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Applied Research Associates, Inc.
is looking for a Vulnerability and Lethality Engineer to join our Modeling, Simulation, and Analysis (MS&A) Group, Emerald Coast Division, located in Niceville, Florida. The MS&A Group consists of scientists and engineers performing research, development, and analysis in the areas of fragmentation mechanics, blast characterization, weapons effects modeling, target vulnerability analysis, analysis-of-alternatives studies, and trade space analyses for concept and developmental weapon programs. The MS&A Group performs experimentation, develops models, and uses analytical methodologies to evaluate weapons effectiveness in complex, networked environments, and integration of targets into Weaponeering tools. Key customers include the US Air Force, US Army, and US Navy.
This is not a teleworking position.
ARA’ Benefits Package Includes:
* 401(k) Retirement Plan with employer matching contribution
* Employee Stock Ownership Plan
* Various insurance options including Flexible Spending Plan, Health Savings Account (HSA)
* Paid leave and holidays.
Vulnerability and Lethality Engineer Essential Functions:
* Software testing and results verification and documentation
* Analysis of weapon performance and target vulnerability
* Analysis of alternatives and trade space studies for concept and developmental weapon programs
* Target vulnerability model development
* Methodology development and improvement related to lethality/vulnerability and damage mechanisms.
Vulnerability and Lethality Engineer Qualifications:
* Bachelor’s degree in engineering, physics, mathematics, or a related discipline
* 0-2 years of related experience.
* US.
Citizenship: all applicants selected will be subject to a government security investigation and must be able to acquire and maintain a DoD security clearance.
Vulnerability and Lethality Engineer Required Skills:
* Experience with CAD programs such as SolidWorks, BRL-CAD, AutoCAD, etc.
* The successful candidate will demonstrate the following behaviors:
* Organized, independent, and self-motivated.
Able to plan and keep track of multiple taskings.
* Solution-oriented.
Positive attitude: willing to ask questions and work with a team to get the job done.
* Good time-management skills.
Able to stay focused, prioritize tasks, and complete them on-time and on-budget.
* Excellent oral and written communication skills for technical and non-technical audiences.
* The ability to exercise independent judgment and discretion within broadly defined goals and a dynamic team environment.
Vulnerability and Lethality Engineer Basic Requirements:
* Work experience in a professional environment.
* Ability to work during core hours and collaborate with our Group as we analyze novel concept weapons and develop weaponeering solutions for our Warfighters.
Additional Con...
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Type: Permanent Location: Niceville, US-FL
Salary / Rate: Not Specified
Posted: 2024-04-05 08:15:41
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Join a great place to work with MissionSquare Retirement, a FINANCIAL SERVICES LEADER in public sector employee retirement products and services.
Headquartered in Washington, DC, MissionSquare Retirement was founded to provide portable retirement benefits for city and county managers, enabling accumulated retirement assets to be transferred between employers.
Today, MissionSquare Retirement serves more than 1.5 million participant accounts, and more than 9,000 retirement plans across the country.
We have an extraordinary talent base and invite you to consider joining MissionSquare Retirement's Client Experience Team.
The Client Experience Operations Process Owner will play a key role in supporting our business operations.
The candidate will be responsible for monitoring and analyzing performance of the business process to ensure our strategic partner is meeting efficiency and quality metrics.
The candidate will also identify, report, and research defects as it relates to business processes.
The candidate will collaborate with cross-functional teams / strategic partner and communicate changes with internal stakeholders / strategic partner.
Essential Functions for this role include:
* Identify, track, manage, and implement function-related initiatives and new projects for continuous improvement
* Manage changes to the process, including updates to procedures or technology
* Act as a subject matter expert / resource to solve function-related issues
* Understand and meet customer and service requirements
* Own any forms related to the process
* Ensure process documentation exists and is maintained
* Monitor and analyze performance with relevant efficiency and quality metrics
* Identify, resolve, or escalate issues and risks, when necessary
* Audit transactions where necessary (e.g., distributions)
* Communicate process objectives, changes, and performance to stakeholders (including our strategic partner) and solicit feedback
* Understand web and mobile pages impacting the process
* Provide periodic testing of fixes or enhancements to the process
If you have the following skills, we encourage you to apply:
* Bachelor's Degree or equivalent experience
* Three to five years of experience
* Retirement plans record-keeping experience in a client-focused environment.
* Retirement plans record-keeping experience
* Ability to collect and analyze information, problem-solve, and make data-based decisions
* User acceptance testing
* Experience with record keeping administration on the TRAC platform
* Ability to map business processes and visualize information for stakeholders
* Ability to query (SQL) data
* Proficient in Microsoft Office Suite (e.g., Word, XLS, PPT)
To benefit your career and support your wellbeing, we offer:
* Competitive Total Rewards (compensation and benefits) package, including 401(k) Plan with matching contribution...
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Type: Permanent Location: Washington, US-DC
Salary / Rate: Not Specified
Posted: 2024-04-05 08:15:17
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You have a life.
We like that about you.
At OCLC, we believe you'll do the best work of your life when you're living the best life possible.
We work hard to build the technology that connects thousands of today's libraries.
But we also work hard to make a job at OCLC a meaningful part of a balanced life- not a substitute for one.
Technology with a Purpose.
OCLC supports thousands of libraries in making information more accessible and more useful to people around the world. OCLC provides shared technology services, original research and community programs that help libraries meet the ever-evolving needs of their users, institutions, and communities.
With office locations around the globe, OCLC employees are dedicated to offering premier services and software to help libraries.
The Job Details are as follows:
The Senior Financial Analyst supports FP&A and Global Technology teams through administration of OCLC Time Reporting systems, resource analysis, and allocations process.
A key team member in supporting the organization’s capital labor policy, creating Line of Business product P&L’s as well as preparation of the budget, forecast, business plans and project plans for key decision making.
This position will at times be working on projects that are highly confidential in nature and will be given challenging assignments including assisting with the preparation of Board level communications regarding the budget, forecast, year-end financial results as well as communications with multiple audiences with which the CFO communicates.
Responsibilities:
* Support GTECH (IT) Capital Spend and Capital Labor analyses and forecasting.
* Lead all aspects of the organization’s SW Capitalization policy including monthly calculations, reconciliations, quarterly reviews, and year-end results.
