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As a Referral Coordinator you are responsible for providing our participants with a warm, authentic, and compassionate welcome to the service.
As their first point of contact, you will supportively guide them through our triage and assessment process, ensuring their needs, preferences and expectation are carefully managed and supported.
This role is responsible for supporting participants to access the right intervention, at the right time, in the right way, in line with their goal, whilst also encouraging individuals to access our virtual care platform.
With a number of behaviour changes options, it is the role of the Referral Coordinator to support participants to make an informed choice as to their care pathway, exploring in-house, sub-contracted and adjacent service options.
1.
Received and process service referrals received via multi-channel delivery including, email, text, referral form, web-form and telephone providing:
• A professional service and excellent customer service
• Compassionate communication with excellent enquiry skills
• Effective triage and assessment of needs, preferences, and goal(s)
• Simple, clear, and friction-free onward referral and sign-posting pathways that support a positive service user / participant experience.
• Efficient and accurate data capture
2.
Responsible for the timely onboarding of referrals onto interventions across the service, including onward referral and sign-posted (as required)
• Management of the referral inbox
• Participant invitation to the virtual care platform to encourage self-led journey's
• Participant record creation for those who choose not to undertake the self-led journey.
3.
Complete participant onboarding data capture and questionnaires pre intervention and support in the post intervention.
Activities including:
• Accurate capture of the minimum data set, consent, triage, and assessment baseline questionnaires
• Capture of any accessibility considerations and adaptations required to support the participant with a successful journey
• Sensitive capture of any vulnerabilities and safeguarding concerns
• Effective assessment of need with feedback loops to ensure participant is kept appraised of the process and options
•Delivery of brief intervention and advice in line with government guidelines.
4.Proactive caseload management for those participants unassigned to an intervention.
• Responsive engagement with participants via telephone, text, email and via our virtual care platform
• Accurate capture of activities and engagement to drive successful onboarding to interventions
• Dashboard management of referral numbers and participant journeys
5.
Work in line with business and contract performance requirements including:
• Implementing Standard Operating Procedures (SOP)
• Fulfilling policies and quality management framework expectations including (but not limited to), data protection, information security, Health and safety and safeguardi...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-03-14 08:18:02
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As a Referral Coordinator you are responsible for providing our participants with a warm, authentic, and compassionate welcome to the service.
As their first point of contact, you will supportively guide them through our triage and assessment process, ensuring their needs, preferences and expectation are carefully managed and supported.
This role is responsible for supporting participants to access the right intervention, at the right time, in the right way, in line with their goal, whilst also encouraging individuals to access our virtual care platform.
With a number of behaviour changes options, it is the role of the Referral Coordinator to support participants to make an informed choice as to their care pathway, exploring in-house, sub-contracted and adjacent service options.
1.
Received and process service referrals received via multi-channel delivery including, email, text, referral form, web-form and telephone providing:
• A professional service and excellent customer service
• Compassionate communication with excellent enquiry skills
• Effective triage and assessment of needs, preferences, and goal(s)
• Simple, clear, and friction-free onward referral and sign-posting pathways that support a positive service user / participant experience.
• Efficient and accurate data capture
2.
Responsible for the timely onboarding of referrals onto interventions across the service, including onward referral and sign-posted (as required)
• Management of the referral inbox
• Participant invitation to the virtual care platform to encourage self-led journey's
• Participant record creation for those who choose not to undertake the self-led journey.
3.
Complete participant onboarding data capture and questionnaires pre intervention and support in the post intervention.
Activities including:
• Accurate capture of the minimum data set, consent, triage, and assessment baseline questionnaires
• Capture of any accessibility considerations and adaptations required to support the participant with a successful journey
• Sensitive capture of any vulnerabilities and safeguarding concerns
• Effective assessment of need with feedback loops to ensure participant is kept appraised of the process and options
•Delivery of brief intervention and advice in line with government guidelines.
4.Proactive caseload management for those participants unassigned to an intervention.
• Responsive engagement with participants via telephone, text, email and via our virtual care platform
• Accurate capture of activities and engagement to drive successful onboarding to interventions
• Dashboard management of referral numbers and participant journeys
5.
Work in line with business and contract performance requirements including:
• Implementing Standard Operating Procedures (SOP)
• Fulfilling policies and quality management framework expectations including (but not limited to), data protection, information security, Health and safety and safeguardi...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2026-03-14 08:18:02
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As a Referral Coordinator you are responsible for providing our participants with a warm, authentic, and compassionate welcome to the service.
As their first point of contact, you will supportively guide them through our triage and assessment process, ensuring their needs, preferences and expectation are carefully managed and supported.
This role is responsible for supporting participants to access the right intervention, at the right time, in the right way, in line with their goal, whilst also encouraging individuals to access our virtual care platform.
With a number of behaviour changes options, it is the role of the Referral Coordinator to support participants to make an informed choice as to their care pathway, exploring in-house, sub-contracted and adjacent service options.
1.
Received and process service referrals received via multi-channel delivery including, email, text, referral form, web-form and telephone providing:
• A professional service and excellent customer service
• Compassionate communication with excellent enquiry skills
• Effective triage and assessment of needs, preferences, and goal(s)
• Simple, clear, and friction-free onward referral and sign-posting pathways that support a positive service user / participant experience.
• Efficient and accurate data capture
2.
Responsible for the timely onboarding of referrals onto interventions across the service, including onward referral and sign-posted (as required)
• Management of the referral inbox
• Participant invitation to the virtual care platform to encourage self-led journey's
• Participant record creation for those who choose not to undertake the self-led journey.
3.
Complete participant onboarding data capture and questionnaires pre intervention and support in the post intervention.
Activities including:
• Accurate capture of the minimum data set, consent, triage, and assessment baseline questionnaires
• Capture of any accessibility considerations and adaptations required to support the participant with a successful journey
• Sensitive capture of any vulnerabilities and safeguarding concerns
• Effective assessment of need with feedback loops to ensure participant is kept appraised of the process and options
•Delivery of brief intervention and advice in line with government guidelines.
4.Proactive caseload management for those participants unassigned to an intervention.
• Responsive engagement with participants via telephone, text, email and via our virtual care platform
• Accurate capture of activities and engagement to drive successful onboarding to interventions
• Dashboard management of referral numbers and participant journeys
5.
Work in line with business and contract performance requirements including:
• Implementing Standard Operating Procedures (SOP)
• Fulfilling policies and quality management framework expectations including (but not limited to), data protection, information security, Health and safety and safeguardi...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2026-03-14 08:18:01
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As a Referral Coordinator you are responsible for providing our participants with a warm, authentic, and compassionate welcome to the service.
