-
Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-08-16 15:40:13
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Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2026-08-16 15:40:12
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Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-16 15:40:11
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Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-08-16 15:40:11
-
Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-08-16 15:40:10
-
Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2026-08-16 15:40:09
-
Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2026-08-16 15:40:09
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Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-16 15:40:08
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Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-08-16 15:40:08
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Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-16 15:40:07
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Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-16 15:40:06
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Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
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Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-08-16 15:40:05
-
Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
...
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Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-08-16 15:40:05
-
Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-08-16 15:40:04
-
Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-08-16 15:40:04
-
Essential Duties and Responsibilities:
- Assists the leadership with the day-to-day running of the core functional areas to ensure compliance with the prime contract, all subsequent amendments, program business rules, as well as state and federal regulations.
- Analyzes daily, weekly, and monthly reports for performance measurement and efficiencies
- Participates with project and executive management to establish strategic plans, objectives, initiatives, and work plans
- Assists the leadership in efforts to facilitate a functional, motivated, and cohesive project team
- Directly supervises and manages key Project staff as determined by the leadership
- Works with Project and executive management to develop, monitor and revise performance goals and objectives for the project and staff.
Monitors achievement of those goals
- Provides direction to team members and resolves problems in a timely and professional manner
- Assists in the creation and implementation of innovative methodologies, process improvements and corrective action plans to continually streamline and improve project operations, outcomes, and quality.
- Develops, modifies, and executes project policies, ensuring all project team members comply
- Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
- Performs other duties as may be assigned by Management
- Serve as the Senior Strength and Conditioning Coach when two (2) or more strength coaches are assigned to the same location, and perform administrative duties as directed by local POTFF leadership.
- Serve as the lead representative for Strength and Conditioning for the Group, Regiment, Wing, or Unit when SOF Command or TSOC requires Component-wide representation.
- Serve as the lead Strength Coach and subject matter expert (SME) for local development of requirements, performance testing, and execution of initiatives related to strength and conditioning.
- Demonstrate and provide instruction and guidance on physical training, exercises, movements, and injury avoidance.
- Design, administer, evaluate, and document the effects of physical training protocols for SOF personnel in garrison, TDY/TAD, or deployed environments under the supervision of the POTFF or Physical Domain Manager and/or Coordinator.
- Customize and disseminate program designs efficiently to end users, using process efficiencies wherever possible.
- Coordinate training programs with Physical Domain staff to support a safe and expeditious return to training for SOF personnel recovering from injury.
- Refer all personnel with an apparent new or undiagnosed medical condition to a medical provider for evaluation and treatment.
- Communicate and collaborate with Sports Medicine professionals and/or the Bridge Coordinator to support a smooth transition from rehabilitation to performance-based activities.
- Communicate and collaborate with cognitive performance and per...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-08-16 15:40:03
-
Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-08-16 15:40:02
-
Essential Duties and Responsibilities:
- Supervise a team of employees through cultivation of a high performance team.
- Ensure adequate staff coverage for assigned program area.
- Serve as subject matter expert for identified area of program knowledge.
- Ensure assigned team is meeting contract and individual SLA's, and related requirements.
- Work with contract management and shared services to identify opportunities for improvement and efficiencies.
- May attend client and stakeholder meetings.
- Performs other related duties as assigned.
- Perform assigned assessment procedures under the direct supervision of a credentialed and privileged psychologist, operational psychologist, or neuropsychologist.
- Use therapeutic assessment and interview skills to obtain an accurate and concise account of the client's condition.
- Screen clients to determine presenting concerns and appointment priority.
- Perform basic assessment procedures, including initial screening evaluations and standardized neuropsychological, intelligence, and personality testing.
- Conduct assessment and selection activities in large group settings and on an individual basis.
- Apply appropriate research methodology and statistical design to respond to commanders' requests for information.
- Assist credentialed providers with identifying mental health diagnoses and treatment strategies, and provide client education as appropriate.
- Understand suitability requirements for units across the SOCOM enterprise.
- Assist in the specialized treatment and rehabilitation of clients with brain injuries and mental health needs.
- Observe, monitor, report, and document client interactions during assessment sessions.
- Implement precautionary measures to prevent client injury due to suicide, homicide, or elopement risk.
- Coordinate specialized care, treatment, and administrative functions with other military agencies and military treatment facilities.
- Contact military or community agencies to obtain collateral information.
- Explain and interpret neuropsychological and psychological services, procedures, and access-to-care requirements for clients and commands.
- Assist with or arrange client referrals to other facilities for alternate levels of care.
