peak periods or unforeseen events.
Technology & Analytics
- Utilize workforce management (WFM) tools and reporting dashboards to track KPIs such as occupancy, adherence, and shrinkage.
- Analyze performance data to identify trends, gaps, and opportunities for improvement.
Team Leadership
- Manage and mentor a team of workforce analysts and schedulers.
- Foster a culture of continuous improvement and collaboration across operations and support teams.
Process Optimization
- Partner with operations, training, and quality teams to align workforce strategies with business objective...
....Read more...
Type: Permanent Location: Wichita, US-KS
Salary / Rate: Not Specified
Posted: 2026-01-16 08:14:34
-
Description & Requirements
Maximus is currently recruiting for a Workforce Manager to support our CDC-Centers for Disease Control program.
This role oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
*You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
*This is a limited service (temporary) position.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators established internally or by the clients.
- Develop solutions to issues or complex problems.
- Develop performance goals and objectives for staff, and monitor achievement of those goals.
- Perform other duties as may be assigned.
Forecasting & Planning
- Develop accurate short-term and long-term call volume forecasts using historical data, trends, and predictive analytics.
- Create staffing models and schedules to meet service level agreements (SLAs) while controlling labor costs.
Real-Time Management
- Monitor intraday performance and adjust staffing plans to respond to unexpected volume changes.
- Implement contingency plans to maintain service levels during peak periods or unforeseen events.
Technology & Analytics
- Utilize workforce management (WFM) tools and reporting dashboards to track KPIs such as occupancy, adherence, and shrinkage.
- Analyze performance data to identify trends, gaps, and opportunities for improvement.
Team Leadership
- Manage and mentor a team of workforce analysts and schedulers.
- Foster a culture of continuous improvement and collaboration across operations and support teams.
Process Optimization
- Partner with operations, training, and quality teams to align workforce strategies with business objective...
....Read more...
Type: Permanent Location: New Orleans, US-LA
Salary / Rate: Not Specified
Posted: 2026-01-16 08:14:33
-
Description & Requirements
Maximus is currently recruiting for a Workforce Manager to support our CDC-Centers for Disease Control program.
This role oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
*You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
*This is a limited service (temporary) position.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators established internally or by the clients.
- Develop solutions to issues or complex problems.
- Develop performance goals and objectives for staff, and monitor achievement of those goals.
- Perform other duties as may be assigned.
Forecasting & Planning
- Develop accurate short-term and long-term call volume forecasts using historical data, trends, and predictive analytics.
- Create staffing models and schedules to meet service level agreements (SLAs) while controlling labor costs.
Real-Time Management
- Monitor intraday performance and adjust staffing plans to respond to unexpected volume changes.
- Implement contingency plans to maintain service levels during peak periods or unforeseen events.
Technology & Analytics
- Utilize workforce management (WFM) tools and reporting dashboards to track KPIs such as occupancy, adherence, and shrinkage.
- Analyze performance data to identify trends, gaps, and opportunities for improvement.
Team Leadership
- Manage and mentor a team of workforce analysts and schedulers.
- Foster a culture of continuous improvement and collaboration across operations and support teams.
Process Optimization
- Partner with operations, training, and quality teams to align workforce strategies with business objective...
....Read more...
Type: Permanent Location: Louisville, US-KY
Salary / Rate: Not Specified
Posted: 2026-01-16 08:14:32
-
Description & Requirements
Maximus is currently recruiting for a Workforce Manager to support our CDC-Centers for Disease Control program.
This role oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
*You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
*This is a limited service (temporary) position.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators established internally or by the clients.
- Develop solutions to issues or complex problems.
- Develop performance goals and objectives for staff, and monitor achievement of those goals.
- Perform other duties as may be assigned.
Forecasting & Planning
- Develop accurate short-term and long-term call volume forecasts using historical data, trends, and predictive analytics.
- Create staffing models and schedules to meet service level agreements (SLAs) while controlling labor costs.
Real-Time Management
- Monitor intraday performance and adjust staffing plans to respond to unexpected volume changes.
- Implement contingency plans to maintain service levels during peak periods or unforeseen events.
Technology & Analytics
- Utilize workforce management (WFM) tools and reporting dashboards to track KPIs such as occupancy, adherence, and shrinkage.
