-
Essential Duties and Responsibilities:
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
- Discuss job performance concerns with employees to identify causes and issues and work closely with the Human Resources on resolving problems.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports.
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis.
- Participate in meetings and recommend changes to policies and procedures.
- Assume leadership responsibility for departmental tasks and contact center activities as required.
- Support and enforce contact center expectations.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Fluency in English and specified secondary language required.
- Prior experience with the New Jersey State-Based Exchange (NJ SBE) program preferred.
- Must reside in the continental United States and be a US Citizen.
- Must be able to speak, read and write both Spanish and English fluently.
- Minimum Requirement: 25+ Mbps download speed; 15+ Mbps upload, Cat5e Ethernet cable connection required for stability and increased bandwidth.
Must be hardwired, not using Wifi.
Training Schedule:
Monday-Friday, 8:00 AM - 4:30 PM Eastern Time for approximately 3 weeks.
Hours of Operation:
Open Enrollment (November 1 - January 31)
* Monday-Friday: 8:00 AM - 8:00 PM ET
* Saturday: 8:00 AM - 5:00 PM ET
* Last two Sundays of Open Enrollment: 8:00 AM - 5:00 PM ET
* Last three days of Open Enrollment: 8:00 AM - 10:00 PM ET
* One week following Open Enrollment: 8:00 AM - 8:00 PM ET
Non-Open Enrollment
* Monday-Friday: 8:00 AM - 5:00 PM ET
Candidates must be flexible to work schedules within the operating hours based on business needs, including e...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-08-18 10:51:06
-
Essential Duties and Responsibilities:
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
- Discuss job performance concerns with employees to identify causes and issues and work closely with the Human Resources on resolving problems.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports.
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis.
- Participate in meetings and recommend changes to policies and procedures.
- Assume leadership responsibility for departmental tasks and contact center activities as required.
- Support and enforce contact center expectations.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Fluency in English and specified secondary language required.
- Prior experience with the New Jersey State-Based Exchange (NJ SBE) program preferred.
- Must reside in the continental United States and be a US Citizen.
- Must be able to speak, read and write both Spanish and English fluently.
- Minimum Requirement: 25+ Mbps download speed; 15+ Mbps upload, Cat5e Ethernet cable connection required for stability and increased bandwidth.
Must be hardwired, not using Wifi.
Training Schedule:
Monday-Friday, 8:00 AM - 4:30 PM Eastern Time for approximately 3 weeks.
Hours of Operation:
Open Enrollment (November 1 - January 31)
* Monday-Friday: 8:00 AM - 8:00 PM ET
* Saturday: 8:00 AM - 5:00 PM ET
* Last two Sundays of Open Enrollment: 8:00 AM - 5:00 PM ET
* Last three days of Open Enrollment: 8:00 AM - 10:00 PM ET
* One week following Open Enrollment: 8:00 AM - 8:00 PM ET
Non-Open Enrollment
* Monday-Friday: 8:00 AM - 5:00 PM ET
Candidates must be flexible to work schedules within the operating hours based on business needs, including e...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2026-08-18 10:51:03
-
Essential Duties and Responsibilities:
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
- Discuss job performance concerns with employees to identify causes and issues and work closely with the Human Resources on resolving problems.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports.
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis.
- Participate in meetings and recommend changes to policies and procedures.
- Assume leadership responsibility for departmental tasks and contact center activities as required.
- Support and enforce contact center expectations.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Fluency in English and specified secondary language required.
- Prior experience with the New Jersey State-Based Exchange (NJ SBE) program preferred.
- Must reside in the continental United States and be a US Citizen.
- Must be able to speak, read and write both Spanish and English fluently.
- Minimum Requirement: 25+ Mbps download speed; 15+ Mbps upload, Cat5e Ethernet cable connection required for stability and increased bandwidth.
Must be hardwired, not using Wifi.
Training Schedule:
Monday-Friday, 8:00 AM - 4:30 PM Eastern Time for approximately 3 weeks.
Hours of Operation:
Open Enrollment (November 1 - January 31)
* Monday-Friday: 8:00 AM - 8:00 PM ET
* Saturday: 8:00 AM - 5:00 PM ET
* Last two Sundays of Open Enrollment: 8:00 AM - 5:00 PM ET
* Last three days of Open Enrollment: 8:00 AM - 10:00 PM ET
* One week following Open Enrollment: 8:00 AM - 8:00 PM ET
Non-Open Enrollment
* Monday-Friday: 8:00 AM - 5:00 PM ET
Candidates must be flexible to work schedules within the operating hours based on business needs, including e...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-08-18 10:51:03
-
Essential Duties and Responsibilities:
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
- Discuss job performance concerns with employees to identify causes and issues and work closely with the Human Resources on resolving problems.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports.