- As a subject matter expert for this labor category, support the enhancement and preservation of the cognitive, physical, psychological, social, and spiritual well-being of Service Members, including documentation of services offered in HP enterprise-wide platforms, such as HPDMS, as directed by applicable USSOCOM guidance.
- Perform other duties as assigned by local leadership.
Additional duties assigned through local leadership must be documented and approved through local POTFF leadership.
Minimum Requirements
- Bachelor's degree or equivalent combination of education, technical training, or relevant experience in lieu of degree.
- Minimum of two years of related experience.
- Current LCSW or LMSW with license valid ...
....Read more...
Type: Permanent Location: New Bern, US-NC
Salary / Rate: Not Specified
Posted: 2026-08-16 15:40:02
-
Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-08-16 15:40:01
-
Essential Duties and Responsibilities:
- Assists the leadership with the day-to-day running of the core functional areas to ensure compliance with the prime contract, all subsequent amendments, program business rules, as well as state and federal regulations.
- Analyzes daily, weekly, and monthly reports for performance measurement and efficiencies
- Participates with project and executive management to establish strategic plans, objectives, initiatives, and work plans
- Assists the leadership in efforts to facilitate a functional, motivated, and cohesive project team
- Directly supervises and manages key Project staff as determined by the leadership
- Works with Project and executive management to develop, monitor and revise performance goals and objectives for the project and staff.
Monitors achievement of those goals
- Provides direction to team members and resolves problems in a timely and professional manner
- Assists in the creation and implementation of innovative methodologies, process improvements and corrective action plans to continually streamline and improve project operations, outcomes, and quality.
- Develops, modifies, and executes project policies, ensuring all project team members comply
- Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
- Performs other duties as may be assigned by Management
- Serve as the Senior Strength and Conditioning Coach when two (2) or more strength coaches are assigned to the same location, and perform administrative duties as directed by local POTFF leadership.
- Serve as the lead representative for Strength and Conditioning for the Group, Regiment, Wing, or Unit when SOF Command or TSOC requires Component-wide representation.
- Serve as the lead Strength Coach and subject matter expert (SME) for local development of requirements, performance testing, and execution of initiatives related to strength and conditioning.
- Demonstrate and provide instruction and guidance on physical training, exercises, movements, and injury avoidance.
- Design, administer, evaluate, and document the effects of physical training protocols for SOF personnel in garrison, TDY/TAD, or deployed environments under the supervision of the POTFF or Physical Domain Manager and/or Coordinator.
- Customize and disseminate program designs efficiently to end users, using process efficiencies wherever possible.
- Coordinate training programs with Physical Domain staff to support a safe and expeditious return to training for SOF personnel recovering from injury.
- Refer all personnel with an apparent new or undiagnosed medical condition to a medical provider for evaluation and treatment.
- Communicate and collaborate with Sports Medicine professionals and/or the Bridge Coordinator to support a smooth transition from rehabilitation to performance-based activities.
- Communicate and collaborate with cognitive performance and per...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-08-16 15:40:00
-
Specific Accountabilities:
* Setting and meeting performance targets for speed, efficiency, sales and quality
* Managing the daily running of your team within a busy contact centre environment
* The delivery of an inbound and outbound service as and when required, with a view to maintaining compliant service delivery
* Liaising with Supervisors, Team Leaders, team members, Operations Managers, external customers and other colleagues to gather information and resolve issues
* Following the Quality Management System, to improve quality and minimise errors
* Reviewing the performance of staff, identifying training needs and planning training sessions in collaboration with Support Services team
* Handling complex customer complaints or enquiries
* Organising staffing, including shift patterns and the planning the number of employees required to meet demand
* Improving performance by raising efficiency
* Managing compliance to HR policies for contact centre staff
* Reporting findings/results to management on a regular basis, putting forward ideas and recommendations concerning the development of employees and the improvement of procedures and policies currently in place
* Lead by example with regards to behaviours acting professionally at all times and driving
* Maximus UK culture
* Operate within and as a driver of a diverse, inclusive and supportive working environment
* Work with the Recruitment Manager as required in the hiring of new employees and the continuous improvement of the recruitment process
* Developing constructive and cooperative working relationships with colleagues
* Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required e.g.
PCI, GDPR, ISO 27001, 9001 and 14001
* Health and safety procedures must always be followed in order to control risks to self and others
Qualifications & Experience
* Experience in a similar role delivering a telephone and / or online based service
* Experience of supervising and leading a team
* Experience of coaching & developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Ability to act and plan at an operational and strategic level
* Proficient in the use of Microsoft Office applications
* Experience using data to influence and drive change
* Willingness to work flexibly, at short notice
Individual Competencies
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships.
