-
Essential Duties and Responsibilities:
- Oversee and manage the Project's financial performance, including budgeting, forecasting, and analyzing profit and loss statements to ensure financial targets are met and profitability is maintained.
- Act as the primary contact for the state client.
- Ensure program operations are in compliance with all applicable requirements of the contract, as well as State and federal regulations.
- Ensure goals and objectives are established by Project Manager that support the overall Project strategies.
- Oversee all project administrative operations including budget, financial controls, and human resources.
- Plan, develop and schedule priorities for achieving operational and performance goals.
- Review management, productivity, and financial reports and studies to ensure program objectives are met.
- Participate in internal audits, research studies, forecasts, and modeling exercises to support Project direction and guidance.
- Manage operational managers, to include performance appraisals, mentoring, and professional/development guidance.
- Demonstrate a high level of dedication and proactive leadership in meeting corporate goals and program objectives.
- Perform other duties as assigned by management.
Minimum Requirements
- Bachelor's degree in relevant field of study and 10+ years of relevant professional experience required.
- Experience leading day-to-day operations of state tolling contracts.
- Experience leading day-to-day operations for a large call center (~700 contact center agents) including meeting all KPIs, SLAs, quality, and compliance requirements.
- Must currently live in, or, be willing to relocate to New York state.
- Experience implementing a State contract of at least 750 people.
- Project Management Professional (PMP) certification.
- Experience creating and presenting reports to clients, highlighting successes, identifying opportunities for improvement, and creating and leading process improvement efforts.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ base...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-09-16 11:32:38
-
Essential Duties and Responsibilities:
- Oversee and manage the Project's financial performance, including budgeting, forecasting, and analyzing profit and loss statements to ensure financial targets are met and profitability is maintained.
- Act as the primary contact for the state client.
- Ensure program operations are in compliance with all applicable requirements of the contract, as well as State and federal regulations.
- Ensure goals and objectives are established by Project Manager that support the overall Project strategies.
- Oversee all project administrative operations including budget, financial controls, and human resources.
- Plan, develop and schedule priorities for achieving operational and performance goals.
- Review management, productivity, and financial reports and studies to ensure program objectives are met.
- Participate in internal audits, research studies, forecasts, and modeling exercises to support Project direction and guidance.
- Manage operational managers, to include performance appraisals, mentoring, and professional/development guidance.
- Demonstrate a high level of dedication and proactive leadership in meeting corporate goals and program objectives.
- Perform other duties as assigned by management.
Minimum Requirements
- Bachelor's degree in relevant field of study and 10+ years of relevant professional experience required.
- Experience leading day-to-day operations of state tolling contracts.
- Experience leading day-to-day operations for a large call center (~700 contact center agents) including meeting all KPIs, SLAs, quality, and compliance requirements.
- Must currently live in, or, be willing to relocate to New York state.
- Experience implementing a State contract of at least 750 people.
- Project Management Professional (PMP) certification.
- Experience creating and presenting reports to clients, highlighting successes, identifying opportunities for improvement, and creating and leading process improvement efforts.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ base...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-09-16 11:32:37
-
Essential Duties and Responsibilities:
- Serve as the subject matter expert on U.S.
immigration laws, regulations, policies, and procedures; provide authoritative guidance and regulatory interpretation to program teams, leadership, managers, and employees.
- Monitor, analyze, and interpret changes in immigration legislation, executive actions, agency guidance, and regulatory requirements; assess impacts and develop compliance strategies and recommendations.
- Lead immigration compliance activities, including audits, public file management, risk assessments, and identification of policy or process gaps; recommend and implement corrective actions to maintain regulatory compliance.
- Develop, document, and continuously improve immigration-related processes, standard operating procedures (SOPs), workflows, knowledge articles, and operational resources to enhance service delivery and consistency.
- Track immigration program activity, case trends, service delivery metrics, and compliance outcomes; prepare reports, dashboards, and quarterly performance updates for leadership and stakeholders.
- Present quarterly metrics in the areas of: case load, types of support provided, delivery of services, documentation, and compliance requirements.
-The SME provides strategic guidance, operational support, regulatory interpretation, and risk mitigation related to immigration programs and services.
- Works closely with program teams within the agency to ensure compliance with applicable immigration regulations and to support initiatives.
- Provide recommendations and best practices to maintain compliance with immigration requirements.
- Build durable and sustainable processes and produce reliable results.
- Assist team with tracking and managing project statuses and work on projects as assigned.
- Educate and advise on immigration requirements, processes, and matters.
- Facilitate meetings, briefings, and presentations for leadership and stakeholders, in coordination with Program Manager.
- Create educational materials, job aids, and reference documentation.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 5 years of experience in immigration services, government immigration programs, advising on immigration matters or serving as an immigration SME.
- Demonstrated expertise in U.S.
immigration laws and regulations.
- Experience supporting federal government agencies.
Please Note: Candidate will be subject to a government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
Preferred Qualifications
-Experience developing and maintaining immigration-related content, knowledge articles, and resources that support both internal stakeholders and contact center information specialists.
-Expe...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-09-16 11:32:37
-
Essential Duties and Responsibilities:
- Serve as the subject matter expert on U.S.
immigration laws, regulations, policies, and procedures; provide authoritative guidance and regulatory interpretation to program teams, leadership, managers, and employees.
- Monitor, analyze, and interpret changes in immigration legislation, executive actions, agency guidance, and regulatory requirements; assess impacts and develop compliance strategies and recommendations.
- Lead immigration compliance activities, including audits, public file management, risk assessments, and identification of policy or process gaps; recommend and implement corrective actions to maintain regulatory compliance.
- Develop, document, and continuously improve immigration-related processes, standard operating procedures (SOPs), workflows, knowledge articles, and operational resources to enhance service delivery and consistency.
- Track immigration program activity, case trends, service delivery metrics, and compliance outcomes; prepare reports, dashboards, and quarterly performance updates for leadership and stakeholders.
- Present quarterly metrics in the areas of: case load, types of support provided, delivery of services, documentation, and compliance requirements.
-The SME provides strategic guidance, operational support, regulatory interpretation, and risk mitigation related to immigration programs and services.
