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Description & Requirements
Overview: Serve as the primary liaison for subcontractors and assigned projects, balancing project requirements, compliance, and capture activities.
Lead negotiations, oversee project completion with minimal oversight, and maintain strategic relationships with partners.
Assist with influencing junior team members on procurement practices and federal standards, ensuring alignment with FAR and other federal contracting principles.
Responsible for managing subcontract documentation in accordance with CPSR standards and audits.
This is a Part-Time fully remote opportunity.
Key Responsibilities:
* Compile, analyze, and maintain subcontract data and historical documentation.
* Identify and resolve complex subcontract issues independently, engaging stakeholders as needed.
* Prepare and administer subcontract awards, task orders, and modifications in line with government regulations and Maximus policies.
* Monitor subcontractor performance, addressing disputes, discrepancies, and performance issues.
* Evaluate subcontractor proposals based on pricing, capabilities, compliance, and performance history.
* Collaborate with project managers, procurement, and finance to align subcontracting strategies with project objectives.
* Represent the company with subcontractors, suppliers, and government representatives to support business goals.
* Work closely with project managers, procurement, and finance teams to align subcontracting strategies with overall project objectives.
This Position requires working in a matrixed business environment with stakeholders in the following groups:
Operations:
* Responsible for the preparation and administration of subcontract awards, task orders and modifications consistent with customer requirements, government regulations, and Maximus procurement policies and procedures.
* Identify and manage subcontract issues and develop creative solutions to resolve highly complex problems independently or with minimal support from manager.
* May represent the company with subcontractors and suppliers, potential subcontractors and suppliers, and government representatives.
* Coordinates with internal stakeholders and prepares subcontract request for proposal and quotation packages with statements of work (SOW), technical evaluations, negotiating terms and conditions, and other requirements for the procurement of services, materials and/or equipment.
* Monitoring and managing subcontractor performance; including vendor disputes, contract discrepancies, delivery timelines and performance issues.
* Work closely with project managers, procurement, and finance teams to align subcontracting strategies with overall project objectives
Business Development:
* Accountable for the subcontracts portion of company proposal preparation as assigned.
* Reviews customer solicitations and supports the development and delivery of documentation to include price and/or cost analysis, subcontractor management ...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:40
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Description & Requirements
Overview: Serve as the primary liaison for subcontractors and assigned projects, balancing project requirements, compliance, and capture activities.
Lead negotiations, oversee project completion with minimal oversight, and maintain strategic relationships with partners.
Assist with influencing junior team members on procurement practices and federal standards, ensuring alignment with FAR and other federal contracting principles.
Responsible for managing subcontract documentation in accordance with CPSR standards and audits.
This is a Part-Time fully remote opportunity.
Key Responsibilities:
* Compile, analyze, and maintain subcontract data and historical documentation.
* Identify and resolve complex subcontract issues independently, engaging stakeholders as needed.
* Prepare and administer subcontract awards, task orders, and modifications in line with government regulations and Maximus policies.
* Monitor subcontractor performance, addressing disputes, discrepancies, and performance issues.
* Evaluate subcontractor proposals based on pricing, capabilities, compliance, and performance history.
* Collaborate with project managers, procurement, and finance to align subcontracting strategies with project objectives.
* Represent the company with subcontractors, suppliers, and government representatives to support business goals.
* Work closely with project managers, procurement, and finance teams to align subcontracting strategies with overall project objectives.
This Position requires working in a matrixed business environment with stakeholders in the following groups:
Operations:
* Responsible for the preparation and administration of subcontract awards, task orders and modifications consistent with customer requirements, government regulations, and Maximus procurement policies and procedures.
* Identify and manage subcontract issues and develop creative solutions to resolve highly complex problems independently or with minimal support from manager.
* May represent the company with subcontractors and suppliers, potential subcontractors and suppliers, and government representatives.
* Coordinates with internal stakeholders and prepares subcontract request for proposal and quotation packages with statements of work (SOW), technical evaluations, negotiating terms and conditions, and other requirements for the procurement of services, materials and/or equipment.
* Monitoring and managing subcontractor performance; including vendor disputes, contract discrepancies, delivery timelines and performance issues.
* Work closely with project managers, procurement, and finance teams to align subcontracting strategies with overall project objectives
Business Development:
* Accountable for the subcontracts portion of company proposal preparation as assigned.
* Reviews customer solicitations and supports the development and delivery of documentation to include price and/or cost analysis, subcontractor management ...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:40
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Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:39
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Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:39
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Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:38
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:38
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:38
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:37
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:37
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:37
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:36
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:36
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:36
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:35
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:35
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:34
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:34
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:34
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:33
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:33
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:32
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:32
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:32
-
Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:31
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Description & Requirements
We are currently recruiting for a Bilingual Spanish / English Customer Service Rep II, to support our CDC INFO program.
CDC INFO is the national contact center for the Center for Disease Control, providing information to the public, healthcare providers, and public health professionals.
CDC INFO offers Customer Service assistance via phone, email, or chat to provide the most up-to-date, dependable, consistent, and science-based health information on more than 750 health and COVID related topics.
*The position offers a working shift of Monday - Friday, 11:00 AM - 8:00 PM Eastern Time
*This is a temporary position predicted to last approximately 7 months
*Must be flexible and available to work the occasional overtime, weekend or holiday depending on business needs.
*You must work and reside in the continental United States
*You will need to provide your own computer equipment (PC or laptop)
Windows or Mac (no Chromebooks, tablets or notebooks)
- OS for Windows - Windows 10 or Windows 11
- OS for Mac - - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
*See Home Office Requirements below, for all Work from Home requirements
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Customer service is the primary function
- Respond to incoming calls, emails, chats, SMS text, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy
- Calls, emails, chats, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide requested information or task.
- Maintain up-to-date knowledge of CDC Public responses, procedures, and policies to provide accurate and current responses to inquiries, in a courteous, timely and professional manner
- Track and document all inquiries, appointments, kits and similar, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group
- Continually look for and suggest process improvements, which will benefit Maximus CDC INFO, and the public (inquirers)
- Attend meetings and training as reque...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2026-02-06 01:59:31