As their first point of contact, you will supportively guide them through our triage and assessment process, ensuring their needs, preferences and expectation are carefully managed and supported.
This role is responsible for supporting participants to access the right intervention, at the right time, in the right way, in line with their goal, whilst also encouraging individuals to access our virtual care platform.
With a number of behaviour changes options, it is the role of the Referral Coordinator to support participants to make an informed choice as to their care pathway, exploring in-house, sub-contracted and adjacent service options.
1.
Received and process service referrals received via multi-channel delivery including, email, text, referral form, web-form and telephone providing:
• A professional service and excellent customer service
• Compassionate communication with excellent enquiry skills
• Effective triage and assessment of needs, preferences, and goal(s)
• Simple, clear, and friction-free onward referral and sign-posting pathways that support a positive service user / participant experience.
• Efficient and accurate data capture
2.
Responsible for the timely onboarding of referrals onto interventions across the service, including onward referral and sign-posted (as required)
• Management of the referral inbox
• Participant invitation to the virtual care platform to encourage self-led journey's
• Participant record creation for those who choose not to undertake the self-led journey.
3.
Complete participant onboarding data capture and questionnaires pre intervention and support in the post intervention.
Activities including:
• Accurate capture of the minimum data set, consent, triage, and assessment baseline questionnaires
• Capture of any accessibility considerations and adaptations required to support the participant with a successful journey
• Sensitive capture of any vulnerabilities and safeguarding concerns
• Effective assessment of need with feedback loops to ensure participant is kept appraised of the process and options
•Delivery of brief intervention and advice in line with government guidelines.
4.Proactive caseload management for those participants unassigned to an intervention.
• Responsive engagement with participants via telephone, text, email and via our virtual care platform
• Accurate capture of activities and engagement to drive successful onboarding to interventions
• Dashboard management of referral numbers and participant journeys
5.
Work in line with business and contract performance requirements including:
• Implementing Standard Operating Procedures (SOP)
• Fulfilling policies and quality management framework expectations including (but not limited to), data protection, information security, Health and safety and safeguardi...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-03-14 08:18:00
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Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.Based in California, Ralph's merged with The Kroger Company in 1998.
Today, we're proudly serving Ralphs customers in over 180 stores throughout the state.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Ralphs family!
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call 844-849-7136 or contact the location's management.
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum Position Qualifications:
* Customer Service skills
* Effective communication skills
Desired Previous Job Experience
* Retail Experience is preferred but ...
....Read more...
Type: Permanent Location: Long Beach, US-CA
Salary / Rate: 16.7
Posted: 2026-03-14 08:18:00
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As a Referral Coordinator you are responsible for providing our participants with a warm, authentic, and compassionate welcome to the service.
As their first point of contact, you will supportively guide them through our triage and assessment process, ensuring their needs, preferences and expectation are carefully managed and supported.
This role is responsible for supporting participants to access the right intervention, at the right time, in the right way, in line with their goal, whilst also encouraging individuals to access our virtual care platform.
With a number of behaviour changes options, it is the role of the Referral Coordinator to support participants to make an informed choice as to their care pathway, exploring in-house, sub-contracted and adjacent service options.
1.
Received and process service referrals received via multi-channel delivery including, email, text, referral form, web-form and telephone providing:
• A professional service and excellent customer service
• Compassionate communication with excellent enquiry skills
• Effective triage and assessment of needs, preferences, and goal(s)
• Simple, clear, and friction-free onward referral and sign-posting pathways that support a positive service user / participant experience.
• Efficient and accurate data capture
2.
Responsible for the timely onboarding of referrals onto interventions across the service, including onward referral and sign-posted (as required)
• Management of the referral inbox
• Participant invitation to the virtual care platform to encourage self-led journey's
• Participant record creation for those who choose not to undertake the self-led journey.
3.
Complete participant onboarding data capture and questionnaires pre intervention and support in the post intervention.
Activities including:
• Accurate capture of the minimum data set, consent, triage, and assessment baseline questionnaires
• Capture of any accessibility considerations and adaptations required to support the participant with a successful journey
• Sensitive capture of any vulnerabilities and safeguarding concerns
• Effective assessment of need with feedback loops to ensure participant is kept appraised of the process and options
•Delivery of brief intervention and advice in line with government guidelines.
4.Proactive caseload management for those participants unassigned to an intervention.
• Responsive engagement with participants via telephone, text, email and via our virtual care platform
• Accurate capture of activities and engagement to drive successful onboarding to interventions
• Dashboard management of referral numbers and participant journeys
5.
Work in line with business and contract performance requirements including:
• Implementing Standard Operating Procedures (SOP)
• Fulfilling policies and quality management framework expectations including (but not limited to), data protection, information security, Health and safety and safeguardi...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-03-14 08:17:59
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As a Referral Coordinator you are responsible for providing our participants with a warm, authentic, and compassionate welcome to the service.
As their first point of contact, you will supportively guide them through our triage and assessment process, ensuring their needs, preferences and expectation are carefully managed and supported.
This role is responsible for supporting participants to access the right intervention, at the right time, in the right way, in line with their goal, whilst also encouraging individuals to access our virtual care platform.
With a number of behaviour changes options, it is the role of the Referral Coordinator to support participants to make an informed choice as to their care pathway, exploring in-house, sub-contracted and adjacent service options.
1.
Received and process service referrals received via multi-channel delivery including, email, text, referral form, web-form and telephone providing:
• A professional service and excellent customer service
• Compassionate communication with excellent enquiry skills
• Effective triage and assessment of needs, preferences, and goal(s)
• Simple, clear, and friction-free onward referral and sign-posting pathways that support a positive service user / participant experience.
• Efficient and accurate data capture
2.
Responsible for the timely onboarding of referrals onto interventions across the service, including onward referral and sign-posted (as required)
• Management of the referral inbox
• Participant invitation to the virtual care platform to encourage self-led journey's
• Participant record creation for those who choose not to undertake the self-led journey.
3.
Complete participant onboarding data capture and questionnaires pre intervention and support in the post intervention.
Activities including:
• Accurate capture of the minimum data set, consent, triage, and assessment baseline questionnaires
• Capture of any accessibility considerations and adaptations required to support the participant with a successful journey
• Sensitive capture of any vulnerabilities and safeguarding concerns
• Effective assessment of need with feedback loops to ensure participant is kept appraised of the process and options
•Delivery of brief intervention and advice in line with government guidelines.
4.Proactive caseload management for those participants unassigned to an intervention.
