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Description & Requirements
Maximus is looking to fill a Limited Service Business Analyst III position.
The Business Analyst III provides advanced program and data analytics support to improve decision-making, operational efficiency, and workforce productivity across CDC information systems.
Utilizes data-driven methodologies and analytical tools to evaluate software, hardware, and process performance, ensuring alignment with organizational objectives and public health priorities.
Supports process optimization, documentation management, and System Development Life Cycle (SDLC) activities with measurable outcomes.
- Position is remote and temporary through August 31, 2026
- Must be available to work the occasional weekend or holiday depending on business needs
- Will work an 8-hour day between Monday - Friday 8:00 AM - 8:00 PM EST
- You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
Please Note: This position requires a personal computer or laptop during training period(Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3
Essential Duties and Responsibilities:
- Identify and determine business requirements and define processes, including clarification on any requirement discrepancies.
- Understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.
- Extract, tabulate, and analyze data to support program activity and assist management with decision making.
- Review and edit requirements, specifications, business processes and recommendations related to new processes, functionalities, and/or proposed solutions.
- Process all Production Support Requests by receiving defect reports and cross-referencing the defect with the business requirements.
Responsibilities:
- Data Collection & Validation: Gathers and verifies large datasets from multiple sources, including SKPI dashboards, Genesys contact center data, Microsoft Dynamics CRM, and workforce management systems, ensuring accuracy and integrity for analysis.
- Workforce Analytics: Analyzes workforce data to monitor scheduling, adherence, and productivity; identifies trends and develops recommendations to optimize staffing and resource allocation.
- Advanced Analytics & Reporting: Applies statistical and analytical techniques to identify performance gaps; develops dashboards and visualizations to communicate actionable insights.
- Process Improvement: Uses data-driven methodologies (e.g., Lean, Six Sigma) to evaluate workflows, reduce bottlenecks, and improve operational efficiency.
- SDLC & Project Support: Provides analytical input throughout the system development lifecycle; ensures data-driven decision-making in project planning and execution.
- Documentation & Compliance: Maint...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-01-16 08:16:20
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Description & Requirements
Maximus is looking to fill a Limited Service Business Analyst III position.
The Business Analyst III provides advanced program and data analytics support to improve decision-making, operational efficiency, and workforce productivity across CDC information systems.
Utilizes data-driven methodologies and analytical tools to evaluate software, hardware, and process performance, ensuring alignment with organizational objectives and public health priorities.
Supports process optimization, documentation management, and System Development Life Cycle (SDLC) activities with measurable outcomes.
- Position is remote and temporary through August 31, 2026
- Must be available to work the occasional weekend or holiday depending on business needs
- Will work an 8-hour day between Monday - Friday 8:00 AM - 8:00 PM EST
- You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
Please Note: This position requires a personal computer or laptop during training period(Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3
Essential Duties and Responsibilities:
- Identify and determine business requirements and define processes, including clarification on any requirement discrepancies.
- Understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.
- Extract, tabulate, and analyze data to support program activity and assist management with decision making.
- Review and edit requirements, specifications, business processes and recommendations related to new processes, functionalities, and/or proposed solutions.
- Process all Production Support Requests by receiving defect reports and cross-referencing the defect with the business requirements.
Responsibilities:
- Data Collection & Validation: Gathers and verifies large datasets from multiple sources, including SKPI dashboards, Genesys contact center data, Microsoft Dynamics CRM, and workforce management systems, ensuring accuracy and integrity for analysis.
- Workforce Analytics: Analyzes workforce data to monitor scheduling, adherence, and productivity; identifies trends and develops recommendations to optimize staffing and resource allocation.
- Advanced Analytics & Reporting: Applies statistical and analytical techniques to identify performance gaps; develops dashboards and visualizations to communicate actionable insights.
- Process Improvement: Uses data-driven methodologies (e.g., Lean, Six Sigma) to evaluate workflows, reduce bottlenecks, and improve operational efficiency.
- SDLC & Project Support: Provides analytical input throughout the system development lifecycle; ensures data-driven decision-making in project planning and execution.
- Documentation & Compliance: Maint...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-01-16 08:16:20
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Description & Requirements
Maximus is looking to fill a Limited Service Business Analyst III position.
The Business Analyst III provides advanced program and data analytics support to improve decision-making, operational efficiency, and workforce productivity across CDC information systems.
Utilizes data-driven methodologies and analytical tools to evaluate software, hardware, and process performance, ensuring alignment with organizational objectives and public health priorities.
Supports process optimization, documentation management, and System Development Life Cycle (SDLC) activities with measurable outcomes.
- Position is remote and temporary through August 31, 2026
- Must be available to work the occasional weekend or holiday depending on business needs
- Will work an 8-hour day between Monday - Friday 8:00 AM - 8:00 PM EST
- You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
Please Note: This position requires a personal computer or laptop during training period(Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3
Essential Duties and Responsibilities:
- Identify and determine business requirements and define processes, including clarification on any requirement discrepancies.
- Understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.
- Extract, tabulate, and analyze data to support program activity and assist management with decision making.
- Review and edit requirements, specifications, business processes and recommendations related to new processes, functionalities, and/or proposed solutions.
- Process all Production Support Requests by receiving defect reports and cross-referencing the defect with the business requirements.
Responsibilities:
- Data Collection & Validation: Gathers and verifies large datasets from multiple sources, including SKPI dashboards, Genesys contact center data, Microsoft Dynamics CRM, and workforce management systems, ensuring accuracy and integrity for analysis.
- Workforce Analytics: Analyzes workforce data to monitor scheduling, adherence, and productivity; identifies trends and develops recommendations to optimize staffing and resource allocation.
- Advanced Analytics & Reporting: Applies statistical and analytical techniques to identify performance gaps; develops dashboards and visualizations to communicate actionable insights.
- Process Improvement: Uses data-driven methodologies (e.g., Lean, Six Sigma) to evaluate workflows, reduce bottlenecks, and improve operational efficiency.
