-
The Options Counselor and Enrollment Specialist is responsible for providing a central source of reliable and objective information about a broad range of programs and services for older adults or people with physical, developmental or intellectual disabilities.
This role will help people understand and evaluate the various options available to them.
This role provides assessment and enrollment counseling for publicly funded long-term care, including Family Care and IRIS.
Typical starting pay: $24-$25/hr
RESPONSIBILITY LEVEL:
Provide a central source of reliable and objective information about a broad range of programs and services for older adults and people with physical or developmental/intellectual disabilities.
Help people understand and evaluate the various options available to them.
Help people to find resources in the community and make informed decisions about long-term care, help people conserve their personal resources, maintain self-sufficiency and delay or prevent the need for potentially expensive long-term care.
Provide assessment and enrollment counseling for publicly funded long-term care, including Family Care and IRIS.
PRINCIPAL DUTIES:
1.
Provide information and assistance including listening to the consumer, assessing his or her needs, and helping the consumer to connect with service providers or gain information to meet the identified needs.
2.
Provide information and assistance in-person in the person's home or at the ADRC office as an appointment or walk-in, over the telephone, via e-mail, or through written correspondence.
3.
Shall be knowledgable of community services such as, Medicaid, Medicare, Social Security, SSI, SSI-E, SSDI, FoodShare, public health services and Older Americans Act services.
4.
Shall be knowledgeable about preventable causes of disability and institutionalization, shall be able to identify risk factors and refer individuals to appropriate prevention and early intervention services and programs.
5.
Shall be knowledgeable of the Department of Health Services Dementia Care Guiding Principles and how these principles are integrated into ADRC services.
6.
Shall be trained on and skilled in the use of the resource and client tracking databases, including how to search for services, retrieve information, and document customer contacts.
7.
Shall provide follow-up as required by policy and document follow-up contacts and activities.
8.
Provide counseling about the options available to meet long-term care needs and factors to consider in making long-term care decisions.
9.
Maintain certification to administer the Long-Term Care Functional Screen.
10.
Maintain certification to provide Option Counselor
11.
Provide information on rights, and complaint, grievance, and appeal processes
12.
Provide short term case coordination to consumers identified in the ADRC short term case coordination policy.
13.
Provide information on services available to residents wishing to relocate from a Nursing home, assisted li...
....Read more...
Type: Permanent Location: Sturtevant, US-WI
Salary / Rate: Not Specified
Posted: 2026-01-26 07:10:23
-
At J.P.
Morgan Chase, we have an enthusiasm for helping our clients, taking care of our employees, building relationships, and delivering extraordinary customer service while maintaining a strong commitment to diversity and inclusion.
Using a broad investment product and thought leadership platform along with cutting edge digital technology, you will be front and center representing our brand and interacting with our clients to offer the best investment solutions to meet their financial needs.
As a Private Client Advisor in Chase Wealth Management, you will offer comprehensive financial planning and advice to individuals and families.
Your expertise will support a wide range of clients, from those just starting to save to those with significant wealth.
You provide an exceptional investor experience by offering advised solutions and Chase partner referrals that deepen client relationships.
Job responsibilities
* Champion and support your teammates' success and the goals of the bank, while fostering a culture of diversity
* Build a book of business and deliver personalized investment solutions to your clients by relying on leadership and relationship-building skills.
This will be done with a consistent focus on relationship management, not portfolio management
* Demonstrate a deep understanding of financial markets and sound business judgement
* Exhibit unwavering integrity that points toward doing right by clients at every opportunity
* Demonstrate a passion for educating clients on the technology and channels available to them to better monitor, maintain, and handle their investments
* Provide a holistic view of clients' needs and financial coaching beyond investments
* Embrace digital innovations to help clients become more digitally confident and bank when, where, and how they want
Required qualifications, capabilities, and skills
* At least 2 years in a Financial Advisor role or equivalent financial services experience
* Demonstrated success in client acquisition, cultivating and maintaining client relationships, and integrating with key partners
* Demonstrated ability and commitment to goals-based planning and advice
* A valid and active Series 7
* A valid and active Series 66 (63/65) license is required or must be obtained within 60 days of starting in the role as a condition of employment
* A valid and active Life, Health and Long Term Care Insurance license is required or must be obtained within 60 days of starting in the role as a condition of employment
Preferred qualifications, capabilities, and skills
* Certified Financial Planning (CFP®) certification is preferred
* Bachelor's degree preferred
INVESTMENT AND INSURANCE PRODUCTS ARE:
• NOT FDIC INSURED • NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY • NOT A DEPOSIT OR OTHER OBLIGATION OF, OR GUARANTEED BY, JPMORGAN CHASE BANK, N.A.
