-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Marquette, US-MI
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:33
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Detroit, US-MI
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:32
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Grand Rapids, US-MI
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:32
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:31
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Bangor, US-ME
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:30
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Aberdeen, US-MD
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:30
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Boston, US-MA
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:29
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Springfield, US-MA
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:28
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Baltimore, US-MD
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:28
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Portland, US-ME
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:27
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Kansas City, US-KS
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:27
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Louisville, US-KY
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:26
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Baton Rouge, US-LA
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:25
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Bowling Green, US-KY
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:25
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Shreveport, US-LA
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:24
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Wichita, US-KS
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:23
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: New Orleans, US-LA
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:23
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Davenport, US-IA
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:22
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Sioux City, US-IA
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:21
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Des Moines, US-IA
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:21
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Idaho Falls, US-ID
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:20
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Springfield, US-IL
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:20
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Fort Wayne, US-IN
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:19
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:18
-
Essential Duties and Responsibilities:
- Supervise the activities and personnel associated with providing technical services to customers by identifying, prioritizing, and confirming resolution of reported problems with desktops, laptops, and networked systems.
- Ensure that all phases of desktop support including; installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
- Create and manage escalation procedures and ensures service levels are maintained.
- Develop information technology projects and provide strategic management and objectives for the department.
- Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
Job-Specific Essential Duties and Responsibilities:
- Identify training needs and development opportunities for subordinates.
- Identify scheduling opportunities and propose work schedules.
- Assign duties to subordinates to ensure efficiency and maximize productivity.
- Review job performance with subordinates to identify causes and issues and works closely with the HR on resolving problems and take appropriate action.
- Ensure compliance with company Wage & Hour policy.
- Complete Quality audits assist with taking escalation calls as needed.
- Comply with accountability process for performance, conduct, attendance.
- Manage queue and take required action during outages or surges.
- Manager Resource Mailboxes, Service Now Dashboards and ensure that SL thresholds are met.
- Attend and participate in client and model calls.
- Assist with escalations/calls as needed.
- Flex schedule as need to ensure program is covered as required.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Develop information technology projects and provide strategic management and objectives for the department.
- Select, develop, and evaluate personnel to ensure the efficient operation of help desk functions.
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users.
- Manage a team of technicians while also coordinating with other functional teams.
- Perform all management functions required for a staff covering a 7 am to 7:30 pm ET operation.
- Ensure all Help Desk service levels agreements are enforced in consultation with end users to establish problem resolution expectations and timeframes.
- Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
- Manage the processing of incoming reque...
....Read more...
Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2026-08-07 10:14:18
