-
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Function as point of contact for data and analytical usage across multiple projects, and guide operational partners on product performance and solution improvement/maturity options.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs as needed.
- Code to defined requirements to segment populations from large enterprise datasets, verify data accuracy, and output files per specifications.
- Create and maintain all documentation including obtaining and collecting artifacts as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
- Integrate AI, machine learning, and advanced analytics into operational workflows to enable predictive insights, anomaly detection, and intelligent data validation.
- Support modernization of the data ecosystem through development of automated, scalable pipelines and adoption of cloud-based and modern data platform capabilities.
- Identify and implement automation and AI-assisted solutions to improve efficiency, reduce manual processes, and accelerate insight generation.
- Partner with cross-functional teams to integrate new data sources and contribute to the development of reusable, scalable data products and analytical frameworks.
- Apply and promote modern data best practices, including governance, data quality monitoring, and lineage, to ensure reliable and compliant analytics outputs.
- Evaluate, prototype, and enable emerging technologies, including AI-driven tools and self-service analytics capabilities, to advance analytics maturity and business accessibility to data.
Minimum Requirements
- Bachelor's degree in related field.
- 5-7 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Additional Requirements as per contract/client:
- 2 years of experience coding (e.g., SQL, Python required.
- Working knowledge of Generative AI, AI, or Machine Learning concepts, including understanding their limitations and when to use AI versus deterministic approaches is required
- General knowledge of scripting and programming is required.
- Demonstrated experience using Generative AI tools (e.g., Copilot or similar) to accelerate work, such as generating or optimizing code/SQL, summarizing data, or drafting reports is required.
- Experience consistently applying sound professional and ethical judgment when using AI, particularly in the context of data governance, data pr...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-06-27 10:16:51
-
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Function as point of contact for data and analytical usage across multiple projects, and guide operational partners on product performance and solution improvement/maturity options.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs as needed.
- Code to defined requirements to segment populations from large enterprise datasets, verify data accuracy, and output files per specifications.
- Create and maintain all documentation including obtaining and collecting artifacts as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
- Integrate AI, machine learning, and advanced analytics into operational workflows to enable predictive insights, anomaly detection, and intelligent data validation.
- Support modernization of the data ecosystem through development of automated, scalable pipelines and adoption of cloud-based and modern data platform capabilities.
- Identify and implement automation and AI-assisted solutions to improve efficiency, reduce manual processes, and accelerate insight generation.
- Partner with cross-functional teams to integrate new data sources and contribute to the development of reusable, scalable data products and analytical frameworks.
- Apply and promote modern data best practices, including governance, data quality monitoring, and lineage, to ensure reliable and compliant analytics outputs.
- Evaluate, prototype, and enable emerging technologies, including AI-driven tools and self-service analytics capabilities, to advance analytics maturity and business accessibility to data.
Minimum Requirements
- Bachelor's degree in related field.
- 5-7 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Additional Requirements as per contract/client:
- 2 years of experience coding (e.g., SQL, Python required.
- Working knowledge of Generative AI, AI, or Machine Learning concepts, including understanding their limitations and when to use AI versus deterministic approaches is required
- General knowledge of scripting and programming is required.
- Demonstrated experience using Generative AI tools (e.g., Copilot or similar) to accelerate work, such as generating or optimizing code/SQL, summarizing data, or drafting reports is required.
- Experience consistently applying sound professional and ethical judgment when using AI, particularly in the context of data governance, data pr...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-06-27 10:16:50
-
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Function as point of contact for data and analytical usage across multiple projects, and guide operational partners on product performance and solution improvement/maturity options.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs as needed.
- Code to defined requirements to segment populations from large enterprise datasets, verify data accuracy, and output files per specifications.
- Create and maintain all documentation including obtaining and collecting artifacts as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
- Integrate AI, machine learning, and advanced analytics into operational workflows to enable predictive insights, anomaly detection, and intelligent data validation.
- Support modernization of the data ecosystem through development of automated, scalable pipelines and adoption of cloud-based and modern data platform capabilities.
- Identify and implement automation and AI-assisted solutions to improve efficiency, reduce manual processes, and accelerate insight generation.
- Partner with cross-functional teams to integrate new data sources and contribute to the development of reusable, scalable data products and analytical frameworks.
- Apply and promote modern data best practices, including governance, data quality monitoring, and lineage, to ensure reliable and compliant analytics outputs.
- Evaluate, prototype, and enable emerging technologies, including AI-driven tools and self-service analytics capabilities, to advance analytics maturity and business accessibility to data.
