-
Essential Duties and Responsibilities:
- Develop project scope statements.
- Provide leadership of Work Breakdown Structure (WBS) session to identify specific project deliverables and defining accountability per unit.
- Ensure business requirements and tasks are identified to create a detailed MS Project schedule.
- Manage the identified project deliverables for completion by ensuring accountability per participating unit.
- Develop and monitor risk plans to ensure mitigation strategies are in place and being executed.
- Prepare and deliver project status reports to stakeholders.
- Recommend changes to policies and establish procedures.
- Monitor and facilitate the tracking and resolution of issues impacting the project.
- Perform other duties as assigned.
Additional Duties and Responsibilities:
- Administer and oversee recurring operational activities and processes to ensure effective day-to-day execution.
- Identify opportunities to improve operational efficiency and implement enhancements to existing processes.
- Develop and implement strategies to support achievement of business goals and objectives.
- Allocate and manage resources based on business priorities and project needs.
- Evaluate and recommend changes to policies and procedures to improve operational effectiveness.
Minimum Requirements
- Bachelor's degree in related field.
- 5-7 years of relevant professional experience
Additional Skills and Qualifications:
- At least 6 years of relevant professional experience.
- Demonstrated experience leading and directing the work of cross-functional teams or staff.
- Strong decision-making and problem-solving skills in complex operational environments.
- Demonstrated management or leadership experience, including accountability for outcomes.
- Experience supporting operational strategy, resource planning, or business execution priorities.
- Strong ability to foster teamwork and collaborate across organizational units.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but ...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-07-15 10:57:04
-
Essential Duties and Responsibilities:
- Develop project scope statements.
- Provide leadership of Work Breakdown Structure (WBS) session to identify specific project deliverables and defining accountability per unit.
- Ensure business requirements and tasks are identified to create a detailed MS Project schedule.
- Manage the identified project deliverables for completion by ensuring accountability per participating unit.
- Develop and monitor risk plans to ensure mitigation strategies are in place and being executed.
- Prepare and deliver project status reports to stakeholders.
- Recommend changes to policies and establish procedures.
- Monitor and facilitate the tracking and resolution of issues impacting the project.
- Perform other duties as assigned.
Additional Duties and Responsibilities:
- Administer and oversee recurring operational activities and processes to ensure effective day-to-day execution.
- Identify opportunities to improve operational efficiency and implement enhancements to existing processes.
- Develop and implement strategies to support achievement of business goals and objectives.
- Allocate and manage resources based on business priorities and project needs.
- Evaluate and recommend changes to policies and procedures to improve operational effectiveness.
Minimum Requirements
- Bachelor's degree in related field.
- 5-7 years of relevant professional experience
Additional Skills and Qualifications:
- At least 6 years of relevant professional experience.
- Demonstrated experience leading and directing the work of cross-functional teams or staff.
- Strong decision-making and problem-solving skills in complex operational environments.
- Demonstrated management or leadership experience, including accountability for outcomes.
- Experience supporting operational strategy, resource planning, or business execution priorities.
- Strong ability to foster teamwork and collaborate across organizational units.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but ...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-07-15 10:57:03
-
Essential Duties and Responsibilities:
- Develop project scope statements.
- Provide leadership of Work Breakdown Structure (WBS) session to identify specific project deliverables and defining accountability per unit.
- Ensure business requirements and tasks are identified to create a detailed MS Project schedule.
- Manage the identified project deliverables for completion by ensuring accountability per participating unit.
- Develop and monitor risk plans to ensure mitigation strategies are in place and being executed.
- Prepare and deliver project status reports to stakeholders.
- Recommend changes to policies and establish procedures.
- Monitor and facilitate the tracking and resolution of issues impacting the project.
- Perform other duties as assigned.
Additional Duties and Responsibilities:
- Administer and oversee recurring operational activities and processes to ensure effective day-to-day execution.
- Identify opportunities to improve operational efficiency and implement enhancements to existing processes.
- Develop and implement strategies to support achievement of business goals and objectives.
- Allocate and manage resources based on business priorities and project needs.
- Evaluate and recommend changes to policies and procedures to improve operational effectiveness.
Minimum Requirements
- Bachelor's degree in related field.
- 5-7 years of relevant professional experience
Additional Skills and Qualifications:
- At least 6 years of relevant professional experience.
- Demonstrated experience leading and directing the work of cross-functional teams or staff.
- Strong decision-making and problem-solving skills in complex operational environments.
- Demonstrated management or leadership experience, including accountability for outcomes.
- Experience supporting operational strategy, resource planning, or business execution priorities.
- Strong ability to foster teamwork and collaborate across organizational units.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but ...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-07-15 10:57:03
-
Essential Duties and Responsibilities:
- Develop project scope statements.
- Provide leadership of Work Breakdown Structure (WBS) session to identify specific project deliverables and defining accountability per unit.
- Ensure business requirements and tasks are identified to create a detailed MS Project schedule.
- Manage the identified project deliverables for completion by ensuring accountability per participating unit.
- Develop and monitor risk plans to ensure mitigation strategies are in place and being executed.
- Prepare and deliver project status reports to stakeholders.
- Recommend changes to policies and establish procedures.
- Monitor and facilitate the tracking and resolution of issues impacting the project.
- Perform other duties as assigned.
Additional Duties and Responsibilities:
- Administer and oversee recurring operational activities and processes to ensure effective day-to-day execution.
- Identify opportunities to improve operational efficiency and implement enhancements to existing processes.
- Develop and implement strategies to support achievement of business goals and objectives.
- Allocate and manage resources based on business priorities and project needs.
