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Contexte
Au sein de la Direction Analytics & IA de la DSI Hermès, nous accélérons la transformation data et intelligence artificielle au service des métiers de la Maison.
Dans ce cadre, nous recherchons un Data Product Owner Analytics & IA dédié aux enjeux Supply Chain.
Véritable interface entre les équipes métiers, la stratégie data de l'entreprise et les équipes techniques, vous pilotez un portefeuille de produits data à fort impact business.
Vous intervenez sur l'ensemble du cycle de vie produit : identification des problématiques métiers, cadrage, delivery, mise en production, suivi de la performance et amélioration continue des solutions Analytics & IA.
À ce stade, la dimension Analytics est centrale, avec une montée en puissance progressive des cas d'usage IA.
Vos missions
Définir la vision produit Analytics & IA
* Porter la vision produit des solutions data et IA pour le périmètre Supply Chain
* Identifier et qualifier les problématiques métiers à fort impact : prévisions, approvisionnement, logistique, optimisation des stocks, planification
* Construire et piloter la roadmap produit en arbitrant entre innovation, amélioration continue et enjeux d'industrialisation
* Définir les objectifs produit, KPIs de valeur et indicateurs d'adoption
Piloter le delivery des produits data
* Animer le backlog produit et rédiger les User Stories avec les équipes métiers et techniques
* Coordonner une squad pluridisciplinaire composée de Data Analysts, Analytics Engineers, Data Engineers et ML Engineers selon les projets
* Superviser les phases de tests, validation métier et mise en production
* Garantir l'alignement avec les équipes architecture, sécurité, privacy et Data Foundation
Assurer la fiabilité des produits en production
* Définir et suivre les SLO/SLA des produits data
* Piloter les incidents majeurs et les analyses post-mortem
* Garantir la qualité et la fiabilité des données via des dispositifs de monitoring et d'alerting
* Suivre la performance des modèles IA : dérive, explicabilité, réentraînement, conformité réglementaire
Accompagner l'adoption et la création de valeur
* Mesurer l'impact business des solutions déployées
* Accompagner les métiers dans l'adoption des outils et usages data
* Animer les instances de pilotage produit : sprint reviews, roadmap, revues de valeur
* Communiquer auprès des sponsors et parties prenantes sur les résultats obtenus
Profil recherché
Expérience
* Vous justifiez d'au moins 5 ans d'expérience, dont 3 ans minimum en Product Management / Product Ownership sur des produits Data, Analytics ou IA
* Vous avez déjà piloté des produits en production avec des enjeux de performance, fiabilité et adoption
* Vous maîtrisez les environnements Agile et les problématiques de Run (SLA/SLO, incidents, ITIL)
Connaissances métiers et compétences techniques...
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Type: Permanent Location: PANTIN, FR-75
Salary / Rate: Not Specified
Posted: 2026-08-18 10:55:55
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Responsibilities:
SAV / After Sales Repair Center
* Collaborate with store teams on customer service and after-sales service matters
* Handle repair and defective leather goods, ensuring proper assessment and follow-up
* Manage spare parts inventory for leather repairs
* Ensure proper implementation of repair center workflows and coordinate with relevant stakeholders to deliver high-quality and efficient repairs
* Monitor after-sales center operations to maintain premium service standards
* Handle and resolve customer repair cases and enquiries by providing accurate information and timely follow-up
* Work closely with craftsmen to ensure repair quality meets client expectations
* Proactively follow up on repair cases with stores and the Paris after-sales team
* Maintain close communication with the Paris team for overseas repair cases
External & Internal Coordination
* Liaise with external vendors for specific after-sales service requests
* Coordinate closely with logistics teams to ensure timely and accurate shipment of repair goods
* Work collaboratively with store after-sales teams and internal departments on all after-sales matters
* Provide support for ad-hoc or urgent repair and maintenance requests
Reporting & Data Administration
* Ensure all repair files and qualitative data are accurately recorded in the system
* Monitor and analyze monthly KPIs to drive continuous improvement in lead time and service quality
* Maintain and update reference materials and system records
* Prepare regular and ad-hoc after-sales and repair reports for management review
Back-office & Operational Support
* Provide on-site support for after-sales operations across various locations, including office, warehouse, and retail stores as required.
* Ensure smooth day-to-day operational processes within the after-sales function
Requirements:
* Minimum 2 years of relevant working experience
* Strong customer service mindset with the ability to handle enquiries effectively and professionally
* Passion for the brand with sound knowledge of Hermès products
* Independent, detail-minded, and highly organized with strong analytical skills
* Ability to work in a dynamic and fast-paced environment while maintaining high accuracy
* Strong sense of responsibility and ability to uphold company standards and guidelines
* Excellent communication, presentation, and problem-solving skills
* Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
* Good command of written and spoken English and Chinese (Cantonese and Mandarin)
* Willingness to work across multiple locations (office, warehouse, stores)
* Knowledge of Power BI and proficiency in French would be an advantage.
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Type: Permanent Location: Hong Kong, HK-HK
Salary / Rate: Not Specified
Posted: 2026-08-18 10:55:52
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Vos atouts
Vous aimez comprendre les besoins métiers, structurer des projets et transformer des problématiques opérationnelles en solutions concrètes.
Doté d'un excellent sens de l'organisation, vous savez coordonner des interlocuteurs variés, challenger les besoins et accompagner le changement.
Curieux, pragmatique et force de proposition, vous appréciez évoluer dans des environnements en transformation où la collaboration avec les équipes métiers et IT est essentielle.
À propos de l'entité
Au sein de la Direction Financière du Pôle Maison, Hermès recrute un Chef de Projets MOA SI H/F afin d'accompagner les projets de transformation des systèmes d'information au service des différentes activités de la Maison.
Intégré à l'équipe Projets Maîtrise d'Ouvrage SI, basée à Pantin, vous travaillerez en étroite collaboration avec les équipes Finance, Opérations, Collection, Développement & Qualité, Production, Commercial et Communication.
Vous contribuerez à la mise en œuvre de solutions numériques répondant aux enjeux opérationnels du métier et participerez à des programmes de transformation d'envergure autour des outils de production, de qualité, de gestion du cycle de vie des produits et de la Data.
Votre rôle sera de faire le lien entre les métiers et les équipes de la Direction des Systèmes d'Information du Groupe afin de garantir la bonne définition des besoins, le pilotage des projets et l'accompagnement des utilisateurs jusqu'à la mise en production des solutions.
Vos missions
* Accompagner les utilisateurs sur les applications du périmètre, assurer leur montée en compétence et promouvoir les bonnes pratiques d'utilisation.
