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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: 55000
Posted: 2024-04-25 08:43:36
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: 55000
Posted: 2024-04-25 08:43:35
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: 55000
Posted: 2024-04-25 08:43:34
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: 55000
Posted: 2024-04-25 08:43:33
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: 55000
Posted: 2024-04-25 08:43:33
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: 55000
Posted: 2024-04-25 08:43:32
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: 55000
Posted: 2024-04-25 08:43:31
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: 55000
Posted: 2024-04-25 08:43:31
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: 55000
Posted: 2024-04-25 08:43:30
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: 55000
Posted: 2024-04-25 08:43:29
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: 55000
Posted: 2024-04-25 08:43:29
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: 55000
Posted: 2024-04-25 08:43:28
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: 55000
Posted: 2024-04-25 08:43:27
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: 55000
Posted: 2024-04-25 08:43:27
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: 55000
Posted: 2024-04-25 08:43:26
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Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: 55000
Posted: 2024-04-25 08:43:25
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Provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing.
Provide direct patient intervention by providing health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws.
Demonstrate the company s core values of respect, honesty, integrity, diversity, inclusion and safety.Based in the Midwest, Roundy's merged with The Kroger Company in 2015.
Today, we're proudly serving Roundy's customers in over 140 stores under the retail banners Pick ‘n Save and Metro Market in Wisconsin and Mariano's in Illinois.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Roundy's family!
If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call 844-849-7136 or contact the location's management.
Minimum
- High School Diploma or GED
- Must be 18 years old
- Meets minimum state requirements to perform the functions related to the position
- Ability to handle highly confidential information
Desired
- Any equivalent experience of a pharmacy clerk
- Any previous comparable experience
- EPRN familiarity- Support company health and wellness initiatives
- Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company s policies regarding the same
- Assist pharmacist in all responsibilities except those that require a pharmacist s professional judgement
- Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing
- Understand and follow the company guidelines on the operation of the cash register and follow all cashier handling policies to prevent loss including tendering electronic fund transactions such as Credit/Debit Cards, EBT and Gift Cards, as well as cash and check transactions
- Understand and adhere to guidelines on accepting and tendering vendor coupons, limits on cash shorta...
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Type: Permanent Location: Shorewood, US-WI
Salary / Rate: Not Specified
Posted: 2024-04-25 08:43:25
-
Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: 55000
Posted: 2024-04-25 08:43:24
-
Description & Requirements
Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is looking to add a Supervisor to join our team.
Among the many things you will be responsible for, you will be s upervising the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
Essential Duties and Responsibilities: - Interface with project leadership to coordinate direction from the client to ensure proper implementation and follow up.
- Maintain updated knowledge of all project programs.
- Provide staff mentoring and coaching on an ongoing basis.
- Review and analyze call center reports and discover root causing issues.
- Attend supervisor meetings and conduct unit meetings.
- Follow up on customer complaints.
- Evaluate staff performance and conduct annual evaluations.
- Ensure compliance with all applicable requirements of the contract, state and federal regulations.
- Assist in the creation and implementation of innovative methodologies to improve customer service and overall operations.
- Monitor performance including call quality and systems documentation.
- Assures the project is in compliance with established standards and procedures.
- Perform other duties as may be assigned by management.
Minimum Requirements: - Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
A Call/Contact Center Supervisor is familiar with all resources available to successfully complete the work as described below.
Job Duties:
* Supervise the work of Federal Student Aid (FSA) CSRs to ensure adherence to quality standards, deadlines, following procedures, and correcting errors and resolving problems as needed.
* Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
* Develop work schedules and assign duties to direct report personnel to ensure efficiency.
* Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
* Discuss job performance con...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: 55000
Posted: 2024-04-25 08:43:23
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Responsible for filling retail store orders in an accurate, productive and safe manner while operating industrial equipment.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Minimum
* Must be at least age 18
* Ability to read and comprehend instructions
* Ability to work weekends, nights, overtime and holidays on a regular basis
* Ability to walk, stand, bend, push/pull for a minimum of 8 hours with a sense of urgency
* Ability to lift up to 50 pounds frequently
* Must be able to work in ambient or refrigerated environment for long periods of time.
Desired Previous Job Experience
* High school diploma or general education degree (GED)
* Operate industrial equipment in a safe and efficient manner.