- Works closely with program teams within the agency to ensure compliance with applicable immigration regulations and to support initiatives.
- Provide recommendations and best practices to maintain compliance with immigration requirements.
- Build durable and sustainable processes and produce reliable results.
- Assist team with tracking and managing project statuses and work on projects as assigned.
- Educate and advise on immigration requirements, processes, and matters.
- Facilitate meetings, briefings, and presentations for leadership and stakeholders, in coordination with Program Manager.
- Create educational materials, job aids, and reference documentation.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 5 years of experience in immigration services, government immigration programs, advising on immigration matters or serving as an immigration SME.
- Demonstrated expertise in U.S.
immigration laws and regulations.
- Experience supporting federal government agencies.
Please Note: Candidate will be subject to a government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
Preferred Qualifications
-Experience developing and maintaining immigration-related content, knowledge articles, and resources that support both internal stakeholders and contact center information specialists.
-Expe...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-09-16 11:32:36
-
Essential Duties and Responsibilities:
- Serve as the subject matter expert on U.S.
immigration laws, regulations, policies, and procedures; provide authoritative guidance and regulatory interpretation to program teams, leadership, managers, and employees.
- Monitor, analyze, and interpret changes in immigration legislation, executive actions, agency guidance, and regulatory requirements; assess impacts and develop compliance strategies and recommendations.
- Lead immigration compliance activities, including audits, public file management, risk assessments, and identification of policy or process gaps; recommend and implement corrective actions to maintain regulatory compliance.
- Develop, document, and continuously improve immigration-related processes, standard operating procedures (SOPs), workflows, knowledge articles, and operational resources to enhance service delivery and consistency.
- Track immigration program activity, case trends, service delivery metrics, and compliance outcomes; prepare reports, dashboards, and quarterly performance updates for leadership and stakeholders.
- Present quarterly metrics in the areas of: case load, types of support provided, delivery of services, documentation, and compliance requirements.
-The SME provides strategic guidance, operational support, regulatory interpretation, and risk mitigation related to immigration programs and services.
- Works closely with program teams within the agency to ensure compliance with applicable immigration regulations and to support initiatives.
- Provide recommendations and best practices to maintain compliance with immigration requirements.
- Build durable and sustainable processes and produce reliable results.
- Assist team with tracking and managing project statuses and work on projects as assigned.
- Educate and advise on immigration requirements, processes, and matters.
- Facilitate meetings, briefings, and presentations for leadership and stakeholders, in coordination with Program Manager.
- Create educational materials, job aids, and reference documentation.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 5 years of experience in immigration services, government immigration programs, advising on immigration matters or serving as an immigration SME.
- Demonstrated expertise in U.S.
immigration laws and regulations.
- Experience supporting federal government agencies.
Please Note: Candidate will be subject to a government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
Preferred Qualifications
-Experience developing and maintaining immigration-related content, knowledge articles, and resources that support both internal stakeholders and contact center information specialists.
-Expe...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-09-16 11:32:35
-
Essential Duties and Responsibilities:
- Serve as the subject matter expert on U.S.
immigration laws, regulations, policies, and procedures; provide authoritative guidance and regulatory interpretation to program teams, leadership, managers, and employees.
- Monitor, analyze, and interpret changes in immigration legislation, executive actions, agency guidance, and regulatory requirements; assess impacts and develop compliance strategies and recommendations.
- Lead immigration compliance activities, including audits, public file management, risk assessments, and identification of policy or process gaps; recommend and implement corrective actions to maintain regulatory compliance.
- Develop, document, and continuously improve immigration-related processes, standard operating procedures (SOPs), workflows, knowledge articles, and operational resources to enhance service delivery and consistency.
- Track immigration program activity, case trends, service delivery metrics, and compliance outcomes; prepare reports, dashboards, and quarterly performance updates for leadership and stakeholders.
- Present quarterly metrics in the areas of: case load, types of support provided, delivery of services, documentation, and compliance requirements.
-The SME provides strategic guidance, operational support, regulatory interpretation, and risk mitigation related to immigration programs and services.
- Works closely with program teams within the agency to ensure compliance with applicable immigration regulations and to support initiatives.
- Provide recommendations and best practices to maintain compliance with immigration requirements.
- Build durable and sustainable processes and produce reliable results.
- Assist team with tracking and managing project statuses and work on projects as assigned.
- Educate and advise on immigration requirements, processes, and matters.
- Facilitate meetings, briefings, and presentations for leadership and stakeholders, in coordination with Program Manager.
- Create educational materials, job aids, and reference documentation.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 5 years of experience in immigration services, government immigration programs, advising on immigration matters or serving as an immigration SME.
- Demonstrated expertise in U.S.
immigration laws and regulations.
- Experience supporting federal government agencies.
Please Note: Candidate will be subject to a government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
Preferred Qualifications
-Experience developing and maintaining immigration-related content, knowledge articles, and resources that support both internal stakeholders and contact center information specialists.
-Expe...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-09-16 11:32:31
-
Essential Duties and Responsibilities:
- Serve as the subject matter expert on U.S.
immigration laws, regulations, policies, and procedures; provide authoritative guidance and regulatory interpretation to program teams, leadership, managers, and employees.
- Monitor, analyze, and interpret changes in immigration legislation, executive actions, agency guidance, and regulatory requirements; assess impacts and develop compliance strategies and recommendations.
- Lead immigration compliance activities, including audits, public file management, risk assessments, and identification of policy or process gaps; recommend and implement corrective actions to maintain regulatory compliance.
- Develop, document, and continuously improve immigration-related processes, standard operating procedures (SOPs), workflows, knowledge articles, and operational resources to enhance service delivery and consistency.
- Track immigration program activity, case trends, service delivery metrics, and compliance outcomes; prepare reports, dashboards, and quarterly performance updates for leadership and stakeholders.
- Present quarterly metrics in the areas of: case load, types of support provided, delivery of services, documentation, and compliance requirements.
-The SME provides strategic guidance, operational support, regulatory interpretation, and risk mitigation related to immigration programs and services.
- Works closely with program teams within the agency to ensure compliance with applicable immigration regulations and to support initiatives.
- Provide recommendations and best practices to maintain compliance with immigration requirements.