* Identifier, recueillir et challenger les besoins métiers afin de proposer des solutions adaptées aux enjeux opérationnels.
* Réaliser les phases de cadrage des projets, analyser les processus existants et rédiger les expressions de besoins fonctionnelles.
* Participer à la conception des solutions en collaboration avec les équipes de la Direction des Systèmes d'Information.
* Piloter les phases de recette fonctionnelle, coordonner les tests et garantir la conformité des solutions avant leur déploiement.
* Accompagner le déploiement des nouveaux outils, animer les formations et conduire le changement auprès des utilisateurs.
* Contribuer aux projets Data en participant à la qualité des données, à la définition des interfaces et à la mise en place des reportings décisionnels.
* Produire une documentation fonctionnelle claire afin de favoriser le partage de connaissances et la pérennité des solutions.
* Participer activement aux projets de transformation SI autour des domaines Production, PLM, QMS, MES et Business Intelligence.
Votre profil
Diplômé d'une école d'ingénieur ou d'une formation équivalente (Bac+5), vous justifiez d'une expérience d'au moins 6 ans en maîtrise d'ouvrage SI, en gestion d...
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Type: Permanent Location: PANTIN, FR-75
Salary / Rate: Not Specified
Posted: 2026-08-18 10:55:50
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A propos de l'entité :
Au sein de la Direction SI Omnicanal, rattachée à Hermès Data, Technologie et Innovation.
Vous évoluez au cœur de projets stratégiques qui relient les métiers, les filiales et les boutiques afin d'offrir une expérience toujours plus fluide et cohérente.
Rattaché au Responsable du pôle Gouvernance, vous pilotez la roadmap stratégique, tactique et opérationnelle de la Direction SI Omnicanal.
À l'interface des directions métiers et SI, vous contribuez à l'alignement entre les priorités business, les capacités de réalisation et les investissements, tout en accompagnant une transformation ambitieuse dans un contexte de forte croissance.
Vous disposez d'une réelle autonomie pour éclairer les décisions, structurer la gouvernance et faire avancer des projets à fort impact.
Vos atouts :
Vous aimez structurer, fédérer et faire avancer des projets ambitieux.
Vous prenez des initiatives, facilitez les décisions et recherchez des solutions durables.
Vous trouvez votre motivation dans les environnements exigeants où votre vision et votre sens de l'organisation créent un impact concret.
Vos missions :
* Construire et piloter la roadmap stratégique, opérationnelle et budgétaire de la Direction SI Omnicanal.
* Structurer le portefeuille de projets, prioriser les initiatives et garantir une vision claire des engagements.
* Animer les instances de gouvernance et faciliter les arbitrages avec les directions métiers et SI.
* Anticiper les dépendances, analyser les risques et proposer des scénarios d'ajustement.
* Accompagner les équipes dans l'amélioration des méthodes, des processus et des outils tels que Planisware, JIRA, ServiceNow et Power BI.
* Contribuer à la préparation des cycles PI dans un environnement SAFe afin d'assurer une exécution cohérente de la stratégie.
Votre profil :
Vous savez donner de la visibilité, créer l'alignement et accompagner des équipes dans des contextes complexes et internationaux.
Vous maîtrisez les pratiques de gouvernance de portefeuille, les approches Agile et les outils de pilotage.
Votre curiosité, votre rigueur et votre capacité à transmettre feront la différence pour construire les projets de demain.
Employeur responsable, nous nous engageons dans l'éthique, les diversités et l'inclusion.
Rejoignez l'aventure humaine Hermès !"Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde.
Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable.
L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception.
Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde."
....Read more...
Type: Permanent Location: PANTIN, FR-75
Salary / Rate: Not Specified
Posted: 2026-08-18 10:55:46
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Mission générale
Au sein du service Développement Technique, vous contribuerez à plusieurs projets R&D à visée exploratoire et/ou de compréhension sur les produits, les matériaux et/ou les procédés mis en œuvre sur le site de la CATE et plus largement au sein de la Filière Céramique d'Hermès.
En fonction de votre profil, il s'agira de développer et/ou de qualifier de nouveaux produits, matériaux et/ou procédés et d'intégrer les nouvelles techniques de caractérisation et savoir-faire s'y rapportant.
Vous travaillerez sous la responsabilité d'un Ingénieur Développement Technique et en collaboration avec les équipes de Production, de Supply chain, des Achats, de Qualité de la CATE mais aussi avec les équipes de Beyrand.
En externe, vous serez en interface avec nos partenaires, fournisseurs, sous-traitants, laboratoires...
Principales activités
Un projet majeur qui vous sera confié.
Il servira de trame à votre parcours et vous permettra d'interagir avec de nombreux services et partenaires.
Dans ce cadre, vous participerez et contribuez :
* Au développement de nouveaux produits et à leur qualification dans une ambition Qualité/Coût/Délai/Prestation
* A la mise au point de nouvelles matières et de nouveaux procédés dans le respect des cadres réglementaires et répondant aux ambitions de la création
* Au développement de nouvelles méthodes d'essai et/ou de validation
* A la veille technologique : revue bibliographique, brevets
* Au reporting et à la capitalisation des connaissances
D'autres projets mineurs pourront vous être confiés.
Ils vous permettront de vous intégrer pleinement à la vie de l'équipe, du site et de la filière.
Profil du candidat
* Etudiant(e) en école d'ingénieur ou Master, avec un cursus généraliste ou une spécialisation dans les matériaux (des connaissances en céramique seraient un plus)
* Esprit d'analyse et de synthèse
* Bonne sensibilité aux technologies, aux matières, à la qualité et au produit
* Organisation et rigueur, curiosité
* Bonnes qualités relationnelles, esprit d'équipe, dynamisme et réactivité
* Maitrise des outils informatiques classiques
Employeur responsable, nous nous engageons dans l'éthique, les diversités et l'inclusion.
Rejoignez l'aventure humaine Hermès ! "Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde.
Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable.
L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception.
Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde."
....Read more...
Type: Permanent Location: NONTRON, FR-NAQ
Salary / Rate: Not Specified
Posted: 2026-08-18 10:55:43
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Main Responsibilities:
* Responsible for all the daily store operational duties
* Responsible for all sales activities related to selected metiers (product categories)
* Delivers exceptional client service and maintains a pleasant shopping environment consistent with our brand image
* Establish and maintain relationships with all clients
* Keep clients informed on new products or services, changes, etc.
