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Overhead Door Corporation has three operational divisions - Access Systems Division (Overhead Door, Wayne Dalton, and TODCO plus our services arm, Creative Door and Wayne Dalton Sales & Service), The Genie®Company, and Horton Pedestrian Systems (Horton Automatics, Flex by Horton, Won-Door plus our services arm of Door Services) - all heralded as industry leaders.
The General Manager of the Sales Center will be responsible for developing and implementing business growth strategies for the center.
Incumbent will direct business processes to ensure effective sales, inventory and financial metrics management.
In addition, he / she will establish and maintain relationships with key residential customers within his / her respective markets.Qualifications
* Minimum of 5 years experience in product sales and business operations management.
* Working knowledge and proficiency with MS Word, Excel, Lotus Notes, JD Edwards, AS400.
* Excellent written and verbal communication skills, self motivated, self starter, sense of urgency, personable, extroverted personality and well organized.
* Strong leadership and business metrics management skills.
* Strong relationship building skills.
* A background including experience in the door or construction industry is preferred.
Education
* College degree in Sales, Marketing or Business preferred, but not mandatory.
Qualifications
* Minimum of 5 years experience in product sales and business operations management.
* Working knowledge and proficiency with MS Word, Excel, Lotus Notes, JD Edwards, AS400.
* Excellent written and verbal communication skills, self motivated, self starter, sense of urgency, personable, extroverted personality and well organized.
* Strong leadership and business metrics management skills.
* Strong relationship building skills.
* A background including experience in the door or construction industry is preferred.
Education
* College degree in Sales, Marketing or Business preferred, but not mandatory.
Role and Responsibilities
* Direct oversight and management of all employees, including ongoing skill development.
* Develop market strategy and work in conjunction with sales representatives to target potential local customers.
* Maintain sufficient inventory levels to meet existing and potential demand for product.
* Familiarize his/herself with the facilities budgeted amount for all categories.
* Evaluate all expenditures to ensure his/her location maintains all controllable expenses within monthly and annual budget guidelines.
* Achieve budgeted sales and EBIT numbers.
Incorporate corporate functions into daily activities.
* Maintain a high level of customer service resulting in significant market penetration for door and operator products.
* Develop and maintain customer/vendor relationships.
* Make personal sales calls to current and target accounts at place of business,...
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Type: Permanent Location: Auburn, US-ME
Salary / Rate: Not Specified
Posted: 2025-10-28 08:09:47
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The Position
The Service Supervisor directs and coordinates field installations, customer service and fleet issues.
This position will partner with General Manager to insure quality of installation and product and directly supervises employees in the Residential Install/Service Department.
This role is responsible for the overall direction, coordination, and evaluation of these units.
The position carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Qualifications
* Working knowledge and proficiency with MS Word, Excel, Lotus Notes.
* Familiarity with AS400 and JD Edwards preferred.
* Minimum of 2 to 3 years in operations management, outside sales or accounting.
* Excellent written and verbal communication skills, self motivated, self starter, sense of urgency, personable, extroverted personality and well organized.
* Strong leadership and business metrics management skills.
* Strong relationship building skills.
* A motivated individual with the ability to analyze problems and provide solutions.
Possess the ability to multi-task and the willingness to give assistance in warehouse operations.
* Must have valid DL
*
Education
* College degree in Sales, Marketing or Business preferred, but not mandatory.
Physical/Work Environment Requirements
* Ability to stand for long periods of time in a non-climate controlled environment.
* Ability to lift up to 50 pounds.
Qualifications
* Working knowledge and proficiency with MS Word, Excel, Lotus Notes.
* Familiarity with AS400 and JD Edwards preferred.
* Minimum of 2 to 3 years in operations management, outside sales or accounting.
* Excellent written and verbal communication skills, self motivated, self starter, sense of urgency, personable, extroverted personality and well organized.
* Strong leadership and business metrics management skills.
* Strong relationship building skills.
* A motivated individual with the ability to analyze problems and provide solutions.
Possess the ability to multi-task and the willingness to give assistance in warehouse operations.
* Must have valid DL
*
Education
* College degree in Sales, Marketing or Business preferred, but not mandatory.
Physical/Work Environment Requirements
* Ability to stand for long periods of time in a non-climate controlled environment.
* Ability to lift up to 50 pounds.
* Analyzes specifications and capacity data and performs mathematical calculations to determine the most effective process, tools, and human resource requirements.
* Identifies and executes solution on quality control issues.
* Maintains the fleet maintenance; inspect...
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Type: Permanent Location: Spokane Valley, US-WA
Salary / Rate: Not Specified
Posted: 2025-10-28 08:09:45
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Customer Support Specialist
About the Role
Join our team of technical experts and report to the Customer Support Manager.
In this role, you will be responsible for the installation, monitoring, maintenance, and troubleshooting of Creditron's payment management software, ensuring our clients receive exceptional technical support.
What You'll Do
* Diagnose, troubleshoot, and resolve technical issues related to Creditron products.
* Develop and maintain clear how-to guides and knowledge base articles.
* Install and manage software updates, patches, and new releases for clients.
* Provide friendly and effective customer support via phone and remote access tools (e.g., WebEx).
* Collaborate with third-party vendors to coordinate hardware support and repairs.
