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Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR050107
....Read more...
Type: Permanent Location: Windsor, US-VT
Salary / Rate: Not Specified
Posted: 2025-03-21 07:30:19
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Description & Requirements
Maximus is currently looking for a Limited Service Training Coordinator to work in a remote capacity within 100 miles of a Maximus CCO site.
This position is responsible for data entry and maintaining records of training activities, participant progress, and program effectiveness.
Essential Duties and Responsibilities:
- Practice Maximus values and act as a role model
- Oversee as assigned by their supervisor administrative functions of team operations and support Customer Service Representatives to assure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals
- Perform monitoring tasks to assure service level requirements and adherence goals (such as real-time adherence (RTA), attendance (Empower) and average handle time (AHT) are met
- Must be able to respond professionally to difficult or tense calls/situations which may arise out of daily duties
- Assume administrative responsibility for department tasks and contact center activities as required
- Review and report on daily and weekly basis, Customer Service Representative compliance to eTS policies
- Understand the Customer Service Representative Monthly Balanced Scorecard Metrics and performance scales
- Attend calibration sessions for the purpose of keeping current on quality changes
- Monitor and report on compliance for training as required under department guidelines including essential job training (EJT), Desk to Desk (D2D), CUP, initiatives, and up training
- Support contact center expectations as well as departmental and corporate policies and procedures
- Log in to queues and take calls as required by SWP's Staffing Contingency Level process
- Communicate pertinent program updates in a timely manner
- Maintain department records
- Participate in Shift Bid Process
- Perform other duties as assigned
- Ensure full adherence to COR requirements
This is a limited service position created to accommodate a specific business need.
This Limited-Service hire will be a Maximus employee who will receive full benefits, but for a limited period of time that does not have a defined end date.
There may be a possibility to become a regular full-time hire based on business need and individual performance.
Minimum Requirements
- High School diploma or equivalent required, Bachelor's degree or equivalent preferred
- One (1) year customer service/call center experience required
- Two years of progressively responsible work experience in customer service/call center experience is preferred
- Experience with, or knowledge of, the healthcare and health insurance industry preferred
- Ability to interact with all levels of management
- Ability to speak and communicate effectively in English, both verbally and in writing
- Uses good judgment, ability to make independent decisions and proactively problem solve, as required
- Must be able to demonstrate content knowledge, navigation skills of various computer sys...
....Read more...
Type: Permanent Location: Cherry Hill, US-NJ
Salary / Rate: Not Specified
Posted: 2025-03-21 07:30:18
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Description & Requirements
Maximus is currently looking for a Limited Service Training Coordinator to work in a remote capacity within 100 miles of a Maximus CCO site.
This position is responsible for data entry and maintaining records of training activities, participant progress, and program effectiveness.
Essential Duties and Responsibilities:
- Practice Maximus values and act as a role model
- Oversee as assigned by their supervisor administrative functions of team operations and support Customer Service Representatives to assure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals
- Perform monitoring tasks to assure service level requirements and adherence goals (such as real-time adherence (RTA), attendance (Empower) and average handle time (AHT) are met
- Must be able to respond professionally to difficult or tense calls/situations which may arise out of daily duties
- Assume administrative responsibility for department tasks and contact center activities as required
- Review and report on daily and weekly basis, Customer Service Representative compliance to eTS policies
- Understand the Customer Service Representative Monthly Balanced Scorecard Metrics and performance scales
- Attend calibration sessions for the purpose of keeping current on quality changes
- Monitor and report on compliance for training as required under department guidelines including essential job training (EJT), Desk to Desk (D2D), CUP, initiatives, and up training
- Support contact center expectations as well as departmental and corporate policies and procedures
- Log in to queues and take calls as required by SWP's Staffing Contingency Level process
- Communicate pertinent program updates in a timely manner
- Maintain department records
- Participate in Shift Bid Process
- Perform other duties as assigned
- Ensure full adherence to COR requirements
This is a limited service position created to accommodate a specific business need.
This Limited-Service hire will be a Maximus employee who will receive full benefits, but for a limited period of time that does not have a defined end date.
There may be a possibility to become a regular full-time hire based on business need and individual performance.
Minimum Requirements
- High School diploma or equivalent required, Bachelor's degree or equivalent preferred
- One (1) year customer service/call center experience required
- Two years of progressively responsible work experience in customer service/call center experience is preferred
- Experience with, or knowledge of, the healthcare and health insurance industry preferred
- Ability to interact with all levels of management
- Ability to speak and communicate effectively in English, both verbally and in writing
- Uses good judgment, ability to make independent decisions and proactively problem solve, as required
- Must be able to demonstrate content knowledge, navigation skills of various computer sys...
....Read more...
Type: Permanent Location: Albuquerque, US-NM
Salary / Rate: Not Specified
Posted: 2025-03-21 07:30:17
-
Lead Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Lead Service Associate, today!
As a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations.
Your purpose is to provide direction where needed and be an ongoing example of superior customer service.
Why you will THRIVE here:
You love to help people.
You are a natural leader who builds solid professional relationships.
You enjoy jumping in and being the hero.
You consistently exceed people's expectations.
You are passionate about providing top-notch customer service.
You have a keen sense of optimizing processes.
Day-in-the-Life of a Lead Service Associate:
* Supervise and help Store Associates with daily operational tasks.
* Assist customers with their shopping needs and transactions.
* Tend to merchandising tasks via plan-o-gram.
* Perform proper receiving and stocking procedures.
* Count and reconcile cash register drawers.
* Prepare deposits and order change from the bank.
* Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
* Maintain a safe, clean, and pleasing environment for customers and associates.
* Design a monthly schedule and assign work to foster an efficient and effective workflow.
Education and/or Experience:
* H.S.
Diploma or General Education Degree (GED) required.
* At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we will provide an environment that inspires and motivates you to choose to work here so you can reach your full potential.
We support personal growth and achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Lead Service Associate and thrive with us today!
JR050121
....Read more...
Type: Permanent Location: Philadelphia, US-PA
Salary / Rate: Not Specified
Posted: 2025-03-21 07:30:17
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Description & Requirements
Maximus is currently looking for a Limited Service Training Coordinator to work in a remote capacity within 100 miles of a Maximus CCO site.
This position is responsible for data entry and maintaining records of training activities, participant progress, and program effectiveness.