* Identifies and handles client enquiries and concerns
* Executes sales plans and participates in in-store animations and communications events
* Communicates feedback gathered through in-store activities to store management
* Other duties as assigned
Requirements and Capabilities:
* At least 3 years of relevant experience in high-end fashion, luxury industry or in similar capacity
* Strong communication skills
* Fluent in English, other languages are a plus
* A team player who embodies the values of the House
* Positive attitude, energetic, and strong work ethic
* Service-oriented and enjoys genuine connections with clients
* Able to work in a rapid retail environment
* Computer skills and mobile device skills required
A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide.
Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.
The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources.
Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
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Type: Permanent Location: Singapore, SG-01
Salary / Rate: Not Specified
Posted: 2026-08-18 10:55:40
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Description courte pour les candidats internes
Description pour les candidats internes
Le groupe HMM:
Le GroupeHermèsManufacture deMétaux (HMM) est spécialisé dans la fabrication de pièces métalliques de très haute qualité principalement pour la maroquinerie.
Reconnue pour le savoir-faire de ses 900 collaborateurs dans l'usinage, le polissage et le traitement de surface en métaux précieux, HMM regroupe en Europe 4 pôles industriels.
Leur expertise est mise au service du développement des différents métiers d'Hermès ainsi que d'une clientèle haut de gamme de maroquiniers, ou de grandes maisons de mode à travers le monde.
La société et son contexte:
La Fabrique de Champigny-sur-Marne est le site principal du Pôle HMM Ãle-de-France avec un savoir-faire spécifique en développement de produits, tribofinition, galvanoplastie et montage de boucles et de fermoirs.
Située à Champigny sur Marne dans le Val de Marne, le site fabrique des pièces métalliques pour des clients renommés du secteur de la mode.
Principales Activités:
Sous le contrôle de la Responsable Production, l'artisan polisseur réalise manuellement ou mécaniquement différentes opérations de polissage au contact d'abrasifs dans le respect des gammes de production.
1/ Préparer son environnement de travail :
* Préparer les pièces à travailler et les équipements nécessaires à la réalisation ou à la poursuite d'un poste.
* Monter les outillages et régler les équipements d'émerisage et de polissage des pièces.
* Entretenir son poste de travail.
* Respecter les consignes d'Environnement, d'Hygiène et sécurité.
2/ Assurer sa production:
* Prendre en compte les Ordres de Fabrication.
* Réaliser les opérations de polissage dans le respect des consignes.
* Adapter les opérations de polissage en cours de fabrication (réglage de vitesse, changement de pâtes, etc) selon la gamme établie.
* Contrôler la qualité de l'opération de polissage: dimensionnel, de forme, d'aspect.
* Peut être amené à soumettre les pièces au contrôle pour validation.
* Alerter sa hiérarchie de tout aléa ou difficulté rencontré.
* Renseigner les documents de suivi de production.
3/ Communiquer avec son environnement de travail
* Communiquer efficacement avec les multiples collaborateurs.
Profil :
Expérience minimum de 9 mois en polissage
L'obtention d'un CQPM polisseur ou toute formation au polissage serait un plus
Vous êtes une personne manuelle, dotée d'une fine dextérité
Qualités requises:
Savoir-faire
* Lecture de gammes,
* Connaissance des matériaux,
* Connaissance sur les techniques de polissage et d'abrasion,
* Connaissances sur les outils utilisés en polissage,
* Connaissances en sécurité des machines, et conditions de travail (équipements de protections, risques professionnels),
* Connaissance des moyens de contrôle mis Ã...
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Type: Permanent Location: CHAMPIGNY SUR MARNE, FR-IDF
Salary / Rate: Not Specified
Posted: 2026-08-18 10:55:37
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Le Groupe Hermès Manufacture de Métaux est spécialisé dans la fabrication de pièces métalliques de très haute qualité principalement pour la maroquinerie.
Reconnue pour le savoir-faire de ses 900 collaborateurs dans l'usinage, le polissage et le traitement de surface en métaux précieux, Hermès Manufacture de Métaux regroupe en Europe 8 sites industriels.
Leur expertise est mise au service du développement des différents métiers d'Hermès ainsi que d'une clientèle haut de gamme de maroquiniers, ou de grandes maisons de mode à travers le monde.
Dans le cadre de l'intégration des sociétés de Hermès Manufacture de Métaux en 2020 au sein du groupe Hermès et de la construction d'un projet industriel et humain commun à l'ensemble du pôle, nous recherchons un programmeur régleur CNC.
Le poste est basé sur le site de la Fabrique de Roye et reporte au Responsable de secteur usinage du site.
Grace à l'implication et au savoir-faire d'exception des 120 salariés du site, la Fabrique de Roye réalise le matriçage, l'usinage et l'assemblage de pièces métalliques, pour différents clients internes et externes.
Vous assurez en toute autonomie la programmation, les mises en train, les réglages et le suivi de production sur des machines CNC.
Vous participez à la formation des opérateurs sur machine pour garantir un bon fonctionnement en production.
Vous êtes impliqué dans les développements de nouveaux produits, en apportant votre connaissance technique, et en réalisant les maquettes et les livrables en qualité et dans les délais.
Vous intégrerez le service usinage comprenant 17 FANUC (3, 4 et 5 axes), 7 CHIRON, 4 BUMOTEC, 1 Tour Décolletage STAR, 3 BROTHER, etc.
Vos missions générales seront les suivantes :
PRODUCTION
* Réaliser en FAO les programmes d'usinages sur les pièces à passer en production
* Procéder au réglage machine pour les changements de série : assurer la qualité et la cadence de l'opération
* Former l'opérateur sur l'opération réglée : manipulations, points de vigilance et contrôles dimensionnels à réaliser
* Intervenir sur les dépannages (changement d'outils, pannes machines, ...) en veillant à la réactivité pour la remise en route et en garantissant la qualité et la cadence après intervention
* Lancer, manipuler et dépanner les éléments participants à l'automatisation des moyens de production : cellules robotiques, cobotisation (URs & FANUC), ...
AMELIORATION
• Identifier les opportunités d'amélioration de cadence, de qualité, ou d'efficacités
• Travailler sur l'optimisation des programmes, de consommation des outils ou de matières
• Réduire les temps de chargements automatiques par l'optimisation des trajectoires et des manipulations
DEVELOPPEMENT
Participer à la réalisation des maquettes et autres jalons de développement: programmation et réalisation en machine
Participer aux points techniques de développement
CO...
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Type: Permanent Location: ROYE(80), FR-80
Salary / Rate: Not Specified
Posted: 2026-08-18 10:55:35
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Le groupe HMM:
Le GroupeHermèsManufacture deMétaux (HMM) est spécialisé dans la fabrication de pièces métalliques de très haute qualité principalement pour la maroquinerie.
