-
Essential Duties and Responsibilities:
- Oversee and interface with the developers to design, develop, test and implement critical functionality and POCs.
- Work with clients to create strategies and frameworks.
- Architect and design application solutions.
- Guide developers.
- Provide hands-on development support.
- Design software components from business requirements.
- Document and diagram application functionality from business requirements.
Role Classification and Scope:
- Primary Focus (~75%): Hands-on JavaScript development for complex builds, standards enforcement, design validation, and delivery of critical functionality.
- Secondary Focus (~25%): Solution design, technical governance, and developer oversight.
Additional Essential Duties and Responsibilities:
- Own end-to-end platform SDLC across ITSM, ITOM, ITAM, SPM, CMDB, and App Engine
- Define and maintain technical standards, design patterns, and appropriate guardrails.
- Translate business and ITSM/ITIL requirements into scalable ServiceNow solution designs.
- Review and approve solution designs, data models, integrations, and custom applications.
- Serve as the final technical escalation point for complex platform decisions.
- Evaluate new ServiceNow capabilities and recommend adoption aligned with platform health and roadmap.
- Partner with stakeholders to develop solution strategies and implementation frameworks.
- Produce and maintain diagrams, design artifacts, and technical documentation.
- Mentor and lead other developers.
- Perform hands-on JavaScript development including Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer logic.
- Lead development of complex or high-risk components.
- Build and support custom applications using ServiceNow App Engine.
- Review, refactor, and optimize developer code for quality and performance.
- Support POCs, upgrade remediation, and complex defect resolution.
Program-Specific Responsibilities:
- Design deployment strategies aligned with ITSM and ITIL frameworks.
- Provide oversight for integrations and data flows.
- Ensure upgrade readiness through regression planning and technical validation.
- Maintain audit-ready technical documentation.
- Support SDLC governance and continuous improvement across the platform.
Required Experience:
- 5+ years enterprise IT experience.
- 3+ years ServiceNow implementation leadership.
- Proven success leading ServiceNow implementations and upgrades.
- Expertise across ITSM, SPM, and CMDB.
- Strong proficiency in server-side and client-side JavaScript.
Required Certifications:
- ServiceNow Certified System Administrator (CSA).
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Additional Requirements as per contract/client:
- High School Diploma or GED required
- Must reside in the U.S.
-...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-08-16 13:34:16
-
Essential Duties and Responsibilities:
- Oversee and interface with the developers to design, develop, test and implement critical functionality and POCs.
- Work with clients to create strategies and frameworks.
- Architect and design application solutions.
- Guide developers.
- Provide hands-on development support.
- Design software components from business requirements.
- Document and diagram application functionality from business requirements.
Role Classification and Scope:
- Primary Focus (~75%): Hands-on JavaScript development for complex builds, standards enforcement, design validation, and delivery of critical functionality.
- Secondary Focus (~25%): Solution design, technical governance, and developer oversight.
Additional Essential Duties and Responsibilities:
- Own end-to-end platform SDLC across ITSM, ITOM, ITAM, SPM, CMDB, and App Engine
- Define and maintain technical standards, design patterns, and appropriate guardrails.
- Translate business and ITSM/ITIL requirements into scalable ServiceNow solution designs.
- Review and approve solution designs, data models, integrations, and custom applications.
- Serve as the final technical escalation point for complex platform decisions.
- Evaluate new ServiceNow capabilities and recommend adoption aligned with platform health and roadmap.
- Partner with stakeholders to develop solution strategies and implementation frameworks.
- Produce and maintain diagrams, design artifacts, and technical documentation.
- Mentor and lead other developers.
- Perform hands-on JavaScript development including Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer logic.
- Lead development of complex or high-risk components.
- Build and support custom applications using ServiceNow App Engine.
- Review, refactor, and optimize developer code for quality and performance.
- Support POCs, upgrade remediation, and complex defect resolution.
Program-Specific Responsibilities:
- Design deployment strategies aligned with ITSM and ITIL frameworks.
- Provide oversight for integrations and data flows.
- Ensure upgrade readiness through regression planning and technical validation.
- Maintain audit-ready technical documentation.