- Build durable and sustainable processes and produce reliable results.
- Assist team with tracking and managing project statuses and work on projects as assigned.
- Educate and advise on immigration requirements, processes, and matters.
- Facilitate meetings, briefings, and presentations for leadership and stakeholders, in coordination with Program Manager.
- Create educational materials, job aids, and reference documentation.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 5 years of experience in immigration services, government immigration programs, advising on immigration matters or serving as an immigration SME.
- Demonstrated expertise in U.S.
immigration laws and regulations.
- Experience supporting federal government agencies.
Please Note: Candidate will be subject to a government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
Preferred Qualifications
-Experience developing and maintaining immigration-related content, knowledge articles, and resources that support both internal stakeholders and contact center information specialists.
-Expe...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-09-16 11:32:27
-
Essential Duties and Responsibilities:
- Serve as the subject matter expert on U.S.
immigration laws, regulations, policies, and procedures; provide authoritative guidance and regulatory interpretation to program teams, leadership, managers, and employees.
- Monitor, analyze, and interpret changes in immigration legislation, executive actions, agency guidance, and regulatory requirements; assess impacts and develop compliance strategies and recommendations.
- Lead immigration compliance activities, including audits, public file management, risk assessments, and identification of policy or process gaps; recommend and implement corrective actions to maintain regulatory compliance.
- Develop, document, and continuously improve immigration-related processes, standard operating procedures (SOPs), workflows, knowledge articles, and operational resources to enhance service delivery and consistency.
- Track immigration program activity, case trends, service delivery metrics, and compliance outcomes; prepare reports, dashboards, and quarterly performance updates for leadership and stakeholders.
- Present quarterly metrics in the areas of: case load, types of support provided, delivery of services, documentation, and compliance requirements.
-The SME provides strategic guidance, operational support, regulatory interpretation, and risk mitigation related to immigration programs and services.
- Works closely with program teams within the agency to ensure compliance with applicable immigration regulations and to support initiatives.
- Provide recommendations and best practices to maintain compliance with immigration requirements.
- Build durable and sustainable processes and produce reliable results.
- Assist team with tracking and managing project statuses and work on projects as assigned.
- Educate and advise on immigration requirements, processes, and matters.
- Facilitate meetings, briefings, and presentations for leadership and stakeholders, in coordination with Program Manager.
- Create educational materials, job aids, and reference documentation.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 5 years of experience in immigration services, government immigration programs, advising on immigration matters or serving as an immigration SME.
- Demonstrated expertise in U.S.
immigration laws and regulations.
- Experience supporting federal government agencies.
Please Note: Candidate will be subject to a government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
Preferred Qualifications
-Experience developing and maintaining immigration-related content, knowledge articles, and resources that support both internal stakeholders and contact center information specialists.
-Expe...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-09-16 11:32:26
-
Essential Duties and Responsibilities:
- Serve as the subject matter expert on U.S.
immigration laws, regulations, policies, and procedures; provide authoritative guidance and regulatory interpretation to program teams, leadership, managers, and employees.
- Monitor, analyze, and interpret changes in immigration legislation, executive actions, agency guidance, and regulatory requirements; assess impacts and develop compliance strategies and recommendations.
- Lead immigration compliance activities, including audits, public file management, risk assessments, and identification of policy or process gaps; recommend and implement corrective actions to maintain regulatory compliance.
- Develop, document, and continuously improve immigration-related processes, standard operating procedures (SOPs), workflows, knowledge articles, and operational resources to enhance service delivery and consistency.
- Track immigration program activity, case trends, service delivery metrics, and compliance outcomes; prepare reports, dashboards, and quarterly performance updates for leadership and stakeholders.
- Present quarterly metrics in the areas of: case load, types of support provided, delivery of services, documentation, and compliance requirements.
-The SME provides strategic guidance, operational support, regulatory interpretation, and risk mitigation related to immigration programs and services.
- Works closely with program teams within the agency to ensure compliance with applicable immigration regulations and to support initiatives.
- Provide recommendations and best practices to maintain compliance with immigration requirements.
- Build durable and sustainable processes and produce reliable results.
- Assist team with tracking and managing project statuses and work on projects as assigned.
- Educate and advise on immigration requirements, processes, and matters.
- Facilitate meetings, briefings, and presentations for leadership and stakeholders, in coordination with Program Manager.
- Create educational materials, job aids, and reference documentation.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 5 years of experience in immigration services, government immigration programs, advising on immigration matters or serving as an immigration SME.
- Demonstrated expertise in U.S.
immigration laws and regulations.
- Experience supporting federal government agencies.
Please Note: Candidate will be subject to a government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
Preferred Qualifications
-Experience developing and maintaining immigration-related content, knowledge articles, and resources that support both internal stakeholders and contact center information specialists.
-Expe...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-09-16 11:32:26
-
Essential Duties and Responsibilities:
- Serve as the subject matter expert on U.S.
immigration laws, regulations, policies, and procedures; provide authoritative guidance and regulatory interpretation to program teams, leadership, managers, and employees.
- Monitor, analyze, and interpret changes in immigration legislation, executive actions, agency guidance, and regulatory requirements; assess impacts and develop compliance strategies and recommendations.
- Lead immigration compliance activities, including audits, public file management, risk assessments, and identification of policy or process gaps; recommend and implement corrective actions to maintain regulatory compliance.
- Develop, document, and continuously improve immigration-related processes, standard operating procedures (SOPs), workflows, knowledge articles, and operational resources to enhance service delivery and consistency.
- Track immigration program activity, case trends, service delivery metrics, and compliance outcomes; prepare reports, dashboards, and quarterly performance updates for leadership and stakeholders.
- Present quarterly metrics in the areas of: case load, types of support provided, delivery of services, documentation, and compliance requirements.
-The SME provides strategic guidance, operational support, regulatory interpretation, and risk mitigation related to immigration programs and services.
- Works closely with program teams within the agency to ensure compliance with applicable immigration regulations and to support initiatives.
- Provide recommendations and best practices to maintain compliance with immigration requirements.
- Build durable and sustainable processes and produce reliable results.
- Assist team with tracking and managing project statuses and work on projects as assigned.