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis.
- Participate in meetings and recommend changes to policies and procedures.
- Assume leadership responsibility for departmental tasks and contact center activities as required.
- Support and enforce contact center expectations.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Fluency in English and specified secondary language required.
- Prior experience with the New Jersey State-Based Exchange (NJ SBE) program preferred.
- Must reside in the continental United States and be a US Citizen.
- Must be able to speak, read and write both Spanish and English fluently.
- Minimum Requirement: 25+ Mbps download speed; 15+ Mbps upload, Cat5e Ethernet cable connection required for stability and increased bandwidth.
Must be hardwired, not using Wifi.
Training Schedule:
Monday-Friday, 8:00 AM - 4:30 PM Eastern Time for approximately 3 weeks.
Hours of Operation:
Open Enrollment (November 1 - January 31)
* Monday-Friday: 8:00 AM - 8:00 PM ET
* Saturday: 8:00 AM - 5:00 PM ET
* Last two Sundays of Open Enrollment: 8:00 AM - 5:00 PM ET
* Last three days of Open Enrollment: 8:00 AM - 10:00 PM ET
* One week following Open Enrollment: 8:00 AM - 8:00 PM ET
Non-Open Enrollment
* Monday-Friday: 8:00 AM - 5:00 PM ET
Candidates must be flexible to work schedules within the operating hours based on business needs, including e...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-08-18 10:51:02
-
Essential Duties and Responsibilities:
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
- Discuss job performance concerns with employees to identify causes and issues and work closely with the Human Resources on resolving problems.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports.
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis.
- Participate in meetings and recommend changes to policies and procedures.
- Assume leadership responsibility for departmental tasks and contact center activities as required.
- Support and enforce contact center expectations.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Fluency in English and specified secondary language required.
- Prior experience with the New Jersey State-Based Exchange (NJ SBE) program preferred.
- Must reside in the continental United States and be a US Citizen.
- Must be able to speak, read and write both Spanish and English fluently.
- Minimum Requirement: 25+ Mbps download speed; 15+ Mbps upload, Cat5e Ethernet cable connection required for stability and increased bandwidth.
Must be hardwired, not using Wifi.
Training Schedule:
Monday-Friday, 8:00 AM - 4:30 PM Eastern Time for approximately 3 weeks.
Hours of Operation:
Open Enrollment (November 1 - January 31)
* Monday-Friday: 8:00 AM - 8:00 PM ET
* Saturday: 8:00 AM - 5:00 PM ET
* Last two Sundays of Open Enrollment: 8:00 AM - 5:00 PM ET
* Last three days of Open Enrollment: 8:00 AM - 10:00 PM ET
* One week following Open Enrollment: 8:00 AM - 8:00 PM ET
Non-Open Enrollment
* Monday-Friday: 8:00 AM - 5:00 PM ET
Candidates must be flexible to work schedules within the operating hours based on business needs, including e...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-08-18 10:51:01
-
Essential Duties and Responsibilities:
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
- Discuss job performance concerns with employees to identify causes and issues and work closely with the Human Resources on resolving problems.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports.
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis.
- Participate in meetings and recommend changes to policies and procedures.
- Assume leadership responsibility for departmental tasks and contact center activities as required.
- Support and enforce contact center expectations.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Fluency in English and specified secondary language required.
- Prior experience with the New Jersey State-Based Exchange (NJ SBE) program preferred.
- Must reside in the continental United States and be a US Citizen.
- Must be able to speak, read and write both Spanish and English fluently.
- Minimum Requirement: 25+ Mbps download speed; 15+ Mbps upload, Cat5e Ethernet cable connection required for stability and increased bandwidth.
Must be hardwired, not using Wifi.
Training Schedule:
Monday-Friday, 8:00 AM - 4:30 PM Eastern Time for approximately 3 weeks.
