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The Sr.
Instructional Designer supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by designing and developing training solutions for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
Working within a condensed development timeline, the Sr.
Instructional Designer builds training materials from the ground up, translating complex program requirements, policies, procedures, systems, and OPM-approved guidance into clear, engaging, and performance-focused learning.
This includes instructor-led and virtual training materials, facilitator and participant guides, eLearning, simulations, assessments, job aids, and other performance-support resources.
The role collaborates closely with Operations, Knowledge Management, Quality, Technology, and program stakeholders to rapidly gather requirements, validate content, incorporate changes, and ensure training prepares CSRs to accurately and consistently support program requirements at launch and throughout ongoing operations.
Essential Duties and Responsibilities:
- Plan, create, and execute onboarding training for a company wide audience that meet learners’ needs.
- Develop interactive and engaging new hire learning experiences in various modalities (including, but not limited to eLearning, Videos, VILT, and ILT).
- Create a variety of learning objects including, but not limited to job aids, infographics, short instructional videos, audio recordings, case studies, simulations, role playing exercises, scenarios, and advanced eLearnings.
- Create and execute end-to-end instructional design project plans with key milestones.
- Lead and manage instructional design projects from conception to delivery, ensuring project deliverables are completed on time, within scope, and within budget.
- Communicate effective and timely updates to team members and leadership through email, status reports, and virtual meetings.
- Collaborate extensively with business partners and SMEs to perform analysis, develop learning objectives, and design deliverables that meet learner, stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Review, evaluate, and modify existing and proposed new hire curriculum.
- Create and execute maintenance cycle for new hire onboarding programs.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- 3+ years of progressive instructional design experience, specifically Articulate 360, including Storyline and Rise preferred.
- 3+ years writing storyboards and scripts preferred.
- 3+ years’ experience creating engaging and effective presentations...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: 76000
Posted: 2026-10-27 09:25:39
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The Sr.
Instructional Designer supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by designing and developing training solutions for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
Working within a condensed development timeline, the Sr.
Instructional Designer builds training materials from the ground up, translating complex program requirements, policies, procedures, systems, and OPM-approved guidance into clear, engaging, and performance-focused learning.
This includes instructor-led and virtual training materials, facilitator and participant guides, eLearning, simulations, assessments, job aids, and other performance-support resources.
The role collaborates closely with Operations, Knowledge Management, Quality, Technology, and program stakeholders to rapidly gather requirements, validate content, incorporate changes, and ensure training prepares CSRs to accurately and consistently support program requirements at launch and throughout ongoing operations.
Essential Duties and Responsibilities:
- Plan, create, and execute onboarding training for a company wide audience that meet learners’ needs.
- Develop interactive and engaging new hire learning experiences in various modalities (including, but not limited to eLearning, Videos, VILT, and ILT).
- Create a variety of learning objects including, but not limited to job aids, infographics, short instructional videos, audio recordings, case studies, simulations, role playing exercises, scenarios, and advanced eLearnings.
- Create and execute end-to-end instructional design project plans with key milestones.
- Lead and manage instructional design projects from conception to delivery, ensuring project deliverables are completed on time, within scope, and within budget.
- Communicate effective and timely updates to team members and leadership through email, status reports, and virtual meetings.
- Collaborate extensively with business partners and SMEs to perform analysis, develop learning objectives, and design deliverables that meet learner, stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Review, evaluate, and modify existing and proposed new hire curriculum.
- Create and execute maintenance cycle for new hire onboarding programs.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- 3+ years of progressive instructional design experience, specifically Articulate 360, including Storyline and Rise preferred.
- 3+ years writing storyboards and scripts preferred.
- 3+ years’ experience creating engaging and effective presentations...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: 76000
Posted: 2026-10-27 09:25:39
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The Sr.
Instructional Designer supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by designing and developing training solutions for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
Working within a condensed development timeline, the Sr.
Instructional Designer builds training materials from the ground up, translating complex program requirements, policies, procedures, systems, and OPM-approved guidance into clear, engaging, and performance-focused learning.
This includes instructor-led and virtual training materials, facilitator and participant guides, eLearning, simulations, assessments, job aids, and other performance-support resources.
The role collaborates closely with Operations, Knowledge Management, Quality, Technology, and program stakeholders to rapidly gather requirements, validate content, incorporate changes, and ensure training prepares CSRs to accurately and consistently support program requirements at launch and throughout ongoing operations.
Essential Duties and Responsibilities:
- Plan, create, and execute onboarding training for a company wide audience that meet learners’ needs.
- Develop interactive and engaging new hire learning experiences in various modalities (including, but not limited to eLearning, Videos, VILT, and ILT).
- Create a variety of learning objects including, but not limited to job aids, infographics, short instructional videos, audio recordings, case studies, simulations, role playing exercises, scenarios, and advanced eLearnings.
- Create and execute end-to-end instructional design project plans with key milestones.
- Lead and manage instructional design projects from conception to delivery, ensuring project deliverables are completed on time, within scope, and within budget.
- Communicate effective and timely updates to team members and leadership through email, status reports, and virtual meetings.
- Collaborate extensively with business partners and SMEs to perform analysis, develop learning objectives, and design deliverables that meet learner, stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Review, evaluate, and modify existing and proposed new hire curriculum.
- Create and execute maintenance cycle for new hire onboarding programs.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- 3+ years of progressive instructional design experience, specifically Articulate 360, including Storyline and Rise preferred.
- 3+ years writing storyboards and scripts preferred.
- 3+ years’ experience creating engaging and effective presentations...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: 76000
Posted: 2026-10-27 09:25:38
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The Sr.
Instructional Designer supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by designing and developing training solutions for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
Working within a condensed development timeline, the Sr.
