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You have a passion for helping customers, building relationships, and delivering extraordinary customer service.
You are energetic and enthusiastic as the face of Chase to our retail branch customers.
From a personal standpoint, you will have the opportunity to take ownership of your career development through a variety of cross-training opportunities.
As a Relationship Banker in Branch Banking, you will take a lead role in delivering an outstanding experience to Chase customers.
You will acquire, manage, and retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs, contributing to the success of the branch.
You will be making the lives of customers easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week.
Job responsibilities
* Delivers an exceptional customer experience by acting with a customer-first attitude
* Manages assigned customers and proactively meets with them, both in person and over the phone, to build lasting relationships, discover financial needs, and tailor product and service recommendations
* Makes personal connections, engages and educates customers, asks open-ended questions, and listens to establish trust and build lasting relationships
* Influences, educates, and connects customers to technology
* Possesses initiative and knowledge to provide financial options for customers using a consultative approach
* Learns products, services, and procedures quickly and accurately and delivers solutions that make our One Chase products work together
* Works in partnership with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs
Required qualifications, capabilities, and skills
* 1+ year of experience in Retail banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering results
* High school degree, GED, or foreign equivalent
* Beginning October 1, 2018, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required), and Life licenses are required.
All unlicensed applicants must obtain their licenses within 180 days of hire
* Operate within established risk parameters/tolerances and meets internal/external risk and compliance obligations, including completion of required training
* Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products/services to customers with differing needs
* Ability to work branch hours including weekends and some evenings
Preferred qualifications, capabilities, and skills
* College degree or military equivalent
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Type: Permanent Location: Fredericksburg, US-VA
Salary / Rate: Not Specified
Posted: 2024-08-30 08:29:44
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We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.
As a Lead Software Engineer at JPMorgan Chase within the Consumer & Community Banking, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way.
As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.
Job responsibilities:
* Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
* Develops secure high-quality production code, and reviews and debugs code written by others
* Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
* Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture
* Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies
* Adds to team culture of diversity, equity, inclusion, and respect
* Develop API Automation with the tools such as JMeter and REST
* Demonstrate ability to troubleshoot and identify the root cause of issues under time pressure and focus on customer needs, taking pride in creating an informative data-promoten journey
Required qualifications, capabilities, and skills:
* Formal training or certification on software engineering concepts and 5+ years of applied experience
* Hands-on practical experience delivering system design, application development, testing, and operational stability
* Advanced in one or more programming language(s)
* Proficiency in automation and continuous delivery methods
* Proficient in all aspects of the Software Development Life Cycle
* Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
* Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
* In-depth knowledge of the financial services industry and their IT systems
* Practical cloud native experience
Preferred qualifications, capabilities, and skills:
* Minimum of five years' experience with Mobile Browser and Mobile Native Application Testing and use of Mobile Cloud Platform (i.e, SeeTest)
* Proven use of 1 or more mobile development and emulator packages (Android SDK, iOS XCode, SWIFT, Calabash, Ap...
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Type: Permanent Location: Plano, US-TX
Salary / Rate: Not Specified
Posted: 2024-08-30 08:29:39
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Be an integral part of an agile team that's constantly pushing the envelope to enhance, build, and deliver top-notch technology products.
As a Senior Lead Software Engineer at JPMorgan Chase within the Corporate Technology team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way.
Drive significant business impact through your capabilities and contributions, and apply deep technical expertise and problem-solving methodologies to tackle a diverse array of challenges that span multiple technologies and applications.
Job responsibilities
* Regularly provides technical guidance and direction to support the business and its technical teams, contractors, and vendors
* Develops secure and high-quality production code, and reviews and debugs code written by others
* Drives decisions that influence the product design, application functionality, and technical operations and processes
* Serves as a function-wide subject matter expert in one or more areas of focus
* Actively contributes to the engineering community as an advocate of firm-wide frameworks, tools, and practices of the Software Development Life Cycle
* Influences peers and project decision-makers to consider the use and application of leading-edge technologies
* Adds to the team culture of diversity, equity, inclusion, and respect
Required qualifications, capabilities, and skills
* Formal training or certification on software engineering concepts and 5+ years applied experience
* Hands-on practical experience delivering system design, application development, testing, and operational stability
* Advanced in one or more programming language(s)
* Advanced knowledge of software applications and technical processes with considerable in-depth knowledge in one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
* Ability to tackle design and functionality problems independently with little to no oversight
* Experience in Computer Science, Computer Engineering, Mathematics, or a related technical field
* 5+ years with strong core Java server side hands on development experience including Web services, XML , SOAP, Rest, JMS etc.
* 2+ year experience in AWS - s3, dynamodb, ECS, EKS, RDS, Lambda, ALB/NL
* Experience in distributed high-volume transactional system with low latency and high throughput.
* Experience in performance tuning, code optimization.
* Experience in testing frameworks such as Junit, TestNG, Mockito, SoapUI, DBUnit etc.
Preferred qualifications, capabilities, and skills
* Experience with Spark
* 3+ Year experience in Python, FastAPI/Django with micro service architecture is highly preferred
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, smal...
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Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2024-08-30 08:29:36
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We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.