Hours of Operation:
Open Enrollment (November 1 - January 31)
* Monday-Friday: 8:00 AM - 8:00 PM ET
* Saturday: 8:00 AM - 5:00 PM ET
* Last two Sundays of Open Enrollment: 8:00 AM - 5:00 PM ET
* Last three days of Open Enrollment: 8:00 AM - 10:00 PM ET
* One week following Open Enrollment: 8:00 AM - 8:00 PM ET
Non-Open Enrollment
* Monday-Friday: 8:00 AM - 5:00 PM ET
Candidates must be flexible to work schedules within the operating hours based on business needs, including e...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-18 10:51:01
-
Essential Duties and Responsibilities:
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
- Discuss job performance concerns with employees to identify causes and issues and work closely with the Human Resources on resolving problems.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports.
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis.
- Participate in meetings and recommend changes to policies and procedures.
- Assume leadership responsibility for departmental tasks and contact center activities as required.
- Support and enforce contact center expectations.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Fluency in English and specified secondary language required.
- Prior experience with the New Jersey State-Based Exchange (NJ SBE) program preferred.
- Must reside in the continental United States and be a US Citizen.
- Must be able to speak, read and write both Spanish and English fluently.
- Minimum Requirement: 25+ Mbps download speed; 15+ Mbps upload, Cat5e Ethernet cable connection required for stability and increased bandwidth.
Must be hardwired, not using Wifi.
Training Schedule:
Monday-Friday, 8:00 AM - 4:30 PM Eastern Time for approximately 3 weeks.
Hours of Operation:
Open Enrollment (November 1 - January 31)
* Monday-Friday: 8:00 AM - 8:00 PM ET
* Saturday: 8:00 AM - 5:00 PM ET
* Last two Sundays of Open Enrollment: 8:00 AM - 5:00 PM ET
* Last three days of Open Enrollment: 8:00 AM - 10:00 PM ET
* One week following Open Enrollment: 8:00 AM - 8:00 PM ET
Non-Open Enrollment
* Monday-Friday: 8:00 AM - 5:00 PM ET
Candidates must be flexible to work schedules within the operating hours based on business needs, including e...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-18 10:50:57
-
Essential Duties and Responsibilities:
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
- Discuss job performance concerns with employees to identify causes and issues and work closely with the Human Resources on resolving problems.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports.
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis.
- Participate in meetings and recommend changes to policies and procedures.
- Assume leadership responsibility for departmental tasks and contact center activities as required.
- Support and enforce contact center expectations.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Fluency in English and specified secondary language required.
- Prior experience with the New Jersey State-Based Exchange (NJ SBE) program preferred.
- Must reside in the continental United States and be a US Citizen.
- Must be able to speak, read and write both Spanish and English fluently.
- Minimum Requirement: 25+ Mbps download speed; 15+ Mbps upload, Cat5e Ethernet cable connection required for stability and increased bandwidth.
Must be hardwired, not using Wifi.
Training Schedule:
Monday-Friday, 8:00 AM - 4:30 PM Eastern Time for approximately 3 weeks.
Hours of Operation:
Open Enrollment (November 1 - January 31)
* Monday-Friday: 8:00 AM - 8:00 PM ET
* Saturday: 8:00 AM - 5:00 PM ET
* Last two Sundays of Open Enrollment: 8:00 AM - 5:00 PM ET
* Last three days of Open Enrollment: 8:00 AM - 10:00 PM ET
* One week following Open Enrollment: 8:00 AM - 8:00 PM ET
Non-Open Enrollment
* Monday-Friday: 8:00 AM - 5:00 PM ET
Candidates must be flexible to work schedules within the operating hours based on business needs, including e...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-18 10:50:55
-
Essential Duties and Responsibilities:
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
- Discuss job performance concerns with employees to identify causes and issues and work closely with the Human Resources on resolving problems.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports.
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis.
- Participate in meetings and recommend changes to policies and procedures.
- Assume leadership responsibility for departmental tasks and contact center activities as required.
- Support and enforce contact center expectations.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Fluency in English and specified secondary language required.
- Prior experience with the New Jersey State-Based Exchange (NJ SBE) program preferred.
- Must reside in the continental United States and be a US Citizen.
- Must be able to speak, read and write both Spanish and English fluently.
- Minimum Requirement: 25+ Mbps download speed; 15+ Mbps upload, Cat5e Ethernet cable connection required for stability and increased bandwidth.
Must be hardwired, not using Wifi.
Training Schedule:
Monday-Friday, 8:00 AM - 4:30 PM Eastern Time for approximately 3 weeks.
