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Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit.
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Essential Duties and Responsibilities:
* Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
* During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work envir...
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Type: Permanent Location: Savannah, US-GA
Salary / Rate: 46000
Posted: 2024-05-15 10:32:29
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Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit.
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Essential Duties and Responsibilities:
* Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
* During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work envir...
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Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: 46000
Posted: 2024-05-15 10:32:28
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Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit.
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Essential Duties and Responsibilities:
* Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
* During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work envir...
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Type: Permanent Location: Idaho Falls, US-ID
Salary / Rate: 46000
Posted: 2024-05-15 10:32:27
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Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit.
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Essential Duties and Responsibilities:
* Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
* During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work envir...
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Type: Permanent Location: Chicago, US-IL
Salary / Rate: 46000
Posted: 2024-05-15 10:32:26
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Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit.
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Essential Duties and Responsibilities:
* Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
* During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work envir...
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Type: Permanent Location: Columbus, US-GA
Salary / Rate: 46000
Posted: 2024-05-15 10:32:25
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Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit.
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Essential Duties and Responsibilities:
* Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
* During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work envir...
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Type: Permanent Location: Miami, US-FL
Salary / Rate: 46000
Posted: 2024-05-15 10:32:23
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Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit.
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Essential Duties and Responsibilities:
* Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
* During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work envir...
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Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: 46000
Posted: 2024-05-15 10:32:22
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Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit.
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Essential Duties and Responsibilities:
* Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
* During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work envir...
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Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: 46000
Posted: 2024-05-15 10:32:21
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Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit.
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Essential Duties and Responsibilities:
* Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
* During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work envir...
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Type: Permanent Location: Hartford, US-CT
Salary / Rate: 46000
Posted: 2024-05-15 10:32:20
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Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit.
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Essential Duties and Responsibilities:
* Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
* During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work envir...
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Type: Permanent Location: Dover, US-DE
Salary / Rate: 46000
Posted: 2024-05-15 10:32:19
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Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit.
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Essential Duties and Responsibilities:
* Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
* During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work envir...
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Type: Permanent Location: Wilmington, US-DE
Salary / Rate: 46000
Posted: 2024-05-15 10:32:17
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Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit.
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Essential Duties and Responsibilities:
* Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
* During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work envir...
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Type: Permanent Location: Tampa, US-FL
Salary / Rate: 46000
Posted: 2024-05-15 10:32:16
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Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit.
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Essential Duties and Responsibilities:
* Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
* During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work envir...
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Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: 46000
Posted: 2024-05-15 10:32:15
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Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit.
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Essential Duties and Responsibilities:
* Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
* During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work envir...
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Type: Permanent Location: Denver, US-CO
Salary / Rate: 46000
Posted: 2024-05-15 10:32:14
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Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit.
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Essential Duties and Responsibilities:
* Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
* During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work envir...
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Type: Permanent Location: Little Rock, US-AR
Salary / Rate: 46000
Posted: 2024-05-15 10:32:13
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Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit.
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Essential Duties and Responsibilities:
* Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
* During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work envir...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: 46000
Posted: 2024-05-15 10:32:11
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Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit.
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Essential Duties and Responsibilities:
* Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
* During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work envir...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: 46000
Posted: 2024-05-15 10:32:10
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Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit.
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Essential Duties and Responsibilities:
* Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
* During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work envir...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: 46000
Posted: 2024-05-15 10:32:09
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Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit.
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Essential Duties and Responsibilities:
* Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
* During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work envir...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: 46000
Posted: 2024-05-15 10:32:08
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Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit.
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Essential Duties and Responsibilities:
* Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
* During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work envir...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: 46000
Posted: 2024-05-15 10:32:07
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Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit.
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Essential Duties and Responsibilities:
* Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
* During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work envir...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: 46000
Posted: 2024-05-15 10:32:06
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Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit.
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Essential Duties and Responsibilities:
* Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
* During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work envir...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: 46000
Posted: 2024-05-15 10:32:04
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Description & Requirements
Maximus is currently seeking a Virtual Trainer 1 (Remote) for our FEMA, CSR classes.
In this position, you will be supporting survivors of natural disaster.
The FEMA team strives to be available to help those in need requiring us to have flexibility.
This position will require you to have availability to work an eight (8) hour shift, (5) days per week anytime between the hours of 6:30AM-11PM EST (including weekends).
This is a temporary position.
Essential Duties and Responsibilities:
- Support the design, development, and distribution of training programs and materials.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
- Facilitate, plan, and coordinate new hire/continuing education/return to work training to a
variety of audiences (who have varying levels of experience, knowledge, roles in company, etc.) and ensure consistent and complete understanding of the program while adapting instruction of material to meet the diverse needs of the adult learner.
