-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Charleston, US-SC
Salary / Rate: Not Specified
Posted: 2026-06-11 09:15:40
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: Not Specified
Posted: 2026-06-11 09:15:40
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Portland, US-OR
Salary / Rate: Not Specified
Posted: 2026-06-11 09:15:37
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Eugene, US-OR
Salary / Rate: Not Specified
Posted: 2026-06-11 09:15:35
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Oklahoma City, US-OK
Salary / Rate: Not Specified
Posted: 2026-06-11 09:15:34
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Tulsa, US-OK
Salary / Rate: Not Specified
Posted: 2026-06-11 09:15:34
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Philadelphia, US-PA
Salary / Rate: Not Specified
Posted: 2026-06-11 09:15:33
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Minot, US-ND
Salary / Rate: Not Specified
Posted: 2026-06-11 09:15:32
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2026-06-11 09:15:30
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Fargo, US-ND
Salary / Rate: Not Specified
Posted: 2026-06-11 09:15:27
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Cleveland, US-OH
Salary / Rate: Not Specified
Posted: 2026-06-11 09:15:27
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Cincinnati, US-OH
Salary / Rate: Not Specified
Posted: 2026-06-11 09:15:26
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Albany, US-NY
Salary / Rate: Not Specified
Posted: 2026-06-11 09:15:23
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Wilmington, US-NC
Salary / Rate: Not Specified
Posted: 2026-06-11 09:15:21
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Rochester, US-NY
Salary / Rate: Not Specified
Posted: 2026-06-11 09:15:18
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Buffalo, US-NY
Salary / Rate: Not Specified
Posted: 2026-06-11 09:15:16
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Charlotte, US-NC
Salary / Rate: Not Specified
Posted: 2026-06-11 09:15:15
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Las Cruces, US-NM
Salary / Rate: Not Specified
Posted: 2026-06-11 09:15:12
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Albuquerque, US-NM
Salary / Rate: Not Specified
Posted: 2026-06-11 09:15:10
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Manchester, US-NH
Salary / Rate: Not Specified
Posted: 2026-06-11 09:15:09
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Cherry Hill, US-NJ
Salary / Rate: Not Specified
Posted: 2026-06-11 09:15:09
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Lebanon, US-NH
Salary / Rate: Not Specified
Posted: 2026-06-11 09:15:06
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Newark, US-NJ
Salary / Rate: Not Specified
Posted: 2026-06-11 09:15:04
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Reno, US-NV
Salary / Rate: Not Specified
Posted: 2026-06-11 09:15:03
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Missoula, US-MT
Salary / Rate: Not Specified
Posted: 2026-06-11 09:15:02