Hours of Operation:
Open Enrollment (November 1 - January 31)
* Monday-Friday: 8:00 AM - 8:00 PM ET
* Saturday: 8:00 AM - 5:00 PM ET
* Last two Sundays of Open Enrollment: 8:00 AM - 5:00 PM ET
* Last three days of Open Enrollment: 8:00 AM - 10:00 PM ET
* One week following Open Enrollment: 8:00 AM - 8:00 PM ET
Non-Open Enrollment
* Monday-Friday: 8:00 AM - 5:00 PM ET
Candidates must be flexible to work schedules within the operating hours based on business needs, including e...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-18 10:50:53
-
Essential Duties and Responsibilities:
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
- Discuss job performance concerns with employees to identify causes and issues and work closely with the Human Resources on resolving problems.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports.
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis.
- Participate in meetings and recommend changes to policies and procedures.
- Assume leadership responsibility for departmental tasks and contact center activities as required.
- Support and enforce contact center expectations.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Fluency in English and specified secondary language required.
- Prior experience with the New Jersey State-Based Exchange (NJ SBE) program preferred.
- Must reside in the continental United States and be a US Citizen.
- Must be able to speak, read and write both Spanish and English fluently.
- Minimum Requirement: 25+ Mbps download speed; 15+ Mbps upload, Cat5e Ethernet cable connection required for stability and increased bandwidth.
Must be hardwired, not using Wifi.
Training Schedule:
Monday-Friday, 8:00 AM - 4:30 PM Eastern Time for approximately 3 weeks.
Hours of Operation:
Open Enrollment (November 1 - January 31)
* Monday-Friday: 8:00 AM - 8:00 PM ET
* Saturday: 8:00 AM - 5:00 PM ET
* Last two Sundays of Open Enrollment: 8:00 AM - 5:00 PM ET
* Last three days of Open Enrollment: 8:00 AM - 10:00 PM ET
* One week following Open Enrollment: 8:00 AM - 8:00 PM ET
Non-Open Enrollment
* Monday-Friday: 8:00 AM - 5:00 PM ET
Candidates must be flexible to work schedules within the operating hours based on business needs, including e...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-08-18 10:50:51
-
Essential Duties and Responsibilities:
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
- Discuss job performance concerns with employees to identify causes and issues and work closely with the Human Resources on resolving problems.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports.
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis.
- Participate in meetings and recommend changes to policies and procedures.
- Assume leadership responsibility for departmental tasks and contact center activities as required.
- Support and enforce contact center expectations.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Fluency in English and specified secondary language required.
- Prior experience with the New Jersey State-Based Exchange (NJ SBE) program preferred.
- Must reside in the continental United States and be a US Citizen.
- Must be able to speak, read and write both Spanish and English fluently.
- Minimum Requirement: 25+ Mbps download speed; 15+ Mbps upload, Cat5e Ethernet cable connection required for stability and increased bandwidth.
Must be hardwired, not using Wifi.
Training Schedule:
Monday-Friday, 8:00 AM - 4:30 PM Eastern Time for approximately 3 weeks.
Hours of Operation:
Open Enrollment (November 1 - January 31)
* Monday-Friday: 8:00 AM - 8:00 PM ET
* Saturday: 8:00 AM - 5:00 PM ET
* Last two Sundays of Open Enrollment: 8:00 AM - 5:00 PM ET
* Last three days of Open Enrollment: 8:00 AM - 10:00 PM ET
* One week following Open Enrollment: 8:00 AM - 8:00 PM ET
Non-Open Enrollment
* Monday-Friday: 8:00 AM - 5:00 PM ET
Candidates must be flexible to work schedules within the operating hours based on business needs, including e...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-08-18 10:50:47
-
Essential Duties and Responsibilities:
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
- Discuss job performance concerns with employees to identify causes and issues and work closely with the Human Resources on resolving problems.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports.
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis.
- Participate in meetings and recommend changes to policies and procedures.
- Assume leadership responsibility for departmental tasks and contact center activities as required.
- Support and enforce contact center expectations.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Fluency in English and specified secondary language required.
- Prior experience with the New Jersey State-Based Exchange (NJ SBE) program preferred.
- Must reside in the continental United States and be a US Citizen.
- Must be able to speak, read and write both Spanish and English fluently.
- Minimum Requirement: 25+ Mbps download speed; 15+ Mbps upload, Cat5e Ethernet cable connection required for stability and increased bandwidth.
Must be hardwired, not using Wifi.
