-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Grand Rapids, US-MI
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:30
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Springfield, US-MA
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:30
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Detroit, US-MI
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:29
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Marquette, US-MI
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:28
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:28
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Duluth, US-MN
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:27
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Boston, US-MA
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:26
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Bangor, US-ME
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:26
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Aberdeen, US-MD
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:25
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Baltimore, US-MD
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:24
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Baton Rouge, US-LA
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:24
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Kansas City, US-KS
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:23
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Portland, US-ME
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:23
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Wichita, US-KS
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:22
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Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Shreveport, US-LA
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:21
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Bowling Green, US-KY
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:21
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Louisville, US-KY
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:20
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Evansville, US-IN
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:19
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: New Orleans, US-LA
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:19
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Davenport, US-IA
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:18
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Fort Wayne, US-IN
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:17
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:17
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Sioux City, US-IA
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:16
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Des Moines, US-IA
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:16
-
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
- Take call escalations as needed.
- Monitor and provide feedback as it pertains to the performance of Team Leads and Customer Service Representatives.
- Provide updates on performance data to Customer Service Representatives and Team Leads on a weekly basis.
- Maintain documented review of QA evaluations that fall below the established performance threshold.
- Ensure the individual and units are meeting and exceeding quality and service requirements.
- Complete monthly requirements of 2 documented coaching's and 2 quality checks per assigned agent.
- Supervisors will receive a monthly inspection on their Coaching/Genesys logs for compliance.
- Submit Team Lead time off request to Call Center Management for approval.
- Oversee the documentation of staff performance, one-on-one coaching sessions documented in supervisor coaching log and/or Workday.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Experience supporting Marketplace (ACA) and Me...
....Read more...
Type: Permanent Location: Springfield, US-IL
Salary / Rate: Not Specified
Posted: 2026-08-16 13:11:15
