-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Rochester, US-NY
Salary / Rate: Not Specified
Posted: 2026-06-12 09:23:01
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Buffalo, US-NY
Salary / Rate: Not Specified
Posted: 2026-06-12 09:23:01
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Manchester, US-NH
Salary / Rate: Not Specified
Posted: 2026-06-12 09:22:58
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Las Cruces, US-NM
Salary / Rate: Not Specified
Posted: 2026-06-12 09:22:57
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Lebanon, US-NH
Salary / Rate: Not Specified
Posted: 2026-06-12 09:22:57
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Newark, US-NJ
Salary / Rate: Not Specified
Posted: 2026-06-12 09:22:56
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Cherry Hill, US-NJ
Salary / Rate: Not Specified
Posted: 2026-06-12 09:22:56
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Albuquerque, US-NM
Salary / Rate: Not Specified
Posted: 2026-06-12 09:22:55
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Omaha, US-NE
Salary / Rate: Not Specified
Posted: 2026-06-12 09:22:54
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Las Vegas, US-NV
Salary / Rate: Not Specified
Posted: 2026-06-12 09:22:54
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: North Platte, US-NE
Salary / Rate: Not Specified
Posted: 2026-06-12 09:22:53
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Missoula, US-MT
Salary / Rate: Not Specified
Posted: 2026-06-12 09:22:52
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Reno, US-NV
Salary / Rate: Not Specified
Posted: 2026-06-12 09:22:52
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Billings, US-MT
Salary / Rate: Not Specified
Posted: 2026-06-12 09:22:51
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Bozeman, US-MT
Salary / Rate: Not Specified
Posted: 2026-06-12 09:22:51
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Kansas City, US-MO
Salary / Rate: Not Specified
Posted: 2026-06-12 09:22:50
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Springfield, US-MO
Salary / Rate: Not Specified
Posted: 2026-06-12 09:22:49
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Tupelo, US-MS
Salary / Rate: Not Specified
Posted: 2026-06-12 09:22:49
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Hattiesburg, US-MS
Salary / Rate: Not Specified
Posted: 2026-06-12 09:22:48
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Jackson, US-MS
Salary / Rate: Not Specified
Posted: 2026-06-12 09:22:47
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: St. Louis, US-MO
Salary / Rate: Not Specified
Posted: 2026-06-12 09:22:47
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Marquette, US-MI
Salary / Rate: Not Specified
Posted: 2026-06-12 09:22:46
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Duluth, US-MN
Salary / Rate: Not Specified
Posted: 2026-06-12 09:22:46
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Grand Rapids, US-MI
Salary / Rate: Not Specified
Posted: 2026-06-12 09:22:45
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.
- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.
- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.
- Support onboarding, testing, and rollout activities for collaboration and communications platforms.
- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.
- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.
- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.
- Monitor system performance and assist in identifying issues affecting voice and video service quality.
- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.
- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.
Job-Specific Minimum Requirements:
- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.
- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.
- Experience with user provisioning, endpoint configuration, and routine system administration tasks.
- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.
- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.
- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.
- Ability to support and document backup, recovery, and DR testing activities.
- Experience maintaining technical documentation, runbooks, and operational records.
- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.
- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.
Additional years of relevant experience will be considered in lieu of degree.
- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).
- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.
- K...
....Read more...
Type: Permanent Location: Detroit, US-MI
Salary / Rate: Not Specified
Posted: 2026-06-12 09:22:44