- Evaluate and recommend changes to policies and procedures to improve operational effectiveness.
Minimum Requirements
- Bachelor's degree in related field.
- 5-7 years of relevant professional experience
Additional Skills and Qualifications:
- At least 6 years of relevant professional experience.
- Demonstrated experience leading and directing the work of cross-functional teams or staff.
- Strong decision-making and problem-solving skills in complex operational environments.
- Demonstrated management or leadership experience, including accountability for outcomes.
- Experience supporting operational strategy, resource planning, or business execution priorities.
- Strong ability to foster teamwork and collaborate across organizational units.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but ...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-07-15 10:57:02
-
Essential Duties and Responsibilities:
- Develop project scope statements.
- Provide leadership of Work Breakdown Structure (WBS) session to identify specific project deliverables and defining accountability per unit.
- Ensure business requirements and tasks are identified to create a detailed MS Project schedule.
- Manage the identified project deliverables for completion by ensuring accountability per participating unit.
- Develop and monitor risk plans to ensure mitigation strategies are in place and being executed.
- Prepare and deliver project status reports to stakeholders.
- Recommend changes to policies and establish procedures.
- Monitor and facilitate the tracking and resolution of issues impacting the project.
- Perform other duties as assigned.
Additional Duties and Responsibilities:
- Administer and oversee recurring operational activities and processes to ensure effective day-to-day execution.
- Identify opportunities to improve operational efficiency and implement enhancements to existing processes.
- Develop and implement strategies to support achievement of business goals and objectives.
- Allocate and manage resources based on business priorities and project needs.
- Evaluate and recommend changes to policies and procedures to improve operational effectiveness.
Minimum Requirements
- Bachelor's degree in related field.
- 5-7 years of relevant professional experience
Additional Skills and Qualifications:
- At least 6 years of relevant professional experience.
- Demonstrated experience leading and directing the work of cross-functional teams or staff.
- Strong decision-making and problem-solving skills in complex operational environments.
- Demonstrated management or leadership experience, including accountability for outcomes.
- Experience supporting operational strategy, resource planning, or business execution priorities.
- Strong ability to foster teamwork and collaborate across organizational units.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but ...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-07-15 10:56:59
-
Essential Duties and Responsibilities:
- Develop project scope statements.
- Provide leadership of Work Breakdown Structure (WBS) session to identify specific project deliverables and defining accountability per unit.
- Ensure business requirements and tasks are identified to create a detailed MS Project schedule.
- Manage the identified project deliverables for completion by ensuring accountability per participating unit.
- Develop and monitor risk plans to ensure mitigation strategies are in place and being executed.
- Prepare and deliver project status reports to stakeholders.
- Recommend changes to policies and establish procedures.
- Monitor and facilitate the tracking and resolution of issues impacting the project.
- Perform other duties as assigned.
Additional Duties and Responsibilities:
- Administer and oversee recurring operational activities and processes to ensure effective day-to-day execution.
- Identify opportunities to improve operational efficiency and implement enhancements to existing processes.
- Develop and implement strategies to support achievement of business goals and objectives.
- Allocate and manage resources based on business priorities and project needs.
- Evaluate and recommend changes to policies and procedures to improve operational effectiveness.
Minimum Requirements
- Bachelor's degree in related field.
- 5-7 years of relevant professional experience
Additional Skills and Qualifications:
- At least 6 years of relevant professional experience.
- Demonstrated experience leading and directing the work of cross-functional teams or staff.
- Strong decision-making and problem-solving skills in complex operational environments.
- Demonstrated management or leadership experience, including accountability for outcomes.
- Experience supporting operational strategy, resource planning, or business execution priorities.
- Strong ability to foster teamwork and collaborate across organizational units.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but ...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-07-15 10:56:57
-
Essential Duties and Responsibilities:
- Develop project scope statements.
- Provide leadership of Work Breakdown Structure (WBS) session to identify specific project deliverables and defining accountability per unit.
- Ensure business requirements and tasks are identified to create a detailed MS Project schedule.
- Manage the identified project deliverables for completion by ensuring accountability per participating unit.
- Develop and monitor risk plans to ensure mitigation strategies are in place and being executed.
- Prepare and deliver project status reports to stakeholders.
- Recommend changes to policies and establish procedures.
- Monitor and facilitate the tracking and resolution of issues impacting the project.
- Perform other duties as assigned.
Additional Duties and Responsibilities:
- Administer and oversee recurring operational activities and processes to ensure effective day-to-day execution.
- Identify opportunities to improve operational efficiency and implement enhancements to existing processes.
- Develop and implement strategies to support achievement of business goals and objectives.
- Allocate and manage resources based on business priorities and project needs.
- Evaluate and recommend changes to policies and procedures to improve operational effectiveness.
Minimum Requirements
- Bachelor's degree in related field.
- 5-7 years of relevant professional experience
Additional Skills and Qualifications:
- At least 6 years of relevant professional experience.
- Demonstrated experience leading and directing the work of cross-functional teams or staff.
- Strong decision-making and problem-solving skills in complex operational environments.
- Demonstrated management or leadership experience, including accountability for outcomes.
- Experience supporting operational strategy, resource planning, or business execution priorities.
- Strong ability to foster teamwork and collaborate across organizational units.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but ...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-07-15 10:56:53
-
Essential Duties and Responsibilities:
- Develop project scope statements.
- Provide leadership of Work Breakdown Structure (WBS) session to identify specific project deliverables and defining accountability per unit.
- Ensure business requirements and tasks are identified to create a detailed MS Project schedule.
- Manage the identified project deliverables for completion by ensuring accountability per participating unit.