Essential Duties and Responsibilities:
- Practice Maximus values and act as a role model
- Oversee as assigned by their supervisor administrative functions of team operations and support Customer Service Representatives to assure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals
- Perform monitoring tasks to assure service level requirements and adherence goals (such as real-time adherence (RTA), attendance (Empower) and average handle time (AHT) are met
- Must be able to respond professionally to difficult or tense calls/situations which may arise out of daily duties
- Assume administrative responsibility for department tasks and contact center activities as required
- Review and report on daily and weekly basis, Customer Service Representative compliance to eTS policies
- Understand the Customer Service Representative Monthly Balanced Scorecard Metrics and performance scales
- Attend calibration sessions for the purpose of keeping current on quality changes
- Monitor and report on compliance for training as required under department guidelines including essential job training (EJT), Desk to Desk (D2D), CUP, initiatives, and up training
- Support contact center expectations as well as departmental and corporate policies and procedures
- Log in to queues and take calls as required by SWP's Staffing Contingency Level process
- Communicate pertinent program updates in a timely manner
- Maintain department records
- Participate in Shift Bid Process
- Perform other duties as assigned
- Ensure full adherence to COR requirements
This is a limited service position created to accommodate a specific business need.
This Limited-Service hire will be a Maximus employee who will receive full benefits, but for a limited period of time that does not have a defined end date.
There may be a possibility to become a regular full-time hire based on business need and individual performance.
Minimum Requirements
- High School diploma or equivalent required, Bachelor's degree or equivalent preferred
- One (1) year customer service/call center experience required
- Two years of progressively responsible work experience in customer service/call center experience is preferred
- Experience with, or knowledge of, the healthcare and health insurance industry preferred
- Ability to interact with all levels of management
- Ability to speak and communicate effectively in English, both verbally and in writing
- Uses good judgment, ability to make independent decisions and proactively problem solve, as required
- Must be able to demonstrate content knowledge, navigation skills of various computer sys...
....Read more...
Type: Permanent Location: North Platte, US-NE
Salary / Rate: Not Specified
Posted: 2025-03-21 07:30:16
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Description & Requirements
Maximus is currently looking for a Limited Service Training Coordinator to work in a remote capacity within 100 miles of a Maximus CCO site.
This position is responsible for data entry and maintaining records of training activities, participant progress, and program effectiveness.
Essential Duties and Responsibilities:
- Practice Maximus values and act as a role model
- Oversee as assigned by their supervisor administrative functions of team operations and support Customer Service Representatives to assure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals
- Perform monitoring tasks to assure service level requirements and adherence goals (such as real-time adherence (RTA), attendance (Empower) and average handle time (AHT) are met
- Must be able to respond professionally to difficult or tense calls/situations which may arise out of daily duties
- Assume administrative responsibility for department tasks and contact center activities as required
- Review and report on daily and weekly basis, Customer Service Representative compliance to eTS policies
- Understand the Customer Service Representative Monthly Balanced Scorecard Metrics and performance scales
- Attend calibration sessions for the purpose of keeping current on quality changes
- Monitor and report on compliance for training as required under department guidelines including essential job training (EJT), Desk to Desk (D2D), CUP, initiatives, and up training
- Support contact center expectations as well as departmental and corporate policies and procedures
- Log in to queues and take calls as required by SWP's Staffing Contingency Level process
- Communicate pertinent program updates in a timely manner
- Maintain department records
- Participate in Shift Bid Process
- Perform other duties as assigned
- Ensure full adherence to COR requirements
This is a limited service position created to accommodate a specific business need.
This Limited-Service hire will be a Maximus employee who will receive full benefits, but for a limited period of time that does not have a defined end date.
There may be a possibility to become a regular full-time hire based on business need and individual performance.
Minimum Requirements
- High School diploma or equivalent required, Bachelor's degree or equivalent preferred
- One (1) year customer service/call center experience required
- Two years of progressively responsible work experience in customer service/call center experience is preferred
- Experience with, or knowledge of, the healthcare and health insurance industry preferred
- Ability to interact with all levels of management
- Ability to speak and communicate effectively in English, both verbally and in writing
- Uses good judgment, ability to make independent decisions and proactively problem solve, as required
- Must be able to demonstrate content knowledge, navigation skills of various computer sys...
....Read more...
Type: Permanent Location: Lebanon, US-NH
Salary / Rate: Not Specified
Posted: 2025-03-21 07:30:15
-
Description & Requirements
Maximus is currently looking for a Limited Service Training Coordinator to work in a remote capacity within 100 miles of a Maximus CCO site.
This position is responsible for data entry and maintaining records of training activities, participant progress, and program effectiveness.
Essential Duties and Responsibilities:
- Practice Maximus values and act as a role model
- Oversee as assigned by their supervisor administrative functions of team operations and support Customer Service Representatives to assure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals
- Perform monitoring tasks to assure service level requirements and adherence goals (such as real-time adherence (RTA), attendance (Empower) and average handle time (AHT) are met
- Must be able to respond professionally to difficult or tense calls/situations which may arise out of daily duties
- Assume administrative responsibility for department tasks and contact center activities as required
- Review and report on daily and weekly basis, Customer Service Representative compliance to eTS policies
- Understand the Customer Service Representative Monthly Balanced Scorecard Metrics and performance scales
- Attend calibration sessions for the purpose of keeping current on quality changes
- Monitor and report on compliance for training as required under department guidelines including essential job training (EJT), Desk to Desk (D2D), CUP, initiatives, and up training
- Support contact center expectations as well as departmental and corporate policies and procedures
- Log in to queues and take calls as required by SWP's Staffing Contingency Level process
- Communicate pertinent program updates in a timely manner
- Maintain department records
- Participate in Shift Bid Process
- Perform other duties as assigned
- Ensure full adherence to COR requirements
This is a limited service position created to accommodate a specific business need.
This Limited-Service hire will be a Maximus employee who will receive full benefits, but for a limited period of time that does not have a defined end date.
There may be a possibility to become a regular full-time hire based on business need and individual performance.
Minimum Requirements
- High School diploma or equivalent required, Bachelor's degree or equivalent preferred
- One (1) year customer service/call center experience required
- Two years of progressively responsible work experience in customer service/call center experience is preferred
- Experience with, or knowledge of, the healthcare and health insurance industry preferred
- Ability to interact with all levels of management
- Ability to speak and communicate effectively in English, both verbally and in writing
- Uses good judgment, ability to make independent decisions and proactively problem solve, as required
- Must be able to demonstrate content knowledge, navigation skills of various computer sys...
....Read more...
Type: Permanent Location: Reno, US-NV
Salary / Rate: Not Specified
Posted: 2025-03-21 07:30:15
-
Description & Requirements
Maximus is currently looking for a Limited Service Training Coordinator to work in a remote capacity within 100 miles of a Maximus CCO site.
This position is responsible for data entry and maintaining records of training activities, participant progress, and program effectiveness.
