-
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Job-Specific Minimum Requirements:
- Must have a minimum of 6 months' of production experience in the BOSC program.
- Must be Bilingual (Spanish)
- Diagnose, resolve, and follow up on issues relating to various user concerns
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Ensure tickets are accurately documented and resolved in a timely manner
- Work within the team framework created by management and work with team members on assigned projects
- Work tasks as assigned which include but not limited to email, chat, ticketing syste...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-09-12 09:35:25
-
Essential Duties and Responsibilities:
- Provide strategic direction and guidance to the software engineers within the IT Applications Development team in support of application design, software development, and software integration.
- Define the key priorities in pursuit of the vision and goals associated with the Software Engineering practice.
- Ensure Software Engineering staff are following best practices around application design, software development, and software integration throughout the system development lifecycle.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
- Provide leadership and direction to staff for completeness of application design, software engineering, and software integration.
- Work toward the improvement of the software life cycle time by increasing the quality of requirements and reducing the amount of time spent in the application design, development, and integration phases.
- Manage the Software Engineering staff as a shared service to support multiple projects.
- Ensure that the Software Engineers have the appropriate tools, skills, and training to support the project needs.
- Manage geographically distributed staff to maximize staff utilization.
- Work closely with delivery managers and product managers to support product delivery and enhancements.
- Drive all aspects of engineering recruiting including but not limited to; attracting great talent and retaining a highly skilled, proficient engineering team.
Key Responsibilities
Delivery Leadership
• Oversee the development, maintenance, and enhancement of a COTS healthcare system serving Medicaid clients
• Ensure delivery of high-quality, reliable, and compliant solutions, including enhancements, fixes, and customer-specific configurations
• Provide direction and oversight for multiple teams through collaboration with other managers
Process & Quality Oversight
• Define, implement, and maintain development processes, procedures, and delivery standards
• Ensure adherence to SDLC, change management, release management, and quality assurance processes
• Review solution designs and deliverables to ensure technical soundness, scalability, and maintainability
• Drive continuous improvement in engineering practices and delivery outcomes
Team & Stakeholder Collaboration
• Work closely with technical managers, architects, developers, QA teams, and operations teams
• Serve as a key liaison between technical teams and business stakeholders
• Communicate clearly with customers and internal stakeholders at all levels, including executive leadership
• Support issue resolution and prioritization across development and support activities
Customer Implementation & Support
• Provide oversight for implementation of the COTS product for new and existing State Medicaid customers
• Ensure consistent implementation approaches wh...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-09-12 09:35:24
-
Essential Duties and Responsibilities:
- Provide strategic direction and guidance to the software engineers within the IT Applications Development team in support of application design, software development, and software integration.
- Define the key priorities in pursuit of the vision and goals associated with the Software Engineering practice.
- Ensure Software Engineering staff are following best practices around application design, software development, and software integration throughout the system development lifecycle.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
- Provide leadership and direction to staff for completeness of application design, software engineering, and software integration.
- Work toward the improvement of the software life cycle time by increasing the quality of requirements and reducing the amount of time spent in the application design, development, and integration phases.
- Manage the Software Engineering staff as a shared service to support multiple projects.
- Ensure that the Software Engineers have the appropriate tools, skills, and training to support the project needs.
- Manage geographically distributed staff to maximize staff utilization.
- Work closely with delivery managers and product managers to support product delivery and enhancements.
- Drive all aspects of engineering recruiting including but not limited to; attracting great talent and retaining a highly skilled, proficient engineering team.