Reconnue pour le savoir-faire de ses 900 collaborateurs dans l'usinage, le polissage et le traitement de surface en métaux précieux, HMM regroupe en Europe 4 pôles industriels.
Leur expertise est mise au service du développement des différents métiers d'Hermès ainsi que d'une clientèle haut de gamme de maroquiniers, ou de grandes maisons de mode à travers le monde.
La société et son contexte:
La Fabrique de Guarda est l'un des établissements du Pôle HMM Portugal.
Principales Activités:
Sous le contrôle du Responsable d'Atelier, l'artisan Polisseur réalise manuellement ou mécaniquement différentes opérations de polissage au contact d'abrasifs dans le respect des gammes de production.
Principales activités:
* Préparation et polissage de métaux, tels que le laiton et l'inox
* Exécution des différentes étapes de polissage et de finition
* Identifier et différencier les rebuts et les retouches
* Assurer la conformité des pièces
* Réaliser les opérations de contrôle
* Garantir le plus haut niveau de qualité des pièces produites
* Veiller à l'organisation et à la propreté
Profil :
* Niveau de scolarité obligatoire
* Goût pour le travail minutieux
* Rigueur et patience
* Attention aux détails
* Bonne motricité fine et capacité visuelle (avec ou sans lunettes)
* Intérêt pour l'aspect esthétique
* Aucune expérience requise dans le domaine du polissage
Qualités requises:
Savoir-faire
* Lecture de gammes,
* Connaissance des matériaux,
* Connaissance sur les techniques de polissage et d'abrasion,
* Connaissances sur les outils utilisés en polissage,
* Connaissances en sécurité des machines, et conditions de travail (équipements de protections, risques professionnels),
* Connaissance des moyens de contrôle mis à sa disposition,
* Connaissances sur les défauts de polissage et les méthodes pour y remédier
Savoir-être
* Rigueur
* Minutie
* Concentration
* Responsabilité
* Patience
* Sens du collectif
"Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde.
Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable.
L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception.
Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde."
....Read more...
Type: Permanent Location: Guarda, PT-09
Salary / Rate: Not Specified
Posted: 2026-08-18 10:55:34
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Le groupe HMM:
Le GroupeHermèsManufacture deMétaux (HMM) est spécialisé dans la fabrication de pièces métalliques de très haute qualité principalement pour la maroquinerie.
Reconnue pour le savoir-faire de ses 900 collaborateurs dans l'usinage, le polissage et le traitement de surface en métaux précieux, HMM regroupe en Europe 4 pôles industriels.
Leur expertise est mise au service du développement des différents métiers d'Hermès ainsi que d'une clientèle haut de gamme de maroquiniers, ou de grandes maisons de mode à travers le monde.
La société et son contexte:
La Fabrique de Guarda est l'un des établissements du Pôle HMM Portugal.
Principales Activités:
Sous le contrôle du Responsable d'Atelier, l'artisan Polisseur réalise manuellement ou mécaniquement différentes opérations de polissage au contact d'abrasifs dans le respect des gammes de production.
Principales activités:
* Préparation et polissage de métaux, tels que le laiton et l'inox
* Exécution des différentes étapes de polissage et de finition
* Identifier et différencier les rebuts et les retouches
* Assurer la conformité des pièces
* Réaliser les opérations de contrôle
* Garantir le plus haut niveau de qualité des pièces produites
* Veiller à l'organisation et à la propreté
Profil :
* Niveau de scolarité obligatoire
* Goût pour le travail minutieux
* Rigueur et patience
* Attention aux détails
* Bonne motricité fine et capacité visuelle (avec ou sans lunettes)
* Intérêt pour l'aspect esthétique
* Aucune expérience requise dans le domaine du polissage
Qualités requises:
Savoir-faire
* Lecture de gammes,
* Connaissance des matériaux,
* Connaissance sur les techniques de polissage et d'abrasion,
* Connaissances sur les outils utilisés en polissage,
* Connaissances en sécurité des machines, et conditions de travail (équipements de protections, risques professionnels),
* Connaissance des moyens de contrôle mis à sa disposition,
* Connaissances sur les défauts de polissage et les méthodes pour y remédier
Savoir-être
* Rigueur
* Minutie
* Concentration
* Responsabilité
* Patience
* Sens du collectif
"Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde.
Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable.
L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception.
Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde."
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Type: Permanent Location: Fundao, PT-05
Salary / Rate: Not Specified
Posted: 2026-08-18 10:55:34
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Job Description
The Manager of the FEFA Area provides critical operational, academic, and student support for the Finance, Economics, Financial Engineering, and Accounting (FEFA) area - the School of Business’s largest academic area.
Reporting directly to FEFA Chair, the role supports more than 33 faculty members and is essential to maintaining the day-to-day operations and student services within the area.
Key responsibilities of the position include:
* Providing administrative support to the FEFA Chair and coordinating undergraduate and graduate program operations across Finance, Economics, Financial Engineering, and Accounting programs.
* Coordinating and scheduling Faculty Activity Report (FAR) reviews for FEFA faculty.
* Scheduling and managing FEFA Area Academic Committee meetings and faculty meetings throughout the academic year.
* Providing logistical coordination for meetings and events, including room reservations, catering, materials preparation, and event support.
* Hiring and coordinating student workers, including Graders, Graduate Assistants (GAs), and Research Assistants (RAs).
* Organizing seminar series and academic events across the FEFA disciplines.
* Supporting graduate enrollment initiatives in collaboration with FEFA Program Directors and Graduate Admissions, including graduate open houses, webinars, prospective student outreach, yield management efforts, and Accelerated Master’s Program (AMP) initiatives.
* Managing student-facing communications, including newsletters, course information, registration resources, FAQ materials, and related communications.
* Independently coordinating and executing major annual events, including boot camps, executive education conferences, workshops, alumni events, club activities, roundtables, and Board of Advisors meetings.
* Collaborating with the Center for Student Success (CSS) on advising and academic support matters, including study plans, transfer credits, program changes, and academic performance monitoring.
* Managing operational support for six summer international finance programs hosted in the Hanlon Financial Systems Center, including IT coordination for Bloomberg terminal access, food service, and on-campus logging logistics.
Qualifications
* Bachelor’s degree required, Master’s degree preferred.
* Minimum 5 years of relevant experience in higher education or a related field.
* Strong organizational, communication, and project management skills.
* Ability to manage multiple priorities and stakeholders effectively.
* Experience supervising staff or student workers.
* High proficiency in Microsoft Office suite (Word, Excel, PowerPoint).
* Experience with Coursedog, Workday, Canvas, and Tableau, preferred.