Essential Duties and Responsibilities:
- Practice Maximus values and act as a role model
- Oversee as assigned by their supervisor administrative functions of team operations and support Customer Service Representatives to assure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals
- Perform monitoring tasks to assure service level requirements and adherence goals (such as real-time adherence (RTA), attendance (Empower) and average handle time (AHT) are met
- Must be able to respond professionally to difficult or tense calls/situations which may arise out of daily duties
- Assume administrative responsibility for department tasks and contact center activities as required
- Review and report on daily and weekly basis, Customer Service Representative compliance to eTS policies
- Understand the Customer Service Representative Monthly Balanced Scorecard Metrics and performance scales
- Attend calibration sessions for the purpose of keeping current on quality changes
- Monitor and report on compliance for training as required under department guidelines including essential job training (EJT), Desk to Desk (D2D), CUP, initiatives, and up training
- Support contact center expectations as well as departmental and corporate policies and procedures
- Log in to queues and take calls as required by SWP's Staffing Contingency Level process
- Communicate pertinent program updates in a timely manner
- Maintain department records
- Participate in Shift Bid Process
- Perform other duties as assigned
- Ensure full adherence to COR requirements
This is a limited service position created to accommodate a specific business need.
This Limited-Service hire will be a Maximus employee who will receive full benefits, but for a limited period of time that does not have a defined end date.
There may be a possibility to become a regular full-time hire based on business need and individual performance.
Minimum Requirements
- High School diploma or equivalent required, Bachelor's degree or equivalent preferred
- One (1) year customer service/call center experience required
- Two years of progressively responsible work experience in customer service/call center experience is preferred
- Experience with, or knowledge of, the healthcare and health insurance industry preferred
- Ability to interact with all levels of management
- Ability to speak and communicate effectively in English, both verbally and in writing
- Uses good judgment, ability to make independent decisions and proactively problem solve, as required
- Must be able to demonstrate content knowledge, navigation skills of various computer sys...
....Read more...
Type: Permanent Location: Las Vegas, US-NV
Salary / Rate: Not Specified
Posted: 2025-03-21 07:30:14
-
Description & Requirements
Maximus is currently looking for a Limited Service Training Coordinator to work in a remote capacity within 100 miles of a Maximus CCO site.
This position is responsible for data entry and maintaining records of training activities, participant progress, and program effectiveness.
Essential Duties and Responsibilities:
- Practice Maximus values and act as a role model
- Oversee as assigned by their supervisor administrative functions of team operations and support Customer Service Representatives to assure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals
- Perform monitoring tasks to assure service level requirements and adherence goals (such as real-time adherence (RTA), attendance (Empower) and average handle time (AHT) are met
- Must be able to respond professionally to difficult or tense calls/situations which may arise out of daily duties
- Assume administrative responsibility for department tasks and contact center activities as required
- Review and report on daily and weekly basis, Customer Service Representative compliance to eTS policies
- Understand the Customer Service Representative Monthly Balanced Scorecard Metrics and performance scales
- Attend calibration sessions for the purpose of keeping current on quality changes
- Monitor and report on compliance for training as required under department guidelines including essential job training (EJT), Desk to Desk (D2D), CUP, initiatives, and up training
- Support contact center expectations as well as departmental and corporate policies and procedures
- Log in to queues and take calls as required by SWP's Staffing Contingency Level process
- Communicate pertinent program updates in a timely manner
- Maintain department records
- Participate in Shift Bid Process
- Perform other duties as assigned
- Ensure full adherence to COR requirements
This is a limited service position created to accommodate a specific business need.
This Limited-Service hire will be a Maximus employee who will receive full benefits, but for a limited period of time that does not have a defined end date.
There may be a possibility to become a regular full-time hire based on business need and individual performance.
Minimum Requirements
- High School diploma or equivalent required, Bachelor's degree or equivalent preferred
- One (1) year customer service/call center experience required
- Two years of progressively responsible work experience in customer service/call center experience is preferred
- Experience with, or knowledge of, the healthcare and health insurance industry preferred
- Ability to interact with all levels of management
- Ability to speak and communicate effectively in English, both verbally and in writing
- Uses good judgment, ability to make independent decisions and proactively problem solve, as required
- Must be able to demonstrate content knowledge, navigation skills of various computer sys...
....Read more...
Type: Permanent Location: Manchester, US-NH
Salary / Rate: Not Specified
Posted: 2025-03-21 07:30:14
-
Description & Requirements
Maximus is currently looking for a Limited Service Training Coordinator to work in a remote capacity within 100 miles of a Maximus CCO site.
This position is responsible for data entry and maintaining records of training activities, participant progress, and program effectiveness.
Essential Duties and Responsibilities:
- Practice Maximus values and act as a role model
- Oversee as assigned by their supervisor administrative functions of team operations and support Customer Service Representatives to assure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals
- Perform monitoring tasks to assure service level requirements and adherence goals (such as real-time adherence (RTA), attendance (Empower) and average handle time (AHT) are met
- Must be able to respond professionally to difficult or tense calls/situations which may arise out of daily duties
- Assume administrative responsibility for department tasks and contact center activities as required
- Review and report on daily and weekly basis, Customer Service Representative compliance to eTS policies
- Understand the Customer Service Representative Monthly Balanced Scorecard Metrics and performance scales
- Attend calibration sessions for the purpose of keeping current on quality changes
- Monitor and report on compliance for training as required under department guidelines including essential job training (EJT), Desk to Desk (D2D), CUP, initiatives, and up training
- Support contact center expectations as well as departmental and corporate policies and procedures
- Log in to queues and take calls as required by SWP's Staffing Contingency Level process
- Communicate pertinent program updates in a timely manner
- Maintain department records
- Participate in Shift Bid Process
- Perform other duties as assigned
- Ensure full adherence to COR requirements
This is a limited service position created to accommodate a specific business need.
This Limited-Service hire will be a Maximus employee who will receive full benefits, but for a limited period of time that does not have a defined end date.
There may be a possibility to become a regular full-time hire based on business need and individual performance.
Minimum Requirements
- High School diploma or equivalent required, Bachelor's degree or equivalent preferred
- One (1) year customer service/call center experience required
- Two years of progressively responsible work experience in customer service/call center experience is preferred
- Experience with, or knowledge of, the healthcare and health insurance industry preferred
- Ability to interact with all levels of management
- Ability to speak and communicate effectively in English, both verbally and in writing
- Uses good judgment, ability to make independent decisions and proactively problem solve, as required
- Must be able to demonstrate content knowledge, navigation skills of various computer sys...
....Read more...
Type: Permanent Location: Springfield, US-MO
Salary / Rate: Not Specified
Posted: 2025-03-21 07:30:13
-
Description & Requirements
Maximus is currently looking for a Limited Service Training Coordinator to work in a remote capacity within 100 miles of a Maximus CCO site.
This position is responsible for data entry and maintaining records of training activities, participant progress, and program effectiveness.