- Support SDLC governance and continuous improvement across the platform.
Required Experience:
- 5+ years enterprise IT experience.
- 3+ years ServiceNow implementation leadership.
- Proven success leading ServiceNow implementations and upgrades.
- Expertise across ITSM, SPM, and CMDB.
- Strong proficiency in server-side and client-side JavaScript.
Required Certifications:
- ServiceNow Certified System Administrator (CSA).
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Additional Requirements as per contract/client:
- High School Diploma or GED required
- Must reside in the U.S.
-...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-08-16 13:34:15
-
Essential Duties and Responsibilities:
- Oversee and interface with the developers to design, develop, test and implement critical functionality and POCs.
- Work with clients to create strategies and frameworks.
- Architect and design application solutions.
- Guide developers.
- Provide hands-on development support.
- Design software components from business requirements.
- Document and diagram application functionality from business requirements.
Role Classification and Scope:
- Primary Focus (~75%): Hands-on JavaScript development for complex builds, standards enforcement, design validation, and delivery of critical functionality.
- Secondary Focus (~25%): Solution design, technical governance, and developer oversight.
Additional Essential Duties and Responsibilities:
- Own end-to-end platform SDLC across ITSM, ITOM, ITAM, SPM, CMDB, and App Engine
- Define and maintain technical standards, design patterns, and appropriate guardrails.
- Translate business and ITSM/ITIL requirements into scalable ServiceNow solution designs.
- Review and approve solution designs, data models, integrations, and custom applications.
- Serve as the final technical escalation point for complex platform decisions.
- Evaluate new ServiceNow capabilities and recommend adoption aligned with platform health and roadmap.
- Partner with stakeholders to develop solution strategies and implementation frameworks.
- Produce and maintain diagrams, design artifacts, and technical documentation.
- Mentor and lead other developers.
- Perform hands-on JavaScript development including Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer logic.
- Lead development of complex or high-risk components.
- Build and support custom applications using ServiceNow App Engine.
- Review, refactor, and optimize developer code for quality and performance.
- Support POCs, upgrade remediation, and complex defect resolution.
Program-Specific Responsibilities:
- Design deployment strategies aligned with ITSM and ITIL frameworks.
- Provide oversight for integrations and data flows.
- Ensure upgrade readiness through regression planning and technical validation.
- Maintain audit-ready technical documentation.
- Support SDLC governance and continuous improvement across the platform.
Required Experience:
- 5+ years enterprise IT experience.
- 3+ years ServiceNow implementation leadership.
- Proven success leading ServiceNow implementations and upgrades.
- Expertise across ITSM, SPM, and CMDB.
- Strong proficiency in server-side and client-side JavaScript.
Required Certifications:
- ServiceNow Certified System Administrator (CSA).
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Additional Requirements as per contract/client:
- High School Diploma or GED required
- Must reside in the U.S.
-...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-08-16 13:34:14
-
Essential Duties and Responsibilities:
- Oversee and interface with the developers to design, develop, test and implement critical functionality and POCs.
- Work with clients to create strategies and frameworks.
- Architect and design application solutions.
- Guide developers.
- Provide hands-on development support.
- Design software components from business requirements.
- Document and diagram application functionality from business requirements.
Role Classification and Scope:
- Primary Focus (~75%): Hands-on JavaScript development for complex builds, standards enforcement, design validation, and delivery of critical functionality.
- Secondary Focus (~25%): Solution design, technical governance, and developer oversight.
Additional Essential Duties and Responsibilities:
- Own end-to-end platform SDLC across ITSM, ITOM, ITAM, SPM, CMDB, and App Engine
- Define and maintain technical standards, design patterns, and appropriate guardrails.
- Translate business and ITSM/ITIL requirements into scalable ServiceNow solution designs.
- Review and approve solution designs, data models, integrations, and custom applications.
- Serve as the final technical escalation point for complex platform decisions.
- Evaluate new ServiceNow capabilities and recommend adoption aligned with platform health and roadmap.
- Partner with stakeholders to develop solution strategies and implementation frameworks.
- Produce and maintain diagrams, design artifacts, and technical documentation.