Minimum Requirements
- Bachelor's degree in related field.
- 5-7 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Additional Requirements as per contract/client:
- 2 years of experience coding (e.g., SQL, Python required.
- Working knowledge of Generative AI, AI, or Machine Learning concepts, including understanding their limitations and when to use AI versus deterministic approaches is required
- General knowledge of scripting and programming is required.
- Demonstrated experience using Generative AI tools (e.g., Copilot or similar) to accelerate work, such as generating or optimizing code/SQL, summarizing data, or drafting reports is required.
- Experience consistently applying sound professional and ethical judgment when using AI, particularly in the context of data governance, data pr...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-06-27 10:16:49
-
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Function as point of contact for data and analytical usage across multiple projects, and guide operational partners on product performance and solution improvement/maturity options.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs as needed.
- Code to defined requirements to segment populations from large enterprise datasets, verify data accuracy, and output files per specifications.
- Create and maintain all documentation including obtaining and collecting artifacts as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
- Integrate AI, machine learning, and advanced analytics into operational workflows to enable predictive insights, anomaly detection, and intelligent data validation.
- Support modernization of the data ecosystem through development of automated, scalable pipelines and adoption of cloud-based and modern data platform capabilities.
- Identify and implement automation and AI-assisted solutions to improve efficiency, reduce manual processes, and accelerate insight generation.
- Partner with cross-functional teams to integrate new data sources and contribute to the development of reusable, scalable data products and analytical frameworks.
- Apply and promote modern data best practices, including governance, data quality monitoring, and lineage, to ensure reliable and compliant analytics outputs.
- Evaluate, prototype, and enable emerging technologies, including AI-driven tools and self-service analytics capabilities, to advance analytics maturity and business accessibility to data.
Minimum Requirements
- Bachelor's degree in related field.
- 5-7 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Additional Requirements as per contract/client:
- 2 years of experience coding (e.g., SQL, Python required.
- Working knowledge of Generative AI, AI, or Machine Learning concepts, including understanding their limitations and when to use AI versus deterministic approaches is required
- General knowledge of scripting and programming is required.
- Demonstrated experience using Generative AI tools (e.g., Copilot or similar) to accelerate work, such as generating or optimizing code/SQL, summarizing data, or drafting reports is required.
- Experience consistently applying sound professional and ethical judgment when using AI, particularly in the context of data governance, data pr...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-06-27 10:16:49
-
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Function as point of contact for data and analytical usage across multiple projects, and guide operational partners on product performance and solution improvement/maturity options.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs as needed.
- Code to defined requirements to segment populations from large enterprise datasets, verify data accuracy, and output files per specifications.
- Create and maintain all documentation including obtaining and collecting artifacts as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
- Integrate AI, machine learning, and advanced analytics into operational workflows to enable predictive insights, anomaly detection, and intelligent data validation.
- Support modernization of the data ecosystem through development of automated, scalable pipelines and adoption of cloud-based and modern data platform capabilities.
- Identify and implement automation and AI-assisted solutions to improve efficiency, reduce manual processes, and accelerate insight generation.
- Partner with cross-functional teams to integrate new data sources and contribute to the development of reusable, scalable data products and analytical frameworks.
- Apply and promote modern data best practices, including governance, data quality monitoring, and lineage, to ensure reliable and compliant analytics outputs.
- Evaluate, prototype, and enable emerging technologies, including AI-driven tools and self-service analytics capabilities, to advance analytics maturity and business accessibility to data.
Minimum Requirements
- Bachelor's degree in related field.
- 5-7 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Additional Requirements as per contract/client:
- 2 years of experience coding (e.g., SQL, Python required.
- Working knowledge of Generative AI, AI, or Machine Learning concepts, including understanding their limitations and when to use AI versus deterministic approaches is required
- General knowledge of scripting and programming is required.
- Demonstrated experience using Generative AI tools (e.g., Copilot or similar) to accelerate work, such as generating or optimizing code/SQL, summarizing data, or drafting reports is required.
- Experience consistently applying sound professional and ethical judgment when using AI, particularly in the context of data governance, data pr...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-06-27 10:16:48
-
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Function as point of contact for data and analytical usage across multiple projects, and guide operational partners on product performance and solution improvement/maturity options.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs as needed.
- Code to defined requirements to segment populations from large enterprise datasets, verify data accuracy, and output files per specifications.
- Create and maintain all documentation including obtaining and collecting artifacts as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
- Integrate AI, machine learning, and advanced analytics into operational workflows to enable predictive insights, anomaly detection, and intelligent data validation.