OR ANY OF ITS AFFILIATES • SUBJECT TO INVESTMENT RISKS, INCLUD...
....Read more...
Type: Permanent Location: Oak Lawn, US-IL
Salary / Rate: Not Specified
Posted: 2026-01-26 07:10:23
-
At J.P.
Morgan Chase, we have an enthusiasm for helping our clients, taking care of our employees, building relationships, and delivering extraordinary customer service while maintaining a strong commitment to diversity and inclusion.
Using a broad investment product and thought leadership platform along with cutting edge digital technology, you will be front and center representing our brand and interacting with our clients to offer the best investment solutions to meet their financial needs.
As a Private Client Advisor in Chase Wealth Management, you will offer comprehensive financial planning and advice to individuals and families.
Your expertise will support a wide range of clients, from those just starting to save to those with significant wealth.
You provide an exceptional investor experience by offering advised solutions and Chase partner referrals that deepen client relationships.
Job responsibilities
* Champion and support your teammates' success and the goals of the bank, while fostering a culture of diversity
* Build a book of business and deliver personalized investment solutions to your clients by relying on leadership and relationship-building skills.
This will be done with a consistent focus on relationship management, not portfolio management
* Demonstrate a deep understanding of financial markets and sound business judgement
* Exhibit unwavering integrity that points toward doing right by clients at every opportunity
* Demonstrate a passion for educating clients on the technology and channels available to them to better monitor, maintain, and handle their investments
* Provide a holistic view of clients' needs and financial coaching beyond investments
* Embrace digital innovations to help clients become more digitally confident and bank when, where, and how they want
Required qualifications, capabilities, and skills
* At least 2 years in a Financial Advisor role or equivalent financial services experience
* Demonstrated success in client acquisition, cultivating and maintaining client relationships, and integrating with key partners
* Demonstrated ability and commitment to goals-based planning and advice
* A valid and active Series 7
* A valid and active Series 66 (63/65) license is required or must be obtained within 60 days of starting in the role as a condition of employment
* A valid and active Life, Health and Long Term Care Insurance license is required or must be obtained within 60 days of starting in the role as a condition of employment
Preferred qualifications, capabilities, and skills
* Certified Financial Planning (CFP®) certification is preferred
* Bachelor's degree preferred
INVESTMENT AND INSURANCE PRODUCTS ARE:
• NOT FDIC INSURED • NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY • NOT A DEPOSIT OR OTHER OBLIGATION OF, OR GUARANTEED BY, JPMORGAN CHASE BANK, N.A.
OR ANY OF ITS AFFILIATES • SUBJECT TO INVESTMENT RISKS, INCLUD...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-01-26 07:10:22
-
Dining Room Server
Part-time - 16 hours
Schedule: Tuesdays and Fridays, 8 hours
Status: Non-exempt
Pay: $19.20 - 19.50 hourly
JOB SUMMARY
Provide service of high-quality meals and facilitation of a gracious environment.
This entails; accurate communication and order taking, properly relaying meal orders to back of the house staff.
Offer exceptional customer service, as part of all interactions with our cherished residents.
POSITION OVERVIEW
* Be present in dining room for full meal service.
* Assist special functions as scheduled.
* Maintain high cleanliness, hygiene, and a sanitary and infection free environment at all times.
* Oversight of bistro areas as directed - food presentation, cleanliness, stock supplies, beverages, make popcorn, etc.
* Know the specials of the day and how they are prepared and presented.
* Learn individual resident names, dietary needs, requests, likes and dislikes.
* Must serve hot food hot and cold food cold.
* As directed, participate in the Quality Assurance Committee.
* Sanitize tables and chairs, reset tables, and vacuum floor after each meal.
* Attend all trainings, orientation, and mandatory meetings.
QUALIFICATIONS
* Demonstration of our Core Values: Love, Kindness, Honesty, Goodness, Fairness, Respect.
* Experience: Previous experience in the dietary department of a health care facility or restaurant preferred, but not required.
* Job Knowledge: Ability to read, write, speak and understand English.
* Standards: Knowledge of and ability to meet regulations of ADA, state, infection and control, health department, and OSHA.
*Team members who are scheduled to work 24 or more hours per week are eligible for benefits, families of said team members will also be eligible.
https://www.morningstarseniorliving.com/careers/
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-01-26 07:10:22
-
Purpose
Support manufacturing and distribution by accurately identifying, moving, and organizing materials, while maintaining a clean and safe work environment.