Instructional Designer builds training materials from the ground up, translating complex program requirements, policies, procedures, systems, and OPM-approved guidance into clear, engaging, and performance-focused learning.
This includes instructor-led and virtual training materials, facilitator and participant guides, eLearning, simulations, assessments, job aids, and other performance-support resources.
The role collaborates closely with Operations, Knowledge Management, Quality, Technology, and program stakeholders to rapidly gather requirements, validate content, incorporate changes, and ensure training prepares CSRs to accurately and consistently support program requirements at launch and throughout ongoing operations.
Essential Duties and Responsibilities:
- Plan, create, and execute onboarding training for a company wide audience that meet learners’ needs.
- Develop interactive and engaging new hire learning experiences in various modalities (including, but not limited to eLearning, Videos, VILT, and ILT).
- Create a variety of learning objects including, but not limited to job aids, infographics, short instructional videos, audio recordings, case studies, simulations, role playing exercises, scenarios, and advanced eLearnings.
- Create and execute end-to-end instructional design project plans with key milestones.
- Lead and manage instructional design projects from conception to delivery, ensuring project deliverables are completed on time, within scope, and within budget.
- Communicate effective and timely updates to team members and leadership through email, status reports, and virtual meetings.
- Collaborate extensively with business partners and SMEs to perform analysis, develop learning objectives, and design deliverables that meet learner, stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Review, evaluate, and modify existing and proposed new hire curriculum.
- Create and execute maintenance cycle for new hire onboarding programs.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- 3+ years of progressive instructional design experience, specifically Articulate 360, including Storyline and Rise preferred.
- 3+ years writing storyboards and scripts preferred.
- 3+ years’ experience creating engaging and effective presentations...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: 76000
Posted: 2026-10-27 09:25:37
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The Sr.
Instructional Designer supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by designing and developing training solutions for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
Working within a condensed development timeline, the Sr.
Instructional Designer builds training materials from the ground up, translating complex program requirements, policies, procedures, systems, and OPM-approved guidance into clear, engaging, and performance-focused learning.
This includes instructor-led and virtual training materials, facilitator and participant guides, eLearning, simulations, assessments, job aids, and other performance-support resources.
The role collaborates closely with Operations, Knowledge Management, Quality, Technology, and program stakeholders to rapidly gather requirements, validate content, incorporate changes, and ensure training prepares CSRs to accurately and consistently support program requirements at launch and throughout ongoing operations.
Essential Duties and Responsibilities:
- Plan, create, and execute onboarding training for a company wide audience that meet learners’ needs.
- Develop interactive and engaging new hire learning experiences in various modalities (including, but not limited to eLearning, Videos, VILT, and ILT).
- Create a variety of learning objects including, but not limited to job aids, infographics, short instructional videos, audio recordings, case studies, simulations, role playing exercises, scenarios, and advanced eLearnings.
- Create and execute end-to-end instructional design project plans with key milestones.
- Lead and manage instructional design projects from conception to delivery, ensuring project deliverables are completed on time, within scope, and within budget.
- Communicate effective and timely updates to team members and leadership through email, status reports, and virtual meetings.
- Collaborate extensively with business partners and SMEs to perform analysis, develop learning objectives, and design deliverables that meet learner, stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Review, evaluate, and modify existing and proposed new hire curriculum.
- Create and execute maintenance cycle for new hire onboarding programs.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- 3+ years of progressive instructional design experience, specifically Articulate 360, including Storyline and Rise preferred.
- 3+ years writing storyboards and scripts preferred.
- 3+ years’ experience creating engaging and effective presentations...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: 76000
Posted: 2026-10-27 09:25:37
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The Sr.
Instructional Designer supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by designing and developing training solutions for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
Working within a condensed development timeline, the Sr.
Instructional Designer builds training materials from the ground up, translating complex program requirements, policies, procedures, systems, and OPM-approved guidance into clear, engaging, and performance-focused learning.
This includes instructor-led and virtual training materials, facilitator and participant guides, eLearning, simulations, assessments, job aids, and other performance-support resources.
The role collaborates closely with Operations, Knowledge Management, Quality, Technology, and program stakeholders to rapidly gather requirements, validate content, incorporate changes, and ensure training prepares CSRs to accurately and consistently support program requirements at launch and throughout ongoing operations.
Essential Duties and Responsibilities:
- Plan, create, and execute onboarding training for a company wide audience that meet learners’ needs.
- Develop interactive and engaging new hire learning experiences in various modalities (including, but not limited to eLearning, Videos, VILT, and ILT).
- Create a variety of learning objects including, but not limited to job aids, infographics, short instructional videos, audio recordings, case studies, simulations, role playing exercises, scenarios, and advanced eLearnings.
- Create and execute end-to-end instructional design project plans with key milestones.
- Lead and manage instructional design projects from conception to delivery, ensuring project deliverables are completed on time, within scope, and within budget.
- Communicate effective and timely updates to team members and leadership through email, status reports, and virtual meetings.
- Collaborate extensively with business partners and SMEs to perform analysis, develop learning objectives, and design deliverables that meet learner, stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Review, evaluate, and modify existing and proposed new hire curriculum.
- Create and execute maintenance cycle for new hire onboarding programs.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- 3+ years of progressive instructional design experience, specifically Articulate 360, including Storyline and Rise preferred.
- 3+ years writing storyboards and scripts preferred.
- 3+ years’ experience creating engaging and effective presentations...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: 76000
Posted: 2026-10-27 09:25:36
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The Sr.
Instructional Designer supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by designing and developing training solutions for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
Working within a condensed development timeline, the Sr.
Instructional Designer builds training materials from the ground up, translating complex program requirements, policies, procedures, systems, and OPM-approved guidance into clear, engaging, and performance-focused learning.