Essential Duties and Responsibilities:
- Practice Maximus values and act as a role model
- Oversee as assigned by their supervisor administrative functions of team operations and support Customer Service Representatives to assure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals
- Perform monitoring tasks to assure service level requirements and adherence goals (such as real-time adherence (RTA), attendance (Empower) and average handle time (AHT) are met
- Must be able to respond professionally to difficult or tense calls/situations which may arise out of daily duties
- Assume administrative responsibility for department tasks and contact center activities as required
- Review and report on daily and weekly basis, Customer Service Representative compliance to eTS policies
- Understand the Customer Service Representative Monthly Balanced Scorecard Metrics and performance scales
- Attend calibration sessions for the purpose of keeping current on quality changes
- Monitor and report on compliance for training as required under department guidelines including essential job training (EJT), Desk to Desk (D2D), CUP, initiatives, and up training
- Support contact center expectations as well as departmental and corporate policies and procedures
- Log in to queues and take calls as required by SWP's Staffing Contingency Level process
- Communicate pertinent program updates in a timely manner
- Maintain department records
- Participate in Shift Bid Process
- Perform other duties as assigned
- Ensure full adherence to COR requirements
This is a limited service position created to accommodate a specific business need.
This Limited-Service hire will be a Maximus employee who will receive full benefits, but for a limited period of time that does not have a defined end date.
There may be a possibility to become a regular full-time hire based on business need and individual performance.
Minimum Requirements
- High School diploma or equivalent required, Bachelor's degree or equivalent preferred
- One (1) year customer service/call center experience required
- Two years of progressively responsible work experience in customer service/call center experience is preferred
- Experience with, or knowledge of, the healthcare and health insurance industry preferred
- Ability to interact with all levels of management
- Ability to speak and communicate effectively in English, both verbally and in writing
- Uses good judgment, ability to make independent decisions and proactively problem solve, as required
- Must be able to demonstrate content knowledge, navigation skills of various computer sys...
....Read more...
Type: Permanent Location: Missoula, US-MT
Salary / Rate: Not Specified
Posted: 2025-03-21 07:30:12
-
Description & Requirements
Maximus is currently looking for a Limited Service Training Coordinator to work in a remote capacity within 100 miles of a Maximus CCO site.
This position is responsible for data entry and maintaining records of training activities, participant progress, and program effectiveness.
Essential Duties and Responsibilities:
- Practice Maximus values and act as a role model
- Oversee as assigned by their supervisor administrative functions of team operations and support Customer Service Representatives to assure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals
- Perform monitoring tasks to assure service level requirements and adherence goals (such as real-time adherence (RTA), attendance (Empower) and average handle time (AHT) are met
- Must be able to respond professionally to difficult or tense calls/situations which may arise out of daily duties
- Assume administrative responsibility for department tasks and contact center activities as required
- Review and report on daily and weekly basis, Customer Service Representative compliance to eTS policies
- Understand the Customer Service Representative Monthly Balanced Scorecard Metrics and performance scales
- Attend calibration sessions for the purpose of keeping current on quality changes
- Monitor and report on compliance for training as required under department guidelines including essential job training (EJT), Desk to Desk (D2D), CUP, initiatives, and up training
- Support contact center expectations as well as departmental and corporate policies and procedures
- Log in to queues and take calls as required by SWP's Staffing Contingency Level process
- Communicate pertinent program updates in a timely manner
- Maintain department records
- Participate in Shift Bid Process
- Perform other duties as assigned
- Ensure full adherence to COR requirements
This is a limited service position created to accommodate a specific business need.
This Limited-Service hire will be a Maximus employee who will receive full benefits, but for a limited period of time that does not have a defined end date.
There may be a possibility to become a regular full-time hire based on business need and individual performance.
Minimum Requirements
- High School diploma or equivalent required, Bachelor's degree or equivalent preferred
- One (1) year customer service/call center experience required
- Two years of progressively responsible work experience in customer service/call center experience is preferred
- Experience with, or knowledge of, the healthcare and health insurance industry preferred
- Ability to interact with all levels of management
- Ability to speak and communicate effectively in English, both verbally and in writing
- Uses good judgment, ability to make independent decisions and proactively problem solve, as required
- Must be able to demonstrate content knowledge, navigation skills of various computer sys...
....Read more...
Type: Permanent Location: Kansas City, US-MO
Salary / Rate: Not Specified
Posted: 2025-03-21 07:30:12
-
Description & Requirements
Maximus is currently looking for a Limited Service Training Coordinator to work in a remote capacity within 100 miles of a Maximus CCO site.
This position is responsible for data entry and maintaining records of training activities, participant progress, and program effectiveness.
Essential Duties and Responsibilities:
- Practice Maximus values and act as a role model
- Oversee as assigned by their supervisor administrative functions of team operations and support Customer Service Representatives to assure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals
- Perform monitoring tasks to assure service level requirements and adherence goals (such as real-time adherence (RTA), attendance (Empower) and average handle time (AHT) are met
- Must be able to respond professionally to difficult or tense calls/situations which may arise out of daily duties
- Assume administrative responsibility for department tasks and contact center activities as required
- Review and report on daily and weekly basis, Customer Service Representative compliance to eTS policies
- Understand the Customer Service Representative Monthly Balanced Scorecard Metrics and performance scales
- Attend calibration sessions for the purpose of keeping current on quality changes
- Monitor and report on compliance for training as required under department guidelines including essential job training (EJT), Desk to Desk (D2D), CUP, initiatives, and up training
- Support contact center expectations as well as departmental and corporate policies and procedures
- Log in to queues and take calls as required by SWP's Staffing Contingency Level process
- Communicate pertinent program updates in a timely manner
- Maintain department records
- Participate in Shift Bid Process
- Perform other duties as assigned
- Ensure full adherence to COR requirements
This is a limited service position created to accommodate a specific business need.
This Limited-Service hire will be a Maximus employee who will receive full benefits, but for a limited period of time that does not have a defined end date.
There may be a possibility to become a regular full-time hire based on business need and individual performance.
Minimum Requirements
- High School diploma or equivalent required, Bachelor's degree or equivalent preferred
- One (1) year customer service/call center experience required
- Two years of progressively responsible work experience in customer service/call center experience is preferred
- Experience with, or knowledge of, the healthcare and health insurance industry preferred
- Ability to interact with all levels of management
- Ability to speak and communicate effectively in English, both verbally and in writing
- Uses good judgment, ability to make independent decisions and proactively problem solve, as required
- Must be able to demonstrate content knowledge, navigation skills of various computer sys...
....Read more...
Type: Permanent Location: Omaha, US-NE
Salary / Rate: Not Specified
Posted: 2025-03-21 07:30:11
-
Description & Requirements
Maximus is currently looking for a Limited Service Training Coordinator to work in a remote capacity within 100 miles of a Maximus CCO site.
This position is responsible for data entry and maintaining records of training activities, participant progress, and program effectiveness.