Training Schedule:
Monday-Friday, 8:00 AM - 4:30 PM Eastern Time for approximately 3 weeks.
Hours of Operation:
Open Enrollment (November 1 - January 31)
* Monday-Friday: 8:00 AM - 8:00 PM ET
* Saturday: 8:00 AM - 5:00 PM ET
* Last two Sundays of Open Enrollment: 8:00 AM - 5:00 PM ET
* Last three days of Open Enrollment: 8:00 AM - 10:00 PM ET
* One week following Open Enrollment: 8:00 AM - 8:00 PM ET
Non-Open Enrollment
* Monday-Friday: 8:00 AM - 5:00 PM ET
Candidates must be flexible to work schedules within the operating hours based on business needs, including e...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-08-18 10:50:44
-
Essential Duties and Responsibilities:
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
- Discuss job performance concerns with employees to identify causes and issues and work closely with the Human Resources on resolving problems.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports.
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis.
- Participate in meetings and recommend changes to policies and procedures.
- Assume leadership responsibility for departmental tasks and contact center activities as required.
- Support and enforce contact center expectations.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Fluency in English and specified secondary language required.
- Prior experience with the New Jersey State-Based Exchange (NJ SBE) program preferred.
- Must reside in the continental United States and be a US Citizen.
- Must be able to speak, read and write both Spanish and English fluently.
- Minimum Requirement: 25+ Mbps download speed; 15+ Mbps upload, Cat5e Ethernet cable connection required for stability and increased bandwidth.
Must be hardwired, not using Wifi.
Training Schedule:
Monday-Friday, 8:00 AM - 4:30 PM Eastern Time for approximately 3 weeks.
Hours of Operation:
Open Enrollment (November 1 - January 31)
* Monday-Friday: 8:00 AM - 8:00 PM ET
* Saturday: 8:00 AM - 5:00 PM ET
* Last two Sundays of Open Enrollment: 8:00 AM - 5:00 PM ET
* Last three days of Open Enrollment: 8:00 AM - 10:00 PM ET
* One week following Open Enrollment: 8:00 AM - 8:00 PM ET
Non-Open Enrollment
* Monday-Friday: 8:00 AM - 5:00 PM ET
Candidates must be flexible to work schedules within the operating hours based on business needs, including e...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-08-18 10:50:40
-
Essential Duties and Responsibilities:
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
- Discuss job performance concerns with employees to identify causes and issues and work closely with the Human Resources on resolving problems.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports.
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis.
- Participate in meetings and recommend changes to policies and procedures.
- Assume leadership responsibility for departmental tasks and contact center activities as required.
- Support and enforce contact center expectations.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Fluency in English and specified secondary language required.
- Prior experience with the New Jersey State-Based Exchange (NJ SBE) program preferred.
- Must reside in the continental United States and be a US Citizen.
- Must be able to speak, read and write both Spanish and English fluently.
- Minimum Requirement: 25+ Mbps download speed; 15+ Mbps upload, Cat5e Ethernet cable connection required for stability and increased bandwidth.
Must be hardwired, not using Wifi.
Training Schedule:
Monday-Friday, 8:00 AM - 4:30 PM Eastern Time for approximately 3 weeks.
Hours of Operation:
Open Enrollment (November 1 - January 31)
* Monday-Friday: 8:00 AM - 8:00 PM ET
* Saturday: 8:00 AM - 5:00 PM ET
* Last two Sundays of Open Enrollment: 8:00 AM - 5:00 PM ET
* Last three days of Open Enrollment: 8:00 AM - 10:00 PM ET
* One week following Open Enrollment: 8:00 AM - 8:00 PM ET
Non-Open Enrollment
* Monday-Friday: 8:00 AM - 5:00 PM ET
Candidates must be flexible to work schedules within the operating hours based on business needs, including e...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-08-18 10:50:38
-
Essential Duties and Responsibilities:
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
- Discuss job performance concerns with employees to identify causes and issues and work closely with the Human Resources on resolving problems.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports.
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis.
- Participate in meetings and recommend changes to policies and procedures.
- Assume leadership responsibility for departmental tasks and contact center activities as required.
- Support and enforce contact center expectations.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Fluency in English and specified secondary language required.
- Prior experience with the New Jersey State-Based Exchange (NJ SBE) program preferred.
- Must reside in the continental United States and be a US Citizen.
- Must be able to speak, read and write both Spanish and English fluently.