This includes instructor-led and virtual training materials, facilitator and participant guides, eLearning, simulations, assessments, job aids, and other performance-support resources.
The role collaborates closely with Operations, Knowledge Management, Quality, Technology, and program stakeholders to rapidly gather requirements, validate content, incorporate changes, and ensure training prepares CSRs to accurately and consistently support program requirements at launch and throughout ongoing operations.
Essential Duties and Responsibilities:
- Plan, create, and execute onboarding training for a company wide audience that meet learners’ needs.
- Develop interactive and engaging new hire learning experiences in various modalities (including, but not limited to eLearning, Videos, VILT, and ILT).
- Create a variety of learning objects including, but not limited to job aids, infographics, short instructional videos, audio recordings, case studies, simulations, role playing exercises, scenarios, and advanced eLearnings.
- Create and execute end-to-end instructional design project plans with key milestones.
- Lead and manage instructional design projects from conception to delivery, ensuring project deliverables are completed on time, within scope, and within budget.
- Communicate effective and timely updates to team members and leadership through email, status reports, and virtual meetings.
- Collaborate extensively with business partners and SMEs to perform analysis, develop learning objectives, and design deliverables that meet learner, stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Review, evaluate, and modify existing and proposed new hire curriculum.
- Create and execute maintenance cycle for new hire onboarding programs.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- 3+ years of progressive instructional design experience, specifically Articulate 360, including Storyline and Rise preferred.
- 3+ years writing storyboards and scripts preferred.
- 3+ years’ experience creating engaging and effective presentations...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: 76000
Posted: 2026-10-27 09:25:35
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The Sr.
Instructional Designer supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by designing and developing training solutions for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
Working within a condensed development timeline, the Sr.
Instructional Designer builds training materials from the ground up, translating complex program requirements, policies, procedures, systems, and OPM-approved guidance into clear, engaging, and performance-focused learning.
This includes instructor-led and virtual training materials, facilitator and participant guides, eLearning, simulations, assessments, job aids, and other performance-support resources.
The role collaborates closely with Operations, Knowledge Management, Quality, Technology, and program stakeholders to rapidly gather requirements, validate content, incorporate changes, and ensure training prepares CSRs to accurately and consistently support program requirements at launch and throughout ongoing operations.
Essential Duties and Responsibilities:
- Plan, create, and execute onboarding training for a company wide audience that meet learners’ needs.
- Develop interactive and engaging new hire learning experiences in various modalities (including, but not limited to eLearning, Videos, VILT, and ILT).
- Create a variety of learning objects including, but not limited to job aids, infographics, short instructional videos, audio recordings, case studies, simulations, role playing exercises, scenarios, and advanced eLearnings.
- Create and execute end-to-end instructional design project plans with key milestones.
- Lead and manage instructional design projects from conception to delivery, ensuring project deliverables are completed on time, within scope, and within budget.
- Communicate effective and timely updates to team members and leadership through email, status reports, and virtual meetings.
- Collaborate extensively with business partners and SMEs to perform analysis, develop learning objectives, and design deliverables that meet learner, stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Review, evaluate, and modify existing and proposed new hire curriculum.
- Create and execute maintenance cycle for new hire onboarding programs.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- 3+ years of progressive instructional design experience, specifically Articulate 360, including Storyline and Rise preferred.
- 3+ years writing storyboards and scripts preferred.
- 3+ years’ experience creating engaging and effective presentations...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: 76000
Posted: 2026-10-27 09:25:35
-
The Sr.
Instructional Designer supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by designing and developing training solutions for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
Working within a condensed development timeline, the Sr.
Instructional Designer builds training materials from the ground up, translating complex program requirements, policies, procedures, systems, and OPM-approved guidance into clear, engaging, and performance-focused learning.
This includes instructor-led and virtual training materials, facilitator and participant guides, eLearning, simulations, assessments, job aids, and other performance-support resources.
The role collaborates closely with Operations, Knowledge Management, Quality, Technology, and program stakeholders to rapidly gather requirements, validate content, incorporate changes, and ensure training prepares CSRs to accurately and consistently support program requirements at launch and throughout ongoing operations.
Essential Duties and Responsibilities:
- Plan, create, and execute onboarding training for a company wide audience that meet learners’ needs.
- Develop interactive and engaging new hire learning experiences in various modalities (including, but not limited to eLearning, Videos, VILT, and ILT).
- Create a variety of learning objects including, but not limited to job aids, infographics, short instructional videos, audio recordings, case studies, simulations, role playing exercises, scenarios, and advanced eLearnings.
- Create and execute end-to-end instructional design project plans with key milestones.
- Lead and manage instructional design projects from conception to delivery, ensuring project deliverables are completed on time, within scope, and within budget.
- Communicate effective and timely updates to team members and leadership through email, status reports, and virtual meetings.
- Collaborate extensively with business partners and SMEs to perform analysis, develop learning objectives, and design deliverables that meet learner, stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Review, evaluate, and modify existing and proposed new hire curriculum.
- Create and execute maintenance cycle for new hire onboarding programs.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- 3+ years of progressive instructional design experience, specifically Articulate 360, including Storyline and Rise preferred.
- 3+ years writing storyboards and scripts preferred.
- 3+ years’ experience creating engaging and effective presentations...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: 76000
Posted: 2026-10-27 09:25:34
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The Sr.
Instructional Designer supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by designing and developing training solutions for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
Working within a condensed development timeline, the Sr.
Instructional Designer builds training materials from the ground up, translating complex program requirements, policies, procedures, systems, and OPM-approved guidance into clear, engaging, and performance-focused learning.
This includes instructor-led and virtual training materials, facilitator and participant guides, eLearning, simulations, assessments, job aids, and other performance-support resources.