Essential Duties and Responsibilities:
- Practice Maximus values and act as a role model
- Oversee as assigned by their supervisor administrative functions of team operations and support Customer Service Representatives to assure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals
- Perform monitoring tasks to assure service level requirements and adherence goals (such as real-time adherence (RTA), attendance (Empower) and average handle time (AHT) are met
- Must be able to respond professionally to difficult or tense calls/situations which may arise out of daily duties
- Assume administrative responsibility for department tasks and contact center activities as required
- Review and report on daily and weekly basis, Customer Service Representative compliance to eTS policies
- Understand the Customer Service Representative Monthly Balanced Scorecard Metrics and performance scales
- Attend calibration sessions for the purpose of keeping current on quality changes
- Monitor and report on compliance for training as required under department guidelines including essential job training (EJT), Desk to Desk (D2D), CUP, initiatives, and up training
- Support contact center expectations as well as departmental and corporate policies and procedures
- Log in to queues and take calls as required by SWP's Staffing Contingency Level process
- Communicate pertinent program updates in a timely manner
- Maintain department records
- Participate in Shift Bid Process
- Perform other duties as assigned
- Ensure full adherence to COR requirements
This is a limited service position created to accommodate a specific business need.
This Limited-Service hire will be a Maximus employee who will receive full benefits, but for a limited period of time that does not have a defined end date.
There may be a possibility to become a regular full-time hire based on business need and individual performance.
Minimum Requirements
- High School diploma or equivalent required, Bachelor's degree or equivalent preferred
- One (1) year customer service/call center experience required
- Two years of progressively responsible work experience in customer service/call center experience is preferred
- Experience with, or knowledge of, the healthcare and health insurance industry preferred
- Ability to interact with all levels of management
- Ability to speak and communicate effectively in English, both verbally and in writing
- Uses good judgment, ability to make independent decisions and proactively problem solve, as required
- Must be able to demonstrate content knowledge, navigation skills of various computer sys...
....Read more...
Type: Permanent Location: Bozeman, US-MT
Salary / Rate: Not Specified
Posted: 2025-03-21 07:30:10
-
Description & Requirements
Maximus is currently looking for a Limited Service Training Coordinator to work in a remote capacity within 100 miles of a Maximus CCO site.
This position is responsible for data entry and maintaining records of training activities, participant progress, and program effectiveness.
Essential Duties and Responsibilities:
- Practice Maximus values and act as a role model
- Oversee as assigned by their supervisor administrative functions of team operations and support Customer Service Representatives to assure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals
- Perform monitoring tasks to assure service level requirements and adherence goals (such as real-time adherence (RTA), attendance (Empower) and average handle time (AHT) are met
- Must be able to respond professionally to difficult or tense calls/situations which may arise out of daily duties
- Assume administrative responsibility for department tasks and contact center activities as required
- Review and report on daily and weekly basis, Customer Service Representative compliance to eTS policies
- Understand the Customer Service Representative Monthly Balanced Scorecard Metrics and performance scales
- Attend calibration sessions for the purpose of keeping current on quality changes
- Monitor and report on compliance for training as required under department guidelines including essential job training (EJT), Desk to Desk (D2D), CUP, initiatives, and up training
- Support contact center expectations as well as departmental and corporate policies and procedures
- Log in to queues and take calls as required by SWP's Staffing Contingency Level process
- Communicate pertinent program updates in a timely manner
- Maintain department records
- Participate in Shift Bid Process
- Perform other duties as assigned
- Ensure full adherence to COR requirements
This is a limited service position created to accommodate a specific business need.
This Limited-Service hire will be a Maximus employee who will receive full benefits, but for a limited period of time that does not have a defined end date.
There may be a possibility to become a regular full-time hire based on business need and individual performance.
Minimum Requirements
- High School diploma or equivalent required, Bachelor's degree or equivalent preferred
- One (1) year customer service/call center experience required
- Two years of progressively responsible work experience in customer service/call center experience is preferred
- Experience with, or knowledge of, the healthcare and health insurance industry preferred
- Ability to interact with all levels of management
- Ability to speak and communicate effectively in English, both verbally and in writing
- Uses good judgment, ability to make independent decisions and proactively problem solve, as required
- Must be able to demonstrate content knowledge, navigation skills of various computer sys...
....Read more...
Type: Permanent Location: Billings, US-MT
Salary / Rate: Not Specified
Posted: 2025-03-21 07:30:10
-
Description & Requirements
Maximus is currently looking for a Limited Service Training Coordinator to work in a remote capacity within 100 miles of a Maximus CCO site.
This position is responsible for data entry and maintaining records of training activities, participant progress, and program effectiveness.
Essential Duties and Responsibilities:
- Practice Maximus values and act as a role model
- Oversee as assigned by their supervisor administrative functions of team operations and support Customer Service Representatives to assure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals
- Perform monitoring tasks to assure service level requirements and adherence goals (such as real-time adherence (RTA), attendance (Empower) and average handle time (AHT) are met
- Must be able to respond professionally to difficult or tense calls/situations which may arise out of daily duties
- Assume administrative responsibility for department tasks and contact center activities as required
- Review and report on daily and weekly basis, Customer Service Representative compliance to eTS policies
- Understand the Customer Service Representative Monthly Balanced Scorecard Metrics and performance scales
- Attend calibration sessions for the purpose of keeping current on quality changes
- Monitor and report on compliance for training as required under department guidelines including essential job training (EJT), Desk to Desk (D2D), CUP, initiatives, and up training
- Support contact center expectations as well as departmental and corporate policies and procedures
- Log in to queues and take calls as required by SWP's Staffing Contingency Level process
- Communicate pertinent program updates in a timely manner
- Maintain department records
- Participate in Shift Bid Process
- Perform other duties as assigned
- Ensure full adherence to COR requirements
This is a limited service position created to accommodate a specific business need.
This Limited-Service hire will be a Maximus employee who will receive full benefits, but for a limited period of time that does not have a defined end date.
There may be a possibility to become a regular full-time hire based on business need and individual performance.
Minimum Requirements
- High School diploma or equivalent required, Bachelor's degree or equivalent preferred
- One (1) year customer service/call center experience required
- Two years of progressively responsible work experience in customer service/call center experience is preferred
- Experience with, or knowledge of, the healthcare and health insurance industry preferred
- Ability to interact with all levels of management
- Ability to speak and communicate effectively in English, both verbally and in writing
- Uses good judgment, ability to make independent decisions and proactively problem solve, as required
- Must be able to demonstrate content knowledge, navigation skills of various computer sys...
....Read more...
Type: Permanent Location: St. Louis, US-MO
Salary / Rate: Not Specified
Posted: 2025-03-21 07:30:08
-
Description & Requirements
Maximus is currently looking for a Limited Service Training Coordinator to work in a remote capacity within 100 miles of a Maximus CCO site.
This position is responsible for data entry and maintaining records of training activities, participant progress, and program effectiveness.
