-
Description & Requirements
Maximus is seeking a remote, Remote, Call Center Supervisor (temporary) to support our Centers for Disease Control (CDC INFO) program.
You will need to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted).
This is a Limited Services position projected to last no more than 3-6 months.
*
*Must be available to work weekends
*
*Must be able to work holidays
*
*Work schedule: 8:00 am - 4:30 pm EST, Friday and Sunday off
*
*This is a remote position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements:
- Bachelor's degree in relevant field of study with 3+ years of relevant professional experience
required, or equivalent combination of education and experience.
- Ability to manage a high level of confidentiality.
- Proficient in Microsoft office suite.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
You must provide your own equipment during the training period, Smart Phone, personal computer, webcam, headset with microphone...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2025-02-06 07:37:53
-
Description & Requirements
Maximus is seeking a remote, Remote, Call Center Supervisor (temporary) to support our Centers for Disease Control (CDC INFO) program.
You will need to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted).
This is a Limited Services position projected to last no more than 3-6 months.
*
*Must be available to work weekends
*
*Must be able to work holidays
*
*Work schedule: 8:00 am - 4:30 pm EST, Friday and Sunday off
*
*This is a remote position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements:
- Bachelor's degree in relevant field of study with 3+ years of relevant professional experience
required, or equivalent combination of education and experience.
- Ability to manage a high level of confidentiality.
- Proficient in Microsoft office suite.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
You must provide your own equipment during the training period, Smart Phone, personal computer, webcam, headset with microphone...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2025-02-06 07:37:51
-
Description & Requirements
Maximus is seeking a remote, Remote, Call Center Supervisor (temporary) to support our Centers for Disease Control (CDC INFO) program.
You will need to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted).
This is a Limited Services position projected to last no more than 3-6 months.
*
*Must be available to work weekends
*
*Must be able to work holidays
*
*Work schedule: 8:00 am - 4:30 pm EST, Friday and Sunday off
*
*This is a remote position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements:
- Bachelor's degree in relevant field of study with 3+ years of relevant professional experience
required, or equivalent combination of education and experience.
- Ability to manage a high level of confidentiality.
- Proficient in Microsoft office suite.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
You must provide your own equipment during the training period, Smart Phone, personal computer, webcam, headset with microphone...
....Read more...
Type: Permanent Location: Columbus, US-GA
Salary / Rate: Not Specified
Posted: 2025-02-06 07:37:50
-
Description & Requirements
Maximus is seeking a remote, Remote, Call Center Supervisor (temporary) to support our Centers for Disease Control (CDC INFO) program.
You will need to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted).
This is a Limited Services position projected to last no more than 3-6 months.
*
*Must be available to work weekends
*
*Must be able to work holidays
*
*Work schedule: 8:00 am - 4:30 pm EST, Friday and Sunday off
*
*This is a remote position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements:
- Bachelor's degree in relevant field of study with 3+ years of relevant professional experience
required, or equivalent combination of education and experience.
- Ability to manage a high level of confidentiality.
- Proficient in Microsoft office suite.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
You must provide your own equipment during the training period, Smart Phone, personal computer, webcam, headset with microphone...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2025-02-06 07:37:48
-
Description & Requirements
Maximus is seeking a remote, Remote, Call Center Supervisor (temporary) to support our Centers for Disease Control (CDC INFO) program.
You will need to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted).
This is a Limited Services position projected to last no more than 3-6 months.
*
*Must be available to work weekends
*
*Must be able to work holidays
*
*Work schedule: 8:00 am - 4:30 pm EST, Friday and Sunday off
*
*This is a remote position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements:
- Bachelor's degree in relevant field of study with 3+ years of relevant professional experience
required, or equivalent combination of education and experience.
- Ability to manage a high level of confidentiality.
- Proficient in Microsoft office suite.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
You must provide your own equipment during the training period, Smart Phone, personal computer, webcam, headset with microphone...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2025-02-06 07:37:46
-
Description & Requirements
Maximus is seeking a remote, Remote, Call Center Supervisor (temporary) to support our Centers for Disease Control (CDC INFO) program.
You will need to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted).