- Develop and monitor risk plans to ensure mitigation strategies are in place and being executed.
- Prepare and deliver project status reports to stakeholders.
- Recommend changes to policies and establish procedures.
- Monitor and facilitate the tracking and resolution of issues impacting the project.
- Perform other duties as assigned.
Additional Duties and Responsibilities:
- Administer and oversee recurring operational activities and processes to ensure effective day-to-day execution.
- Identify opportunities to improve operational efficiency and implement enhancements to existing processes.
- Develop and implement strategies to support achievement of business goals and objectives.
- Allocate and manage resources based on business priorities and project needs.
- Evaluate and recommend changes to policies and procedures to improve operational effectiveness.
Minimum Requirements
- Bachelor's degree in related field.
- 5-7 years of relevant professional experience
Additional Skills and Qualifications:
- At least 6 years of relevant professional experience.
- Demonstrated experience leading and directing the work of cross-functional teams or staff.
- Strong decision-making and problem-solving skills in complex operational environments.
- Demonstrated management or leadership experience, including accountability for outcomes.
- Experience supporting operational strategy, resource planning, or business execution priorities.
- Strong ability to foster teamwork and collaborate across organizational units.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but ...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-07-15 10:56:51
-
Essential Duties and Responsibilities:
- Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with documented processes and procedures.
- Assist with Change Advisory Board (CAB) activities, including meeting preparation, scheduling logistics, documentation, and follow-up tasks under the direction of ITSM leadership.
- Support senior ITSM staff in the development and enhancement of ITSM processes, including requirements gathering, documentation, reporting, training materials, and rollout activities.
- Collaborate with IT and business teams to help ensure ITSM processes align with supported business workflows, escalating gaps or issues as identified.
- Monitor assigned ITSM process metrics and reports using established tools; compile trend data and findings for review by ITSM leadership.
- Provide documentation and administrative support for Major Incident response and Problem Management investigations, including meeting notes and post-incident records.
- Prepare routine ITSM reports (monthly, quarterly, and ad hoc) to support leadership visibility into service performance.
- Assist with the coordination of ITSM training activities, ensuring training materials remain accurate and current for onboarding and system use.
Create and update ITSM documentation, such as user guides, process flows, policies, and training materials, following established standards.
- Support Continual Service Improvement (CSI) efforts by gathering data, documenting improvement opportunities, and assisting with communication and rollout activities.
- Participate in an on-call rotation, as required, to support deployments, changes, or major incidents during non-business hours.
Job-Specific Essential Duties and Responsibilities:
- Monitors and triages customer requests, email alerts, and system notifications while managing and auditing support tickets.
- Troubleshoots and resolves or escalates server, network, storage, security, cloud (AWS), hardware, and application issues.
- Supports large-scale enterprise IT environments, following established processes, procedures, and IT service management best practices.
- Produces performance and customer contact reports, contributes to knowledge management documentation, and trains end users on systems and software.
- Works effectively in fast-paced environments, managing multiple priorities while continuously expanding technical knowledge and skills.
- Preferred experience includes ServiceNow, ITIL-based support environments, and multi-tiered ticketing systems.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-07-15 10:56:49
-
Essential Duties and Responsibilities:
- Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with documented processes and procedures.
- Assist with Change Advisory Board (CAB) activities, including meeting preparation, scheduling logistics, documentation, and follow-up tasks under the direction of ITSM leadership.
- Support senior ITSM staff in the development and enhancement of ITSM processes, including requirements gathering, documentation, reporting, training materials, and rollout activities.
- Collaborate with IT and business teams to help ensure ITSM processes align with supported business workflows, escalating gaps or issues as identified.
- Monitor assigned ITSM process metrics and reports using established tools; compile trend data and findings for review by ITSM leadership.
- Provide documentation and administrative support for Major Incident response and Problem Management investigations, including meeting notes and post-incident records.
- Prepare routine ITSM reports (monthly, quarterly, and ad hoc) to support leadership visibility into service performance.
- Assist with the coordination of ITSM training activities, ensuring training materials remain accurate and current for onboarding and system use.
Create and update ITSM documentation, such as user guides, process flows, policies, and training materials, following established standards.
- Support Continual Service Improvement (CSI) efforts by gathering data, documenting improvement opportunities, and assisting with communication and rollout activities.
- Participate in an on-call rotation, as required, to support deployments, changes, or major incidents during non-business hours.
Job-Specific Essential Duties and Responsibilities:
- Monitors and triages customer requests, email alerts, and system notifications while managing and auditing support tickets.
- Troubleshoots and resolves or escalates server, network, storage, security, cloud (AWS), hardware, and application issues.
- Supports large-scale enterprise IT environments, following established processes, procedures, and IT service management best practices.
- Produces performance and customer contact reports, contributes to knowledge management documentation, and trains end users on systems and software.
- Works effectively in fast-paced environments, managing multiple priorities while continuously expanding technical knowledge and skills.
- Preferred experience includes ServiceNow, ITIL-based support environments, and multi-tiered ticketing systems.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-07-15 10:56:46
-
Essential Duties and Responsibilities:
- Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with documented processes and procedures.
- Assist with Change Advisory Board (CAB) activities, including meeting preparation, scheduling logistics, documentation, and follow-up tasks under the direction of ITSM leadership.
- Support senior ITSM staff in the development and enhancement of ITSM processes, including requirements gathering, documentation, reporting, training materials, and rollout activities.
- Collaborate with IT and business teams to help ensure ITSM processes align with supported business workflows, escalating gaps or issues as identified.
- Monitor assigned ITSM process metrics and reports using established tools; compile trend data and findings for review by ITSM leadership.