As a Lead Software Engineer at JPMorgan Chase within the Partner Channel, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way.
As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.
Job Responsibilities
* Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
* Develops secure and high-quality production code, and reviews and debugs code written by others
* Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
* Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture
* Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies
* Adds to team culture of diversity, equity, inclusion, and respect
* Mentor/coach junior engineers
Required Qualifications, Capabilities, and Skills
* Formal training or certification on software engineering concepts and 5+ years applied experience
* Experience in Java, or equivalent modern programming languages
* Experience in API Gateways (AWS API gateway, APIGEE etc)
* Hands-on practical experience delivering E2E - system design, application development, testing, and operational stability within a cloud environment (AWS) and cloud native
* Proficiency in automation and continuous delivery methods
* Proficient in all aspects of the Software Development Life Cycle
* Advanced understanding of agile methodologies such as CI/CD, testing automation, Applicant Resiliency, and Security
* Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
* Experience in building micro services with RESTful APIs, and Java Spring Boot
* Experience in coding fundamentals - Algorithms & Data Structures
* Strong bias for action; ability to take ownership and think long-term
Preferred Qualifications, Capabilities, and Skills
* Advanced knowledge of architecture & application design of large scale systems
* Knowledgeable in RDBMS, SQL, NoSQL, React, Angular JS and/or JavaScript UI development is a plus
* Passion for automating & excelling at ide...
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Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2024-08-30 08:29:36
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Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Product Associate in Acquiring Platform & Rails, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.
Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Acquiring Platforms & Rails helps millions of companies of all sizes to grow their businesses by providing end-to-end payment processing experience, including funding in an array of settlement currencies across the globe.
Clients can quickly integrate with our platform with simplified APIs and receive business insights using advanced API interfaces.
In APR, we have blended Product and Technology organizations to ideate and develop state of the art products and services for our clients using the cloud-based modern platform that caters to the best-in-class experience for our clients.
Our platforms process more than 350 million transactions a day, moving $2+ trillion yearly across the globe and supporting a growing list of more than 30+ payment methods.
Job responsibilities
* Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
* Considers and plans for upstream and downstream implications of new product features on the overall product experience
* Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
* Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
* Writes the requirements, epics, and user stories to support product development
Required qualifications, capabilities, and skills
* 3+ years of experience or equivalent expertise in product management or a relevant domain area
* Proficient knowledge of the product development life cycle
* Experience in product life cycle activities including discovery and requirements definition
* Developing knowledge of data analytics and data literacy
Preferred qualifications, capabilities, and skills
* Proven track record of managing the end-to-end product development lifecycle (PDLC) for complex, large-scale initiatives
* Demonstrated prior experience working in a highly matrixed, complex organization
* Experience with modern technology stacks, including cloud, big data, microservices, API's, etc.
* Experience or strong understanding of T-Account ledgering and ...
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Type: Permanent Location: Plano, US-TX
Salary / Rate: Not Specified
Posted: 2024-08-30 08:29:35
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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions, combined with cutting-edge financial technology and the most welcoming and friendly service, you'll be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise -- helping people make the most of their money so they can make the most of their lives by providing education and advice tailored to suit their financial needs.
As a Branch Manager in Branch Banking, you will ensure the branch will meet and exceed customer expectations and will create a customer-obsessed culture in the branch.
You will direct all aspects of branch operations, grow the deposits and investments of the branch, and coach bankers and associate bankers.
You will also be responsible for creating an environment that influences the use of technology to meet the customers' needs of today and the future through collaboration with our partners in Chase Wealth Management, Business Banking, and Home Lending to provide a seamless experience for our customers.
Job responsibilities
* Acts as the standard bearer of Chase and creates a world-class customer experience
* Educates clients on how to use our digital platforms to bank and invest when, where, and how they want
* Builds partnerships with local businesses to build the brand in the local market area through strong community involvement
* Creates an environment that encourages team members to provide an exceptional customer experience and a dynamic and engaging culture
* Actively identifies, coaches, develops, motivates, and supports employees so that they can provide superior service to every customer
* Promotes a strong control environment to evaluate, manage, and conduct new and existing business by adhering to risk/control expectations, procedures, and processes
* Leverages and understands the generated Branch Scorecard to identify strategies to successfully grow deposits & investments for the branch
Required qualifications, capabilities, and skills
* Ability to set the tone of the branch to provide an exceptional customer experience and a dynamic, engaging culture
* Outstanding leadership experience with a proven, successful record of coaching and empowering employees to improved results
* Ability to organize and manage competing priorities effectively across branch locations while developing plans for growth
* Experience creating and maintaining a strong risk and control environment with demonstrated commitment to operational integrity and policies
* Ability to work branch hours including weekends and evenings
* High school degree, GED, or foreign equivalent
Preferred qualifications, capabilities, a...
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Type: Permanent Location: Holly Springs, US-NC
Salary / Rate: Not Specified
Posted: 2024-08-30 08:29:33
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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.
As an Associate Banker- Market Expansion in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences.