Working Conditions
* Hybrid work arrangement (2–3 days per week on campus).
Department
School of Business Operations and Accreditation
Compens...
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Type: Permanent Location: Hoboken, US-NJ
Salary / Rate: Not Specified
Posted: 2026-08-18 10:55:33
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There is a place for you at Highland Rivers Behavioral Health!Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.Are you ready to make a Difference?Job Summary: A Technician assists with collecting information for individual intake, admission based on interviews with client, their families, significant others, and appropriate community agencies.
Assist the treatment team in identifying individual strengths and weaknesses, and developing a treatment/care plan for a specific activity, service or program.
Assist in monitoring the individual's progress toward treatment goals.Job Duties and Responsibilities:
* Monitor the individual's physical and emotional wellbeing and report unusual behavior or physical complaints to direct supervisor or Charge Nurse.
* Obtain the individual's physical condition/vital signs at designated times during the shift and as directed by LPN, RN, MD and/or APRN
* Assist individuals by providing ADLs supplies such as towels, wash cloths, soap, and keeping beds, clothing and living areas clean
* Assist in the admission and discharge process, including obtaining vital signs, safety search of individual and his/her personal belongings as well as orienting new individuals to the unit.
* Lead milieu activities such as current event groups, community meetings, fitness groups, activities of daily living and/or recreational activities
* Chart observations, following prescribed procedures and standards (q15s/monitoring hallways, etc.) and document vitals in Carelogic
* Enhances professional growth and development through participation in educational programs, in service meetings and trainings
* Participate in BHCC emergency codes necessary to the unit's safe operation
* Respond appropriately to crisis situations that may involve physical intervention including the use of seclusion/restraint
* Provides direct care for individuals as needed
* Transport individuals to approved designated location at discharge
* Assist in prevention and managing crisis situations
* Help serve meals and snacks as needed for the Food Service Workers.
* Other responsibilities and tasks as may be assigned
Benefits:
* Health Insurance through the State Health Benefit Plan of GA
* Flexible Benefits such as dental, vision, life, critical illness, etc.
* Retirement Plan with employer matching
* 4 weeks of Paid Time Off with increase of accruals based on years of service
* 10 paid holidays
* 1 personal day
* Qualifying employer for Public Student Loan Forgiveness
* NHSC loan forgiveness in qualifying counties.
* Clinical supervision for candidates on a licensure track.
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Type: Permanent Location: Cedartown, US-GA
Salary / Rate: Not Specified
Posted: 2026-08-18 10:55:29
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Company
Federal Reserve Bank of St.
Louis
The Federal Reserve Bank of St.
Louis is seeking a Research Platform Architect to lead the technical vision and long-term architecture of its global economic research platforms such as FRED and FRASER.
These platforms provide access to hundreds of thousands of economic time-series datasets, historical archives, and research publications used by millions of economists, policymakers, researchers, students, and developers worldwide.
The Data Architect will lead the design and modernization of the data architecture that powers the economic data platforms of St.
Louis based Research applications such as FRED.
These platforms manage massive collections of economic time-series data, historical revisions, digitized archival documents, and research publications.
This role focuses on designing scalable data platforms, data models, and data governance frameworks to support long-term growth, advanced analytics, and global access to economic data.
It will leverage in-depth knowledge of modern data technologies, industry frameworks, data security best practices and emerging innovations in AI/ML and data science to accelerate value, delivery and outcomes for the business.
The Data Architect will partner closely with the Application/Enterprise Architect to ensure seamless integration between data platforms and application services.
Key Responsibilities
* Define and evolve the target data architecture supporting economic data systems.
* Design scalable storage architectures capable of supporting billions of time-series observations and historical revisions.
* Develop metadata schemas supporting dataset discoverability, lineage, and governance.
* Standardize dataset structures and metadata across multiple platforms.
* Implement scalable data processing frameworks capable of supporting growing dataset volumes.
* Improve indexing and metadata strategies that support dataset search and discovery.
* Enable advanced analytical capabilities for researchers and developers.
* Partner with the Application Architect to optimize data access patterns for APIs and applications.
Required Qualifications
* 7+ years of experience in data architecture, data engineering or database design and large-scale enterprise cloud data implementations in complex, highly regulated environments.
Deep understanding of modern data technology stacks, cloud data platforms (AWS preferred), and enterprise software solutions.
* Demonstrated experience designing, architecting and supporting external / public-facing applications with a strong emphasis on scalability, security, availability and performance for external customer-facing platforms.
Demonstrated knowledge of and leading adoption of industry best practices in the areas of DataOps and modern data stack tools, data governance, SQL and other query tools and knowledge of data privacy regulations.
Industry-related certifications in one or m...
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Type: Permanent Location: St. Louis, US-MO
Salary / Rate: 170000
Posted: 2026-08-18 10:55:26
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Join a global leader at the intersection of sustainability, operational excellence, and assurance.
If you are an experienced auditor or management systems professional looking to influence performance across some of the world's most complex industries, this is an opportunity to lead high-impact assessments that help organizations strengthen their environmental, health, safety, quality, and ESG performance.
ERM Certification and Verification Services (CVS), a rapidly growing global team within ERM Group, is seeking a Lead ESG Certification & Verification Assessor to deliver accredited certification, verification, and assurance services across North America.
This remote, work-from-home role offers significant client engagement, international exposure, and the opportunity to work across sectors including Oil & Gas, Mining, Manufacturing, Pharmaceuticals, Technology, and Data Centers.
Travel is expected to be approximately 50% to 75%, primarily within the United States, with occasional international assignments.
Why This Role Matters
Organizations are under increasing pressure to demonstrate responsible business practices, regulatory compliance, operational excellence, and credible ESG performance.
As a Lead Assessor, you will play a critical role in providing independent assurance that helps clients build trust, improve systems, manage risk, and achieve sustainable business outcomes.
Your expertise will directly support organizations in strengthening management systems, improving performance, and meeting internationally recognized standards.
What Your Impact Is
In this role, you will:
* Lead accredited certification, assurance, validation, and verification assessments across diverse industries.
* Help organizations identify opportunities to improve environmental, health, safety, quality, and operational performance.
* Provide objective, credible assessments that support compliance, risk management, and continuous improvement.
* Contribute to the growth and development of ERM CVS through technical leadership, knowledge sharing, and client relationship building.
* Support the advancement of ESG and sustainability initiatives through world-class assurance services.
What You'll Bring
You are a collaborative and credible assessor with a passion for management systems, operational excellence, and continuous improvement.
You build trusted relationships with clients, communicate effectively across cultures and organizational levels, and deliver high-quality assessments with professionalism and integrity.
