-
Essential Duties and Responsibilities:
- Conduct outreach to obtain pertinent consumer information and identify parties to receive notification of impending assessment appointment.
- Conduct timely outreach and meet productivity targets related to scheduling assessment appointments with all appropriate individuals identified and document all outreach activities for tracking and reporting purposes.
- Assist in coordinating last minute scheduling changes to ensure assessment appointments are completed and quickly communicate updates to appropriate parties.
- Provide administrative support to the Operations Support Management staff.
Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience in a customer service environment.
Preferred Requirements
-Some College
-Prior Call Center Experience
-2+ years of experience in community outreach or working with individuals with developmental disabilities
Home Office Requirements
-Maximus provides company-issued computer equipment
-Reliable high-speed internet service
-Minimum 20 Mbps download speed (50 Mbps if sharing connection)
-Minimum 5 Mbps upload speed
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
18.50
Maximum Salary
$
22.00
*
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-05-14 08:56:39
-
Essential Duties and Responsibilities:
- Conduct outreach to obtain pertinent consumer information and identify parties to receive notification of impending assessment appointment.
- Conduct timely outreach and meet productivity targets related to scheduling assessment appointments with all appropriate individuals identified and document all outreach activities for tracking and reporting purposes.
- Assist in coordinating last minute scheduling changes to ensure assessment appointments are completed and quickly communicate updates to appropriate parties.
- Provide administrative support to the Operations Support Management staff.
Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience in a customer service environment.
Preferred Requirements
-Some College
-Prior Call Center Experience
-2+ years of experience in community outreach or working with individuals with developmental disabilities
Home Office Requirements
-Maximus provides company-issued computer equipment
-Reliable high-speed internet service
-Minimum 20 Mbps download speed (50 Mbps if sharing connection)
-Minimum 5 Mbps upload speed
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
18.50
Maximum Salary
$
22.00
*
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-05-14 08:56:37
-
Essential Duties and Responsibilities:
- Conduct outreach to obtain pertinent consumer information and identify parties to receive notification of impending assessment appointment.
- Conduct timely outreach and meet productivity targets related to scheduling assessment appointments with all appropriate individuals identified and document all outreach activities for tracking and reporting purposes.
- Assist in coordinating last minute scheduling changes to ensure assessment appointments are completed and quickly communicate updates to appropriate parties.
- Provide administrative support to the Operations Support Management staff.
Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience in a customer service environment.
Preferred Requirements
-Some College
-Prior Call Center Experience
-2+ years of experience in community outreach or working with individuals with developmental disabilities
Home Office Requirements
-Maximus provides company-issued computer equipment
-Reliable high-speed internet service
-Minimum 20 Mbps download speed (50 Mbps if sharing connection)
-Minimum 5 Mbps upload speed
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
18.50
Maximum Salary
$
22.00
*
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-05-14 08:56:36
-
Essential Duties and Responsibilities:
- Conduct outreach to obtain pertinent consumer information and identify parties to receive notification of impending assessment appointment.
- Conduct timely outreach and meet productivity targets related to scheduling assessment appointments with all appropriate individuals identified and document all outreach activities for tracking and reporting purposes.
- Assist in coordinating last minute scheduling changes to ensure assessment appointments are completed and quickly communicate updates to appropriate parties.
- Provide administrative support to the Operations Support Management staff.
Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience in a customer service environment.
Preferred Requirements
-Some College
-Prior Call Center Experience
-2+ years of experience in community outreach or working with individuals with developmental disabilities
Home Office Requirements
-Maximus provides company-issued computer equipment
-Reliable high-speed internet service
-Minimum 20 Mbps download speed (50 Mbps if sharing connection)
-Minimum 5 Mbps upload speed
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
18.50
Maximum Salary
$
22.00
*
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-05-14 08:56:34
-
Essential Duties and Responsibilities:
- Conduct outreach to obtain pertinent consumer information and identify parties to receive notification of impending assessment appointment.
