-
Essential Duties and Responsibilities:
- Manage development of all policies, procedures, and work instructions consistent with program guidelines.
- Manage the planning, analysis, and implementation of all project change requests.
- Manage the development of all Business Process Summary (BPS) documents.
- Manage and provide leadership.
Job Specific Essential Duties and Responsibilities:
Strategic Leadership & Governance
- Execute the enterprise process improvement strategy aligned to corporate objectives and federal contract priorities.
- Participate in establishing governance, prioritization, and intake processes for process improvement initiatives across programs and shared services.
- Serve as an authority and primary point of contact for process improvement within the organization.
- Partner with program and functional leadership and teams to identify high-impact improvement opportunities tied to cost, schedule, quality, risk, and customer satisfaction.
- Regularly brief leadership and contract stakeholders on improvement progress, outcomes, and risks.
- Build strong partnerships across programs, functions, and customer-facing teams.
Technology & Automation Enablement
- Partner with IT and Digital teams to align process improvement with system modernization, automation, and AI initiatives.
- Evaluate opportunities for workflow optimization, automation, and system enhancements as part of improvement efforts.
- Ensure business processes are clearly defined and ready for technology enablement ("process before tools").
Federal Contract & Compliance Support
- Ensure process improvements support compliance with federal regulations, external certifications, and quality management requirements.
- Align improvement initiatives with performance targets, audit outcomes, and risk mitigation objectives.
- Collaborate with Quality, Risk, and Program Management teams to embed sustainable controls and monitoring into improved processes.
Continuous Process Improvement Execution
- Oversee and guide complex, cross-functional improvement initiatives using Lean, Six Sigma, PDCA, and related methodologies.
- Establish and monitor performance metrics to verify that improvements deliver measurable, sustained results.
- Standardize tools, templates, and best practices for process improvement across the organization.
Minimum Requirements
- Bachelor's degree in related field required.
- 7-10 years of relevant professional experience required.
Job-Specific Minimum Requirements:
- Bachelor's degree.
Additional years of relevant experience will be considered in lieu of degree.
- 7+ years of experience in process improvement, operational excellence, or business transformation, with significant experience in federal contracting environments.
- Due to customer requirements, this position requires United States Citizenship.
- Demonstrated leadership of large, cross-functional improvement initiatives with measurable results.
- Deep knowledge of L...
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Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-04-18 08:19:33
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Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
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Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-04-18 08:19:32
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Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
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Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-04-18 08:19:32
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
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Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-04-18 08:19:31
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Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-04-18 08:19:30
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-04-18 08:19:30
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-04-18 08:19:29
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-04-18 08:19:29
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-04-18 08:19:28
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-04-18 08:19:27
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-04-18 08:19:27
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-04-18 08:19:26
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-04-18 08:19:26
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-04-18 08:19:25
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-04-18 08:19:24
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-04-18 08:19:24
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-04-18 08:19:23
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-04-18 08:19:22
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-04-18 08:19:22
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2026-04-18 08:19:21
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2026-04-18 08:19:20
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-04-18 08:19:20
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2026-04-18 08:19:19
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2026-04-18 08:19:19
-
Essential Duties and Responsibilities:
- Provide feedback regarding the design, development and distribution of training programs and materials as needed.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
Essential Duties and Responsibilities
- Deliver training content with the following goals in mind: deliver complete and understandable systems training, provide sufficient practice time, ensure integrity and completeness of information and provide required job aids to gain full program knowledge
- Facilitate new hire and update training to ensure delivery of training is consistent and meets the needs of the program while maintaining control of classroom environment and addressing trainee behavior
- Coordinate and administer practical examinations for new hire training classes to include tracking and documenting results and feedback provided
- Partner with contact center Supervisors, Managers, Training Lead and QA team to drive performance and quality of service
- Provide recommendations for graduation and/or termination from new hire training
- Plan and coordinate internal training logistics and activities
- Track virtual classroom activities
- Maintain records of attendance, test results, performance issues in the classroom and in nesting, quality monitor scores and feedback in nesting.
Make recommendations as appropriate
- Administer up-training sessions as needed
- Communicate training class progress to Training Lead as appropriate
- Actively strive to develop strong working relationships with all contact center personnel
- Lead activities to ensure smooth operations of the training process
- Work hours on-site that support operational and training needs
- Occasional travel to other sites may be required
Minimum Requirements
- High School diploma or equivalent required; Bachelor's degree preferred.
- 3 years of leadership and/or training experience required.
- May have additional training or education in area of specialization.
Education and Essential Qualifications
- Bachelor's degree or appropriate combination of education and three (3) to five (5) years of customer service, leadership, and training experience required.
- Two (2) years of progressively responsible production/call center experience preferred.
- Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery preferred.
- High level of initiative and enthusiasm about training and employee development.
- Ability to effectively communicate with multiple levels within the organizat...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2026-04-18 08:19:18