Required
* Graduate degree in a relevant discipline or equivalent professional qualification in Health, Safety, Environment, Quality, or a related field.
* Minimum 5 years of professional experience involving the implementation, operation, assessment, or auditing of management systems.
* Experience evaluating organizational performance against EHS, quality, operational, or management system objectives.
...
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Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-18 10:55:23
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SERVERS
Ted's Montana Grill isn't your ordinary restaurant, so we aren't looking for ordinary people.
While we’re Premium, Polished and Professional, we’re also Cool (known as 3 PC).
We live by “The Big Sky Spirit” which is our cultural compass and is evident in everything that we do.
Pay Rate Range: Tipped Minimum Wage; Averaging $25-$29/hour
GENUINE HOSPITALITY IS IN OUR DNA: At Ted’s Montana Grill, the Servers and Bartenders are vital and valued members of our team and deliver the “Big Sky Moments” to ensure a great Guest experience each and every time.
You will help create an atmosphere of genuine hospitality, ensuring a remarkable only-at-Ted’s experience for our Guests.
WHY WORK FOR TED'S?
· A strong PPA that generates GREAT tips!
· Flexible schedules
· Medical benefits
· 401(k) plan with matching
· Scratch kitchen & no microwaves - be proud of where you work and the food you serve!
· Career advancement opportunities - half of our managers started as Team Members
To help promote family and quality of life for our teams, Ted's Montana Grill closes our restaurants on Thanksgiving and Christmas Day.
REQUIREMENTS
· Full-service restaurant experience preferred
· Strong communication skills
· Gets along great with people!
We invite you to become part of the team by applying today!
Ted’s Montana Grill is proud to be an Equal Opportunity and e-Verify employer.
HOSPITALITY
We take great pride in ensuring all guests receive a warm and memorable experience leaving them feeling better than when they came in.
From a bowl of half sours to our two-dollar bills, we empower each team member to deliver Big Sky Moments in ways that are natural and effortless to Ted’s and our guests.
THE EXPERIENCE
Our restaurants represent classic saloons of the 19th century where cattlemen and land barons found a little relaxation after a hard day’s work.
SUSTAINABILITY
We believe in leaving a better world for future generations.
You’ll see this in our commitment to local growers, the paper straws, the Boraxo soap in our restrooms and sustainable choices in our kitchen operations.
We are steadfast in our commitment to people, product and prosperity.
Ted’s Montana Grill develops and encourages people to become leaders and engage the hearts and minds of our teams.
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Type: Contract Location: Alpharetta, US-GA
Salary / Rate: Not Specified
Posted: 2026-08-18 10:55:19
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Essential Duties and Responsibilities:
- Cultivate and nurture professional relationships with customers, continuously monitoring their engagement and progress within the program.
- Regularly collaborate with customers to set and accomplish program goals, ensuring ongoing eligibility and program service maintenance.
- Demonstrate extensive program knowledge, guiding customers through various stages of the application process, from enrollment to benefit and service allocation.
- Assist customers in accessing essential services aligned with program objectives, including educational or vocational training, medical care, childcare, transportation, mental health resources, legal assistance, and other pertinent needs.
- Conduct follow-ups with customers to address needs, resolve concerns, and ensure their requirements are met satisfactorily.
- Collaborate with team members to provide expertise and support in resolving participant issues effectively.
- Maintain accurate and timely case documentation for all customer interactions, ensuring comprehensive records of activities.
- Share updates regarding outreach and engagement initiatives with project staff, facilitating effective communication.
- Identify and communicate barriers hindering customer engagement with the Provider, informing project staff promptly.
- Perform additional duties as directed by leadership to support program objectives.
Minimum Requirements
- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.
- Bachelor's degree in human services, social work, or related field from an accredited college or university (required)
- A genuine passion for serving the community and making a positive impact
- Comfortable using computers and standard office tools in day-to-day work
- Enjoys collaborating with others and thrives in a fast-paced, team-oriented environment
- Preferred bilingual languages (Spanish, Arabic and Farsi)
- Willing to commit to 4 weeks of on-site training in our Anaheim office
- Willing to travel to alternate offices in Santa Ana or Laguna Hills at least once per week during training period for job shadowing
#HumanServices #LI-Onsite
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as progra...
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Type: Permanent Location: Santa Ana, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-18 10:55:17
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Essential Duties and Responsibilities:
- Engage in outreach activities (phone calls, home visits, and community presentations) according to project protocols.
- Deliver individual and group outreach presentations to recipients and community members.
- Educate recipients about program offerings and enrollment options.
- Introduce managed care choices to recipients and aid in navigating health care and dental plans.
- Cultivate positive relationships with county staff, state agencies, community groups, and recipients.
- Input data directly into specified internal automated systems following project policies.
- Develop and sustain familiarity with the community, actively participating in local events, health fairs, and related activities as required.
- Support fellow team members in managing and completing daily tasks.
- Conduct face-to-face and/or virtual (telephonic) outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
- Assist clients with the enrollment/transfer/disenrollment process
- Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
- Assist Call Center Operations and other departments as determined by project management to meet business needs
- Regular member of a processing unit within the Outreach department:
* EEU
* Data Entry
* Manual Notices
- Conduct shadowing / training activities with new hires
- Works in assigned special projects
- Maintain Certified Application Counselor CAC active certification
- Conduct Certified Application Counselor (CAC) tasks in select counties
- Maintain updated knowledge of the New York Medicaid Choice Project
- Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
- Perform other duties as assigned by Management
Minimum Requirements
- High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience.
- Prior work experience in customer service, data entry and/or data processing
- Experience working with MS office applications (Excel, PowerPoint & Word)
- Must be able and willing to travel and provide site coverage as needed
Preferred Requirements
- Some college or college degree
- Experience with New York Medicaid
- 2+ years of experience in customer service or related position
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines.
- Effectively manages multiple tasks and priorities under pressure, ensuring high-quality outcomes in a fast-paced environment.
Home Office Requirements for 1 to 2 weeks of remote training
-Candidates must have their own laptop/computer equipment with Windows 11 Operating System or MacOS 13 Ventura or higher.
- Private and secure workspace
-Reliable high...
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Type: Permanent Location: Albany, US-NY
Salary / Rate: Not Specified
Posted: 2026-08-18 10:55:14
-
Essential Duties and Responsibilities:
- Serve as a subject matter resource for customer inquiries received via telephone, interactive voice response (IVR), web based portals, or outreach activities regarding program information and services.
- Manage and support escalated enrollment cases and processes in accordance with established case resolution procedures.