- SDLC & Project Support: Provides analytical input throughout the system development lifecycle; ensures data-driven decision-making in project planning and execution.
- Documentation & Compliance: Maint...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2026-01-16 08:16:18
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Description & Requirements
Maximus is looking to fill a Limited Service Business Analyst III position.
The Business Analyst III provides advanced program and data analytics support to improve decision-making, operational efficiency, and workforce productivity across CDC information systems.
Utilizes data-driven methodologies and analytical tools to evaluate software, hardware, and process performance, ensuring alignment with organizational objectives and public health priorities.
Supports process optimization, documentation management, and System Development Life Cycle (SDLC) activities with measurable outcomes.
- Position is remote and temporary through August 31, 2026
- Must be available to work the occasional weekend or holiday depending on business needs
- Will work an 8-hour day between Monday - Friday 8:00 AM - 8:00 PM EST
- You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
Please Note: This position requires a personal computer or laptop during training period(Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3
Essential Duties and Responsibilities:
- Identify and determine business requirements and define processes, including clarification on any requirement discrepancies.
- Understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.
- Extract, tabulate, and analyze data to support program activity and assist management with decision making.
- Review and edit requirements, specifications, business processes and recommendations related to new processes, functionalities, and/or proposed solutions.
- Process all Production Support Requests by receiving defect reports and cross-referencing the defect with the business requirements.
Responsibilities:
- Data Collection & Validation: Gathers and verifies large datasets from multiple sources, including SKPI dashboards, Genesys contact center data, Microsoft Dynamics CRM, and workforce management systems, ensuring accuracy and integrity for analysis.
- Workforce Analytics: Analyzes workforce data to monitor scheduling, adherence, and productivity; identifies trends and develops recommendations to optimize staffing and resource allocation.
- Advanced Analytics & Reporting: Applies statistical and analytical techniques to identify performance gaps; develops dashboards and visualizations to communicate actionable insights.
- Process Improvement: Uses data-driven methodologies (e.g., Lean, Six Sigma) to evaluate workflows, reduce bottlenecks, and improve operational efficiency.
- SDLC & Project Support: Provides analytical input throughout the system development lifecycle; ensures data-driven decision-making in project planning and execution.
- Documentation & Compliance: Maint...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2026-01-16 08:16:17
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Description & Requirements
Maximus is looking to fill a Limited Service Business Analyst III position.
The Business Analyst III provides advanced program and data analytics support to improve decision-making, operational efficiency, and workforce productivity across CDC information systems.
Utilizes data-driven methodologies and analytical tools to evaluate software, hardware, and process performance, ensuring alignment with organizational objectives and public health priorities.
Supports process optimization, documentation management, and System Development Life Cycle (SDLC) activities with measurable outcomes.
- Position is remote and temporary through August 31, 2026
- Must be available to work the occasional weekend or holiday depending on business needs
- Will work an 8-hour day between Monday - Friday 8:00 AM - 8:00 PM EST
- You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
Please Note: This position requires a personal computer or laptop during training period(Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3
Essential Duties and Responsibilities:
- Identify and determine business requirements and define processes, including clarification on any requirement discrepancies.
- Understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.
- Extract, tabulate, and analyze data to support program activity and assist management with decision making.
- Review and edit requirements, specifications, business processes and recommendations related to new processes, functionalities, and/or proposed solutions.
- Process all Production Support Requests by receiving defect reports and cross-referencing the defect with the business requirements.
Responsibilities:
- Data Collection & Validation: Gathers and verifies large datasets from multiple sources, including SKPI dashboards, Genesys contact center data, Microsoft Dynamics CRM, and workforce management systems, ensuring accuracy and integrity for analysis.
- Workforce Analytics: Analyzes workforce data to monitor scheduling, adherence, and productivity; identifies trends and develops recommendations to optimize staffing and resource allocation.
- Advanced Analytics & Reporting: Applies statistical and analytical techniques to identify performance gaps; develops dashboards and visualizations to communicate actionable insights.
- Process Improvement: Uses data-driven methodologies (e.g., Lean, Six Sigma) to evaluate workflows, reduce bottlenecks, and improve operational efficiency.
- SDLC & Project Support: Provides analytical input throughout the system development lifecycle; ensures data-driven decision-making in project planning and execution.
- Documentation & Compliance: Maint...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-01-16 08:16:17
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Description & Requirements
Maximus is looking to fill a Limited Service Business Analyst III position.
The Business Analyst III provides advanced program and data analytics support to improve decision-making, operational efficiency, and workforce productivity across CDC information systems.
Utilizes data-driven methodologies and analytical tools to evaluate software, hardware, and process performance, ensuring alignment with organizational objectives and public health priorities.
Supports process optimization, documentation management, and System Development Life Cycle (SDLC) activities with measurable outcomes.
- Position is remote and temporary through August 31, 2026
- Must be available to work the occasional weekend or holiday depending on business needs
- Will work an 8-hour day between Monday - Friday 8:00 AM - 8:00 PM EST
- You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
Please Note: This position requires a personal computer or laptop during training period(Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3
Essential Duties and Responsibilities:
- Identify and determine business requirements and define processes, including clarification on any requirement discrepancies.
- Understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.
- Extract, tabulate, and analyze data to support program activity and assist management with decision making.
- Review and edit requirements, specifications, business processes and recommendations related to new processes, functionalities, and/or proposed solutions.
- Process all Production Support Requests by receiving defect reports and cross-referencing the defect with the business requirements.
Responsibilities:
- Data Collection & Validation: Gathers and verifies large datasets from multiple sources, including SKPI dashboards, Genesys contact center data, Microsoft Dynamics CRM, and workforce management systems, ensuring accuracy and integrity for analysis.
- Workforce Analytics: Analyzes workforce data to monitor scheduling, adherence, and productivity; identifies trends and develops recommendations to optimize staffing and resource allocation.