* Understand and ability to maintain confidentiality.
* Excellent interpersonal skills.
* Good spoken and written communication skills.
* Demonstrates flexibility and adaptability
* Ability to influence and negotiate with managers at all levels.
...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-08-16 15:40:00
-
Essential Duties and Responsibilities:
- Assists the leadership with the day-to-day running of the core functional areas to ensure compliance with the prime contract, all subsequent amendments, program business rules, as well as state and federal regulations.
- Analyzes daily, weekly, and monthly reports for performance measurement and efficiencies
- Participates with project and executive management to establish strategic plans, objectives, initiatives, and work plans
- Assists the leadership in efforts to facilitate a functional, motivated, and cohesive project team
- Directly supervises and manages key Project staff as determined by the leadership
- Works with Project and executive management to develop, monitor and revise performance goals and objectives for the project and staff.
Monitors achievement of those goals
- Provides direction to team members and resolves problems in a timely and professional manner
- Assists in the creation and implementation of innovative methodologies, process improvements and corrective action plans to continually streamline and improve project operations, outcomes, and quality.
- Develops, modifies, and executes project policies, ensuring all project team members comply
- Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
- Performs other duties as may be assigned by Management
- Serve as the Senior Strength and Conditioning Coach when two (2) or more strength coaches are assigned to the same location, and perform administrative duties as directed by local POTFF leadership.
- Serve as the lead representative for Strength and Conditioning for the Group, Regiment, Wing, or Unit when SOF Command or TSOC requires Component-wide representation.
- Serve as the lead Strength Coach and subject matter expert (SME) for local development of requirements, performance testing, and execution of initiatives related to strength and conditioning.
- Demonstrate and provide instruction and guidance on physical training, exercises, movements, and injury avoidance.
- Design, administer, evaluate, and document the effects of physical training protocols for SOF personnel in garrison, TDY/TAD, or deployed environments under the supervision of the POTFF or Physical Domain Manager and/or Coordinator.
- Customize and disseminate program designs efficiently to end users, using process efficiencies wherever possible.
- Coordinate training programs with Physical Domain staff to support a safe and expeditious return to training for SOF personnel recovering from injury.
- Refer all personnel with an apparent new or undiagnosed medical condition to a medical provider for evaluation and treatment.
- Communicate and collaborate with Sports Medicine professionals and/or the Bridge Coordinator to support a smooth transition from rehabilitation to performance-based activities.
- Communicate and collaborate with cognitive performance and per...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-08-16 15:39:59
-
Essential Duties and Responsibilities:
- Assists the leadership with the day-to-day running of the core functional areas to ensure compliance with the prime contract, all subsequent amendments, program business rules, as well as state and federal regulations.
- Analyzes daily, weekly, and monthly reports for performance measurement and efficiencies
- Participates with project and executive management to establish strategic plans, objectives, initiatives, and work plans
- Assists the leadership in efforts to facilitate a functional, motivated, and cohesive project team
- Directly supervises and manages key Project staff as determined by the leadership
- Works with Project and executive management to develop, monitor and revise performance goals and objectives for the project and staff.
Monitors achievement of those goals
- Provides direction to team members and resolves problems in a timely and professional manner
- Assists in the creation and implementation of innovative methodologies, process improvements and corrective action plans to continually streamline and improve project operations, outcomes, and quality.
- Develops, modifies, and executes project policies, ensuring all project team members comply
- Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
- Performs other duties as may be assigned by Management
- Serve as the Senior Strength and Conditioning Coach when two (2) or more strength coaches are assigned to the same location, and perform administrative duties as directed by local POTFF leadership.
- Serve as the lead representative for Strength and Conditioning for the Group, Regiment, Wing, or Unit when SOF Command or TSOC requires Component-wide representation.
- Serve as the lead Strength Coach and subject matter expert (SME) for local development of requirements, performance testing, and execution of initiatives related to strength and conditioning.
- Demonstrate and provide instruction and guidance on physical training, exercises, movements, and injury avoidance.
- Design, administer, evaluate, and document the effects of physical training protocols for SOF personnel in garrison, TDY/TAD, or deployed environments under the supervision of the POTFF or Physical Domain Manager and/or Coordinator.
- Customize and disseminate program designs efficiently to end users, using process efficiencies wherever possible.
- Coordinate training programs with Physical Domain staff to support a safe and expeditious return to training for SOF personnel recovering from injury.
- Refer all personnel with an apparent new or undiagnosed medical condition to a medical provider for evaluation and treatment.
- Communicate and collaborate with Sports Medicine professionals and/or the Bridge Coordinator to support a smooth transition from rehabilitation to performance-based activities.