* Maintain detailed and accurate records in our incident tracking system.
* Support the physical payment processing hardware.
* Escalate customer billing and renewal inquiries to the appropriate internal teams.
What You'll Need
* A minimum of 5 years of experience in software customer service or technical support.
* A degree or diploma in a computer-related field (e.g., Computer Science, Computer Engineering).
* Proficiency in: Windows Servers, IT/Networking, SQL Server (2022+), IIS, SSRS, SSMS, Python scripting, SQL Server Profiler, and Microsoft Azure.
* A customer-centric mindset with excellent interpersonal skills to work effectively with diverse client roles.
* A proactive and resourceful approach to problem-solving.
* Strong attention to detail and a commitment to seeing tasks through to completion.
* The ability to manage multiple priorities and resolve issues efficiently in a fast-paced environment.
* Clear and professional communication skills, both written and verbal.
* Willingness to travel to customer sites in North America (up to 10%) during peak periods.
* Availability to work Monday to Friday (8:30 AM – 5:00 PM or 11:30 AM – 8:00 PM EST), with flexibility for occasional evening or weekend work for urgent issues.
Bonus Points If You Have
* Certifications in Microsoft Windows Server or MS SQL.
* ITIL certification.
* Experience with accounting or information systems.
* Experience with web application performance and scalability testing.
* Familiarity with computer hardware.
What We Offer You
* 3 weeks of vacation and 5 personal days.
* Comprehensive medical, dental, and vision benefits from day one.
* Company stock ownership and RRSP/401k matching programs.
* Lifestyle perks and wellness benefits.
* Remote work flexibility.
About Us
Creditron, established in 1994, is a leading provider of payment processing and receivables automation solutions for financial institutions, businesses, government entities, and non-profit organizations across North America.
With over 400 clients, including some of the world's most sophisticated companies...
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Type: Permanent Location: Ottawa, CA-ON
Salary / Rate: 80000
Posted: 2025-10-28 08:09:41
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Responsibilities & Duties:
* Creating and executing detailed test cases covering the software’s features as per established QA policies/procedures and documenting all test results
* Creating and maintaining automated test scripts for the user interface, software functionality, and “ad-hoc” testing
* Log and track defects associated with test results or customer issues, retesting defects as required and as assigned
* Identifying problems in the application, including usability, and ensuring features are implemented as required and specified
* Report the status of test planning, defects and execution activities, including regular status updates to the QA Manager
* Document quality assurance practices as required and as assigned
Skills and Requirements:
* University or College degree in Computer Science or related qualifying work experience
* 3-5 years of QA experience in the software industry; Experience in a Point of Sale environment a plus
* Experience with Linux and Windows operating systems
* Experience with SQL queries and working various database engines; i.e.
MSSQL, MySQL, PostgreSQL, MongoDB.
* Experience with shell scripting (powershell, linux shell) is a plus
* Detail oriented, strong work ethic, self-starter with strong problem solving skills
* Ability to multi-task and to take on varied responsibilities
* Experience with manual, regression, and automation testing
* Ability to work autonomously or as part of a team
* Ability to effectively communicate, in writing and verbally
* Knowledge of SDLC, Quality Assurance concepts, methodologies, and best practices
* Working knowledge of Automated Testing tools and Frameworks (Microsoft Test, Jest, SoapUI, etc.) a plus
* Experience with Cloud based and Microservices technology a plus
Shift Timing:
* 9am - 5pm (EST)
Work Mode:
* Remote
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: Not Specified
Posted: 2025-10-28 08:09:38
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Division or Field Office:
Canton Branch Office
Department of Position: Claims Department
Work from:
Home within ERIEs Footprint Salary Range:
$61,892.00-$98,865.00
*
salary range is for thislevel and may vary based on actual level of role hired for
*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.Position may be eligible for an annual bonus payment.
At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies.
Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.
Benefits That Go Beyond The Basics
We strive to be Above all in Service® to our customers-and to our employees.
That's why Erie Insurance offers you an exceptional benefits package, including:
* Premier health, prescription, dental, and vision benefits for you and your dependents.Coverage begins your first day of work.
* Low contributions to medical and prescription premiums.We currently pay up to 97% of employees' monthly premium costs.
* Pension.We are one of only 13 Fortune 500 companies to offer a traditional pension plan.
Full-time employees are vested after five years of service.
* 401(k) with up to 4% contribution match.The 401(k) is offered in addition to the pension.
* Paid time off.Paid vacation, personal days, sick days, bereavement days and parental leave.
* Career development.Including a tuition reimbursement program for higher education and industry designations.
Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.
Position Summary
Exercises independent discretion and judgement in claims handling involving complex liability issues, to include coverage issues and severe injury claims.
* This is a remote, work from home position anywhere in the Erie Footprint.
* This position will handle Commercial General Liability, operatons claims in NC, VA, WV, and other territories as needed.
* The successful candidate will be required to obtain the necessary licensing within 60 days.
Duties and Responsibilities
* Conducts investigations, evaluate and make recommendations regarding coverage and liability.
* Handles claims involving complex liability, damages or coverages.
* Negotiates with all parties, or their representatives, within designated a...
