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Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Product Associate in for Business to Consumer (B2C) payments, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.
Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences.
With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
* Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
* Considers and plans for upstream and downstream implications of new product features on the overall product experience
* Holistically understand core business problems and requirements from clients in order to deliver efficient and useful solutions
* Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
* Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
* Writes the requirements, epics, and user stories to support product development
* Works directly with engineering and other internal teams to build and deliver the products
* Pivots opportunities based on new information and market opportunities
* Collaborates closely with cross-functional teams including Technology, Sales, Compliance, Legal, and Risk
Required qualifications, capabilities, and skills
* Bachelor's degree required with 3+ years of experience or equivalent expertise in product management or a relevant domain area
* Proficient knowledge of the product development life cycle
* Experience in product life cycle activities including discovery and requirements definition
* Developing knowledge of data analytics and data literacy
* Working experience with Visa OCT and Mastercard Send etc
* Knowledge of emerging technologies as well as exposure to design thinking
* Work well with cross-functional partners and in a matrix environment including partnering with Product, Sales, Analytics and Design teams to recognize key growth areas for the business and emerging client ne...
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Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2024-08-30 08:28:43
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Data Risk Management Governance focuses on execution design and oversight to ensure each LOB/CF remains on track to succeed with adherence to the Data Risk Management Polices, Standards and Procedures.
This oversight includes:
* Well thought out project plans with tracking to target dates
* Strong stakeholder participation and engagement
* Periodic input from Compliance to ensure deliverables are aligned with Policy
* Metrics to demonstrate progress
* Regular assessments of risks and issues
* Critically evaluate proposed solutions
* Utilize risk-based approaches in developing the rollout schedule
Key Responsibilities
* Drive and/or assist in defining project requirements and deliverables by identifying, driving and participating in project milestones and phases, as well as specific action items.
* Assist in determining recommendations and strategy respective to related initiatives, including translating analysis and results into business strategy.
* Communicate with management regarding project progress and recommendations/decisions.
Develop effective presentations and project update materials suitable for management
* Actively participate and collaborate in workstream meetings and ad hoc working sessions including driving agendas, preparing meeting minutes and keeping track of agreed actions.
* Monitor the details and status of projects and escalate and resolve any project issues in an efficient manner.
* Partner with technology infrastructure groups to drive solutions
* Analyze and parse data using Excel and other tools to recommend firmwide approaches and tactical efforts
* Consolidate metrics from multiple sources into one cohesive view
* Coordinate the execution activities of the Firmwide Data Protection Governance, Data Retention and Destruction Governance, Data Classification Governance for unstructured data (i.e.
Shared Drives, SharePoint, Physical Boxes, Document Management Systems, Email, Teams, OneDrive, Home Drives)
Qualifications
* Proven track record of strong project management delivery; Data Risk Management and/or Data Protection/ Retention and Destruction/Data Classification experience preferred
* Excellent written and verbal communication skills and ability to articulate complex ideas, concepts, and solutions
* Excellent interpersonal skills, comfort with working and partnering with people at all levels and across all functional areas (Legal, Compliance, Controls, Technology and Operations).
* Ability to manage complexity while delivering solutions within a tight deadline.
* Strong personnel and organizational management skills, including expertise in issue and conflict resolution
* Excellent business judgment, particularly the ability to proactively monitor projects to identify and address issues early.
* Excellent in project management disciplines and an ability to instill structure, process, accountability, ...
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Type: Permanent Location: Jersey City, US-NJ
Salary / Rate: Not Specified
Posted: 2024-08-30 08:28:41
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Bring your expertise to JPMorgan Chase.
As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient.
You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities.
Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.
As a Commercial and Investment Bank and Securities - Vice President, in the Securities Regulatory Engagement team, you will be a key member of the Commercial and Investment Banking team within Commercial and Investment Banking and Securities Regulatory Engagement, responsible for collaborating with senior leaders across the Commercial and Investment Banking and related control management and corporate functions to provide strategic advice and manage regulatory examinations and other regulatory engagements conducted by the FRB, OCC, FDIC and other banking regulators.
Coverage areas include, but are not limited to: Markets, Payments, Securities Services, and Global Banking.
The Commercial and Investment Bank and Securities Regulatory Engagement team is a centralized resource within Risk Management and Compliance that manages regulatory exams and ongoing monitoring activities.
Working directly with regulators and internal stakeholders, you will lead and coordinate the firm's responses to exams; field, direct, and respond to ad hoc regulatory inquiries; chair regulatory meetings; and develop reports for senior management.
You will gain exposure to a broad range of regulatory issues and topics as they affect various stakeholders, and will be responsible for the execution of the overall strategy for regulatory engagements.
In this role, you will maintain a high degree of visibility within the organization, through regular interactions with senior business and functional leaders.
Job Responsibilities:
* Advise, influence, and challenge the accountable LOB or Function lead and other exam partners in preparation for, and engagement in, regulatory engagements.
* Lead regulatory examinations through the exam lifecycle, as well as ongoing monitoring engagements.
* Escalate issues that arise in the course of engagements promptly and effectively.
* Establish and maintain strong working relationships between the regulators and the Firm.