- Minimum Requirement: 25+ Mbps download speed; 15+ Mbps upload, Cat5e Ethernet cable connection required for stability and increased bandwidth.
Must be hardwired, not using Wifi.
Training Schedule:
Monday-Friday, 8:00 AM - 4:30 PM Eastern Time for approximately 3 weeks.
Hours of Operation:
Open Enrollment (November 1 - January 31)
* Monday-Friday: 8:00 AM - 8:00 PM ET
* Saturday: 8:00 AM - 5:00 PM ET
* Last two Sundays of Open Enrollment: 8:00 AM - 5:00 PM ET
* Last three days of Open Enrollment: 8:00 AM - 10:00 PM ET
* One week following Open Enrollment: 8:00 AM - 8:00 PM ET
Non-Open Enrollment
* Monday-Friday: 8:00 AM - 5:00 PM ET
Candidates must be flexible to work schedules within the operating hours based on business needs, including e...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-08-18 10:50:34
-
Essential Duties and Responsibilities:
- Answer incoming customer inquiries received via telephone, Interactive Voice Response (IVR), web chat functions, or other approved contact channels in accordance with performance standards, policies, procedures, and confidentiality and privacy requirements.
- Provide accurate information regarding programs and services to consumers, prospective enrollees, individuals acting on behalf of enrollees, health plans, and providers.
- Track, document, and record all customer interactions, inquiries, complaints, comments, actions taken, and transactions in applicable systems.
- Complete associated tasks and transactions according to established guidelines to ensure accuracy and completeness.
- Navigate multiple computer systems while interacting with customers and perform data entry accurately.
- Facilitate fulfillment of customer requests for materials via mail, email, or electronic delivery as appropriate.
- Transfer or refer customers to appropriate internal or external entities in accordance with established guidelines.
- Address customer inquiries and resolve routine issues to ensure appropriate actions or updates are completed.
- Escalate unresolved, complex, or sensitive issues or grievances to designated staff or departments for further investigation or resolution as needed.
- Facilitate translation or interpretation services for non English speaking customers according to procedures.
- Communicate with supervisors regarding potential needs, concerns, or issues impacting service delivery.
- Meet Quality Assurance (QA), productivity, and other key performance metrics.
- Attend required meetings and trainings and maintain up to date knowledge of all programs, systems, policies, and procedures.
- Perform other related duties as assigned by management.
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Must be fluent in English and specified secondary language.
Must be proficient in both the Spanish and English languages
Program Specific Requirements:
- High School diploma or equivalent
- 6 months of customer service experience preferred.
- Must reside within 70 miles of El Paso, TX (Must live in Texas)
Home Office Requirements:
- Reliable, high-speed internet service
- Minimum 25 Mbps download speeds for a singer user, 50 Mbps for shared internet connectivity
- Minimum 5 Mbps upload speeds for a single user, 10 Mbps for shared internet connectivity
- Must be a traditional, wired high-speed connection such as cable or fiber
- Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible
- Must be able to connect your computer directly to your modem or router via ethernet cable, Wi-Fi connections are not allowed
- Quiet and distraction-free workspace
- Maximus will supply your computer equipment
EEO Statement
Maximu...
....Read more...
Type: Permanent Location: El Paso, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-18 10:50:32
-
Essential Duties and Responsibilities:
- Answer incoming customer inquiries received via telephone, Interactive Voice Response (IVR), web chat functions, or other approved contact channels in accordance with performance standards, policies, procedures, and confidentiality and privacy requirements.
- Provide accurate information regarding programs and services to consumers, prospective enrollees, individuals acting on behalf of enrollees, health plans, and providers.
- Track, document, and record all customer interactions, inquiries, complaints, comments, actions taken, and transactions in applicable systems.
- Complete associated tasks and transactions according to established guidelines to ensure accuracy and completeness.
- Navigate multiple computer systems while interacting with customers and perform data entry accurately.
- Facilitate fulfillment of customer requests for materials via mail, email, or electronic delivery as appropriate.
- Transfer or refer customers to appropriate internal or external entities in accordance with established guidelines.
- Address customer inquiries and resolve routine issues to ensure appropriate actions or updates are completed.
- Escalate unresolved, complex, or sensitive issues or grievances to designated staff or departments for further investigation or resolution as needed.
- Facilitate translation or interpretation services for non English speaking customers according to procedures.
- Communicate with supervisors regarding potential needs, concerns, or issues impacting service delivery.