- Mentor and lead other developers.
- Perform hands-on JavaScript development including Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer logic.
- Lead development of complex or high-risk components.
- Build and support custom applications using ServiceNow App Engine.
- Review, refactor, and optimize developer code for quality and performance.
- Support POCs, upgrade remediation, and complex defect resolution.
Program-Specific Responsibilities:
- Design deployment strategies aligned with ITSM and ITIL frameworks.
- Provide oversight for integrations and data flows.
- Ensure upgrade readiness through regression planning and technical validation.
- Maintain audit-ready technical documentation.
- Support SDLC governance and continuous improvement across the platform.
Required Experience:
- 5+ years enterprise IT experience.
- 3+ years ServiceNow implementation leadership.
- Proven success leading ServiceNow implementations and upgrades.
- Expertise across ITSM, SPM, and CMDB.
- Strong proficiency in server-side and client-side JavaScript.
Required Certifications:
- ServiceNow Certified System Administrator (CSA).
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Additional Requirements as per contract/client:
- High School Diploma or GED required
- Must reside in the U.S.
-...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-08-16 13:34:14
-
Essential Duties and Responsibilities:
- Oversee and interface with the developers to design, develop, test and implement critical functionality and POCs.
- Work with clients to create strategies and frameworks.
- Architect and design application solutions.
- Guide developers.
- Provide hands-on development support.
- Design software components from business requirements.
- Document and diagram application functionality from business requirements.
Role Classification and Scope:
- Primary Focus (~75%): Hands-on JavaScript development for complex builds, standards enforcement, design validation, and delivery of critical functionality.
- Secondary Focus (~25%): Solution design, technical governance, and developer oversight.
Additional Essential Duties and Responsibilities:
- Own end-to-end platform SDLC across ITSM, ITOM, ITAM, SPM, CMDB, and App Engine
- Define and maintain technical standards, design patterns, and appropriate guardrails.
- Translate business and ITSM/ITIL requirements into scalable ServiceNow solution designs.
- Review and approve solution designs, data models, integrations, and custom applications.
- Serve as the final technical escalation point for complex platform decisions.
- Evaluate new ServiceNow capabilities and recommend adoption aligned with platform health and roadmap.
- Partner with stakeholders to develop solution strategies and implementation frameworks.
- Produce and maintain diagrams, design artifacts, and technical documentation.
- Mentor and lead other developers.
- Perform hands-on JavaScript development including Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer logic.
- Lead development of complex or high-risk components.
- Build and support custom applications using ServiceNow App Engine.
- Review, refactor, and optimize developer code for quality and performance.
- Support POCs, upgrade remediation, and complex defect resolution.
Program-Specific Responsibilities:
- Design deployment strategies aligned with ITSM and ITIL frameworks.
- Provide oversight for integrations and data flows.
- Ensure upgrade readiness through regression planning and technical validation.
- Maintain audit-ready technical documentation.
- Support SDLC governance and continuous improvement across the platform.
Required Experience:
- 5+ years enterprise IT experience.
- 3+ years ServiceNow implementation leadership.
- Proven success leading ServiceNow implementations and upgrades.
- Expertise across ITSM, SPM, and CMDB.
- Strong proficiency in server-side and client-side JavaScript.
Required Certifications:
- ServiceNow Certified System Administrator (CSA).
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Additional Requirements as per contract/client:
- High School Diploma or GED required
- Must reside in the U.S.
-...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-16 13:34:13
-
Essential Duties and Responsibilities:
- Oversee and interface with the developers to design, develop, test and implement critical functionality and POCs.
- Work with clients to create strategies and frameworks.
- Architect and design application solutions.
- Guide developers.
- Provide hands-on development support.
- Design software components from business requirements.
- Document and diagram application functionality from business requirements.
Role Classification and Scope:
- Primary Focus (~75%): Hands-on JavaScript development for complex builds, standards enforcement, design validation, and delivery of critical functionality.
- Secondary Focus (~25%): Solution design, technical governance, and developer oversight.
Additional Essential Duties and Responsibilities:
- Own end-to-end platform SDLC across ITSM, ITOM, ITAM, SPM, CMDB, and App Engine
- Define and maintain technical standards, design patterns, and appropriate guardrails.