The role collaborates closely with Operations, Knowledge Management, Quality, Technology, and program stakeholders to rapidly gather requirements, validate content, incorporate changes, and ensure training prepares CSRs to accurately and consistently support program requirements at launch and throughout ongoing operations.
Essential Duties and Responsibilities:
- Plan, create, and execute onboarding training for a company wide audience that meet learners’ needs.
- Develop interactive and engaging new hire learning experiences in various modalities (including, but not limited to eLearning, Videos, VILT, and ILT).
- Create a variety of learning objects including, but not limited to job aids, infographics, short instructional videos, audio recordings, case studies, simulations, role playing exercises, scenarios, and advanced eLearnings.
- Create and execute end-to-end instructional design project plans with key milestones.
- Lead and manage instructional design projects from conception to delivery, ensuring project deliverables are completed on time, within scope, and within budget.
- Communicate effective and timely updates to team members and leadership through email, status reports, and virtual meetings.
- Collaborate extensively with business partners and SMEs to perform analysis, develop learning objectives, and design deliverables that meet learner, stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Review, evaluate, and modify existing and proposed new hire curriculum.
- Create and execute maintenance cycle for new hire onboarding programs.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- 3+ years of progressive instructional design experience, specifically Articulate 360, including Storyline and Rise preferred.
- 3+ years writing storyboards and scripts preferred.
- 3+ years’ experience creating engaging and effective presentations...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: 76000
Posted: 2026-10-27 09:25:33
-
The Sr.
Instructional Designer supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by designing and developing training solutions for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
Working within a condensed development timeline, the Sr.
Instructional Designer builds training materials from the ground up, translating complex program requirements, policies, procedures, systems, and OPM-approved guidance into clear, engaging, and performance-focused learning.
This includes instructor-led and virtual training materials, facilitator and participant guides, eLearning, simulations, assessments, job aids, and other performance-support resources.
The role collaborates closely with Operations, Knowledge Management, Quality, Technology, and program stakeholders to rapidly gather requirements, validate content, incorporate changes, and ensure training prepares CSRs to accurately and consistently support program requirements at launch and throughout ongoing operations.
Essential Duties and Responsibilities:
- Plan, create, and execute onboarding training for a company wide audience that meet learners’ needs.
- Develop interactive and engaging new hire learning experiences in various modalities (including, but not limited to eLearning, Videos, VILT, and ILT).
- Create a variety of learning objects including, but not limited to job aids, infographics, short instructional videos, audio recordings, case studies, simulations, role playing exercises, scenarios, and advanced eLearnings.
- Create and execute end-to-end instructional design project plans with key milestones.
- Lead and manage instructional design projects from conception to delivery, ensuring project deliverables are completed on time, within scope, and within budget.
- Communicate effective and timely updates to team members and leadership through email, status reports, and virtual meetings.
- Collaborate extensively with business partners and SMEs to perform analysis, develop learning objectives, and design deliverables that meet learner, stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Review, evaluate, and modify existing and proposed new hire curriculum.
- Create and execute maintenance cycle for new hire onboarding programs.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- 3+ years of progressive instructional design experience, specifically Articulate 360, including Storyline and Rise preferred.
- 3+ years writing storyboards and scripts preferred.
- 3+ years’ experience creating engaging and effective presentations...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: 76000
Posted: 2026-10-27 09:25:33
-
The Sr.
Instructional Designer supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by designing and developing training solutions for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
Working within a condensed development timeline, the Sr.
Instructional Designer builds training materials from the ground up, translating complex program requirements, policies, procedures, systems, and OPM-approved guidance into clear, engaging, and performance-focused learning.
This includes instructor-led and virtual training materials, facilitator and participant guides, eLearning, simulations, assessments, job aids, and other performance-support resources.
The role collaborates closely with Operations, Knowledge Management, Quality, Technology, and program stakeholders to rapidly gather requirements, validate content, incorporate changes, and ensure training prepares CSRs to accurately and consistently support program requirements at launch and throughout ongoing operations.
Essential Duties and Responsibilities:
- Plan, create, and execute onboarding training for a company wide audience that meet learners’ needs.
- Develop interactive and engaging new hire learning experiences in various modalities (including, but not limited to eLearning, Videos, VILT, and ILT).
- Create a variety of learning objects including, but not limited to job aids, infographics, short instructional videos, audio recordings, case studies, simulations, role playing exercises, scenarios, and advanced eLearnings.
- Create and execute end-to-end instructional design project plans with key milestones.
- Lead and manage instructional design projects from conception to delivery, ensuring project deliverables are completed on time, within scope, and within budget.
- Communicate effective and timely updates to team members and leadership through email, status reports, and virtual meetings.
- Collaborate extensively with business partners and SMEs to perform analysis, develop learning objectives, and design deliverables that meet learner, stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Review, evaluate, and modify existing and proposed new hire curriculum.
- Create and execute maintenance cycle for new hire onboarding programs.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- 3+ years of progressive instructional design experience, specifically Articulate 360, including Storyline and Rise preferred.
- 3+ years writing storyboards and scripts preferred.
- 3+ years’ experience creating engaging and effective presentations...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: 76000
Posted: 2026-10-27 09:25:29
-
The Sr.
Instructional Designer supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by designing and developing training solutions for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
Working within a condensed development timeline, the Sr.
Instructional Designer builds training materials from the ground up, translating complex program requirements, policies, procedures, systems, and OPM-approved guidance into clear, engaging, and performance-focused learning.
This includes instructor-led and virtual training materials, facilitator and participant guides, eLearning, simulations, assessments, job aids, and other performance-support resources.
The role collaborates closely with Operations, Knowledge Management, Quality, Technology, and program stakeholders to rapidly gather requirements, validate content, incorporate changes, and ensure training prepares CSRs to accurately and consistently support program requirements at launch and throughout ongoing operations.