- Analyze performance data to identify trends, gaps, and opportunities for improvement.
Team Leadership
- Manage and mentor a team of workforce analysts and schedulers.
- Foster a culture of continuous improvement and collaboration across operations and support teams.
Process Optimization
- Partner with operations, training, and quality teams to align workforce strategies with business objective...
....Read more...
Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: Not Specified
Posted: 2026-01-16 08:14:31
-
Description & Requirements
Maximus is currently recruiting for a Workforce Manager to support our CDC-Centers for Disease Control program.
This role oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
*You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
*This is a limited service (temporary) position.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators established internally or by the clients.
- Develop solutions to issues or complex problems.
- Develop performance goals and objectives for staff, and monitor achievement of those goals.
- Perform other duties as may be assigned.
Forecasting & Planning
- Develop accurate short-term and long-term call volume forecasts using historical data, trends, and predictive analytics.
- Create staffing models and schedules to meet service level agreements (SLAs) while controlling labor costs.
Real-Time Management
- Monitor intraday performance and adjust staffing plans to respond to unexpected volume changes.
- Implement contingency plans to maintain service levels during peak periods or unforeseen events.
Technology & Analytics
- Utilize workforce management (WFM) tools and reporting dashboards to track KPIs such as occupancy, adherence, and shrinkage.
- Analyze performance data to identify trends, gaps, and opportunities for improvement.
Team Leadership
- Manage and mentor a team of workforce analysts and schedulers.
- Foster a culture of continuous improvement and collaboration across operations and support teams.
Process Optimization
- Partner with operations, training, and quality teams to align workforce strategies with business objective...
....Read more...
Type: Permanent Location: Evansville, US-IN
Salary / Rate: Not Specified
Posted: 2026-01-16 08:14:30
-
Description & Requirements
Maximus is currently recruiting for a Workforce Manager to support our CDC-Centers for Disease Control program.
This role oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
*You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
*This is a limited service (temporary) position.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators established internally or by the clients.
- Develop solutions to issues or complex problems.
- Develop performance goals and objectives for staff, and monitor achievement of those goals.
- Perform other duties as may be assigned.
Forecasting & Planning
- Develop accurate short-term and long-term call volume forecasts using historical data, trends, and predictive analytics.
- Create staffing models and schedules to meet service level agreements (SLAs) while controlling labor costs.
Real-Time Management
- Monitor intraday performance and adjust staffing plans to respond to unexpected volume changes.
- Implement contingency plans to maintain service levels during peak periods or unforeseen events.
Technology & Analytics
- Utilize workforce management (WFM) tools and reporting dashboards to track KPIs such as occupancy, adherence, and shrinkage.
- Analyze performance data to identify trends, gaps, and opportunities for improvement.
Team Leadership
- Manage and mentor a team of workforce analysts and schedulers.
- Foster a culture of continuous improvement and collaboration across operations and support teams.
Process Optimization
- Partner with operations, training, and quality teams to align workforce strategies with business objective...
....Read more...
Type: Permanent Location: Sioux City, US-IA
Salary / Rate: Not Specified
Posted: 2026-01-16 08:14:29
-
Description & Requirements
Maximus is currently recruiting for a Workforce Manager to support our CDC-Centers for Disease Control program.
This role oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
*You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
*This is a limited service (temporary) position.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators established internally or by the clients.
- Develop solutions to issues or complex problems.
- Develop performance goals and objectives for staff, and monitor achievement of those goals.
- Perform other duties as may be assigned.
Forecasting & Planning
- Develop accurate short-term and long-term call volume forecasts using historical data, trends, and predictive analytics.
- Create staffing models and schedules to meet service level agreements (SLAs) while controlling labor costs.
Real-Time Management
- Monitor intraday performance and adjust staffing plans to respond to unexpected volume changes.
- Implement contingency plans to maintain service levels during peak periods or unforeseen events.
Technology & Analytics
- Utilize workforce management (WFM) tools and reporting dashboards to track KPIs such as occupancy, adherence, and shrinkage.
- Analyze performance data to identify trends, gaps, and opportunities for improvement.
Team Leadership
- Manage and mentor a team of workforce analysts and schedulers.
- Foster a culture of continuous improvement and collaboration across operations and support teams.
Process Optimization
- Partner with operations, training, and quality teams to align workforce strategies with business objective...