- Provide documentation and administrative support for Major Incident response and Problem Management investigations, including meeting notes and post-incident records.
- Prepare routine ITSM reports (monthly, quarterly, and ad hoc) to support leadership visibility into service performance.
- Assist with the coordination of ITSM training activities, ensuring training materials remain accurate and current for onboarding and system use.
Create and update ITSM documentation, such as user guides, process flows, policies, and training materials, following established standards.
- Support Continual Service Improvement (CSI) efforts by gathering data, documenting improvement opportunities, and assisting with communication and rollout activities.
- Participate in an on-call rotation, as required, to support deployments, changes, or major incidents during non-business hours.
Job-Specific Essential Duties and Responsibilities:
- Monitors and triages customer requests, email alerts, and system notifications while managing and auditing support tickets.
- Troubleshoots and resolves or escalates server, network, storage, security, cloud (AWS), hardware, and application issues.
- Supports large-scale enterprise IT environments, following established processes, procedures, and IT service management best practices.
- Produces performance and customer contact reports, contributes to knowledge management documentation, and trains end users on systems and software.
- Works effectively in fast-paced environments, managing multiple priorities while continuously expanding technical knowledge and skills.
- Preferred experience includes ServiceNow, ITIL-based support environments, and multi-tiered ticketing systems.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-07-15 10:56:44
-
Essential Duties and Responsibilities:
- Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with documented processes and procedures.
- Assist with Change Advisory Board (CAB) activities, including meeting preparation, scheduling logistics, documentation, and follow-up tasks under the direction of ITSM leadership.
- Support senior ITSM staff in the development and enhancement of ITSM processes, including requirements gathering, documentation, reporting, training materials, and rollout activities.
- Collaborate with IT and business teams to help ensure ITSM processes align with supported business workflows, escalating gaps or issues as identified.
- Monitor assigned ITSM process metrics and reports using established tools; compile trend data and findings for review by ITSM leadership.
- Provide documentation and administrative support for Major Incident response and Problem Management investigations, including meeting notes and post-incident records.
- Prepare routine ITSM reports (monthly, quarterly, and ad hoc) to support leadership visibility into service performance.
- Assist with the coordination of ITSM training activities, ensuring training materials remain accurate and current for onboarding and system use.
Create and update ITSM documentation, such as user guides, process flows, policies, and training materials, following established standards.
- Support Continual Service Improvement (CSI) efforts by gathering data, documenting improvement opportunities, and assisting with communication and rollout activities.
- Participate in an on-call rotation, as required, to support deployments, changes, or major incidents during non-business hours.
Job-Specific Essential Duties and Responsibilities:
- Monitors and triages customer requests, email alerts, and system notifications while managing and auditing support tickets.
- Troubleshoots and resolves or escalates server, network, storage, security, cloud (AWS), hardware, and application issues.
- Supports large-scale enterprise IT environments, following established processes, procedures, and IT service management best practices.
- Produces performance and customer contact reports, contributes to knowledge management documentation, and trains end users on systems and software.
- Works effectively in fast-paced environments, managing multiple priorities while continuously expanding technical knowledge and skills.
- Preferred experience includes ServiceNow, ITIL-based support environments, and multi-tiered ticketing systems.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-07-15 10:56:41
-
Essential Duties and Responsibilities:
- Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with documented processes and procedures.
- Assist with Change Advisory Board (CAB) activities, including meeting preparation, scheduling logistics, documentation, and follow-up tasks under the direction of ITSM leadership.
- Support senior ITSM staff in the development and enhancement of ITSM processes, including requirements gathering, documentation, reporting, training materials, and rollout activities.
- Collaborate with IT and business teams to help ensure ITSM processes align with supported business workflows, escalating gaps or issues as identified.
- Monitor assigned ITSM process metrics and reports using established tools; compile trend data and findings for review by ITSM leadership.
- Provide documentation and administrative support for Major Incident response and Problem Management investigations, including meeting notes and post-incident records.
- Prepare routine ITSM reports (monthly, quarterly, and ad hoc) to support leadership visibility into service performance.
- Assist with the coordination of ITSM training activities, ensuring training materials remain accurate and current for onboarding and system use.
Create and update ITSM documentation, such as user guides, process flows, policies, and training materials, following established standards.
- Support Continual Service Improvement (CSI) efforts by gathering data, documenting improvement opportunities, and assisting with communication and rollout activities.
- Participate in an on-call rotation, as required, to support deployments, changes, or major incidents during non-business hours.
Job-Specific Essential Duties and Responsibilities:
- Monitors and triages customer requests, email alerts, and system notifications while managing and auditing support tickets.
- Troubleshoots and resolves or escalates server, network, storage, security, cloud (AWS), hardware, and application issues.
- Supports large-scale enterprise IT environments, following established processes, procedures, and IT service management best practices.
- Produces performance and customer contact reports, contributes to knowledge management documentation, and trains end users on systems and software.
- Works effectively in fast-paced environments, managing multiple priorities while continuously expanding technical knowledge and skills.
- Preferred experience includes ServiceNow, ITIL-based support environments, and multi-tiered ticketing systems.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-07-15 10:56:39
-
Essential Duties and Responsibilities:
- Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with documented processes and procedures.
- Assist with Change Advisory Board (CAB) activities, including meeting preparation, scheduling logistics, documentation, and follow-up tasks under the direction of ITSM leadership.
- Support senior ITSM staff in the development and enhancement of ITSM processes, including requirements gathering, documentation, reporting, training materials, and rollout activities.
- Collaborate with IT and business teams to help ensure ITSM processes align with supported business workflows, escalating gaps or issues as identified.