Essential Duties and Responsibilities:
- Plan, create, and execute onboarding training for a company wide audience that meet learners’ needs.
- Develop interactive and engaging new hire learning experiences in various modalities (including, but not limited to eLearning, Videos, VILT, and ILT).
- Create a variety of learning objects including, but not limited to job aids, infographics, short instructional videos, audio recordings, case studies, simulations, role playing exercises, scenarios, and advanced eLearnings.
- Create and execute end-to-end instructional design project plans with key milestones.
- Lead and manage instructional design projects from conception to delivery, ensuring project deliverables are completed on time, within scope, and within budget.
- Communicate effective and timely updates to team members and leadership through email, status reports, and virtual meetings.
- Collaborate extensively with business partners and SMEs to perform analysis, develop learning objectives, and design deliverables that meet learner, stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Review, evaluate, and modify existing and proposed new hire curriculum.
- Create and execute maintenance cycle for new hire onboarding programs.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- 3+ years of progressive instructional design experience, specifically Articulate 360, including Storyline and Rise preferred.
- 3+ years writing storyboards and scripts preferred.
- 3+ years’ experience creating engaging and effective presentations...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: 76000
Posted: 2026-10-27 09:25:27
-
The Sr.
Instructional Designer supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by designing and developing training solutions for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
Working within a condensed development timeline, the Sr.
Instructional Designer builds training materials from the ground up, translating complex program requirements, policies, procedures, systems, and OPM-approved guidance into clear, engaging, and performance-focused learning.
This includes instructor-led and virtual training materials, facilitator and participant guides, eLearning, simulations, assessments, job aids, and other performance-support resources.
The role collaborates closely with Operations, Knowledge Management, Quality, Technology, and program stakeholders to rapidly gather requirements, validate content, incorporate changes, and ensure training prepares CSRs to accurately and consistently support program requirements at launch and throughout ongoing operations.
Essential Duties and Responsibilities:
- Plan, create, and execute onboarding training for a company wide audience that meet learners’ needs.
- Develop interactive and engaging new hire learning experiences in various modalities (including, but not limited to eLearning, Videos, VILT, and ILT).
- Create a variety of learning objects including, but not limited to job aids, infographics, short instructional videos, audio recordings, case studies, simulations, role playing exercises, scenarios, and advanced eLearnings.
- Create and execute end-to-end instructional design project plans with key milestones.
- Lead and manage instructional design projects from conception to delivery, ensuring project deliverables are completed on time, within scope, and within budget.
- Communicate effective and timely updates to team members and leadership through email, status reports, and virtual meetings.
- Collaborate extensively with business partners and SMEs to perform analysis, develop learning objectives, and design deliverables that meet learner, stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Review, evaluate, and modify existing and proposed new hire curriculum.
- Create and execute maintenance cycle for new hire onboarding programs.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- 3+ years of progressive instructional design experience, specifically Articulate 360, including Storyline and Rise preferred.
- 3+ years writing storyboards and scripts preferred.
- 3+ years’ experience creating engaging and effective presentations...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: 76000
Posted: 2026-10-27 09:25:26
-
The Sr.
Instructional Designer supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by designing and developing training solutions for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
Working within a condensed development timeline, the Sr.
Instructional Designer builds training materials from the ground up, translating complex program requirements, policies, procedures, systems, and OPM-approved guidance into clear, engaging, and performance-focused learning.
This includes instructor-led and virtual training materials, facilitator and participant guides, eLearning, simulations, assessments, job aids, and other performance-support resources.
The role collaborates closely with Operations, Knowledge Management, Quality, Technology, and program stakeholders to rapidly gather requirements, validate content, incorporate changes, and ensure training prepares CSRs to accurately and consistently support program requirements at launch and throughout ongoing operations.
Essential Duties and Responsibilities:
- Plan, create, and execute onboarding training for a company wide audience that meet learners’ needs.
- Develop interactive and engaging new hire learning experiences in various modalities (including, but not limited to eLearning, Videos, VILT, and ILT).
- Create a variety of learning objects including, but not limited to job aids, infographics, short instructional videos, audio recordings, case studies, simulations, role playing exercises, scenarios, and advanced eLearnings.
- Create and execute end-to-end instructional design project plans with key milestones.
- Lead and manage instructional design projects from conception to delivery, ensuring project deliverables are completed on time, within scope, and within budget.
- Communicate effective and timely updates to team members and leadership through email, status reports, and virtual meetings.
- Collaborate extensively with business partners and SMEs to perform analysis, develop learning objectives, and design deliverables that meet learner, stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Review, evaluate, and modify existing and proposed new hire curriculum.
- Create and execute maintenance cycle for new hire onboarding programs.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- 3+ years of progressive instructional design experience, specifically Articulate 360, including Storyline and Rise preferred.
- 3+ years writing storyboards and scripts preferred.
- 3+ years’ experience creating engaging and effective presentations...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: 76000
Posted: 2026-10-27 09:25:25
-
The Sr.
Instructional Designer supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by designing and developing training solutions for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
Working within a condensed development timeline, the Sr.
Instructional Designer builds training materials from the ground up, translating complex program requirements, policies, procedures, systems, and OPM-approved guidance into clear, engaging, and performance-focused learning.
This includes instructor-led and virtual training materials, facilitator and participant guides, eLearning, simulations, assessments, job aids, and other performance-support resources.
The role collaborates closely with Operations, Knowledge Management, Quality, Technology, and program stakeholders to rapidly gather requirements, validate content, incorporate changes, and ensure training prepares CSRs to accurately and consistently support program requirements at launch and throughout ongoing operations.