- Conduct timely outreach and meet productivity targets related to scheduling assessment appointments with all appropriate individuals identified and document all outreach activities for tracking and reporting purposes.
- Assist in coordinating last minute scheduling changes to ensure assessment appointments are completed and quickly communicate updates to appropriate parties.
- Provide administrative support to the Operations Support Management staff.
Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience in a customer service environment.
Preferred Requirements
-Some College
-Prior Call Center Experience
-2+ years of experience in community outreach or working with individuals with developmental disabilities
Home Office Requirements
-Maximus provides company-issued computer equipment
-Reliable high-speed internet service
-Minimum 20 Mbps download speed (50 Mbps if sharing connection)
-Minimum 5 Mbps upload speed
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
18.50
Maximum Salary
$
22.00
*
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-05-14 08:56:32
-
Essential Duties and Responsibilities:
- Interface with and refer complaints and/or inquiries to the appropriate departments, agencies, advocates, and/or client representatives.
- Maintain updated knowledge of managed care as it relates to client supported programs.
- Meet the established processing guidelines, protocols and contract requirements related to complaint processing and the handling of PHI/PII.
- Assist consumers in enrolling, disenrolling, and transferring into health plans, when appropriate.
- Perform other duties as may be assigned by the Complaint Unit Supervisor and/or Project Management.
- Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position.
- Conducts outreach, including phone calls, home visits, and community presentations in the field in accordance with project policy and procedures (50% of the time).
Solely responsible for a specific geographic area and related tasks for that area.
Travels independently using proper safety precautions.
- Conducts one-on-one and group outreach presentations to recipients and community members within a specific territory or initiative.
The work environment varies and is mobile.
- Presents program education and enrollment options to recipients to encourage recipient action.
Presents managed care options to recipients and assists them in using their health care and dental plans and community resources as needed.
- Identifies, develops, builds, and maintains positive relationships with county staff, state agencies, and community/faith-based groups to enhance presence in the community.
- Retrieves, researches, and analyzes data from multiple databases to answer client concerns and completes direct data entry into designated internal automated systems in accordance with EB Project policies and procedures.
- Identifies issues, problem-solves, and escalates unresolved issues and concerns to management immediately and regularly.
- Establishes and maintains knowledge of the community and participates in community events, health fairs, and other activities as needed.
- Multi-tasks in several computer applications at once while holding a conversation with client.
-Responsible for documenting activity in automated systems and reporting outcomes on a daily/ weekly basis.
- Responsible for ensuring confidentiality of client information.
- Uses customer service skills to adapt to situations and deal with clients face-to-face.
- Willingness to work a flexible schedule including weekends and evenings.
- Assists other Outreach Counselors and other team members with management and completion of daily duties to ensure compliance with contract standards and requirements.
- May be required to wear personal protective equipment (PPE) when having client in-person interaction for precautionary measures
- Provide customer service inbound support via telephone when needed to assist the EB Call Center de...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-05-14 08:56:31
-
Essential Duties and Responsibilities:
- Conduct outreach to obtain pertinent consumer information and identify parties to receive notification of impending assessment appointment.
- Conduct timely outreach and meet productivity targets related to scheduling assessment appointments with all appropriate individuals identified and document all outreach activities for tracking and reporting purposes.
- Assist in coordinating last minute scheduling changes to ensure assessment appointments are completed and quickly communicate updates to appropriate parties.
- Provide administrative support to the Operations Support Management staff.
Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience in a customer service environment.
Preferred Requirements
-Some College
-Prior Call Center Experience
-2+ years of experience in community outreach or working with individuals with developmental disabilities
Home Office Requirements
-Maximus provides company-issued computer equipment
-Reliable high-speed internet service
-Minimum 20 Mbps download speed (50 Mbps if sharing connection)
-Minimum 5 Mbps upload speed
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
18.50
Maximum Salary
$
22.00
*
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-05-14 08:56:28
-
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Reliable transportation and valid automobile insurance
- Current CA resident
- Valid CA Driver's License
- Knowledge of the local community
- Occasional travel (approximately once per month) within Riverside County and nearby counties
- Fluency in threshold languages (English and Spanish)
- Six months of customer service experience
- Presentation and/or public speaking experience (teaching, marketing, cold-call, community outreach and education, or public relations experience) preferred
- Experience working with low-income and diverse populations preferred
#CAHCO #LI-Onsite #TrendingJobs
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work e...