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Type: Permanent Location: Canton, US-OH
Salary / Rate: Not Specified
Posted: 2025-10-28 08:09:28
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? Ort: Roggentin
⏱️ Art der Anstellung: Vollzeit
? Berufserfahrung: 4 Jahre
⭐️ Website & kununu
Über uns
Die SIV Utility Services ist Teil der Harris-Gruppe, einer der führenden Anbieter für deutsche und internationale Branchensoftware.
Die SIV Utility Services ist ein Full-Service-Dienstleister für Stadtwerke, Energiehändler und andere Versorgungsunternehmen.
Als einer der führenden Lösungspartner für die deutsche und internationale Energie- und Wasserwirtschaft, gestalten wir gemeinsam mit der SIV.AG die Energie- und Wasserwirtschaft von morgen mit.
Deine Aufgaben
* Führung, Entwicklung und Förderung des Teams inkl.
Zielvereinbarungen
* Steuerung und Qualitätssicherung operativer Prozesse und Kundenaufträge
* Ansprechpartner:in für Mitarbeitende und Mandanten im Tagesgeschäft
* Planung von Aufgaben, Ressourcen, Urlaub und Arbeitszeitausgleich
* Organisation interner und externer Schulungen/Coachings
* Analyse von KPIs sowie Soll-Ist-Vergleichen zu Personentagen und Umsätzen
Das bringst du mit
* Abgeschlossene kaufmännische oder vergleichbare Ausbildung
* Mehrjährige Berufserfahrung, idealerweise in der Energiewirtschaft
* Erfahrung in der Mitarbeiterführung
* Sicherer Umgang mit ERP-Systemen, Planungstools und MS Office
* Ausgeprägte Kommunikationsstärke, Empathie und Zielorientierung
* Selbstständige, belastbare und teamfähige Arbeitsweise
Benefits
* Flexible Arbeitszeiten und Remote work
* 30 Tage Urlaub (zusätzlich frei am 24.
und 31.12., sowie zu besonderen Anlässen)
* Verschiedene Weiterbildung und Entwicklungsprogramme
* Finanzielle Leistungen (u.a.
betriebliche Altersvorsorge, Corporate Benefits und Vermögenswirksame Leistungen)
* Betriebliche Gesundheitsförderung (u.a.
Programm zur Förderung der Mentalen Gesundheit und Bike Leasing)
* Förderung einer positiven Arbeitsumgebung und -kultur
Informationen zur Ansprechperson und Bewerbungsprozess
Nora Sill
Talent Acquisition Specialist
Harris DACH
Deine Bewerbung
Bewirb dich ganz einfach mit deinem Lebenslauf. Stelle uns deine Unterlagen bitte in einem PDF-Dokument zusammen.
Unsere Entscheidungsfindung
Damit du weißt, dass alles bei uns angekommen ist, erhältst du eine Eingangsbestätigung.
Unsere Personalabteilung schaut sich deine Bewerbung an und leitet sie schnellstmöglich an die verantwortlichen Fachbereichs- bzw.
Bereichsleiter:innen weiter.
Für den Auswahlprozess und die Entscheidungsfindung brauchen wir in der Regel nicht länger als drei Wochen.
Das Kennenlernen
Zusammen mit den Verantwortlichen aus dem Fachbereich vereinbaren wir mit dir einen Termin zum gegenseitigen Kennenlernen.
Da es uns wichtig ist, dass du dich von Anfang an bei uns wohlfühlst, nehmen wir uns viel Zeit für dich – i...
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Type: Permanent Location: Roggentin, DE-MV
Salary / Rate: 50000
Posted: 2025-10-28 08:09:18
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Position Summary:
Participate in programs to sustain compliance with Kroger Manufacturing Food Safety and Quality requirements.
Responsible for product tests, audits and calibrations.
Perform all jobs safely, efficiently and accurately to maintain and improve the performance of the entire plant in the areas of SQR and our Customer 1 st strategy.
Provide leadership that embodies our 7 Kroger Manufacturing High Performance Work System principles.
Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Colorado, King Soopers merged with The Kroger Company in 1983.
Today, we're proudly serving King Soopers customers in over 115 stores throughout Colorado and Wyoming.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our King Soopers family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page !
Desired Previous Job Experience/Education:
* Associate degree in related field
* Minimum of two years previous quality assurance lab experience
* Knowledge of food safety programs, microbiological and sanitation concepts
* Functional knowledge and use of Microsoft Office
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Type: Permanent Location: Denver, US-CO
Salary / Rate: 28.45
Posted: 2025-10-28 08:09:00
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Job Category:
Supply Chain & Logistics
Job Family:
Sourcing
Job Description:
needed to become a Category Manager.
Provides support for Category Manager by facilitating bids, RFI’s, RFQ’s and RFP’s.
Sources and qualifies suppliers for bulk cheese, ingredients, co-manufacturing, packaging supplies, and miscellaneous items used in the manufacture of various Schreiber Foods products.
Will handle processes end to end from the bid process thru to item set up process to gain an understanding of strategic sourcing.
Maintains strong long term supplier relationships to assure a continuous flow of needed materials to the organization.
Purchases product at the most favorable terms and conditions.
Establishes and monitors supplier product quality and service levels.