This role contributes to efficient workflow and production by ensuring timely delivery of raw materials and removal of finished goods.
EFCO Culture & Safety Statement
Act with Integrity by demonstrating honesty, responsibility, trustworthiness, and respect in all actions.
Strive for Quality through continuous improvement and data-driven decision-making.
Embrace Innovation by being self-aware, collaborative, and curious.
Deliver Super Service by creating value and consistently exceeding customer expectations.
At EFCO, the health and safety of our team members, visitors, and contractors is an overriding priority and EFCO is committed to promoting a safe and healthy work environment by requiring all team members to participate in environmental, safety, and health program activities.
This includes always wearing required personal protective equipment; participating in safety training; engaging in and supporting safety activities including reporting hazards, unsafe work practices & near misses, incidents involving property damage, and any / all injuries - no matter how minor - immediately to their supervisor or manager.
Essential Functions
Transport and Stage Materials (30%)
Move raw materials, in-process goods, and finished products using forklifts, cranes, and other material-handling equipment.
Deliver items directly to production teams and designated storage areas to support steady workflow.
Prepare for Production (20%)
Read work orders and identify required parts to support upcoming manufacturing needs.
Stage and organize materials in alignment with production priorities, helping teams stay on schedule.
Complete Records and Check Material Quality (20%)
Log work activities, time, and part movements in Kronos and job tracking systems.
Spot-check materials for accuracy and quality during handling and stocking.
Maintain Equipment and Work Areas (15%)
Clean, organize, and reset material staging zones throughout the shift.
Perform basic preventive care on handling equipment to keep tools in working order and avoid disruptions.
Follow Safety and Work Standards (15%)
Use PPE and follow established safety and environmental practices.
Speak up about hazards or unsafe behaviors and participate in regular safety training to protect yourself and your team.
Additional duties may be assigned as required by business necessity may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing to meet organizational goals and priorities.
Qualifications
* Education: High school diploma or equivalent.
* Experience: Ability to read blueprints; experience operating forklifts, bridge cranes, hoists, or similar equipment preferred.
* Other Requirements: Proficiency with imperial and metric measurements.
Core Competenc...
....Read more...
Type: Permanent Location: Des Moines, US-IA
Salary / Rate: Not Specified
Posted: 2026-01-26 07:10:22
-
Equine Technical Sales Specialist
The Equine Technical Sales Specialist provides technical expertise and support within an assigned sales region, directly with customers.
This position requires an advanced degree in Equine Nutrition and involves significant decision-making authority.
The specialist will work closely with multiple departments, including the Regional Sales Directors and Sales team, production, marketing, customer service, and R&D, to ensure the highest standards of technical excellence and customer satisfaction.
Territory is the Midwest and Great Lakes regions (MN, IA, WI, IN, IL, MO, OH, MI, NE).
This is a remote position but candidates are expected to live within the territory.
Key Responsibilities:
Engages in direct selling activities and support (80%):
* Provides farmgate Sales support including nutritional management and health consultations to drive growth aligned to business strategies.
Partner with key dealers and directly call on accounts and foster excellent equine veterinary relationships.
* Collaborate with Regional Sales Directors to meet sales goals
* Interfaces with industry associations, vendors, and competitors to stay informed about market trends and developments
* Gathers and analyzes technical market data to support strategic decision-making
* Creates content and delivers technical sales presentations at live events, VIP meetings, podcasts, expos, dealer/sales meetings, and conferences
Collaborates with Marketing department to share expertise (10%):
* Influences and supports development and execution of marketing strategies and tactics
* Shares equine technical expertise across the organization including editorial reviews and technical design and content of marketing materials.
* Writes technical materialsand content for media for both Purina website and equinevetnutrition.com
* Helps translate product science into language that resonates with consumers
* Responds to technical customer inquiries, including on social media
* Partners in product rationalization, simplification, and brand consolidation
Collaborates with Research department to support service and new product launches (10%):
* Provides technical writing skills and knowledge for MQ reports and recommendations
* Provides technical insights to product applications and product development
Qualifications:
* Minimum required Master's of Science degree, preferred PhD in Equine Nutrition or related field, preference for candidates with 3+ years of experience
* Equine industry acumen and ability to work effectively within diverse industry segments
* Strong technical knowledge of Equine nutritional requirements and health management
* Excellent communication skills, including presentation and technical writing abilities
* Experience providing customer-facing technical support and training
* Ability to translate complex science into practical, customer-frien...