• Responsive engagement with participants via telephone, text, email and via our virtual care platform
• Accurate capture of activities and engagement to drive successful onboarding to interventions
• Dashboard management of referral numbers and participant journeys
5.
Work in line with business and contract performance requirements including:
• Implementing Standard Operating Procedures (SOP)
• Fulfilling policies and quality management framework expectations including (but not limited to), data protection, information security, Health and safety and safeguardi...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-03-14 08:17:58
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As a Referral Coordinator you are responsible for providing our participants with a warm, authentic, and compassionate welcome to the service.
As their first point of contact, you will supportively guide them through our triage and assessment process, ensuring their needs, preferences and expectation are carefully managed and supported.
This role is responsible for supporting participants to access the right intervention, at the right time, in the right way, in line with their goal, whilst also encouraging individuals to access our virtual care platform.
With a number of behaviour changes options, it is the role of the Referral Coordinator to support participants to make an informed choice as to their care pathway, exploring in-house, sub-contracted and adjacent service options.
1.
Received and process service referrals received via multi-channel delivery including, email, text, referral form, web-form and telephone providing:
• A professional service and excellent customer service
• Compassionate communication with excellent enquiry skills
• Effective triage and assessment of needs, preferences, and goal(s)
• Simple, clear, and friction-free onward referral and sign-posting pathways that support a positive service user / participant experience.
• Efficient and accurate data capture
2.
Responsible for the timely onboarding of referrals onto interventions across the service, including onward referral and sign-posted (as required)
• Management of the referral inbox
• Participant invitation to the virtual care platform to encourage self-led journey's
• Participant record creation for those who choose not to undertake the self-led journey.
3.
Complete participant onboarding data capture and questionnaires pre intervention and support in the post intervention.
Activities including:
• Accurate capture of the minimum data set, consent, triage, and assessment baseline questionnaires
• Capture of any accessibility considerations and adaptations required to support the participant with a successful journey
• Sensitive capture of any vulnerabilities and safeguarding concerns
• Effective assessment of need with feedback loops to ensure participant is kept appraised of the process and options
•Delivery of brief intervention and advice in line with government guidelines.
4.Proactive caseload management for those participants unassigned to an intervention.
• Responsive engagement with participants via telephone, text, email and via our virtual care platform
• Accurate capture of activities and engagement to drive successful onboarding to interventions
• Dashboard management of referral numbers and participant journeys
5.
Work in line with business and contract performance requirements including:
• Implementing Standard Operating Procedures (SOP)
• Fulfilling policies and quality management framework expectations including (but not limited to), data protection, information security, Health and safety and safeguardi...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-03-14 08:17:57
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As a Referral Coordinator you are responsible for providing our participants with a warm, authentic, and compassionate welcome to the service.
As their first point of contact, you will supportively guide them through our triage and assessment process, ensuring their needs, preferences and expectation are carefully managed and supported.
This role is responsible for supporting participants to access the right intervention, at the right time, in the right way, in line with their goal, whilst also encouraging individuals to access our virtual care platform.
With a number of behaviour changes options, it is the role of the Referral Coordinator to support participants to make an informed choice as to their care pathway, exploring in-house, sub-contracted and adjacent service options.
1.
Received and process service referrals received via multi-channel delivery including, email, text, referral form, web-form and telephone providing:
• A professional service and excellent customer service
• Compassionate communication with excellent enquiry skills
• Effective triage and assessment of needs, preferences, and goal(s)
• Simple, clear, and friction-free onward referral and sign-posting pathways that support a positive service user / participant experience.
• Efficient and accurate data capture
2.
Responsible for the timely onboarding of referrals onto interventions across the service, including onward referral and sign-posted (as required)
• Management of the referral inbox
• Participant invitation to the virtual care platform to encourage self-led journey's
• Participant record creation for those who choose not to undertake the self-led journey.
3.
Complete participant onboarding data capture and questionnaires pre intervention and support in the post intervention.
Activities including:
• Accurate capture of the minimum data set, consent, triage, and assessment baseline questionnaires
• Capture of any accessibility considerations and adaptations required to support the participant with a successful journey
• Sensitive capture of any vulnerabilities and safeguarding concerns
• Effective assessment of need with feedback loops to ensure participant is kept appraised of the process and options
•Delivery of brief intervention and advice in line with government guidelines.
4.Proactive caseload management for those participants unassigned to an intervention.
• Responsive engagement with participants via telephone, text, email and via our virtual care platform
• Accurate capture of activities and engagement to drive successful onboarding to interventions
• Dashboard management of referral numbers and participant journeys
5.
Work in line with business and contract performance requirements including:
• Implementing Standard Operating Procedures (SOP)
• Fulfilling policies and quality management framework expectations including (but not limited to), data protection, information security, Health and safety and safeguardi...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2026-03-14 08:17:56
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As a Referral Coordinator you are responsible for providing our participants with a warm, authentic, and compassionate welcome to the service.
As their first point of contact, you will supportively guide them through our triage and assessment process, ensuring their needs, preferences and expectation are carefully managed and supported.
This role is responsible for supporting participants to access the right intervention, at the right time, in the right way, in line with their goal, whilst also encouraging individuals to access our virtual care platform.
With a number of behaviour changes options, it is the role of the Referral Coordinator to support participants to make an informed choice as to their care pathway, exploring in-house, sub-contracted and adjacent service options.
1.
Received and process service referrals received via multi-channel delivery including, email, text, referral form, web-form and telephone providing:
• A professional service and excellent customer service
• Compassionate communication with excellent enquiry skills
• Effective triage and assessment of needs, preferences, and goal(s)
• Simple, clear, and friction-free onward referral and sign-posting pathways that support a positive service user / participant experience.
• Efficient and accurate data capture
2.
Responsible for the timely onboarding of referrals onto interventions across the service, including onward referral and sign-posted (as required)
• Management of the referral inbox
• Participant invitation to the virtual care platform to encourage self-led journey's
• Participant record creation for those who choose not to undertake the self-led journey.
3.
Complete participant onboarding data capture and questionnaires pre intervention and support in the post intervention.
Activities including:
• Accurate capture of the minimum data set, consent, triage, and assessment baseline questionnaires
• Capture of any accessibility considerations and adaptations required to support the participant with a successful journey
• Sensitive capture of any vulnerabilities and safeguarding concerns
• Effective assessment of need with feedback loops to ensure participant is kept appraised of the process and options
•Delivery of brief intervention and advice in line with government guidelines.
4.Proactive caseload management for those participants unassigned to an intervention.
• Responsive engagement with participants via telephone, text, email and via our virtual care platform
• Accurate capture of activities and engagement to drive successful onboarding to interventions
• Dashboard management of referral numbers and participant journeys
5.