* Partner across lines of business and functions within JPMorgan Chase to deliver fulsome and consistent responses to regulatory inquiries.
* Provide reporting to senior stakeholders highlighting activity on, and focus areas of, regulatory engagements.
* Maintain thorough and accurate records of exams in progress, recurring meetings, and MIS reporting provided to regulators.
* Oversee and coordinate content of presentation materials for regulatory engagements.
Required qualificat...
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Type: Permanent Location: New York, US-NY
Salary / Rate: Not Specified
Posted: 2024-08-30 08:28:38
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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.
As an Associate Banker- Market Expansion in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences.
You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
* Engages clients as they enter the branch by welcoming them and making them feel appreciated including managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures and performing account origination for consumer clients
* Provides proactive client outreach to gauge success and offer new tools to help them meet their consumer banking and investment goals
* Champions new Associate Banker skills such as tablet utilization, account opening, and other key initiatives, helping Associate Bankers as they learn
* Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
* Shares best practices across the supported branches to deliver a strong controls environment and exceptional customer experience
Required qualifications, capabilities, and skills
* 6+ months of customer service experience
* High school diploma or GED equivalent
Preferred qualifications, capabilities, and skills
* Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
* Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
* Strong desire and ability to influence, educate, and connect customers to technology
* Cash handling experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the h...
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Type: Permanent Location: Mooresville, US-NC
Salary / Rate: Not Specified
Posted: 2024-08-30 08:28:32
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An opportunity exists to join the Asset Management Controller team as part of Global Finance and Business Management.
The Controller team is focused on ensuring the accuracy, integrity and timeliness of the firm's books and records, with an emphasis on general ledger, operating systems and infrastructure controls across the entire lifecycle of the Asset Management business.
Job responsibilities
The Associate Controller job responsibilities include preparing journal entries, account reconciliations, investment reporting, legal entity and line of business month-end close, pre- and post-close variance analysis, process documentation, financial statement preparation, general ledger chart of accounts support, and leading ad hoc projects.
This role will require that you work independently and in team environments that require strong interpersonal skills.
Initiative is expected to be demonstrated for building efficiencies and strengthening the internal control environment of our team.
This is inclusive of providing thorough documentation of work performed that will successfully withstand an audit by external or internal examiners.
Work outside normal business hours will be necessary on a periodic basis, and the ability to coordinate multiple responsibilities within tight reporting deadlines is essential.
Required qualifications, capabilities and skills
* Bachelor degree in Accounting
* Three to five years of experience required
* Strong analytical skills, takes initiative, decisive, and accountable
* Ability to independently analyze, report, and explain financial data
* Proficiency with Microsoft Office applications required
* Ability to work independently and in a team environment
* Business acumen associated with the financial services industry is a plus
Preferred qualifications, capabilities and skills
* Public accounting experience/CPA/MBA a plus
* Strong organizational and problem-solving skills
* Excellent verbal and written communication skills
* Able to multi-task in a constantly changing environment
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Morgan and Chase brands.
Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.
For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility.
These benefits include com...
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Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2024-08-30 08:28:29
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At Chase, you will focus on business results by offering options and finding solutions to help our customers.
The Call Center Collection Specialist's work is creative, exciting, and different every day.
As a Specialist I in Collections, you will take a mix of inbound and outbound calls while collecting on overdrawn or past due accounts.
By building a strong rapport with your customer, you will be able to make an impact on the business.
Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.
Job responsibilities
* Works in a call center environment that requires 100% phone-based customer interaction
* Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
* Communicates with customers in a metrics-driven environment
* Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
* Takes ownership of each customer interaction while treating them with respect and responding with empathy
* Works both independently and in a team environment
* Abides by all applicable regulatory and departmental practices and procedures
Required qualifications, capabilities, and skills
* Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face
* Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment
* High school diploma or GED required
Preferred qualifications, capabilities, and skills
* Ability to multitask using a computer and simultaneously provide customer support
* Comfortable in a fast-paced, consistently changing environment
* Previous experience working in a Collections, Sales, Retail or Customer Service industry
* Have a passion for helping people by solving problems, presenting, and explaining solutions
Work Schedule
Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends.
Specific schedule information will be provided by the Recruiter.
This position requires that you attend paid classroom trainings as scheduled.
Training hours may not coincide with your regularly scheduled hours.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.
For those in eligible roles, discretionary incentive compensation which may be awarded in recognitio...
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Type: Permanent Location: Tempe, US-AZ
Salary / Rate: Not Specified
Posted: 2024-08-30 08:28:29
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Be an integral part of an agile team that's constantly pushing the envelope to enhance, build, and deliver top-notch technology products.
As a Senior Lead Software Engineer at JPMorgan Chase within the Corporate Technology Employee Experience Tech Platform team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way.
Drive significant business impact through your capabilities and contributions, and apply deep technical expertise and problem-solving methodologies to tackle a diverse array of challenges that span multiple technologies and applications.