- Educate and advise on immigration requirements, processes, and matters.
- Facilitate meetings, briefings, and presentations for leadership and stakeholders, in coordination with Program Manager.
- Create educational materials, job aids, and reference documentation.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 5 years of experience in immigration services, government immigration programs, advising on immigration matters or serving as an immigration SME.
- Demonstrated expertise in U.S.
immigration laws and regulations.
- Experience supporting federal government agencies.
Please Note: Candidate will be subject to a government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
Preferred Qualifications
-Experience developing and maintaining immigration-related content, knowledge articles, and resources that support both internal stakeholders and contact center information specialists.
-Expe...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-09-16 11:32:25
-
Essential Duties and Responsibilities:
- Serve as the subject matter expert on U.S.
immigration laws, regulations, policies, and procedures; provide authoritative guidance and regulatory interpretation to program teams, leadership, managers, and employees.
- Monitor, analyze, and interpret changes in immigration legislation, executive actions, agency guidance, and regulatory requirements; assess impacts and develop compliance strategies and recommendations.
- Lead immigration compliance activities, including audits, public file management, risk assessments, and identification of policy or process gaps; recommend and implement corrective actions to maintain regulatory compliance.
- Develop, document, and continuously improve immigration-related processes, standard operating procedures (SOPs), workflows, knowledge articles, and operational resources to enhance service delivery and consistency.
- Track immigration program activity, case trends, service delivery metrics, and compliance outcomes; prepare reports, dashboards, and quarterly performance updates for leadership and stakeholders.
- Present quarterly metrics in the areas of: case load, types of support provided, delivery of services, documentation, and compliance requirements.
-The SME provides strategic guidance, operational support, regulatory interpretation, and risk mitigation related to immigration programs and services.
- Works closely with program teams within the agency to ensure compliance with applicable immigration regulations and to support initiatives.
- Provide recommendations and best practices to maintain compliance with immigration requirements.
- Build durable and sustainable processes and produce reliable results.
- Assist team with tracking and managing project statuses and work on projects as assigned.
- Educate and advise on immigration requirements, processes, and matters.
- Facilitate meetings, briefings, and presentations for leadership and stakeholders, in coordination with Program Manager.
- Create educational materials, job aids, and reference documentation.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 5 years of experience in immigration services, government immigration programs, advising on immigration matters or serving as an immigration SME.
- Demonstrated expertise in U.S.
immigration laws and regulations.
- Experience supporting federal government agencies.
Please Note: Candidate will be subject to a government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
Preferred Qualifications
-Experience developing and maintaining immigration-related content, knowledge articles, and resources that support both internal stakeholders and contact center information specialists.
-Expe...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-09-16 11:32:20
-
Essential Duties and Responsibilities:
- Serve as the subject matter expert on U.S.
immigration laws, regulations, policies, and procedures; provide authoritative guidance and regulatory interpretation to program teams, leadership, managers, and employees.
- Monitor, analyze, and interpret changes in immigration legislation, executive actions, agency guidance, and regulatory requirements; assess impacts and develop compliance strategies and recommendations.
- Lead immigration compliance activities, including audits, public file management, risk assessments, and identification of policy or process gaps; recommend and implement corrective actions to maintain regulatory compliance.
- Develop, document, and continuously improve immigration-related processes, standard operating procedures (SOPs), workflows, knowledge articles, and operational resources to enhance service delivery and consistency.
- Track immigration program activity, case trends, service delivery metrics, and compliance outcomes; prepare reports, dashboards, and quarterly performance updates for leadership and stakeholders.
- Present quarterly metrics in the areas of: case load, types of support provided, delivery of services, documentation, and compliance requirements.
-The SME provides strategic guidance, operational support, regulatory interpretation, and risk mitigation related to immigration programs and services.
- Works closely with program teams within the agency to ensure compliance with applicable immigration regulations and to support initiatives.
- Provide recommendations and best practices to maintain compliance with immigration requirements.
- Build durable and sustainable processes and produce reliable results.
- Assist team with tracking and managing project statuses and work on projects as assigned.
- Educate and advise on immigration requirements, processes, and matters.
- Facilitate meetings, briefings, and presentations for leadership and stakeholders, in coordination with Program Manager.
- Create educational materials, job aids, and reference documentation.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 5 years of experience in immigration services, government immigration programs, advising on immigration matters or serving as an immigration SME.
- Demonstrated expertise in U.S.
immigration laws and regulations.
- Experience supporting federal government agencies.
Please Note: Candidate will be subject to a government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
Preferred Qualifications
-Experience developing and maintaining immigration-related content, knowledge articles, and resources that support both internal stakeholders and contact center information specialists.
-Expe...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-09-16 11:32:16
-
Essential Duties and Responsibilities:
- Serve as the subject matter expert on U.S.
immigration laws, regulations, policies, and procedures; provide authoritative guidance and regulatory interpretation to program teams, leadership, managers, and employees.
- Monitor, analyze, and interpret changes in immigration legislation, executive actions, agency guidance, and regulatory requirements; assess impacts and develop compliance strategies and recommendations.
- Lead immigration compliance activities, including audits, public file management, risk assessments, and identification of policy or process gaps; recommend and implement corrective actions to maintain regulatory compliance.
- Develop, document, and continuously improve immigration-related processes, standard operating procedures (SOPs), workflows, knowledge articles, and operational resources to enhance service delivery and consistency.
- Track immigration program activity, case trends, service delivery metrics, and compliance outcomes; prepare reports, dashboards, and quarterly performance updates for leadership and stakeholders.
- Present quarterly metrics in the areas of: case load, types of support provided, delivery of services, documentation, and compliance requirements.
-The SME provides strategic guidance, operational support, regulatory interpretation, and risk mitigation related to immigration programs and services.
- Works closely with program teams within the agency to ensure compliance with applicable immigration regulations and to support initiatives.
- Provide recommendations and best practices to maintain compliance with immigration requirements.
- Build durable and sustainable processes and produce reliable results.
- Assist team with tracking and managing project statuses and work on projects as assigned.
- Educate and advise on immigration requirements, processes, and matters.
- Facilitate meetings, briefings, and presentations for leadership and stakeholders, in coordination with Program Manager.