Work in line with business and contract performance requirements including:
• Implementing Standard Operating Procedures (SOP)
• Fulfilling policies and quality management framework expectations including (but not limited to), data protection, information security, Health and safety and safeguardi...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2026-03-14 08:17:56
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As a Referral Coordinator you are responsible for providing our participants with a warm, authentic, and compassionate welcome to the service.
As their first point of contact, you will supportively guide them through our triage and assessment process, ensuring their needs, preferences and expectation are carefully managed and supported.
This role is responsible for supporting participants to access the right intervention, at the right time, in the right way, in line with their goal, whilst also encouraging individuals to access our virtual care platform.
With a number of behaviour changes options, it is the role of the Referral Coordinator to support participants to make an informed choice as to their care pathway, exploring in-house, sub-contracted and adjacent service options.
1.
Received and process service referrals received via multi-channel delivery including, email, text, referral form, web-form and telephone providing:
• A professional service and excellent customer service
• Compassionate communication with excellent enquiry skills
• Effective triage and assessment of needs, preferences, and goal(s)
• Simple, clear, and friction-free onward referral and sign-posting pathways that support a positive service user / participant experience.
• Efficient and accurate data capture
2.
Responsible for the timely onboarding of referrals onto interventions across the service, including onward referral and sign-posted (as required)
• Management of the referral inbox
• Participant invitation to the virtual care platform to encourage self-led journey's
• Participant record creation for those who choose not to undertake the self-led journey.
3.
Complete participant onboarding data capture and questionnaires pre intervention and support in the post intervention.
Activities including:
• Accurate capture of the minimum data set, consent, triage, and assessment baseline questionnaires
• Capture of any accessibility considerations and adaptations required to support the participant with a successful journey
• Sensitive capture of any vulnerabilities and safeguarding concerns
• Effective assessment of need with feedback loops to ensure participant is kept appraised of the process and options
•Delivery of brief intervention and advice in line with government guidelines.
4.Proactive caseload management for those participants unassigned to an intervention.
• Responsive engagement with participants via telephone, text, email and via our virtual care platform
• Accurate capture of activities and engagement to drive successful onboarding to interventions
• Dashboard management of referral numbers and participant journeys
5.
Work in line with business and contract performance requirements including:
• Implementing Standard Operating Procedures (SOP)
• Fulfilling policies and quality management framework expectations including (but not limited to), data protection, information security, Health and safety and safeguardi...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-03-14 08:17:55
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As a Referral Coordinator you are responsible for providing our participants with a warm, authentic, and compassionate welcome to the service.
As their first point of contact, you will supportively guide them through our triage and assessment process, ensuring their needs, preferences and expectation are carefully managed and supported.
This role is responsible for supporting participants to access the right intervention, at the right time, in the right way, in line with their goal, whilst also encouraging individuals to access our virtual care platform.
With a number of behaviour changes options, it is the role of the Referral Coordinator to support participants to make an informed choice as to their care pathway, exploring in-house, sub-contracted and adjacent service options.
1.
Received and process service referrals received via multi-channel delivery including, email, text, referral form, web-form and telephone providing:
• A professional service and excellent customer service
• Compassionate communication with excellent enquiry skills
• Effective triage and assessment of needs, preferences, and goal(s)
• Simple, clear, and friction-free onward referral and sign-posting pathways that support a positive service user / participant experience.
• Efficient and accurate data capture
2.
Responsible for the timely onboarding of referrals onto interventions across the service, including onward referral and sign-posted (as required)
• Management of the referral inbox
• Participant invitation to the virtual care platform to encourage self-led journey's
• Participant record creation for those who choose not to undertake the self-led journey.
3.
Complete participant onboarding data capture and questionnaires pre intervention and support in the post intervention.
Activities including:
• Accurate capture of the minimum data set, consent, triage, and assessment baseline questionnaires
• Capture of any accessibility considerations and adaptations required to support the participant with a successful journey
• Sensitive capture of any vulnerabilities and safeguarding concerns
• Effective assessment of need with feedback loops to ensure participant is kept appraised of the process and options
•Delivery of brief intervention and advice in line with government guidelines.
4.Proactive caseload management for those participants unassigned to an intervention.
• Responsive engagement with participants via telephone, text, email and via our virtual care platform
• Accurate capture of activities and engagement to drive successful onboarding to interventions
• Dashboard management of referral numbers and participant journeys
5.
Work in line with business and contract performance requirements including:
• Implementing Standard Operating Procedures (SOP)
• Fulfilling policies and quality management framework expectations including (but not limited to), data protection, information security, Health and safety and safeguardi...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-03-14 08:17:55
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As a Referral Coordinator you are responsible for providing our participants with a warm, authentic, and compassionate welcome to the service.
As their first point of contact, you will supportively guide them through our triage and assessment process, ensuring their needs, preferences and expectation are carefully managed and supported.
This role is responsible for supporting participants to access the right intervention, at the right time, in the right way, in line with their goal, whilst also encouraging individuals to access our virtual care platform.
With a number of behaviour changes options, it is the role of the Referral Coordinator to support participants to make an informed choice as to their care pathway, exploring in-house, sub-contracted and adjacent service options.
1.
Received and process service referrals received via multi-channel delivery including, email, text, referral form, web-form and telephone providing:
• A professional service and excellent customer service
• Compassionate communication with excellent enquiry skills
• Effective triage and assessment of needs, preferences, and goal(s)
• Simple, clear, and friction-free onward referral and sign-posting pathways that support a positive service user / participant experience.
• Efficient and accurate data capture
2.
Responsible for the timely onboarding of referrals onto interventions across the service, including onward referral and sign-posted (as required)
• Management of the referral inbox
• Participant invitation to the virtual care platform to encourage self-led journey's
• Participant record creation for those who choose not to undertake the self-led journey.
3.
Complete participant onboarding data capture and questionnaires pre intervention and support in the post intervention.
Activities including:
• Accurate capture of the minimum data set, consent, triage, and assessment baseline questionnaires
• Capture of any accessibility considerations and adaptations required to support the participant with a successful journey
• Sensitive capture of any vulnerabilities and safeguarding concerns
• Effective assessment of need with feedback loops to ensure participant is kept appraised of the process and options
•Delivery of brief intervention and advice in line with government guidelines.
4.Proactive caseload management for those participants unassigned to an intervention.
• Responsive engagement with participants via telephone, text, email and via our virtual care platform
• Accurate capture of activities and engagement to drive successful onboarding to interventions
• Dashboard management of referral numbers and participant journeys
5.