What you’ll do:
* Negotiate price, service, delivery dates and other relevant terms and conditions with suppliers. Sources new supplies of raw materials and audits current supplier cost, quantity and service levels.
Maintain strong supplier relationships to assure Schreiber Foods has a competitive advantage in the marketplace through industry information, spot purchases, cost savings, etc.
* Become knowledgeable in systems used in sourcing (PLM, Oracle, Crystal and Diver).
* Use these tools to assist buyers in setting up, inactivating and maintaining purchasing data in the PLM and Oracle system.
* This would include processes such as item set up/maintenance, COM maintenance, IPV resolution and other similar processes.
* Will be the owner of the Supplier Scorecard Process.
* Develop, monitor and update scorecards.
* Develop and maintain rapport with other operational groups to assure timely resolution of problems as well as to review opportunities for spot purchases, etc.
* Together with the leadership team, ensures compliance with Food Safety and Food Quality Plans, in addition to customer requirements.
Interprets and communicates customer requirements to plant production and/or support groups.
Establishes and Audits PCPs, CCPs and Standard Operating Procedures to define and monitor processes, to ensure customer requirements are met.
Reviews incidents during which the procedures are not met, and determines appropriate corrective action for partners failing to follow standard procedures.
What you need to succeed:
* Bachelors in Food/Dairy Science, Business or related field
* 0 – 2 years of experience in Converting, Sourcing, or Finance
* Self-motivated, strong interpersonal skills, tenacity, high attention to detail, willingness to learn and take on new challenges, drive, own self development.
* Ability to travel up to 5%
Eligible partners will receive:
* Get not one, but TWO retirement benefits. When you join our employee-owned company, you’ll be part of our Employee Stock Ownership Plan (ESOP) from day one. In addition to an 8% 401(k) match into the ESOP, Schreiber will contribute an extra amount – ab...
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Type: Permanent Location: Green Bay, US-WI
Salary / Rate: Not Specified
Posted: 2025-10-28 08:08:49
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Job Category:
Intern
Job Family:
Student Intern
Job Description:
We’re looking for an energetic student with a passion for community impact to help us Do Good Through Food.
We think of our interns as an extension of our team, so you won't just be doing mundane tasks.
Our talented community engagement team will be there to guide you as you contribute to a wide range of value-added projects and develop skills that will help you excel after college.
This position is located at our corporate office in Green Bay, WI.
We anticipate a start date in January 2026.
We offer flexible scheduling and ask that you can commit 15-20 hours per week during the school year and 40 hours per week during summer break
In this role, you will:
* Lead elements of partner engagement programs within community engagement, such as:
+ Administration of matching gifts & volunteer rewards
+ Enhancing marketing and promotions of myImpact
+ Developing plant engagement strategies
+ Coordinating Schreiber’s week of giving efforts in our communities
* Support corporate philanthropy efforts, including:
+ Participating in the Schreiber Foundation grant administration
+ Engaging with non-profit organizations
+ Creating and publishing externally facing content
+ Administration of corporate giving programs
* Participate in strategy planning and idea generation
* Have the ability to lead projects and bring new ideas to fruition
* Assist with event planning activities for large- and small-scale events
* Bring fresh perspectives to the community engagement team
Requirements
We're looking for leaders who thrive in fast-paced environments.
The successful candidate will have:
* Status as a full-time college student
* Completed courses in Business Administration or a related field
* Ability to work year round, 15-20 hours/week during the school year and 40 hours/week during summer.
* Strong leadership and interpersonal communication skills
* Ability to meet deadlines
* Creativity with strong attention to detail
* A results-oriented, energetic approach and willingness to learn
* Ability to work independently and take ownership of processes/projects
* Must have a reliable internet connection (minimum 10 mb download speed) at home for hybrid positions
Internship benefits:
* Opportunity to complete real-world projects, participate in team meetings and contribute your ideas
* Exposure to different areas of the business around the world
* Internship program that includes engaging events and opportunities to build relationships at all levels
* Relocation assistance (for eligible internships)
* Rewards program for referring others
* Eight free counseling sessions through our Employee Assistance Program
* Company-provided retirement contributions per...
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Type: Contract Location: Green Bay, US-WI
Salary / Rate: Not Specified
Posted: 2025-10-28 08:08:48
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Description & Requirements
Maximus is seeking a detail-oriented and experienced Quality Analyst.
This role is responsible for conducting quality evaluations of staff performance, supporting calibration sessions, and ensuring alignment with client-defined quality standards.
The ideal candidate will demonstrate strong analytical and communication skills, and a commitment to continuous improvement.
This is a fully remote role.
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met.
- Collaborate in developing new procedures and update existing procedures when changes occur.
- Analyze reports on operational performance and provide solutions to identified issues.
- Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues.
- Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.
- Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate.
- Assist with monitoring performance and meeting contractual requirements using system applications.
- Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.
- Assist with staff training for the purpose of achieving and maintaining quality program goals.
- Analyze effectiveness of key initiatives and quality improvement efforts.
- Perform other duties as assigned by management.
• Participate in calibration sessions to ensure consistency and alignment in quality evaluations across the team.
• Utilize AI tools and technologies to support quality assurance activities, data analysis, and reporting.