- Create educational materials, job aids, and reference documentation.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 5 years of experience in immigration services, government immigration programs, advising on immigration matters or serving as an immigration SME.
- Demonstrated expertise in U.S.
immigration laws and regulations.
- Experience supporting federal government agencies.
Please Note: Candidate will be subject to a government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
Preferred Qualifications
-Experience developing and maintaining immigration-related content, knowledge articles, and resources that support both internal stakeholders and contact center information specialists.
-Expe...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-09-16 11:32:16
-
Essential Duties and Responsibilities:
- Serve as the subject matter expert on U.S.
immigration laws, regulations, policies, and procedures; provide authoritative guidance and regulatory interpretation to program teams, leadership, managers, and employees.
- Monitor, analyze, and interpret changes in immigration legislation, executive actions, agency guidance, and regulatory requirements; assess impacts and develop compliance strategies and recommendations.
- Lead immigration compliance activities, including audits, public file management, risk assessments, and identification of policy or process gaps; recommend and implement corrective actions to maintain regulatory compliance.
- Develop, document, and continuously improve immigration-related processes, standard operating procedures (SOPs), workflows, knowledge articles, and operational resources to enhance service delivery and consistency.
- Track immigration program activity, case trends, service delivery metrics, and compliance outcomes; prepare reports, dashboards, and quarterly performance updates for leadership and stakeholders.
- Present quarterly metrics in the areas of: case load, types of support provided, delivery of services, documentation, and compliance requirements.
-The SME provides strategic guidance, operational support, regulatory interpretation, and risk mitigation related to immigration programs and services.
- Works closely with program teams within the agency to ensure compliance with applicable immigration regulations and to support initiatives.
- Provide recommendations and best practices to maintain compliance with immigration requirements.
- Build durable and sustainable processes and produce reliable results.
- Assist team with tracking and managing project statuses and work on projects as assigned.
- Educate and advise on immigration requirements, processes, and matters.
- Facilitate meetings, briefings, and presentations for leadership and stakeholders, in coordination with Program Manager.
- Create educational materials, job aids, and reference documentation.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 5 years of experience in immigration services, government immigration programs, advising on immigration matters or serving as an immigration SME.
- Demonstrated expertise in U.S.
immigration laws and regulations.
- Experience supporting federal government agencies.
Please Note: Candidate will be subject to a government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
Preferred Qualifications
-Experience developing and maintaining immigration-related content, knowledge articles, and resources that support both internal stakeholders and contact center information specialists.
-Expe...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-09-16 11:32:15
-
Essential Duties and Responsibilities:
- Serve as the subject matter expert on U.S.
immigration laws, regulations, policies, and procedures; provide authoritative guidance and regulatory interpretation to program teams, leadership, managers, and employees.
- Monitor, analyze, and interpret changes in immigration legislation, executive actions, agency guidance, and regulatory requirements; assess impacts and develop compliance strategies and recommendations.
- Lead immigration compliance activities, including audits, public file management, risk assessments, and identification of policy or process gaps; recommend and implement corrective actions to maintain regulatory compliance.
- Develop, document, and continuously improve immigration-related processes, standard operating procedures (SOPs), workflows, knowledge articles, and operational resources to enhance service delivery and consistency.
- Track immigration program activity, case trends, service delivery metrics, and compliance outcomes; prepare reports, dashboards, and quarterly performance updates for leadership and stakeholders.
- Present quarterly metrics in the areas of: case load, types of support provided, delivery of services, documentation, and compliance requirements.
-The SME provides strategic guidance, operational support, regulatory interpretation, and risk mitigation related to immigration programs and services.
- Works closely with program teams within the agency to ensure compliance with applicable immigration regulations and to support initiatives.
- Provide recommendations and best practices to maintain compliance with immigration requirements.
- Build durable and sustainable processes and produce reliable results.
- Assist team with tracking and managing project statuses and work on projects as assigned.
- Educate and advise on immigration requirements, processes, and matters.
- Facilitate meetings, briefings, and presentations for leadership and stakeholders, in coordination with Program Manager.
- Create educational materials, job aids, and reference documentation.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 5 years of experience in immigration services, government immigration programs, advising on immigration matters or serving as an immigration SME.
- Demonstrated expertise in U.S.
immigration laws and regulations.
- Experience supporting federal government agencies.
Please Note: Candidate will be subject to a government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
Preferred Qualifications
-Experience developing and maintaining immigration-related content, knowledge articles, and resources that support both internal stakeholders and contact center information specialists.
-Expe...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-09-16 11:32:14
-
Essential Duties and Responsibilities:
- Serve as the subject matter expert on U.S.
immigration laws, regulations, policies, and procedures; provide authoritative guidance and regulatory interpretation to program teams, leadership, managers, and employees.
- Monitor, analyze, and interpret changes in immigration legislation, executive actions, agency guidance, and regulatory requirements; assess impacts and develop compliance strategies and recommendations.
- Lead immigration compliance activities, including audits, public file management, risk assessments, and identification of policy or process gaps; recommend and implement corrective actions to maintain regulatory compliance.
- Develop, document, and continuously improve immigration-related processes, standard operating procedures (SOPs), workflows, knowledge articles, and operational resources to enhance service delivery and consistency.
- Track immigration program activity, case trends, service delivery metrics, and compliance outcomes; prepare reports, dashboards, and quarterly performance updates for leadership and stakeholders.
- Present quarterly metrics in the areas of: case load, types of support provided, delivery of services, documentation, and compliance requirements.
-The SME provides strategic guidance, operational support, regulatory interpretation, and risk mitigation related to immigration programs and services.
- Works closely with program teams within the agency to ensure compliance with applicable immigration regulations and to support initiatives.
- Provide recommendations and best practices to maintain compliance with immigration requirements.
- Build durable and sustainable processes and produce reliable results.
- Assist team with tracking and managing project statuses and work on projects as assigned.
- Educate and advise on immigration requirements, processes, and matters.
- Facilitate meetings, briefings, and presentations for leadership and stakeholders, in coordination with Program Manager.
- Create educational materials, job aids, and reference documentation.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 5 years of experience in immigration services, government immigration programs, advising on immigration matters or serving as an immigration SME.