- Advanced Analytics & Reporting: Applies statistical and analytical techniques to identify performance gaps; develops dashboards and visualizations to communicate actionable insights.
- Process Improvement: Uses data-driven methodologies (e.g., Lean, Six Sigma) to evaluate workflows, reduce bottlenecks, and improve operational efficiency.
- SDLC & Project Support: Provides analytical input throughout the system development lifecycle; ensures data-driven decision-making in project planning and execution.
- Documentation & Compliance: Maint...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2026-01-16 08:16:16
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Description & Requirements
Maximus is looking to fill a Limited Service Business Analyst III position.
The Business Analyst III provides advanced program and data analytics support to improve decision-making, operational efficiency, and workforce productivity across CDC information systems.
Utilizes data-driven methodologies and analytical tools to evaluate software, hardware, and process performance, ensuring alignment with organizational objectives and public health priorities.
Supports process optimization, documentation management, and System Development Life Cycle (SDLC) activities with measurable outcomes.
- Position is remote and temporary through August 31, 2026
- Must be available to work the occasional weekend or holiday depending on business needs
- Will work an 8-hour day between Monday - Friday 8:00 AM - 8:00 PM EST
- You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
Please Note: This position requires a personal computer or laptop during training period(Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3
Essential Duties and Responsibilities:
- Identify and determine business requirements and define processes, including clarification on any requirement discrepancies.
- Understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.
- Extract, tabulate, and analyze data to support program activity and assist management with decision making.
- Review and edit requirements, specifications, business processes and recommendations related to new processes, functionalities, and/or proposed solutions.
- Process all Production Support Requests by receiving defect reports and cross-referencing the defect with the business requirements.
Responsibilities:
- Data Collection & Validation: Gathers and verifies large datasets from multiple sources, including SKPI dashboards, Genesys contact center data, Microsoft Dynamics CRM, and workforce management systems, ensuring accuracy and integrity for analysis.
- Workforce Analytics: Analyzes workforce data to monitor scheduling, adherence, and productivity; identifies trends and develops recommendations to optimize staffing and resource allocation.
- Advanced Analytics & Reporting: Applies statistical and analytical techniques to identify performance gaps; develops dashboards and visualizations to communicate actionable insights.
- Process Improvement: Uses data-driven methodologies (e.g., Lean, Six Sigma) to evaluate workflows, reduce bottlenecks, and improve operational efficiency.
- SDLC & Project Support: Provides analytical input throughout the system development lifecycle; ensures data-driven decision-making in project planning and execution.
- Documentation & Compliance: Maint...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2026-01-16 08:16:15
-
Description & Requirements
Maximus is looking to fill a Limited Service Business Analyst III position.
The Business Analyst III provides advanced program and data analytics support to improve decision-making, operational efficiency, and workforce productivity across CDC information systems.
Utilizes data-driven methodologies and analytical tools to evaluate software, hardware, and process performance, ensuring alignment with organizational objectives and public health priorities.
Supports process optimization, documentation management, and System Development Life Cycle (SDLC) activities with measurable outcomes.
- Position is remote and temporary through August 31, 2026
- Must be available to work the occasional weekend or holiday depending on business needs
- Will work an 8-hour day between Monday - Friday 8:00 AM - 8:00 PM EST
- You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
Please Note: This position requires a personal computer or laptop during training period(Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3
Essential Duties and Responsibilities:
- Identify and determine business requirements and define processes, including clarification on any requirement discrepancies.
- Understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.
- Extract, tabulate, and analyze data to support program activity and assist management with decision making.
- Review and edit requirements, specifications, business processes and recommendations related to new processes, functionalities, and/or proposed solutions.
- Process all Production Support Requests by receiving defect reports and cross-referencing the defect with the business requirements.
Responsibilities:
- Data Collection & Validation: Gathers and verifies large datasets from multiple sources, including SKPI dashboards, Genesys contact center data, Microsoft Dynamics CRM, and workforce management systems, ensuring accuracy and integrity for analysis.
- Workforce Analytics: Analyzes workforce data to monitor scheduling, adherence, and productivity; identifies trends and develops recommendations to optimize staffing and resource allocation.
- Advanced Analytics & Reporting: Applies statistical and analytical techniques to identify performance gaps; develops dashboards and visualizations to communicate actionable insights.
- Process Improvement: Uses data-driven methodologies (e.g., Lean, Six Sigma) to evaluate workflows, reduce bottlenecks, and improve operational efficiency.
- SDLC & Project Support: Provides analytical input throughout the system development lifecycle; ensures data-driven decision-making in project planning and execution.
- Documentation & Compliance: Maint...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-01-16 08:16:13
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Description & Requirements
Maximus is looking to fill a Limited Service Business Analyst III position.
The Business Analyst III provides advanced program and data analytics support to improve decision-making, operational efficiency, and workforce productivity across CDC information systems.
Utilizes data-driven methodologies and analytical tools to evaluate software, hardware, and process performance, ensuring alignment with organizational objectives and public health priorities.
Supports process optimization, documentation management, and System Development Life Cycle (SDLC) activities with measurable outcomes.
- Position is remote and temporary through August 31, 2026
- Must be available to work the occasional weekend or holiday depending on business needs
- Will work an 8-hour day between Monday - Friday 8:00 AM - 8:00 PM EST
- You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
Please Note: This position requires a personal computer or laptop during training period(Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3
Essential Duties and Responsibilities:
- Identify and determine business requirements and define processes, including clarification on any requirement discrepancies.
- Understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.
- Extract, tabulate, and analyze data to support program activity and assist management with decision making.
- Review and edit requirements, specifications, business processes and recommendations related to new processes, functionalities, and/or proposed solutions.
- Process all Production Support Requests by receiving defect reports and cross-referencing the defect with the business requirements.
Responsibilities:
- Data Collection & Validation: Gathers and verifies large datasets from multiple sources, including SKPI dashboards, Genesys contact center data, Microsoft Dynamics CRM, and workforce management systems, ensuring accuracy and integrity for analysis.