* Co-Administer the Project Reporting process which includes project set up and maintenance and time reporting system administration. These responsibilities also include supporting GTECH development, PMO and FP&A with project budgets and regular reporting of spending. Involvement in any system maintenance, upgrade, or migrations.
* Support the monthly cost allocation process by running labor reports used for the statistical basis of development labor allocations and work with staff on other cost allocation methodologies.
* Track GTECH consulting and contractor spend vs budget, including calculation of monthly and year end expense accruals.
* Provide monthly variance analysis to specific teams within GTECH, including presentation of results.
* Lead annual budget preparation for organization-wide labor allocation, working with FP&A team to gather and analyze proposed resources across OCLC Lines of Business.
* Assist with other FP&A activities that may include PowerPoint presentations, ad hoc financial analyses, assisting other team members to achieve team goals.
Qualifications:
* Bachelor’s degree with emphasis ...
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Type: Permanent Location: Dublin, US-OH
Salary / Rate: Not Specified
Posted: 2024-04-05 08:14:07
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21st Century Software is an international software development company located in Boston.
We develop and maintain Mainframe-based software products, partnering with leaders in the Z industry, to service our global customer network.
We provide innovative, modern solutions aimed at growing and revitalizing the Z platform.
Job Description:
As a Technical Support Engineer at 21st Century Software, you will play a crucial role in ensuring the satisfaction of our global customer base.
We are seeking a self-motivated and skilled individual with a passion for problem-solving and customer service.
Responsibilities
• Accurately assess customer needs, set, and meet expectations.
• Provide ongoing technical support and guidance to customers using defined support guidelines.
• Perform problem verification by confirming a customer’s environment, error messages, and symptoms of a problem.
• Independently diagnose complex problems and duplicate customer issues where possible using standard utilities and 21CS software tools.
• Research knowledge base and documentation for reoccurring known issues.
• Address and manage critical situations (Severity 1) as an escalation expert for assigned product.
• Maintain case tracking details for similar/future problem resolution.
• Provide status updates to management of ongoing high-risk cases.
• Ongoing self-directed learning to expand expertise of the existing product line.
• Work effectively across multiple teams to research and resolve product or customer issues.
• Some after-hours, weekends and on-call responsibilities may be required.
Qualifications and Education Requirements:
• Previous Technical Support experience required.
• Understanding of z/OS systems required.
• Understanding of IBM utilities, such as SMP/E and installation methodologies.
• Understanding of Microsoft office product suite.
• Strong planning and organizational skills.
• Strong interpersonal and communication skills.
• Strong customer service focus.
• Strong analysis, problem determination and resolution skills.
• Strong ability to clearly communicate technical information to all audiences.
Preferred Skills
• Understanding of JCL, SQL, REXX, SMF and/or SAS.
• Systems experience in an IBM Z environment preferred.
• Prior knowledge of IBM Z Performance and Capacity Analytics (IZPCA) desired
• Prior knowledge of Cognos desired
Join our team at 21st Century Software and be part of a dynamic work environment where your skills and passion for technology are valued and encouraged.
Grow with us as we continue to make a significant impact in the software development industry.
See job description
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Type: Permanent Location: Morristown, US-NJ
Salary / Rate: Not Specified
Posted: 2024-04-05 08:12:14
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Help us support our future.
Get ready for a job that encourages you to think strategically yet stay connected with your teams.
Do you have development and coder experience? If so, prepare to innovate, create, and inspire.
The Application Development Senior Advisor provides counsel and advice to top management on significant Application Development matters, often requiring coordination between organizations.
Responsibilities:
* Works with Internal and External customers via the telephone and e-mail to resolve any issues with Cigna.com products and services.
* Maintains a high customer focus in all interactions with internal and external customers.
* Provides timely diagnoses of customers' technical issues and creative solutions and alternatives that meet business needs.
* Escalates unresolved issues and service requests to the appropriate technical support group identified in Customer Support Center scripting.
* Maintains documentation on incoming calls via ticket tracking system including steps and actions taken to resolve customer issues.
* Identifies opportunities for Process Improvement and a Guaranteed Customer Service follow-up.
* Shares new information with the team and CSC service providers.
* Responds to incoming status calls giving the customer an updated status on their ticket and escalating issue to support when information is not available.
* The Service Level Agreement defined for the ticket priority will be followed when escalating the ticket to support for an updated status.
Qualifications:
* High School diploma; Bachelor's degree preferred.
* 5+ years experience in the Information Technology field with either in-depth knowledge of one or more specific area of technology (i.e.
Client Server, Mainframe, Telecommunications, Data Center Operations, Java, SQL, etc.) or a broad knowledge of multiple technologies and platforms.
* Ability to develop knowledge of Cigna technical environment, including customer applications.
* Ability to develop knowledge of all Cigna.com products.
* Aptitude for an interest in learning new technologies.
* Clear and concise oral and written communication skills.
* Understands customer's issue and demonstrates real concern.
* Establishes credibility quickly by following- up and taking the initiative.
* Responds quickly to customer's needs.
* Probes and uncovers customer's underlying issues.
* Defines issues/service requests quickly and resolves or correctly escalates in a timely manner.
* Actively shares knowledge and offers assistance to teammates.
* Identifies and takes initiative to implement improvement opportunities.
* Possesses an insatiable appetite for learning and continuously pursues new learnings that add value to the team's knowledge base.
Technical Qualifications
* Agile Methodology
* Microsoft Visual Studio 2008 & above
* ASP.Net
* C#.NET
* jQuery
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Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2024-04-04 08:55:16
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Company
Federal Reserve Bank of Chicago
As Front-End Developer you will develop and validate user experience solutions for department, Bank, and District platforms including websites, web applications and museum exhibits.
The level of work is considered intermediate, and you must be able to work under minimal supervision.
This position does not have any direct reports.
You will report to the Web Services Team Lead.
#LI-Hybrid
Your Responsibilities:
* Build and maintain applications and components using browser-based JavaScript without external dependencies, as well as applications and components in TypeScript and React.
* Develop responsive UIs, UI components, and data visualizations.
* Integrate back-end services with public facing applications and websites using front end code.
