-
Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:23
-
Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:23
-
Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:22
-
Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Charleston, US-SC
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:21
-
Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:20
-
Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:20
-
Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:19
-
Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:18
-
Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Providence, US-RI
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:17
-
Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Philadelphia, US-PA
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:17
-
Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:16
-
Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Newport, US-RI
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:15
-
Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Eugene, US-OR
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:14
-
Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Portland, US-OR
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:14
-
Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Cleveland, US-OH
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:13
-
Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Oklahoma City, US-OK
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:12
-
Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Tulsa, US-OK
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:11
-
Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Cincinnati, US-OH
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:10
-
Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Minot, US-ND
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:09
-
Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:09
-
Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Wilmington, US-NC
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:08
-
Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Fargo, US-ND
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:06
-
Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Albany, US-NY
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:05
-
Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Charlotte, US-NC
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:05
-
Description & Requirements
Maximus is currently recruiting for a Bilingual (Spanish/English) Customer Service II Agent, to support our CDC INFO (Centers for Disease Control) program.
CDC-INFO provides Customer Service, in a virtual call center environment, via phone, email, and chat to help find the most up-to-date, reliable, consistent, and science-based health information on more than 750 Health and COVID related topics.
*Temporary position with an approximate completion date of August - September 2026
* Must provide your own device/equipment (computer, laptop required, headset with microphone and monitor required)
* Must be available to work an 8-hour shift between 8:00 am - 8:00 pm ET, Mon - Fri (40 hours/week)
* Must be available to work occasional overtime
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Maintain up-to-date knowledge of CDC Public Response and policies as they apply
- Track and document all inquiries using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, or chat issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers)
- Adhere to the Privacy Act as it relates to the confidentiality of information released
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems
Education and additional Requirements:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak, read and write in both English and Spanish clearly and professionally
- Highly effective communicator with strong ability to provide an excellent customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- All CDC INFO personnel are requi...
....Read more...
Type: Permanent Location: Buffalo, US-NY
Salary / Rate: Not Specified
Posted: 2026-01-10 08:01:04