You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
* Engages clients as they enter the branch by welcoming them and making them feel appreciated including managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures and performing account origination for consumer clients
* Provides proactive client outreach to gauge success and offer new tools to help them meet their consumer banking and investment goals
* Champions new Associate Banker skills such as tablet utilization, account opening, and other key initiatives, helping Associate Bankers as they learn
* Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
* Shares best practices across the supported branches to deliver a strong controls environment and exceptional customer experience
Required qualifications, capabilities, and skills
* 6+ months of customer service experience
* High school diploma or GED equivalent
Preferred qualifications, capabilities, and skills
* Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
* Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
* Strong desire and ability to influence, educate, and connect customers to technology
* Cash handling experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the h...
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Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2024-08-30 08:29:33
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ABOUT US
Neovest is a software development company that designs, develops, and tests high end stock market trading software for hedge fund traders, brokers, and portfolio managers.
The Neovest product supports several asset types including, but not limited to, equities, futures, and options.
We facilitate trading across the globe and have data centers on the east coast and in Europe and Asia.
Neovest is a wholly owned subsidiary of JP Morgan Chase; we are headquartered in Orem, UT.
Neovest employs agile methodologies, innovative technologies, and top-flight professionals to create mission critical software for clients worldwide.
JOB SUMMARY
Neovest is seeking a seasoned Network Engineer with experience supporting a world-wide network in a redundant environment with multiple \"hot/hot datacenters dealing with extremely large volumes of data.
Candidates should have experience dealing with 10Gb+ connectivity and failover redundancy to maintain uptime to 4-9's.
This role will work closely with the Principal Network Engineer in all decisions relating to the design, deployment and support of the production network environment including routing, switching, firewalls and load-balancers.
Will need experience maintaining, supporting, and configuring Palo Alto firewall networks.
The selected candidate for this role will have experience dealing in similar environments previously and prove themselves to be an effective team player who can work collaboratively with others.
They will have experience migrating on-premise networking infrastructure to IAAS cloud technologies.
They will display a proven ability to stay current with technological advancements and how they have been successful previously anticipating problems, digging in to figure things out to maintain network uptime.
POSITION RESPONSIBILITIES
* Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
* Migration of on premise data center network infrastructure to public cloud IAAS environment
* Automate network tasks using best practice technologies, investigating emerging technology
* Monitor network resource utilization, trending, and capacity planning
* Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
* Select and implement security tools, policies, and procedures in conjunction with the company's security team
* Maximize network performance optimization by monitoring performance, troubleshooting network problems and outages, and maintain current code upgrades
* Secure network systems by enforcing company policies, monitoring and protecting network access through intrusion detection and intrusion avoidance tools
* Support and administer firewall environments in line with IT security policy
* Upgrade data network equipment to the latest stable firmware releases
*...
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Type: Permanent Location: Orem, US-UT
Salary / Rate: Not Specified
Posted: 2024-08-30 08:29:32
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Be an integral part of an agile team that's constantly pushing the envelope to enhance, build, and deliver top-notch technology products.
As a Senior Lead Software Engineer at JPMorgan Chase within the Cloud Foundation Services, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way.
Drive significant business impact through your capabilities and contributions, and apply deep technical expertise and problem-solving methodologies to tackle a diverse array of challenges that span multiple technologies and applications.
Job responsibilities
* Regularly provides technical guidance and direction to support the business and its technical teams, contractors, and vendors
* Develops secure and high-quality production code, and reviews and debugs code written by others
* Drives decisions that influence the product design, application functionality, and technical operations and processes
* Serves as a function-wide subject matter expert in one or more areas of focus
* Actively contributes to the engineering community as an advocate of firmwide frameworks, tools, and practices of the Software Development Life Cycle
* Influences peers and project decision-makers to consider the use and application of leading-edge technologies
* Adds to the team culture of diversity, equity, inclusion, and respect
Required qualifications, capabilities, and skills
* Formal training or certification on AWS Services concepts and 5+ years applied experience
* Hands-on practical experience delivering system design, application development, testing, and operational stability
* Advanced in one or more programming language(s)
* Proficient in all aspects of coding with modern scripting languages and infrastructure as code practices
* Expertise in Python and Terraform is a must
* Hands on experience with delivering and supporting large scale AWS production workload infrastructure
* Advanced understanding of AWS services for Traditional Compute, Containerization, and Serverless architectures
* Expert level experience in developmental toolsets including Jira, BitBucket and Confluence
* Proficient in automation and continuous delivery methods
* Terraform Certified Associate Certification
Preferred qualifications, capabilities, and skills
* Strong AWS, Solution Architect Profession, Developer and/or Data Engineer
* Excellent communication skills
* Experience with JIRA Align
* Experience in Infrastructure as Code development
* Experience in Sql and No-Sql Databases
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Morgan and Chase brands.
Our history spans over 200 years and...
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Type: Permanent Location: Jersey City, US-NJ
Salary / Rate: Not Specified
Posted: 2024-08-30 08:29:31
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Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
As a Senior Product Associate in Utility Product Team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.
Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
Job responsibilities
* Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery.
* Considers and plans for upstream and downstream implications of new product features on the overall product experience.
* Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.
* Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality campaigns across the product development life cycle.
* Writes the requirements, epics, and user stories to support product development.