....Read more...
Type: Permanent Location: Arden Hills, US-MN
Salary / Rate: Not Specified
Posted: 2026-01-26 07:10:22
-
Company
Federal Reserve Bank of Cleveland
The Federal Reserve Bank of Cleveland is part of the nation’s central bank, and we’ve provided many opportunities for professional growth during our history.
For twenty-six years in a row, we’ve been named “One of Northeast Ohio’s Best Places to Work” by North Coast 99.
This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications.
Our People Make the Difference! The Federal Reserve Bank of Cleveland is seeking innovative thinkers with vision to build the framework that will carry the Bank into the future.
Follow us on LinkedIn, X, Instagram, and our YouTube channel – Cleveland Fed
To be considered for this role, candidates must be a U.S.
citizen.
Summary
Under broad supervision, this role is responsible for generalizing conceptual knowledge to determine ways to solve a range of straight-forward problems and situations.
Tests the functionality and performance of software systems and ensures the software meets business requirements.
Develops and runs automated test cases.
Communicates test results and anomalies to management in a well-documented, concise, and timely manner.
Essential Accountabilities
* Works under moderate guidance and direction, using standard procedures to make sound decisions. Detailed instructions are given for new activities or special assignments. Work is reviewed for soundness and technical judgment, overall adequacy, and accuracy.
* Translates existing manual test cases or scripts into moderately complex automated tests through the review of test plans, business requirements, functional requirements and technical specifications using flow diagrams or other methods to clarify requirements.
* Develops configurable, maintainable, reusable, and dependable moderately complex test automation components. Manual testing will be required as needed to understand how the application functions.
* Executes test plans, records and reports results, assists with analyzing test results, and provides root-cause analysis for problems encountered during testing.
* Prepares and acquires test data, conducts peer reviews of test work products.
Participates in special projects, as requested.
* Assists with setup and maintenance of test environments; development of test case automation criteria; and setup and check out of test environments, prepares architecture diagrams.
* Identifies technical and operational problems on installed systems, products, and/or services.
* Prepares for and takes part in testing activities for production deployments and remediation.
* Adhere to bank and system quality assurance methodologies and standards.
Actively participate in the Agile process and ceremonies.
Manage and keep assigned work items up to date.
* Performs other duties as assigned or requested.
...
....Read more...
Type: Permanent Location: Cleveland, US-OH
Salary / Rate: 100000
Posted: 2026-01-26 07:10:21
-
Company
Federal Reserve Bank of Cleveland
The Federal Reserve Bank of Cleveland is part of the nation’s central bank, and we’ve provided many opportunities for professional growth during our history.
For twenty-six years in a row, we’ve been named “One of Northeast Ohio’s Best Places to Work” by North Coast 99.
This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications.
Our People Make the Difference! The Federal Reserve Bank of Cleveland is seeking innovative thinkers with vision to build the framework that will carry the Bank into the future.
Follow us on LinkedIn, X, Instagram, and our YouTube channel – Cleveland Fed
To be considered for this role, candidates must be a U.S.
citizen.
Essential Accountabilities:
* Code, debug, test, deploy, support and document moderately to highly complex application software.
* Analyze moderately to highly complex software and recommend and implement solutions.
* Design, prototype, and develop moderately to highly complex software applications.
* Incorporate security and other relevant bank and system controls into solutions.
* Adhere to bank and system software development methodologies and standards.
* Comply with SAFR, DLP, Privacy and audit requirements.
* Ensure secure coding, contingency, and deployment methodologies are in place upon moderately to highly complex software implementation.
* Works independently; receives minimal guidance.
Education and Experience:
* Associates degree and 7 years of related work experience OR
* Bachelor’s degree and 5 years of related work experience OR
* Master’s degree and 3 years of related work experience
Required Skills:
* Moderately to highly complex analytical skills.
* Ability to perform moderate to highly complex independent research.
* Ability to work in a Team environment and collaborate well with different groups.
* Experience with Agile development methodologies.
* Proficient in creating technical documentation.
* Strong understanding of Java/JEE concepts, object-oriented design, and development.
* Advanced technical skills in Java, Spring and Angular.
* API development and best practices.
* Experience in designing, deploying, and managing cloud-based solutions.
* Experience in AWS Services such as ECS, Fargate, RDS, Lambda, S3, SQS.
* Experience implementing Infrastructure as Code.
Additional Desired Skills:
* Some level of exposure / experience in iOS development is a plus.
* Experience with Gitlab pipelines.