* Apply basic understanding of usability and user experience design to develop and execute creative interactive designs for the Banks’ online, mobile and museum platforms.
* Maintain software code in accordance with established organization standards and development guidelines.
* Meet with customers and project teams to collect requirements, scope projects, and contribute to creative and technical concepts.
* Employ best practices in the conducting and interpreting of usability tests focused on user experience and effectiveness against project goals.
* Help to identify areas for UX/Design improvements and assists with managing those projects to implement enhancements to completion including updating software.
* Document design and interaction standards and work with staff and vendors to enforce their application.
* Collaborate with team members to provide first-level support for department customers in District technology including web content management systems, event management systems, campaign management systems, and telecommunication/video conferencing systems.
* Continuously enhance production skills to keep pace with technology and trends.
Your Qualifications:
* Bachelor’s degree in human interface design, computer science or related field plus courses relevant to web technology, or user experience.
* 3-5 years of direct experience
* Expertise with user interaction design across diverse platforms
* Proficiency with HTML, CSS, JavaScript, and other web-oriented technologies
* Familiarity with web content management systems, web accessibility standards and style guides
* Strong writing, communication, and customer service skills
* Ability to work on multiple, deadline-driven projects in a collaborative environment
* Familiarity with Agile methodology
What we offer:
* Comprehensive benefits package, including medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, and transit benefit.
* A continuous learning environment with opportunities to gain new skills and grow your career.
* A wide range of Div...
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Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2024-04-04 08:50:34
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Primary Responsibilities include the following.
(Other duties may be assigned.)
1.
Understanding departmental SOPs
• Read and follow standard operating procedures (SOPs) and work instructions.
2.
Pick Orders
• Locate Raw Materials in enterprise resource planning (ERP) system and physical location.
• Accurately pick and verify product for internal customers.
3.
Cycle Count (Inventory)
• Identify and count raw materials.
• Process/enter cycle count into ERP system.
4.
Forklift Operation
• Operate a forklift and one-person power lift in a safe manner.
• Load/unload trucks and place materials from load into warehouse bays.
6.
Computer Skills
• Basic level computer transactions (XA, Xalt, printing labels, and using a scale) preferred.
• Verify orders based on lot, part number, and quantity.
Job Specifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education, Experience and Certifications
One to two years related experience and/or training preferred.
Associates in this role must be proficient and qualified in all basic Shipping skills.
Forklift certification preferred.
Knowledge, Skills and Abilities
1.
Ability to read and understand written instructions.
2.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
3.
The ability to communicate ideas in verbal and written format so others will understand
4.
Ability to demonstrate secondary level computer skills including XA and Xalt, preferred.
5.
Ability to demonstrate secondary level math and computation skills
6.
Ability to work in a team environment and provide direction to others
7.
Ability to determine and set priorities for the team to meet production and customer needs.
8.
Regular attendance is required for the ability complete all work.
9.
Requires face-to-face interaction with team members, peers and management to complete all work and provide support.
10.
Ability to work more than 40 hours per week (overtime) if needed based on business demand.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1.
The noise level in the work environment is usually frequent.
2.
Environmental temperature between 65 to 85 degrees
Physical Demands
Definitions:
Never - Not performed or required.
Seldom/Rare - One time per hour up to 8 times per 8-hour shift.
Occasional - Up to 1/3 of day; 1 x every 30 minutes; 1 - 4 hours (8-hour shift)
Frequent - 1/3 to 2/3 of day; 1 x every 2 min...
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Type: Permanent Location: Kalona, US-IA
Salary / Rate: Not Specified
Posted: 2024-04-04 08:48:09
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Are you looking for:
• Work/Life Balance?
• A company where you will make a difference?
• A unique remote work policy?
• Tuition reimbursement?
• Fitness Reimbursement?
• 401K program with company match?
• Ownership of a well performing stock?
• 19 days of Paid Time Off (PTO)?
• Commuter Reimbursement?
• Cellular Phone discounts?
• Vehicle Discounts?
SBA is one of the top 20 Real Estate Investment Trusts (REITs) based on market capitalization.
Since 1989 SBA Communications has been a leading independent owner and operator of wireless communications infrastructure.
Currently in 16 countries and growing, we are seeking career
minded individuals who want to feel valued and work in a fast-paced company.
You can search our openings, review our benefits, and learn more about SBA Communications by clicking on the link.
https://www.sbasite.com
Your Next Career Opportunity – Network Solutions Architect
The Network Solutions Architect will be responsible for actively driving and managing the technology evaluation stage of the sales process, planning, and architecture of wireless communications systems such as Wi-Fi, Private 4G or 5G Networks, DAS, Small Cells, and/or Public Safety infrastructure to deliver secure and reliable solutions.
What You Will Do – Primary Responsibilities
* Analyze business requirements to develop and deliver technical network solutions.
* Develop and design network architecture to support wireless solutions.
Provide high-level technical support for wireless and wired network systems.
* Collaborate with other teams and departments to ensure the smooth operation of network infrastructure.
* Develops/maintains technical and business knowledge of industry directions and trends.
* Matches customer pain points and requirements to proposed solutions.
* Identifies gaps in architecture and system solution design, provides options and recommendations for addressing them, and follows through on remediations by updating the appropriate design documents.
* Support the Business Development team with Responding to general inquiries and RFPs, evaluating technical requirements, qualifying custom design and development opportunities, and proposing creative solutions that match customer requirements.
* Supports the Network Engineering Solutions team with integration and configuration during deployment if needed.
* Other projects and duties as assigned.
What You’ll Need – Qualifications & Requirements
* Bachelor's Degree in Computer Science or a related field of study.
* 5 - 10 years of proven experience as a Network Engineer/Architect or a similar role in designing and managing complex networks.
* 10 years of experience designing LAN/WAN/Wireless solutions for large enterprises.
* 10 years of experience with I...
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Type: Permanent Location: Boca Raton, US-FL
Salary / Rate: Not Specified
Posted: 2024-04-04 08:30:11
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Solution Architect
Job Description
Your Job
You’re not the person who will settle for just any role.
Neither are we.
Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.
Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.
In your role, you’ll help us deliver better care for billions of people around the world.
It starts with YOU.
About Us
Huggies®.
Kleenex®.