- Workforce Analytics: Analyzes workforce data to monitor scheduling, adherence, and productivity; identifies trends and develops recommendations to optimize staffing and resource allocation.
- Advanced Analytics & Reporting: Applies statistical and analytical techniques to identify performance gaps; develops dashboards and visualizations to communicate actionable insights.
- Process Improvement: Uses data-driven methodologies (e.g., Lean, Six Sigma) to evaluate workflows, reduce bottlenecks, and improve operational efficiency.
- SDLC & Project Support: Provides analytical input throughout the system development lifecycle; ensures data-driven decision-making in project planning and execution.
- Documentation & Compliance: Maint...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-01-16 08:16:12
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Description & Requirements
Maximus is looking to fill a Limited Service Business Analyst III position.
The Business Analyst III provides advanced program and data analytics support to improve decision-making, operational efficiency, and workforce productivity across CDC information systems.
Utilizes data-driven methodologies and analytical tools to evaluate software, hardware, and process performance, ensuring alignment with organizational objectives and public health priorities.
Supports process optimization, documentation management, and System Development Life Cycle (SDLC) activities with measurable outcomes.
- Position is remote and temporary through August 31, 2026
- Must be available to work the occasional weekend or holiday depending on business needs
- Will work an 8-hour day between Monday - Friday 8:00 AM - 8:00 PM EST
- You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
Please Note: This position requires a personal computer or laptop during training period(Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3
Essential Duties and Responsibilities:
- Identify and determine business requirements and define processes, including clarification on any requirement discrepancies.
- Understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.
- Extract, tabulate, and analyze data to support program activity and assist management with decision making.
- Review and edit requirements, specifications, business processes and recommendations related to new processes, functionalities, and/or proposed solutions.
- Process all Production Support Requests by receiving defect reports and cross-referencing the defect with the business requirements.
Responsibilities:
- Data Collection & Validation: Gathers and verifies large datasets from multiple sources, including SKPI dashboards, Genesys contact center data, Microsoft Dynamics CRM, and workforce management systems, ensuring accuracy and integrity for analysis.
- Workforce Analytics: Analyzes workforce data to monitor scheduling, adherence, and productivity; identifies trends and develops recommendations to optimize staffing and resource allocation.
- Advanced Analytics & Reporting: Applies statistical and analytical techniques to identify performance gaps; develops dashboards and visualizations to communicate actionable insights.
- Process Improvement: Uses data-driven methodologies (e.g., Lean, Six Sigma) to evaluate workflows, reduce bottlenecks, and improve operational efficiency.
- SDLC & Project Support: Provides analytical input throughout the system development lifecycle; ensures data-driven decision-making in project planning and execution.
- Documentation & Compliance: Maint...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-01-16 08:16:11
-
Description & Requirements
Maximus is looking to fill a Limited Service Business Analyst III position.
The Business Analyst III provides advanced program and data analytics support to improve decision-making, operational efficiency, and workforce productivity across CDC information systems.
Utilizes data-driven methodologies and analytical tools to evaluate software, hardware, and process performance, ensuring alignment with organizational objectives and public health priorities.
Supports process optimization, documentation management, and System Development Life Cycle (SDLC) activities with measurable outcomes.
- Position is remote and temporary through August 31, 2026
- Must be available to work the occasional weekend or holiday depending on business needs
- Will work an 8-hour day between Monday - Friday 8:00 AM - 8:00 PM EST
- You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
Please Note: This position requires a personal computer or laptop during training period(Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3
Essential Duties and Responsibilities:
- Identify and determine business requirements and define processes, including clarification on any requirement discrepancies.
- Understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.
- Extract, tabulate, and analyze data to support program activity and assist management with decision making.
- Review and edit requirements, specifications, business processes and recommendations related to new processes, functionalities, and/or proposed solutions.
- Process all Production Support Requests by receiving defect reports and cross-referencing the defect with the business requirements.
Responsibilities:
- Data Collection & Validation: Gathers and verifies large datasets from multiple sources, including SKPI dashboards, Genesys contact center data, Microsoft Dynamics CRM, and workforce management systems, ensuring accuracy and integrity for analysis.
- Workforce Analytics: Analyzes workforce data to monitor scheduling, adherence, and productivity; identifies trends and develops recommendations to optimize staffing and resource allocation.
- Advanced Analytics & Reporting: Applies statistical and analytical techniques to identify performance gaps; develops dashboards and visualizations to communicate actionable insights.
- Process Improvement: Uses data-driven methodologies (e.g., Lean, Six Sigma) to evaluate workflows, reduce bottlenecks, and improve operational efficiency.
- SDLC & Project Support: Provides analytical input throughout the system development lifecycle; ensures data-driven decision-making in project planning and execution.
- Documentation & Compliance: Maint...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-01-16 08:16:10
-
Description & Requirements
Maximus is looking to fill a Limited Service Business Analyst III position.
The Business Analyst III provides advanced program and data analytics support to improve decision-making, operational efficiency, and workforce productivity across CDC information systems.
Utilizes data-driven methodologies and analytical tools to evaluate software, hardware, and process performance, ensuring alignment with organizational objectives and public health priorities.
Supports process optimization, documentation management, and System Development Life Cycle (SDLC) activities with measurable outcomes.
- Position is remote and temporary through August 31, 2026
- Must be available to work the occasional weekend or holiday depending on business needs
- Will work an 8-hour day between Monday - Friday 8:00 AM - 8:00 PM EST
- You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
Please Note: This position requires a personal computer or laptop during training period(Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3
Essential Duties and Responsibilities:
- Identify and determine business requirements and define processes, including clarification on any requirement discrepancies.
- Understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.
- Extract, tabulate, and analyze data to support program activity and assist management with decision making.
- Review and edit requirements, specifications, business processes and recommendations related to new processes, functionalities, and/or proposed solutions.