- Monitor assigned ITSM process metrics and reports using established tools; compile trend data and findings for review by ITSM leadership.
- Provide documentation and administrative support for Major Incident response and Problem Management investigations, including meeting notes and post-incident records.
- Prepare routine ITSM reports (monthly, quarterly, and ad hoc) to support leadership visibility into service performance.
- Assist with the coordination of ITSM training activities, ensuring training materials remain accurate and current for onboarding and system use.
Create and update ITSM documentation, such as user guides, process flows, policies, and training materials, following established standards.
- Support Continual Service Improvement (CSI) efforts by gathering data, documenting improvement opportunities, and assisting with communication and rollout activities.
- Participate in an on-call rotation, as required, to support deployments, changes, or major incidents during non-business hours.
Job-Specific Essential Duties and Responsibilities:
- Monitors and triages customer requests, email alerts, and system notifications while managing and auditing support tickets.
- Troubleshoots and resolves or escalates server, network, storage, security, cloud (AWS), hardware, and application issues.
- Supports large-scale enterprise IT environments, following established processes, procedures, and IT service management best practices.
- Produces performance and customer contact reports, contributes to knowledge management documentation, and trains end users on systems and software.
- Works effectively in fast-paced environments, managing multiple priorities while continuously expanding technical knowledge and skills.
- Preferred experience includes ServiceNow, ITIL-based support environments, and multi-tiered ticketing systems.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-07-15 10:56:38
-
Essential Duties and Responsibilities:
- Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with documented processes and procedures.
- Assist with Change Advisory Board (CAB) activities, including meeting preparation, scheduling logistics, documentation, and follow-up tasks under the direction of ITSM leadership.
- Support senior ITSM staff in the development and enhancement of ITSM processes, including requirements gathering, documentation, reporting, training materials, and rollout activities.
- Collaborate with IT and business teams to help ensure ITSM processes align with supported business workflows, escalating gaps or issues as identified.
- Monitor assigned ITSM process metrics and reports using established tools; compile trend data and findings for review by ITSM leadership.
- Provide documentation and administrative support for Major Incident response and Problem Management investigations, including meeting notes and post-incident records.
- Prepare routine ITSM reports (monthly, quarterly, and ad hoc) to support leadership visibility into service performance.
- Assist with the coordination of ITSM training activities, ensuring training materials remain accurate and current for onboarding and system use.
Create and update ITSM documentation, such as user guides, process flows, policies, and training materials, following established standards.
- Support Continual Service Improvement (CSI) efforts by gathering data, documenting improvement opportunities, and assisting with communication and rollout activities.
- Participate in an on-call rotation, as required, to support deployments, changes, or major incidents during non-business hours.
Job-Specific Essential Duties and Responsibilities:
- Monitors and triages customer requests, email alerts, and system notifications while managing and auditing support tickets.
- Troubleshoots and resolves or escalates server, network, storage, security, cloud (AWS), hardware, and application issues.
- Supports large-scale enterprise IT environments, following established processes, procedures, and IT service management best practices.
- Produces performance and customer contact reports, contributes to knowledge management documentation, and trains end users on systems and software.
- Works effectively in fast-paced environments, managing multiple priorities while continuously expanding technical knowledge and skills.
- Preferred experience includes ServiceNow, ITIL-based support environments, and multi-tiered ticketing systems.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-07-15 10:56:37
-
Essential Duties and Responsibilities:
- Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with documented processes and procedures.
- Assist with Change Advisory Board (CAB) activities, including meeting preparation, scheduling logistics, documentation, and follow-up tasks under the direction of ITSM leadership.
- Support senior ITSM staff in the development and enhancement of ITSM processes, including requirements gathering, documentation, reporting, training materials, and rollout activities.
- Collaborate with IT and business teams to help ensure ITSM processes align with supported business workflows, escalating gaps or issues as identified.
- Monitor assigned ITSM process metrics and reports using established tools; compile trend data and findings for review by ITSM leadership.
- Provide documentation and administrative support for Major Incident response and Problem Management investigations, including meeting notes and post-incident records.
- Prepare routine ITSM reports (monthly, quarterly, and ad hoc) to support leadership visibility into service performance.
- Assist with the coordination of ITSM training activities, ensuring training materials remain accurate and current for onboarding and system use.
Create and update ITSM documentation, such as user guides, process flows, policies, and training materials, following established standards.
- Support Continual Service Improvement (CSI) efforts by gathering data, documenting improvement opportunities, and assisting with communication and rollout activities.
- Participate in an on-call rotation, as required, to support deployments, changes, or major incidents during non-business hours.
Job-Specific Essential Duties and Responsibilities:
- Monitors and triages customer requests, email alerts, and system notifications while managing and auditing support tickets.
- Troubleshoots and resolves or escalates server, network, storage, security, cloud (AWS), hardware, and application issues.
- Supports large-scale enterprise IT environments, following established processes, procedures, and IT service management best practices.
- Produces performance and customer contact reports, contributes to knowledge management documentation, and trains end users on systems and software.
- Works effectively in fast-paced environments, managing multiple priorities while continuously expanding technical knowledge and skills.
- Preferred experience includes ServiceNow, ITIL-based support environments, and multi-tiered ticketing systems.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-07-15 10:56:37
-
Essential Duties and Responsibilities:
- Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with documented processes and procedures.
- Assist with Change Advisory Board (CAB) activities, including meeting preparation, scheduling logistics, documentation, and follow-up tasks under the direction of ITSM leadership.
- Support senior ITSM staff in the development and enhancement of ITSM processes, including requirements gathering, documentation, reporting, training materials, and rollout activities.
