-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-03-02 07:20:19
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-03-02 07:20:18
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-03-02 07:20:18
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-03-02 07:20:17
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS136, T4, Band 7
Job-Specific Essential Duties and Responsibilities
- Architect and deploy containerized applications using Red Hat OpenShift, ensuring optimal performance and scalability.
- Implement and optimize monitoring and logging tools (e.g., Prometheus, Loki, Grafana) for real-time tracking of application health.
- Transition OpenShift cluster operations from connected to partially disconnected environments, ensuring seamless deployment of critical security updates.
- Automate cluster provisioning and scaling to reduce deployment time and minimize human error.
- Manage and optimize multi-cluster OpenShift environments across production and development clusters, ensuring 99.99% uptime.
- Conduct knowledge-sharing sessions and update documentation to improve team expertise in Red Hat Advanced Cluster Manager and Kubernetes management.
- Integrate Red Hat Satellite for efficient patch management and system updates across multiple environments.
- Develop and implement disaster recovery plans and backup strategies for critical systems.
- Configure and manage network services (e.g., DNS, DHCP, NFS) within RHEL environments.
- Perform kernel tuning and system optimization to enhance performance and reliability.
- Implement and manage security policies using SELinux and firewall configurations.
- Conduct root cause analysis for system failures and implement corrective actions to prevent recurrence.
- Implement and manage cloud security best practices, including identity and access management (IAM), encryption, and network security.
- Monitor and optimize cloud resource usage to ensure cost efficiency and performance.
- Develop and maintain CI/CD pipelines for automated deployment and testing of applications in cloud environments.
Job-Specific Minimum Requirements:
- An active Secret Clearance is required.
- Due to federal requirements, only US Citizens can be considered.
Candidates with dual citizenship cannot be considered.
- 12+ years of experience with 7+ years working directly with RHEL.
Candidate should show clear career progression in RHEL engineering.
- Demonstrated focus on system integrations and DevOps
- 4+ years should include hands on OpenShift experience.
- Participation in a rotational on-call schedule is required, so candidates must reside within a commutable distance.
- Additional tasks to be assigned as needed.
Preferred Skills and Qualifications:
- Recent experience under DHS
- RedHat certifications - RHCE, RedHat Certified - OpenShift, RHCSA, etc
#techjobs #clearance #veteranspage #APPCASTDTO
Minimum Requirements
TCS136, T4, Band 7
#HotJobs0203LI #HotJobs0203FB #HotJobs0203X #HotJobs0203TH #TrendingJobs #HotJobs0218LI #HotJobs0218FB #HotJobs0218X #HotJobs0218TH
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, vet...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-03-02 07:20:17
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-03-02 07:20:16
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-03-02 07:20:15
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-03-02 07:20:15
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-03-02 07:20:14
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-03-02 07:20:13
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-03-02 07:20:12
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-03-02 07:20:11
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-03-02 07:20:10
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-03-02 07:20:10
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-03-02 07:20:09
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-03-02 07:20:08
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-03-02 07:20:08
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-03-02 07:20:07
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2026-03-02 07:20:06
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2026-03-02 07:20:06
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2026-03-02 07:20:05
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-03-02 07:20:05
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2026-03-02 07:20:04
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Newport, US-RI
Salary / Rate: Not Specified
Posted: 2026-03-02 07:20:03
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
-Provide assistance and updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Collaborate with the customers to ensure open communication, cooperation, and timely issue resolution.
- Address inadequate quality issues with the supervisory and management teams in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Supervise and lead daily CSC operations including quality assurance, workforce management, hiring, training, and participation in testing activities.
- Schedule and allocate resources to fulfill CSC responsibilities efficiently.
- Identify and mitigate risks associated with software design, development, and implementation projects.
- Manage service level agreements (SLAs), enforce performance standards, and provide status updates to the CSC Project Director.
- Monitor progress across all projects including budgets, reports on delivery timelines, and operational performance metrics.
Minimum Requirements
- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
- Three (3) years of people management experience.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as inter...
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: Not Specified
Posted: 2026-03-02 07:20:03
