-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Sioux City, US-IA
Salary / Rate: Not Specified
Posted: 2026-05-14 08:51:04
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Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Des Moines, US-IA
Salary / Rate: Not Specified
Posted: 2026-05-14 08:51:02
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Fort Wayne, US-IN
Salary / Rate: Not Specified
Posted: 2026-05-14 08:51:01
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Davenport, US-IA
Salary / Rate: Not Specified
Posted: 2026-05-14 08:51:01
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Evansville, US-IN
Salary / Rate: Not Specified
Posted: 2026-05-14 08:50:59
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Boise, US-ID
Salary / Rate: Not Specified
Posted: 2026-05-14 08:50:57
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Idaho Falls, US-ID
Salary / Rate: Not Specified
Posted: 2026-05-14 08:50:56
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Columbus, US-GA
Salary / Rate: Not Specified
Posted: 2026-05-14 08:50:56
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: Not Specified
Posted: 2026-05-14 08:50:53
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Springfield, US-IL
Salary / Rate: Not Specified
Posted: 2026-05-14 08:50:51
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2026-05-14 08:50:51
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-05-14 08:50:50
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-05-14 08:50:48
-
Position Summary:
Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards.
Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.
* Retail experience
* Ability to handle stressful situations
* Effective communication skills
* Knowledge of basic math
* Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
* Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
* Offer product samples to help customers discover new items or products they inquire about.
* Inform customers of Drug GM specials.
* Recommend Drug GM items to customers to ensure they get the products they want and need.
* Review "sell by" dates and take appropriate action.
* Label, stock and inventory department merchandise.
* Report product ordering/shipping discrepancies to the department manager.
* Display a positive attitude.
* Stay current with present, future, seasonal and special ads.
* Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
* Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
* Notify management of customer or employee accidents.
* Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
* Ability to work cooperatively in high paced and sometimes stressful environment.
* Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
* Ability to act with honesty and integrity regarding customer and business information.
* Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
* Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
* Must be able to perform the essential functions of this position with or without reasonable accommodation.
....Read more...
Type: Permanent Location: Venice, US-CA
Salary / Rate: 20.835
Posted: 2026-05-14 08:50:46
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2026-05-14 08:50:44
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: Not Specified
Posted: 2026-05-14 08:50:42
-
Nights LPN / RN - NHC Pulaski
Full-Time Positions Available
$5,000 Sign-On Bonus for Full Time
Why NHC?
At NHC, we "Put our Heart in Everything We Do." When you join our team, you become part of a supportive, family-oriented environment where collaboration, recognition, and respect are at the heart of everything we do.
We believe in empowering our staff, celebrating achievements, and creating a workplace where you can grow both personally and professionally.
If you want to make a meaningful impact while advancing your nursing career, NHC Pulaski is the place for you.
Position: LPN OR RN
Sign-On Bonus: $5,000 for full-time
Pay: Competitive, based on experience
Licensure
* Tennessee Registered Nurse (RN) License OR Tennessee Licensed Practical Nurse (LPN)
* We welcome Graduate Nurses (GNs) and Graduate Practical Nurses (GPNs)
Benefits We Offer
* Flexible scheduling to support work-life balance
* Competitive pay with holiday incentive pay
* Earned Time Off
* Health, Dental, Vision, Disability, and Life insurance
* 401(k) with generous company contributions
* Uniforms provided
* Tuition reimbursement opportunities
* Clear advancement opportunities
RN Position Highlights
* Provide compassionate, patient-centered care using the nursing process
* Maintain clinical competency while developing leadership and communication skills
* Organize and prioritize care to ensure the best outcomes for patients
Location
NHC Pulaski
993 E College St
Pulaski, TN 38478
At NHC Pulaski, you'll be part of an award-winning team that values honesty, integrity, and heart-centered care.
If you are a nurse who wants to make a difference in the lives of seniors while growing your career, we invite you to apply today.
Learn more at nhccare.com/locations/pulaski/
NHC is an Equal Opportunity Employer.
....Read more...