This is a Limited Services position projected to last no more than 3-6 months.
*
*Must be available to work weekends
*
*Must be able to work holidays
*
*Work schedule: 8:00 am - 4:30 pm EST, Friday and Sunday off
*
*This is a remote position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements:
- Bachelor's degree in relevant field of study with 3+ years of relevant professional experience
required, or equivalent combination of education and experience.
- Ability to manage a high level of confidentiality.
- Proficient in Microsoft office suite.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
You must provide your own equipment during the training period, Smart Phone, personal computer, webcam, headset with microphone...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: Not Specified
Posted: 2025-02-06 07:37:44
-
Description & Requirements
Maximus is seeking a remote, Remote, Call Center Supervisor (temporary) to support our Centers for Disease Control (CDC INFO) program.
You will need to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted).
This is a Limited Services position projected to last no more than 3-6 months.
*
*Must be available to work weekends
*
*Must be able to work holidays
*
*Work schedule: 8:00 am - 4:30 pm EST, Friday and Sunday off
*
*This is a remote position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements:
- Bachelor's degree in relevant field of study with 3+ years of relevant professional experience
required, or equivalent combination of education and experience.
- Ability to manage a high level of confidentiality.
- Proficient in Microsoft office suite.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
You must provide your own equipment during the training period, Smart Phone, personal computer, webcam, headset with microphone...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2025-02-06 07:37:43
-
Description & Requirements
Maximus is seeking a remote, Remote, Call Center Supervisor (temporary) to support our Centers for Disease Control (CDC INFO) program.
You will need to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted).
This is a Limited Services position projected to last no more than 3-6 months.
*
*Must be available to work weekends
*
*Must be able to work holidays
*
*Work schedule: 8:00 am - 4:30 pm EST, Friday and Sunday off
*
*This is a remote position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements:
- Bachelor's degree in relevant field of study with 3+ years of relevant professional experience
required, or equivalent combination of education and experience.
- Ability to manage a high level of confidentiality.
- Proficient in Microsoft office suite.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
You must provide your own equipment during the training period, Smart Phone, personal computer, webcam, headset with microphone...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2025-02-06 07:37:42
-
Description & Requirements
Maximus is seeking a remote, Remote, Call Center Supervisor (temporary) to support our Centers for Disease Control (CDC INFO) program.
You will need to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted).
This is a Limited Services position projected to last no more than 3-6 months.
*
*Must be available to work weekends
*
*Must be able to work holidays
*
*Work schedule: 8:00 am - 4:30 pm EST, Friday and Sunday off
*
*This is a remote position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements:
- Bachelor's degree in relevant field of study with 3+ years of relevant professional experience
required, or equivalent combination of education and experience.
- Ability to manage a high level of confidentiality.
- Proficient in Microsoft office suite.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
You must provide your own equipment during the training period, Smart Phone, personal computer, webcam, headset with microphone...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2025-02-06 07:37:41
-
Description & Requirements
Maximus is seeking a remote, Remote, Call Center Supervisor (temporary) to support our Centers for Disease Control (CDC INFO) program.
You will need to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted).
This is a Limited Services position projected to last no more than 3-6 months.
*
*Must be available to work weekends
*
*Must be able to work holidays
*
*Work schedule: 8:00 am - 4:30 pm EST, Friday and Sunday off
*
*This is a remote position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements:
- Bachelor's degree in relevant field of study with 3+ years of relevant professional experience
required, or equivalent combination of education and experience.
- Ability to manage a high level of confidentiality.
- Proficient in Microsoft office suite.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
You must provide your own equipment during the training period, Smart Phone, personal computer, webcam, headset with microphone...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2025-02-06 07:37:41
-
Description & Requirements
Maximus is seeking a remote, Remote, Call Center Supervisor (temporary) to support our Centers for Disease Control (CDC INFO) program.
You will need to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted).
This is a Limited Services position projected to last no more than 3-6 months.
*
*Must be available to work weekends
*
*Must be able to work holidays
*
*Work schedule: 8:00 am - 4:30 pm EST, Friday and Sunday off
*
*This is a remote position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements:
- Bachelor's degree in relevant field of study with 3+ years of relevant professional experience
required, or equivalent combination of education and experience.
