-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Columbus, US-GA
Salary / Rate: Not Specified
Posted: 2025-11-06 08:30:37
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Boise, US-ID
Salary / Rate: Not Specified
Posted: 2025-11-06 08:30:36
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2025-11-06 08:30:35
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2025-11-06 08:30:34
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2025-11-06 08:30:32
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2025-11-06 08:30:31
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2025-11-06 08:30:30
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2025-11-06 08:30:29
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2025-11-06 08:30:27
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2025-11-06 08:30:26
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2025-11-06 08:30:25
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2025-11-06 08:30:23
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2025-11-06 08:30:22
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2025-11-06 08:30:21
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2025-11-06 08:30:20
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2025-11-06 08:30:19
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2025-11-06 08:30:18
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2025-11-06 08:30:17
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2025-11-06 08:30:16
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2025-11-06 08:30:14
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2025-11-06 08:30:10
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, we're eager to consider strong candidates who may be a great fit for this opportunity.
The Lead Enterprise Recruiter, Healthcare Provider Network is a strategic partner leading high-impact provider recruitment efforts.
This position focuses on developing and managing relationships with key provider organizational partners, designing, and executing scalable recruitment strategies.
The role also ensures alignment with business goals and serves as a trusted advisor to both internal stakeholders and external partners.
PLEASE NOTE: Experience managing candidates developed from strategic partnerships with large medical groups, staffing agencies, and affiliated organizations is required.
Essential Duties and Responsibilities:
- Lead enterprise-level recruitment initiatives, managing candidates developed from strategic partnerships with large medical groups, staffing agencies, and affiliated organizations.
- Serve as the primary point of contact for high-value recruitment accounts, ensuring seamless communication, alignment of expectations, and delivery of top-tier provider talent.
- Develop and execute customized recruitment strategies for each partner group, leveraging data insights, market trends, and business objectives.
- Collaborate cross-functionally with operations, credentialing, legal, and compliance teams to ensure smooth onboarding and adherence to regulatory standards.
- Build and maintain strong relationships with key decision-makers at partner organizations to proactively address workforce needs and optimize provider flow to the business.
- Track and report on recruitment performance metrics, partner engagement, and pipeline health to inform strategic planning and continuous improvement.
- Represent the organization at industry events, conferences, and networking forums to strengthen brand visibility and attract new provider partnerships.
- Ensure all recruitment activities comply with employment laws, contractual obligations, and internal policies.
Minimum Requirements
- Bachelor's degree and 7 years of related experience to include 5 years of developing and cultivating provider recruitment partnerships (or equ...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2025-11-06 08:27:53
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, we're eager to consider strong candidates who may be a great fit for this opportunity.
The Lead Enterprise Recruiter, Healthcare Provider Network is a strategic partner leading high-impact provider recruitment efforts.
This position focuses on developing and managing relationships with key provider organizational partners, designing, and executing scalable recruitment strategies.
The role also ensures alignment with business goals and serves as a trusted advisor to both internal stakeholders and external partners.
PLEASE NOTE: Experience managing candidates developed from strategic partnerships with large medical groups, staffing agencies, and affiliated organizations is required.
Essential Duties and Responsibilities:
- Lead enterprise-level recruitment initiatives, managing candidates developed from strategic partnerships with large medical groups, staffing agencies, and affiliated organizations.
- Serve as the primary point of contact for high-value recruitment accounts, ensuring seamless communication, alignment of expectations, and delivery of top-tier provider talent.
- Develop and execute customized recruitment strategies for each partner group, leveraging data insights, market trends, and business objectives.
- Collaborate cross-functionally with operations, credentialing, legal, and compliance teams to ensure smooth onboarding and adherence to regulatory standards.
- Build and maintain strong relationships with key decision-makers at partner organizations to proactively address workforce needs and optimize provider flow to the business.
- Track and report on recruitment performance metrics, partner engagement, and pipeline health to inform strategic planning and continuous improvement.
- Represent the organization at industry events, conferences, and networking forums to strengthen brand visibility and attract new provider partnerships.
- Ensure all recruitment activities comply with employment laws, contractual obligations, and internal policies.
Minimum Requirements
- Bachelor's degree and 7 years of related experience to include 5 years of developing and cultivating provider recruitment partnerships (or equ...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2025-11-06 08:27:49
-
Description & Requirements
Maximus is thrilled to announce an exciting opportunity for a Child Support Supervisor to join our Wichita, KS team!
In this role, you'll be responsible for leading a dynamic team, driving performance, and fostering a collaborative, high-morale work environment.
You'll oversee daily operations, coach staff, manage workflow, and play a key role in shaping the success of our child support program, all while helping your team grow and thrive.
This is a regular, full-time onsite position based in our Wichita, KS office.
Why Maximus?
- • Competitive Compensation - Quarterly bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Paid Time Off Package - Enjoy Unlimited Time Off, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Provide oversight, direction, and supervision for the designated unit.
- Direct subordinate staff on workflow, encompassing customer service solutions, program operations, contract service level agreements, and work quality.
- Identify training needs and growth opportunities for team members.
- Develop schedules and delegate tasks to ensure optimal efficiency among subordinates.
- Address job performance concerns with subordinates, collaborating closely with the Human Resources department to resolve issues.
- Participate in subordinate work to enhance productivity and address challenging aspects of tasks.
- Evaluate subordinates' performance and recommend suitable personnel actions.
- Ensure compliance with company Wage & Hour policies, including facilitating rest and meal breaks for non-exempt employees.
- Adhere to all required company policies, procedures, and processes, including mandatory training.
- Make staffing decisions and oversee hiring processes in accordance with staffing requirements, collaborating with Human Resources on requisitions, candidate selection, and onboarding.
- Review completed work for accuracy, consistency, ...
....Read more...
Type: Permanent Location: Wichita, US-KS
Salary / Rate: Not Specified
Posted: 2025-11-06 08:27:49
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, we're eager to consider strong candidates who may be a great fit for this opportunity.
The Lead Enterprise Recruiter, Healthcare Provider Network is a strategic partner leading high-impact provider recruitment efforts.
This position focuses on developing and managing relationships with key provider organizational partners, designing, and executing scalable recruitment strategies.
The role also ensures alignment with business goals and serves as a trusted advisor to both internal stakeholders and external partners.
PLEASE NOTE: Experience managing candidates developed from strategic partnerships with large medical groups, staffing agencies, and affiliated organizations is required.
Essential Duties and Responsibilities:
- Lead enterprise-level recruitment initiatives, managing candidates developed from strategic partnerships with large medical groups, staffing agencies, and affiliated organizations.
- Serve as the primary point of contact for high-value recruitment accounts, ensuring seamless communication, alignment of expectations, and delivery of top-tier provider talent.
- Develop and execute customized recruitment strategies for each partner group, leveraging data insights, market trends, and business objectives.
- Collaborate cross-functionally with operations, credentialing, legal, and compliance teams to ensure smooth onboarding and adherence to regulatory standards.
- Build and maintain strong relationships with key decision-makers at partner organizations to proactively address workforce needs and optimize provider flow to the business.
- Track and report on recruitment performance metrics, partner engagement, and pipeline health to inform strategic planning and continuous improvement.
- Represent the organization at industry events, conferences, and networking forums to strengthen brand visibility and attract new provider partnerships.
- Ensure all recruitment activities comply with employment laws, contractual obligations, and internal policies.
Minimum Requirements
- Bachelor's degree and 7 years of related experience to include 5 years of developing and cultivating provider recruitment partnerships (or equ...
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Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2025-11-06 08:27:47
