-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentati...
....Read more...
Type: Permanent Location: Shreveport, US-LA
Salary / Rate: Not Specified
Posted: 2026-07-07 09:48:58
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentati...
....Read more...
Type: Permanent Location: Bangor, US-ME
Salary / Rate: Not Specified
Posted: 2026-07-07 09:48:58
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentati...
....Read more...
Type: Permanent Location: Aberdeen, US-MD
Salary / Rate: Not Specified
Posted: 2026-07-07 09:48:57
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentati...
....Read more...
Type: Permanent Location: Baton Rouge, US-LA
Salary / Rate: Not Specified
Posted: 2026-07-07 09:48:57
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentati...
....Read more...
Type: Permanent Location: Bowling Green, US-KY
Salary / Rate: Not Specified
Posted: 2026-07-07 09:48:56
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentati...
....Read more...
Type: Permanent Location: New Orleans, US-LA
Salary / Rate: Not Specified
Posted: 2026-07-07 09:48:55
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentati...
....Read more...
Type: Permanent Location: Kansas City, US-KS
Salary / Rate: Not Specified
Posted: 2026-07-07 09:48:55
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentati...
....Read more...
Type: Permanent Location: Louisville, US-KY
Salary / Rate: Not Specified
Posted: 2026-07-07 09:48:54
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentati...
....Read more...
Type: Permanent Location: Wichita, US-KS
Salary / Rate: Not Specified
Posted: 2026-07-07 09:48:53
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentati...
....Read more...
Type: Permanent Location: Sioux City, US-IA
Salary / Rate: Not Specified
Posted: 2026-07-07 09:48:53
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentati...
....Read more...
Type: Permanent Location: Evansville, US-IN
Salary / Rate: Not Specified
Posted: 2026-07-07 09:48:52
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentati...
....Read more...
Type: Permanent Location: Fort Wayne, US-IN
Salary / Rate: Not Specified
Posted: 2026-07-07 09:48:51
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentati...
....Read more...
Type: Permanent Location: Davenport, US-IA
Salary / Rate: Not Specified
Posted: 2026-07-07 09:48:51
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentati...
....Read more...
Type: Permanent Location: Des Moines, US-IA
Salary / Rate: Not Specified
Posted: 2026-07-07 09:48:50
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentati...
....Read more...
Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: Not Specified
Posted: 2026-07-07 09:48:50
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentati...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: Not Specified
Posted: 2026-07-07 09:48:49
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentati...
....Read more...
Type: Permanent Location: Boise, US-ID
Salary / Rate: Not Specified
Posted: 2026-07-07 09:48:46
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentati...
....Read more...
Type: Permanent Location: Springfield, US-IL
Salary / Rate: Not Specified
Posted: 2026-07-07 09:48:43
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentati...
....Read more...
Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2026-07-07 09:48:43
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentati...
....Read more...
Type: Permanent Location: Columbus, US-GA
Salary / Rate: Not Specified
Posted: 2026-07-07 09:48:42
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentati...
....Read more...
Type: Permanent Location: Idaho Falls, US-ID
Salary / Rate: Not Specified
Posted: 2026-07-07 09:48:41
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentati...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2026-07-07 09:48:41
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentati...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2026-07-07 09:48:40
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentati...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-07-07 09:48:39
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Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentati...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-07-07 09:48:39