- Translate business and ITSM/ITIL requirements into scalable ServiceNow solution designs.
- Review and approve solution designs, data models, integrations, and custom applications.
- Serve as the final technical escalation point for complex platform decisions.
- Evaluate new ServiceNow capabilities and recommend adoption aligned with platform health and roadmap.
- Partner with stakeholders to develop solution strategies and implementation frameworks.
- Produce and maintain diagrams, design artifacts, and technical documentation.
- Mentor and lead other developers.
- Perform hands-on JavaScript development including Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer logic.
- Lead development of complex or high-risk components.
- Build and support custom applications using ServiceNow App Engine.
- Review, refactor, and optimize developer code for quality and performance.
- Support POCs, upgrade remediation, and complex defect resolution.
Program-Specific Responsibilities:
- Design deployment strategies aligned with ITSM and ITIL frameworks.
- Provide oversight for integrations and data flows.
- Ensure upgrade readiness through regression planning and technical validation.
- Maintain audit-ready technical documentation.
- Support SDLC governance and continuous improvement across the platform.
Required Experience:
- 5+ years enterprise IT experience.
- 3+ years ServiceNow implementation leadership.
- Proven success leading ServiceNow implementations and upgrades.
- Expertise across ITSM, SPM, and CMDB.
- Strong proficiency in server-side and client-side JavaScript.
Required Certifications:
- ServiceNow Certified System Administrator (CSA).
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Additional Requirements as per contract/client:
- High School Diploma or GED required
- Must reside in the U.S.
-...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-08-16 13:34:12
-
Essential Duties and Responsibilities:
- Oversee and interface with the developers to design, develop, test and implement critical functionality and POCs.
- Work with clients to create strategies and frameworks.
- Architect and design application solutions.
- Guide developers.
- Provide hands-on development support.
- Design software components from business requirements.
- Document and diagram application functionality from business requirements.
Role Classification and Scope:
- Primary Focus (~75%): Hands-on JavaScript development for complex builds, standards enforcement, design validation, and delivery of critical functionality.
- Secondary Focus (~25%): Solution design, technical governance, and developer oversight.
Additional Essential Duties and Responsibilities:
- Own end-to-end platform SDLC across ITSM, ITOM, ITAM, SPM, CMDB, and App Engine
- Define and maintain technical standards, design patterns, and appropriate guardrails.
- Translate business and ITSM/ITIL requirements into scalable ServiceNow solution designs.
- Review and approve solution designs, data models, integrations, and custom applications.
- Serve as the final technical escalation point for complex platform decisions.
- Evaluate new ServiceNow capabilities and recommend adoption aligned with platform health and roadmap.
- Partner with stakeholders to develop solution strategies and implementation frameworks.
- Produce and maintain diagrams, design artifacts, and technical documentation.
- Mentor and lead other developers.
- Perform hands-on JavaScript development including Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer logic.
- Lead development of complex or high-risk components.
- Build and support custom applications using ServiceNow App Engine.
- Review, refactor, and optimize developer code for quality and performance.
- Support POCs, upgrade remediation, and complex defect resolution.
Program-Specific Responsibilities:
- Design deployment strategies aligned with ITSM and ITIL frameworks.
- Provide oversight for integrations and data flows.
- Ensure upgrade readiness through regression planning and technical validation.
- Maintain audit-ready technical documentation.
- Support SDLC governance and continuous improvement across the platform.
Required Experience:
- 5+ years enterprise IT experience.
- 3+ years ServiceNow implementation leadership.
- Proven success leading ServiceNow implementations and upgrades.
- Expertise across ITSM, SPM, and CMDB.
- Strong proficiency in server-side and client-side JavaScript.
Required Certifications:
- ServiceNow Certified System Administrator (CSA).
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Additional Requirements as per contract/client:
- High School Diploma or GED required
- Must reside in the U.S.
-...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-08-16 13:34:12
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
- Managing daily performance against SLAs and KPIs across all customer contact channels.
- Coordinating staffing and workload distribution to support efficiency and service level targets.