* Partners with product owners and developers to deliver user stories, to define acceptance criteria, perform detailed requirements gather and field-level data analysis.
* Support audit related activities both internal and external by providing data analysis and responding to inquiries.
* Identify areas for automated regression testing.
Assess system performance (both business logic and user experience) to review that functionality is as intended.
* Review planned releases to recommend acceptable integration with existing components.
* Create and maintain technical content for support and end user consumption.
Document and support release activity following the change release process.
* Collaborate on production/business defects with deep dive analysis, synthesizing large amounts of data from various data sources into actionable insights, proposing solutions.
Required qualifications, capabilities, and skills
* 3+ years of experience or equivalent expertise in product management or a relevant domain area
* Proficient knowledge of the product development life cycle
* Experience in product life cycle activities including discovery and requirements definition.
* Developing knowledge of data analytics and data literacy
* Advanced knowledge of business processes and data analysis, as well as the ability to construct complex data queries and collaborate with colleagues.
* Technical experience with developing REST Service specifications using Swagger, creating Avro schemas for Kafka messages, understandin...
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Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2024-08-30 08:29:30
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If you are customer focused, enjoy building relationships and providing financial advice to your clients, then a role as a Business Relationship Manager is for you.
As a Business Relationship Manager Senior (BRM) Acquisition banker in Business Banking, you'll be developing and managing a portfolio of large profitable business clients with annual revenue greater than ~$3MM.
You'll focus on business development, acquiring balances, deepening product utilization, and gaining referrals to increase primary bank share.
As a Senior Acquisition banker, you will provide a high-touch experience by building relationships and providing financial advice with a focus on client experience and risk management, while focusing on acquiring new relationships, retaining and deepening existing relationships.
Job Responsibilities
* Acquire, retain and deepen a portfolio of approximately 40 business clients and 60 prospects in a growth/expansion stage with annual revenue greater than ~$3 million; provide business deposit and cash management solutions and manage business credit opportunities up to $15 million; provide support to branch-based business bankers on sizeable business credit deals as needed
* Deliver an outstanding experience to Chase business clients by providing comprehensive and customized business banking solutions tailored to the financial needs and circumstances of their businesses
* Grow portfolio by prospecting for new clients whose businesses are in expansion mode; utilize extensive referral networks and centers of influence to independently identify and pursue potential new business clients, looking for ways to cultivate long-term primary banking relationships.
* Develop strong referral network internally in partnership with Private Bank, Asset Wealth Management, Middle Market and One Chase to identify new opportunities for all partners
* Leverage knowledge of diverse types of businesses, industries, markets, financial and economic concepts, as well as creative marketing techniques utilizing Chase resources and materials to develop business network and prospects
* Develop relationships with clients, prospect and centers of influence through in-person/virtual calls to understand the needs of the business and its owners and develop the full financial relationship
* Understand the personal financial goals and needs of the owner(s).
Utilize knowledge of personal banking products and partner with Branch, Wealth Management and Private Bank to identify and deliver appropriate personal financial solutions
* Partner with product specialists to ensure clients are onboarded seamlessly with end-to-end delivery of new accounts and full suite of products and services.
Leverage service team to deliver an outstanding client experience
* Protect the firm by following sound risk management protocols and control policies and adhering to regulatory requirements
Required qualifications, capabilities, and skills
* M...
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Type: Permanent Location: Shelton, US-CT
Salary / Rate: Not Specified
Posted: 2024-08-30 08:29:27
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We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible in cash and check operations.
As a Lead Software Engineer at JPMorgan Chase within the Consumer & Community Banking Operations Technology, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way.
As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm's business objectives.
Job responsibilities
* Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
* Develops secure high-quality production code, and reviews and debugs code written by others
* Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
* Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture
* Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies
* Adds to team culture of diversity, equity, inclusion, and respect
* Leads team of varying levels of Software Engineers in an Agile environment
* Codes as an expert in Java, Octagon and AWS
* Peforms as Principle Engineer in moving critical applications to the AWS Cloud
Required qualifications, capabilities, and skills
* Formal training or certification on software engineering concepts and 5+ years applied experience
* Hands-on practical experience delivering system design, application development, testing, and operational stability
* Advanced in one or more programming language(s)
* Proficiency in automation and continuous delivery methods
* Proficient in all aspects of the Software Development Life Cycle
* Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
* Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
* In-depth knowledge of the financial services industry and their IT systems
* Practical cloud native experience
* Expert skills in Java, Octagon and AWS
Preferred qualifications, capabilities, and skills
* AWS Certification
* Experience in a large Banking Technology environment
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their fi...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2024-08-30 08:29:16
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We have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.
As a Branch Operations Lead Trainee in Branch Banking, you collaborate with the Branch Manager, branch employees and One Chase colleagues to ensure customer financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory banking requirements.
A Branch Operations Lead Trainee is passionate about taking care of our customers and employees, providing an exceptional customer experience, and working with the Branch Manager to set the tone in the Branch.
A typical day consists of assisting customers and performing transactions.
You will also look for opportunities to make customers lives easier by setting up self-service options and building relationships.