* Execute job duties within established engineered labor standards.
* Complete store order assignments according to preferred warehouse management system methods.
* Follow voice commands and/or read order to ascertain correct case number and quantity of merchandise is selected.
* Place selected cases on pallet and arrange orderly to minimize product damage for safe delivery to retail stores.
* Wrap completed store orders, and deliver to shipping dock.
* Comply with all department and company policies and procedures including but not limited to safety and attendance.
* Must be able to perform the essential functions of this position with or without reasonable accommodation
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Type: Permanent Location: Portland, US-TN
Salary / Rate: Not Specified
Posted: 2024-04-25 08:43:23
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Learn the operations of all departments and the duties of store management; share responsibility for store performance in all areas of operation/human resources.
Perform scheduling, security, maintenance, safety, sanitation, ordering, administration & Human Resource-related duties.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Minimum
* High school diploma/GED
* 1 year of experience as department manager, service manager, or equivalent experience
* Store manager/district manager or direct manager approval
Desired
* Retail management experience & knowledge of all aspects of store operations
* Staff supervisory experience
* Assist store manager & associates in the achievement of a favorable customer shopping experience & develop associate interest in customer service/relations to enhance Kroger's best-in-class reputation
* Assist store manager in leading teams in planning, implementing & executing merchandising/operating initiatives
* Assist store manager with developing action plans/communications to associates on Associate Insight survey results
* Work with department heads/store associates to identify store opportunities, develop timely solutions & create action plans to ensure plan implementation
* Role model/demand a highest level of customer service & solve associate/customer issues/concerns
* Manage total store operations in store manager's absence
* Achieve/exceed weekly, period, & annual sales, wage budgets & profit budgets, as well as other targeted goals (e.g., safety, shrink)
* Drive sales by working with department managers to produce/maximize sales & profits, reduce shrink & improve each store department's contribution
* Assist store manager in regular store-level financial performance discussions with associates regarding developing budgets (e.g., sales, shrink, labor expenses, other expenses) & other targeted goals (e.g., safety)
* Analyze/ respond to competitive landscape within district/division
* Demonstrate inclusionary leadership; expect inclusive behavior from associates
* Utilize coordinators/other field staff to ensure store departments achieve sales/profit goals & ensure implementation/execution of division merchandising plans
* Promote/support strong relationships with local community organizations in store's surrounding area
* Assist in building proactive/productive relationships with union representatives/business agents if store is covered by collective bargaining agreement
* Communicate necessary information to associates to help them effectively carry out duties
* Serve as liaison to store/district managers & coordinators on effectiveness of division merchandising/ operational plans/programs
* Assist store manager in staffing, reducing turnover & increasing retention
* Provide timely individual/department performance feedback to department heads...
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Type: Permanent Location: Greenfield, US-WI
Salary / Rate: Not Specified
Posted: 2024-04-25 08:43:22
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Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards.
Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.
As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Kroger family!
* Customer Service skills
* Ability to handle stressful situations
* Effective communication skills
* Knowledge of basic math
* Ability to obtain current food handlers permit once employed
* Create an outstanding customer experience through exceptional service.
* Establish and maintain a safe and clean environment that encourages our customers to return.
* Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards.
* Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
* Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.
* Create an outstanding customer experience through exceptional service.
Desired Previous Job Experience:
* Customer Service skills
* Bakery or Deli experience is helpful
* Retail experience
* Grocery Clerk (Bakery/Deli) will prepare items per customer requests using proper bakery equipment.
* Bakery/Deli Clerk should offer product samples to help customers discover new items or products they inquire about.
* Grocery Clerk (Bakery/Deli) will be able to inform customers of bakery and/or deli specials.
* Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink.
* Recommend de...
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Type: Permanent Location: Elkins, US-WV
Salary / Rate: Not Specified
Posted: 2024-04-25 08:43:21
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CONTEXTE :
La vocation d'Hermès Maison est d'accompagner avec élégance la vie quotidienne de ses clients dans leurs intérieurs, en proposant un art de vivre Hermès, incarné par la force et la magie du bel objet.
L'ambition de ce métier est de proposer :
* des créations singulières et affirmées
* une qualité exceptionnelle appuyée sur un savoir-faire artisanal
* une élégance du style et d'être ainsi une source de différenciation et un relais de croissance pour Hermès.