- Support modernization of the data ecosystem through development of automated, scalable pipelines and adoption of cloud-based and modern data platform capabilities.
- Identify and implement automation and AI-assisted solutions to improve efficiency, reduce manual processes, and accelerate insight generation.
- Partner with cross-functional teams to integrate new data sources and contribute to the development of reusable, scalable data products and analytical frameworks.
- Apply and promote modern data best practices, including governance, data quality monitoring, and lineage, to ensure reliable and compliant analytics outputs.
- Evaluate, prototype, and enable emerging technologies, including AI-driven tools and self-service analytics capabilities, to advance analytics maturity and business accessibility to data.
Minimum Requirements
- Bachelor's degree in related field.
- 5-7 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Additional Requirements as per contract/client:
- 2 years of experience coding (e.g., SQL, Python required.
- Working knowledge of Generative AI, AI, or Machine Learning concepts, including understanding their limitations and when to use AI versus deterministic approaches is required
- General knowledge of scripting and programming is required.
- Demonstrated experience using Generative AI tools (e.g., Copilot or similar) to accelerate work, such as generating or optimizing code/SQL, summarizing data, or drafting reports is required.
- Experience consistently applying sound professional and ethical judgment when using AI, particularly in the context of data governance, data pr...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-06-27 10:16:47
-
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Function as point of contact for data and analytical usage across multiple projects, and guide operational partners on product performance and solution improvement/maturity options.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs as needed.
- Code to defined requirements to segment populations from large enterprise datasets, verify data accuracy, and output files per specifications.
- Create and maintain all documentation including obtaining and collecting artifacts as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
- Integrate AI, machine learning, and advanced analytics into operational workflows to enable predictive insights, anomaly detection, and intelligent data validation.
- Support modernization of the data ecosystem through development of automated, scalable pipelines and adoption of cloud-based and modern data platform capabilities.
- Identify and implement automation and AI-assisted solutions to improve efficiency, reduce manual processes, and accelerate insight generation.
- Partner with cross-functional teams to integrate new data sources and contribute to the development of reusable, scalable data products and analytical frameworks.
- Apply and promote modern data best practices, including governance, data quality monitoring, and lineage, to ensure reliable and compliant analytics outputs.
- Evaluate, prototype, and enable emerging technologies, including AI-driven tools and self-service analytics capabilities, to advance analytics maturity and business accessibility to data.
Minimum Requirements
- Bachelor's degree in related field.
- 5-7 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Additional Requirements as per contract/client:
- 2 years of experience coding (e.g., SQL, Python required.
- Working knowledge of Generative AI, AI, or Machine Learning concepts, including understanding their limitations and when to use AI versus deterministic approaches is required
- General knowledge of scripting and programming is required.
- Demonstrated experience using Generative AI tools (e.g., Copilot or similar) to accelerate work, such as generating or optimizing code/SQL, summarizing data, or drafting reports is required.
- Experience consistently applying sound professional and ethical judgment when using AI, particularly in the context of data governance, data pr...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-06-27 10:16:44
-
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Function as point of contact for data and analytical usage across multiple projects, and guide operational partners on product performance and solution improvement/maturity options.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs as needed.
- Code to defined requirements to segment populations from large enterprise datasets, verify data accuracy, and output files per specifications.
- Create and maintain all documentation including obtaining and collecting artifacts as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
- Integrate AI, machine learning, and advanced analytics into operational workflows to enable predictive insights, anomaly detection, and intelligent data validation.
- Support modernization of the data ecosystem through development of automated, scalable pipelines and adoption of cloud-based and modern data platform capabilities.
- Identify and implement automation and AI-assisted solutions to improve efficiency, reduce manual processes, and accelerate insight generation.
- Partner with cross-functional teams to integrate new data sources and contribute to the development of reusable, scalable data products and analytical frameworks.
- Apply and promote modern data best practices, including governance, data quality monitoring, and lineage, to ensure reliable and compliant analytics outputs.
- Evaluate, prototype, and enable emerging technologies, including AI-driven tools and self-service analytics capabilities, to advance analytics maturity and business accessibility to data.
Minimum Requirements
- Bachelor's degree in related field.
- 5-7 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Additional Requirements as per contract/client:
- 2 years of experience coding (e.g., SQL, Python required.
- Working knowledge of Generative AI, AI, or Machine Learning concepts, including understanding their limitations and when to use AI versus deterministic approaches is required
- General knowledge of scripting and programming is required.
- Demonstrated experience using Generative AI tools (e.g., Copilot or similar) to accelerate work, such as generating or optimizing code/SQL, summarizing data, or drafting reports is required.