• Assist the center with taking calls as needed to support operations and maintain service levels.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
• Monitor agent interactions to ensure adherence to quality standards and provide timely, constructive feedback.
• Meet daily, weekly, and monthly monitoring goals by completing required evaluations, delivering timely feedback, and documenting results to support overall quality targets.
• Maintain strong organizational skills to effectively track monitors across different lines of business
• Collabo...
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Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2025-10-28 08:08:43
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Description & Requirements
Maximus is seeking a detail-oriented and experienced Quality Analyst.
This role is responsible for conducting quality evaluations of staff performance, supporting calibration sessions, and ensuring alignment with client-defined quality standards.
The ideal candidate will demonstrate strong analytical and communication skills, and a commitment to continuous improvement.
This is a fully remote role.
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met.
- Collaborate in developing new procedures and update existing procedures when changes occur.
- Analyze reports on operational performance and provide solutions to identified issues.
- Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues.
- Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.
- Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate.
- Assist with monitoring performance and meeting contractual requirements using system applications.
- Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.
- Assist with staff training for the purpose of achieving and maintaining quality program goals.
- Analyze effectiveness of key initiatives and quality improvement efforts.
- Perform other duties as assigned by management.
• Participate in calibration sessions to ensure consistency and alignment in quality evaluations across the team.
• Utilize AI tools and technologies to support quality assurance activities, data analysis, and reporting.
• Assist the center with taking calls as needed to support operations and maintain service levels.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
• Monitor agent interactions to ensure adherence to quality standards and provide timely, constructive feedback.
• Meet daily, weekly, and monthly monitoring goals by completing required evaluations, delivering timely feedback, and documenting results to support overall quality targets.
• Maintain strong organizational skills to effectively track monitors across different lines of business
• Collabo...
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Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2025-10-28 08:08:43
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Description & Requirements
Maximus is seeking a detail-oriented and experienced Quality Analyst.
This role is responsible for conducting quality evaluations of staff performance, supporting calibration sessions, and ensuring alignment with client-defined quality standards.
The ideal candidate will demonstrate strong analytical and communication skills, and a commitment to continuous improvement.
This is a fully remote role.
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met.
- Collaborate in developing new procedures and update existing procedures when changes occur.
- Analyze reports on operational performance and provide solutions to identified issues.
- Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues.
- Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.
- Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate.
- Assist with monitoring performance and meeting contractual requirements using system applications.
- Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.
- Assist with staff training for the purpose of achieving and maintaining quality program goals.
- Analyze effectiveness of key initiatives and quality improvement efforts.
- Perform other duties as assigned by management.
• Participate in calibration sessions to ensure consistency and alignment in quality evaluations across the team.
• Utilize AI tools and technologies to support quality assurance activities, data analysis, and reporting.
• Assist the center with taking calls as needed to support operations and maintain service levels.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
• Monitor agent interactions to ensure adherence to quality standards and provide timely, constructive feedback.
• Meet daily, weekly, and monthly monitoring goals by completing required evaluations, delivering timely feedback, and documenting results to support overall quality targets.
• Maintain strong organizational skills to effectively track monitors across different lines of business
• Collabo...
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Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2025-10-28 08:08:41
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Description & Requirements
Maximus is seeking a detail-oriented and experienced Quality Analyst.
This role is responsible for conducting quality evaluations of staff performance, supporting calibration sessions, and ensuring alignment with client-defined quality standards.
The ideal candidate will demonstrate strong analytical and communication skills, and a commitment to continuous improvement.
This is a fully remote role.
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met.
- Collaborate in developing new procedures and update existing procedures when changes occur.
- Analyze reports on operational performance and provide solutions to identified issues.
- Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues.
- Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.
- Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate.
- Assist with monitoring performance and meeting contractual requirements using system applications.
- Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.
- Assist with staff training for the purpose of achieving and maintaining quality program goals.
- Analyze effectiveness of key initiatives and quality improvement efforts.
- Perform other duties as assigned by management.
• Participate in calibration sessions to ensure consistency and alignment in quality evaluations across the team.
• Utilize AI tools and technologies to support quality assurance activities, data analysis, and reporting.
• Assist the center with taking calls as needed to support operations and maintain service levels.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
• Monitor agent interactions to ensure adherence to quality standards and provide timely, constructive feedback.
• Meet daily, weekly, and monthly monitoring goals by completing required evaluations, delivering timely feedback, and documenting results to support overall quality targets.
• Maintain strong organizational skills to effectively track monitors across different lines of business
• Collabo...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2025-10-28 08:08:40
-
Description & Requirements
Maximus is seeking a detail-oriented and experienced Quality Analyst.
This role is responsible for conducting quality evaluations of staff performance, supporting calibration sessions, and ensuring alignment with client-defined quality standards.
The ideal candidate will demonstrate strong analytical and communication skills, and a commitment to continuous improvement.
This is a fully remote role.
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met.
- Collaborate in developing new procedures and update existing procedures when changes occur.
- Analyze reports on operational performance and provide solutions to identified issues.
- Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues.
- Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.
- Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate.
- Assist with monitoring performance and meeting contractual requirements using system applications.
- Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.
- Assist with staff training for the purpose of achieving and maintaining quality program goals.
- Analyze effectiveness of key initiatives and quality improvement efforts.