Location: Cleveland, OH, Columbus, OH, Cincinnati, OH, or Pittsburgh, PA
The expected starting salary range for this position is between $108,500 and $149,200 annually.
Final salary and offer will be determined by the applicant’s background, experience, skills,...
....Read more...
Type: Permanent Location: Cleveland, US-OH
Salary / Rate: 135600
Posted: 2026-01-26 07:10:21
-
Are you a construction-minded professional with a passion for building and making a lasting impact in the industry? At EFCO, we don't just build concrete structures, we build careers, partnerships, and opportunities.
Established in 1934, we deliver innovative, cost-effective solutions that make construction safer and more efficient.
Headquartered in Des Moines, Iowa, EFCO is a growing, people-focused company committed to Quality, Integrity, Innovation, and Super Service.
From engineering and design to manufacturing and field support, we help customers turn vision into reality while achieving the Lowest In-Place Concrete Cost (LIPCC).
Purpose
The warehouse laborer cleans, prepares, and maintains EFCO's equipment and work areas to support efficient painting, assembly, and warehouse operations.
EFCO Culture & Safety Statement
Act with Integrity by demonstrating honesty, responsibility, trustworthiness, and respect in all actions.
Strive for Quality through continuous improvement and data-driven decision-making.
Embrace Innovation by being self-aware, collaborative, and curious.
Deliver Super Service by creating value and consistently exceeding customer expectations.
At EFCO, the health and safety of our team members, visitors, and contractors is an overriding priority and EFCO is committed to promoting a safe and healthy work environment by requiring all team members to participate in environmental, safety, and health program activities.
This includes always wearing required personal protective equipment; participating in safety training; engaging in and supporting safety activities including reporting hazards, unsafe work practices & near misses, incidents involving property damage, and any / all injuries - no matter how minor - immediately to their supervisor or manager.
Essential Functions
* Form preparation and material handling (80%)
Clean, inspect, assemble/disassemble, repair, and prepare equipment for painting.
Move, stack, bundle, palletize, load, and unload parts and materials, following all quality processes and handling procedures.
Perform routine preventative maintenance.
* Work area housekeeping and organization (20%)
Maintain a clean and organized work area.
Maintain all tools and equipment consistent with warehouse standards.
Organize and maintain pallets and shelves including proper labeling, correct paperwork, and returning materials to correct location.
Additional duties may be assigned to meet organizational goals and priorities.
Duties and responsibilities, as required by business necessity, may be added, deleted, or changed at management's discretion.
Qualifications
* Follow instructions and able to work with minimal supervision with strong organizational skills; ability to perform strenuous physical tasks (lifting, standing, bending) in all weather; must be at least 18 years of age.
Core Competencies
* Technical Skills: Proficiently uses job-specific tools, systems, and procedur...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-01-26 07:10:21
-
Division or Field Office:
Claims I Division
Department of Position: Home & Auto Liability Dept
Work from:
Remote Salary Range:
$63,130.00-$100,843.00
*
salary range is for thislevel and may vary based on actual level of role hired for
*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.Position may be eligible for an annual bonus payment.
At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies.
Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.
Benefits That Go Beyond The Basics
We strive to be Above all in Service® to our customers-and to our employees.
That's why Erie Insurance offers you an exceptional benefits package, including:
* Premier health, prescription, dental, and vision benefits for you and your dependents.Coverage begins your first day of work.
* Low contributions to medical and prescription premiums.We currently pay up to 97% of employees' monthly premium costs.
* Pension.We are one of only 13 Fortune 500 companies to offer a traditional pension plan.
Full-time employees are vested after five years of service.
* 401(k) with up to 4% contribution match.The 401(k) is offered in addition to the pension.
* Paid time off.Paid vacation, personal days, sick days, bereavement days and parental leave.
* Career development.Including a tuition reimbursement program for higher education and industry designations.
Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.
Position Summary
Exercises independent discretion and judgement in claims handling involving complex liability issues, to include coverage issues and severe injury claims.
* This is a remote work form home position anywhere in the state of VA.
* The ideal candidate will live in close proximity to the Richmond Branch Office.
Duties and Responsibilities
* Conducts investigations, evaluate and make recommendations regarding coverage and liability.
* Handles claims involving complex liability, damages or coverages.
* Negotiates with all parties, or their representatives, within designated authority.
* Documents the file and submits reports.
* Identifies subrogation opportunities and initiates appropriate action.