Job responsibilities
* Provides technical guidance and direction to support the business and its technical teams, contractors, and vendors
* Develops secure and high-quality production code, and reviews and debugs code written by others
* Drives decisions that influence the product design, application functionality, and technical operations and processes
* Serves as a function-wide subject matter expert in one or more areas of focus
* Actively contributes to the engineering community as an advocate of firm wide frameworks, tools, and practices of the Software Development Life Cycle
* Influences peers and project decision-makers to consider the use and application of leading-edge technologies
* Adds to the team culture of diversity, equity, inclusion, and respect
Required qualifications, capabilities, and skills
* Formal training or certification on software engineering
* concepts and 5+ years applied experience
* Experience delivering code using JavaScript, Typescript, React
* Hands-on practical experience delivering system design, application development, testing, and operational stability
* Advanced in one or more programming language(s)
* Advanced knowledge of software applications and technical processes with considerable in-depth knowledge in one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
* Ability to tackle design and functionality problems independently with little to no oversight
* Practical cloud native experience
* Experience in Computer Science, Computer Engineering, Mathematics, or a related technical field
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Morgan and Chase brands.
Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.
For those in eligible roles, we offer discretion...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2024-08-30 08:28:27
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The J.P.
Morgan Wealth Management (USWM) business is focused on helping investors achieve their long-term financial goals and is comprised of the Chase wealth management business, J.P.
Morgan Advisors, Personal Advisors and Self-Directed - our digital investing platform.
The combined business has ~$600 billion in Assets Under Management and ~5,000 advisors located across 3,500 branches and 20 offices.
As the Wealth Management Referral Vice President you will be responsible for managing and overseeing the end-to-end processes and operational efficiencies of the referrals processes between the JPMorgan Private Client (JPMPC) and JPMorgan Wealth Management (JPMWM) organizations.
You will have strong attention to detail and experience working with a client-facing sales organization.
In this role you will be highly visible and required to partner with and influence key internal stakeholders and senior leadership across the Wealth Management channels (CWM and JPMA), and JPMorgan Private Client.
Your ability to adapt and remain flexible in a constantly evolving business are key attributes for success.
You must have a strong operational mindset, be detail-oriented and skilled at managing in a fast-paced environment.
Job responsibilities
* Design, build and implement a long-term scalable referral partnership between JPMorgan Private Client and JP Morgan Wealth Management
* X-LOB Leadership Coordination: Establish and manage regular updates with JPMWM and the Private Client leadership to discuss program progress, decision making, and overall operations
* Engagement with Field Leaders:Ongoing engagement with field leadership to drive strategy and scale program
* Balance the priorities and business objectives of both the Private Client business and the Wealth Management businesses
* Identify risks and escalate issues quickly and appropriately, helping to resolve with a solution-focused mindset
* Serve as the business SME for referrals within JPMWM, partnering with Product and Tech to influence and design the tools required to support referral models, including updates to existing tools and the build of net new tools and capabilities on behalf of the field
* Identify, build, and manage reporting capabilities to track success metrics and recommend opportunities for improvement
* Coordinate performance and reporting updates for key stakeholders, including CAD Council and Business Practices forums
* Build trust and rapport through all interactions to deliver the right outcomes for the business; driving banker, advisor and client mindset across all strategic initiatives
Required qualifications, capabilities, and skills
* At least 7 years of experience in financial services
* Exceptional communication skills (both written and verbal) and ability to clearly communicate complex topics in a succinct manner and tailor communications for different audiences
* Leadership and relationship-building skills r...
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Type: Permanent Location: New York, US-NY
Salary / Rate: Not Specified
Posted: 2024-08-30 08:28:26
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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions, combined with cutting-edge financial technology and the most welcoming and friendly service, you'll be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise -- helping people make the most of their money so they can make the most of their lives by providing education and advice tailored to suit their financial needs.
As a Branch Manager in Branch Banking, you will ensure the branch will meet and exceed customer expectations and will create a customer-obsessed culture in the branch.
You will direct all aspects of branch operations, grow the deposits and investments of the branch, and coach bankers and associate bankers.
You will also be responsible for creating an environment that influences the use of technology to meet the customers' needs of today and the future through collaboration with our partners in Chase Wealth Management, Business Banking, and Home Lending to provide a seamless experience for our customers.
Job responsibilities
* Acts as the standard bearer of Chase and creates a world-class customer experience
* Educates clients on how to use our digital platforms to bank and invest when, where, and how they want
* Builds partnerships with local businesses to build the brand in the local market area through strong community involvement
* Creates an environment that encourages team members to provide an exceptional customer experience and a dynamic and engaging culture
* Actively identifies, coaches, develops, motivates, and supports employees so that they can provide superior service to every customer
* Promotes a strong control environment to evaluate, manage, and conduct new and existing business by adhering to risk/control expectations, procedures, and processes
* Leverages and understands the generated Branch Scorecard to identify strategies to successfully grow deposits & investments for the branch
Required qualifications, capabilities, and skills
* Ability to set the tone of the branch to provide an exceptional customer experience and a dynamic, engaging culture
* Outstanding leadership experience with a proven, successful record of coaching and empowering employees to improved results
* Ability to organize and manage competing priorities effectively across branch locations while developing plans for growth
* Experience creating and maintaining a strong risk and control environment with demonstrated commitment to operational integrity and policies
* Ability to work branch hours including weekends and evenings
* High school degree, GED, or foreign equivalent
Preferred qualifications, capabilities, a...