Essential Duties and Responsibilities:
- Practice Maximus values and act as a role model
- Oversee as assigned by their supervisor administrative functions of team operations and support Customer Service Representatives to assure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals
- Perform monitoring tasks to assure service level requirements and adherence goals (such as real-time adherence (RTA), attendance (Empower) and average handle time (AHT) are met
- Must be able to respond professionally to difficult or tense calls/situations which may arise out of daily duties
- Assume administrative responsibility for department tasks and contact center activities as required
- Review and report on daily and weekly basis, Customer Service Representative compliance to eTS policies
- Understand the Customer Service Representative Monthly Balanced Scorecard Metrics and performance scales
- Attend calibration sessions for the purpose of keeping current on quality changes
- Monitor and report on compliance for training as required under department guidelines including essential job training (EJT), Desk to Desk (D2D), CUP, initiatives, and up training
- Support contact center expectations as well as departmental and corporate policies and procedures
- Log in to queues and take calls as required by SWP's Staffing Contingency Level process
- Communicate pertinent program updates in a timely manner
- Maintain department records
- Participate in Shift Bid Process
- Perform other duties as assigned
- Ensure full adherence to COR requirements
This is a limited service position created to accommodate a specific business need.
This Limited-Service hire will be a Maximus employee who will receive full benefits, but for a limited period of time that does not have a defined end date.
There may be a possibility to become a regular full-time hire based on business need and individual performance.
Minimum Requirements
- High School diploma or equivalent required, Bachelor's degree or equivalent preferred
- One (1) year customer service/call center experience required
- Two years of progressively responsible work experience in customer service/call center experience is preferred
- Experience with, or knowledge of, the healthcare and health insurance industry preferred
- Ability to interact with all levels of management
- Ability to speak and communicate effectively in English, both verbally and in writing
- Uses good judgment, ability to make independent decisions and proactively problem solve, as required
- Must be able to demonstrate content knowledge, navigation skills of various computer sys...
....Read more...
Type: Permanent Location: Detroit, US-MI
Salary / Rate: Not Specified
Posted: 2025-03-21 07:30:07
-
Description & Requirements
Maximus is currently looking for a Limited Service Training Coordinator to work in a remote capacity within 100 miles of a Maximus CCO site.
This position is responsible for data entry and maintaining records of training activities, participant progress, and program effectiveness.
Essential Duties and Responsibilities:
- Practice Maximus values and act as a role model
- Oversee as assigned by their supervisor administrative functions of team operations and support Customer Service Representatives to assure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals
- Perform monitoring tasks to assure service level requirements and adherence goals (such as real-time adherence (RTA), attendance (Empower) and average handle time (AHT) are met
- Must be able to respond professionally to difficult or tense calls/situations which may arise out of daily duties
- Assume administrative responsibility for department tasks and contact center activities as required
- Review and report on daily and weekly basis, Customer Service Representative compliance to eTS policies
- Understand the Customer Service Representative Monthly Balanced Scorecard Metrics and performance scales
- Attend calibration sessions for the purpose of keeping current on quality changes
- Monitor and report on compliance for training as required under department guidelines including essential job training (EJT), Desk to Desk (D2D), CUP, initiatives, and up training
- Support contact center expectations as well as departmental and corporate policies and procedures
- Log in to queues and take calls as required by SWP's Staffing Contingency Level process
- Communicate pertinent program updates in a timely manner
- Maintain department records
- Participate in Shift Bid Process
- Perform other duties as assigned
- Ensure full adherence to COR requirements
This is a limited service position created to accommodate a specific business need.
This Limited-Service hire will be a Maximus employee who will receive full benefits, but for a limited period of time that does not have a defined end date.
There may be a possibility to become a regular full-time hire based on business need and individual performance.
Minimum Requirements
- High School diploma or equivalent required, Bachelor's degree or equivalent preferred
- One (1) year customer service/call center experience required
- Two years of progressively responsible work experience in customer service/call center experience is preferred
- Experience with, or knowledge of, the healthcare and health insurance industry preferred
- Ability to interact with all levels of management
- Ability to speak and communicate effectively in English, both verbally and in writing
- Uses good judgment, ability to make independent decisions and proactively problem solve, as required
- Must be able to demonstrate content knowledge, navigation skills of various computer sys...
....Read more...
Type: Permanent Location: Hattiesburg, US-MS
Salary / Rate: Not Specified
Posted: 2025-03-21 07:30:07
-
Description & Requirements
Maximus is currently looking for a Limited Service Training Coordinator to work in a remote capacity within 100 miles of a Maximus CCO site.
This position is responsible for data entry and maintaining records of training activities, participant progress, and program effectiveness.
Essential Duties and Responsibilities:
- Practice Maximus values and act as a role model
- Oversee as assigned by their supervisor administrative functions of team operations and support Customer Service Representatives to assure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals
- Perform monitoring tasks to assure service level requirements and adherence goals (such as real-time adherence (RTA), attendance (Empower) and average handle time (AHT) are met
- Must be able to respond professionally to difficult or tense calls/situations which may arise out of daily duties
- Assume administrative responsibility for department tasks and contact center activities as required
- Review and report on daily and weekly basis, Customer Service Representative compliance to eTS policies
- Understand the Customer Service Representative Monthly Balanced Scorecard Metrics and performance scales
- Attend calibration sessions for the purpose of keeping current on quality changes
- Monitor and report on compliance for training as required under department guidelines including essential job training (EJT), Desk to Desk (D2D), CUP, initiatives, and up training
- Support contact center expectations as well as departmental and corporate policies and procedures
- Log in to queues and take calls as required by SWP's Staffing Contingency Level process
- Communicate pertinent program updates in a timely manner
- Maintain department records
- Participate in Shift Bid Process
- Perform other duties as assigned
- Ensure full adherence to COR requirements
This is a limited service position created to accommodate a specific business need.
This Limited-Service hire will be a Maximus employee who will receive full benefits, but for a limited period of time that does not have a defined end date.
There may be a possibility to become a regular full-time hire based on business need and individual performance.
Minimum Requirements
- High School diploma or equivalent required, Bachelor's degree or equivalent preferred
- One (1) year customer service/call center experience required
- Two years of progressively responsible work experience in customer service/call center experience is preferred
- Experience with, or knowledge of, the healthcare and health insurance industry preferred
- Ability to interact with all levels of management
- Ability to speak and communicate effectively in English, both verbally and in writing
- Uses good judgment, ability to make independent decisions and proactively problem solve, as required
- Must be able to demonstrate content knowledge, navigation skills of various computer sys...
....Read more...
Type: Permanent Location: Marquette, US-MI
Salary / Rate: Not Specified
Posted: 2025-03-21 07:30:06
-
Description & Requirements
Maximus is currently looking for a Limited Service Training Coordinator to work in a remote capacity within 100 miles of a Maximus CCO site.