- Respond to complex or sensitive customer concerns by applying program policies, procedures, and guidelines to determine appropriate actions or referrals.
- Accurately document customer interactions, case activity, outreach efforts, and actions taken in applicable systems.
- Navigate and utilize multiple systems, tools, and data sources to retrieve, review, compare, analyze, and verify customer or program information.
- Conduct outbound contacts to customers to obtain corrections, clarification, or required documentation to support case resolution or enrollment verification.
- Review and compare customer submitted documentation, including income or eligibility materials, against application data to verify accuracy and compliance.
- Apply program knowledge to educate customers on program offerings, eligibility requirements, enrollment options, and available services.
- Support customers throughout multiple phases of the application or service lifecycle, from enrollment through receipt of benefits or services.
- Identify issues, trends, or barriers impacting customer engagement or service delivery and report concerns to management or project staff as appropriate.
- Collaborate with internal teams, client escalation groups, and external partners to support effective resolution of customer issues and project objectives.
- Maintain confidentiality and security of customer, provider, and program information at all times.
- Meet or exceed established productivity, quality assurance, and performance standards.
- Attend required meetings and trainings and maintain up to date knowledge of programs, systems, policies, procedures, and compliance requirements.
- Perform other related duties as assigned by management.
- Conduct face-to-face and/or virtual (telephonic) outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
- Assist clients with the enrollment/transfer/disenrollment process
- Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
- Assist Call Center Operations and other departments as determined by project management to meet business needs
- Regular member of a processing unit within the Outreach department:
EEU
Data Entry
Manual Notices
- Conduct shadowing / training activities with new hires
- Works in assigned special projects
- Maintain Certified Application Counselor CAC active certification
- Conduct Certified Application Counselor (CAC) tasks in select counties
- Maintain updated knowledge of the New York Medicaid Choice Project
- Meet a...
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Type: Permanent Location: Lowville, US-NY
Salary / Rate: Not Specified
Posted: 2026-08-18 10:55:10
-
Essential Duties and Responsibilities:
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
- Discuss job performance concerns with employees to identify causes and issues and work closely with the Human Resources on resolving problems.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports.
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis.
- Participate in meetings and recommend changes to policies and procedures.
- Assume leadership responsibility for departmental tasks and contact center activities as required.
- Support and enforce contact center expectations.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Fluency in English and specified secondary language required.
- Prior experience with the New Jersey State-Based Exchange (NJ SBE) program preferred.
- Must reside in the continental United States and be a US Citizen.
- Must be able to speak, read and write both Spanish and English fluently.
- Minimum Requirement: 25+ Mbps download speed; 15+ Mbps upload, Cat5e Ethernet cable connection required for stability and increased bandwidth.
Must be hardwired, not using Wifi.
Training Schedule:
Monday-Friday, 8:00 AM - 4:30 PM Eastern Time for approximately 3 weeks.
Hours of Operation:
Open Enrollment (November 1 - January 31)
* Monday-Friday: 8:00 AM - 8:00 PM ET
* Saturday: 8:00 AM - 5:00 PM ET
* Last two Sundays of Open Enrollment: 8:00 AM - 5:00 PM ET
* Last three days of Open Enrollment: 8:00 AM - 10:00 PM ET
* One week following Open Enrollment: 8:00 AM - 8:00 PM ET
Non-Open Enrollment
* Monday-Friday: 8:00 AM - 5:00 PM ET
Candidates must be flexible to work schedules within the operating hours based on business needs, including e...
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Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-08-18 10:55:07
-
Essential Duties and Responsibilities:
- Answer incoming customer inquiries received via telephone, Interactive Voice Response (IVR), web chat functions, or other approved contact channels in accordance with performance standards, policies, procedures, and confidentiality and privacy requirements.
- Provide accurate information regarding programs and services to consumers, prospective enrollees, individuals acting on behalf of enrollees, health plans, and providers.
- Track, document, and record all customer interactions, inquiries, complaints, comments, actions taken, and transactions in applicable systems.
- Complete associated tasks and transactions according to established guidelines to ensure accuracy and completeness.
- Navigate multiple computer systems while interacting with customers and perform data entry accurately.
- Facilitate fulfillment of customer requests for materials via mail, email, or electronic delivery as appropriate.
- Transfer or refer customers to appropriate internal or external entities in accordance with established guidelines.
- Address customer inquiries and resolve routine issues to ensure appropriate actions or updates are completed.
- Escalate unresolved, complex, or sensitive issues or grievances to designated staff or departments for further investigation or resolution as needed.
- Facilitate translation or interpretation services for non English speaking customers according to procedures.
- Communicate with supervisors regarding potential needs, concerns, or issues impacting service delivery.
- Meet Quality Assurance (QA), productivity, and other key performance metrics.
- Attend required meetings and trainings and maintain up to date knowledge of all programs, systems, policies, and procedures.
- Perform other related duties as assigned by management.
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
Program Specific Requirements:
- High School diploma or equivalent
- 6 months of customer service experience preferred.
- Must reside within 70 miles of El Paso, TX (Must live in Texas)
Home Office Requirements:
- Reliable, high-speed internet service
- Minimum 25 Mbps download speeds for a singer user, 50 Mbps for shared internet connectivity
- Minimum 5 Mbps upload speeds for a single user, 10 Mbps for shared internet connectivity
- Must be a traditional, wired high-speed connection such as cable or fiber
- Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible
- Must be able to connect your computer directly to your modem or router via ethernet cable, Wi-Fi connections are not allowed
- Quiet and distraction-free workspace
- Maximus will supply your computer equipment
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, nati...
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Type: Permanent Location: El Paso, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-18 10:55:07
-
Essential Duties and Responsibilities:
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
- Discuss job performance concerns with employees to identify causes and issues and work closely with the Human Resources on resolving problems.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports.
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis.
- Participate in meetings and recommend changes to policies and procedures.
- Assume leadership responsibility for departmental tasks and contact center activities as required.
- Support and enforce contact center expectations.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Fluency in English and specified secondary language required.
- Prior experience with the New Jersey State-Based Exchange (NJ SBE) program preferred.
- Must reside in the continental United States and be a US Citizen.
- Must be able to speak, read and write both Spanish and English fluently.
- Minimum Requirement: 25+ Mbps download speed; 15+ Mbps upload, Cat5e Ethernet cable connection required for stability and increased bandwidth.
Must be hardwired, not using Wifi.
Training Schedule:
Monday-Friday, 8:00 AM - 4:30 PM Eastern Time for approximately 3 weeks.