Type: Permanent Location: Pulaski, US-TN
Salary / Rate: Not Specified
Posted: 2026-05-14 08:50:40
-
Full-Time Cook - NHC HealthCare Pulaski, TN
Evening Shift - 10:30AM - 7:00PM
$12 - $16 Depending on Experience - $400 Sign On Bonus for Full Time
Ready to work where you're truly valued? Join a team that takes pride in quality, safety, and compassionate care.
At NHC HealthCare Pulaski, you'll be part of a community that depends on great people-and we're excited to add someone like you to our Food and Nutrition Services team.
We are seeking a Full-Time Lead Cook who is passionate about food, enjoys serving others, and thrives in a positive, fast-paced environment.
You will work closely with our Certified Dietary Manager and Registered Dietitian to help create meals that make our residents feel at home.
What We're Looking For
We're looking for a candidate who:
* Has a genuine interest in cooking and quality food presentation
* Enjoys working with seniors and healthcare patients
* Demonstrates strong customer service skills
* Is dependable, energetic, and eager to learn
* Values teamwork and professionalism
Why You'll Love Working Here
We offer benefits designed to help you grow your career and enjoy your work:
* Competitive pay
* Optional Insurance, 401(k), ESOP, Dental, and Vision
* Flexible scheduling
* Paid ServSafe Manager training with bonus
* Paid culinary and sanitation training for professional development
* Tuition reimbursement for the Certified Dietary Manager (CDM) course
* Supportive and fast-paced team environment
Location
NHC HealthCare Pulaski
993 E College St
Pulaski, TN 38478
Don't miss the opportunity to build a rewarding career with a team that feels like family.
Apply today and become a valued part of NHC HealthCare Pulaski.
EOE
....Read more...
Type: Permanent Location: Pulaski, US-TN
Salary / Rate: Not Specified
Posted: 2026-05-14 08:50:39
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2026-05-14 08:50:39
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2026-05-14 08:50:36
-
Registered Nurse (RN) - NHC Pulaski
Full-Time Positions Available
$5,000 Sign-On Bonus for Full Time
Why NHC?
At NHC, we "Put our Heart in Everything We Do." When you join our team, you become part of a supportive, family-oriented environment where collaboration, recognition, and respect are at the heart of everything we do.
We believe in empowering our staff, celebrating achievements, and creating a workplace where you can grow both personally and professionally.
If you want to make a meaningful impact while advancing your nursing career, NHC Pulaski is the place for you.
Position: Registered Nurse (RN)
Sign-On Bonus: $5,000 for full-time
Pay: Competitive, based on experience
Licensure
* Tennessee Registered Nurse (RN) License
* We welcome Graduate Nurses (GNs) and Graduate Practical Nurses (GPNs)
Benefits We Offer
* Flexible scheduling to support work-life balance
* Competitive pay with holiday incentive pay
* Earned Time Off
* Health, Dental, Vision, Disability, and Life insurance
* 401(k) with generous company contributions
* Uniforms provided
* Tuition reimbursement opportunities
* Clear advancement opportunities
RN Position Highlights
* Provide compassionate, patient-centered care using the nursing process
* Maintain clinical competency while developing leadership and communication skills
* Organize and prioritize care to ensure the best outcomes for patients
Location
NHC Pulaski
993 E College St
Pulaski, TN 38478
At NHC Pulaski, you'll be part of an award-winning team that values honesty, integrity, and heart-centered care.
If you are a nurse who wants to make a difference in the lives of seniors while growing your career, we invite you to apply today.
Learn more at nhccare.com/locations/pulaski/
NHC is an Equal Opportunity Employer.
....Read more...
Type: Permanent Location: Pulaski, US-TN
Salary / Rate: Not Specified
Posted: 2026-05-14 08:50:34
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-05-14 08:50:33
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Licensed Practical Nurse (LPN) - NHC Pulaski
Full-Time Positions Available
$5,000 Sign-On Bonus for Full Time
Why NHC?
At NHC, we "Put our Heart in Everything We Do." We take pride in working together as a team in a supportive, family-oriented environment.