....Read more...
Type: Permanent Location: Davenport, US-IA
Salary / Rate: Not Specified
Posted: 2026-01-16 08:14:28
-
Description & Requirements
Maximus is currently recruiting for a Workforce Manager to support our CDC-Centers for Disease Control program.
This role oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
*You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
*This is a limited service (temporary) position.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators established internally or by the clients.
- Develop solutions to issues or complex problems.
- Develop performance goals and objectives for staff, and monitor achievement of those goals.
- Perform other duties as may be assigned.
Forecasting & Planning
- Develop accurate short-term and long-term call volume forecasts using historical data, trends, and predictive analytics.
- Create staffing models and schedules to meet service level agreements (SLAs) while controlling labor costs.
Real-Time Management
- Monitor intraday performance and adjust staffing plans to respond to unexpected volume changes.
- Implement contingency plans to maintain service levels during peak periods or unforeseen events.
Technology & Analytics
- Utilize workforce management (WFM) tools and reporting dashboards to track KPIs such as occupancy, adherence, and shrinkage.
- Analyze performance data to identify trends, gaps, and opportunities for improvement.
Team Leadership
- Manage and mentor a team of workforce analysts and schedulers.
- Foster a culture of continuous improvement and collaboration across operations and support teams.
Process Optimization
- Partner with operations, training, and quality teams to align workforce strategies with business objective...
....Read more...
Type: Permanent Location: Des Moines, US-IA
Salary / Rate: Not Specified
Posted: 2026-01-16 08:14:27
-
Description & Requirements
Maximus is currently recruiting for a Workforce Manager to support our CDC-Centers for Disease Control program.
This role oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
*You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
*This is a limited service (temporary) position.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators established internally or by the clients.
- Develop solutions to issues or complex problems.
- Develop performance goals and objectives for staff, and monitor achievement of those goals.
- Perform other duties as may be assigned.
Forecasting & Planning
- Develop accurate short-term and long-term call volume forecasts using historical data, trends, and predictive analytics.
- Create staffing models and schedules to meet service level agreements (SLAs) while controlling labor costs.
Real-Time Management
- Monitor intraday performance and adjust staffing plans to respond to unexpected volume changes.
- Implement contingency plans to maintain service levels during peak periods or unforeseen events.
Technology & Analytics
- Utilize workforce management (WFM) tools and reporting dashboards to track KPIs such as occupancy, adherence, and shrinkage.
- Analyze performance data to identify trends, gaps, and opportunities for improvement.
Team Leadership
- Manage and mentor a team of workforce analysts and schedulers.
- Foster a culture of continuous improvement and collaboration across operations and support teams.
Process Optimization
- Partner with operations, training, and quality teams to align workforce strategies with business objective...
....Read more...
Type: Permanent Location: Fort Wayne, US-IN
Salary / Rate: Not Specified
Posted: 2026-01-16 08:14:25
-
Description & Requirements
Maximus is currently recruiting for a Workforce Manager to support our CDC-Centers for Disease Control program.
This role oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
*You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
*This is a limited service (temporary) position.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators established internally or by the clients.
- Develop solutions to issues or complex problems.
- Develop performance goals and objectives for staff, and monitor achievement of those goals.
- Perform other duties as may be assigned.
Forecasting & Planning
- Develop accurate short-term and long-term call volume forecasts using historical data, trends, and predictive analytics.
- Create staffing models and schedules to meet service level agreements (SLAs) while controlling labor costs.
Real-Time Management
- Monitor intraday performance and adjust staffing plans to respond to unexpected volume changes.
- Implement contingency plans to maintain service levels during peak periods or unforeseen events.
Technology & Analytics
- Utilize workforce management (WFM) tools and reporting dashboards to track KPIs such as occupancy, adherence, and shrinkage.
- Analyze performance data to identify trends, gaps, and opportunities for improvement.
Team Leadership
- Manage and mentor a team of workforce analysts and schedulers.
- Foster a culture of continuous improvement and collaboration across operations and support teams.
Process Optimization
- Partner with operations, training, and quality teams to align workforce strategies with business objective...
....Read more...
Type: Permanent Location: Columbus, US-GA
Salary / Rate: Not Specified
Posted: 2026-01-16 08:14:24