Cette ambition s'est concrétisée depuis 2010 par la création de collections de mobilier, de tissus d'ameublement, papiers peints, aux côtés des collections historiques d'Art de Vivre (objets, textile) et d'Art de la Table, ainsi que par une forte progression du chiffre d'affaires de l'Univers Maison.
Le Pôle Hermès Maison compte environ 450 collaborateurs répartis au sein de quatre sociétés :
La Division Hermès Maison qui réunit la Direction de Création, les Directions des Collections, la Direction du Développement Opérationnel (support commercial aux marchés et projets de communication), les Opérations (développement technique, production et Supply Chain), ainsi que les fonctions supports (RH, Finance et commerciales externes) ; 2 sites de production : la Compagnie des Arts de la Table et de l'Email (CATE) et Beyrand ; Puiforcat, maison de haute orfèvrerie.
L'équipe Art de Vivre est à la recherche de son.sa futur(e) stagiaire pour une durée de 6 mois, à pourvoir à partir de septembre 2024.
Le stage est basé à Pantin (métro ligne 5).
MISSION GENERALE
Intégré(e) à l'équipe Art de Vivre comprenant l'univers textile plaids et coussins, les accessoires de maison, l'univers global de l'enfant, la porcelaine imprimée, vide-poches et cendriers, vous accompagnerez les designers dans leurs différents projets d'élaboration d'objets inédits des collections.
PRINCIPALES ACTIVITES
A partir du thème annuel et de la stratégie de la direction de création et du design au regard des plans de collections, vos missions seront les suivantes :
* Recherches et compositions graphiques et volumes à partir de dessins existants sur tous les objets de la collection,
* Adaptation au format, mises au rapport de dessins, croquis techniques, simulations 3D, fiches de colorations et nomenclatures,
* Veilles concurrentielles et analyses des différents secteurs de la maison (textile, décoration, mobilier, tapis, enfant, accessoires de voyage et sport, céramique et art de la table)
* Recherches iconographiques pour l'élaboration et définition d'univers et gammes colorées associées,
* Mise en page et création de supports de communications pour des présentations internes,
* Préparations des réunions avec la DA et organisation du Studio avec les équipes.
PROFIL DU CANDIDAT
Etudiant(e) en formation Design textile et/ou Design graphique, avec une forte sensibilité aux produits de la maison, vous dÃ...
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Type: Permanent Location: PANTIN, FR-75
Salary / Rate: Not Specified
Posted: 2024-04-25 08:43:20
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Was wird Ihre Mission sein?
Als Team Manager werden Sie innerhalb der Abteilung Customer Service von Hermès Deutschland, Tschechien und Österreich für die Qualität der Kundenbeziehungen verantwortlich sein.
Sie berichten an unseren Customer Experience Manager und leiten ein Team von ca.
7 Kundenberatern.
Dabei ist es Ihre tägliche Motivation, Ihr Team mit einer positiven und herausfordernden Einstellung zu entwickeln und zu unterstützen.
Wie wird Ihr Alltag aussehen?
Teamentwicklung:
* Sie rekrutieren CRC-Mitarbeiter und kümmern sich um ein gelungenes On- und Offboarding.
* Sie kümmern sich um die Weiterentwicklung Ihrer Mitarbeiter durch geeignete Weiterbildungsmaßnahmen basierend auf den Anforderungen.
* Sie wirken als Vorbild und schaffen so eine motivierende Atmosphäre im Team.
* Sie sind für das Coaching jedes Teammitglieds durch regelmäßige Einzelgespräche verantwortlich.
Monitoring und Support:
* Sie überwachen KPI's in Bezug auf Ihr Team und arbeiten Maßnahmen zur Optimierung der Leistung heraus.
* Sie sind für die Beaufsichtigung des Workflows verantwortlich und nehmen bei Bedarf aktive Einfluss auf diesen.
* Sie unterstützen das Team bei der Verbesserung von Kundenbeziehungen.
* Sie treffen Managemententscheidungen zur Lösung von Kundenkonflikten.
Kommunikation
* Sie sind für die Organisation regelmäßiger Morning Briefs mit dem Team zum Austausch von Informationen, Prozessen und bewährten Verfahren verantwortlich.