Cottonelle®.
Scott®.
Kotex®.
Poise®.
Depend®.
Kimberly-Clark Professional®.
You already know our legendary brands—and so does the rest of the world.
In fact, millions of people use Kimberly-Clark products every day.
We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.
At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact.
We’re founded on 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity.
It’s all here for you at Kimberly-Clark; you just need to log on!
Led by Purpose.
Driven by You.
About You
You’re driven to perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.
You love what you do, especially when the work you do makes a difference.
At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results.
When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.
As a Procurement Agile Sr.
Manager, you'll lead a team/pod of 3-4 and will support Global and Regional Procurement in the Global Procurement Center of Expertise (COE).
This role is the agile leader who coordinates with global and regional strategic sourcing teams to staff Agile Squad resources for planned sourcing events and ad-hoc requests.
The teams led by this role positions the procurement function to deliver incremental value and to accelerate value delivery of strategic projects.
The Agile teams deliver high visibility, high ROI projects across categories in collaboration with the Procurement Agile Sr.
Manager, category leaders and business unit leaders.
This role will require project management, team leadership, problem solving/critical thinking skills, financial analysis, effective stakeholder management skills, and an understanding of strategic category management, development and negotiation.
You'll also lead a team that that supports multiple projects in parallel and will report into the Sr.
Director of the Global Procurement Center o...
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Type: Permanent Location: Sao Paulo, BR-SP
Salary / Rate: Not Specified
Posted: 2024-04-04 08:29:45
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As a Cyber Security Engineer, you will play a critical role in designing, implementing, and maintaining our cyber security measures.
You will work closely with cross-functional teams to ensure the confidentiality, integrity, and availability of our systems and data.
We are looking for an individual that is passionate about cyber security and thrives in a fast-paced environment.
Responsibilities:
* Develop and implement cyber security policies, procedures, and standards to protect against internal and external threats.
* Conduct regular security assessments and audits to identify vulnerabilities and recommend remediation measures.
* Monitor and analyze security events and incidents to detect and respond to potential threats in a timely manner.
* Collaborate with cross-functional teams to integrate security best practices into system design and development processes.
* Provide guidance and support to staff on cyber security best practices and procedures.
* Stay current with the latest cybersecurity trends, emerging threats, and technologies to continuously improve our cyber security posture.
* Maintain up-to-date technical knowledge and interpretation of regulatory requirements and authority documents to include NIST SP 800-171, CMMC, and other requirement drivers.
* Support audit response activities as they pertain to cyber security policy.
Qualifications:
* Bachelor's degree in a related field (experience can be used in lieu of a degree, 2 years’ experience per year of education)
* 5+ years of proven experience in cyber security engineering or related role.
* Strong knowledge of cybersecurity principles, practices, and technologies.
* Experience with threat modeling, risk assessment, and security architecture design.
* Extensive expertise with administration and securing various Linux distributions
* Experience with administration and securing of Microsoft Windows operating systems
* Hands-on experience with designing and deploying a SIEM (Security Information and Event Management) solution for log correlation, to include raw log collectors such as Syslog-ng for long-term retention and relaying.
* Experience with vulnerability and configuration management using Tenable Security Center or similar tools.
* Experience with network security tools such as email security gateways, web content filters, DNS filtering, endpoint security/EDR, IDS and IPS, and Network Access Control.
* Experience integrating various security platforms from different vendors with one another and operational support platforms using API's and custom scripting.
* Effective communication and presentation skills (i.e., ability to present ideas effectively in formal and informal situations in group and individual settings).
* Strong planning, organizational, and time management skills (i.e., ability to effectively plan, organize, and prioritize work, and to control and follow...
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Type: Permanent Location: Albuquerque, US-NM
Salary / Rate: Not Specified
Posted: 2024-04-04 08:25:36
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Job Summary
Responsible for conducting highly complex analysis while leading the design, planning, and production of reports and analysis related to quality performance metrics and outcomes measures for Nicklaus Children's Health System that are defined by internal parameters to meet the mandates by state and federal programs, inclusive of the Centers for Medicare and Medicaid Services.
Maintains fluency of provider workflows across the system that influence outcome measures.
Participates in strategic planning and conducts problem analysis for senior management.
Job Specific Duties
* Leverages modern BI and Statistical tools to perform measurement and benchmarking of performance measures in relation to best practices for the healthcare service industry and internal business objectives.
* Develops innovative and effective approaches to identify and solve highly complex business analytics problems, resulting in the development of actionable insights and recommendations for the business.
* Develops and maintains reports, analysis and KPI related to various pharmacy programs.
* Designs and creates reports that identify opportunities for improvement in the quality program processes.
* Produces complex reports and dashboards that solve business challenges, provide predictive analytics, and establish meaningful data driven alerts.
* Defines methods to extract data and aggregates the data to provide performance indicator reports and benchmark narratives for performance improvement.
* Prepares reports to be reviewed with department leaders in the analysis of hospital and/or physician performance.
* Monitors quality performance, outcomes and/or safety metrics to make recommendations for targeted process improvement projects.
* Prepares overviews and interpretation of reports; and follows up on assigned action items for various projects, meetings, and committees.
* Solves data integrity issues as they arise, and monitors the addition of new data, analytics and reporting systems.
* Creates customized and recurrent reports, and performs ad hoc analysis for senior management.
* Creates dashboards and visualizations of data to show key information at a glance and have the opportunity to drill down for more information when relevant.
* Interprets and translates data for senior management to clearly understand analysis and use it for meaningful decision making, and strategic planning purposes for the enterprise.
* Acts as a liaison with third party vendors of specialized business intelligence or database products, geographic information systems and data mining software.
* Maintains ability to perform all functions of a Business Intelligence Analyst with a high level of competency and with minimal supervision, e.g., interpret and validate data; interpret quality reports; conduct analysis and recommends solutions; identify, coordinate, collect and ensure the av...
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Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2024-04-04 08:25:15
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Overview
Position: Data Center Engineer
Location: Albuquerque, NM
Salary Range: $83,800 - $84,800 per year
Clearance: Clearable to Q
KeyLogic is seeking a Data Center Engineer to support the IT program at a major national laboratory.
The organization is responsible for managing the daily activities of critical IT services.