- Process all Production Support Requests by receiving defect reports and cross-referencing the defect with the business requirements.
Responsibilities:
- Data Collection & Validation: Gathers and verifies large datasets from multiple sources, including SKPI dashboards, Genesys contact center data, Microsoft Dynamics CRM, and workforce management systems, ensuring accuracy and integrity for analysis.
- Workforce Analytics: Analyzes workforce data to monitor scheduling, adherence, and productivity; identifies trends and develops recommendations to optimize staffing and resource allocation.
- Advanced Analytics & Reporting: Applies statistical and analytical techniques to identify performance gaps; develops dashboards and visualizations to communicate actionable insights.
- Process Improvement: Uses data-driven methodologies (e.g., Lean, Six Sigma) to evaluate workflows, reduce bottlenecks, and improve operational efficiency.
- SDLC & Project Support: Provides analytical input throughout the system development lifecycle; ensures data-driven decision-making in project planning and execution.
- Documentation & Compliance: Maint...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-01-16 08:16:08
-
Description & Requirements
Maximus is looking to fill a Limited Service Business Analyst III position.
The Business Analyst III provides advanced program and data analytics support to improve decision-making, operational efficiency, and workforce productivity across CDC information systems.
Utilizes data-driven methodologies and analytical tools to evaluate software, hardware, and process performance, ensuring alignment with organizational objectives and public health priorities.
Supports process optimization, documentation management, and System Development Life Cycle (SDLC) activities with measurable outcomes.
- Position is remote and temporary through August 31, 2026
- Must be available to work the occasional weekend or holiday depending on business needs
- Will work an 8-hour day between Monday - Friday 8:00 AM - 8:00 PM EST
- You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
Please Note: This position requires a personal computer or laptop during training period(Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3
Essential Duties and Responsibilities:
- Identify and determine business requirements and define processes, including clarification on any requirement discrepancies.
- Understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.
- Extract, tabulate, and analyze data to support program activity and assist management with decision making.
- Review and edit requirements, specifications, business processes and recommendations related to new processes, functionalities, and/or proposed solutions.
- Process all Production Support Requests by receiving defect reports and cross-referencing the defect with the business requirements.
Responsibilities:
- Data Collection & Validation: Gathers and verifies large datasets from multiple sources, including SKPI dashboards, Genesys contact center data, Microsoft Dynamics CRM, and workforce management systems, ensuring accuracy and integrity for analysis.
- Workforce Analytics: Analyzes workforce data to monitor scheduling, adherence, and productivity; identifies trends and develops recommendations to optimize staffing and resource allocation.
- Advanced Analytics & Reporting: Applies statistical and analytical techniques to identify performance gaps; develops dashboards and visualizations to communicate actionable insights.
- Process Improvement: Uses data-driven methodologies (e.g., Lean, Six Sigma) to evaluate workflows, reduce bottlenecks, and improve operational efficiency.
- SDLC & Project Support: Provides analytical input throughout the system development lifecycle; ensures data-driven decision-making in project planning and execution.
- Documentation & Compliance: Maint...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-01-16 08:16:07
-
Description & Requirements
Maximus is looking to fill a Limited Service Business Analyst III position.
The Business Analyst III provides advanced program and data analytics support to improve decision-making, operational efficiency, and workforce productivity across CDC information systems.
Utilizes data-driven methodologies and analytical tools to evaluate software, hardware, and process performance, ensuring alignment with organizational objectives and public health priorities.
Supports process optimization, documentation management, and System Development Life Cycle (SDLC) activities with measurable outcomes.
- Position is remote and temporary through August 31, 2026
- Must be available to work the occasional weekend or holiday depending on business needs
- Will work an 8-hour day between Monday - Friday 8:00 AM - 8:00 PM EST
- You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
Please Note: This position requires a personal computer or laptop during training period(Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3
Essential Duties and Responsibilities:
- Identify and determine business requirements and define processes, including clarification on any requirement discrepancies.
- Understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.
- Extract, tabulate, and analyze data to support program activity and assist management with decision making.
- Review and edit requirements, specifications, business processes and recommendations related to new processes, functionalities, and/or proposed solutions.
- Process all Production Support Requests by receiving defect reports and cross-referencing the defect with the business requirements.
Responsibilities:
- Data Collection & Validation: Gathers and verifies large datasets from multiple sources, including SKPI dashboards, Genesys contact center data, Microsoft Dynamics CRM, and workforce management systems, ensuring accuracy and integrity for analysis.
- Workforce Analytics: Analyzes workforce data to monitor scheduling, adherence, and productivity; identifies trends and develops recommendations to optimize staffing and resource allocation.
- Advanced Analytics & Reporting: Applies statistical and analytical techniques to identify performance gaps; develops dashboards and visualizations to communicate actionable insights.
- Process Improvement: Uses data-driven methodologies (e.g., Lean, Six Sigma) to evaluate workflows, reduce bottlenecks, and improve operational efficiency.
- SDLC & Project Support: Provides analytical input throughout the system development lifecycle; ensures data-driven decision-making in project planning and execution.
- Documentation & Compliance: Maint...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-01-16 08:16:06
-
Description & Requirements
Maximus is looking to fill a Limited Service Business Analyst III position.
The Business Analyst III provides advanced program and data analytics support to improve decision-making, operational efficiency, and workforce productivity across CDC information systems.
Utilizes data-driven methodologies and analytical tools to evaluate software, hardware, and process performance, ensuring alignment with organizational objectives and public health priorities.
Supports process optimization, documentation management, and System Development Life Cycle (SDLC) activities with measurable outcomes.
- Position is remote and temporary through August 31, 2026
- Must be available to work the occasional weekend or holiday depending on business needs
- Will work an 8-hour day between Monday - Friday 8:00 AM - 8:00 PM EST
- You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
Please Note: This position requires a personal computer or laptop during training period(Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3
Essential Duties and Responsibilities:
- Identify and determine business requirements and define processes, including clarification on any requirement discrepancies.
- Understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.
- Extract, tabulate, and analyze data to support program activity and assist management with decision making.
- Review and edit requirements, specifications, business processes and recommendations related to new processes, functionalities, and/or proposed solutions.
- Process all Production Support Requests by receiving defect reports and cross-referencing the defect with the business requirements.
Responsibilities:
- Data Collection & Validation: Gathers and verifies large datasets from multiple sources, including SKPI dashboards, Genesys contact center data, Microsoft Dynamics CRM, and workforce management systems, ensuring accuracy and integrity for analysis.
- Workforce Analytics: Analyzes workforce data to monitor scheduling, adherence, and productivity; identifies trends and develops recommendations to optimize staffing and resource allocation.
- Advanced Analytics & Reporting: Applies statistical and analytical techniques to identify performance gaps; develops dashboards and visualizations to communicate actionable insights.
- Process Improvement: Uses data-driven methodologies (e.g., Lean, Six Sigma) to evaluate workflows, reduce bottlenecks, and improve operational efficiency.
- SDLC & Project Support: Provides analytical input throughout the system development lifecycle; ensures data-driven decision-making in project planning and execution.
- Documentation & Compliance: Maint...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-01-16 08:16:05
-
Description & Requirements
Maximus is looking to fill a Limited Service Business Analyst III position.
The Business Analyst III provides advanced program and data analytics support to improve decision-making, operational efficiency, and workforce productivity across CDC information systems.
Utilizes data-driven methodologies and analytical tools to evaluate software, hardware, and process performance, ensuring alignment with organizational objectives and public health priorities.
Supports process optimization, documentation management, and System Development Life Cycle (SDLC) activities with measurable outcomes.
- Position is remote and temporary through August 31, 2026
- Must be available to work the occasional weekend or holiday depending on business needs
- Will work an 8-hour day between Monday - Friday 8:00 AM - 8:00 PM EST
- You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
Please Note: This position requires a personal computer or laptop during training period(Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3
Essential Duties and Responsibilities:
- Identify and determine business requirements and define processes, including clarification on any requirement discrepancies.
- Understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.
- Extract, tabulate, and analyze data to support program activity and assist management with decision making.
- Review and edit requirements, specifications, business processes and recommendations related to new processes, functionalities, and/or proposed solutions.
- Process all Production Support Requests by receiving defect reports and cross-referencing the defect with the business requirements.
Responsibilities:
- Data Collection & Validation: Gathers and verifies large datasets from multiple sources, including SKPI dashboards, Genesys contact center data, Microsoft Dynamics CRM, and workforce management systems, ensuring accuracy and integrity for analysis.
- Workforce Analytics: Analyzes workforce data to monitor scheduling, adherence, and productivity; identifies trends and develops recommendations to optimize staffing and resource allocation.
- Advanced Analytics & Reporting: Applies statistical and analytical techniques to identify performance gaps; develops dashboards and visualizations to communicate actionable insights.
- Process Improvement: Uses data-driven methodologies (e.g., Lean, Six Sigma) to evaluate workflows, reduce bottlenecks, and improve operational efficiency.
- SDLC & Project Support: Provides analytical input throughout the system development lifecycle; ensures data-driven decision-making in project planning and execution.
- Documentation & Compliance: Maint...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-01-16 08:16:04
-
Description & Requirements
Maximus is looking to fill a Limited Service Business Analyst III position.
The Business Analyst III provides advanced program and data analytics support to improve decision-making, operational efficiency, and workforce productivity across CDC information systems.
Utilizes data-driven methodologies and analytical tools to evaluate software, hardware, and process performance, ensuring alignment with organizational objectives and public health priorities.
Supports process optimization, documentation management, and System Development Life Cycle (SDLC) activities with measurable outcomes.
- Position is remote and temporary through August 31, 2026
- Must be available to work the occasional weekend or holiday depending on business needs
- Will work an 8-hour day between Monday - Friday 8:00 AM - 8:00 PM EST
- You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
Please Note: This position requires a personal computer or laptop during training period(Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3
Essential Duties and Responsibilities:
- Identify and determine business requirements and define processes, including clarification on any requirement discrepancies.
- Understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.
- Extract, tabulate, and analyze data to support program activity and assist management with decision making.
- Review and edit requirements, specifications, business processes and recommendations related to new processes, functionalities, and/or proposed solutions.
- Process all Production Support Requests by receiving defect reports and cross-referencing the defect with the business requirements.
Responsibilities:
- Data Collection & Validation: Gathers and verifies large datasets from multiple sources, including SKPI dashboards, Genesys contact center data, Microsoft Dynamics CRM, and workforce management systems, ensuring accuracy and integrity for analysis.
- Workforce Analytics: Analyzes workforce data to monitor scheduling, adherence, and productivity; identifies trends and develops recommendations to optimize staffing and resource allocation.
- Advanced Analytics & Reporting: Applies statistical and analytical techniques to identify performance gaps; develops dashboards and visualizations to communicate actionable insights.
- Process Improvement: Uses data-driven methodologies (e.g., Lean, Six Sigma) to evaluate workflows, reduce bottlenecks, and improve operational efficiency.
- SDLC & Project Support: Provides analytical input throughout the system development lifecycle; ensures data-driven decision-making in project planning and execution.
- Documentation & Compliance: Maint...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-01-16 08:16:03
-
Description & Requirements
Maximus is currently recruiting for a Workforce Manager to support our CDC-Centers for Disease Control program.
This role oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
*You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
*This is a limited service (temporary) position.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators established internally or by the clients.
- Develop solutions to issues or complex problems.
- Develop performance goals and objectives for staff, and monitor achievement of those goals.
- Perform other duties as may be assigned.
Forecasting & Planning
- Develop accurate short-term and long-term call volume forecasts using historical data, trends, and predictive analytics.
- Create staffing models and schedules to meet service level agreements (SLAs) while controlling labor costs.