Work in line with business and contract performance requirements including:
• Implementing Standard Operating Procedures (SOP)
• Fulfilling policies and quality management framework expectations including (but not limited to), data protection, information security, Health and safety and safeguardi...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-03-14 08:17:54
-
As a Referral Coordinator you are responsible for providing our participants with a warm, authentic, and compassionate welcome to the service.
As their first point of contact, you will supportively guide them through our triage and assessment process, ensuring their needs, preferences and expectation are carefully managed and supported.
This role is responsible for supporting participants to access the right intervention, at the right time, in the right way, in line with their goal, whilst also encouraging individuals to access our virtual care platform.
With a number of behaviour changes options, it is the role of the Referral Coordinator to support participants to make an informed choice as to their care pathway, exploring in-house, sub-contracted and adjacent service options.
1.
Received and process service referrals received via multi-channel delivery including, email, text, referral form, web-form and telephone providing:
• A professional service and excellent customer service
• Compassionate communication with excellent enquiry skills
• Effective triage and assessment of needs, preferences, and goal(s)
• Simple, clear, and friction-free onward referral and sign-posting pathways that support a positive service user / participant experience.
• Efficient and accurate data capture
2.
Responsible for the timely onboarding of referrals onto interventions across the service, including onward referral and sign-posted (as required)
• Management of the referral inbox
• Participant invitation to the virtual care platform to encourage self-led journey's
• Participant record creation for those who choose not to undertake the self-led journey.
3.
Complete participant onboarding data capture and questionnaires pre intervention and support in the post intervention.
Activities including:
• Accurate capture of the minimum data set, consent, triage, and assessment baseline questionnaires
• Capture of any accessibility considerations and adaptations required to support the participant with a successful journey
• Sensitive capture of any vulnerabilities and safeguarding concerns
• Effective assessment of need with feedback loops to ensure participant is kept appraised of the process and options
•Delivery of brief intervention and advice in line with government guidelines.
4.Proactive caseload management for those participants unassigned to an intervention.
• Responsive engagement with participants via telephone, text, email and via our virtual care platform
• Accurate capture of activities and engagement to drive successful onboarding to interventions
• Dashboard management of referral numbers and participant journeys
5.
Work in line with business and contract performance requirements including:
• Implementing Standard Operating Procedures (SOP)
• Fulfilling policies and quality management framework expectations including (but not limited to), data protection, information security, Health and safety and safeguardi...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-03-14 08:17:53
-
As a Referral Coordinator you are responsible for providing our participants with a warm, authentic, and compassionate welcome to the service.
As their first point of contact, you will supportively guide them through our triage and assessment process, ensuring their needs, preferences and expectation are carefully managed and supported.
This role is responsible for supporting participants to access the right intervention, at the right time, in the right way, in line with their goal, whilst also encouraging individuals to access our virtual care platform.
With a number of behaviour changes options, it is the role of the Referral Coordinator to support participants to make an informed choice as to their care pathway, exploring in-house, sub-contracted and adjacent service options.
1.
Received and process service referrals received via multi-channel delivery including, email, text, referral form, web-form and telephone providing:
• A professional service and excellent customer service
• Compassionate communication with excellent enquiry skills
• Effective triage and assessment of needs, preferences, and goal(s)
• Simple, clear, and friction-free onward referral and sign-posting pathways that support a positive service user / participant experience.
• Efficient and accurate data capture
2.
Responsible for the timely onboarding of referrals onto interventions across the service, including onward referral and sign-posted (as required)
• Management of the referral inbox
• Participant invitation to the virtual care platform to encourage self-led journey's
• Participant record creation for those who choose not to undertake the self-led journey.
3.
Complete participant onboarding data capture and questionnaires pre intervention and support in the post intervention.
Activities including:
• Accurate capture of the minimum data set, consent, triage, and assessment baseline questionnaires
• Capture of any accessibility considerations and adaptations required to support the participant with a successful journey
• Sensitive capture of any vulnerabilities and safeguarding concerns
• Effective assessment of need with feedback loops to ensure participant is kept appraised of the process and options
•Delivery of brief intervention and advice in line with government guidelines.
4.Proactive caseload management for those participants unassigned to an intervention.
• Responsive engagement with participants via telephone, text, email and via our virtual care platform
• Accurate capture of activities and engagement to drive successful onboarding to interventions
• Dashboard management of referral numbers and participant journeys
5.
Work in line with business and contract performance requirements including:
• Implementing Standard Operating Procedures (SOP)
• Fulfilling policies and quality management framework expectations including (but not limited to), data protection, information security, Health and safety and safeguardi...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-03-14 08:17:53
-
As a Referral Coordinator you are responsible for providing our participants with a warm, authentic, and compassionate welcome to the service.
As their first point of contact, you will supportively guide them through our triage and assessment process, ensuring their needs, preferences and expectation are carefully managed and supported.
This role is responsible for supporting participants to access the right intervention, at the right time, in the right way, in line with their goal, whilst also encouraging individuals to access our virtual care platform.
With a number of behaviour changes options, it is the role of the Referral Coordinator to support participants to make an informed choice as to their care pathway, exploring in-house, sub-contracted and adjacent service options.
1.
Received and process service referrals received via multi-channel delivery including, email, text, referral form, web-form and telephone providing:
• A professional service and excellent customer service
• Compassionate communication with excellent enquiry skills
• Effective triage and assessment of needs, preferences, and goal(s)
• Simple, clear, and friction-free onward referral and sign-posting pathways that support a positive service user / participant experience.
• Efficient and accurate data capture
2.
Responsible for the timely onboarding of referrals onto interventions across the service, including onward referral and sign-posted (as required)
• Management of the referral inbox
• Participant invitation to the virtual care platform to encourage self-led journey's
• Participant record creation for those who choose not to undertake the self-led journey.
3.
Complete participant onboarding data capture and questionnaires pre intervention and support in the post intervention.
Activities including:
• Accurate capture of the minimum data set, consent, triage, and assessment baseline questionnaires
• Capture of any accessibility considerations and adaptations required to support the participant with a successful journey
• Sensitive capture of any vulnerabilities and safeguarding concerns
• Effective assessment of need with feedback loops to ensure participant is kept appraised of the process and options
•Delivery of brief intervention and advice in line with government guidelines.
4.Proactive caseload management for those participants unassigned to an intervention.
• Responsive engagement with participants via telephone, text, email and via our virtual care platform
• Accurate capture of activities and engagement to drive successful onboarding to interventions
• Dashboard management of referral numbers and participant journeys
5.