This includes but is not limited to coordinating logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations
- Follow all company, program, and department (internal/external) standard operating procedures and deliver training materials/curriculum according to established company, project, program and department guidelines
- Research, answer, and escalate inquiries from contact center personnel to improve knowledge and understanding that aids job performance
- Facilitate focus groups, administer surveys, collect feedback, and assist in evaluating the effectiveness of all training programs/projects
- Maintain records of training activities, participant progress, and program effectiveness.
Ensure that all training documentation, records, reports, and data are completed accurately and on time
- Complete all continuing education training as soon as assigned, read/comply with all training updates, update training binder to include errata sheet updates, and escalate all system issues immediately as they are identified
- Attend all Train the Trainer sessions to ensure that training is delivered according to program standards and guidelines
- Activities may include but are not limited to: scheduling virtual training sessions.
Securing training resources; training scheduling; determining resource readiness for course (including materials, Zoom sessions/links, technology, and collection and entry of training data); providing production support; answering questions; taking consumer calls; conducting p...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: 25.58
Posted: 2024-05-15 10:32:03
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Description & Requirements
Maximus is looking to hire an Assoc Specialist-Customer Advocacy.
This role will respond on behalf of management to oral and written inquiries from government officials, attorneys, regulatory entities, borrowers and other outside agencies, concerning problems relating to loans owned and services by Maximus.
The incumbent supports the Office of the Customer Advocate (OCA) of the Loan Servicing Center Pennsylvania with technical expertise to analyze, track and assist with issues related to the required applications, processes and the overall Unit.
Essential Duties and Responsibilities:
- Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
- During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work environment, as well as providing ongoing mentoring to Customer Advocates.
- Monitors procedural updates to ensure that they reflect work practices and comply with servicing requirements.
- Trains new staff on Unit functions and participates in shadowing activities
- Maintains ongoing contacts within other departments to coordinate functions, streamline processes and deliver excellent products and services.
Essential Duties and Responsibilities:
* Prepares and provides accurate account analysis and documentation, as requested by both internal and external customers, within established deadlines.
Analysis can include but is not limited to the following: Calculates and prepares amortizations and payment histories, Performs extensive account research to achieve issue resolution, Reports findings and breakage points to management and lines of business as required, Handles Regulatory cases on a regular basis
* During the research and response process, the individual may be required to correspond or collaborate with customers or:Various levels of Management, spanning from Supervisor to Board Member; Attorneys (Maximus and Outside Counsel); Congressional Offices and other Regulatory Agencies; Corporate Communications Department; The Department of Education and Guarantor Agencies; Consumer Financial Protection Bureau - Assists newly hired employees with the transition from training to work envir...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: 46000
Posted: 2024-05-15 10:32:01
-
Description & Requirements
Maximus is currently seeking a Virtual Trainer 1 (Remote) for our FEMA, CSR classes.
In this position, you will be supporting survivors of natural disaster.
The FEMA team strives to be available to help those in need requiring us to have flexibility.
This position will require you to have availability to work an eight (8) hour shift, (5) days per week anytime between the hours of 6:30AM-11PM EST (including weekends).
This is a temporary position.
Essential Duties and Responsibilities:
- Support the design, development, and distribution of training programs and materials.
- Conduct, plan, and coordinate training to a variety of audiences.
- Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
- Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
- Maintain records of training activities, participant progress, and program effectiveness.
- Provide production floor support and answer questions.
- Facilitate, plan, and coordinate new hire/continuing education/return to work training to a
variety of audiences (who have varying levels of experience, knowledge, roles in company, etc.) and ensure consistent and complete understanding of the program while adapting instruction of material to meet the diverse needs of the adult learner.
This includes but is not limited to coordinating logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations
- Follow all company, program, and department (internal/external) standard operating procedures and deliver training materials/curriculum according to established company, project, program and department guidelines
- Research, answer, and escalate inquiries from contact center personnel to improve knowledge and understanding that aids job performance
- Facilitate focus groups, administer surveys, collect feedback, and assist in evaluating the effectiveness of all training programs/projects
- Maintain records of training activities, participant progress, and program effectiveness.
Ensure that all training documentation, records, reports, and data are completed accurately and on time
- Complete all continuing education training as soon as assigned, read/comply with all training updates, update training binder to include errata sheet updates, and escalate all system issues immediately as they are identified
- Attend all Train the Trainer sessions to ensure that training is delivered according to program standards and guidelines
- Activities may include but are not limited to: scheduling virtual training sessions.
Securing training resources; training scheduling; determining resource readiness for course (including materials, Zoom sessions/links, technology, and collection and entry of training data); providing production support; answering questions; taking consumer calls; conducting p...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: 25.58
Posted: 2024-05-15 10:32:00