- Demonstrated expertise in U.S.
immigration laws and regulations.
- Experience supporting federal government agencies.
Please Note: Candidate will be subject to a government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
Preferred Qualifications
-Experience developing and maintaining immigration-related content, knowledge articles, and resources that support both internal stakeholders and contact center information specialists.
-Expe...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-09-16 11:32:14
-
Essential Duties and Responsibilities:
- Serve as the subject matter expert on U.S.
immigration laws, regulations, policies, and procedures; provide authoritative guidance and regulatory interpretation to program teams, leadership, managers, and employees.
- Monitor, analyze, and interpret changes in immigration legislation, executive actions, agency guidance, and regulatory requirements; assess impacts and develop compliance strategies and recommendations.
- Lead immigration compliance activities, including audits, public file management, risk assessments, and identification of policy or process gaps; recommend and implement corrective actions to maintain regulatory compliance.
- Develop, document, and continuously improve immigration-related processes, standard operating procedures (SOPs), workflows, knowledge articles, and operational resources to enhance service delivery and consistency.
- Track immigration program activity, case trends, service delivery metrics, and compliance outcomes; prepare reports, dashboards, and quarterly performance updates for leadership and stakeholders.
- Present quarterly metrics in the areas of: case load, types of support provided, delivery of services, documentation, and compliance requirements.
-The SME provides strategic guidance, operational support, regulatory interpretation, and risk mitigation related to immigration programs and services.
- Works closely with program teams within the agency to ensure compliance with applicable immigration regulations and to support initiatives.
- Provide recommendations and best practices to maintain compliance with immigration requirements.
- Build durable and sustainable processes and produce reliable results.
- Assist team with tracking and managing project statuses and work on projects as assigned.
- Educate and advise on immigration requirements, processes, and matters.
- Facilitate meetings, briefings, and presentations for leadership and stakeholders, in coordination with Program Manager.
- Create educational materials, job aids, and reference documentation.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 5 years of experience in immigration services, government immigration programs, advising on immigration matters or serving as an immigration SME.
- Demonstrated expertise in U.S.
immigration laws and regulations.
- Experience supporting federal government agencies.
Please Note: Candidate will be subject to a government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
Preferred Qualifications
-Experience developing and maintaining immigration-related content, knowledge articles, and resources that support both internal stakeholders and contact center information specialists.
-Expe...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-09-16 11:32:13
-
Essential Duties and Responsibilities:
- Serve as the subject matter expert on U.S.
immigration laws, regulations, policies, and procedures; provide authoritative guidance and regulatory interpretation to program teams, leadership, managers, and employees.
- Monitor, analyze, and interpret changes in immigration legislation, executive actions, agency guidance, and regulatory requirements; assess impacts and develop compliance strategies and recommendations.
- Lead immigration compliance activities, including audits, public file management, risk assessments, and identification of policy or process gaps; recommend and implement corrective actions to maintain regulatory compliance.
- Develop, document, and continuously improve immigration-related processes, standard operating procedures (SOPs), workflows, knowledge articles, and operational resources to enhance service delivery and consistency.
- Track immigration program activity, case trends, service delivery metrics, and compliance outcomes; prepare reports, dashboards, and quarterly performance updates for leadership and stakeholders.
- Present quarterly metrics in the areas of: case load, types of support provided, delivery of services, documentation, and compliance requirements.
-The SME provides strategic guidance, operational support, regulatory interpretation, and risk mitigation related to immigration programs and services.
- Works closely with program teams within the agency to ensure compliance with applicable immigration regulations and to support initiatives.
- Provide recommendations and best practices to maintain compliance with immigration requirements.
- Build durable and sustainable processes and produce reliable results.
- Assist team with tracking and managing project statuses and work on projects as assigned.
- Educate and advise on immigration requirements, processes, and matters.
- Facilitate meetings, briefings, and presentations for leadership and stakeholders, in coordination with Program Manager.
- Create educational materials, job aids, and reference documentation.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 5 years of experience in immigration services, government immigration programs, advising on immigration matters or serving as an immigration SME.
- Demonstrated expertise in U.S.
immigration laws and regulations.
- Experience supporting federal government agencies.
Please Note: Candidate will be subject to a government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
Preferred Qualifications
-Experience developing and maintaining immigration-related content, knowledge articles, and resources that support both internal stakeholders and contact center information specialists.
-Expe...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-09-16 11:32:12
-
Essential Duties and Responsibilities:
- Serve as the subject matter expert on U.S.
immigration laws, regulations, policies, and procedures; provide authoritative guidance and regulatory interpretation to program teams, leadership, managers, and employees.
- Monitor, analyze, and interpret changes in immigration legislation, executive actions, agency guidance, and regulatory requirements; assess impacts and develop compliance strategies and recommendations.
- Lead immigration compliance activities, including audits, public file management, risk assessments, and identification of policy or process gaps; recommend and implement corrective actions to maintain regulatory compliance.
- Develop, document, and continuously improve immigration-related processes, standard operating procedures (SOPs), workflows, knowledge articles, and operational resources to enhance service delivery and consistency.
- Track immigration program activity, case trends, service delivery metrics, and compliance outcomes; prepare reports, dashboards, and quarterly performance updates for leadership and stakeholders.
- Present quarterly metrics in the areas of: case load, types of support provided, delivery of services, documentation, and compliance requirements.
-The SME provides strategic guidance, operational support, regulatory interpretation, and risk mitigation related to immigration programs and services.
- Works closely with program teams within the agency to ensure compliance with applicable immigration regulations and to support initiatives.
- Provide recommendations and best practices to maintain compliance with immigration requirements.
- Build durable and sustainable processes and produce reliable results.
- Assist team with tracking and managing project statuses and work on projects as assigned.
- Educate and advise on immigration requirements, processes, and matters.
- Facilitate meetings, briefings, and presentations for leadership and stakeholders, in coordination with Program Manager.
- Create educational materials, job aids, and reference documentation.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 5 years of experience in immigration services, government immigration programs, advising on immigration matters or serving as an immigration SME.
- Demonstrated expertise in U.S.
immigration laws and regulations.
- Experience supporting federal government agencies.