This includes working in collaboration with the client's Facilities team in several 24×7 data center environments to ensure all critical systems are operational supporting the mission of the IT infrastructure.
Encantado is looking for a candidate that can exhibit sound knowledge of VMware ESX and related technologies, and experience in a similar role.
An accomplished candidate will be someone whose expertise results in the successful management of VMware products in a datacenter environment.
Responsibilities:
* Support the Data Center across all dimensions.
* Provide level II technical support to server technicians, network administrators and support personnel for all forms of systems that support the Data Center environment including cabling, power, space planning, cooling management, and all other aspects in a very large, complex environment.
* Troubleshoot complex problems that may be across multiple subsystems and systems requiring specific and in-depth knowledge of the highly sophisticated Data Center environment.
* Strong background in IT/HPC infrastructure with an understanding of cooling, heat transfer and fluid mechanics along with chemical analysis for both open and closed loop water systems (tower water etc.).
* Work collaboratively in data center consolidation support including working with customers to evaluate, design and plan out consolidation activities as needed.
Qualifications:
* Bachelor’s degree with a minimum of 2 years’ of computer related support experience; recent experience is desired.
* In lieu of a Bachelor’s degree, an Associate’s degree and 5 years of experience or an additional 6 years of job-related experience totaling 8 years of experience is applicable.
* U.S.
Citizenship is required per contract to obtain and maintain a U.S.
Department of Energy Q security clearance.
* Excellent communication (both oral and written), collaboration, interpersonal, and customer service skills.
* Exceptional analytical and technical aptitude.
* Great organizational, time management, and problem-solving skills.
* Extensive knowledge of the fundamentals of VMware ESX and related technologies.
* Familiarity with a VMware vCenter and other management tools and software.
Desired:
* Experience in Linux, and/or Windows Operating System (OS), including file management, scripting, editing, and security.
* Proficient with VMWARE ESX versions 6.7 and 7.0
* Lifecycle and patch management experience.
* Hold a VCTA-DCV Certification
* Minimum of 2 years’ experience as a VMware engineer.
* VMware Administrator e...
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Type: Permanent Location: Albuquerque, US-NM
Salary / Rate: Not Specified
Posted: 2024-04-04 08:22:40
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ISP Freetown Fine Chemicals Inc
Are you the kind of person that is always thinking, sketching, seeking, and adjusting? Who needs to understand how things work and then figure out how they can work better? Are you a passionate, tenacious, solver who loves to work with others who share your drive? Are you positive, constructive, and ingenious? Are you always solving? Then we’d like to meet you and bet you’d like to meet us.
Ashland has an exciting opportunity for a Material Handler I to join our Ashland business at our Freetown, MA location.
This is a very visible, significant role within the Company and the warehouse function.
This position will report to the Materials Manager.
The responsibilities of the position include, but are not limited to, the following:
* Performs and documents shipping materials, receiving, production orders and filling other material movements
* Verifies incoming and outgoing materials shipments at the time of physical shipping/receiving
* Documents discrepancies between recorded and actual counts on shipping/receiving documentation (including carrier’s copy) and reports to Supervisor immediately
* Performs shipping/receiving materials movement data entries in SAP
* Performs on-hand physical inventory counts as required
In order to be qualified for this role, you must possess the following:
* High School Diploma or equivalent required
* Ability to interpret SDS
* Ability to safely operate a forklift (requires a valid Driver’s License)
* Ability to lift/pull/push 50+ lbs.
The following skill sets are preferred by the business unit:
* Previous warehouse or industrial experience
* Material Handling Courses and/or certificate
* Experience using SAP or other ERP software
* Forklift driving experience
* Knowledge of DOT rules on hazardous materials transportation
In more than 100 countries, the people of Ashland LLC.
(NYSE: ASH) provide the specialty chemicals, technologies and insights to help customers create new and improved products for today and sustainable solutions for tomorrow.
Our chemistry is at work every day in a wide variety of markets and applications, including architectural coatings, automotive, construction, energy, personal care and pharmaceutical.
Visit www.ashland.com to see the innovations we offer.
At Ashland our vision is to be a leading, global specialty chemicals company whose inspired and engaged employees add value to all we touch.
In fact our people, employees, customers and vendors define who we are.
They are the driving force behind everything we do.
Not only do we value our customers but we value our employees, and we work to offer them a dynamic and challenging environment.
We hold ourselves to high standards at Ashland, and we value integrity and honesty.
Ashland has a history of attracting the best people and keeping them.
The reasons are simple: industry competitive salary and benefits...
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Type: Permanent Location: ASSONET, US-MA
Salary / Rate: Not Specified
Posted: 2024-04-04 08:12:52
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Company
Federal Reserve Bank of Kansas City
When you join the Federal Reserve—the nation's central bank—you’ll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems.
We invest in contemporary and emerging technology each year to support the Federal Reserve and our economy, and we’re building a dynamic and diverse team for our future.
The Data Transparency and Strategy (DTAS) development team supports the Department of Treasury and Bureau of Fiscal Service in making federal government financial and spending data available to the American public.
We deliver and support two public websites FiscalData.Treasury.gov and USAspending.gov and all backend supporting components.
We work in a fast paced, agile environment with exciting opportunities to innovate and drive high priority delivery initiatives through to completion.
We are seeking a solution architect to set vision, strategy, design, values, and priorities that enable us to achieve our mission.
Our architects play a crucial leadership role and must demonstrate a strategic, action-oriented mindset focused on intellectual curiosity, agility, accountability, security, collaboration, and the ability to drive innovation through experimentation.
They also serve as a mentor to our engineers providing guidance through new and complex experiences in a collaborative environment.
As a solution architect on the DTAS development team, you will have accountability for technology choices, security and design solutions across the portfolio.
You will be a technical leader responsible for researching, analyzing, proposing, and architecting requirements-based products and solutions that align with the business and technology needs by acting as a trusted partner to the business.
You will collaborate with partners, technology providers, security, and other architects to develop technology and information architectures, solution designs, strategies, and roadmaps.
Key Activities
* Partner with senior leadership, Fiscal Service, infrastructure providers and peers to help identify business needs and shape IT vision by offering appropriate strategic and tactical technical solutions to the business along with a transition roadmap & plan for realizing it.