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Type: Permanent Location: Lynnwood, US-WA
Salary / Rate: Not Specified
Posted: 2024-08-30 08:28:25
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J.P.
Morgan's Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services.
The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries.
The Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
The regulatory focus on resiliency and how we react to resiliency events is significant.
Global regulators are moving toward the concept of Operational Resilience, which continues to challenge organizations to enhance not only their Resiliency plans but also how they recover from business disruption, minimizing the impact to customers, the Firm and the Market.
To address the Payments organization has developed an incident management team, which supports 24/7, 365-day global activity driven by any business disruption e.g.
internal or external.
As the Payments Incident Management Lead and part of Payments Incident Management team, you will support partners and stakeholders to actively lead the elimination, mitigation or reduction of business disruption.
Job responsibilities:
* Lead and develop the global 24/7/365 Payments Incident Management Team, determine and implement global best practices
* Lead high profile incidents and support the team during business disruption
* Manage the coordination of the Business response across Operations, Client Service, Product & across the Firm
* Partner with stakeholders i.e.
technology to drive forwards incident resolution, determine and execute appropriate actions to recover business services as quickly as possible
* Execute resiliency strategies in accordance with playbook directives, and identify and engage business leads
* Responsible for internal business communication plan (senior updates, setting up business bridges, employee updates, etc.)
* Network with senior management stakeholders both within Payments, collaborate cross LOB dependencies, and consolidation & reporting of client impact
* Maintain playbooks for recovery decision making and communications, to minimize Business Disruption, and maintain evergreen process and procedures (e.g.
regular revalidation of cross LOB communication map)
* Identify opportunities for strategic improvement or mitigation of business interruption and other risks
* Understand internal / external dependencies & their risks/gaps
* Conduct Post Incident Reviews and represent operations on technology Root Cause Analysis (RCA) meetings, utilizing data analytics of impacting incident root cause, impact and improvements
Required qualifications, capabilities, and skills
* 15 years of experience in Financial Institutions
* Excellent communication, presentation (both oral and written) & influencing skills
* Leverage subject matter expertise in driving conversations and/or influencing decisions/direction with Business / stakeholders...
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Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2024-08-30 08:28:23
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Global Valuation Services is aligned to the Corporate Investment Bank and provides asset prices for marketable securities and other financial assets.
The Pricing team is responsible for the capture and validation of security prices used to calculate and submit daily and monthly NAVs subject to time sensitive deliverable deadlines.
Functions performed by the wider team in North America include: Client directed daily customized pricing for production of mutual fund NAVs reported to NASDAQ; Customized daily pricing for European based mutual fund clients; Pricing for institutional and retirement investment plans; pricing for Hedge Fund Services clients, pricing Prime Brokerage client positions and pricing trader position via the End of Day process.
As a Global Valuation Services Pricing Analyst, you will be working in a team environment to deliver accurate and timely asset pricing services through a wide range of activities such as: maintaining a strict control environment, performing value add analysis and collaborating with internal teams to develop scalable production processes.
The Global Valuation Services group has access to firm wide training available to improve skills and learn new capabilities.
There is opportunity to learn about new automation tools and take ownership of processes to improve capacity, efficiency and control.
Job Responsibilities
* Daily price capture & validation of all investment types.
Analyze asset valuation movements on a daily basis.
* Analyze price movements against market expectations.
Review of price confirmation to ensure validated prices are published accurately
* Complete all daily, monthly, and ad-hoc tasks and reporting as required accurately and to deadline.
* Understand the effect that changes in prices and other data elements have on the market value of an account and be sensitive to these changes
* Investigation of pricing inquiries from business partners and resolve client queries
* Communication with vendors, as needed
* Other tasks/ projects related to vendor pricing data as assigned by manager
* Identifying control gaps and quality deficiencies and look to implement tactical and strategic solutions to prevent re-occurrence
* Support audit requests through evidence retrieval and review of pricing activities
Required qualifications, capabilities, and skills
* Bachelor degree with preference in Finance, Accounting, Economics, Mathematics, Computer Science, Engineering or related field
* 1 plus year of industry experience
* Analytical/problem solving skills and attention to detail.
Ability to trouble shoot exceptions and issues quickly to avoid market exposure
* Self-motivated and proactive with the ability to work in a team and work accurately and under pressure to meet deadlines
* Ability to work independently and multi-task in a fast paced environment
* The role holder will be required to operate flexible working hours to ...
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Type: Permanent Location: Newark, US-DE
Salary / Rate: Not Specified
Posted: 2024-08-30 08:28:23
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You have a passion for helping customers, building relationships, and delivering extraordinary customer service.
You are energetic and enthusiastic as the face of Chase to our retail branch customers.
From a personal standpoint, you will have the opportunity to take ownership of your career development through a variety of cross-training opportunities.
As a Relationship Banker in Branch Banking, you will take a lead role in delivering an outstanding experience to Chase customers.
You will acquire, manage, and retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs, contributing to the success of the branch.
You will be making the lives of customers easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week.