Work in line with business and contract performance requirements including:
• Implementing Standard Operating Procedures (SOP)
• Fulfilling policies and quality management framework expectations including (but not limited to), data protection, information security, Health and safety and safeguardi...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-03-14 08:17:52
-
Essential Duties and Responsibilities:
- Engage in outreach activities (phone calls, home visits, and community presentations) according to project protocols.
- Deliver individual and group outreach presentations to recipients and community members.
- Educate recipients about program offerings and enrollment options.
- Introduce managed care choices to recipients and aid in navigating health care and dental plans.
- Cultivate positive relationships with county staff, state agencies, community groups, and recipients.
- Input data directly into specified internal automated systems following project policies.
- Develop and sustain familiarity with the community, actively participating in local events, health fairs, and related activities as required.
- Support fellow team members in managing and completing daily tasks.
- Conduct face-to-face and/or virtual (telephonic) outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
- Assist clients with the enrollment/transfer/disenrollment process
- Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
- Conduct appointments to assist CYES Program eligible consumers complete their Medicaid application.
- Assist Call Center Operations and other departments as determined by project management to meet business needs
- Regular member of a processing unit within the Outreach department:
* EEU
* Data Entry
* Manual Notices
- Conduct shadowing / training activities with new hires
- Works in assigned special projects
- Maintain Certified Application Counselor CAC active certification
- Conduct Certified Application Counselor (CAC) tasks in select counties
- Maintain updated knowledge of the New York Medicaid Choice Project
- Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
- Perform other duties as assigned by Management
Minimum Requirements
- High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.
- Prior work experience in customer service, data entry and or data processing
- Experience working with MS office applications (Excel, Word and Outlook)
Preferred Requirements
- Some college or college degree
- Experience with New York Medicaid
- 2+ years of experience in customer service or related position
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines.
- Effectively manages multiple tasks and priorities under pressure, ensuring high-quality outcomes in a fast-paced environment.
Home Office Requirements
-Candidates must have their own laptop/computer equipment with Windows 10 Operating System or above.
-Reliable high-speed internet service
-Minimum 20 Mpbs download speeds/50...
....Read more...
Type: Permanent Location: Mt. Morris, US-NY
Salary / Rate: Not Specified
Posted: 2026-03-14 08:17:51
-
As a Referral Coordinator you are responsible for providing our participants with a warm, authentic, and compassionate welcome to the service.
As their first point of contact, you will supportively guide them through our triage and assessment process, ensuring their needs, preferences and expectation are carefully managed and supported.
This role is responsible for supporting participants to access the right intervention, at the right time, in the right way, in line with their goal, whilst also encouraging individuals to access our virtual care platform.
With a number of behaviour changes options, it is the role of the Referral Coordinator to support participants to make an informed choice as to their care pathway, exploring in-house, sub-contracted and adjacent service options.
1.
Received and process service referrals received via multi-channel delivery including, email, text, referral form, web-form and telephone providing:
• A professional service and excellent customer service
• Compassionate communication with excellent enquiry skills
• Effective triage and assessment of needs, preferences, and goal(s)
• Simple, clear, and friction-free onward referral and sign-posting pathways that support a positive service user / participant experience.
• Efficient and accurate data capture
2.
Responsible for the timely onboarding of referrals onto interventions across the service, including onward referral and sign-posted (as required)
• Management of the referral inbox
• Participant invitation to the virtual care platform to encourage self-led journey's
• Participant record creation for those who choose not to undertake the self-led journey.
3.
Complete participant onboarding data capture and questionnaires pre intervention and support in the post intervention.
Activities including:
• Accurate capture of the minimum data set, consent, triage, and assessment baseline questionnaires
• Capture of any accessibility considerations and adaptations required to support the participant with a successful journey
• Sensitive capture of any vulnerabilities and safeguarding concerns
• Effective assessment of need with feedback loops to ensure participant is kept appraised of the process and options
•Delivery of brief intervention and advice in line with government guidelines.
4.Proactive caseload management for those participants unassigned to an intervention.
• Responsive engagement with participants via telephone, text, email and via our virtual care platform
• Accurate capture of activities and engagement to drive successful onboarding to interventions
• Dashboard management of referral numbers and participant journeys
5.
Work in line with business and contract performance requirements including:
• Implementing Standard Operating Procedures (SOP)
• Fulfilling policies and quality management framework expectations including (but not limited to), data protection, information security, Health and safety and safeguardi...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-03-14 08:17:51
-
As a Referral Coordinator you are responsible for providing our participants with a warm, authentic, and compassionate welcome to the service.
As their first point of contact, you will supportively guide them through our triage and assessment process, ensuring their needs, preferences and expectation are carefully managed and supported.
This role is responsible for supporting participants to access the right intervention, at the right time, in the right way, in line with their goal, whilst also encouraging individuals to access our virtual care platform.
With a number of behaviour changes options, it is the role of the Referral Coordinator to support participants to make an informed choice as to their care pathway, exploring in-house, sub-contracted and adjacent service options.
1.
Received and process service referrals received via multi-channel delivery including, email, text, referral form, web-form and telephone providing:
• A professional service and excellent customer service
• Compassionate communication with excellent enquiry skills
• Effective triage and assessment of needs, preferences, and goal(s)
• Simple, clear, and friction-free onward referral and sign-posting pathways that support a positive service user / participant experience.
• Efficient and accurate data capture
2.
Responsible for the timely onboarding of referrals onto interventions across the service, including onward referral and sign-posted (as required)
• Management of the referral inbox
• Participant invitation to the virtual care platform to encourage self-led journey's
• Participant record creation for those who choose not to undertake the self-led journey.
3.
Complete participant onboarding data capture and questionnaires pre intervention and support in the post intervention.
Activities including:
• Accurate capture of the minimum data set, consent, triage, and assessment baseline questionnaires
• Capture of any accessibility considerations and adaptations required to support the participant with a successful journey
• Sensitive capture of any vulnerabilities and safeguarding concerns
• Effective assessment of need with feedback loops to ensure participant is kept appraised of the process and options
•Delivery of brief intervention and advice in line with government guidelines.
4.Proactive caseload management for those participants unassigned to an intervention.
• Responsive engagement with participants via telephone, text, email and via our virtual care platform
• Accurate capture of activities and engagement to drive successful onboarding to interventions
• Dashboard management of referral numbers and participant journeys
5.
Work in line with business and contract performance requirements including:
• Implementing Standard Operating Procedures (SOP)
• Fulfilling policies and quality management framework expectations including (but not limited to), data protection, information security, Health and safety and safeguardi...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-03-14 08:17:50
-
As a Referral Coordinator you are responsible for providing our participants with a warm, authentic, and compassionate welcome to the service.