Throughout the week, you will schedule time to review branch operations and share updated policy and procedures with branch employees.
This results in the business is adhering to control expectations.
Job responsibilities
* Works with the Branch Manager to set the tone of the branch environment to provide an exceptional customer experience and a dynamic and engaging culture
* Engages clients as they enter the branch by welcoming them and making customers feel appreciated, performing transactions, managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
* Introduces customers to the branch team who will build relationships and assist with specialized financial needs
* Makes customers' lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week
* Supports the Branch Manager with all aspects of branch operations, including loss control, compliance, and audit standards
Required qualifications, capabilities, and skills
* High school degree, GED, or foreign equivalent
* Detail-oriented, organized, and have the ability to multi-task with a dedication to follow policies, procedures, and regulatory banking requirements
* Availability to work Branch hours including weekends and some evenings
Preferred qualifications, capabilities, and skills
* Demonstrated abil...
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Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2024-08-30 08:29:09
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Join the Consumer and Community Banking (CCB) Fraud & Customer Protection Services (FCPS) group, as an Executive Director, to help drive Operations strategy for Card & Connected Commerce.
You will report into the Head of Card Operations Strategy, representing Consumer and Community Bank Operations and will partner with Operations Teams, Product Owners, and the lines of business.
Your role will include addressing strategic priorities as identified by senior C-suite executives and focusing on solving the most critical and complex strategy, business development, and operating model at the forefront of the industry including growth strategies, market entries, process design, partnerships, and cross-line of business initiatives.
As an Executive Director in FCPS Operations Strategy, your primary focus will be aligned to 2-3 strategic priorities identified for the Card & Connected Commerce portfolios, including refining existing strategies and building the pipelines for our Operations team.
You will create strategy, innovation, and transformation to define and drive a connected experience with the goal of improving the client experience, enhancing employee productivity, and uplifting operating and financial performance.
Job Responsibilities
* Direct strategic thinking and approach, quickly identifying most critical aspects of problem and most appropriate structure to translate that strategy into a connected experience
* Support growth strategies through robust analytics and recommendations, working closely with the Data & Analytics team and providing strategic market and competitor analysis
* Influence the strategic agenda by being an objective thought partner to product and operational leaders, beyond immediate scope of engagements
* Lead in accelerating and generating new, innovative ideas and staying abreast of market trends while embracing an Artificial Intelligence (AI) mindset
* Significantly influence by defining long-term business strategy to meet current needs and develop the framework for ongoing enhancements
* Drive collaboration and influence a broad group of stakeholders and partners as well as work closely with our Product and Client Service organizations
* Navigate seamlessly within a matrixed operating model and manage relationships with senior stakeholders and partners across Operations, Technology, and Product
* Build and leverage global and local partnerships across businesses in line with the overall product and business objectives
* Implement new, agile ways of working and a framework for evaluating, executing and integrating new capabilities and products to deliver client-ready, scalable solutions
* Provide meaningful measurements and accompanying insights that represent progress against stated goals and key business metrics
* Analyze and synthesize key insights from analytics, customer research, competitive and market analysis, and company information to provide context a...
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Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2024-08-30 08:29:08
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Join Chase, on our Quality Control team as our next Transactions Specialist IV within the Retirement Services Operations Department.
As a Transactions Specialist IV on our Quality Control team your primary responsibility is to complete secondary reviews on transactions to prevent negative customer impact.
Whether it is a letter being sent to a client or a distribution that is needing to be processed, your role in the Quality Control team is a crucial part of the overall client satisfaction.
You will be dynamic; seeking opportunities to take initiative, adjust to change and drive improvements in both our processes and the customer's experience.
You will seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results.
You will deliver a great customer experience, even when handling challenging situations.
Job responsibilities
* Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
* Review documentation for accuracy, including legal documents and state-specific forms, for distribution in a timely manner
* Communicate effectively with peers, management, and across lines of business
* Contribute to a culture of continuous improvement by sharing ideas for improvement
* Demonstrate excellent communication, negotiation, and decision-making skills while staying engaged with our customers
* Abide by all applicable regulatory and departmental practices and procedures
Required qualifications, capabilities, and skills
* 2 years' experience working in a Data Entry/Operations environment accurately completing client requests with urgency to meet deadlines
* Experience responding to client requests in a metrics-driven environment
* Experience with Microsoft Office products (e.g., Word, Excel); Windows operating systems; databases; instant-messaging tools; online video conferencing
* Experience reviewing legal documents and familiarity with Individual Retirement Arrangement (IRA) Accounts
Work Schedule: Monday - Friday 8:00am - 4:30pm
Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.
For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and program...
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Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: Not Specified
Posted: 2024-08-30 08:29:06
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You have a passion for helping customers, building relationships, and delivering extraordinary customer service.
You are energetic and enthusiastic as the face of Chase to our retail branch customers.
From a personal standpoint, you will have the opportunity to take ownership of your career development through a variety of cross-training opportunities.
As a Relationship Banker in Branch Banking, you will take a lead role in delivering an outstanding experience to Chase customers.
You will acquire, manage, and retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs, contributing to the success of the branch.
You will be making the lives of customers easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week.