* Define strategic direction in terms of the technologies, standards, processes, and current/target state architectures.
* Ensure product level solutions adhere to strategic direction in terms of the technologies, standards, processes, and current/target state architectures across the enterprise.
* Work across technology, organization, and business to outline large transformation programs and work with program leads and business lines to deliver on them.
* Partner with other Enterprise, Platform, Security, Data, and Infrastructure Architects to deliver best in class solutions.
* Guide the organization to incorporate architecture design patterns, sy...
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Type: Permanent Location: Kansas City, US-MO
Salary / Rate: Not Specified
Posted: 2024-04-04 08:11:33
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Company
Federal Reserve Bank of Kansas City
When you join the Federal Reserve—the nation's central bank—you’ll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems.
We dedicate more than $1 billion to technology each year to support the Federal Reserve and our economy, and we’re building a dynamic and diverse team for our future.
Successful candidate will be a team-oriented DevOps Engineer with experience and eagerness to work on infrastructure, operations, CI, CD, deployment, data management, and information security.
Executing recurring operations and maintenance tasks such as data snapshotting and archiving, security patching, and infrastructure scaling and monitoring.
Using DevOps to control, automate, and accelerate the Agile SDLC.
Key Activities
* Applies the principles of software engineering to the design, implementation, configuration, and optimization of solutions in support of applications, databases, test automation tools, and Commercial Off the Shelf (COTS) products.
* Performs peer reviews using software engineering principles, patterns, and development guidelines.
* Partners with customers in the development of innovative solutions that achieve business goals.
* Reviews and analyzes business and technical requirements, and implements technical solutions to meet those requirements.
* Provides on-call support, troubleshooting, root cause analysis, incident management, and service request management for supported products and environments.
* Performs other duties as assigned.
Basic Qualifications
* Typically requires at least 3 years of relevant Dev Ops experience.
* Bachelor’s degree specializing in STEM (Science, Technology, Engineering, Mathematics), or a closely related field, from an accredited college or university, or equivalent combination of directly related education and/or experience.
Intermediate understanding of subject.
* Performs most work independently with general supervision and direction.
* May consult with management or more senior staff in decision-making.
* US Citizenship is required for this position.
Preferred Qualifications
* Experience creating and operating applications and infrastructure in AWS.
* Demonstrated ability to write application code and automation scripts in a thoughtful, abstracted, and organized way.
* Experience with Python, Angular, Ansible, Terraform, and containerization.
* Knowledge and experience managing large data sources and the flow of data between stages for public and analytical consumption.
* Understanding of end-to-end modern agile software development.
* Experience with authoring, configuring, scheduling, and scaling pipelines using Jenkins or Getlab.
* Sustaining operational security of systems and justifying sufficiency.
Additional Information
* Location(s):
+ Hybrid – Kans...
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Type: Permanent Location: Kansas City, US-MO
Salary / Rate: Not Specified
Posted: 2024-04-04 08:11:32
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As a Warehouse Quality Assurance Administrator, you’ll monitor and evaluate inventory control processes and procedures.
You’ll lend your talents to verifying inventory accuracy in Best Buy distribution centers, delivery pads and service depots.
Using established procedures, you’ll also audit receiving, shipping and warehousing operational processes.
To help us improve our practices, you’ll report your audit results to the relevant supply chain leaders.
What you’ll do
* Assist in monitoring inventory discrepancies, diagnosing problems, developing recommendations and requesting inventory adjustments
* Advise warehouse staff and managers regarding concerns, potential issues, opportunities and operational recommendations
* Communicate with corporate teams regarding inventory discrepancies and progress towards resolution
* Provide training assistance related to procedural processes, systems knowledge and inventory management to warehouse employees
* Help maintain clean work areas by removing empty pallets, sweeping and cleaning up boxes and other debris
Preferred qualifications
* Able to lift up to 75 pounds with or without reasonable accommodation
* Able to stand, sit and walk for long periods of time
* Proper training and certification on necessary equipment
* Experience with inventory, warehousing or general office responsibilities
What’s in it for you
We’re committed to helping our people thrive at work and at home.
We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
* Competitive pay
* Generous employee discount
* Financial savings and retirement resources
* Support for your physical and mental well-being
About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology.
We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible.
We’re committed to being a great place to work, where you can unlock unique career possibilities.
Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future.
Tomorrow works here.™
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Type: Permanent Location: Lancaster, US-TX
Salary / Rate: Not Specified
Posted: 2024-04-03 09:23:21
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As a General Warehouse Worker, you’ll help us get the latest tech to our customers across the country.
You’ll work as part of a team to move products to their designated locations within the distribution center and safely use forklifts and other powered equipment.
By working together to receive and ship products, you’ll help ensure everything arrives to our customers when, where and how they want it.
What you’ll do
* Load, unload and process merchandise for inbound and outbound trucks
* Move merchandise to designated warehouse locations
* Maintain clean, safe work area
* Accurately process required paperwork
Basic qualifications
* Must be at least 18 years old
* Able to stand and sit for long periods of time
* Able to work in a environment that is not climate controlled
* Able to lift up to 75 pounds with or without accommodation
Preferred qualifications
* Certified to operate power equipment
What’s in it for you
We’re committed to helping our people thrive at work and at home.
We offer generous benefits that address your total well-being and provide support as you need it, especially during key moments in your life.
Our benefits include:
* Competitive pay
* Generous employee discount
* Financial savings and retirement resources
* Support for your physical and mental well-being
About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology.
We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible.
We’re committed to being a great place to work, where you can unlock unique career possibilities.
Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future.
Tomorrow works here.™
[#video#https://player.vimeo.com/video/727529116{#400,300#}#/video#]
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Type: Permanent Location: Lancaster, US-TX
Salary / Rate: Not Specified
Posted: 2024-04-03 09:22:56
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If you are an Oracle HCM Cloud Technical Specialist looking for an opportunity to grow, Emerson has an exciting opportunity for you! Based in Austin Texas, you will work closely with the Business Analysts and HR Business teams to gather requirements for reports, interfaces, extensions, and integrations.
Providing strong subject matter expertise to identify and translate business and system requirements into design artifacts and documents.
IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE:
* Working closely with the Business Analysts and HR Business teams to gather requirements for reports, interfaces, extensions, integrations
* Providing strong domain expertise to identify and translate business and system requirements into design artifacts and documents
* Hands-on Development experience in Oracle EBS HRMS/HCM suite of Modules (Core HR and Payroll).
* Working with a team of developers supporting existing inventory of HCM Extracts, BI Interfaces and Reports, Fast Formula’s, and new projects.
* Collaborating with project and delivery managers to provide estimates and develop the overall implementation solution plan for area of expertise, interfacing and coordinating tasks with internal and external resources
* Creating optimization, automation, efficiencies through scripts or other tools
* Partnering with customer to finalize the key design aspects of data conversions and reports
* Understanding of the cloud architecture and design
* Working with team on technical issues and provide support for development tasks
* Leading technical design and development of data conversions and reports
* Providing validation of technical designs
* Confirming unit testing of reports, and data conversions
* Supporting solution validation in the phases of SIT, UAT and Go Live
WHO YOU ARE: You quickly and decisively take actions in fact-changing, unpredictable situations.
You use customer insights to drive and guide the development of new offerings.
You create and implement plans that allocate resources precisely.
You model collaboration across the organization.
You facilitate an open dialogue with a wide variety of contributors and stakeholders.
FOR THIS ROLE, YOU WILL NEED:
* Bachelor's degree and/or equivalent experience
* 13+ years of work experience
* 8+ years developing data conversion and reports in Oracle HCM Cloud
* Experience with Oracle Cloud HCM, completing at least two Cloud full lifecycle implementations
and upgrades
* Proficient in HDL, OTBI, and BI Publisher
* Hands-on Development experience in Oracle EBS HRMS/HCM suite of Modules (Core HR and Payroll)
* Ability to work closely in a project team
* Ability to work in the United States without sponsorship now or in the future
PREFERRED QUALIFICATIONS THAT SET YOU APART:
* Consulting experience
* Effective written and verbal communication with presentation...
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Type: Permanent Location: Austin, US-TX
Salary / Rate: Not Specified
Posted: 2024-04-03 09:07:10
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Are you ready to unlock your true potential? Join a growing and global company where you can be part of a team that fuels supply chain solutions.
Discover how you can make a big impact.
TrueCommerce is seeking an Integration Support Specialist who has experience with NetSuite and SAP integrations.
The Customer Support department at TrueCommerce offers support to customers using various software platforms including ERP and financial systems that integrate with our offerings and technologies.
This role will be focused on our NetSuite and SAP customers.
The Integration Support Specialist offers frontline support to those customers to resolve what may be complex, business impacting problems.
The role of the Integration Support Specialist position is to ensure that all issues are resolved in a timely and accurate manner while leveraging internal tools and co-supporting resources.
Above all, this role is responsible for delighting our customers and offering world-class support on behalf of TrueCommerce.
As an Integration Support Specialist you will:
* Troubleshoot & Resolve Complex Customer Issues
+ Communicates task/ticket status and issues to client and coworkers.
+ Ability to interact with all levels of management, coworkers, clients, trading partners and warehouse personnel to resolve EDI issues.
+ Works directly with existing clients and trading partners on projects and provides production support.
+ Fields tickets that come into the Production Support Team department queue.
+ Obtains feedback on an ongoing basis while developing solutions for clients to ensure that TrueCommerce meets, and exceeds, the client’s needs and expectations.
+ Resolve issues while providing clear communication to the client.
+ Provide day to day operational support to the client and proactively identifies problems and make recommendations regarding solutions.
* Support and Work with other internal departments
Requirements for Success:
* 2+ years in a software support, client services, help desk or call center environment
* Customer service experience in a technical or non-technical capacity
* ERP experience (NetSuite & SAP)
* Experience with XML and flat file formats required
* Experience with FTP, SFTP, AS2, VANs required
* EDI Experience preferred
* Knowledge of SQL or other scripting languages
Education:
* Associate degree in IS/IT/CIS or related preferred. Will consider work experience in lieu of degree.
Who is TrueCommerce?
TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many more.
Please visit our careers website for additional information.
See job description
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Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2024-04-03 09:06:38
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Overview
Position: Conference Room Support Lead
Location: Albuquerque, NM
Salary Range: $24.85 - $29.74 per hour
Clearance: Clearable to Q
KeyLogic is seeking a Conference Room Support Technician to provide end-user support with processes for managing and delivering services that are ITIL® conformant.
You will resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices (including mobile equipment).
Additionally, you will support multi-user rooms (e.g., Skype rooms, classrooms) and video and collaborative technologies.
Computer Field Services provide second-tier, desk-side computer support of computing hardware and software in NM, CA, D.C., and NV.
Support is provided in both the unclassified and classified arenas, across the general campus, including in high-security buildings (HSBs).
The operating systems supported include approved and authorized versions of MS Windows, MacOS, and Linux (RHEL, Ubuntu).
The hardware supported includes laptops, desktops, thin/zero clients running desktop-as-a-service (DaaS), virtual-desktop infrastructure, and associated peripheral devices.
Responsibilities:
* Unclassified and Classified Video conference event scheduling and coordination support.
* Secure Video conference bridge and meeting setup support within the Enterprise
* Secure Network and DoD Secure Network Environments.
* Video conference and Microsoft Teams system training support
* Video conference and presentation systems planning, design and installation for all.
* Classified and Unclassified environments and product lines.
* Video conference and AV Systems support and maintenance.
* Live Events, Video Production, Recording and Presentation Streaming in both Auditorium and Conference room Environments.
* Conversion and Publishing of Classified and Unclassified AV Media Files
* Technical leadership of junior team members
* Escalation points for conference room troubleshooting and setup.
Qualifications:
* High School Diploma and a minimum of 3 years of demonstrated experience in a fast-pace, IT Support arena related to the tasks detailed above.
* U.S.
Citizenship is required to obtain and maintain a U.S.
Department of Energy Q security clearance.
* Excellent customer service skills.
Desired:
* CompTia Certifications, such as A+ or Network+ are desired.
* Experience with Skype/Teams video conferencing & video conference room equipment.
