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Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards.
Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.Based in Salt Lake City, Utah, Smith's Food and Drug merged with The Kroger Company in 1998.
Today, we're proudly serving Smith's customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Smith's family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum Position Qualifications:
* Ability to handle stressful situations
* Effective communication skills
* Knowledge of basic math (counting, addition, and subtraction)
* Current food handlers permit once employed
Desired Previous Job Experience
* C...
....Read more...
Type: Permanent Location: Reno, US-NV
Salary / Rate: Not Specified
Posted: 2026-05-14 08:53:48
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Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2026-05-14 08:53:46
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2026-05-14 08:53:44
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-05-14 08:53:42
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2026-05-14 08:53:40
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-05-14 08:53:40
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2026-05-14 08:53:38
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: Not Specified
Posted: 2026-05-14 08:53:36
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2026-05-14 08:53:35
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-05-14 08:53:34
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-05-14 08:53:34
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-05-14 08:53:32
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2026-05-14 08:53:29
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-05-14 08:53:29
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-05-14 08:53:27
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-05-14 08:53:25
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-05-14 08:53:24
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-05-14 08:53:24
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-05-14 08:53:23
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-05-14 08:53:21
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-05-14 08:53:19
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-05-14 08:53:18
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-05-14 08:53:16
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-05-14 08:53:14
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-05-14 08:53:12