- Perform other duties as assigned by management.
• Participate in calibration sessions to ensure consistency and alignment in quality evaluations across the team.
• Utilize AI tools and technologies to support quality assurance activities, data analysis, and reporting.
• Assist the center with taking calls as needed to support operations and maintain service levels.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
• Monitor agent interactions to ensure adherence to quality standards and provide timely, constructive feedback.
• Meet daily, weekly, and monthly monitoring goals by completing required evaluations, delivering timely feedback, and documenting results to support overall quality targets.
• Maintain strong organizational skills to effectively track monitors across different lines of business
• Collabo...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2025-10-28 08:08:39
-
Description & Requirements
Maximus is seeking a detail-oriented and experienced Quality Analyst.
This role is responsible for conducting quality evaluations of staff performance, supporting calibration sessions, and ensuring alignment with client-defined quality standards.
The ideal candidate will demonstrate strong analytical and communication skills, and a commitment to continuous improvement.
This is a fully remote role.
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met.
- Collaborate in developing new procedures and update existing procedures when changes occur.
- Analyze reports on operational performance and provide solutions to identified issues.
- Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues.
- Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.
- Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate.
- Assist with monitoring performance and meeting contractual requirements using system applications.
- Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.
- Assist with staff training for the purpose of achieving and maintaining quality program goals.
- Analyze effectiveness of key initiatives and quality improvement efforts.
- Perform other duties as assigned by management.
• Participate in calibration sessions to ensure consistency and alignment in quality evaluations across the team.
• Utilize AI tools and technologies to support quality assurance activities, data analysis, and reporting.
• Assist the center with taking calls as needed to support operations and maintain service levels.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
• Monitor agent interactions to ensure adherence to quality standards and provide timely, constructive feedback.
• Meet daily, weekly, and monthly monitoring goals by completing required evaluations, delivering timely feedback, and documenting results to support overall quality targets.
• Maintain strong organizational skills to effectively track monitors across different lines of business
• Collabo...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2025-10-28 08:08:38
-
Description & Requirements
Maximus is seeking a detail-oriented and experienced Quality Analyst.
This role is responsible for conducting quality evaluations of staff performance, supporting calibration sessions, and ensuring alignment with client-defined quality standards.
The ideal candidate will demonstrate strong analytical and communication skills, and a commitment to continuous improvement.
This is a fully remote role.
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met.
- Collaborate in developing new procedures and update existing procedures when changes occur.
- Analyze reports on operational performance and provide solutions to identified issues.
- Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues.
- Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.
- Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate.
- Assist with monitoring performance and meeting contractual requirements using system applications.
- Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.
- Assist with staff training for the purpose of achieving and maintaining quality program goals.
- Analyze effectiveness of key initiatives and quality improvement efforts.
- Perform other duties as assigned by management.
• Participate in calibration sessions to ensure consistency and alignment in quality evaluations across the team.
• Utilize AI tools and technologies to support quality assurance activities, data analysis, and reporting.
• Assist the center with taking calls as needed to support operations and maintain service levels.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
• Monitor agent interactions to ensure adherence to quality standards and provide timely, constructive feedback.
• Meet daily, weekly, and monthly monitoring goals by completing required evaluations, delivering timely feedback, and documenting results to support overall quality targets.
• Maintain strong organizational skills to effectively track monitors across different lines of business
• Collabo...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2025-10-28 08:08:37
-
Description & Requirements
Maximus is seeking a detail-oriented and experienced Quality Analyst.
This role is responsible for conducting quality evaluations of staff performance, supporting calibration sessions, and ensuring alignment with client-defined quality standards.
The ideal candidate will demonstrate strong analytical and communication skills, and a commitment to continuous improvement.
This is a fully remote role.
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met.
- Collaborate in developing new procedures and update existing procedures when changes occur.
- Analyze reports on operational performance and provide solutions to identified issues.
- Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues.
- Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.
- Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate.
- Assist with monitoring performance and meeting contractual requirements using system applications.
- Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.
- Assist with staff training for the purpose of achieving and maintaining quality program goals.
- Analyze effectiveness of key initiatives and quality improvement efforts.
- Perform other duties as assigned by management.
• Participate in calibration sessions to ensure consistency and alignment in quality evaluations across the team.
• Utilize AI tools and technologies to support quality assurance activities, data analysis, and reporting.
• Assist the center with taking calls as needed to support operations and maintain service levels.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
• Monitor agent interactions to ensure adherence to quality standards and provide timely, constructive feedback.
• Meet daily, weekly, and monthly monitoring goals by completing required evaluations, delivering timely feedback, and documenting results to support overall quality targets.
• Maintain strong organizational skills to effectively track monitors across different lines of business
• Collabo...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2025-10-28 08:08:36
-
Description & Requirements
Maximus is seeking a detail-oriented and experienced Quality Analyst.
This role is responsible for conducting quality evaluations of staff performance, supporting calibration sessions, and ensuring alignment with client-defined quality standards.
The ideal candidate will demonstrate strong analytical and communication skills, and a commitment to continuous improvement.
This is a fully remote role.
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met.
- Collaborate in developing new procedures and update existing procedures when changes occur.
- Analyze reports on operational performance and provide solutions to identified issues.
- Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues.
- Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.
- Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate.
- Assist with monitoring performance and meeting contractual requirements using system applications.
- Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.
- Assist with staff training for the purpose of achieving and maintaining quality program goals.
- Analyze effectiveness of key initiatives and quality improvement efforts.
- Perform other duties as assigned by management.
• Participate in calibration sessions to ensure consistency and alignment in quality evaluations across the team.
• Utilize AI tools and technologies to support quality assurance activities, data analysis, and reporting.
• Assist the center with taking calls as needed to support operations and maintain service levels.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
• Monitor agent interactions to ensure adherence to quality standards and provide timely, constructive feedback.
• Meet daily, weekly, and monthly monitoring goals by completing required evaluations, delivering timely feedback, and documenting results to support overall quality targets.
• Maintain strong organizational skills to effectively track monitors across different lines of business
• Collabo...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2025-10-28 08:08:35
-
Description & Requirements
Maximus is seeking a detail-oriented and experienced Quality Analyst.
This role is responsible for conducting quality evaluations of staff performance, supporting calibration sessions, and ensuring alignment with client-defined quality standards.
The ideal candidate will demonstrate strong analytical and communication skills, and a commitment to continuous improvement.
This is a fully remote role.
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met.
- Collaborate in developing new procedures and update existing procedures when changes occur.
- Analyze reports on operational performance and provide solutions to identified issues.
- Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues.
- Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.
- Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate.
- Assist with monitoring performance and meeting contractual requirements using system applications.
- Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.
- Assist with staff training for the purpose of achieving and maintaining quality program goals.
- Analyze effectiveness of key initiatives and quality improvement efforts.
- Perform other duties as assigned by management.
• Participate in calibration sessions to ensure consistency and alignment in quality evaluations across the team.
• Utilize AI tools and technologies to support quality assurance activities, data analysis, and reporting.
• Assist the center with taking calls as needed to support operations and maintain service levels.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
• Monitor agent interactions to ensure adherence to quality standards and provide timely, constructive feedback.
• Meet daily, weekly, and monthly monitoring goals by completing required evaluations, delivering timely feedback, and documenting results to support overall quality targets.
• Maintain strong organizational skills to effectively track monitors across different lines of business
• Collabo...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2025-10-28 08:08:34
-
Description & Requirements
Maximus is seeking a detail-oriented and experienced Quality Analyst.
This role is responsible for conducting quality evaluations of staff performance, supporting calibration sessions, and ensuring alignment with client-defined quality standards.
The ideal candidate will demonstrate strong analytical and communication skills, and a commitment to continuous improvement.
This is a fully remote role.
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met.
- Collaborate in developing new procedures and update existing procedures when changes occur.
- Analyze reports on operational performance and provide solutions to identified issues.
- Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues.
- Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.
- Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate.
- Assist with monitoring performance and meeting contractual requirements using system applications.
- Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.
- Assist with staff training for the purpose of achieving and maintaining quality program goals.
- Analyze effectiveness of key initiatives and quality improvement efforts.
- Perform other duties as assigned by management.
• Participate in calibration sessions to ensure consistency and alignment in quality evaluations across the team.
• Utilize AI tools and technologies to support quality assurance activities, data analysis, and reporting.
• Assist the center with taking calls as needed to support operations and maintain service levels.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
• Monitor agent interactions to ensure adherence to quality standards and provide timely, constructive feedback.
• Meet daily, weekly, and monthly monitoring goals by completing required evaluations, delivering timely feedback, and documenting results to support overall quality targets.
• Maintain strong organizational skills to effectively track monitors across different lines of business
• Collabo...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2025-10-28 08:08:33
-
Description & Requirements
Maximus is seeking a detail-oriented and experienced Quality Analyst.
This role is responsible for conducting quality evaluations of staff performance, supporting calibration sessions, and ensuring alignment with client-defined quality standards.
The ideal candidate will demonstrate strong analytical and communication skills, and a commitment to continuous improvement.
This is a fully remote role.
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met.
- Collaborate in developing new procedures and update existing procedures when changes occur.
- Analyze reports on operational performance and provide solutions to identified issues.
- Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues.
- Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.
- Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate.
- Assist with monitoring performance and meeting contractual requirements using system applications.
- Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.
- Assist with staff training for the purpose of achieving and maintaining quality program goals.
- Analyze effectiveness of key initiatives and quality improvement efforts.
- Perform other duties as assigned by management.
• Participate in calibration sessions to ensure consistency and alignment in quality evaluations across the team.
• Utilize AI tools and technologies to support quality assurance activities, data analysis, and reporting.
• Assist the center with taking calls as needed to support operations and maintain service levels.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
• Monitor agent interactions to ensure adherence to quality standards and provide timely, constructive feedback.
• Meet daily, weekly, and monthly monitoring goals by completing required evaluations, delivering timely feedback, and documenting results to support overall quality targets.
• Maintain strong organizational skills to effectively track monitors across different lines of business
• Collabo...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2025-10-28 08:08:32
-
Description & Requirements
Maximus is seeking a detail-oriented and experienced Quality Analyst.
This role is responsible for conducting quality evaluations of staff performance, supporting calibration sessions, and ensuring alignment with client-defined quality standards.