Essential Duties and Responsibilities:
- Plan, create, and execute onboarding training for a company wide audience that meet learners’ needs.
- Develop interactive and engaging new hire learning experiences in various modalities (including, but not limited to eLearning, Videos, VILT, and ILT).
- Create a variety of learning objects including, but not limited to job aids, infographics, short instructional videos, audio recordings, case studies, simulations, role playing exercises, scenarios, and advanced eLearnings.
- Create and execute end-to-end instructional design project plans with key milestones.
- Lead and manage instructional design projects from conception to delivery, ensuring project deliverables are completed on time, within scope, and within budget.
- Communicate effective and timely updates to team members and leadership through email, status reports, and virtual meetings.
- Collaborate extensively with business partners and SMEs to perform analysis, develop learning objectives, and design deliverables that meet learner, stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Review, evaluate, and modify existing and proposed new hire curriculum.
- Create and execute maintenance cycle for new hire onboarding programs.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- 3+ years of progressive instructional design experience, specifically Articulate 360, including Storyline and Rise preferred.
- 3+ years writing storyboards and scripts preferred.
- 3+ years’ experience creating engaging and effective presentations...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: 76000
Posted: 2026-10-27 09:25:25
-
The Sr.
Instructional Designer supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by designing and developing training solutions for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
Working within a condensed development timeline, the Sr.
Instructional Designer builds training materials from the ground up, translating complex program requirements, policies, procedures, systems, and OPM-approved guidance into clear, engaging, and performance-focused learning.
This includes instructor-led and virtual training materials, facilitator and participant guides, eLearning, simulations, assessments, job aids, and other performance-support resources.
The role collaborates closely with Operations, Knowledge Management, Quality, Technology, and program stakeholders to rapidly gather requirements, validate content, incorporate changes, and ensure training prepares CSRs to accurately and consistently support program requirements at launch and throughout ongoing operations.
Essential Duties and Responsibilities:
- Plan, create, and execute onboarding training for a company wide audience that meet learners’ needs.
- Develop interactive and engaging new hire learning experiences in various modalities (including, but not limited to eLearning, Videos, VILT, and ILT).
- Create a variety of learning objects including, but not limited to job aids, infographics, short instructional videos, audio recordings, case studies, simulations, role playing exercises, scenarios, and advanced eLearnings.
- Create and execute end-to-end instructional design project plans with key milestones.
- Lead and manage instructional design projects from conception to delivery, ensuring project deliverables are completed on time, within scope, and within budget.
- Communicate effective and timely updates to team members and leadership through email, status reports, and virtual meetings.
- Collaborate extensively with business partners and SMEs to perform analysis, develop learning objectives, and design deliverables that meet learner, stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Review, evaluate, and modify existing and proposed new hire curriculum.
- Create and execute maintenance cycle for new hire onboarding programs.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- 3+ years of progressive instructional design experience, specifically Articulate 360, including Storyline and Rise preferred.
- 3+ years writing storyboards and scripts preferred.
- 3+ years’ experience creating engaging and effective presentations...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: 76000
Posted: 2026-10-27 09:25:24
-
The Sr.
Instructional Designer supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by designing and developing training solutions for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
Working within a condensed development timeline, the Sr.
Instructional Designer builds training materials from the ground up, translating complex program requirements, policies, procedures, systems, and OPM-approved guidance into clear, engaging, and performance-focused learning.
This includes instructor-led and virtual training materials, facilitator and participant guides, eLearning, simulations, assessments, job aids, and other performance-support resources.
The role collaborates closely with Operations, Knowledge Management, Quality, Technology, and program stakeholders to rapidly gather requirements, validate content, incorporate changes, and ensure training prepares CSRs to accurately and consistently support program requirements at launch and throughout ongoing operations.
Essential Duties and Responsibilities:
- Plan, create, and execute onboarding training for a company wide audience that meet learners’ needs.
- Develop interactive and engaging new hire learning experiences in various modalities (including, but not limited to eLearning, Videos, VILT, and ILT).
- Create a variety of learning objects including, but not limited to job aids, infographics, short instructional videos, audio recordings, case studies, simulations, role playing exercises, scenarios, and advanced eLearnings.
- Create and execute end-to-end instructional design project plans with key milestones.
- Lead and manage instructional design projects from conception to delivery, ensuring project deliverables are completed on time, within scope, and within budget.
- Communicate effective and timely updates to team members and leadership through email, status reports, and virtual meetings.
- Collaborate extensively with business partners and SMEs to perform analysis, develop learning objectives, and design deliverables that meet learner, stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Review, evaluate, and modify existing and proposed new hire curriculum.
- Create and execute maintenance cycle for new hire onboarding programs.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- 3+ years of progressive instructional design experience, specifically Articulate 360, including Storyline and Rise preferred.
- 3+ years writing storyboards and scripts preferred.
- 3+ years’ experience creating engaging and effective presentations...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: 76000
Posted: 2026-10-27 09:25:23
-
The Sr.
Instructional Designer supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by designing and developing training solutions for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
Working within a condensed development timeline, the Sr.
Instructional Designer builds training materials from the ground up, translating complex program requirements, policies, procedures, systems, and OPM-approved guidance into clear, engaging, and performance-focused learning.
This includes instructor-led and virtual training materials, facilitator and participant guides, eLearning, simulations, assessments, job aids, and other performance-support resources.
The role collaborates closely with Operations, Knowledge Management, Quality, Technology, and program stakeholders to rapidly gather requirements, validate content, incorporate changes, and ensure training prepares CSRs to accurately and consistently support program requirements at launch and throughout ongoing operations.
Essential Duties and Responsibilities:
- Plan, create, and execute onboarding training for a company wide audience that meet learners’ needs.
- Develop interactive and engaging new hire learning experiences in various modalities (including, but not limited to eLearning, Videos, VILT, and ILT).