- Partnering with Quality Assurance and Training teams to address quality issues, support targeted coaching and ensure consistent customer experience.
- Identify training needs and collaborating with Training teams to ensure staff maintain current knowledge of policies, procedures, and programs.
- Monitor operational trends, identify risks or bottlenecks, and escalating items as needed.
- Supporting implementation of process improvements, automation, and policy-driven changes.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Experience managing call center operations in a Medicaid, eligibility, or government services environment.
- Demonstrated experience managing performance metrics, SLAs, and quality programs.
- Experience overseeing or coordinating omnichannel customer service operations.
- Strong people leadership, coaching, and escalation management skills.
- Familiarity with compliance-drive environments and continuous improvement practices.
- Must be willing and able to work onsite in Topeka, KS.
- Must be willing and able to accept an offer that is contingent upon award.
#LI-Onsite
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard...
....Read more...
Type: Permanent Location: Topeka, US-KS
Salary / Rate: Not Specified
Posted: 2026-08-16 13:34:11
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
* Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
* Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
* Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
* Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
* Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
* Refer calls as required to CSR Lead
* Maintain up-to-date knowledge of client regulations and policies
* Report problems that occur via the online system so they can be addressed by the appropriate parties
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.
* Ability to work within established turnaround times
* Must have excellent interpersonal skills and the ability to organize simultaneous tasks
* Ability to work as a member of a team
* Regular and predictable attendance is required
* Must participate and certify in internal CCO training to begin this role.
* Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role.
* May be required to work overtime and scheduled holidays.
* Working on-site at our office location is a key requirement for this position.
Being physically present at the worksite is essential for effective collaboration, communication, and supervision.
Applicants must be able to perform their duties on-site and meet attendance requirements.
Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.
#CCOWinchester #maxCCOWinchester #maxPriority
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transpa...
....Read more...
Type: Permanent Location: Winchester, US-KY
Salary / Rate: Not Specified
Posted: 2026-08-16 13:34:11
-
Essential Duties and Responsibilities:
- Oversee and interface with the developers to design, develop, test and implement critical functionality and POCs.
- Work with clients to create strategies and frameworks.
- Architect and design application solutions.
- Guide developers.
- Provide hands-on development support.
- Design software components from business requirements.
- Document and diagram application functionality from business requirements.
Role Classification and Scope:
- Primary Focus (~75%): Hands-on JavaScript development for complex builds, standards enforcement, design validation, and delivery of critical functionality.
- Secondary Focus (~25%): Solution design, technical governance, and developer oversight.
Additional Essential Duties and Responsibilities:
- Own end-to-end platform SDLC across ITSM, ITOM, ITAM, SPM, CMDB, and App Engine
- Define and maintain technical standards, design patterns, and appropriate guardrails.
- Translate business and ITSM/ITIL requirements into scalable ServiceNow solution designs.
- Review and approve solution designs, data models, integrations, and custom applications.
- Serve as the final technical escalation point for complex platform decisions.
- Evaluate new ServiceNow capabilities and recommend adoption aligned with platform health and roadmap.
- Partner with stakeholders to develop solution strategies and implementation frameworks.
- Produce and maintain diagrams, design artifacts, and technical documentation.
- Mentor and lead other developers.
- Perform hands-on JavaScript development including Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer logic.
- Lead development of complex or high-risk components.
- Build and support custom applications using ServiceNow App Engine.
- Review, refactor, and optimize developer code for quality and performance.
- Support POCs, upgrade remediation, and complex defect resolution.
Program-Specific Responsibilities:
- Design deployment strategies aligned with ITSM and ITIL frameworks.
- Provide oversight for integrations and data flows.
- Ensure upgrade readiness through regression planning and technical validation.
- Maintain audit-ready technical documentation.
- Support SDLC governance and continuous improvement across the platform.
Required Experience:
- 5+ years enterprise IT experience.
- 3+ years ServiceNow implementation leadership.
- Proven success leading ServiceNow implementations and upgrades.
- Expertise across ITSM, SPM, and CMDB.
- Strong proficiency in server-side and client-side JavaScript.
Required Certifications:
- ServiceNow Certified System Administrator (CSA).