This position is responsible for data entry and maintaining records of training activities, participant progress, and program effectiveness.
Essential Duties and Responsibilities:
- Practice Maximus values and act as a role model
- Oversee as assigned by their supervisor administrative functions of team operations and support Customer Service Representatives to assure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals
- Perform monitoring tasks to assure service level requirements and adherence goals (such as real-time adherence (RTA), attendance (Empower) and average handle time (AHT) are met
- Must be able to respond professionally to difficult or tense calls/situations which may arise out of daily duties
- Assume administrative responsibility for department tasks and contact center activities as required
- Review and report on daily and weekly basis, Customer Service Representative compliance to eTS policies
- Understand the Customer Service Representative Monthly Balanced Scorecard Metrics and performance scales
- Attend calibration sessions for the purpose of keeping current on quality changes
- Monitor and report on compliance for training as required under department guidelines including essential job training (EJT), Desk to Desk (D2D), CUP, initiatives, and up training
- Support contact center expectations as well as departmental and corporate policies and procedures
- Log in to queues and take calls as required by SWP's Staffing Contingency Level process
- Communicate pertinent program updates in a timely manner
- Maintain department records
- Participate in Shift Bid Process
- Perform other duties as assigned
- Ensure full adherence to COR requirements
This is a limited service position created to accommodate a specific business need.
This Limited-Service hire will be a Maximus employee who will receive full benefits, but for a limited period of time that does not have a defined end date.
There may be a possibility to become a regular full-time hire based on business need and individual performance.
Minimum Requirements
- High School diploma or equivalent required, Bachelor's degree or equivalent preferred
- One (1) year customer service/call center experience required
- Two years of progressively responsible work experience in customer service/call center experience is preferred
- Experience with, or knowledge of, the healthcare and health insurance industry preferred
- Ability to interact with all levels of management
- Ability to speak and communicate effectively in English, both verbally and in writing
- Uses good judgment, ability to make independent decisions and proactively problem solve, as required
- Must be able to demonstrate content knowledge, navigation skills of various computer sys...
....Read more...
Type: Permanent Location: Tupelo, US-MS
Salary / Rate: Not Specified
Posted: 2025-03-21 07:30:05
-
Description & Requirements
Maximus is currently looking for a Limited Service Training Coordinator to work in a remote capacity within 100 miles of a Maximus CCO site.
This position is responsible for data entry and maintaining records of training activities, participant progress, and program effectiveness.
Essential Duties and Responsibilities:
- Practice Maximus values and act as a role model
- Oversee as assigned by their supervisor administrative functions of team operations and support Customer Service Representatives to assure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals
- Perform monitoring tasks to assure service level requirements and adherence goals (such as real-time adherence (RTA), attendance (Empower) and average handle time (AHT) are met
- Must be able to respond professionally to difficult or tense calls/situations which may arise out of daily duties
- Assume administrative responsibility for department tasks and contact center activities as required
- Review and report on daily and weekly basis, Customer Service Representative compliance to eTS policies
- Understand the Customer Service Representative Monthly Balanced Scorecard Metrics and performance scales
- Attend calibration sessions for the purpose of keeping current on quality changes
- Monitor and report on compliance for training as required under department guidelines including essential job training (EJT), Desk to Desk (D2D), CUP, initiatives, and up training
- Support contact center expectations as well as departmental and corporate policies and procedures
- Log in to queues and take calls as required by SWP's Staffing Contingency Level process
- Communicate pertinent program updates in a timely manner
- Maintain department records
- Participate in Shift Bid Process
- Perform other duties as assigned
- Ensure full adherence to COR requirements
This is a limited service position created to accommodate a specific business need.
This Limited-Service hire will be a Maximus employee who will receive full benefits, but for a limited period of time that does not have a defined end date.
There may be a possibility to become a regular full-time hire based on business need and individual performance.
Minimum Requirements
- High School diploma or equivalent required, Bachelor's degree or equivalent preferred
- One (1) year customer service/call center experience required
- Two years of progressively responsible work experience in customer service/call center experience is preferred
- Experience with, or knowledge of, the healthcare and health insurance industry preferred
- Ability to interact with all levels of management
- Ability to speak and communicate effectively in English, both verbally and in writing
- Uses good judgment, ability to make independent decisions and proactively problem solve, as required
- Must be able to demonstrate content knowledge, navigation skills of various computer sys...
....Read more...
Type: Permanent Location: Duluth, US-MN
Salary / Rate: Not Specified
Posted: 2025-03-21 07:30:04
-
Description & Requirements
Maximus is currently looking for a Limited Service Training Coordinator to work in a remote capacity within 100 miles of a Maximus CCO site.
This position is responsible for data entry and maintaining records of training activities, participant progress, and program effectiveness.
Essential Duties and Responsibilities:
- Practice Maximus values and act as a role model
- Oversee as assigned by their supervisor administrative functions of team operations and support Customer Service Representatives to assure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals
- Perform monitoring tasks to assure service level requirements and adherence goals (such as real-time adherence (RTA), attendance (Empower) and average handle time (AHT) are met
- Must be able to respond professionally to difficult or tense calls/situations which may arise out of daily duties
- Assume administrative responsibility for department tasks and contact center activities as required
- Review and report on daily and weekly basis, Customer Service Representative compliance to eTS policies
- Understand the Customer Service Representative Monthly Balanced Scorecard Metrics and performance scales
- Attend calibration sessions for the purpose of keeping current on quality changes
- Monitor and report on compliance for training as required under department guidelines including essential job training (EJT), Desk to Desk (D2D), CUP, initiatives, and up training
- Support contact center expectations as well as departmental and corporate policies and procedures
- Log in to queues and take calls as required by SWP's Staffing Contingency Level process
- Communicate pertinent program updates in a timely manner
- Maintain department records
- Participate in Shift Bid Process
- Perform other duties as assigned
- Ensure full adherence to COR requirements
This is a limited service position created to accommodate a specific business need.
This Limited-Service hire will be a Maximus employee who will receive full benefits, but for a limited period of time that does not have a defined end date.
There may be a possibility to become a regular full-time hire based on business need and individual performance.
Minimum Requirements
- High School diploma or equivalent required, Bachelor's degree or equivalent preferred
- One (1) year customer service/call center experience required
- Two years of progressively responsible work experience in customer service/call center experience is preferred
- Experience with, or knowledge of, the healthcare and health insurance industry preferred
- Ability to interact with all levels of management
- Ability to speak and communicate effectively in English, both verbally and in writing
- Uses good judgment, ability to make independent decisions and proactively problem solve, as required
- Must be able to demonstrate content knowledge, navigation skills of various computer sys...
....Read more...
Type: Permanent Location: Grand Rapids, US-MI
Salary / Rate: Not Specified
Posted: 2025-03-21 07:30:04
-
Description & Requirements
Maximus is currently looking for a Limited Service Training Coordinator to work in a remote capacity within 100 miles of a Maximus CCO site.