Please Note: Candidate will be subject to a government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
Preferred Qualifications
-Experience developing and maintaining immigration-related content, knowledge articles, and resources that support both internal stakeholders and contact center information specialists.
-Expe...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-09-16 11:32:12
-
Essential Duties and Responsibilities:
- Serve as the subject matter expert on U.S.
immigration laws, regulations, policies, and procedures; provide authoritative guidance and regulatory interpretation to program teams, leadership, managers, and employees.
- Monitor, analyze, and interpret changes in immigration legislation, executive actions, agency guidance, and regulatory requirements; assess impacts and develop compliance strategies and recommendations.
- Lead immigration compliance activities, including audits, public file management, risk assessments, and identification of policy or process gaps; recommend and implement corrective actions to maintain regulatory compliance.
- Develop, document, and continuously improve immigration-related processes, standard operating procedures (SOPs), workflows, knowledge articles, and operational resources to enhance service delivery and consistency.
- Track immigration program activity, case trends, service delivery metrics, and compliance outcomes; prepare reports, dashboards, and quarterly performance updates for leadership and stakeholders.
- Present quarterly metrics in the areas of: case load, types of support provided, delivery of services, documentation, and compliance requirements.
-The SME provides strategic guidance, operational support, regulatory interpretation, and risk mitigation related to immigration programs and services.
- Works closely with program teams within the agency to ensure compliance with applicable immigration regulations and to support initiatives.
- Provide recommendations and best practices to maintain compliance with immigration requirements.
- Build durable and sustainable processes and produce reliable results.
- Assist team with tracking and managing project statuses and work on projects as assigned.
- Educate and advise on immigration requirements, processes, and matters.
- Facilitate meetings, briefings, and presentations for leadership and stakeholders, in coordination with Program Manager.
- Create educational materials, job aids, and reference documentation.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 5 years of experience in immigration services, government immigration programs, advising on immigration matters or serving as an immigration SME.
- Demonstrated expertise in U.S.
immigration laws and regulations.
- Experience supporting federal government agencies.
Please Note: Candidate will be subject to a government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
Preferred Qualifications
-Experience developing and maintaining immigration-related content, knowledge articles, and resources that support both internal stakeholders and contact center information specialists.
-Expe...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-09-16 11:32:07
-
Essential Duties and Responsibilities:
- Serve as the subject matter expert on U.S.
immigration laws, regulations, policies, and procedures; provide authoritative guidance and regulatory interpretation to program teams, leadership, managers, and employees.
- Monitor, analyze, and interpret changes in immigration legislation, executive actions, agency guidance, and regulatory requirements; assess impacts and develop compliance strategies and recommendations.
- Lead immigration compliance activities, including audits, public file management, risk assessments, and identification of policy or process gaps; recommend and implement corrective actions to maintain regulatory compliance.
- Develop, document, and continuously improve immigration-related processes, standard operating procedures (SOPs), workflows, knowledge articles, and operational resources to enhance service delivery and consistency.
- Track immigration program activity, case trends, service delivery metrics, and compliance outcomes; prepare reports, dashboards, and quarterly performance updates for leadership and stakeholders.
- Present quarterly metrics in the areas of: case load, types of support provided, delivery of services, documentation, and compliance requirements.
-The SME provides strategic guidance, operational support, regulatory interpretation, and risk mitigation related to immigration programs and services.
- Works closely with program teams within the agency to ensure compliance with applicable immigration regulations and to support initiatives.
- Provide recommendations and best practices to maintain compliance with immigration requirements.
- Build durable and sustainable processes and produce reliable results.
- Assist team with tracking and managing project statuses and work on projects as assigned.
- Educate and advise on immigration requirements, processes, and matters.
- Facilitate meetings, briefings, and presentations for leadership and stakeholders, in coordination with Program Manager.
- Create educational materials, job aids, and reference documentation.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 5 years of experience in immigration services, government immigration programs, advising on immigration matters or serving as an immigration SME.
- Demonstrated expertise in U.S.
immigration laws and regulations.
- Experience supporting federal government agencies.
Please Note: Candidate will be subject to a government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
Preferred Qualifications
-Experience developing and maintaining immigration-related content, knowledge articles, and resources that support both internal stakeholders and contact center information specialists.
-Expe...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-09-16 11:32:04
-
Essential Duties and Responsibilities:
- Serve as the subject matter expert on U.S.
immigration laws, regulations, policies, and procedures; provide authoritative guidance and regulatory interpretation to program teams, leadership, managers, and employees.
- Monitor, analyze, and interpret changes in immigration legislation, executive actions, agency guidance, and regulatory requirements; assess impacts and develop compliance strategies and recommendations.
- Lead immigration compliance activities, including audits, public file management, risk assessments, and identification of policy or process gaps; recommend and implement corrective actions to maintain regulatory compliance.
- Develop, document, and continuously improve immigration-related processes, standard operating procedures (SOPs), workflows, knowledge articles, and operational resources to enhance service delivery and consistency.
- Track immigration program activity, case trends, service delivery metrics, and compliance outcomes; prepare reports, dashboards, and quarterly performance updates for leadership and stakeholders.
- Present quarterly metrics in the areas of: case load, types of support provided, delivery of services, documentation, and compliance requirements.
-The SME provides strategic guidance, operational support, regulatory interpretation, and risk mitigation related to immigration programs and services.
- Works closely with program teams within the agency to ensure compliance with applicable immigration regulations and to support initiatives.
- Provide recommendations and best practices to maintain compliance with immigration requirements.
- Build durable and sustainable processes and produce reliable results.
- Assist team with tracking and managing project statuses and work on projects as assigned.
- Educate and advise on immigration requirements, processes, and matters.
- Facilitate meetings, briefings, and presentations for leadership and stakeholders, in coordination with Program Manager.
- Create educational materials, job aids, and reference documentation.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 5 years of experience in immigration services, government immigration programs, advising on immigration matters or serving as an immigration SME.
- Demonstrated expertise in U.S.
immigration laws and regulations.
- Experience supporting federal government agencies.
Please Note: Candidate will be subject to a government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
Preferred Qualifications
-Experience developing and maintaining immigration-related content, knowledge articles, and resources that support both internal stakeholders and contact center information specialists.