- Collaborate with IT and business teams to help ensure ITSM processes align with supported business workflows, escalating gaps or issues as identified.
- Monitor assigned ITSM process metrics and reports using established tools; compile trend data and findings for review by ITSM leadership.
- Provide documentation and administrative support for Major Incident response and Problem Management investigations, including meeting notes and post-incident records.
- Prepare routine ITSM reports (monthly, quarterly, and ad hoc) to support leadership visibility into service performance.
- Assist with the coordination of ITSM training activities, ensuring training materials remain accurate and current for onboarding and system use.
Create and update ITSM documentation, such as user guides, process flows, policies, and training materials, following established standards.
- Support Continual Service Improvement (CSI) efforts by gathering data, documenting improvement opportunities, and assisting with communication and rollout activities.
- Participate in an on-call rotation, as required, to support deployments, changes, or major incidents during non-business hours.
Job-Specific Essential Duties and Responsibilities:
- Monitors and triages customer requests, email alerts, and system notifications while managing and auditing support tickets.
- Troubleshoots and resolves or escalates server, network, storage, security, cloud (AWS), hardware, and application issues.
- Supports large-scale enterprise IT environments, following established processes, procedures, and IT service management best practices.
- Produces performance and customer contact reports, contributes to knowledge management documentation, and trains end users on systems and software.
- Works effectively in fast-paced environments, managing multiple priorities while continuously expanding technical knowledge and skills.
- Preferred experience includes ServiceNow, ITIL-based support environments, and multi-tiered ticketing systems.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-07-15 10:56:34
-
Essential Duties and Responsibilities:
- Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with documented processes and procedures.
- Assist with Change Advisory Board (CAB) activities, including meeting preparation, scheduling logistics, documentation, and follow-up tasks under the direction of ITSM leadership.
- Support senior ITSM staff in the development and enhancement of ITSM processes, including requirements gathering, documentation, reporting, training materials, and rollout activities.
- Collaborate with IT and business teams to help ensure ITSM processes align with supported business workflows, escalating gaps or issues as identified.
- Monitor assigned ITSM process metrics and reports using established tools; compile trend data and findings for review by ITSM leadership.
- Provide documentation and administrative support for Major Incident response and Problem Management investigations, including meeting notes and post-incident records.
- Prepare routine ITSM reports (monthly, quarterly, and ad hoc) to support leadership visibility into service performance.
- Assist with the coordination of ITSM training activities, ensuring training materials remain accurate and current for onboarding and system use.
Create and update ITSM documentation, such as user guides, process flows, policies, and training materials, following established standards.
- Support Continual Service Improvement (CSI) efforts by gathering data, documenting improvement opportunities, and assisting with communication and rollout activities.
- Participate in an on-call rotation, as required, to support deployments, changes, or major incidents during non-business hours.
Job-Specific Essential Duties and Responsibilities:
- Monitors and triages customer requests, email alerts, and system notifications while managing and auditing support tickets.
- Troubleshoots and resolves or escalates server, network, storage, security, cloud (AWS), hardware, and application issues.
- Supports large-scale enterprise IT environments, following established processes, procedures, and IT service management best practices.
- Produces performance and customer contact reports, contributes to knowledge management documentation, and trains end users on systems and software.
- Works effectively in fast-paced environments, managing multiple priorities while continuously expanding technical knowledge and skills.
- Preferred experience includes ServiceNow, ITIL-based support environments, and multi-tiered ticketing systems.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-07-15 10:56:31
-
Essential Duties and Responsibilities:
- Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with documented processes and procedures.
- Assist with Change Advisory Board (CAB) activities, including meeting preparation, scheduling logistics, documentation, and follow-up tasks under the direction of ITSM leadership.
- Support senior ITSM staff in the development and enhancement of ITSM processes, including requirements gathering, documentation, reporting, training materials, and rollout activities.
- Collaborate with IT and business teams to help ensure ITSM processes align with supported business workflows, escalating gaps or issues as identified.
- Monitor assigned ITSM process metrics and reports using established tools; compile trend data and findings for review by ITSM leadership.
- Provide documentation and administrative support for Major Incident response and Problem Management investigations, including meeting notes and post-incident records.
- Prepare routine ITSM reports (monthly, quarterly, and ad hoc) to support leadership visibility into service performance.
- Assist with the coordination of ITSM training activities, ensuring training materials remain accurate and current for onboarding and system use.
Create and update ITSM documentation, such as user guides, process flows, policies, and training materials, following established standards.
- Support Continual Service Improvement (CSI) efforts by gathering data, documenting improvement opportunities, and assisting with communication and rollout activities.
- Participate in an on-call rotation, as required, to support deployments, changes, or major incidents during non-business hours.
Job-Specific Essential Duties and Responsibilities:
- Monitors and triages customer requests, email alerts, and system notifications while managing and auditing support tickets.
- Troubleshoots and resolves or escalates server, network, storage, security, cloud (AWS), hardware, and application issues.
- Supports large-scale enterprise IT environments, following established processes, procedures, and IT service management best practices.
- Produces performance and customer contact reports, contributes to knowledge management documentation, and trains end users on systems and software.
- Works effectively in fast-paced environments, managing multiple priorities while continuously expanding technical knowledge and skills.
- Preferred experience includes ServiceNow, ITIL-based support environments, and multi-tiered ticketing systems.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-07-15 10:56:28
-
Essential Duties and Responsibilities:
- Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with documented processes and procedures.
- Assist with Change Advisory Board (CAB) activities, including meeting preparation, scheduling logistics, documentation, and follow-up tasks under the direction of ITSM leadership.
- Support senior ITSM staff in the development and enhancement of ITSM processes, including requirements gathering, documentation, reporting, training materials, and rollout activities.