Job responsibilities
* Delivers an exceptional customer experience by acting with a customer-first attitude
* Manages assigned customers and proactively meets with them, both in person and over the phone, to build lasting relationships, discover financial needs, and tailor product and service recommendations
* Makes personal connections, engages and educates customers, asks open-ended questions, and listens to establish trust and build lasting relationships
* Influences, educates, and connects customers to technology
* Possesses initiative and knowledge to provide financial options for customers using a consultative approach
* Learns products, services, and procedures quickly and accurately and delivers solutions that make our One Chase products work together
* Works in partnership with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs
Required qualifications, capabilities, and skills
* 1+ year of experience in Retail banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering results
* High school degree, GED, or foreign equivalent
* Beginning October 1, 2018, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required), and Life licenses are required.
All unlicensed applicants must obtain their licenses within 180 days of hire
* Operate within established risk parameters/tolerances and meets internal/external risk and compliance obligations, including completion of required training
* Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products/services to customers with differing needs
* Ability to work branch hours including weekends and some evenings
Preferred qualifications, capabilities, and skills
* College degree or military equivalent
...
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Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2024-08-30 08:28:22
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This is your chance to change the path of your career and guide multiple teams to success at one of the world's leading financial institutions.
As a Manager of Software Engineering at JPMorgan Chase within the Corporate Sector in Corporate Data Services team, you will lead multiple teams and manage day-to-day implementation activities by identifying and escalating issues and ensuring your team's work adheres to compliance standards, business requirements, and tactical best practices.
Job responsibilities
* Provides guidance to immediate team of software engineers on daily tasks and activities
* Sets the overall guidance and expectations for team output, practices, and collaboration
* Anticipates dependencies with other teams to deliver products and applications in line with business requirements
* Manages stakeholder relationships and the team's work in accordance with compliance standards, service level agreements, and business requirements
* Creates a culture of diversity, equity, inclusion, and respect for the team members and prioritizes diverse representation
Required qualifications, capabilities, and skills
* Formal training or certification on software engineering concepts and 5+ years applied experience
* Experience leading and managing technology projects
* Proficient in automation and continuous delivery methods
* Proficient in all aspects of the Software Development Life Cycle
* Experience in developing modern React/Angular/jS, Java & Python - Dashboards & UIs, REST micro services to manage, orchestrate, and maintain our cloud-based infrastructure and third-party integrations.
* Experience in programming frameworks (e.g.
Spring Boot, Spring Cloud, Angular, etc.)
* Experience in Cloud Foundry or Kubernetes is essential.
* Experience in the public cloud (AWS), and AWS Certification
* Practical cloud native experience
* Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
* In-depth knowledge of the financial services industry and their IT systems
Preferred qualifications, capabilities, and skills
* Experience working at code level
* Experience with ETL/ Data Bricks is preferred
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Morgan and Chase brands.
Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.
For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance a...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2024-08-30 08:28:21
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We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.
As a Lead Software Engineer at JPMorgan Chase within the Corporate Technology Enterprise Employee Experience Platform team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way.
As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.
You will be managing data migration, database modeling and relational databases as well.
Job responsibilities
* Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
* Develops secure high-quality production code, and reviews and debugs code written by others
* Manages data migration, database modeling and relational databases, as mentioned above
* Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
* Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture
* Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies
* Adds to team culture of diversity, equity, inclusion, and respect
Required qualifications, capabilities, and skills
* Formal training or certification on Software Development concepts and 5+ years applied experience
* Hands-on practical experience delivering system design, application development, testing, and operational stability
* Advanced in one or more programming language(s)
* Proficiency in automation and continuous delivery methods
* Proficient in all aspects of the Software Development Life Cycle
* Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
* Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
* In-depth knowledge of the financial services industry and their IT systems
* Practical cloud native experience
Preferred qualifications, capabilities, and skills
* Proficiency in noSQL is preferred
* Exposure to ReactJs, Javascript, GraphQL
* Experience in Content Management systems like Adobe AEM
* Experience in Apache Web Server, Apache Tomcat, Content Delivery Network (CDN) such as F5 or Akamai
* Practical cloud native experience in AWS p...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2024-08-30 08:28:21
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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.
As a Branch Operation Lead - Operations in Branch Banking, you support the Branch Manager and Associates to ensure customer financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory banking requirements.
You will make customers feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Job responsibilities
* Works with the Branch Manager to set the tone of the branch environment to provide an exceptional customer experience and a dynamic and engaging culture
* Processes and assist customers with transactions
* Introduces customers to the branch team who will build relationships and assist with specialized financial needs
* Makes customers' lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week
* Supports the Branch Manager with all aspects of branch operations, including loss control, compliance, and audit standards
Required qualifications, capabilities, and skills
* High school degree, GED, or foreign equivalent
* Detail-oriented, organized, and have the ability to multi-task with a dedication to follow policies, procedures, and regulatory banking requirements
* Availability to work Branch hours including weekends and some evenings
Preferred qualifications, capabilities, and skills
* Demonstrated ability to make connections, engage, and educate customers and refer to colleagues as appropriate
* Strong desire and ability to influence, educate, and connect team, partners, and customers to technology
* Demonstrated leadership abilities and proficiency in operations and transaction accuracy while working well in a team environment
* Some College level or military equivalent or 2+ years of branch banking experience
Training requirement
* Successful completion of the Lead Associate Operations training program is a pre-requisite to be considered active in Lead Associate Operations role
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our ...