Job responsibilities
* Delivers an exceptional customer experience by acting with a customer-first attitude
* Manages assigned customers and proactively meets with them, both in person and over the phone, to build lasting relationships, discover financial needs, and tailor product and service recommendations
* Makes personal connections, engages and educates customers, asks open-ended questions, and listens to establish trust and build lasting relationships
* Influences, educates, and connects customers to technology
* Possesses initiative and knowledge to provide financial options for customers using a consultative approach
* Learns products, services, and procedures quickly and accurately and delivers solutions that make our One Chase products work together
* Works in partnership with Specialists (Financial Advisors, Mortgage Bankers, and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs
Required qualifications, capabilities, and skills
* 1+ year of experience in Retail banking sales, Financial services sales, Consultative relationship sales role in a related industry, with proven success in establishing new clients, deepening customer relationships and delivering results
* High school degree, GED, or foreign equivalent
* Beginning October 1, 2018, the Securities Industry Essential (SIE) exam, FINRA Series 6/7, state registration (including 63 or 66 if required), and Life licenses are required.
All unlicensed applicants must obtain their licenses within 180 days of hire
* Operate within established risk parameters/tolerances and meets internal/external risk and compliance obligations, including completion of required training
* Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products/services to customers with differing needs
* Ability to work branch hours including weekends and some evenings
Preferred qualifications, capabilities, and skills
* College degree or military equivalent
...
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Type: Permanent Location: Council Bluffs, US-IA
Salary / Rate: Not Specified
Posted: 2024-08-30 08:29:01
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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions, combined with cutting-edge financial technology and the most welcoming and friendly service, you'll be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise -- helping people make the most of their money so they can make the most of their lives by providing education and advice tailored to suit their financial needs.
As a Branch Manager in Branch Banking, you will ensure the branch will meet and exceed customer expectations and will create a customer-obsessed culture in the branch.
You will direct all aspects of branch operations, grow the deposits and investments of the branch, and coach bankers and associate bankers.
You will also be responsible for creating an environment that influences the use of technology to meet the customers' needs of today and the future through collaboration with our partners in Chase Wealth Management, Business Banking, and Home Lending to provide a seamless experience for our customers.
Job responsibilities
* Acts as the standard bearer of Chase and creates a world-class customer experience
* Educates clients on how to use our digital platforms to bank and invest when, where, and how they want
* Builds partnerships with local businesses to build the brand in the local market area through strong community involvement
* Creates an environment that encourages team members to provide an exceptional customer experience and a dynamic and engaging culture
* Actively identifies, coaches, develops, motivates, and supports employees so that they can provide superior service to every customer
* Promotes a strong control environment to evaluate, manage, and conduct new and existing business by adhering to risk/control expectations, procedures, and processes
* Leverages and understands the generated Branch Scorecard to identify strategies to successfully grow deposits & investments for the branch
Required qualifications, capabilities, and skills
* Ability to set the tone of the branch to provide an exceptional customer experience and a dynamic, engaging culture
* Outstanding leadership experience with a proven, successful record of coaching and empowering employees to improved results
* Ability to organize and manage competing priorities effectively across branch locations while developing plans for growth
* Experience creating and maintaining a strong risk and control environment with demonstrated commitment to operational integrity and policies
* Ability to work branch hours including weekends and evenings
* High school degree, GED, or foreign equivalent
Preferred qualifications, capabilities, a...
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Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2024-08-30 08:29:00
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Looking to drive innovation and execute on small business credit card product strategy and development, with a focus on defining and implementing new products and features?
As a Product Strategy Lead - Vice President you will be responsible for key areas of product strategy and execution from concept through delivery for one of our most important small business segments.
You'll identify and assess opportunities for our Premium SMB segment by considering and synthesizing customer insights, analytics, market research, competitive intelligence, risk, technology implications, and financial inputs.
Job responsibilities
* Responsible for overseeing the discovery, design, go-to-market and successful of delivery of new products
* Ensure existing products in this segment are optimized in our agile environment
* Work closely with Risk, Finance, Analytics, Insights, Tech, Marketing, and counterparts in Product
Required qualifications, capabilities, and skills
* +5 yrs of financial services product management, product strategy or consulting experience.
Credit card industry or payments space for small business owners is a plus.
* Self-starter with ability to think strategically, problem-solve and clearly communicate complex ideas to senior level audiences
* Strong analytical skills to develop fact driven and financially sound business plans
* Proven ability to lead and influence large teams of cross-functional internal and external stakeholders and drive business results while demonstrating strong collaboration, relationship and project management skills
* BA required.
MBA a plus
Preferred qualifications, capabilities and skills
* Identify customer/business insights and use those insights to drive change for small business cards, with a particular focus on understanding the needs of the premium SMB segment
* Have a customer-obsessed personality, and be committed to designing experiences that always place the customer first
* Guided by personal excellence and driven by intellectual curiosity to probe beneath the surface
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.
For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility.
These benefits include comprehensive health care coverage, on-site health and wellness centers, a retireme...
....Read more...