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Additional Requirements as per contract/client:
- High School Diploma or GED required
- Must reside in the U.S.
-...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-08-16 13:34:10
-
Essential Duties and Responsibilities:
- Serve as a subject matter resource for customer inquiries received via telephone, interactive voice response (IVR), web based portals, or outreach activities regarding program information and services.
- Manage and support escalated enrollment cases and processes in accordance with established case resolution procedures.
- Respond to complex or sensitive customer concerns by applying program policies, procedures, and guidelines to determine appropriate actions or referrals.
- Accurately document customer interactions, case activity, outreach efforts, and actions taken in applicable systems.
- Navigate and utilize multiple systems, tools, and data sources to retrieve, review, compare, analyze, and verify customer or program information.
- Conduct outbound contacts to customers to obtain corrections, clarification, or required documentation to support case resolution or enrollment verification.
- Review and compare customer submitted documentation, including income or eligibility materials, against application data to verify accuracy and compliance.
- Apply program knowledge to educate customers on program offerings, eligibility requirements, enrollment options, and available services.
- Support customers throughout multiple phases of the application or service lifecycle, from enrollment through receipt of benefits or services.
- Identify issues, trends, or barriers impacting customer engagement or service delivery and report concerns to management or project staff as appropriate.
- Collaborate with internal teams, client escalation groups, and external partners to support effective resolution of customer issues and project objectives.
- Maintain confidentiality and security of customer, provider, and program information at all times.
- Meet or exceed established productivity, quality assurance, and performance standards.
- Attend required meetings and trainings and maintain up to date knowledge of programs, systems, policies, procedures, and compliance requirements.
- Perform other related duties as assigned by management.
- Conduct face-to-face and/or virtual (telephonic) outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
- Assist clients with the enrollment/transfer/disenrollment process
- Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
- Assist Call Center Operations and other departments as determined by project management to meet business needs
- Regular member of a processing unit within the Outreach department:
EEU
Data Entry
Manual Notices
- Conduct shadowing / training activities with new hires
- Works in assigned special projects
- Maintain Certified Application Counselor (CAC) active certification
- Conduct Certified Application Counselor (CAC) tasks in select counties
- Maintain updated knowledge of the New York Medicaid Choice Project
- Meet...
....Read more...
Type: Permanent Location: Batavia, US-NY
Salary / Rate: Not Specified
Posted: 2026-08-16 13:34:09
-
Essential Duties and Responsibilities:
- Oversee and interface with the developers to design, develop, test and implement critical functionality and POCs.
- Work with clients to create strategies and frameworks.
- Architect and design application solutions.
- Guide developers.
- Provide hands-on development support.
- Design software components from business requirements.
- Document and diagram application functionality from business requirements.
Role Classification and Scope:
- Primary Focus (~75%): Hands-on JavaScript development for complex builds, standards enforcement, design validation, and delivery of critical functionality.
- Secondary Focus (~25%): Solution design, technical governance, and developer oversight.
Additional Essential Duties and Responsibilities:
- Own end-to-end platform SDLC across ITSM, ITOM, ITAM, SPM, CMDB, and App Engine
- Define and maintain technical standards, design patterns, and appropriate guardrails.
- Translate business and ITSM/ITIL requirements into scalable ServiceNow solution designs.
- Review and approve solution designs, data models, integrations, and custom applications.
- Serve as the final technical escalation point for complex platform decisions.
- Evaluate new ServiceNow capabilities and recommend adoption aligned with platform health and roadmap.
- Partner with stakeholders to develop solution strategies and implementation frameworks.
- Produce and maintain diagrams, design artifacts, and technical documentation.
- Mentor and lead other developers.
- Perform hands-on JavaScript development including Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer logic.
- Lead development of complex or high-risk components.
- Build and support custom applications using ServiceNow App Engine.
- Review, refactor, and optimize developer code for quality and performance.
- Support POCs, upgrade remediation, and complex defect resolution.
Program-Specific Responsibilities:
- Design deployment strategies aligned with ITSM and ITIL frameworks.
- Provide oversight for integrations and data flows.
- Ensure upgrade readiness through regression planning and technical validation.