....Read more...
Type: Permanent Location: Buffalo, US-NY
Salary / Rate: Not Specified
Posted: 2024-08-30 08:28:19
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J.P.
Morgan's Corporate & Investment Bank is a global leader across banking, markets and investor services.
The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries.
J.P.
Morgan delivers an end-to-end solution for clients seeking exceptional Treasury services, including budgeting/expense processing, distribution processing, and audit support.
We embrace a culture of continuous learning, and we are passionate about using technology and process improvements that enable our world class team to achieve great results for clients.
As a Fund Administration Treasury Associate II within Global Fund Services team, you will be responsible for the management, staffing, organization and development of a client team.
Responsible for identifying complex fund issues and managing the delivery of services to clients, including meeting all regulatory deadlines.
Job responsibilities
* Manage Global Distributed Operating Model
* Participate in the management and oversight of offshore hubs and other business partners
* Coordinate and monitor fund administration group activities in calculating periodic and annual distribution requirements, performing monthly expense projections and accruals, monthly calculation of asset-based fees, disbursement analysis, and audit/shareholder report preparation support
* Identify and provide guidance to global hubs, supervisor staff on treatment of complex financial transactions and arrangement to ensure proper recording of expenses
* Act as the primary contact for client inquiries, requests and ad hoc projects on treasury issues
* Assist in developing and adjusting department procedures and systems enhancements
* Participate in and / or lead departmental initiatives, training and projects
Required qualifications, capabilities, and skills
* Ability to deliver amidst continuous change and in an agile work environment
* Advanced analytical skills with the ability to anticipate issues and aggressively drive initiatives to achieve results
* Control focus with a thorough understanding of operational risk
* Interview candidates and provide detailed feedback
* Strong Microsoft Excel skills and general system acumen
* 5 plus years in the mutual funds industry, with a minimum of 3-4 in financial reporting, compliance, tax, fund administration, or fund accounting
* Bachelor's degree or equivalent experience
Preferred qualifications, capabilities, and skills
* Ability to initiate and champion change
* Strong organizational skills, ideally with project and program management experience
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Morgan and Chase brands.
Our history spans over 200 years and to...
....Read more...
Type: Permanent Location: Boston, US-MA
Salary / Rate: Not Specified
Posted: 2024-08-30 08:28:18
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We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.
As a Lead Software Engineer at JPMorgan Chase within the Consumer and Community Banking, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way.
As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.
Job responsibilities
* Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
* Develop software and database solutions using Java, Spring Boot, Kafka and REST APIs.
* Develops secure high-quality production code, and reviews and debugs code written by others
* Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
* Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture
* Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies
* Adds to team culture of diversity, equity, inclusion, and respect
Required qualifications, capabilities, and skills
* Formal training or certification on software engineering concepts and 5+ years applied experience
* Hands-on practical experience delivering system design, application development, testing, and operational stability
* Advanced in one or more programming language(s)
* Proficiency in automation and continuous delivery methods
* Proficient in all aspects of the Software Development Life Cycle
* Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
* Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
* In-depth knowledge of the financial services industry and their IT systems
* Practical cloud native experience
* Strong development experience in (Java, Spring Boot, REST APIs, Web Services, Micro services, Kafka, etc.)
* Strong understanding of relational databases and data technologies, experience in at least one database such as Oracle, DB2,NoSQL etc.
* Leadership and mentoring experience with varying levels of Software Engineers in an Agile environment
Preferred qualifications, capabilities, and skills
* Strong AWS practical knowledge preferred.
Chase is a leading ...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2024-08-30 08:28:16
-
We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education, and advice tailored to suit their financial needs.
As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences.
You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
* Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
* Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
* Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
* Assists clients and the branch team by helping with new account openings when needed
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
Required qualifications, capabilities, and skills
* 6+ months of customer service experience
* High school diploma or GED equivalent
Preferred qualifications, capabilities, and skills
* Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
* Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
* Strong desire and ability to influence, educate, and connect customers to technology
* Cash handling experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their f...
....Read more...
Type: Permanent Location: Muskegon, US-MI
Salary / Rate: Not Specified
Posted: 2024-08-30 08:28:15
-
We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education, and advice tailored to suit their financial needs.
As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences.
You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
* Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
* Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
* Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
* Assists clients and the branch team by helping with new account openings when needed
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
Required qualifications, capabilities, and skills
* 6+ months of customer service experience
* High school diploma or GED equivalent
Preferred qualifications, capabilities, and skills
* Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
* Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
* Strong desire and ability to influence, educate, and connect customers to technology
* Cash handling experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their f...
....Read more...
Type: Permanent Location: Madison, US-NJ
Salary / Rate: Not Specified
Posted: 2024-08-30 08:28:14
-
We have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.
As a Branch Operations Lead in Branch Banking, you collaborate with the Branch Manager, branch employees and One Chase colleagues to ensure customer financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory banking requirements.
A Branch Operations Lead is passionate about taking care of our customers and employees, providing an exceptional customer experience, and working with the Branch Manager to set the tone in the Branch.