- Collaborate with IT and business teams to help ensure ITSM processes align with supported business workflows, escalating gaps or issues as identified.
- Monitor assigned ITSM process metrics and reports using established tools; compile trend data and findings for review by ITSM leadership.
- Provide documentation and administrative support for Major Incident response and Problem Management investigations, including meeting notes and post-incident records.
- Prepare routine ITSM reports (monthly, quarterly, and ad hoc) to support leadership visibility into service performance.
- Assist with the coordination of ITSM training activities, ensuring training materials remain accurate and current for onboarding and system use.
Create and update ITSM documentation, such as user guides, process flows, policies, and training materials, following established standards.
- Support Continual Service Improvement (CSI) efforts by gathering data, documenting improvement opportunities, and assisting with communication and rollout activities.
- Participate in an on-call rotation, as required, to support deployments, changes, or major incidents during non-business hours.
Job-Specific Essential Duties and Responsibilities:
- Monitors and triages customer requests, email alerts, and system notifications while managing and auditing support tickets.
- Troubleshoots and resolves or escalates server, network, storage, security, cloud (AWS), hardware, and application issues.
- Supports large-scale enterprise IT environments, following established processes, procedures, and IT service management best practices.
- Produces performance and customer contact reports, contributes to knowledge management documentation, and trains end users on systems and software.
- Works effectively in fast-paced environments, managing multiple priorities while continuously expanding technical knowledge and skills.
- Preferred experience includes ServiceNow, ITIL-based support environments, and multi-tiered ticketing systems.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-07-15 10:56:28
-
Essential Duties and Responsibilities:
- Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with documented processes and procedures.
- Assist with Change Advisory Board (CAB) activities, including meeting preparation, scheduling logistics, documentation, and follow-up tasks under the direction of ITSM leadership.
- Support senior ITSM staff in the development and enhancement of ITSM processes, including requirements gathering, documentation, reporting, training materials, and rollout activities.
- Collaborate with IT and business teams to help ensure ITSM processes align with supported business workflows, escalating gaps or issues as identified.
- Monitor assigned ITSM process metrics and reports using established tools; compile trend data and findings for review by ITSM leadership.
- Provide documentation and administrative support for Major Incident response and Problem Management investigations, including meeting notes and post-incident records.
- Prepare routine ITSM reports (monthly, quarterly, and ad hoc) to support leadership visibility into service performance.
- Assist with the coordination of ITSM training activities, ensuring training materials remain accurate and current for onboarding and system use.
Create and update ITSM documentation, such as user guides, process flows, policies, and training materials, following established standards.
- Support Continual Service Improvement (CSI) efforts by gathering data, documenting improvement opportunities, and assisting with communication and rollout activities.
- Participate in an on-call rotation, as required, to support deployments, changes, or major incidents during non-business hours.
Job-Specific Essential Duties and Responsibilities:
- Monitors and triages customer requests, email alerts, and system notifications while managing and auditing support tickets.
- Troubleshoots and resolves or escalates server, network, storage, security, cloud (AWS), hardware, and application issues.
- Supports large-scale enterprise IT environments, following established processes, procedures, and IT service management best practices.
- Produces performance and customer contact reports, contributes to knowledge management documentation, and trains end users on systems and software.
- Works effectively in fast-paced environments, managing multiple priorities while continuously expanding technical knowledge and skills.
- Preferred experience includes ServiceNow, ITIL-based support environments, and multi-tiered ticketing systems.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-07-15 10:56:27
-
Essential Duties and Responsibilities:
- Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with documented processes and procedures.
- Assist with Change Advisory Board (CAB) activities, including meeting preparation, scheduling logistics, documentation, and follow-up tasks under the direction of ITSM leadership.
- Support senior ITSM staff in the development and enhancement of ITSM processes, including requirements gathering, documentation, reporting, training materials, and rollout activities.
- Collaborate with IT and business teams to help ensure ITSM processes align with supported business workflows, escalating gaps or issues as identified.
- Monitor assigned ITSM process metrics and reports using established tools; compile trend data and findings for review by ITSM leadership.
- Provide documentation and administrative support for Major Incident response and Problem Management investigations, including meeting notes and post-incident records.
- Prepare routine ITSM reports (monthly, quarterly, and ad hoc) to support leadership visibility into service performance.
- Assist with the coordination of ITSM training activities, ensuring training materials remain accurate and current for onboarding and system use.
Create and update ITSM documentation, such as user guides, process flows, policies, and training materials, following established standards.
- Support Continual Service Improvement (CSI) efforts by gathering data, documenting improvement opportunities, and assisting with communication and rollout activities.
- Participate in an on-call rotation, as required, to support deployments, changes, or major incidents during non-business hours.
Job-Specific Essential Duties and Responsibilities:
- Monitors and triages customer requests, email alerts, and system notifications while managing and auditing support tickets.
- Troubleshoots and resolves or escalates server, network, storage, security, cloud (AWS), hardware, and application issues.
- Supports large-scale enterprise IT environments, following established processes, procedures, and IT service management best practices.
- Produces performance and customer contact reports, contributes to knowledge management documentation, and trains end users on systems and software.
- Works effectively in fast-paced environments, managing multiple priorities while continuously expanding technical knowledge and skills.
- Preferred experience includes ServiceNow, ITIL-based support environments, and multi-tiered ticketing systems.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-07-15 10:56:26
-
Essential Duties and Responsibilities:
- Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with documented processes and procedures.
- Assist with Change Advisory Board (CAB) activities, including meeting preparation, scheduling logistics, documentation, and follow-up tasks under the direction of ITSM leadership.