Key Responsibilities
Delivery Leadership
• Oversee the development, maintenance, and enhancement of a COTS healthcare system serving Medicaid clients
• Ensure delivery of high-quality, reliable, and compliant solutions, including enhancements, fixes, and customer-specific configurations
• Provide direction and oversight for multiple teams through collaboration with other managers
Process & Quality Oversight
• Define, implement, and maintain development processes, procedures, and delivery standards
• Ensure adherence to SDLC, change management, release management, and quality assurance processes
• Review solution designs and deliverables to ensure technical soundness, scalability, and maintainability
• Drive continuous improvement in engineering practices and delivery outcomes
Team & Stakeholder Collaboration
• Work closely with technical managers, architects, developers, QA teams, and operations teams
• Serve as a key liaison between technical teams and business stakeholders
• Communicate clearly with customers and internal stakeholders at all levels, including executive leadership
• Support issue resolution and prioritization across development and support activities
Customer Implementation & Support
• Provide oversight for implementation of the COTS product for new and existing State Medicaid customers
• Ensure consistent implementation approaches wh...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-09-12 09:35:24
-
Essential Duties and Responsibilities:
- Provide strategic direction and guidance to the software engineers within the IT Applications Development team in support of application design, software development, and software integration.
- Define the key priorities in pursuit of the vision and goals associated with the Software Engineering practice.
- Ensure Software Engineering staff are following best practices around application design, software development, and software integration throughout the system development lifecycle.
- Leads and directs the work of other employees and has responsibility for personnel actions including; hiring, performance management, and termination.
- Provide leadership and direction to staff for completeness of application design, software engineering, and software integration.
- Work toward the improvement of the software life cycle time by increasing the quality of requirements and reducing the amount of time spent in the application design, development, and integration phases.
- Manage the Software Engineering staff as a shared service to support multiple projects.
- Ensure that the Software Engineers have the appropriate tools, skills, and training to support the project needs.
- Manage geographically distributed staff to maximize staff utilization.
- Work closely with delivery managers and product managers to support product delivery and enhancements.
- Drive all aspects of engineering recruiting including but not limited to; attracting great talent and retaining a highly skilled, proficient engineering team.
Key Responsibilities
Delivery Leadership
• Oversee the development, maintenance, and enhancement of a COTS healthcare system serving Medicaid clients
• Ensure delivery of high-quality, reliable, and compliant solutions, including enhancements, fixes, and customer-specific configurations
• Provide direction and oversight for multiple teams through collaboration with other managers
Process & Quality Oversight
• Define, implement, and maintain development processes, procedures, and delivery standards
• Ensure adherence to SDLC, change management, release management, and quality assurance processes
• Review solution designs and deliverables to ensure technical soundness, scalability, and maintainability
• Drive continuous improvement in engineering practices and delivery outcomes
Team & Stakeholder Collaboration
• Work closely with technical managers, architects, developers, QA teams, and operations teams
• Serve as a key liaison between technical teams and business stakeholders
• Communicate clearly with customers and internal stakeholders at all levels, including executive leadership
• Support issue resolution and prioritization across development and support activities
Customer Implementation & Support
• Provide oversight for implementation of the COTS product for new and existing State Medicaid customers
• Ensure consistent implementation approaches wh...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-09-12 09:35:23
-
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Job-Specific Minimum Requirements:
- Must have a minimum of 6 months' of production experience in the BOSC program.
- Must be Bilingual (Spanish)
- Diagnose, resolve, and follow up on issues relating to various user concerns
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Ensure tickets are accurately documented and resolved in a timely manner
- Work within the team framework created by management and work with team members on assigned projects
- Work tasks as assigned which include but not limited to email, chat, ticketing syste...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-09-12 09:35:22
-
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Job-Specific Minimum Requirements:
- Must have a minimum of 6 months' of production experience in the BOSC program.
- Must be Bilingual (Spanish)
- Diagnose, resolve, and follow up on issues relating to various user concerns
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Ensure tickets are accurately documented and resolved in a timely manner
- Work within the team framework created by management and work with team members on assigned projects
- Work tasks as assigned which include but not limited to email, chat, ticketing syste...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-09-12 09:35:22
-
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Job-Specific Minimum Requirements:
- Must have a minimum of 6 months' of production experience in the BOSC program.
- Must be Bilingual (Spanish)
- Diagnose, resolve, and follow up on issues relating to various user concerns
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Ensure tickets are accurately documented and resolved in a timely manner
- Work within the team framework created by management and work with team members on assigned projects
- Work tasks as assigned which include but not limited to email, chat, ticketing syste...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-09-12 09:35:21
-
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Job-Specific Minimum Requirements:
- Must have a minimum of 6 months' of production experience in the BOSC program.