-Expe...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2026-09-16 11:32:00
-
Essential Duties and Responsibilities:
- Serve as the subject matter expert on U.S.
immigration laws, regulations, policies, and procedures; provide authoritative guidance and regulatory interpretation to program teams, leadership, managers, and employees.
- Monitor, analyze, and interpret changes in immigration legislation, executive actions, agency guidance, and regulatory requirements; assess impacts and develop compliance strategies and recommendations.
- Lead immigration compliance activities, including audits, public file management, risk assessments, and identification of policy or process gaps; recommend and implement corrective actions to maintain regulatory compliance.
- Develop, document, and continuously improve immigration-related processes, standard operating procedures (SOPs), workflows, knowledge articles, and operational resources to enhance service delivery and consistency.
- Track immigration program activity, case trends, service delivery metrics, and compliance outcomes; prepare reports, dashboards, and quarterly performance updates for leadership and stakeholders.
- Present quarterly metrics in the areas of: case load, types of support provided, delivery of services, documentation, and compliance requirements.
-The SME provides strategic guidance, operational support, regulatory interpretation, and risk mitigation related to immigration programs and services.
- Works closely with program teams within the agency to ensure compliance with applicable immigration regulations and to support initiatives.
- Provide recommendations and best practices to maintain compliance with immigration requirements.
- Build durable and sustainable processes and produce reliable results.
- Assist team with tracking and managing project statuses and work on projects as assigned.
- Educate and advise on immigration requirements, processes, and matters.
- Facilitate meetings, briefings, and presentations for leadership and stakeholders, in coordination with Program Manager.
- Create educational materials, job aids, and reference documentation.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 5 years of experience in immigration services, government immigration programs, advising on immigration matters or serving as an immigration SME.
- Demonstrated expertise in U.S.
immigration laws and regulations.
- Experience supporting federal government agencies.
Please Note: Candidate will be subject to a government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
Preferred Qualifications
-Experience developing and maintaining immigration-related content, knowledge articles, and resources that support both internal stakeholders and contact center information specialists.
-Expe...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2026-09-16 11:31:56
-
Essential Duties and Responsibilities:
- Serve as the subject matter expert on U.S.
immigration laws, regulations, policies, and procedures; provide authoritative guidance and regulatory interpretation to program teams, leadership, managers, and employees.
- Monitor, analyze, and interpret changes in immigration legislation, executive actions, agency guidance, and regulatory requirements; assess impacts and develop compliance strategies and recommendations.
- Lead immigration compliance activities, including audits, public file management, risk assessments, and identification of policy or process gaps; recommend and implement corrective actions to maintain regulatory compliance.
- Develop, document, and continuously improve immigration-related processes, standard operating procedures (SOPs), workflows, knowledge articles, and operational resources to enhance service delivery and consistency.
- Track immigration program activity, case trends, service delivery metrics, and compliance outcomes; prepare reports, dashboards, and quarterly performance updates for leadership and stakeholders.
- Present quarterly metrics in the areas of: case load, types of support provided, delivery of services, documentation, and compliance requirements.
-The SME provides strategic guidance, operational support, regulatory interpretation, and risk mitigation related to immigration programs and services.
- Works closely with program teams within the agency to ensure compliance with applicable immigration regulations and to support initiatives.
- Provide recommendations and best practices to maintain compliance with immigration requirements.
- Build durable and sustainable processes and produce reliable results.
- Assist team with tracking and managing project statuses and work on projects as assigned.
- Educate and advise on immigration requirements, processes, and matters.
- Facilitate meetings, briefings, and presentations for leadership and stakeholders, in coordination with Program Manager.
- Create educational materials, job aids, and reference documentation.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 5 years of experience in immigration services, government immigration programs, advising on immigration matters or serving as an immigration SME.
- Demonstrated expertise in U.S.
immigration laws and regulations.
- Experience supporting federal government agencies.
Please Note: Candidate will be subject to a government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
Preferred Qualifications
-Experience developing and maintaining immigration-related content, knowledge articles, and resources that support both internal stakeholders and contact center information specialists.
-Expe...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2026-09-16 11:31:52
-
Essential Duties and Responsibilities:
- Serve as the subject matter expert on U.S.
immigration laws, regulations, policies, and procedures; provide authoritative guidance and regulatory interpretation to program teams, leadership, managers, and employees.
- Monitor, analyze, and interpret changes in immigration legislation, executive actions, agency guidance, and regulatory requirements; assess impacts and develop compliance strategies and recommendations.
- Lead immigration compliance activities, including audits, public file management, risk assessments, and identification of policy or process gaps; recommend and implement corrective actions to maintain regulatory compliance.
- Develop, document, and continuously improve immigration-related processes, standard operating procedures (SOPs), workflows, knowledge articles, and operational resources to enhance service delivery and consistency.
- Track immigration program activity, case trends, service delivery metrics, and compliance outcomes; prepare reports, dashboards, and quarterly performance updates for leadership and stakeholders.
- Present quarterly metrics in the areas of: case load, types of support provided, delivery of services, documentation, and compliance requirements.
-The SME provides strategic guidance, operational support, regulatory interpretation, and risk mitigation related to immigration programs and services.
- Works closely with program teams within the agency to ensure compliance with applicable immigration regulations and to support initiatives.
- Provide recommendations and best practices to maintain compliance with immigration requirements.
- Build durable and sustainable processes and produce reliable results.
- Assist team with tracking and managing project statuses and work on projects as assigned.
- Educate and advise on immigration requirements, processes, and matters.
- Facilitate meetings, briefings, and presentations for leadership and stakeholders, in coordination with Program Manager.
- Create educational materials, job aids, and reference documentation.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 5 years of experience in immigration services, government immigration programs, advising on immigration matters or serving as an immigration SME.
- Demonstrated expertise in U.S.
immigration laws and regulations.
- Experience supporting federal government agencies.
Please Note: Candidate will be subject to a government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
Preferred Qualifications
-Experience developing and maintaining immigration-related content, knowledge articles, and resources that support both internal stakeholders and contact center information specialists.
-Expe...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2026-09-16 11:31:49