You will make customers feel welcomed and valued by building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
A typical day consists of assisting customers and performing transactions.
You will also look for opportunities to make customers lives easier by setting up self-service options and building relationships.
Throughout the week, you will schedule time to review branch operations and share updated policy and procedures with branch employees.
This results in the business is adhering to control expectations.
Job responsibilities
* Works with the Branch Manager to set the tone of the branch environment to provide an exceptional customer experience and a dynamic and engaging culture
* Engages clients as they enter the branch by welcoming them and making customers feel appreciated, performing transactions, managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
* Introduces customers to the branch team who will build relationships and assist with specialized financial needs
* Makes customers' lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week
* Supports the Branch Manager with all aspects of branch operations, including loss control, compliance, and audit standards
Required qualifications, capabilities, and skills
* High school degree, GED, or foreign equivalent
* Detail-oriented, organized, and have the ability to multi-task with a dedication to follow policies, procedures, and regulatory bank...
....Read more...
Type: Permanent Location: Weston, US-MA
Salary / Rate: Not Specified
Posted: 2024-08-30 08:28:13
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Elevate the customer journey by translating product insights into lasting relationships and harness your expertise in proactive collaborations, onboarding, and product evolution.
As a Customer Success Manager in Alternative Funds Services AML/KYC team, you develop and maintain customer relationships that make our product value propositions a reality.
Build and maintain strong relationships with our customers and understand their individual needs and goals as a core contributor of the team.
Job responsibilities
* Lead our team of AML/KYC specialists, who gather, review and maintain required Anti-Money Laundering (AML) / Know Your Customer (KYC) information and legal documentation to meet regulatory and internal guidelines
* Ensure KYC information is accurate in order to meet client production targets while maintaining appropriate service levels and meeting client KPIs
* Facilitate client due diligence while coordinating with other JPM stakeholders who have client commitments
* Discuss and escalate complex issues surrounding client/investor types and structures, and other AML risk-related issues with Compliance partners
* Review data integrity and perform quality review of new and existing AML profiles
* Identify opportunities to improve processes and tools through engagement with transformation partners
* Guide customers through the onboarding process, leveraging a deep understanding of our products and their capabilities, including new features and other enhancements
* Track key success metrics and provides data and feedback to the Product team to inform new features and priorities
Required qualifications, capabilities, and skills
* 10+ years of experience or equivalent expertise in Anti-Money Laundering/Know Your Customer or Compliance roles, preferably within Alternative Funds Services
* Demonstrated ability to influence product adoption and customer retention
* Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders across all levels
* Proven ability to learn new technologies and teach it to others
Preferred qualifications, capabilities, and skills
* Alternative Investment Funds legal documentation requirements and understanding
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Morgan and Chase brands.
Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.
For those in eligible roles, we offer discretionary incentive compensation which may be awarde...
....Read more...
Type: Permanent Location: Jersey City, US-NJ
Salary / Rate: Not Specified
Posted: 2024-08-30 08:28:12
-
The J.P.
Morgan Wealth Management (USWM) business is focused on helping investors achieve their long-term financial goals and is comprised of the Chase wealth management business, J.P.
Morgan Advisors, Personal Advisors and Self-Directed - our digital investing platform.
The combined business has ~one trillion in Assets Under Management and ~5,000 advisors located across 3,500 branches and 20 offices.
The JPMorgan Wealth Management Outsourced Family Office product team defines and executes on the strategy for multiple vendor and proprietary performance reporting, aggregation and portfolio analytics focused on offering a total solution for managing financial, investment, planning, and other comprehensive needs of high net worth families and the advisors who serve them.
This includes investment client specific capabilities such as client portfolio aggregation, proposal building, portfolio risk analysis & risk monitoring to support investment management and coordinated financial management of a family's entire balance sheet.
The Outsourced Family Office product organization includes the Aggregation Area Product and the Portfolio Tools Area Product.
Job responsibilities
• Work closely with technology teams to ensure technical requirements are aligned to the product roadmap milestones
• Continuously monitor the technology backlog to ensure efficient delivery of product features
• Lead technical testing efforts
• Create impactful communication materials
• Focus on the creation and quality assurance of FO tools, enabling advisors to better serve their client
• Drive the execution of assigned prioritized initiatives in the roadmap, primarily focused on Platform capabilities
• Refine Initiatives into Business Requirements (Epics) that can be delivered within a Quarter.
• Define detailed acceptance criteria (Stories) that will produce working software by partner technology teams within a Sprint
• Partner with the area product owner to perform sprint planning and prioritization of the supporting scrum teams in order to align with roadmap priority and targeted planning
Required qualifications, capabilities, and skills
• Managing status' in Jira to ensure transparency, clarity, and timeliness
• Own accountability for requirements delivery from start-to-finish, including in-production performance
• Step in as-needed for issue triage and remediation to ensure consistent production quality
• Manage time and work-load effectively in order to support a healthy backlog of requirements.
• Attend and contribute to all scrum/agile ceremonies
• Demonstrate ownership of requirements through knowledge expertise, removal of barriers and synchronization with broader product team
• Minimum of 2 years of experience in the industry
• Undergraduate degree
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products....