- Communicate and collaborate with cognitive performance and per...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-08-16 15:39:58
-
Essential Duties and Responsibilities:
- Assists the leadership with the day-to-day running of the core functional areas to ensure compliance with the prime contract, all subsequent amendments, program business rules, as well as state and federal regulations.
- Analyzes daily, weekly, and monthly reports for performance measurement and efficiencies
- Participates with project and executive management to establish strategic plans, objectives, initiatives, and work plans
- Assists the leadership in efforts to facilitate a functional, motivated, and cohesive project team
- Directly supervises and manages key Project staff as determined by the leadership
- Works with Project and executive management to develop, monitor and revise performance goals and objectives for the project and staff.
Monitors achievement of those goals
- Provides direction to team members and resolves problems in a timely and professional manner
- Assists in the creation and implementation of innovative methodologies, process improvements and corrective action plans to continually streamline and improve project operations, outcomes, and quality.
- Develops, modifies, and executes project policies, ensuring all project team members comply
- Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
- Performs other duties as may be assigned by Management
- Serve as the Senior Strength and Conditioning Coach when two (2) or more strength coaches are assigned to the same location, and perform administrative duties as directed by local POTFF leadership.
- Serve as the lead representative for Strength and Conditioning for the Group, Regiment, Wing, or Unit when SOF Command or TSOC requires Component-wide representation.
- Serve as the lead Strength Coach and subject matter expert (SME) for local development of requirements, performance testing, and execution of initiatives related to strength and conditioning.
- Demonstrate and provide instruction and guidance on physical training, exercises, movements, and injury avoidance.
- Design, administer, evaluate, and document the effects of physical training protocols for SOF personnel in garrison, TDY/TAD, or deployed environments under the supervision of the POTFF or Physical Domain Manager and/or Coordinator.
- Customize and disseminate program designs efficiently to end users, using process efficiencies wherever possible.
- Coordinate training programs with Physical Domain staff to support a safe and expeditious return to training for SOF personnel recovering from injury.
- Refer all personnel with an apparent new or undiagnosed medical condition to a medical provider for evaluation and treatment.
- Communicate and collaborate with Sports Medicine professionals and/or the Bridge Coordinator to support a smooth transition from rehabilitation to performance-based activities.
- Communicate and collaborate with cognitive performance and per...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-08-16 15:39:58
-
Essential Duties and Responsibilities:
- Assists the leadership with the day-to-day running of the core functional areas to ensure compliance with the prime contract, all subsequent amendments, program business rules, as well as state and federal regulations.
- Analyzes daily, weekly, and monthly reports for performance measurement and efficiencies
- Participates with project and executive management to establish strategic plans, objectives, initiatives, and work plans
- Assists the leadership in efforts to facilitate a functional, motivated, and cohesive project team
- Directly supervises and manages key Project staff as determined by the leadership
- Works with Project and executive management to develop, monitor and revise performance goals and objectives for the project and staff.
Monitors achievement of those goals
- Provides direction to team members and resolves problems in a timely and professional manner
- Assists in the creation and implementation of innovative methodologies, process improvements and corrective action plans to continually streamline and improve project operations, outcomes, and quality.
- Develops, modifies, and executes project policies, ensuring all project team members comply
- Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
- Performs other duties as may be assigned by Management
- Serve as the Senior Strength and Conditioning Coach when two (2) or more strength coaches are assigned to the same location, and perform administrative duties as directed by local POTFF leadership.
- Serve as the lead representative for Strength and Conditioning for the Group, Regiment, Wing, or Unit when SOF Command or TSOC requires Component-wide representation.
- Serve as the lead Strength Coach and subject matter expert (SME) for local development of requirements, performance testing, and execution of initiatives related to strength and conditioning.
- Demonstrate and provide instruction and guidance on physical training, exercises, movements, and injury avoidance.
- Design, administer, evaluate, and document the effects of physical training protocols for SOF personnel in garrison, TDY/TAD, or deployed environments under the supervision of the POTFF or Physical Domain Manager and/or Coordinator.
- Customize and disseminate program designs efficiently to end users, using process efficiencies wherever possible.
- Coordinate training programs with Physical Domain staff to support a safe and expeditious return to training for SOF personnel recovering from injury.
- Refer all personnel with an apparent new or undiagnosed medical condition to a medical provider for evaluation and treatment.
- Communicate and collaborate with Sports Medicine professionals and/or the Bridge Coordinator to support a smooth transition from rehabilitation to performance-based activities.
- Communicate and collaborate with cognitive performance and per...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-08-16 15:39:57