- Ability to manage a high level of confidentiality.
- Proficient in Microsoft office suite.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
You must provide your own equipment during the training period, Smart Phone, personal computer, webcam, headset with microphone...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2025-02-06 07:37:40
-
Description & Requirements
Maximus is seeking a remote, Remote, Call Center Supervisor (temporary) to support our Centers for Disease Control (CDC INFO) program.
You will need to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted).
This is a Limited Services position projected to last no more than 3-6 months.
*
*Must be available to work weekends
*
*Must be able to work holidays
*
*Work schedule: 8:00 am - 4:30 pm EST, Friday and Sunday off
*
*This is a remote position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements:
- Bachelor's degree in relevant field of study with 3+ years of relevant professional experience
required, or equivalent combination of education and experience.
- Ability to manage a high level of confidentiality.
- Proficient in Microsoft office suite.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
You must provide your own equipment during the training period, Smart Phone, personal computer, webcam, headset with microphone...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2025-02-06 07:37:39
-
Description & Requirements
Maximus is seeking a remote, Remote, Call Center Supervisor (temporary) to support our Centers for Disease Control (CDC INFO) program.
You will need to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted).
This is a Limited Services position projected to last no more than 3-6 months.
*
*Must be available to work weekends
*
*Must be able to work holidays
*
*Work schedule: 8:00 am - 4:30 pm EST, Friday and Sunday off
*
*This is a remote position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements:
- Bachelor's degree in relevant field of study with 3+ years of relevant professional experience
required, or equivalent combination of education and experience.
- Ability to manage a high level of confidentiality.
- Proficient in Microsoft office suite.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
You must provide your own equipment during the training period, Smart Phone, personal computer, webcam, headset with microphone...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2025-02-06 07:37:39
-
Description & Requirements
Maximus is seeking a remote, Remote, Call Center Supervisor (temporary) to support our Centers for Disease Control (CDC INFO) program.
You will need to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted).
This is a Limited Services position projected to last no more than 3-6 months.
*
*Must be available to work weekends
*
*Must be able to work holidays
*
*Work schedule: 8:00 am - 4:30 pm EST, Friday and Sunday off
*
*This is a remote position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements:
- Bachelor's degree in relevant field of study with 3+ years of relevant professional experience
required, or equivalent combination of education and experience.
- Ability to manage a high level of confidentiality.
- Proficient in Microsoft office suite.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
You must provide your own equipment during the training period, Smart Phone, personal computer, webcam, headset with microphone...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2025-02-06 07:37:38
-
Description & Requirements
Maximus is seeking a remote, Remote, Call Center Supervisor (temporary) to support our Centers for Disease Control (CDC INFO) program.
You will need to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted).
This is a Limited Services position projected to last no more than 3-6 months.
*
*Must be available to work weekends
*
*Must be able to work holidays
*
*Work schedule: 8:00 am - 4:30 pm EST, Friday and Sunday off
*
*This is a remote position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements:
- Bachelor's degree in relevant field of study with 3+ years of relevant professional experience
required, or equivalent combination of education and experience.
- Ability to manage a high level of confidentiality.
- Proficient in Microsoft office suite.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
You must provide your own equipment during the training period, Smart Phone, personal computer, webcam, headset with microphone...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2025-02-06 07:37:38
-
Description & Requirements
Maximus is seeking a remote, Remote, Call Center Supervisor (temporary) to support our Centers for Disease Control (CDC INFO) program.
You will need to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted).
This is a Limited Services position projected to last no more than 3-6 months.
*
*Must be available to work weekends
*
*Must be able to work holidays
*
*Work schedule: 8:00 am - 4:30 pm EST, Friday and Sunday off
*
*This is a remote position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements:
- Bachelor's degree in relevant field of study with 3+ years of relevant professional experience
required, or equivalent combination of education and experience.
- Ability to manage a high level of confidentiality.