....Read more...
Type: Permanent Location: Blythe, US-CA
Salary / Rate: Not Specified
Posted: 2026-05-14 08:56:27
-
Essential Duties and Responsibilities:
- Conduct outreach to obtain pertinent consumer information and identify parties to receive notification of impending assessment appointment.
- Conduct timely outreach and meet productivity targets related to scheduling assessment appointments with all appropriate individuals identified and document all outreach activities for tracking and reporting purposes.
- Assist in coordinating last minute scheduling changes to ensure assessment appointments are completed and quickly communicate updates to appropriate parties.
- Provide administrative support to the Operations Support Management staff.
Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience in a customer service environment.
Preferred Requirements
-Some College
-Prior Call Center Experience
-2+ years of experience in community outreach or working with individuals with developmental disabilities
Home Office Requirements
-Maximus provides company-issued computer equipment
-Reliable high-speed internet service
-Minimum 20 Mbps download speed (50 Mbps if sharing connection)
-Minimum 5 Mbps upload speed
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
18.50
Maximum Salary
$
22.00
*
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-05-14 08:56:25
-
Essential Duties and Responsibilities:
- Conduct outreach to obtain pertinent consumer information and identify parties to receive notification of impending assessment appointment.
- Conduct timely outreach and meet productivity targets related to scheduling assessment appointments with all appropriate individuals identified and document all outreach activities for tracking and reporting purposes.
- Assist in coordinating last minute scheduling changes to ensure assessment appointments are completed and quickly communicate updates to appropriate parties.
- Provide administrative support to the Operations Support Management staff.
Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience in a customer service environment.
Preferred Requirements
-Some College
-Prior Call Center Experience
-2+ years of experience in community outreach or working with individuals with developmental disabilities
Home Office Requirements
-Maximus provides company-issued computer equipment
-Reliable high-speed internet service
-Minimum 20 Mbps download speed (50 Mbps if sharing connection)
-Minimum 5 Mbps upload speed
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
18.50
Maximum Salary
$
22.00
*
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-05-14 08:56:23
-
Essential Duties and Responsibilities:
- Conduct outreach to obtain pertinent consumer information and identify parties to receive notification of impending assessment appointment.
- Conduct timely outreach and meet productivity targets related to scheduling assessment appointments with all appropriate individuals identified and document all outreach activities for tracking and reporting purposes.
- Assist in coordinating last minute scheduling changes to ensure assessment appointments are completed and quickly communicate updates to appropriate parties.
- Provide administrative support to the Operations Support Management staff.
Minimum Requirements
- High School diploma or equivalent with 0-2 years of experience in a customer service environment.
Preferred Requirements
-Some College
-Prior Call Center Experience
-2+ years of experience in community outreach or working with individuals with developmental disabilities
Home Office Requirements
-Maximus provides company-issued computer equipment
-Reliable high-speed internet service
-Minimum 20 Mbps download speed (50 Mbps if sharing connection)
-Minimum 5 Mbps upload speed
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
18.50
Maximum Salary
$
22.00
*
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-05-14 08:56:21
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-05-14 08:56:19
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-05-14 08:56:18
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-05-14 08:56:16
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-05-14 08:56:14
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-05-14 08:56:13
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-05-14 08:56:13
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-05-14 08:56:12
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-05-14 08:56:10
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-05-14 08:56:08
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-05-14 08:56:07
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-05-14 08:56:07
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-05-14 08:56:05
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-05-14 08:56:03
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
* Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is fit...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-05-14 08:56:01