The ideal candidate will demonstrate strong analytical and communication skills, and a commitment to continuous improvement.
This is a fully remote role.
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met.
- Collaborate in developing new procedures and update existing procedures when changes occur.
- Analyze reports on operational performance and provide solutions to identified issues.
- Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues.
- Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.
- Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate.
- Assist with monitoring performance and meeting contractual requirements using system applications.
- Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.
- Assist with staff training for the purpose of achieving and maintaining quality program goals.
- Analyze effectiveness of key initiatives and quality improvement efforts.
- Perform other duties as assigned by management.
• Participate in calibration sessions to ensure consistency and alignment in quality evaluations across the team.
• Utilize AI tools and technologies to support quality assurance activities, data analysis, and reporting.
• Assist the center with taking calls as needed to support operations and maintain service levels.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
• Monitor agent interactions to ensure adherence to quality standards and provide timely, constructive feedback.
• Meet daily, weekly, and monthly monitoring goals by completing required evaluations, delivering timely feedback, and documenting results to support overall quality targets.
• Maintain strong organizational skills to effectively track monitors across different lines of business
• Collabo...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2025-10-28 08:08:31
-
Description & Requirements
Maximus is seeking a detail-oriented and experienced Quality Analyst.
This role is responsible for conducting quality evaluations of staff performance, supporting calibration sessions, and ensuring alignment with client-defined quality standards.
The ideal candidate will demonstrate strong analytical and communication skills, and a commitment to continuous improvement.
This is a fully remote role.
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met.
- Collaborate in developing new procedures and update existing procedures when changes occur.
- Analyze reports on operational performance and provide solutions to identified issues.
- Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues.
- Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.
- Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate.
- Assist with monitoring performance and meeting contractual requirements using system applications.
- Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.
- Assist with staff training for the purpose of achieving and maintaining quality program goals.
- Analyze effectiveness of key initiatives and quality improvement efforts.
- Perform other duties as assigned by management.
• Participate in calibration sessions to ensure consistency and alignment in quality evaluations across the team.
• Utilize AI tools and technologies to support quality assurance activities, data analysis, and reporting.
• Assist the center with taking calls as needed to support operations and maintain service levels.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
• Monitor agent interactions to ensure adherence to quality standards and provide timely, constructive feedback.
• Meet daily, weekly, and monthly monitoring goals by completing required evaluations, delivering timely feedback, and documenting results to support overall quality targets.
• Maintain strong organizational skills to effectively track monitors across different lines of business
• Collabo...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2025-10-28 08:08:30
-
Description & Requirements
Maximus is seeking a detail-oriented and experienced Quality Analyst.
This role is responsible for conducting quality evaluations of staff performance, supporting calibration sessions, and ensuring alignment with client-defined quality standards.
The ideal candidate will demonstrate strong analytical and communication skills, and a commitment to continuous improvement.
This is a fully remote role.
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met.
- Collaborate in developing new procedures and update existing procedures when changes occur.
- Analyze reports on operational performance and provide solutions to identified issues.
- Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues.
- Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.
- Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate.
- Assist with monitoring performance and meeting contractual requirements using system applications.
- Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.
- Assist with staff training for the purpose of achieving and maintaining quality program goals.
- Analyze effectiveness of key initiatives and quality improvement efforts.
- Perform other duties as assigned by management.
• Participate in calibration sessions to ensure consistency and alignment in quality evaluations across the team.
• Utilize AI tools and technologies to support quality assurance activities, data analysis, and reporting.
• Assist the center with taking calls as needed to support operations and maintain service levels.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
• Monitor agent interactions to ensure adherence to quality standards and provide timely, constructive feedback.
• Meet daily, weekly, and monthly monitoring goals by completing required evaluations, delivering timely feedback, and documenting results to support overall quality targets.
• Maintain strong organizational skills to effectively track monitors across different lines of business
• Collabo...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2025-10-28 08:08:29
-
Description & Requirements
Maximus is seeking a detail-oriented and experienced Quality Analyst.
This role is responsible for conducting quality evaluations of staff performance, supporting calibration sessions, and ensuring alignment with client-defined quality standards.
The ideal candidate will demonstrate strong analytical and communication skills, and a commitment to continuous improvement.
This is a fully remote role.
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met.
- Collaborate in developing new procedures and update existing procedures when changes occur.
- Analyze reports on operational performance and provide solutions to identified issues.
- Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues.
- Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project.
- Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate.
- Assist with monitoring performance and meeting contractual requirements using system applications.
- Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows.
- Assist with staff training for the purpose of achieving and maintaining quality program goals.
- Analyze effectiveness of key initiatives and quality improvement efforts.
- Perform other duties as assigned by management.
• Participate in calibration sessions to ensure consistency and alignment in quality evaluations across the team.
• Utilize AI tools and technologies to support quality assurance activities, data analysis, and reporting.
• Assist the center with taking calls as needed to support operations and maintain service levels.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
• Monitor agent interactions to ensure adherence to quality standards and provide timely, constructive feedback.
• Meet daily, weekly, and monthly monitoring goals by completing required evaluations, delivering timely feedback, and documenting results to support overall quality targets.
• Maintain strong organizational skills to effectively track monitors across different lines of business
• Collabo...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2025-10-28 08:08:29
