-
Key Responsibilities
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience:
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a tea
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies:
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
* ...
....Read more...
Type: Permanent Location: Newport, US-RI
Salary / Rate: Not Specified
Posted: 2026-06-13 09:02:28
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Key Responsibilities
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience:
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a tea
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies:
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
* ...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2026-06-13 09:02:25
-
Key Responsibilities
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience:
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a tea
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies:
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
* ...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2026-06-13 09:02:23
-
Key Responsibilities
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience:
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a tea
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies:
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
* ...
....Read more...
Type: Permanent Location: Charleston, US-SC
Salary / Rate: Not Specified
Posted: 2026-06-13 09:02:22
-
Key Responsibilities
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience:
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a tea
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies:
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
* ...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2026-06-13 09:02:22
-
Key Responsibilities
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience:
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a tea
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies:
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
* ...
....Read more...
Type: Permanent Location: Philadelphia, US-PA
Salary / Rate: Not Specified
Posted: 2026-06-13 09:02:21
-
Key Responsibilities
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience:
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a tea
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies:
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
* ...
....Read more...
Type: Permanent Location: Tulsa, US-OK
Salary / Rate: Not Specified
Posted: 2026-06-13 09:02:20
-
Key Responsibilities
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience:
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a tea
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies:
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
* ...
....Read more...
Type: Permanent Location: Eugene, US-OR
Salary / Rate: Not Specified
Posted: 2026-06-13 09:02:18
-
Key Responsibilities
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience:
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a tea
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies:
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
* ...
....Read more...
Type: Permanent Location: Portland, US-OR
Salary / Rate: Not Specified
Posted: 2026-06-13 09:02:15
-
Key Responsibilities
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience:
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a tea
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies:
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
* ...
....Read more...
Type: Permanent Location: Oklahoma City, US-OK
Salary / Rate: Not Specified
Posted: 2026-06-13 09:02:15
-
Key Responsibilities
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience:
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a tea
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies:
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
* ...
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: Not Specified
Posted: 2026-06-13 09:02:14
-
Key Responsibilities
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience:
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a tea
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies:
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
* ...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2026-06-13 09:02:13
-
Key Responsibilities
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience:
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a tea
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies:
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
* ...
....Read more...
Type: Permanent Location: Minot, US-ND
Salary / Rate: Not Specified
Posted: 2026-06-13 09:02:13
-
Key Responsibilities
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience:
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a tea
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies:
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
* ...
....Read more...
Type: Permanent Location: Fargo, US-ND
Salary / Rate: Not Specified
Posted: 2026-06-13 09:02:10
-
Key Responsibilities
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience:
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a tea
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies:
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
* ...
....Read more...
Type: Permanent Location: Cincinnati, US-OH
Salary / Rate: Not Specified
Posted: 2026-06-13 09:02:08
-
Key Responsibilities
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience:
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a tea
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies:
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
* ...
....Read more...
Type: Permanent Location: Cleveland, US-OH
Salary / Rate: Not Specified
Posted: 2026-06-13 09:02:06
-
Key Responsibilities
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience:
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a tea
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies:
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
* ...
....Read more...
Type: Permanent Location: Buffalo, US-NY
Salary / Rate: Not Specified
Posted: 2026-06-13 09:02:03
-
Key Responsibilities
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience:
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a tea
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies:
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
* ...
....Read more...
Type: Permanent Location: Albany, US-NY
Salary / Rate: Not Specified
Posted: 2026-06-13 09:02:00
-
Key Responsibilities
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience:
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a tea
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies:
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
* ...
....Read more...
Type: Permanent Location: Las Cruces, US-NM
Salary / Rate: Not Specified
Posted: 2026-06-13 09:01:57
-
Key Responsibilities
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience:
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a tea
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies:
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
* ...
....Read more...
Type: Permanent Location: Charlotte, US-NC
Salary / Rate: Not Specified
Posted: 2026-06-13 09:01:55
-
Key Responsibilities
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience:
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a tea
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies:
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
* ...
....Read more...
Type: Permanent Location: Wilmington, US-NC
Salary / Rate: Not Specified
Posted: 2026-06-13 09:01:53
-
Key Responsibilities
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience:
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a tea
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies:
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
* ...
....Read more...
Type: Permanent Location: Rochester, US-NY
Salary / Rate: Not Specified
Posted: 2026-06-13 09:01:50
-
Key Responsibilities
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience:
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a tea
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies:
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
* ...
....Read more...
Type: Permanent Location: Manchester, US-NH
Salary / Rate: Not Specified
Posted: 2026-06-13 09:01:48
-
Key Responsibilities
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience:
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a tea
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies:
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
* ...
....Read more...
Type: Permanent Location: Albuquerque, US-NM
Salary / Rate: Not Specified
Posted: 2026-06-13 09:01:48
-
Key Responsibilities
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience:
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a tea
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies:
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
* ...
....Read more...
Type: Permanent Location: Cherry Hill, US-NJ
Salary / Rate: Not Specified
Posted: 2026-06-13 09:01:45