As their first point of contact, you will supportively guide them through our triage and assessment process, ensuring their needs, preferences and expectation are carefully managed and supported.
This role is responsible for supporting participants to access the right intervention, at the right time, in the right way, in line with their goal, whilst also encouraging individuals to access our virtual care platform.
With a number of behaviour changes options, it is the role of the Referral Coordinator to support participants to make an informed choice as to their care pathway, exploring in-house, sub-contracted and adjacent service options.
1.
Received and process service referrals received via multi-channel delivery including, email, text, referral form, web-form and telephone providing:
• A professional service and excellent customer service
• Compassionate communication with excellent enquiry skills
• Effective triage and assessment of needs, preferences, and goal(s)
• Simple, clear, and friction-free onward referral and sign-posting pathways that support a positive service user / participant experience.
• Efficient and accurate data capture
2.
Responsible for the timely onboarding of referrals onto interventions across the service, including onward referral and sign-posted (as required)
• Management of the referral inbox
• Participant invitation to the virtual care platform to encourage self-led journey's
• Participant record creation for those who choose not to undertake the self-led journey.
3.
Complete participant onboarding data capture and questionnaires pre intervention and support in the post intervention.
Activities including:
• Accurate capture of the minimum data set, consent, triage, and assessment baseline questionnaires
• Capture of any accessibility considerations and adaptations required to support the participant with a successful journey
• Sensitive capture of any vulnerabilities and safeguarding concerns
• Effective assessment of need with feedback loops to ensure participant is kept appraised of the process and options
•Delivery of brief intervention and advice in line with government guidelines.
4.Proactive caseload management for those participants unassigned to an intervention.
• Responsive engagement with participants via telephone, text, email and via our virtual care platform
• Accurate capture of activities and engagement to drive successful onboarding to interventions
• Dashboard management of referral numbers and participant journeys
5.
Work in line with business and contract performance requirements including:
• Implementing Standard Operating Procedures (SOP)
• Fulfilling policies and quality management framework expectations including (but not limited to), data protection, information security, Health and safety and safeguardi...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-03-14 08:17:50
-
As a Referral Coordinator you are responsible for providing our participants with a warm, authentic, and compassionate welcome to the service.
As their first point of contact, you will supportively guide them through our triage and assessment process, ensuring their needs, preferences and expectation are carefully managed and supported.
This role is responsible for supporting participants to access the right intervention, at the right time, in the right way, in line with their goal, whilst also encouraging individuals to access our virtual care platform.
With a number of behaviour changes options, it is the role of the Referral Coordinator to support participants to make an informed choice as to their care pathway, exploring in-house, sub-contracted and adjacent service options.
1.
Received and process service referrals received via multi-channel delivery including, email, text, referral form, web-form and telephone providing:
• A professional service and excellent customer service
• Compassionate communication with excellent enquiry skills
• Effective triage and assessment of needs, preferences, and goal(s)
• Simple, clear, and friction-free onward referral and sign-posting pathways that support a positive service user / participant experience.
• Efficient and accurate data capture
2.
Responsible for the timely onboarding of referrals onto interventions across the service, including onward referral and sign-posted (as required)
• Management of the referral inbox
• Participant invitation to the virtual care platform to encourage self-led journey's
• Participant record creation for those who choose not to undertake the self-led journey.
3.
Complete participant onboarding data capture and questionnaires pre intervention and support in the post intervention.
Activities including:
• Accurate capture of the minimum data set, consent, triage, and assessment baseline questionnaires
• Capture of any accessibility considerations and adaptations required to support the participant with a successful journey
• Sensitive capture of any vulnerabilities and safeguarding concerns
• Effective assessment of need with feedback loops to ensure participant is kept appraised of the process and options
•Delivery of brief intervention and advice in line with government guidelines.
4.Proactive caseload management for those participants unassigned to an intervention.
• Responsive engagement with participants via telephone, text, email and via our virtual care platform
• Accurate capture of activities and engagement to drive successful onboarding to interventions
• Dashboard management of referral numbers and participant journeys
5.
Work in line with business and contract performance requirements including:
• Implementing Standard Operating Procedures (SOP)
• Fulfilling policies and quality management framework expectations including (but not limited to), data protection, information security, Health and safety and safeguardi...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-03-14 08:17:49
-
As a Referral Coordinator you are responsible for providing our participants with a warm, authentic, and compassionate welcome to the service.
As their first point of contact, you will supportively guide them through our triage and assessment process, ensuring their needs, preferences and expectation are carefully managed and supported.
This role is responsible for supporting participants to access the right intervention, at the right time, in the right way, in line with their goal, whilst also encouraging individuals to access our virtual care platform.
With a number of behaviour changes options, it is the role of the Referral Coordinator to support participants to make an informed choice as to their care pathway, exploring in-house, sub-contracted and adjacent service options.
1.
Received and process service referrals received via multi-channel delivery including, email, text, referral form, web-form and telephone providing:
• A professional service and excellent customer service
• Compassionate communication with excellent enquiry skills
• Effective triage and assessment of needs, preferences, and goal(s)
• Simple, clear, and friction-free onward referral and sign-posting pathways that support a positive service user / participant experience.
• Efficient and accurate data capture
2.
Responsible for the timely onboarding of referrals onto interventions across the service, including onward referral and sign-posted (as required)
• Management of the referral inbox
• Participant invitation to the virtual care platform to encourage self-led journey's
• Participant record creation for those who choose not to undertake the self-led journey.
3.
Complete participant onboarding data capture and questionnaires pre intervention and support in the post intervention.
Activities including:
• Accurate capture of the minimum data set, consent, triage, and assessment baseline questionnaires
• Capture of any accessibility considerations and adaptations required to support the participant with a successful journey
• Sensitive capture of any vulnerabilities and safeguarding concerns
• Effective assessment of need with feedback loops to ensure participant is kept appraised of the process and options
•Delivery of brief intervention and advice in line with government guidelines.
4.Proactive caseload management for those participants unassigned to an intervention.
• Responsive engagement with participants via telephone, text, email and via our virtual care platform
• Accurate capture of activities and engagement to drive successful onboarding to interventions
• Dashboard management of referral numbers and participant journeys
5.
Work in line with business and contract performance requirements including:
• Implementing Standard Operating Procedures (SOP)
• Fulfilling policies and quality management framework expectations including (but not limited to), data protection, information security, Health and safety and safeguardi...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-03-14 08:17:48
-
As a Referral Coordinator you are responsible for providing our participants with a warm, authentic, and compassionate welcome to the service.