- Create a variety of learning objects including, but not limited to job aids, infographics, short instructional videos, audio recordings, case studies, simulations, role playing exercises, scenarios, and advanced eLearnings.
- Create and execute end-to-end instructional design project plans with key milestones.
- Lead and manage instructional design projects from conception to delivery, ensuring project deliverables are completed on time, within scope, and within budget.
- Communicate effective and timely updates to team members and leadership through email, status reports, and virtual meetings.
- Collaborate extensively with business partners and SMEs to perform analysis, develop learning objectives, and design deliverables that meet learner, stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Review, evaluate, and modify existing and proposed new hire curriculum.
- Create and execute maintenance cycle for new hire onboarding programs.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- 3+ years of progressive instructional design experience, specifically Articulate 360, including Storyline and Rise preferred.
- 3+ years writing storyboards and scripts preferred.
- 3+ years’ experience creating engaging and effective presentations...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: 76000
Posted: 2026-10-27 09:25:23
-
The Sr.
Instructional Designer supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by designing and developing training solutions for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
Working within a condensed development timeline, the Sr.
Instructional Designer builds training materials from the ground up, translating complex program requirements, policies, procedures, systems, and OPM-approved guidance into clear, engaging, and performance-focused learning.
This includes instructor-led and virtual training materials, facilitator and participant guides, eLearning, simulations, assessments, job aids, and other performance-support resources.
The role collaborates closely with Operations, Knowledge Management, Quality, Technology, and program stakeholders to rapidly gather requirements, validate content, incorporate changes, and ensure training prepares CSRs to accurately and consistently support program requirements at launch and throughout ongoing operations.
Essential Duties and Responsibilities:
- Plan, create, and execute onboarding training for a company wide audience that meet learners’ needs.
- Develop interactive and engaging new hire learning experiences in various modalities (including, but not limited to eLearning, Videos, VILT, and ILT).
- Create a variety of learning objects including, but not limited to job aids, infographics, short instructional videos, audio recordings, case studies, simulations, role playing exercises, scenarios, and advanced eLearnings.
- Create and execute end-to-end instructional design project plans with key milestones.
- Lead and manage instructional design projects from conception to delivery, ensuring project deliverables are completed on time, within scope, and within budget.
- Communicate effective and timely updates to team members and leadership through email, status reports, and virtual meetings.
- Collaborate extensively with business partners and SMEs to perform analysis, develop learning objectives, and design deliverables that meet learner, stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Review, evaluate, and modify existing and proposed new hire curriculum.
- Create and execute maintenance cycle for new hire onboarding programs.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- 3+ years of progressive instructional design experience, specifically Articulate 360, including Storyline and Rise preferred.
- 3+ years writing storyboards and scripts preferred.
- 3+ years’ experience creating engaging and effective presentations...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: 76000
Posted: 2026-10-27 09:25:22
-
The Training Specialist supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by developing and delivering training for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
The Training Specialist works collaboratively with Instructional Design, Knowledge Management, Operations, Quality, and program stakeholders to develop and refine training materials, exercises, assessments, job aids, and other learning resources.
The position facilitates instructor-led virtual new-hire training, creating an engaging learning environment that helps CSRs understand program requirements, systems, processes, and customer service expectations.
The role also monitors learner progress, provides coaching and feedback, administers assessments and practical exercises, and identifies opportunities to strengthen training content and delivery.
The Training Specialist helps ensure CSRs are prepared to provide accurate, consistent, and professional support while appropriately handling PII, PHI, and other sensitive information.
Essential Duties and Responsibilities:
- Create and develop training curriculum and training materials based on proven adult learning techniques.
- Create and develop training scenarios and update comprehensive training environment data resources to ensure that systems training mimics the production environment systems tools used by employees on a daily basis.
- Work extensively with business partners and SMEs to perform needs analysis, develop learning objectives and design deliverables that meet learner and stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Teach instructional programs in accordance with training or other course requirements and organize materials to be presented.
- Develop assessments to measure and assess effectiveness of the curriculum and learner performance in the workplace, integrate results into new and existing course curriculum.
- Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable.
- Develop and create training resources and maintain/update systems training environment and library of training resources to align with operational excellence.
- Responsible for adhering to established safety standards.
- Develop solutions to a variety of problems of moderate scope & complexity.
- Contribute to the completion of organizational projects & goals.
- Communicate on complex or sensitive issues or draft responses for supervisor or manager.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- Experience...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: 60500
Posted: 2026-10-27 09:25:18
-
The Training Specialist supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by developing and delivering training for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
The Training Specialist works collaboratively with Instructional Design, Knowledge Management, Operations, Quality, and program stakeholders to develop and refine training materials, exercises, assessments, job aids, and other learning resources.
The position facilitates instructor-led virtual new-hire training, creating an engaging learning environment that helps CSRs understand program requirements, systems, processes, and customer service expectations.
The role also monitors learner progress, provides coaching and feedback, administers assessments and practical exercises, and identifies opportunities to strengthen training content and delivery.
The Training Specialist helps ensure CSRs are prepared to provide accurate, consistent, and professional support while appropriately handling PII, PHI, and other sensitive information.
Essential Duties and Responsibilities:
- Create and develop training curriculum and training materials based on proven adult learning techniques.
- Create and develop training scenarios and update comprehensive training environment data resources to ensure that systems training mimics the production environment systems tools used by employees on a daily basis.
- Work extensively with business partners and SMEs to perform needs analysis, develop learning objectives and design deliverables that meet learner and stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Teach instructional programs in accordance with training or other course requirements and organize materials to be presented.
- Develop assessments to measure and assess effectiveness of the curriculum and learner performance in the workplace, integrate results into new and existing course curriculum.
- Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable.
- Develop and create training resources and maintain/update systems training environment and library of training resources to align with operational excellence.
- Responsible for adhering to established safety standards.
- Develop solutions to a variety of problems of moderate scope & complexity.
- Contribute to the completion of organizational projects & goals.
- Communicate on complex or sensitive issues or draft responses for supervisor or manager.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- Experience...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: 60500
Posted: 2026-10-27 09:25:14
-
The Training Specialist supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by developing and delivering training for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
The Training Specialist works collaboratively with Instructional Design, Knowledge Management, Operations, Quality, and program stakeholders to develop and refine training materials, exercises, assessments, job aids, and other learning resources.
The position facilitates instructor-led virtual new-hire training, creating an engaging learning environment that helps CSRs understand program requirements, systems, processes, and customer service expectations.
The role also monitors learner progress, provides coaching and feedback, administers assessments and practical exercises, and identifies opportunities to strengthen training content and delivery.
The Training Specialist helps ensure CSRs are prepared to provide accurate, consistent, and professional support while appropriately handling PII, PHI, and other sensitive information.
Essential Duties and Responsibilities:
- Create and develop training curriculum and training materials based on proven adult learning techniques.
- Create and develop training scenarios and update comprehensive training environment data resources to ensure that systems training mimics the production environment systems tools used by employees on a daily basis.
- Work extensively with business partners and SMEs to perform needs analysis, develop learning objectives and design deliverables that meet learner and stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Teach instructional programs in accordance with training or other course requirements and organize materials to be presented.
- Develop assessments to measure and assess effectiveness of the curriculum and learner performance in the workplace, integrate results into new and existing course curriculum.
- Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable.
- Develop and create training resources and maintain/update systems training environment and library of training resources to align with operational excellence.
- Responsible for adhering to established safety standards.
- Develop solutions to a variety of problems of moderate scope & complexity.
- Contribute to the completion of organizational projects & goals.
- Communicate on complex or sensitive issues or draft responses for supervisor or manager.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- Experience...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: 60500
Posted: 2026-10-27 09:25:11
-
The Training Specialist supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by developing and delivering training for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
The Training Specialist works collaboratively with Instructional Design, Knowledge Management, Operations, Quality, and program stakeholders to develop and refine training materials, exercises, assessments, job aids, and other learning resources.
The position facilitates instructor-led virtual new-hire training, creating an engaging learning environment that helps CSRs understand program requirements, systems, processes, and customer service expectations.
The role also monitors learner progress, provides coaching and feedback, administers assessments and practical exercises, and identifies opportunities to strengthen training content and delivery.
The Training Specialist helps ensure CSRs are prepared to provide accurate, consistent, and professional support while appropriately handling PII, PHI, and other sensitive information.
Essential Duties and Responsibilities:
- Create and develop training curriculum and training materials based on proven adult learning techniques.
- Create and develop training scenarios and update comprehensive training environment data resources to ensure that systems training mimics the production environment systems tools used by employees on a daily basis.
- Work extensively with business partners and SMEs to perform needs analysis, develop learning objectives and design deliverables that meet learner and stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Teach instructional programs in accordance with training or other course requirements and organize materials to be presented.
- Develop assessments to measure and assess effectiveness of the curriculum and learner performance in the workplace, integrate results into new and existing course curriculum.
- Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable.
- Develop and create training resources and maintain/update systems training environment and library of training resources to align with operational excellence.
- Responsible for adhering to established safety standards.
- Develop solutions to a variety of problems of moderate scope & complexity.
- Contribute to the completion of organizational projects & goals.
- Communicate on complex or sensitive issues or draft responses for supervisor or manager.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- Experience...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: 60500
Posted: 2026-10-27 09:25:11
-
The Training Specialist supports the U.S.
Office of Personnel Management’s (OPM) administration of the FEHB Protection Act by developing and delivering training for Customer Service Representatives supporting Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees.
The Training Specialist works collaboratively with Instructional Design, Knowledge Management, Operations, Quality, and program stakeholders to develop and refine training materials, exercises, assessments, job aids, and other learning resources.
The position facilitates instructor-led virtual new-hire training, creating an engaging learning environment that helps CSRs understand program requirements, systems, processes, and customer service expectations.
The role also monitors learner progress, provides coaching and feedback, administers assessments and practical exercises, and identifies opportunities to strengthen training content and delivery.
The Training Specialist helps ensure CSRs are prepared to provide accurate, consistent, and professional support while appropriately handling PII, PHI, and other sensitive information.
Essential Duties and Responsibilities:
- Create and develop training curriculum and training materials based on proven adult learning techniques.
- Create and develop training scenarios and update comprehensive training environment data resources to ensure that systems training mimics the production environment systems tools used by employees on a daily basis.
- Work extensively with business partners and SMEs to perform needs analysis, develop learning objectives and design deliverables that meet learner and stakeholder needs and organizational quality standards.
- Develop qualitative and quantitative assessment tools to measure learner requirements, competencies, and organizational quality standards.
- Teach instructional programs in accordance with training or other course requirements and organize materials to be presented.
- Develop assessments to measure and assess effectiveness of the curriculum and learner performance in the workplace, integrate results into new and existing course curriculum.
- Review, evaluate, and modify existing and proposed curriculums and recommend changes to policies and procedures as applicable.
- Develop and create training resources and maintain/update systems training environment and library of training resources to align with operational excellence.
- Responsible for adhering to established safety standards.
- Develop solutions to a variety of problems of moderate scope & complexity.
- Contribute to the completion of organizational projects & goals.
- Communicate on complex or sensitive issues or draft responses for supervisor or manager.
- Perform other duties as assigned by management.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- Experience...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: 60500
Posted: 2026-10-27 09:25:06