- Meet Quality Assurance (QA), productivity, and other key performance metrics.
- Attend required meetings and trainings and maintain up to date knowledge of all programs, systems, policies, and procedures.
- Perform other related duties as assigned by management.
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Must be fluent in English and specified secondary language.
Must be proficient in both the Vietnamese and English languages
Program Specific Requirements:
- High School diploma or equivalent
- 6 months of customer service experience preferred.
- Must reside within the state of Texas
Home Office Requirements:
- Reliable, high-speed internet service
- Minimum 25 Mbps download speeds for a singer user, 50 Mbps for shared internet connectivity
- Minimum 5 Mbps upload speeds for a single user, 10 Mbps for shared internet connectivity
- Must be a traditional, wired high-speed connection such as cable or fiber
- Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible
- Must be able to connect your computer directly to your modem or router via ethernet cable, Wi-Fi connections are not allowed
- Quiet and distraction-free workspace
- Maximus will supply your computer equipment
EEO Statement
Maximus is an equal opportuni...
....Read more...
Type: Permanent Location: Austin, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-18 10:50:29
-
Essential Duties and Responsibilities:
- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources.
- Discuss job performance concerns with employees to identify causes and issues and work closely with the Human Resources on resolving problems.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports.
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis.
- Participate in meetings and recommend changes to policies and procedures.
- Assume leadership responsibility for departmental tasks and contact center activities as required.
- Support and enforce contact center expectations.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Assist direct reports with escalated issues or cases as needed.
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.
- Fluency in English and specified secondary language required.
- Prior experience with the New Jersey State-Based Exchange (NJ SBE) program preferred.
- Must reside in the continental United States and be a US Citizen.
- Must be able to speak, read and write both Spanish and English fluently.
- Minimum Requirement: 25+ Mbps download speed; 15+ Mbps upload, Cat5e Ethernet cable connection required for stability and increased bandwidth.
Must be hardwired, not using Wifi.
Training Schedule:
Monday-Friday, 8:00 AM - 4:30 PM Eastern Time for approximately 3 weeks.
Hours of Operation:
Open Enrollment (November 1 - January 31)
* Monday-Friday: 8:00 AM - 8:00 PM ET
* Saturday: 8:00 AM - 5:00 PM ET
* Last two Sundays of Open Enrollment: 8:00 AM - 5:00 PM ET
* Last three days of Open Enrollment: 8:00 AM - 10:00 PM ET
* One week following Open Enrollment: 8:00 AM - 8:00 PM ET
Non-Open Enrollment
* Monday-Friday: 8:00 AM - 5:00 PM ET
Candidates must be flexible to work schedules within the operating hours based on business needs, including e...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-08-18 10:50:26
-
Essential Duties and Responsibilities:
- Provide ongoing training, support and real time quality monitoring of Consumer Services Specialists to improve performance.
- Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures.
- Handle escalated calls, including complaints, from Consumer Services Specialists (CSS) and escalate to the Call Center Supervisor for resolution, as needed.
- Respond to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate.
- Answer inbound calls during times of high call volume or upon request of management.
- Anticipate issues proactively and escalate to management as appropriate.
- Track and document all inquiries using the applicable systems.
- Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions and tasks.
- Review and provide feedback on Contact Center documentation and processes.
Minimum Requirements
- High school diploma, GED or equivalent required.
- 6+ years of relevant experience required.
- Experience supporting the Maine State Based Marketplace program preferred.
- Leadership or Team Lead experience preferred.
- Must be willing and able to accept a limited service position.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the e...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-08-18 10:50:23
-
Essential Duties and Responsibilities:
- Provide ongoing training, support and real time quality monitoring of Consumer Services Specialists to improve performance.
- Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures.
- Handle escalated calls, including complaints, from Consumer Services Specialists (CSS) and escalate to the Call Center Supervisor for resolution, as needed.
- Respond to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate.
- Answer inbound calls during times of high call volume or upon request of management.
- Anticipate issues proactively and escalate to management as appropriate.
- Track and document all inquiries using the applicable systems.
- Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions and tasks.
- Review and provide feedback on Contact Center documentation and processes.
Minimum Requirements
- High school diploma, GED or equivalent required.
- 6+ years of relevant experience required.
- Experience supporting the Maine State Based Marketplace program preferred.
- Leadership or Team Lead experience preferred.