Hours of Operation:
Open Enrollment (November 1 - January 31)
* Monday-Friday: 8:00 AM - 8:00 PM ET
* Saturday: 8:00 AM - 5:00 PM ET
* Last two Sundays of Open Enrollment: 8:00 AM - 5:00 PM ET
* Last three days of Open Enrollment: 8:00 AM - 10:00 PM ET
* One week following Open Enrollment: 8:00 AM - 8:00 PM ET
Non-Open Enrollment
* Monday-Friday: 8:00 AM - 5:00 PM ET
Candidates must be flexible to work schedules within the operating hours based on business needs, including e...
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Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-08-18 10:55:06
-
Essential Duties and Responsibilities:
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
- Discuss job performance concerns with employees to identify causes and issues and work closely with the Human Resources on resolving problems.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports.
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis.
- Participate in meetings and recommend changes to policies and procedures.
- Assume leadership responsibility for departmental tasks and contact center activities as required.
- Support and enforce contact center expectations.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Fluency in English and specified secondary language required.
- Prior experience with the New Jersey State-Based Exchange (NJ SBE) program preferred.
- Must reside in the continental United States and be a US Citizen.
- Must be able to speak, read and write both Spanish and English fluently.
- Minimum Requirement: 25+ Mbps download speed; 15+ Mbps upload, Cat5e Ethernet cable connection required for stability and increased bandwidth.
Must be hardwired, not using Wifi.
Training Schedule:
Monday-Friday, 8:00 AM - 4:30 PM Eastern Time for approximately 3 weeks.
Hours of Operation:
Open Enrollment (November 1 - January 31)
* Monday-Friday: 8:00 AM - 8:00 PM ET
* Saturday: 8:00 AM - 5:00 PM ET
* Last two Sundays of Open Enrollment: 8:00 AM - 5:00 PM ET
* Last three days of Open Enrollment: 8:00 AM - 10:00 PM ET
* One week following Open Enrollment: 8:00 AM - 8:00 PM ET
Non-Open Enrollment
* Monday-Friday: 8:00 AM - 5:00 PM ET
Candidates must be flexible to work schedules within the operating hours based on business needs, including e...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-08-18 10:55:03
-
Essential Duties and Responsibilities:
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
- Discuss job performance concerns with employees to identify causes and issues and work closely with the Human Resources on resolving problems.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports.
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis.
- Participate in meetings and recommend changes to policies and procedures.
- Assume leadership responsibility for departmental tasks and contact center activities as required.
- Support and enforce contact center expectations.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Fluency in English and specified secondary language required.
- Prior experience with the New Jersey State-Based Exchange (NJ SBE) program preferred.
- Must reside in the continental United States and be a US Citizen.
- Must be able to speak, read and write both Spanish and English fluently.
- Minimum Requirement: 25+ Mbps download speed; 15+ Mbps upload, Cat5e Ethernet cable connection required for stability and increased bandwidth.
Must be hardwired, not using Wifi.
Training Schedule:
Monday-Friday, 8:00 AM - 4:30 PM Eastern Time for approximately 3 weeks.
Hours of Operation:
Open Enrollment (November 1 - January 31)
* Monday-Friday: 8:00 AM - 8:00 PM ET
* Saturday: 8:00 AM - 5:00 PM ET
* Last two Sundays of Open Enrollment: 8:00 AM - 5:00 PM ET
* Last three days of Open Enrollment: 8:00 AM - 10:00 PM ET
* One week following Open Enrollment: 8:00 AM - 8:00 PM ET
Non-Open Enrollment
* Monday-Friday: 8:00 AM - 5:00 PM ET
Candidates must be flexible to work schedules within the operating hours based on business needs, including e...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-08-18 10:55:00
-
Essential Duties and Responsibilities:
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
- Discuss job performance concerns with employees to identify causes and issues and work closely with the Human Resources on resolving problems.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports.
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis.
- Participate in meetings and recommend changes to policies and procedures.
- Assume leadership responsibility for departmental tasks and contact center activities as required.
- Support and enforce contact center expectations.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Fluency in English and specified secondary language required.
- Prior experience with the New Jersey State-Based Exchange (NJ SBE) program preferred.
- Must reside in the continental United States and be a US Citizen.
- Must be able to speak, read and write both Spanish and English fluently.
- Minimum Requirement: 25+ Mbps download speed; 15+ Mbps upload, Cat5e Ethernet cable connection required for stability and increased bandwidth.
Must be hardwired, not using Wifi.
Training Schedule:
Monday-Friday, 8:00 AM - 4:30 PM Eastern Time for approximately 3 weeks.
Hours of Operation:
Open Enrollment (November 1 - January 31)
* Monday-Friday: 8:00 AM - 8:00 PM ET
* Saturday: 8:00 AM - 5:00 PM ET
* Last two Sundays of Open Enrollment: 8:00 AM - 5:00 PM ET
* Last three days of Open Enrollment: 8:00 AM - 10:00 PM ET
* One week following Open Enrollment: 8:00 AM - 8:00 PM ET
Non-Open Enrollment
* Monday-Friday: 8:00 AM - 5:00 PM ET
Candidates must be flexible to work schedules within the operating hours based on business needs, including e...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-08-18 10:54:57
-
Essential Duties and Responsibilities:
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
- Discuss job performance concerns with employees to identify causes and issues and work closely with the Human Resources on resolving problems.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports.
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis.
- Participate in meetings and recommend changes to policies and procedures.
- Assume leadership responsibility for departmental tasks and contact center activities as required.
- Support and enforce contact center expectations.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Fluency in English and specified secondary language required.
- Prior experience with the New Jersey State-Based Exchange (NJ SBE) program preferred.
- Must reside in the continental United States and be a US Citizen.
- Must be able to speak, read and write both Spanish and English fluently.
- Minimum Requirement: 25+ Mbps download speed; 15+ Mbps upload, Cat5e Ethernet cable connection required for stability and increased bandwidth.
Must be hardwired, not using Wifi.
Training Schedule:
Monday-Friday, 8:00 AM - 4:30 PM Eastern Time for approximately 3 weeks.
Hours of Operation:
Open Enrollment (November 1 - January 31)
* Monday-Friday: 8:00 AM - 8:00 PM ET
* Saturday: 8:00 AM - 5:00 PM ET
* Last two Sundays of Open Enrollment: 8:00 AM - 5:00 PM ET
* Last three days of Open Enrollment: 8:00 AM - 10:00 PM ET
* One week following Open Enrollment: 8:00 AM - 8:00 PM ET
Non-Open Enrollment
* Monday-Friday: 8:00 AM - 5:00 PM ET
Candidates must be flexible to work schedules within the operating hours based on business needs, including e...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-08-18 10:54:53