Type: Permanent Location: New York, US-NY
Salary / Rate: Not Specified
Posted: 2024-08-30 08:28:57
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About This Position:
As a Vice President of Network Initiatives within the Networks and Advocacy Team, you will contribute to the creation of strategic network initiatives, primarily focusing on enhancing commercial value for the Chase Consumer & Community Banking group.
This role is a part of Chase's Card Services organization, where you will collaborate closely with the Consumer & Community Banking Strategy, Corporate Development, Legal, Communications & Card business teams to maximize value from the bank's payment network relationships.
Job responsibilities
* Support initiatives focusing on diverse problems for Chase's relationship with payment network partners
* Gather, synthetize, analyze and present data & findings
* Collaborate effectively with CCB's strategy, finance, corporate development, legal, & communications teams to support Chase's network initiatives
* Simultaneously work on a handful of projects that can vary in length from 6 weeks to 6 months
* Manage external partner relationships with key network partners
This is a great opportunity for a candidate with former finance or consulting experience looking to dive deeper into Card Services and Payment Systems.
Required qualifications, capabilities, and skills
* 5+ years of experience in strategy, business development, partnerships or finance
* Genuine interest in payment systems, including the regulations impacting issuers, networks, & acquirers
* Highly adaptable with an ability to multi-task, prioritize and escalate appropriately in a fast-paced environment
* Excellent written/verbal communication and presentation skills - the ability to convey complex information simply and clearly to senior business leaders
* Exceptional PowerPoint and Excel Skills, including storytelling in PowerPoint
* Financial modelling experience, including scenario assessment
Preferred qualifications, capabilities and skills
* Interest in regulatory changes & contract negotiations
* Work in a fast-paced, dynamic, matrixed environment requiring flexibility and the ability to manage multiple, high priority projects concurrently
* Work independently, drive project deliverables, ability to build relationships across all levels, and influence key stakeholders
* Be results-oriented, intellectually curious with attention to detail and bias towards action
* Be able to interview subject matter experts, compile large amounts of information, and communicate research to senior leadership in multiple formats
* Credit Card and a Consulting background preferred
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutio...
....Read more...
Type: Permanent Location: New York, US-NY
Salary / Rate: Not Specified
Posted: 2024-08-30 08:28:57
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At Chase, you will focus on business results by offering options and finding solutions to help our customers.
The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.
Job Requirements:
* Work in a call center environment that requires 100% phone-based customer interaction
* Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
* Communicate with customers in a metrics-driven environment
* Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
* Take ownership of each customer interaction while treating them with respect and responding with empathy
* Work both independently and in a team environment
* Abide by all applicable regulatory and departmental practices and procedures
Required Qualifications, Capabilities, and Skills:
* Reading and speaking in both Spanish and English fluently is required for this role
* Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face
* Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment
* High school diploma or GED required
Preferred Qualifications, Capabilities, and Skills:
* Ability to multitask using a computer and simultaneously provide customer support
* Comfortable in a fast-paced, consistently changing environment
* Previous experience working in a Hospitality, Restaurant or Retail industry
* Have a passion for helping people by solving problems, presenting, and explaining solutions
Work Schedule:
Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends.
Specific schedule information will be provided by the Recruiter.
This position requires that you attend trainings as scheduled.
Training hours may not coincide with your regularly scheduled hours.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.
For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility.
These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare,...
....Read more...
Type: Permanent Location: Heathrow, US-FL
Salary / Rate: Not Specified
Posted: 2024-08-30 08:28:55
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J.P.
Morgan Advisors, the ultra-high net worth division of J.P.
Morgan Wealth Management, offers U.S.
based clients and their advisors the personalized service of a dedicated wealth management business and the global resources of one of the largest and most respected financial firms in the world.
Our small size and broad scope allow us to customize solutions tailored to clients' specific needs.
As an Investment Associate in J.P.
Morgan Advisors, you will work in close partnership with the Financial Advisors in proposing, delivering, and executing solutions for clients; as well as in identifying new business opportunities.
In this role you will be involved in all activities that touch prospective or existing clients.
Job Responsibilities:
* Advise on portfolio construction including overall asset allocation, tactical shifts and security selection and perform client portfolio reviews on a regular basis in conjunction with or by direction of the Financial Advisor
* Market and implement complex investment solutions in accordance with High-Net-Worth clients' investment objectives
* Identify and develop new business opportunities from existing client base
* Attend product rollouts, ideas calls and research meetings to stay current on all JP Morgan Wealth Management products and services
* Provides investment support across a diverse suite of products and applications including, but not limited to; Advisor Services, Wealth Planning & Advice, Goal Based planning, liabilities planning, banking & lending solutions, mortgages and digital offerings through JP Morgan Online and mobile suite
* Develops marketing strategy and builds presentations on behalf of the Financial Advisor(s)
* Ad Hoc service requests as needed on behalf of the team/clients
Required qualifications, capabilities, and skills:
* 5 years experience in Financial Services industry
* Bachelor's degree or equivalent experience
* Series 7 & 66 licenses upon hire or must successfully obtain within 180 days from start date
* Proven ability to be a self-starter, act as an end-to-end owner of tasks and work independently in a fast-paced environment
* Proactively identify and deliver appropriate solutions that address the needs of our clients
* Ability to communicate effectively with clients and team members while maintaining professionalism in difficult situations
Preferred qualifications, capabilities, and skills:
* Able to adapt and stay abreast of changing technology and regulatory policies
* Highly proficient user of Word, PowerPoint and Excel
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions ...