- Maintain audit-ready technical documentation.
- Support SDLC governance and continuous improvement across the platform.
Required Experience:
- 5+ years enterprise IT experience.
- 3+ years ServiceNow implementation leadership.
- Proven success leading ServiceNow implementations and upgrades.
- Expertise across ITSM, SPM, and CMDB.
- Strong proficiency in server-side and client-side JavaScript.
Required Certifications:
- ServiceNow Certified System Administrator (CSA).
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Additional Requirements as per contract/client:
- High School Diploma or GED required
- Must reside in the U.S.
-...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-08-16 13:34:09
-
I: Essential Job Functions:
• Design and maintain test plans, test strategies, and test procedures in alignment with established quality standards (6%).
• Contributes to the quality standards and expectations to the QA team and other departments (4%).
• Collaborate with Development and Operations teams to ensure organizational standards for software quality and timely delivery (6%).
• Research and contributes for POC/research on new tools, making recommendations and facilitating implementation upon management approval (4%).
• Ensure compliance with regulatory standards, industry best practices, and company policies regarding quality assurance processes (5%).
• Evaluate data and key quality metrics to identify areas for improvement and optimize QA team operations (5%).
• Participate in effort estimation and maintain comprehensive project test documentation (4%).
• Conduct root cause analysis of quality issues and implement corrective and preventive actions to prevent recurrence (6%).
• Identify opportunities for continuous improvement and suggest enhancements to QA processes and tools (5%).
• Partner with product development, engineering, and operations teams to integrate quality standards into the product lifecycle (5%).
• Analyze defect trends and root causes to improve test coverage and quality outcomes (5%).
• Establish and maintain strong communication channels with other departments to ensure quality expectations are met throughout the organization (4%).
• Participate in audits, inspections, and quality reviews by providing test evidence and documentation (3%).
• Guide testers on the project and provide support with complex SQL queries and utilities needed for white/gray box testing (4%).
• Prepare and maintain test reports, defect metrics, and quality documentation for project stakeholders (4%).
• Ensure all product releases meet defined quality criteria prior to production deployments (4%).
• Provide active support during User Acceptance Testing (UAT) and assist in resolving issues in Production environments (4%).
• Stay current with industry trends, new quality management methodologies, and regulatory changes affecting product quality (2%).
• Contribute to identifying and implementing new tools and technologies to enhance quality assurance processes (3%).
• Investigate production defects or customer reported issues in collaboration with support teams (4%).
• Provide hands-on technical guidance and mentoring to QA team members on testing approaches, tools, and quality best practices (8%).
• Contribute to onboarding efforts by supporting knowledge transfer and helping develop or refine training materials (3%).
• Participate in interviews as a technical subject matter expert, when requested, to assess testing skills and domain knowledge (2%).
II: Education and Experience Required:
• Bachelor's Degree in Information Technology, Computer Science, or any Engineering majo...
....Read more...
Type: Permanent Location: Rancho Cordova, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-16 13:34:08
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Must be a U.S.
Citizen
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-08-16 13:34:07
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Must be a U.S.
Citizen
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-08-16 13:34:07
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Must be a U.S.
Citizen
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-08-16 13:34:06
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Must be a U.S.
Citizen
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-08-16 13:34:05
-
Essential Duties and Responsibilities:
- Answer incoming customer inquiries received via telephone, Interactive Voice Response (IVR), web chat functions, or other approved contact channels in accordance with performance standards, policies, procedures, and confidentiality and privacy requirements.
- Provide accurate information regarding programs and services to consumers, prospective enrollees, individuals acting on behalf of enrollees, health plans, and providers.
- Track, document, and record all customer interactions, inquiries, complaints, comments, actions taken, and transactions in applicable systems.
- Complete associated tasks and transactions according to established guidelines to ensure accuracy and completeness.
- Navigate multiple computer systems while interacting with customers and perform data entry accurately.
- Facilitate fulfillment of customer requests for materials via mail, email, or electronic delivery as appropriate.
- Transfer or refer customers to appropriate internal or external entities in accordance with established guidelines.
- Address customer inquiries and resolve routine issues to ensure appropriate actions or updates are completed.