- Proficient in Microsoft office suite.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
You must provide your own equipment during the training period, Smart Phone, personal computer, webcam, headset with microphone...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2025-02-06 07:37:37
-
Description & Requirements
Maximus is seeking a remote, Remote, Call Center Supervisor (temporary) to support our Centers for Disease Control (CDC INFO) program.
You will need to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted).
This is a Limited Services position projected to last no more than 3-6 months.
*
*Must be available to work weekends
*
*Must be able to work holidays
*
*Work schedule: 8:00 am - 4:30 pm EST, Friday and Sunday off
*
*This is a remote position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements:
- Bachelor's degree in relevant field of study with 3+ years of relevant professional experience
required, or equivalent combination of education and experience.
- Ability to manage a high level of confidentiality.
- Proficient in Microsoft office suite.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
You must provide your own equipment during the training period, Smart Phone, personal computer, webcam, headset with microphone...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2025-02-06 07:37:36
-
Description & Requirements
Maximus is seeking a remote, Remote, Call Center Supervisor (temporary) to support our Centers for Disease Control (CDC INFO) program.
You will need to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted).
This is a Limited Services position projected to last no more than 3-6 months.
*
*Must be available to work weekends
*
*Must be able to work holidays
*
*Work schedule: 8:00 am - 4:30 pm EST, Friday and Sunday off
*
*This is a remote position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements:
- Bachelor's degree in relevant field of study with 3+ years of relevant professional experience
required, or equivalent combination of education and experience.
- Ability to manage a high level of confidentiality.
- Proficient in Microsoft office suite.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
You must provide your own equipment during the training period, Smart Phone, personal computer, webcam, headset with microphone...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2025-02-06 07:37:36
-
Description & Requirements
Maximus is seeking a remote, Remote, Call Center Supervisor (temporary) to support our Centers for Disease Control (CDC INFO) program.
You will need to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted).
This is a Limited Services position projected to last no more than 3-6 months.
*
*Must be available to work weekends
*
*Must be able to work holidays
*
*Work schedule: 8:00 am - 4:30 pm EST, Friday and Sunday off
*
*This is a remote position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements:
- Bachelor's degree in relevant field of study with 3+ years of relevant professional experience
required, or equivalent combination of education and experience.
- Ability to manage a high level of confidentiality.
- Proficient in Microsoft office suite.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
You must provide your own equipment during the training period, Smart Phone, personal computer, webcam, headset with microphone...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2025-02-06 07:37:35
-
Description & Requirements
Maximus is seeking a remote, Remote, Call Center Supervisor (temporary) to support our Centers for Disease Control (CDC INFO) program.
You will need to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted).
This is a Limited Services position projected to last no more than 3-6 months.
*
*Must be available to work weekends
*
*Must be able to work holidays
*
*Work schedule: 8:00 am - 4:30 pm EST, Friday and Sunday off
*
*This is a remote position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements:
- Bachelor's degree in relevant field of study with 3+ years of relevant professional experience
required, or equivalent combination of education and experience.
- Ability to manage a high level of confidentiality.
- Proficient in Microsoft office suite.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
You must provide your own equipment during the training period, Smart Phone, personal computer, webcam, headset with microphone...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2025-02-06 07:37:34
-
Description & Requirements
Maximus is seeking a remote, Remote, Call Center Supervisor (temporary) to support our Centers for Disease Control (CDC INFO) program.
You will need to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted).
This is a Limited Services position projected to last no more than 3-6 months.
*
*Must be available to work weekends
*
*Must be able to work holidays
*
*Work schedule: 8:00 am - 4:30 pm EST, Friday and Sunday off
*
*This is a remote position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements:
- Bachelor's degree in relevant field of study with 3+ years of relevant professional experience
required, or equivalent combination of education and experience.
- Ability to manage a high level of confidentiality.
- Proficient in Microsoft office suite.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
You must provide your own equipment during the training period, Smart Phone, personal computer, webcam, headset with microphone...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2025-02-06 07:37:32
-
Description & Requirements
Maximus is seeking a remote, Remote, Call Center Supervisor (temporary) to support our Centers for Disease Control (CDC INFO) program.
You will need to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted).
This is a Limited Services position projected to last no more than 3-6 months.