* Completes requir...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-01-26 07:10:20
-
MISSION :
Est garant de l'évolution de l'architecture SI pour HMS, de sa cohérence et de sa pérennité en alignement avec la stratégie SI, les exigences et standards du groupe et les objectifs stratégiques de l'entreprise.
PERIMETRE :
* Applications : solutions spécialisées pour le métier, ERP, solution IT pour l'IT
* Interfaces : flux, middleware incluant l'entreprise étendue
* Equipements connectés : terminaux mobiles, armoires logistiques ...
ACTIVITES :
L'architecte solution SI :
* Est garant de la cohérence transverse des solutions SI en réponse aux processus métier et en adéquation avec l'état de l'art et les exigences techniques.
Il valide les choix d'architecture SI (applications, data et outils collaboratifs) en veillant à la bonne application des standards d'architecture et de sécurité du groupe.
* Propose des scénarios d'évolution et de simplification en intégrant les innovations du marché, les enjeux du métier, les contraintes d'organisation et de réglementation et les risques d'obsolescence des composants SI.
* Instruit les sujets en lien avec le plan de transformation SI et anime les arbitrages en s'appuyant sur le collectif et en tenant compte du chemin critique des projets.
* Est en support des projets pour la construction des dossiers d'architecture et s'assure de l'application des standards du groupe.
* Travaille en étroite collaboration avec les architectes groupe pour compléter les standards avec les spécificités HMS.
* Définit et anime le processus de mise à jour de la cartographie SI pour HMS en intégrant les applications et les interfaces.
PROFIL RECHERCHE
* Vous avez un diplôme de niveau Bac +5 en informatique.
* Vous avez une expérience d'au moins 10 ans dans une équipe SI dont au moins 5 ans en tant qu'architecte solution.
* Vous êtes en capacité à élaborer des schémas directeurs, à planifier et à gérer des architectures complexes.
* Certification TOGAF est un plus
* Anglais professionnel (écrit et oral)
Employeur responsable, nous nous engageons dans l'éthique, les diversités et l'inclusion.
Rejoignez l'aventure humaine Hermès !"Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde.
Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable.
L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception.
Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde."
....Read more...
Type: Permanent Location: PANTIN, FR-75
Salary / Rate: Not Specified
Posted: 2026-01-26 07:10:20
-
Description & Requirements
Maximus is seeking a Telephony Analyst to manage and support internal-use telephony systems for our Homeland Security customer.
This role will provide technical leadership for the design, configuration, maintenance, and troubleshooting of enterprise VoIP and telephony infrastructure, with responsibilities that span operating systems, networking, security, and application support.
This position is on-site five days a week and requires an active secret security clearance.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS248, T3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Manage and support enterprise VoIP and telephony systems across these programs, including hardware, software, peripherals, and call applications such as WFO/WFM, CMS, and call recording platforms.
- Operate, monitor, and maintain enterprise infrastructure, including web servers (e.g., IIS, Apache Tomcat), application servers, and telecom hardware (e.g., Dell PowerEdge servers, Avaya J Series phones).
- Install, configure, troubleshoot, and resolve issues related to VoIP systems, Unix/Linux/Windows servers, network connectivity, and system integrations with Active Directory, DNS, DHCP, and LDAP.
- Collaborate with cross-functional teams to implement telephony solutions that ensure high availability, call quality, and compliance with security and performance standards.
- Other tasks as assigned.
Job-Specific Minimum Requirements:
- Active Secret security clearance required.
- Due to agency and contract requirements, candidates must be U.S.
citizens with no dual citizenship.
- This contract supports systems that require 24x7x365 uptime.
Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule.
- This individual must be able to accommodate a rotational on-call schedule as needed.
- This individual must be able to report onsite to Annapolis Junction, MD.
- 7+ years of experience supporting VoIP or telephony systems in a systems administrator or engineer role.
- Experience with VoIP protocols and technologies, including SIP, RTP, SRTP, and Avaya platforms (e.g., Communication Manager, CMS, ACR, WFO, IX Messaging, System Manager).
- Experience in Unix/Linux environments including patching, volume management, LDAP integration, and log analysis.
- Experience with Windows Server environments, including Active Directory, Group Policy, DNS, DFS, and DHCP.
- Networking experience includes IPv4, ports/protocols, IP routing fundamentals, and monitoring.
- Familiarity with remediation and validation of security vulnerabilities.
- Proficiency with managing and monitoring infrastructure, including telephony peripherals and server systems.
- Knowledge of client/server certificates and authentication mechanisms.
Preferred/Desirable Skills:
- Scripting experience (PowerShell, Shell)
- VMWare technologies (vCenter, ESXi)
- Experience with Microsoft SQL Serv...