Real-Time Management
- Monitor intraday performance and adjust staffing plans to respond to unexpected volume changes.
- Implement contingency plans to maintain service levels during peak periods or unforeseen events.
Technology & Analytics
- Utilize workforce management (WFM) tools and reporting dashboards to track KPIs such as occupancy, adherence, and shrinkage.
- Analyze performance data to identify trends, gaps, and opportunities for improvement.
Team Leadership
- Manage and mentor a team of workforce analysts and schedulers.
- Foster a culture of continuous improvement and collaboration across operations and support teams.
Process Optimization
- Partner with operations, training, and quality teams to align workforce strategies with business objective...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-01-16 08:16:02
-
Description & Requirements
Maximus is looking to fill a Limited Service Business Analyst III position.
The Business Analyst III provides advanced program and data analytics support to improve decision-making, operational efficiency, and workforce productivity across CDC information systems.
Utilizes data-driven methodologies and analytical tools to evaluate software, hardware, and process performance, ensuring alignment with organizational objectives and public health priorities.
Supports process optimization, documentation management, and System Development Life Cycle (SDLC) activities with measurable outcomes.
- Position is remote and temporary through August 31, 2026
- Must be available to work the occasional weekend or holiday depending on business needs
- Will work an 8-hour day between Monday - Friday 8:00 AM - 8:00 PM EST
- You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
Please Note: This position requires a personal computer or laptop during training period(Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3
Essential Duties and Responsibilities:
- Identify and determine business requirements and define processes, including clarification on any requirement discrepancies.
- Understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.
- Extract, tabulate, and analyze data to support program activity and assist management with decision making.
- Review and edit requirements, specifications, business processes and recommendations related to new processes, functionalities, and/or proposed solutions.
- Process all Production Support Requests by receiving defect reports and cross-referencing the defect with the business requirements.
Responsibilities:
- Data Collection & Validation: Gathers and verifies large datasets from multiple sources, including SKPI dashboards, Genesys contact center data, Microsoft Dynamics CRM, and workforce management systems, ensuring accuracy and integrity for analysis.
- Workforce Analytics: Analyzes workforce data to monitor scheduling, adherence, and productivity; identifies trends and develops recommendations to optimize staffing and resource allocation.
- Advanced Analytics & Reporting: Applies statistical and analytical techniques to identify performance gaps; develops dashboards and visualizations to communicate actionable insights.
- Process Improvement: Uses data-driven methodologies (e.g., Lean, Six Sigma) to evaluate workflows, reduce bottlenecks, and improve operational efficiency.
- SDLC & Project Support: Provides analytical input throughout the system development lifecycle; ensures data-driven decision-making in project planning and execution.
- Documentation & Compliance: Maint...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-01-16 08:16:00
-
Description & Requirements
Maximus is looking to fill a Limited Service Business Analyst III position.
The Business Analyst III provides advanced program and data analytics support to improve decision-making, operational efficiency, and workforce productivity across CDC information systems.
Utilizes data-driven methodologies and analytical tools to evaluate software, hardware, and process performance, ensuring alignment with organizational objectives and public health priorities.
Supports process optimization, documentation management, and System Development Life Cycle (SDLC) activities with measurable outcomes.
- Position is remote and temporary through August 31, 2026
- Must be available to work the occasional weekend or holiday depending on business needs
- Will work an 8-hour day between Monday - Friday 8:00 AM - 8:00 PM EST
- You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
Please Note: This position requires a personal computer or laptop during training period(Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3
Essential Duties and Responsibilities:
- Identify and determine business requirements and define processes, including clarification on any requirement discrepancies.
- Understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.
- Extract, tabulate, and analyze data to support program activity and assist management with decision making.
- Review and edit requirements, specifications, business processes and recommendations related to new processes, functionalities, and/or proposed solutions.
- Process all Production Support Requests by receiving defect reports and cross-referencing the defect with the business requirements.
Responsibilities:
- Data Collection & Validation: Gathers and verifies large datasets from multiple sources, including SKPI dashboards, Genesys contact center data, Microsoft Dynamics CRM, and workforce management systems, ensuring accuracy and integrity for analysis.
- Workforce Analytics: Analyzes workforce data to monitor scheduling, adherence, and productivity; identifies trends and develops recommendations to optimize staffing and resource allocation.
- Advanced Analytics & Reporting: Applies statistical and analytical techniques to identify performance gaps; develops dashboards and visualizations to communicate actionable insights.
- Process Improvement: Uses data-driven methodologies (e.g., Lean, Six Sigma) to evaluate workflows, reduce bottlenecks, and improve operational efficiency.
- SDLC & Project Support: Provides analytical input throughout the system development lifecycle; ensures data-driven decision-making in project planning and execution.
- Documentation & Compliance: Maint...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-01-16 08:15:59
-
Description & Requirements
Maximus is currently recruiting for a Workforce Manager to support our CDC-Centers for Disease Control program.
This role oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
*You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
*This is a limited service (temporary) position.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators established internally or by the clients.
- Develop solutions to issues or complex problems.
- Develop performance goals and objectives for staff, and monitor achievement of those goals.
- Perform other duties as may be assigned.
Forecasting & Planning
- Develop accurate short-term and long-term call volume forecasts using historical data, trends, and predictive analytics.
- Create staffing models and schedules to meet service level agreements (SLAs) while controlling labor costs.
Real-Time Management
- Monitor intraday performance and adjust staffing plans to respond to unexpected volume changes.
- Implement contingency plans to maintain service levels during peak periods or unforeseen events.
Technology & Analytics
- Utilize workforce management (WFM) tools and reporting dashboards to track KPIs such as occupancy, adherence, and shrinkage.
- Analyze performance data to identify trends, gaps, and opportunities for improvement.
Team Leadership
- Manage and mentor a team of workforce analysts and schedulers.
- Foster a culture of continuous improvement and collaboration across operations and support teams.