* Sie stellen die Kohärenz innerhalb des gesamten Retails in den Kommunikationsprozessen und regelmäßigen Austauschs durch die Weitergabe von Informationen sicher.
Was brauchen Sie, um bei uns erfolgreich zu sein?
* Sie verfügen bereits über Führungserfahrung in einer vergleichbaren Position.
* Engagement, Begeisterungsfähigkeit und Belastbarkeit zeichnen Sie aus.
* Sie sind aufgeschlossen, teamfähig und führungsstark.
* Ihre Stärken beinhalten ein großes Organisationsgeschick sowie positives und sicheres Auftreten, unternehmerisches Denken, Feingefühl und Liebe zum Detail.
* Sie sind kundenorientiert und bestrebt, ein hervorragendes Kundenerlebnis zu bieten.
* Fließende Deutschkenntnisse sowie sehr gute Englischkenntnisse und gerne eine weitere Fremdsprache runden Ihr Profil ab.
* Sie sind sicher im Umgang mit modernen Medien und haben Spaß daran, diese effizient im Alltag einzusetzen (Omnichannel).
Wir bieten
* Sie werden Teil eines gemeinsamen Abenteuers und schließen sich einem dynamischen Team mit großen Visionen und hohen Standards an.
* Sie entdecken ein wachsendes Haus mit einer familiären Basis und verantwortungsvollen Werten.
* Die Chance, Ihren maßgeschneiderten Karriereweg mit uns gemeinsam aufzubauen bei (inter-)nationalen Entwicklungsmöglichkeiten und langfristigen Perspektiven.
* Umfangreiche Benefits, die zu einer ausgewogenen Work-Life-Balance beitragen.
...
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Type: Permanent Location: München, DE-BY
Salary / Rate: Not Specified
Posted: 2024-04-25 08:43:19
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GENERAL ROLE
The Retail Merchandising Director is the product and market specialist and as such develops analysis, business and merchandising strategies in order to maximize business opportunities and growth potential in close cooperation with Retail Director, Finance Director, Store Managers and Paris teams.
This position is part of the management committee of Hermes Italie and Greece, based at the Head Office in Milan.
As such, this position takes part in the definition of the strategy for the region and supports its implementation.
It is a leadership role representing the values and ambitions of Hermès and Hermès Italie and Greece.
The scope of very different stores as well as the complexity of Hermès product offer and its availability makes the Retail Merchandising function a key part of the business.
The ideal candidate will have strong experience in complex and dynamic Retail Merchandising and Buying environments in an international context.
MAIN RESPONSABILITIES
CONTRIBUTE TO THE SUSTAINABLE COMMERCIAL SUCCESS OF THE REGION
Define and implement the product strategy for Hermès Italie and Greece
* Closely work with MD and Retail Director to create a coherent product strategy;
* Maintain competitive intelligence to keep track of Hermès positioning in terms of product offer.
Drive topline forecast & monitor performance
* Contribute to the construction of topline budgets and forecasts;
* Develop and maintain performance dashboards to monitor Métiers evolution in store;
* Identify risks & opportunities with relevant balance between acceptable risk & responsible caution.
Drive stock management strategy
* Together with Finance and Retail Directors, define stock levels;
* Closely monitor level & quality of stock & sell through and propose product transfers;
* Alert on stock issues to reduce financial impact of depreciating goods.
Manage product supply process
* Define buying strategy (new & permanent collections) with MD and Retail Director;
* Define buying budgets with Retail and Finance Directors;
* Animate buying sessions;
* Accompany each store in their buyings;
* Monitor reorder processes;
* Seize opportunities of available stock relevant for our stores;
* Ensure balance of deliveries between stores and product availability for events & window animations;
* Define seasonal product animation plans involving training, Visual Merchandising & client experience.
Monitor the destocking operations as a joint activity with Retail Ops and Finance Department
* Make sure that all delisted products are returned to Paris;
* Be proactive in easing sell out of depreciated stock in partnership with Finance and Retail teams.
VISUAL MERCHANDISING AND COMMERCIAL ANIMATIONS IN STORE
* Foster an inspiring, modern and commercial visual identity for the region's retail network;
* Transcribe the spirit of the collections and create attractive in-st...
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Type: Permanent Location: Milano, IT-MI
Salary / Rate: Not Specified
Posted: 2024-04-25 08:43:18