....Read more...
Type: Permanent Location: Jersey City, US-NJ
Salary / Rate: Not Specified
Posted: 2024-08-30 08:28:11
-
The J.P.
Morgan Wealth Management (USWM) business is focused on helping investors achieve their long-term financial goals and is comprised of the Chase wealth management business, J.P.
Morgan Advisors, Personal Advisors and Self-Directed - our digital investing platform.
The combined business has ~one trillion in Assets Under Management and ~5,000 advisors located across 3,500 branches and 20 offices.
The JPMorgan Wealth Management Outsourced Family Office product team defines and executes on the strategy for multiple vendor and proprietary performance reporting, aggregation and portfolio analytics focused on offering a total solution for managing financial, investment, planning, and other comprehensive needs of high net worth families and the advisors who serve them.
This includes investment client specific capabilities such as client portfolio aggregation, proposal building, portfolio risk analysis & risk monitoring to support investment management and coordinated financial management of a family's entire balance sheet.
The Outsourced Family Office product organization includes the Aggregation Area Product and the Portfolio Tools Area Product.
Job Responsibilities
• Own the product's vision and execute the strategy to achieve it
• Drive the product roadmap and define specific, measurable OKRs for the product
• Collaborate with product director on an ongoing governance model to monitor and communicate progress; proactively identifying and resolving issues
• Manage Area Product Owners aligned to the product
• Build relationships with cross-functional teams, including Business, Front office, Technology, Legal, and Regulatory Controls teams to understand paint points and drive solutions
The Product Owner of Outsourced Family Office overseeing both the Client Performance Aggregation and Portfolio Tools area products will:
• Ensure there is communication, alignment, and coordination across all stakeholders by creating and facilitating project status and executive summaries; communicating effectively with with peers, cross-functional team members, and senior stakeholders
• Lead APOs through formulating OKRs that are measurable and align to the overall big rocks and key business drivers
• Serve as a thought leader who drives multiple strategic, complex, and highly visible programs across LOBs and functions
• Step in as-needed to address escalating issues and take ownership of a remediation plan to ensure on-going consistent production quality
• Create and socialize detailed product updates to represent the product in key community forums such as budget planning, monthly cabinets and business reviews
• Serve as the product subject matter expert for each of the applications within the product.
Required qualifications, capabilities, and skills
• Minimum of 10 years of experience in the industry, with at least 5 years in product management
• Experience with an integration of multiple external vendors to compliment proprieta...
....Read more...
Type: Permanent Location: Jersey City, US-NJ
Salary / Rate: Not Specified
Posted: 2024-08-30 08:28:10
-
We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education, and advice tailored to suit their financial needs.
As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences.
You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
* Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
* Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
* Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
* Assists clients and the branch team by helping with new account openings when needed
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
Required qualifications, capabilities, and skills
* 6+ months of customer service experience
* High school diploma or GED equivalent
Preferred qualifications, capabilities, and skills
* Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
* Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
* Strong desire and ability to influence, educate, and connect customers to technology
* Cash handling experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their f...
....Read more...
Type: Permanent Location: Hamden, US-CT
Salary / Rate: Not Specified
Posted: 2024-08-30 08:28:09
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Join us! We are Payments Trust & Security, a team of talented product managers who prioritize and execute against the most impactful cross-bank initiatives to protect our customers from fraud and scams.
In this role you will have an opportunity to work on challenging problems, influence leaders across the bank, and significantly impact customers' financial lives and experiences banking with Chase.
As the Vice President, Payments Trust & Security Product Manager you will lead initiatives that protect our customers from fraud and scams while balancing operational burden and customer friction.
You will join a small, high-growth, and high-visibility team.
Job responsibilities:
* Lead Payments Trust & Security initiatives to prevent fraud and scams while balancing delivering a great customer experience
* Partner with Design, Data & Analytics, Risk, Technology, Authentication, Operations, Marketing, Legal, Compliance, and Lines of Business teams on key inputs and drive towards recommended approaches for product delivery
* Develop executive presentations and communications on Payments Trust & Security key initiatives, product strategy, priorities, solution approaches
* Conduct product discovery to assess its impact on fraud, scams, revenue, operational expenses, and customer experience
* Monitor and analyze fraud and scam trends to identify issues and inform product prioritization
Required qualifications, capabilities and skills:
* 4+ years of experience in a mix of product management, project delivery, business operations, strategy, product technology and/or program management roles
* Well-organized, proactive, results-driven with a proven track record of execution
* Familiarity and experience in fraud and scam prevention
* Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders
* Ability to influence and collaborate to build successful relationships across job functions
* Proven examples of data-driven decision making and quantitative analysis skills
* Self-starter, effectively solves problems and shares ideas for improvement
Preferred qualifications, capabilities and skills:
* Prior experience in Payments, Financial Services, or FinTech industry
* Experience with Agile methodologies or a strong willingness to learn and adopt Agile practices
To be eligible for this position, you must be authorized to work in the United States.
We do not offer any type of employment-based immigration sponsorship for this position.
Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial pr...
....Read more...
Type: Permanent Location: New York, US-NY
Salary / Rate: Not Specified
Posted: 2024-08-30 08:28:08
