-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2026-04-13 07:57:08
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-04-13 07:57:07
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-04-13 07:57:06
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2026-04-13 07:57:06
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2026-04-13 07:57:05
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2026-04-13 07:57:04
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2026-04-13 07:57:04
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Charleston, US-SC
Salary / Rate: Not Specified
Posted: 2026-04-13 07:57:02
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Providence, US-RI
Salary / Rate: Not Specified
Posted: 2026-04-13 07:57:01
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Newport, US-RI
Salary / Rate: Not Specified
Posted: 2026-04-13 07:56:59
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Portland, US-OR
Salary / Rate: Not Specified
Posted: 2026-04-13 07:56:58
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: Not Specified
Posted: 2026-04-13 07:56:58
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Eugene, US-OR
Salary / Rate: Not Specified
Posted: 2026-04-13 07:56:56
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Oklahoma City, US-OK
Salary / Rate: Not Specified
Posted: 2026-04-13 07:56:55
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Philadelphia, US-PA
Salary / Rate: Not Specified
Posted: 2026-04-13 07:56:54
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Tulsa, US-OK
Salary / Rate: Not Specified
Posted: 2026-04-13 07:56:53
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Cleveland, US-OH
Salary / Rate: Not Specified
Posted: 2026-04-13 07:56:51
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Wilmington, US-NC
Salary / Rate: Not Specified
Posted: 2026-04-13 07:56:49
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Minot, US-ND
Salary / Rate: Not Specified
Posted: 2026-04-13 07:56:49
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Fargo, US-ND
Salary / Rate: Not Specified
Posted: 2026-04-13 07:56:46
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Cincinnati, US-OH
Salary / Rate: Not Specified
Posted: 2026-04-13 07:56:44
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2026-04-13 07:56:44
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Rochester, US-NY
Salary / Rate: Not Specified
Posted: 2026-04-13 07:56:43
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Las Cruces, US-NM
Salary / Rate: Not Specified
Posted: 2026-04-13 07:56:43
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Buffalo, US-NY
Salary / Rate: Not Specified
Posted: 2026-04-13 07:56:40