As their first point of contact, you will supportively guide them through our triage and assessment process, ensuring their needs, preferences and expectation are carefully managed and supported.
This role is responsible for supporting participants to access the right intervention, at the right time, in the right way, in line with their goal, whilst also encouraging individuals to access our virtual care platform.
With a number of behaviour changes options, it is the role of the Referral Coordinator to support participants to make an informed choice as to their care pathway, exploring in-house, sub-contracted and adjacent service options.
1.
Received and process service referrals received via multi-channel delivery including, email, text, referral form, web-form and telephone providing:
• A professional service and excellent customer service
• Compassionate communication with excellent enquiry skills
• Effective triage and assessment of needs, preferences, and goal(s)
• Simple, clear, and friction-free onward referral and sign-posting pathways that support a positive service user / participant experience.
• Efficient and accurate data capture
2.
Responsible for the timely onboarding of referrals onto interventions across the service, including onward referral and sign-posted (as required)
• Management of the referral inbox
• Participant invitation to the virtual care platform to encourage self-led journey's
• Participant record creation for those who choose not to undertake the self-led journey.
3.
Complete participant onboarding data capture and questionnaires pre intervention and support in the post intervention.
Activities including:
• Accurate capture of the minimum data set, consent, triage, and assessment baseline questionnaires
• Capture of any accessibility considerations and adaptations required to support the participant with a successful journey
• Sensitive capture of any vulnerabilities and safeguarding concerns
• Effective assessment of need with feedback loops to ensure participant is kept appraised of the process and options
•Delivery of brief intervention and advice in line with government guidelines.
4.Proactive caseload management for those participants unassigned to an intervention.
• Responsive engagement with participants via telephone, text, email and via our virtual care platform
• Accurate capture of activities and engagement to drive successful onboarding to interventions
• Dashboard management of referral numbers and participant journeys
5.
Work in line with business and contract performance requirements including:
• Implementing Standard Operating Procedures (SOP)
• Fulfilling policies and quality management framework expectations including (but not limited to), data protection, information security, Health and safety and safeguardi...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-03-14 08:17:48
-
Accountabilities:
1.
External communications, reputation and policy strategy
2.
Public affairs, policy positioning and stakeholder influence
3.
Business development and growth support
4.
Media leadership and issues management
5.
People, agency and partner leadership
Key Contacts & Relationships:
Internal:
• UK Executive and senior leadership team
• Communications and Marketing colleagues
• Business development and operational leaders
• Legal and compliance and teams
• Global communications colleagues
External:
• National and trade media
• Politicians and civil servants
• Regulators and public bodies
• Industry bodies, partners and NGOs
Qualifications & Experience
What we're looking for
Experience and knowledge
• Significant experience leading PR, media and public affairs activity in a large, complex or high profile organisation.
• Proven experience engaging with politicians, civil servants and senior external stakeholders on complex policy issues.
• Strong understanding of reputational risk, issues management and crisis communications.
• Experience leading teams and coordinating multi disciplinary delivery plans and strategies.
• Strong interest in, and understanding of, welfare, health and disability policy and public services.
Skills and capabilities
• Excellent written and verbal communication skills, with the ability to translate complex issues into clear, compelling messages.
• Strong judgement and confidence when handling sensitive or high risk issues.
• Strategic thinker with the ability to operate at pace in a fast moving environment.
• Highly organised, detail focused and comfortable managing multiple priorities.
• Collaborative leadership style, with the credibility to influence at senior levels.
Qualifications
• Degree or professional qualification in communications, public affairs, marketing or a related field, or equivalent experience.
Individual Competencies
• Strategic thinking and judgement
Able to see the bigger picture, anticipate future risks and opportunities, and make sound decisions in complex, fast moving political, media and policy environments.
• Reputational leadership
Demonstrates strong judgement when handling sensitive, high risk issues and provides calm, credible leadership during periods of scrutiny or challenge.
• Influence and stakeholder credibility
Builds trust quickly and influences effectively with senior internal leaders and external stakeholders, including politicians, civil servants, regulators and partners.
• Exceptional communication
Communicates clearly and persuasively, translating complex policy and operational issues into accessible, compelling messages for different audiences.
• Commercial and growth mindset
Understands how external communications, policy positioning and reputation support business development, partnerships and long term growth.
• Collaboration and matrix working
Works effectively acr...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-03-14 08:17:47
-
Accountabilities:
1.
External communications, reputation and policy strategy
2.
Public affairs, policy positioning and stakeholder influence
3.
Business development and growth support
4.
Media leadership and issues management
5.
People, agency and partner leadership
Key Contacts & Relationships:
Internal:
• UK Executive and senior leadership team
• Communications and Marketing colleagues
• Business development and operational leaders
• Legal and compliance and teams
• Global communications colleagues
External:
• National and trade media
• Politicians and civil servants
• Regulators and public bodies
• Industry bodies, partners and NGOs
Qualifications & Experience
What we're looking for
Experience and knowledge
• Significant experience leading PR, media and public affairs activity in a large, complex or high profile organisation.
• Proven experience engaging with politicians, civil servants and senior external stakeholders on complex policy issues.
• Strong understanding of reputational risk, issues management and crisis communications.
• Experience leading teams and coordinating multi disciplinary delivery plans and strategies.
• Strong interest in, and understanding of, welfare, health and disability policy and public services.
Skills and capabilities
• Excellent written and verbal communication skills, with the ability to translate complex issues into clear, compelling messages.
• Strong judgement and confidence when handling sensitive or high risk issues.
• Strategic thinker with the ability to operate at pace in a fast moving environment.
• Highly organised, detail focused and comfortable managing multiple priorities.
• Collaborative leadership style, with the credibility to influence at senior levels.
Qualifications
• Degree or professional qualification in communications, public affairs, marketing or a related field, or equivalent experience.
Individual Competencies
• Strategic thinking and judgement
Able to see the bigger picture, anticipate future risks and opportunities, and make sound decisions in complex, fast moving political, media and policy environments.
• Reputational leadership
Demonstrates strong judgement when handling sensitive, high risk issues and provides calm, credible leadership during periods of scrutiny or challenge.
• Influence and stakeholder credibility
Builds trust quickly and influences effectively with senior internal leaders and external stakeholders, including politicians, civil servants, regulators and partners.
• Exceptional communication
Communicates clearly and persuasively, translating complex policy and operational issues into accessible, compelling messages for different audiences.
• Commercial and growth mindset
Understands how external communications, policy positioning and reputation support business development, partnerships and long term growth.
• Collaboration and matrix working
Works effectively acr...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-03-14 08:17:46