This position is responsible for data entry and maintaining records of training activities, participant progress, and program effectiveness.
Essential Duties and Responsibilities:
- Practice Maximus values and act as a role model
- Oversee as assigned by their supervisor administrative functions of team operations and support Customer Service Representatives to assure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals
- Perform monitoring tasks to assure service level requirements and adherence goals (such as real-time adherence (RTA), attendance (Empower) and average handle time (AHT) are met
- Must be able to respond professionally to difficult or tense calls/situations which may arise out of daily duties
- Assume administrative responsibility for department tasks and contact center activities as required
- Review and report on daily and weekly basis, Customer Service Representative compliance to eTS policies
- Understand the Customer Service Representative Monthly Balanced Scorecard Metrics and performance scales
- Attend calibration sessions for the purpose of keeping current on quality changes
- Monitor and report on compliance for training as required under department guidelines including essential job training (EJT), Desk to Desk (D2D), CUP, initiatives, and up training
- Support contact center expectations as well as departmental and corporate policies and procedures
- Log in to queues and take calls as required by SWP's Staffing Contingency Level process
- Communicate pertinent program updates in a timely manner
- Maintain department records
- Participate in Shift Bid Process
- Perform other duties as assigned
- Ensure full adherence to COR requirements
This is a limited service position created to accommodate a specific business need.
This Limited-Service hire will be a Maximus employee who will receive full benefits, but for a limited period of time that does not have a defined end date.
There may be a possibility to become a regular full-time hire based on business need and individual performance.
Minimum Requirements
- High School diploma or equivalent required, Bachelor's degree or equivalent preferred
- One (1) year customer service/call center experience required
- Two years of progressively responsible work experience in customer service/call center experience is preferred
- Experience with, or knowledge of, the healthcare and health insurance industry preferred
- Ability to interact with all levels of management
- Ability to speak and communicate effectively in English, both verbally and in writing
- Uses good judgment, ability to make independent decisions and proactively problem solve, as required
- Must be able to demonstrate content knowledge, navigation skills of various computer sys...
....Read more...
Type: Permanent Location: Jackson, US-MS
Salary / Rate: Not Specified
Posted: 2025-03-21 07:30:03
-
Description & Requirements
Maximus is currently looking for a Limited Service Training Coordinator to work in a remote capacity within 100 miles of a Maximus CCO site.
This position is responsible for data entry and maintaining records of training activities, participant progress, and program effectiveness.
Essential Duties and Responsibilities:
- Practice Maximus values and act as a role model
- Oversee as assigned by their supervisor administrative functions of team operations and support Customer Service Representatives to assure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals
- Perform monitoring tasks to assure service level requirements and adherence goals (such as real-time adherence (RTA), attendance (Empower) and average handle time (AHT) are met
- Must be able to respond professionally to difficult or tense calls/situations which may arise out of daily duties
- Assume administrative responsibility for department tasks and contact center activities as required
- Review and report on daily and weekly basis, Customer Service Representative compliance to eTS policies
- Understand the Customer Service Representative Monthly Balanced Scorecard Metrics and performance scales
- Attend calibration sessions for the purpose of keeping current on quality changes
- Monitor and report on compliance for training as required under department guidelines including essential job training (EJT), Desk to Desk (D2D), CUP, initiatives, and up training
- Support contact center expectations as well as departmental and corporate policies and procedures
- Log in to queues and take calls as required by SWP's Staffing Contingency Level process
- Communicate pertinent program updates in a timely manner
- Maintain department records
- Participate in Shift Bid Process
- Perform other duties as assigned
- Ensure full adherence to COR requirements
This is a limited service position created to accommodate a specific business need.
This Limited-Service hire will be a Maximus employee who will receive full benefits, but for a limited period of time that does not have a defined end date.
There may be a possibility to become a regular full-time hire based on business need and individual performance.
Minimum Requirements
- High School diploma or equivalent required, Bachelor's degree or equivalent preferred
- One (1) year customer service/call center experience required
- Two years of progressively responsible work experience in customer service/call center experience is preferred
- Experience with, or knowledge of, the healthcare and health insurance industry preferred
- Ability to interact with all levels of management
- Ability to speak and communicate effectively in English, both verbally and in writing
- Uses good judgment, ability to make independent decisions and proactively problem solve, as required
- Must be able to demonstrate content knowledge, navigation skills of various computer sys...
....Read more...
Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: Not Specified
Posted: 2025-03-21 07:30:02
-
Description & Requirements
Maximus is currently looking for a Limited Service Training Coordinator to work in a remote capacity within 100 miles of a Maximus CCO site.
This position is responsible for data entry and maintaining records of training activities, participant progress, and program effectiveness.
Essential Duties and Responsibilities:
- Practice Maximus values and act as a role model
- Oversee as assigned by their supervisor administrative functions of team operations and support Customer Service Representatives to assure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals
- Perform monitoring tasks to assure service level requirements and adherence goals (such as real-time adherence (RTA), attendance (Empower) and average handle time (AHT) are met
- Must be able to respond professionally to difficult or tense calls/situations which may arise out of daily duties
- Assume administrative responsibility for department tasks and contact center activities as required
- Review and report on daily and weekly basis, Customer Service Representative compliance to eTS policies
- Understand the Customer Service Representative Monthly Balanced Scorecard Metrics and performance scales
- Attend calibration sessions for the purpose of keeping current on quality changes
- Monitor and report on compliance for training as required under department guidelines including essential job training (EJT), Desk to Desk (D2D), CUP, initiatives, and up training
- Support contact center expectations as well as departmental and corporate policies and procedures
- Log in to queues and take calls as required by SWP's Staffing Contingency Level process
- Communicate pertinent program updates in a timely manner
- Maintain department records
- Participate in Shift Bid Process
- Perform other duties as assigned
- Ensure full adherence to COR requirements
This is a limited service position created to accommodate a specific business need.
This Limited-Service hire will be a Maximus employee who will receive full benefits, but for a limited period of time that does not have a defined end date.
There may be a possibility to become a regular full-time hire based on business need and individual performance.
Minimum Requirements
- High School diploma or equivalent required, Bachelor's degree or equivalent preferred
- One (1) year customer service/call center experience required
- Two years of progressively responsible work experience in customer service/call center experience is preferred
- Experience with, or knowledge of, the healthcare and health insurance industry preferred
- Ability to interact with all levels of management
- Ability to speak and communicate effectively in English, both verbally and in writing
- Uses good judgment, ability to make independent decisions and proactively problem solve, as required
- Must be able to demonstrate content knowledge, navigation skills of various computer sys...
....Read more...
Type: Permanent Location: Baton Rouge, US-LA
Salary / Rate: Not Specified
Posted: 2025-03-21 07:30:01