....Read more...
Type: Permanent Location: Palm Beach Gardens, US-FL
Salary / Rate: Not Specified
Posted: 2024-08-30 08:28:53
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We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education, and advice tailored to suit their financial needs.
As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences.
You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
* Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
* Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
* Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
* Assists clients and the branch team by helping with new account openings when needed
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
Required qualifications, capabilities, and skills
* 6+ months of customer service experience
* High school diploma or GED equivalent
Preferred qualifications, capabilities, and skills
* Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
* Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
* Strong desire and ability to influence, educate, and connect customers to technology
* Cash handling experience
* Bilingual Mandarin and English Preferred
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities...
....Read more...
Type: Permanent Location: Pasadena, US-CA
Salary / Rate: Not Specified
Posted: 2024-08-30 08:28:52
-
We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.
Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture.
You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education, and advice tailored to suit their financial needs.
As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences.
You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers.
Job responsibilities
* Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
* Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements
* Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want
* Assists clients and the branch team by helping with new account openings when needed
* Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
Required qualifications, capabilities, and skills
* 6+ months of customer service experience
* High school diploma or GED equivalent
Preferred qualifications, capabilities, and skills
* Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures
* Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills
* Strong desire and ability to influence, educate, and connect customers to technology
* Cash handling experience
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their f...
....Read more...
Type: Permanent Location: Monmouth Junction, US-NJ
Salary / Rate: Not Specified
Posted: 2024-08-30 08:28:50
-
As a Business Transformation Associate, within the Pricing Strategy and Revenue Management team, you will oversee a mix of strategic and tactical projects, responsible for taking Pricing decisions from initial conception through to execution and ongoing implementation.
A core part of the Finance & Business Management group, the team largely operates on a project basis, supporting Payments executives on everything from new product pricing and go-to-market decisions to ongoing client pricing and revenue management initiatives.
You will help drive data and pricing analysis, as well as help define business growth strategies for the Payments business.
Job responsibilities
* Primary lead in complex pricing execution scenarios and ad-hoc requests in our largest ("Enterprise") global clients
* Oversight and improvement of pricing models used for our largest and most complex deals
* Introduction of improved controls over data inputs, outputs and development of model efficiencies
* Integration to pricing models of targeted product and cross-business strategies and opportunities
* Development of client-based reporting to aid Sales in pitching our unique offerings and potential client savings
* Facilitation of custom deal review, including sensitivity and scenario planning
* Mapping and reconciliation of financial data and reporting used to drive Merchant Services pricing
Required qualifications, capabilities, and skills
* 3+ years in consulting or strategic finance roles, preferably with a focus on pricing and/ or valuation
* Strong financial modeling experience, including financial statement analysis, business case development, and comfort with statistical techniques
* Detail-oriented approach to problem-solving; able to break down and structure complex problems, then develop data-driven solutions to guide management decision-making
* Executive presence, including the ability to communicate findings from data analysis in a concise manner to senior stakeholders
* Strong interpersonal skills, including comfort working with cross-functional stakeholders of all levels to achieve team goals based on guidance provided
* Strong project and process management skills
* Excellent command of MS Excel and PowerPoint; familiar with analytical and data visualization tools (e.g., Tableau, R, SAS, etc.)
Preferred qualifications, capabilities, and skills
* Payments experience; wholesale banking and B2B payments background
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.
Morgan and Chase brands.
Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a c...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2024-08-30 08:28:49
-
At Chase, you will focus on business results by offering options and finding solutions to help our customers.
The Call Center Collection Specialist's work is creative, exciting, and different every day.
As a Specialist I in Collections, you will take a mix of inbound and outbound calls while collecting on overdrawn or past due accounts.
By building a strong rapport with your customer, you will be able to make an impact on the business.
Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.
Job responsibilities
* Works in a call center environment that requires 100% phone-based customer interaction
* Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
* Communicates with customers in a metrics-driven environment
* Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
* Takes ownership of each customer interaction while treating them with respect and responding with empathy
* Works both independently and in a team environment
* Abides by all applicable regulatory and departmental practices and procedures
Required qualifications, capabilities, and skills
* Reading and speaking in both Spanish and English fluently is required for this role
* Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face
* Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment
* High school diploma or GED required
Preferred qualifications, capabilities, and skills
* Ability to multitask using a computer and simultaneously provide customer support
* Comfortable in a fast-paced, consistently changing environment
* Previous experience working in a Collections, Sales, Retail or Customer Service industry
* Have a passion for helping people by solving problems, presenting, and explaining solutions
Work Schedule
Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends.
Specific schedule information will be provided by the Recruiter.
This position requires that you attend paid classroom trainings as scheduled.
Training hours may not coincide with your regularly scheduled hours.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.
For those...
....Read more...
Type: Permanent Location: Tempe, US-AZ
Salary / Rate: Not Specified
Posted: 2024-08-30 08:28:47
