-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
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....Read more...
Type: Permanent Location: Sioux City, US-IA
Salary / Rate: Not Specified
Posted: 2025-03-08 07:30:45
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Columbus, US-GA
Salary / Rate: Not Specified
Posted: 2025-03-08 07:30:44
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2025-03-08 07:30:43
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2025-03-08 07:30:43
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Boise, US-ID
Salary / Rate: Not Specified
Posted: 2025-03-08 07:30:42
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Idaho Falls, US-ID
Salary / Rate: Not Specified
Posted: 2025-03-08 07:30:42
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2025-03-08 07:30:41
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Springfield, US-IL
Salary / Rate: Not Specified
Posted: 2025-03-08 07:30:40
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: Not Specified
Posted: 2025-03-08 07:30:40
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2025-03-08 07:30:39
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2025-03-08 07:30:38
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2025-03-08 07:30:38
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2025-03-08 07:30:37
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2025-03-08 07:30:37
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2025-03-08 07:30:36
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2025-03-08 07:30:35
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2025-03-08 07:30:35
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2025-03-08 07:30:34
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2025-03-08 07:30:33
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2025-03-08 07:30:33
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2025-03-08 07:30:32
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2025-03-08 07:30:32
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2025-03-08 07:30:31
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2025-03-08 07:30:30
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2025-03-08 07:30:29