- Experience consistently applying sound professional and ethical judgment when using AI, particularly in the context of data governance, data pr...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-06-27 10:16:42
-
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Function as point of contact for data and analytical usage across multiple projects, and guide operational partners on product performance and solution improvement/maturity options.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs as needed.
- Code to defined requirements to segment populations from large enterprise datasets, verify data accuracy, and output files per specifications.
- Create and maintain all documentation including obtaining and collecting artifacts as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
- Integrate AI, machine learning, and advanced analytics into operational workflows to enable predictive insights, anomaly detection, and intelligent data validation.
- Support modernization of the data ecosystem through development of automated, scalable pipelines and adoption of cloud-based and modern data platform capabilities.
- Identify and implement automation and AI-assisted solutions to improve efficiency, reduce manual processes, and accelerate insight generation.
- Partner with cross-functional teams to integrate new data sources and contribute to the development of reusable, scalable data products and analytical frameworks.
- Apply and promote modern data best practices, including governance, data quality monitoring, and lineage, to ensure reliable and compliant analytics outputs.
- Evaluate, prototype, and enable emerging technologies, including AI-driven tools and self-service analytics capabilities, to advance analytics maturity and business accessibility to data.
Minimum Requirements
- Bachelor's degree in related field.
- 5-7 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Additional Requirements as per contract/client:
- 2 years of experience coding (e.g., SQL, Python required.
- Working knowledge of Generative AI, AI, or Machine Learning concepts, including understanding their limitations and when to use AI versus deterministic approaches is required
- General knowledge of scripting and programming is required.
- Demonstrated experience using Generative AI tools (e.g., Copilot or similar) to accelerate work, such as generating or optimizing code/SQL, summarizing data, or drafting reports is required.
- Experience consistently applying sound professional and ethical judgment when using AI, particularly in the context of data governance, data pr...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-06-27 10:16:33
-
Essential Duties and Responsibilities:
- Develop and deploy advanced methods to analyze operational data and derive meaningful, actionable insights for stakeholders and business development partners.
- Function as point of contact for data and analytical usage across multiple projects, and guide operational partners on product performance and solution improvement/maturity options.
- Analyze extracted data, identify trends and provide insights and analyses around operations and project data.
- Develop and implement new metrics, functions, and scripts as KPIs as needed.
- Code to defined requirements to segment populations from large enterprise datasets, verify data accuracy, and output files per specifications.
- Create and maintain all documentation including obtaining and collecting artifacts as needed.
- Ad hoc tool development to support operational and under served analytical areas.
- Learning emerging technologies and systems of need for company initiatives.
- Activities to support team communication and strategy implementation (meetings, etc.).
- Project management activities.
- Integrate AI, machine learning, and advanced analytics into operational workflows to enable predictive insights, anomaly detection, and intelligent data validation.
- Support modernization of the data ecosystem through development of automated, scalable pipelines and adoption of cloud-based and modern data platform capabilities.
- Identify and implement automation and AI-assisted solutions to improve efficiency, reduce manual processes, and accelerate insight generation.
- Partner with cross-functional teams to integrate new data sources and contribute to the development of reusable, scalable data products and analytical frameworks.
- Apply and promote modern data best practices, including governance, data quality monitoring, and lineage, to ensure reliable and compliant analytics outputs.
- Evaluate, prototype, and enable emerging technologies, including AI-driven tools and self-service analytics capabilities, to advance analytics maturity and business accessibility to data.
Minimum Requirements
- Bachelor's degree in related field.
- 5-7 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Additional Requirements as per contract/client:
- 2 years of experience coding (e.g., SQL, Python required.
- Working knowledge of Generative AI, AI, or Machine Learning concepts, including understanding their limitations and when to use AI versus deterministic approaches is required
- General knowledge of scripting and programming is required.
- Demonstrated experience using Generative AI tools (e.g., Copilot or similar) to accelerate work, such as generating or optimizing code/SQL, summarizing data, or drafting reports is required.
- Experience consistently applying sound professional and ethical judgment when using AI, particularly in the context of data governance, data pr...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-06-27 10:16:30
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-06-27 10:12:39
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-06-27 10:12:33
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-06-27 10:12:31
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-06-27 10:12:28
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-06-27 10:12:25
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-06-27 10:12:23
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-06-27 10:12:22
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-06-27 10:12:22
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-06-27 10:12:21
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-06-27 10:12:20
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-06-27 10:12:17
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-06-27 10:12:15
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-06-27 10:12:13
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-06-27 10:12:10
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-06-27 10:12:07