- Support senior ITSM staff in the development and enhancement of ITSM processes, including requirements gathering, documentation, reporting, training materials, and rollout activities.
- Collaborate with IT and business teams to help ensure ITSM processes align with supported business workflows, escalating gaps or issues as identified.
- Monitor assigned ITSM process metrics and reports using established tools; compile trend data and findings for review by ITSM leadership.
- Provide documentation and administrative support for Major Incident response and Problem Management investigations, including meeting notes and post-incident records.
- Prepare routine ITSM reports (monthly, quarterly, and ad hoc) to support leadership visibility into service performance.
- Assist with the coordination of ITSM training activities, ensuring training materials remain accurate and current for onboarding and system use.
Create and update ITSM documentation, such as user guides, process flows, policies, and training materials, following established standards.
- Support Continual Service Improvement (CSI) efforts by gathering data, documenting improvement opportunities, and assisting with communication and rollout activities.
- Participate in an on-call rotation, as required, to support deployments, changes, or major incidents during non-business hours.
Job-Specific Essential Duties and Responsibilities:
- Monitors and triages customer requests, email alerts, and system notifications while managing and auditing support tickets.
- Troubleshoots and resolves or escalates server, network, storage, security, cloud (AWS), hardware, and application issues.
- Supports large-scale enterprise IT environments, following established processes, procedures, and IT service management best practices.
- Produces performance and customer contact reports, contributes to knowledge management documentation, and trains end users on systems and software.
- Works effectively in fast-paced environments, managing multiple priorities while continuously expanding technical knowledge and skills.
- Preferred experience includes ServiceNow, ITIL-based support environments, and multi-tiered ticketing systems.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-07-15 10:56:26
-
Essential Duties and Responsibilities:
- Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with documented processes and procedures.
- Assist with Change Advisory Board (CAB) activities, including meeting preparation, scheduling logistics, documentation, and follow-up tasks under the direction of ITSM leadership.
- Support senior ITSM staff in the development and enhancement of ITSM processes, including requirements gathering, documentation, reporting, training materials, and rollout activities.
- Collaborate with IT and business teams to help ensure ITSM processes align with supported business workflows, escalating gaps or issues as identified.
- Monitor assigned ITSM process metrics and reports using established tools; compile trend data and findings for review by ITSM leadership.
- Provide documentation and administrative support for Major Incident response and Problem Management investigations, including meeting notes and post-incident records.
- Prepare routine ITSM reports (monthly, quarterly, and ad hoc) to support leadership visibility into service performance.
- Assist with the coordination of ITSM training activities, ensuring training materials remain accurate and current for onboarding and system use.
Create and update ITSM documentation, such as user guides, process flows, policies, and training materials, following established standards.
- Support Continual Service Improvement (CSI) efforts by gathering data, documenting improvement opportunities, and assisting with communication and rollout activities.
- Participate in an on-call rotation, as required, to support deployments, changes, or major incidents during non-business hours.
Job-Specific Essential Duties and Responsibilities:
- Monitors and triages customer requests, email alerts, and system notifications while managing and auditing support tickets.
- Troubleshoots and resolves or escalates server, network, storage, security, cloud (AWS), hardware, and application issues.
- Supports large-scale enterprise IT environments, following established processes, procedures, and IT service management best practices.
- Produces performance and customer contact reports, contributes to knowledge management documentation, and trains end users on systems and software.
- Works effectively in fast-paced environments, managing multiple priorities while continuously expanding technical knowledge and skills.
- Preferred experience includes ServiceNow, ITIL-based support environments, and multi-tiered ticketing systems.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-07-15 10:56:22
-
Essential Duties and Responsibilities:
- Perform day-to-day operational activities supporting Incident, Problem, and Change Management, and other established ITSM functions in accordance with documented processes and procedures.
- Assist with Change Advisory Board (CAB) activities, including meeting preparation, scheduling logistics, documentation, and follow-up tasks under the direction of ITSM leadership.
- Support senior ITSM staff in the development and enhancement of ITSM processes, including requirements gathering, documentation, reporting, training materials, and rollout activities.
- Collaborate with IT and business teams to help ensure ITSM processes align with supported business workflows, escalating gaps or issues as identified.
- Monitor assigned ITSM process metrics and reports using established tools; compile trend data and findings for review by ITSM leadership.
- Provide documentation and administrative support for Major Incident response and Problem Management investigations, including meeting notes and post-incident records.
- Prepare routine ITSM reports (monthly, quarterly, and ad hoc) to support leadership visibility into service performance.
- Assist with the coordination of ITSM training activities, ensuring training materials remain accurate and current for onboarding and system use.
Create and update ITSM documentation, such as user guides, process flows, policies, and training materials, following established standards.
- Support Continual Service Improvement (CSI) efforts by gathering data, documenting improvement opportunities, and assisting with communication and rollout activities.
- Participate in an on-call rotation, as required, to support deployments, changes, or major incidents during non-business hours.
Job-Specific Essential Duties and Responsibilities:
- Monitors and triages customer requests, email alerts, and system notifications while managing and auditing support tickets.
- Troubleshoots and resolves or escalates server, network, storage, security, cloud (AWS), hardware, and application issues.
- Supports large-scale enterprise IT environments, following established processes, procedures, and IT service management best practices.
- Produces performance and customer contact reports, contributes to knowledge management documentation, and trains end users on systems and software.
- Works effectively in fast-paced environments, managing multiple priorities while continuously expanding technical knowledge and skills.
- Preferred experience includes ServiceNow, ITIL-based support environments, and multi-tiered ticketing systems.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2026-07-15 10:56:20