Our culture is built on excellence, recognition, empowerment, and genuine care for both our patients and our staff.
We offer strong professional growth opportunities and competitive compensation with performance-based wage increases.
If you want a workplace where you feel valued and supported, NHC Pulaski is the place for you.
Position: Licensed Practical Nurse (LPN)
Sign-On Bonus: $5,000 for full-time
Pay: Competitive, based on experience
Licensure
* Tennessee LPN Nursing License
* We also hire Graduate Nurses (GNs) and Graduate Practical Nurses (GPNs)
Benefits We Offer
* Flexible scheduling
* Competitive pay and holiday incentive pay
* Earned Time Off
* Health, Dental, Vision, Disability, and Life insurance
* 401(k) with generous company contributions
* Uniforms provided
* Tuition reimbursement opportunities
* Advancement opportunities within NHC's nationwide network
LPN Position Highlights
* Maintain clinical competency through integrated nursing knowledge, skill, leadership, and communication
* Utilize the nursing process for assessment, planning, and implementation of patient care
* Demonstrate strong organizational skills to manage workflow and prioritize patient needs
* Follow current standards of practice and comply with local, state, and federal nursing regulations
Location
NHC Pulaski
993 E College St
Pulaski, TN 38478
If you are a compassionate nurse who values honesty, integrity, and exceptional patient care-and you want to grow with a leader in senior care-apply today.
Learn more about us at nhccare.com/locations/pulaski/
We look forward to talking with you about this great LPN opportunity.
NHC is an Equal Opportunity Employer.
....Read more...
Type: Permanent Location: Pulaski, US-TN
Salary / Rate: Not Specified
Posted: 2026-05-14 08:50:31
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2026-05-14 08:50:30
-
Certified Nursing Assistant (CNA)
$2,500 Bonus Full-Time | $1,200 Bonus Part-Time
Join Heartland and elevate your nursing career! Are you ready to make a meaningful impact in healthcare? At NHC, we're dedicated to creating a supportive and rewarding environment where you can thrive.
Join a team that values your expertise, rewards your dedication, and empowers you to deliver exceptional patient care.
Your Role:
If you have the heart to serve others and want to work in an environment where you're truly valued, this is the place for you.
As a CNA, you'll provide essential care that helps patients thrive, while we provide the support and recognition you deserve.
Weekly/Daily pay available: Get Paid Your Way! Experience the freedom of financial flexibility with OnShift Wallet - access up to 50% of your earned wages instantly, anytime, anywhere.
Schedule & Pay
* 12-hour shifts: 7pm-7am
* Up to $23/hour (based on experience)
* Full time
* Additional earning potential with shift differentials and our no-paid-leave program
Experience:
CNA License Required.
Long-term care, skilled nursing, or similar experience is preferred but not required.
We'll help you succeed!
Why You'll Love Working With Us
* Enjoy flexible scheduling (including block scheduling for added stability)
* Take time for you with generous PTO-vacation, holidays, and personal days
* Earn more with overtime bonuses and shift differentials
* Grow your career with tuition reimbursement and advancement opportunities
* Stay covered with medical, dental, vision, and life insurance
* Plan for your future with a 401(k) and generous contributions
* Provide quality care with supportive patient ratios you can feel good about
Location:
Heartland
3025 Fernbrook Lane, Nashville, TN 37214
Why NHC Heartland?
* A supportive and inclusive environment where your contributions matter.
* Opportunities to grow personally and professionally.
* A mission-driven organization that prioritizes patient care and community well-being.
About NHC:
National HealthCare Corporation is a nationally recognized leader in senior care, known for innovation and quality.
At Heartland, we embrace a culture of compassion, integrity, teamwork, and continuous improvement.
Together, we're building a brighter future for our patients and communities.
Ready to join a team that puts you first? Apply today and take the next step in your caregiving journey.
Learn more about us at https://nhccare.com/locations/heartland/
Start your journey with NHC Heartland today and make a meaningful difference in the lives of others.
EEO
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2026-05-14 08:50:29