*
*Must be available to work weekends
*
*Must be able to work holidays
*
*Work schedule: 8:00 am - 4:30 pm EST, Friday and Sunday off
*
*This is a remote position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements:
- Bachelor's degree in relevant field of study with 3+ years of relevant professional experience
required, or equivalent combination of education and experience.
- Ability to manage a high level of confidentiality.
- Proficient in Microsoft office suite.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
You must provide your own equipment during the training period, Smart Phone, personal computer, webcam, headset with microphone...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2025-02-06 07:37:32
-
Description & Requirements
Maximus is seeking a remote, Remote, Call Center Supervisor (temporary) to support our Centers for Disease Control (CDC INFO) program.
You will need to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted).
This is a Limited Services position projected to last no more than 3-6 months.
*
*Must be available to work weekends
*
*Must be able to work holidays
*
*Work schedule: 8:00 am - 4:30 pm EST, Friday and Sunday off
*
*This is a remote position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements:
- Bachelor's degree in relevant field of study with 3+ years of relevant professional experience
required, or equivalent combination of education and experience.
- Ability to manage a high level of confidentiality.
- Proficient in Microsoft office suite.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
You must provide your own equipment during the training period, Smart Phone, personal computer, webcam, headset with microphone...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2025-02-06 07:37:31
-
Service Associate
Contribute to our mission to improve Health and Wellness in your community.
Become a Rite Aid Service Associate, today!
As a Service Associate, you are responsible for the day-to-day operations, care, and service provided to our customers & patients.
Your purpose is to help others achieve a higher level of well-being through thoughtful and attentive customer service.
Why you will THRIVE here:
You love to help people.
You enjoy jumping in and helping.
You are a natural leader.
You consistently exceed expectations.
You are excited to provide top-notch customer service.
You remember people and they remember you.
You easily turn customer complaints into compliments.
Day-in-the-Life of a Service Associate:
* Provide excellent customer service by assisting customers with their shopping needs, answering customer inquiries, and resolving customer complaints.
* Engage with customers in a friendly and efficient manner while completing customer transactions on the cash register.
* Maintain the cleanliness and organization of the store.
* Stock store shelves and endcaps with merchandise.
* Ensure the proper identification is produced when selling alcohol, tobacco, and lottery tickets, if applicable.
* Assist with the operation of the One-hour Photo department, if applicable.
* Build and maintain displays of merchandise and complete new plan-o-grams.
* Complete inventory counts and order merchandise based on the results.
* Put up signs that identify items on sale in weekly advertisements and take down this signage when the sale is over.
* Assist with price markdowns and changes for merchandise on the shelves.
Qualifications:
Must be at least 16 years old.
What's in it for you?
In an effort to improve and sustain the health and wellness of our employees, we offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities! From the moment you join our team, we provide an environment that inspires and motivates you to work here and reach your full potential.
We support personal growth and celebrate achievements.
We dedicate ourselves to creating an experience for all our associates that is easy, exciting, and engaging.
Apply to become a Rite Aid Service Associate and thrive with us today!
JR048105
The typical starting pay range for this position is between $16 - $24.15 per hour, although wages can vary based on experience and geography.
....Read more...
Type: Permanent Location: Napa, US-CA
Salary / Rate: Not Specified
Posted: 2025-02-06 07:37:30
-
Description & Requirements
Maximus is seeking a remote, Remote, Call Center Supervisor (temporary) to support our Centers for Disease Control (CDC INFO) program.
You will need to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted).
This is a Limited Services position projected to last no more than 3-6 months.
*
*Must be available to work weekends
*
*Must be able to work holidays
*
*Work schedule: 8:00 am - 4:30 pm EST, Friday and Sunday off
*
*This is a remote position
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks and call center activities as required
- Support and enforce call center expectations
- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.
Minimum Requirements:
- Bachelor's degree in relevant field of study with 3+ years of relevant professional experience
required, or equivalent combination of education and experience.
- Ability to manage a high level of confidentiality.
- Proficient in Microsoft office suite.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
You must provide your own equipment during the training period, Smart Phone, personal computer, webcam, headset with microphone...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2025-02-06 07:37:30