* Active DOE or DOD security clearance
See Job Description
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Type: Permanent Location: Albuquerque, US-NM
Salary / Rate: Not Specified
Posted: 2024-04-03 08:56:27
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Overview
Position: Audio/Visual Specialist
Location: Albuquerque, NM
Salary Range: $21.83 - $26.83 per hour
Clearance: Clearable to Q
KeyLogic is seeking an Audio/Visual technician with a background in Information technology and audio/video type systems and configurations to support a major national laboratory.
The Audio/Visual team works to design, install, maintain, and support enterprise video collaboration and conference rooms, which provide secure and reliable video and audio conferencing with screen-sharing capabilities in both classified and unclassified environments. Provide video production and editing support in both classified and unclassified environments with onsite Auditorium live event support. In addition, the team installs hardware and software to conference rooms across the laboratory.
Responsibilities:
* Set up and breakdown for video streaming events.
* Operate production equipment in large auditorium environment (camera, mic, mixer, etc.).
* Set up network connection.
* Use DAs to split signals.
* Operate computer field recorders.
* Digitally archive and transcode film and analog/digital video.
* Create metadata files.
* Post process digitized files.
* Directly interact with customers during live streaming events.
* Provide assistance to media library and archive customers.
* Assist with equipment updates, configuration, and maintenance.
* Work effectively with team members and independently with minimal supervision.
Qualifications:
* High School Diploma and a minimum of 2 years of related experience.
* U.S.
Citizenship is required to obtain and maintain a U.S.
Department of Energy Q security clearance.
See Job Description
....Read more...
Type: Permanent Location: Albuquerque, US-NM
Salary / Rate: Not Specified
Posted: 2024-04-03 08:56:15
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Provide IT services as directed by the Vice President of Technology
Type: Permanent Location: Farmington, US-UT
Salary / Rate: Not Specified
Posted: 2024-04-03 08:50:58
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Provide IT services as directed by the Vice President of Technology
Type: Permanent Location: Farmington, US-UT
Salary / Rate: Not Specified
Posted: 2024-04-03 08:46:52
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Thank you for your interest in careers at EBNHC!
Everywhere you turn, you can feel it.
There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country.
From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the customer service representatives who keep our facilities running smoothly - everyone here has a role in making medicine better.
Interested in this position? Apply on-line and create a personal candidate account!
Current Employees of EBNHC - Please use the internal careers portal to apply for positions.
To learn more about working at EBNHC and our benefits, check out our Careers Page at careers.ebnhc.org.
Time Type:
Full time
Department:
Patient Accounts
All Locations:
East Boston
Description:
Seeking a full-time, Business Analyst in Patient Accounts at EBNHC!
Under the direction of the Supervisor Financial Analytics & Revenue Control, the Business Analyst position will be responsible for measuring, analyzing, and evaluating data to assist in identifying revenue cycle process improvement and performance opportunities.
The role requires strong listening, verbal, and written communication skills.
A key responsibility includes interactions with key stakeholders and the ability to document and translate business functions’ needs into meaningful workflows and performance measures.
This role requires high skill levels in MS Office, with an emphasis on Word, Excel and PowerPoint programs.
Healthcare experience preferred.
Essential Duties and Responsibilities:
* Develop and maintain reporting, analytics, dashboards, and other solutions using tools available.
* Perform data extractions from various internal and external sites with concentrated focus on maintaining data integrity and integration into existing tools.
* Create, implement, and communicate metrics which will measure data integrity and indicate opportunities for process improvements.
* Documents workflows and assists periodic assessments to ensure efficient processes.
* Analyzes and evaluates information gathered from multiple sources and synthesizes into actionable information
* Manages reconciliation for a wide variety of projects. Plays key role in developing reconciliation policies.
* Assists in driving the consolidation, standardization and consistency of reporting and analytics across multiple businesses and departments
* Performs random audits of standard reports and performance measures for all areas of responsibility.
* Building on current reporting to provide further intelligence for performance optimization and efficiencies.
* Maintains good interpersonal relationships with stakeholders internal and external to the department.
* Provides feedback to assist EBNHC management in developing strategies to improve financial service operations.
Qualifications and Requ...
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Type: Permanent Location: East Boston, US-MA
Salary / Rate: Not Specified
Posted: 2024-04-03 08:42:15
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About Us:
How many companies can say they’ve been in business for over 177 years?!
Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements.
ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change.
We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology.
We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!
What’s the role?
The Technical Support Engineer (TSE) will provide advanced technical support to end users (e.g., Consumers, Carl Zeiss Meditec Field Sales and Service Representatives), as well as other Zeiss employees, Affiliates and Distributors, to resolve customer issues.
The TSE is expected to utilize in-depth trouble shooting techniques to identify and engineer multi-level solutions to complex issues in accordance with their individual level of knowledge and expertise.
For more complex customer issues they are expected to partner with, or escalate to, the appropriate support level or to Field Services as applicable.
Additionally, the Technical Service Engineer is expected to work effectively with other departments as needed, to help ensure products meet service and quality performance, while contributing to the attainment of the Technical Support Center’s service level goals.
Sound Interesting?
Here’s what you’ll do:
Responsibilities that are central to the job and MUST be performed either unaided, or with the assistance of a reasonable accommodation, ref.
ADA.
Technical Support
Respond to complex technical questions and inquiries from Field Service Engineers, Affiliates and Distributors, Sales, Customer Service, Parts and customers via telephone, fax, email, and occasionally on-site at customer locations.
Contribute insights and feedback to the development of service documentation as requested.
Review performance trending reports generated on the assigned instruments to determine any problem areas.
Communicate performance trend information to other departments/teams on a monthly basis.
Proactively maintain or improve his/her level of technical expertise on company products and services, especially dedicated supported products.
Work cross-functionally with various departments, i.e.
product or quality teams, to address or resolve customer or general service issues.
Act as a mentor to Technical Support Representatives.
Note: Essential functions may not be limited to the tasks and responsibilities listed, and based on business and departmental needs.
Do you qualify?
BA/BS in Engineering or Sciences or an equivalent combination of education and experience.
Technical experience may be substituted for edu...
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Type: Permanent Location: Dublin, US-CA
Salary / Rate: Not Specified
Posted: 2024-04-03 08:39:06