....Read more...
Type: Permanent Location: Annapolis Junction, US-MD
Salary / Rate: Not Specified
Posted: 2026-01-26 07:10:19
-
Description & Requirements
Maximus is seeking a Network Administrator to provide expertise to a federal client in support of their mission-critical systems in defense of our Homeland.
As a Network Admin, you will implement and maintain our organization's network infrastructure.
Your role will involve overseeing network administration, troubleshooting complex issues, and ensuring the performance, availability, and security of our network systems.
This position is an on-site role, 5 days a week, and requires a secret clearance.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS135, T3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Configure and maintain network devices such as routers, switches, firewalls, load balancers, and VPN concentrators.
- Monitor network performance, identify bottlenecks, and implement optimization strategies to ensure optimal throughput and reliability.
- Troubleshoot and resolve network issues using firewall logs, switch packet capture tools; engaging with cross-functional teams to leverage support and collaboration when necessary
- Conduct network capacity planning and bandwidth management to accommodate future growth and changing business needs.
- Collaborate with other teams to integrate network infrastructure with cloud services, storage systems, and other IT components.
- Stay updated on emerging technologies, industry trends, and best practices in networking and recommend their adoption as appropriate.
- Create and maintain documentation related to network configurations, diagrams, standard operating procedures, and troubleshooting guides.
- Provide technical leadership, guidance, and mentorship to junior network engineers.
- Managing, monitoring, maintaining, and securing networks and tenant network segments that integrate the transport of networks and data.
- Organizing, documenting, and managing the delivery of Network load balancing services
- Document and Manage Internet Protocol Addresses
-Other Tasks as assigned
Job-Specific Minimum Requirements:
- Seven (7)+ years of experience in a Network Administrator role or in a related field
- Active Secret clearance.
- Due to federal requirements, all candidates must be US Citizens without Dual Citizenship to another country.
- This is an on-site position at a government facility.
- Requires presence on-site five days per week in Annapolis Junction, MD.
- Candidates must reside within a commutable distance.
- Participation in a rotational on-call schedule for emergency page-outs is required.
- Five (5) or more years of experience in the following: port and firewall configuration using Palo Alto
#techjobs #clearance #veteransPage
#APPCASTDTO
Minimum Requirements
TCS135, T3, Band 6
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other...
....Read more...
Type: Permanent Location: Annapolis Junction, US-MD
Salary / Rate: Not Specified
Posted: 2026-01-26 07:10:17
-
Description & Requirements
Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS).
In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources.
*Position is contingent upon contract award
*
This is a fully remote role.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
• Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations.
• Serve as a bilingual subject matter expert (English and Spanish) for contact center content development.
• Support the creation and refinement of training materials for contact center agents.
• Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials.
• Represent the contact center perspective in content-related discussions and decisions.
• Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards.
• Manage and develop knowledge articles, chat quick text scripts and email templates.
• Conduct audits of knowledge articles and procedures to ensure accuracy and relevance.
•...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-01-26 07:09:41
-
Description & Requirements
Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS).
In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources.
*Position is contingent upon contract award
*
This is a fully remote role.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
• Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations.
• Serve as a bilingual subject matter expert (English and Spanish) for contact center content development.
• Support the creation and refinement of training materials for contact center agents.
• Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials.
• Represent the contact center perspective in content-related discussions and decisions.
• Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards.
• Manage and develop knowledge articles, chat quick text scripts and email templates.
• Conduct audits of knowledge articles and procedures to ensure accuracy and relevance.
•...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-01-26 07:09:41
-
Description & Requirements
Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS).
In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources.
*Position is contingent upon contract award
*
This is a fully remote role.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
• Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations.
• Serve as a bilingual subject matter expert (English and Spanish) for contact center content development.
• Support the creation and refinement of training materials for contact center agents.
• Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials.
• Represent the contact center perspective in content-related discussions and decisions.
• Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards.
• Manage and develop knowledge articles, chat quick text scripts and email templates.
• Conduct audits of knowledge articles and procedures to ensure accuracy and relevance.
•...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-01-26 07:09:41
-
Description & Requirements
Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS).
In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources.
*Position is contingent upon contract award
*
This is a fully remote role.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
• Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations.
• Serve as a bilingual subject matter expert (English and Spanish) for contact center content development.
• Support the creation and refinement of training materials for contact center agents.
• Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials.
• Represent the contact center perspective in content-related discussions and decisions.
• Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards.
• Manage and develop knowledge articles, chat quick text scripts and email templates.