- Must be Bilingual (Spanish)
- Diagnose, resolve, and follow up on issues relating to various user concerns
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Ensure tickets are accurately documented and resolved in a timely manner
- Work within the team framework created by management and work with team members on assigned projects
- Work tasks as assigned which include but not limited to email, chat, ticketing syste...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-09-12 09:35:20
-
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Job-Specific Minimum Requirements:
- Must have a minimum of 6 months' of production experience in the BOSC program.
- Must be Bilingual (Spanish)
- Diagnose, resolve, and follow up on issues relating to various user concerns
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Ensure tickets are accurately documented and resolved in a timely manner
- Work within the team framework created by management and work with team members on assigned projects
- Work tasks as assigned which include but not limited to email, chat, ticketing syste...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-09-12 09:35:20
-
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Job-Specific Minimum Requirements:
- Must have a minimum of 6 months' of production experience in the BOSC program.
- Must be Bilingual (Spanish)
- Diagnose, resolve, and follow up on issues relating to various user concerns
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Ensure tickets are accurately documented and resolved in a timely manner
- Work within the team framework created by management and work with team members on assigned projects
- Work tasks as assigned which include but not limited to email, chat, ticketing syste...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-09-12 09:35:19
-
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Job-Specific Minimum Requirements:
- Must have a minimum of 6 months' of production experience in the BOSC program.
- Must be Bilingual (Spanish)
- Diagnose, resolve, and follow up on issues relating to various user concerns
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Ensure tickets are accurately documented and resolved in a timely manner
- Work within the team framework created by management and work with team members on assigned projects
- Work tasks as assigned which include but not limited to email, chat, ticketing syste...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-09-12 09:35:18
-
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Job-Specific Minimum Requirements:
- Must have a minimum of 6 months' of production experience in the BOSC program.
- Must be Bilingual (Spanish)
- Diagnose, resolve, and follow up on issues relating to various user concerns
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Ensure tickets are accurately documented and resolved in a timely manner
- Work within the team framework created by management and work with team members on assigned projects
- Work tasks as assigned which include but not limited to email, chat, ticketing syste...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-09-12 09:35:18
-
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Job-Specific Minimum Requirements:
- Must have a minimum of 6 months' of production experience in the BOSC program.
- Must be Bilingual (Spanish)
- Diagnose, resolve, and follow up on issues relating to various user concerns
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Ensure tickets are accurately documented and resolved in a timely manner
- Work within the team framework created by management and work with team members on assigned projects
- Work tasks as assigned which include but not limited to email, chat, ticketing syste...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-09-12 09:35:17
-
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Job-Specific Minimum Requirements:
- Must have a minimum of 6 months' of production experience in the BOSC program.
- Must be Bilingual (Spanish)
- Diagnose, resolve, and follow up on issues relating to various user concerns
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Ensure tickets are accurately documented and resolved in a timely manner
- Work within the team framework created by management and work with team members on assigned projects
- Work tasks as assigned which include but not limited to email, chat, ticketing syste...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-09-12 09:35:17
-
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Job-Specific Minimum Requirements:
- Must have a minimum of 6 months' of production experience in the BOSC program.
- Must be Bilingual (Spanish)
- Diagnose, resolve, and follow up on issues relating to various user concerns
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Ensure tickets are accurately documented and resolved in a timely manner
- Work within the team framework created by management and work with team members on assigned projects
- Work tasks as assigned which include but not limited to email, chat, ticketing syste...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-09-12 09:35:16
-
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Job-Specific Minimum Requirements:
- Must have a minimum of 6 months' of production experience in the BOSC program.
- Must be Bilingual (Spanish)
- Diagnose, resolve, and follow up on issues relating to various user concerns
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Ensure tickets are accurately documented and resolved in a timely manner
- Work within the team framework created by management and work with team members on assigned projects
- Work tasks as assigned which include but not limited to email, chat, ticketing syste...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-09-12 09:35:15
-
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Job-Specific Minimum Requirements:
- Must have a minimum of 6 months' of production experience in the BOSC program.