- Escalate unresolved, complex, or sensitive issues or grievances to designated staff or departments for further investigation or resolution as needed.
- Facilitate translation or interpretation services for non English speaking customers according to procedures.
- Communicate with supervisors regarding potential needs, concerns, or issues impacting service delivery.
- Meet Quality Assurance (QA), productivity, and other key performance metrics.
- Attend required meetings and trainings and maintain up to date knowledge of all programs, systems, policies, and procedures.
- Perform other related duties as assigned by management.
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Must be fluent in English and specified secondary language.
Additional Minimum Requirements:
- Must be able to speak, write, and translate in Spanish and English
- Must be able to pass all pre-employment screenings, including a background check
- Must have a HS Diploma or GED/equivalent
- Must live in the Oklahoma City area (No more than 1 hour away or no more than 40 miles away from the site)
- Customer service experience preferred
- Call Center service experience preferred
Home Office Requirements:
- Reliable, high-speed internet service
- Minimum 40 Mbps download speeds
- Must be a traditional, wired high-speed connection such as cable or fiber
- Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible
- Must be able to connect your computer directly to your modem or router via ethernet cable, WiFi connections are not allowed
- Quiet and distraction-free workspace
#HealthTexas #LI-Hybrid #maxcorp
EEO Statemen...
....Read more...
Type: Permanent Location: Oklahoma City, US-OK
Salary / Rate: Not Specified
Posted: 2026-08-16 13:34:05
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Must be a U.S.
Citizen
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-08-16 13:34:04
-
Essential Duties and Responsibilities:
- Answer incoming customer inquiries received via telephone, Interactive Voice Response (IVR), web chat functions, or other approved contact channels in accordance with performance standards, policies, procedures, and confidentiality and privacy requirements.
- Provide accurate information regarding programs and services to consumers, prospective enrollees, individuals acting on behalf of enrollees, health plans, and providers.
- Track, document, and record all customer interactions, inquiries, complaints, comments, actions taken, and transactions in applicable systems.
- Complete associated tasks and transactions according to established guidelines to ensure accuracy and completeness.
- Navigate multiple computer systems while interacting with customers and perform data entry accurately.
- Facilitate fulfillment of customer requests for materials via mail, email, or electronic delivery as appropriate.
- Transfer or refer customers to appropriate internal or external entities in accordance with established guidelines.
- Address customer inquiries and resolve routine issues to ensure appropriate actions or updates are completed.
- Escalate unresolved, complex, or sensitive issues or grievances to designated staff or departments for further investigation or resolution as needed.
- Facilitate translation or interpretation services for non English speaking customers according to procedures.
- Communicate with supervisors regarding potential needs, concerns, or issues impacting service delivery.
- Meet Quality Assurance (QA), productivity, and other key performance metrics.
- Attend required meetings and trainings and maintain up to date knowledge of all programs, systems, policies, and procedures.
- Perform other related duties as assigned by management.
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
Additional Minimum Requirements:
- Must be able to pass all pre-employment screenings, including a background check
- Must have a HS Diploma or GED/equivalent
- Must live in Oklahoma City area (No more than 1 hour away or no more than 40 miles away from the site)
- Customer service experience preferred
- Call Center service experience preferred
Home Office Requirements:
- Reliable, high-speed internet service
- Minimum 40 Mbps download speeds
- Must be a traditional, wired high-speed connection such as cable or fiber
- Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible
- Must be able to connect your computer directly to your modem or router via ethernet cable, WiFi connections are not allowed
- Quiet and distraction-free workspace
#HealthTexas #LI-Hybrid
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin,...
....Read more...
Type: Permanent Location: Oklahoma City, US-OK
Salary / Rate: Not Specified
Posted: 2026-08-16 13:34:04
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Must be a U.S.
Citizen
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-08-16 13:34:03
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Must be a U.S.
Citizen
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-08-16 13:34:02
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Must be a U.S.
Citizen
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-08-16 13:34:02
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Must be a U.S.
Citizen
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-08-16 13:34:01
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Must be a U.S.
Citizen
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority...
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Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-08-16 13:34:01