- Must be willing and able to accept a limited service position.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the e...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-08-18 10:50:20
-
Essential Duties and Responsibilities:
- Provide ongoing training, support and real time quality monitoring of Consumer Services Specialists to improve performance.
- Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures.
- Handle escalated calls, including complaints, from Consumer Services Specialists (CSS) and escalate to the Call Center Supervisor for resolution, as needed.
- Respond to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate.
- Answer inbound calls during times of high call volume or upon request of management.
- Anticipate issues proactively and escalate to management as appropriate.
- Track and document all inquiries using the applicable systems.
- Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions and tasks.
- Review and provide feedback on Contact Center documentation and processes.
Minimum Requirements
- High school diploma, GED or equivalent required.
- 6+ years of relevant experience required.
- Experience supporting the Maine State Based Marketplace program preferred.
- Leadership or Team Lead experience preferred.
- Must be willing and able to accept a limited service position.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the e...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-08-18 10:50:18
-
Essential Duties and Responsibilities:
- Provide ongoing training, support and real time quality monitoring of Consumer Services Specialists to improve performance.
- Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures.
- Handle escalated calls, including complaints, from Consumer Services Specialists (CSS) and escalate to the Call Center Supervisor for resolution, as needed.
- Respond to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate.
- Answer inbound calls during times of high call volume or upon request of management.
- Anticipate issues proactively and escalate to management as appropriate.
- Track and document all inquiries using the applicable systems.
- Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions and tasks.
- Review and provide feedback on Contact Center documentation and processes.
Minimum Requirements
- High school diploma, GED or equivalent required.
- 6+ years of relevant experience required.
- Experience supporting the Maine State Based Marketplace program preferred.
- Leadership or Team Lead experience preferred.
- Must be willing and able to accept a limited service position.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the e...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-08-18 10:50:14
-
Essential Duties and Responsibilities:
- Provide ongoing training, support and real time quality monitoring of Consumer Services Specialists to improve performance.
- Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures.
- Handle escalated calls, including complaints, from Consumer Services Specialists (CSS) and escalate to the Call Center Supervisor for resolution, as needed.
- Respond to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate.
- Answer inbound calls during times of high call volume or upon request of management.
- Anticipate issues proactively and escalate to management as appropriate.
- Track and document all inquiries using the applicable systems.
- Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions and tasks.
- Review and provide feedback on Contact Center documentation and processes.
Minimum Requirements
- High school diploma, GED or equivalent required.
- 6+ years of relevant experience required.
- Experience supporting the Maine State Based Marketplace program preferred.
- Leadership or Team Lead experience preferred.
- Must be willing and able to accept a limited service position.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the e...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-08-18 10:50:12
-
Essential Duties and Responsibilities:
- Provide ongoing training, support and real time quality monitoring of Consumer Services Specialists to improve performance.
- Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures.
- Handle escalated calls, including complaints, from Consumer Services Specialists (CSS) and escalate to the Call Center Supervisor for resolution, as needed.
- Respond to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate.
- Answer inbound calls during times of high call volume or upon request of management.
- Anticipate issues proactively and escalate to management as appropriate.
- Track and document all inquiries using the applicable systems.
- Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions and tasks.
- Review and provide feedback on Contact Center documentation and processes.
Minimum Requirements
- High school diploma, GED or equivalent required.
- 6+ years of relevant experience required.
- Experience supporting the Maine State Based Marketplace program preferred.
- Leadership or Team Lead experience preferred.
- Must be willing and able to accept a limited service position.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the e...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-08-18 10:50:09
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Essential Duties and Responsibilities:
- Provide ongoing training, support and real time quality monitoring of Consumer Services Specialists to improve performance.
- Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures.
- Handle escalated calls, including complaints, from Consumer Services Specialists (CSS) and escalate to the Call Center Supervisor for resolution, as needed.
- Respond to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate.
- Answer inbound calls during times of high call volume or upon request of management.
- Anticipate issues proactively and escalate to management as appropriate.
- Track and document all inquiries using the applicable systems.
- Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions and tasks.
- Review and provide feedback on Contact Center documentation and processes.
Minimum Requirements
- High school diploma, GED or equivalent required.
- 6+ years of relevant experience required.
- Experience supporting the Maine State Based Marketplace program preferred.
- Leadership or Team Lead experience preferred.
- Must be willing and able to accept a limited service position.
Home Office Requirements
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net).
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
- Must currently and permanently reside in the Continental US.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the e...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-08-18 10:50:07