Process Optimization
- Partner with operations, training, and quality teams to align workforce strategies with business objective...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-01-16 08:15:58
-
Description & Requirements
Maximus is looking to fill a Limited Service Business Analyst III position.
The Business Analyst III provides advanced program and data analytics support to improve decision-making, operational efficiency, and workforce productivity across CDC information systems.
Utilizes data-driven methodologies and analytical tools to evaluate software, hardware, and process performance, ensuring alignment with organizational objectives and public health priorities.
Supports process optimization, documentation management, and System Development Life Cycle (SDLC) activities with measurable outcomes.
- Position is remote and temporary through August 31, 2026
- Must be available to work the occasional weekend or holiday depending on business needs
- Will work an 8-hour day between Monday - Friday 8:00 AM - 8:00 PM EST
- You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
Please Note: This position requires a personal computer or laptop during training period(Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: Windows: 10 or 11 or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3
Essential Duties and Responsibilities:
- Identify and determine business requirements and define processes, including clarification on any requirement discrepancies.
- Understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.
- Extract, tabulate, and analyze data to support program activity and assist management with decision making.
- Review and edit requirements, specifications, business processes and recommendations related to new processes, functionalities, and/or proposed solutions.
- Process all Production Support Requests by receiving defect reports and cross-referencing the defect with the business requirements.
Responsibilities:
- Data Collection & Validation: Gathers and verifies large datasets from multiple sources, including SKPI dashboards, Genesys contact center data, Microsoft Dynamics CRM, and workforce management systems, ensuring accuracy and integrity for analysis.
- Workforce Analytics: Analyzes workforce data to monitor scheduling, adherence, and productivity; identifies trends and develops recommendations to optimize staffing and resource allocation.
- Advanced Analytics & Reporting: Applies statistical and analytical techniques to identify performance gaps; develops dashboards and visualizations to communicate actionable insights.
- Process Improvement: Uses data-driven methodologies (e.g., Lean, Six Sigma) to evaluate workflows, reduce bottlenecks, and improve operational efficiency.
- SDLC & Project Support: Provides analytical input throughout the system development lifecycle; ensures data-driven decision-making in project planning and execution.
- Documentation & Compliance: Maint...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-01-16 08:15:57
-
Description & Requirements
Maximus is currently recruiting for a Workforce Manager to support our CDC-Centers for Disease Control program.
This role oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
*You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
*This is a limited service (temporary) position.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators established internally or by the clients.
- Develop solutions to issues or complex problems.
- Develop performance goals and objectives for staff, and monitor achievement of those goals.
- Perform other duties as may be assigned.
Forecasting & Planning
- Develop accurate short-term and long-term call volume forecasts using historical data, trends, and predictive analytics.
- Create staffing models and schedules to meet service level agreements (SLAs) while controlling labor costs.
Real-Time Management
- Monitor intraday performance and adjust staffing plans to respond to unexpected volume changes.
- Implement contingency plans to maintain service levels during peak periods or unforeseen events.
Technology & Analytics
- Utilize workforce management (WFM) tools and reporting dashboards to track KPIs such as occupancy, adherence, and shrinkage.
- Analyze performance data to identify trends, gaps, and opportunities for improvement.
Team Leadership
- Manage and mentor a team of workforce analysts and schedulers.
- Foster a culture of continuous improvement and collaboration across operations and support teams.
Process Optimization
- Partner with operations, training, and quality teams to align workforce strategies with business objective...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-01-16 08:15:56
-
Description & Requirements
Maximus is currently recruiting for a Workforce Manager to support our CDC-Centers for Disease Control program.
This role oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
*You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
*This is a limited service (temporary) position.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators established internally or by the clients.
- Develop solutions to issues or complex problems.
- Develop performance goals and objectives for staff, and monitor achievement of those goals.
- Perform other duties as may be assigned.
Forecasting & Planning
- Develop accurate short-term and long-term call volume forecasts using historical data, trends, and predictive analytics.
- Create staffing models and schedules to meet service level agreements (SLAs) while controlling labor costs.
Real-Time Management
- Monitor intraday performance and adjust staffing plans to respond to unexpected volume changes.
- Implement contingency plans to maintain service levels during peak periods or unforeseen events.
Technology & Analytics
- Utilize workforce management (WFM) tools and reporting dashboards to track KPIs such as occupancy, adherence, and shrinkage.
- Analyze performance data to identify trends, gaps, and opportunities for improvement.
Team Leadership
- Manage and mentor a team of workforce analysts and schedulers.
- Foster a culture of continuous improvement and collaboration across operations and support teams.
Process Optimization
- Partner with operations, training, and quality teams to align workforce strategies with business objective...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-01-16 08:15:55
-
Description & Requirements
Maximus is currently recruiting for a Workforce Manager to support our CDC-Centers for Disease Control program.
This role oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
*You will need to provide your own computer equipment during training.
Maximus will provide computer equipment once training is completed.
*This is a limited service (temporary) position.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators established internally or by the clients.
- Develop solutions to issues or complex problems.
- Develop performance goals and objectives for staff, and monitor achievement of those goals.
- Perform other duties as may be assigned.
Forecasting & Planning
- Develop accurate short-term and long-term call volume forecasts using historical data, trends, and predictive analytics.
- Create staffing models and schedules to meet service level agreements (SLAs) while controlling labor costs.
Real-Time Management
- Monitor intraday performance and adjust staffing plans to respond to unexpected volume changes.
- Implement contingency plans to maintain service levels during peak periods or unforeseen events.
Technology & Analytics
- Utilize workforce management (WFM) tools and reporting dashboards to track KPIs such as occupancy, adherence, and shrinkage.
- Analyze performance data to identify trends, gaps, and opportunities for improvement.
Team Leadership
- Manage and mentor a team of workforce analysts and schedulers.
- Foster a culture of continuous improvement and collaboration across operations and support teams.
Process Optimization
- Partner with operations, training, and quality teams to align workforce strategies with business objective...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-01-16 08:15:54