• Conduct audits of knowledge articles and procedures to ensure accuracy and relevance.
•...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-01-26 07:09:40
-
Description & Requirements
Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS).
In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources.
*Position is contingent upon contract award
*
This is a fully remote role.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
• Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations.
• Serve as a bilingual subject matter expert (English and Spanish) for contact center content development.
• Support the creation and refinement of training materials for contact center agents.
• Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials.
• Represent the contact center perspective in content-related discussions and decisions.
• Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards.
• Manage and develop knowledge articles, chat quick text scripts and email templates.
• Conduct audits of knowledge articles and procedures to ensure accuracy and relevance.
•...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-01-26 07:09:40
-
Description & Requirements
Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS).
In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources.
*Position is contingent upon contract award
*
This is a fully remote role.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
• Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations.
• Serve as a bilingual subject matter expert (English and Spanish) for contact center content development.
• Support the creation and refinement of training materials for contact center agents.
• Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials.
• Represent the contact center perspective in content-related discussions and decisions.
• Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards.
• Manage and develop knowledge articles, chat quick text scripts and email templates.
• Conduct audits of knowledge articles and procedures to ensure accuracy and relevance.
•...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-01-26 07:09:40
-
Description & Requirements
Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS).
In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources.
*Position is contingent upon contract award
*
This is a fully remote role.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
• Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations.
• Serve as a bilingual subject matter expert (English and Spanish) for contact center content development.
• Support the creation and refinement of training materials for contact center agents.
• Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials.
• Represent the contact center perspective in content-related discussions and decisions.
• Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards.
• Manage and develop knowledge articles, chat quick text scripts and email templates.
• Conduct audits of knowledge articles and procedures to ensure accuracy and relevance.
•...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-01-26 07:09:39
-
Description & Requirements
Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS).
In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources.
*Position is contingent upon contract award
*
This is a fully remote role.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
• Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations.
• Serve as a bilingual subject matter expert (English and Spanish) for contact center content development.
• Support the creation and refinement of training materials for contact center agents.
• Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials.
• Represent the contact center perspective in content-related discussions and decisions.
• Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards.
• Manage and develop knowledge articles, chat quick text scripts and email templates.
• Conduct audits of knowledge articles and procedures to ensure accuracy and relevance.
•...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-01-26 07:09:39
-
Description & Requirements
Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS).
In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources.
*Position is contingent upon contract award
*
This is a fully remote role.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
• Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations.
• Serve as a bilingual subject matter expert (English and Spanish) for contact center content development.
• Support the creation and refinement of training materials for contact center agents.
• Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials.
• Represent the contact center perspective in content-related discussions and decisions.
• Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards.
• Manage and develop knowledge articles, chat quick text scripts and email templates.
• Conduct audits of knowledge articles and procedures to ensure accuracy and relevance.
•...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-01-26 07:09:39
-
Description & Requirements
Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS).
In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources.
*Position is contingent upon contract award
*
This is a fully remote role.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
• Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations.
• Serve as a bilingual subject matter expert (English and Spanish) for contact center content development.
• Support the creation and refinement of training materials for contact center agents.
• Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials.
• Represent the contact center perspective in content-related discussions and decisions.
• Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards.
• Manage and develop knowledge articles, chat quick text scripts and email templates.
• Conduct audits of knowledge articles and procedures to ensure accuracy and relevance.
•...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-01-26 07:09:38
-
Description & Requirements
Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS).
In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources.
*Position is contingent upon contract award
*
This is a fully remote role.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
• Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations.
• Serve as a bilingual subject matter expert (English and Spanish) for contact center content development.
• Support the creation and refinement of training materials for contact center agents.
• Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials.
• Represent the contact center perspective in content-related discussions and decisions.
• Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards.
• Manage and develop knowledge articles, chat quick text scripts and email templates.
• Conduct audits of knowledge articles and procedures to ensure accuracy and relevance.
•...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-01-26 07:09:38
-
Description & Requirements
Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS).
In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources.
*Position is contingent upon contract award
*
This is a fully remote role.
Must have the ability to pass a federal background check.
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
• Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations.
• Serve as a bilingual subject matter expert (English and Spanish) for contact center content development.
• Support the creation and refinement of training materials for contact center agents.
• Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials.
• Represent the contact center perspective in content-related discussions and decisions.
• Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards.
• Manage and develop knowledge articles, chat quick text scripts and email templates.
• Conduct audits of knowledge articles and procedures to ensure accuracy and relevance.
•...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-01-26 07:09:38
