-
Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards.
Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.
As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Kroger family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum Position Qualifications:
* Customer Service skills
* Effective communication skills
* Knowledge of basic math
* Ability to obtain current food handlers permit once employed
Desired Previous Job Experience:
* Customer Service skills
* Bakery or Deli experience is helpful
* Retail e...
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Type: Permanent Location: Frisco, US-TX
Salary / Rate: Not Specified
Posted: 2026-05-29 08:23:04
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Position Summary:
Oversees service calls for assigned stores for specified zone.
Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.Based in Salt Lake City, Utah, Smith's Food and Drug merged with The Kroger Company in 1998.
Today, we're proudly serving Smith's customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Smith's family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page !
* Prior experience in the maintenance field or appropriate school training.
* Basic knowledge of all food service equipment and material handling equipment.
* Forklift certification required.
* Ability to travel safely with a valid driver's license and insurance.
* Effective written and verbal communication skills.
* Demonstrates ability to make intelligent decisions quickly and solve problems.
* Basic trouble shooting skills.
* Some knowledge of Company operations and procedures.
* Knowledge of computer applications required.
* C...
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Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-05-29 08:21:19
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Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-05-29 08:21:15
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Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Home ...
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Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-05-29 08:21:13
-
Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages customers to return.
Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Colorado, King Soopers merged with The Kroger Company in 1983.
Today, we're proudly serving King Soopers customers in over 115 stores throughout Colorado and Wyoming.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our King Soopers family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
- Any retail experience
- Any bakery/cake decorating experience
- Ability to handle stressful situations
- Knowledge of basic math
- Effective communication skills
Desired
- Second language: speaking, reading and/or writing- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maint...
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Type: Permanent Location: Edgewater, US-CO
Salary / Rate: 22.18
Posted: 2026-05-29 08:21:12
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Home ...
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Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-05-29 08:21:12
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Home ...
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Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-05-29 08:21:08
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Home ...
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Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-05-29 08:21:06
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-05-29 08:21:06
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Home ...
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Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-05-29 08:21:05
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Home ...
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Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-05-29 08:21:04
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Home ...
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Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-05-29 08:21:02
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-05-29 08:21:00
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:59
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:56
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:54
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:53
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:51
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:49
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:48
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:46
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:44
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:42
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:40
-
Essential Duties and Responsibilities:
- Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
- Identify and set monthly individual/team goals.
- Develop Quality Checklist, based upon client requirements.
- Identify avenues to improve business processes by analyzing quality evaluations and making recommendations to operations management.
- Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
- Participate in internal audits of policies and procedures of other departments.
- Act as subject matter expert for the Quality Assurance team members.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions.
- Review and distribute daily work.
- Verify accuracy of timecards against approved schedules.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Direct subordinates to complete assignments using established guidelines, procedures and policies.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development opportunities for subordinates.
- Perform other duties as may be assigned by management.
-Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
-Minimum of three (3) years of related experience.
-Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives.
-Develop Quality Checklist, based upon client requirements.
-Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management.
-Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity.
-Participate in internal audits of policies and procedures of other departments.
-Act as subject matter expert for the Quality Assurance team members.
-Perform other duties as may be assigned by management
-Review and distribute daily work.
-Supervise several QA staff
-Review submitted evaluations by QA Staff and discuss outcomes
-Participate and/or lead in internal/external calibration sessions
-Partner with other functional areas to discuss successes and opportunities for improvement
-Must be US Citizen per client requirements
-Ability to pass a federal background check
-Must reside in Contiguous US
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
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Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2026-05-29 08:20:40