- Must be Bilingual (Spanish)
- Diagnose, resolve, and follow up on issues relating to various user concerns
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Ensure tickets are accurately documented and resolved in a timely manner
- Work within the team framework created by management and work with team members on assigned projects
- Work tasks as assigned which include but not limited to email, chat, ticketing syste...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-09-12 09:35:15
-
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Job-Specific Minimum Requirements:
- Must have a minimum of 6 months' of production experience in the BOSC program.
- Must be Bilingual (Spanish)
- Diagnose, resolve, and follow up on issues relating to various user concerns
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Ensure tickets are accurately documented and resolved in a timely manner
- Work within the team framework created by management and work with team members on assigned projects
- Work tasks as assigned which include but not limited to email, chat, ticketing syste...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-09-12 09:35:14
-
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Job-Specific Minimum Requirements:
- Must have a minimum of 6 months' of production experience in the BOSC program.
- Must be Bilingual (Spanish)
- Diagnose, resolve, and follow up on issues relating to various user concerns
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Ensure tickets are accurately documented and resolved in a timely manner
- Work within the team framework created by management and work with team members on assigned projects
- Work tasks as assigned which include but not limited to email, chat, ticketing syste...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-09-12 09:35:13
-
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Job-Specific Minimum Requirements:
- Must have a minimum of 6 months' of production experience in the BOSC program.
- Must be Bilingual (Spanish)
- Diagnose, resolve, and follow up on issues relating to various user concerns
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Ensure tickets are accurately documented and resolved in a timely manner
- Work within the team framework created by management and work with team members on assigned projects
- Work tasks as assigned which include but not limited to email, chat, ticketing syste...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2026-09-12 09:35:13
-
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Job-Specific Minimum Requirements:
- Must have a minimum of 6 months' of production experience in the BOSC program.
- Must be Bilingual (Spanish)
- Diagnose, resolve, and follow up on issues relating to various user concerns
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Ensure tickets are accurately documented and resolved in a timely manner
- Work within the team framework created by management and work with team members on assigned projects
- Work tasks as assigned which include but not limited to email, chat, ticketing syste...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-09-12 09:35:12
-
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Job-Specific Minimum Requirements:
- Must have a minimum of 6 months' of production experience in the BOSC program.
- Must be Bilingual (Spanish)
- Diagnose, resolve, and follow up on issues relating to various user concerns
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Ensure tickets are accurately documented and resolved in a timely manner
- Work within the team framework created by management and work with team members on assigned projects
- Work tasks as assigned which include but not limited to email, chat, ticketing syste...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2026-09-12 09:35:11
-
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Job-Specific Minimum Requirements:
- Must have a minimum of 6 months' of production experience in the BOSC program.
- Must be Bilingual (Spanish)
- Diagnose, resolve, and follow up on issues relating to various user concerns
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Ensure tickets are accurately documented and resolved in a timely manner
- Work within the team framework created by management and work with team members on assigned projects
- Work tasks as assigned which include but not limited to email, chat, ticketing syste...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-09-12 09:35:11
-
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Job-Specific Minimum Requirements:
- Must have a minimum of 6 months' of production experience in the BOSC program.
- Must be Bilingual (Spanish)
- Diagnose, resolve, and follow up on issues relating to various user concerns
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Ensure tickets are accurately documented and resolved in a timely manner
- Work within the team framework created by management and work with team members on assigned projects
- Work tasks as assigned which include but not limited to email, chat, ticketing syste...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-09-12 09:35:10
-
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, email and personnel requests for technical support.
- Identify, research and resolve technical problems.
- Document, track and monitor problems to ensure timely resolution.
- Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
- Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Job-Specific Minimum Requirements:
- Must have a minimum of 6 months' of production experience in the BOSC program.
- Must be Bilingual (Spanish)
- Diagnose, resolve, and follow up on issues relating to various user concerns
- Provide remote support and resolve issues for users whom may be at remote offices or home office users
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
- Identify areas deserving attention in the technical support environment, and consult with management
- Ensure tickets are accurately documented and resolved in a timely manner
- Work within the team framework created by management and work with team members on assigned projects
- Work tasks as assigned which include but not limited to email, chat, ticketing syste...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2026-09-12 09:35:09
