-
Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2025-12-24 07:31:17
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Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2025-12-24 07:31:16
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Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2025-12-24 07:31:15
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Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2025-12-24 07:31:15
-
Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2025-12-24 07:31:14
-
Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2025-12-24 07:31:13
-
Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2025-12-24 07:31:13
-
Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2025-12-24 07:31:12
-
Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2025-12-24 07:31:11
-
Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2025-12-24 07:31:11
-
Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2025-12-24 07:31:10
-
Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2025-12-24 07:31:10
-
Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2025-12-24 07:31:09
-
Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2025-12-24 07:31:08
-
Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2025-12-24 07:31:07
-
Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2025-12-24 07:31:06
-
Description & Requirements
Maximus is looking to hire a Workforce Manager - Scheduler.
This position is remote but will require occasional travel to the work site in Alexandria, Virginia.
An active Public Trust security clearance, or the ability to succcessfully pass a Public Trust clearance process, is required.
Essential Duties and Responsibilities:
- Create and provide revolving analytics data of call/web chat arrival patterns, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze reports and query database from call center software, agent attendance data and WFM Software.
- Determine Agent Adherence to schedule and agent performance.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/web chat volumes, Agent-Performance Metrics.
- Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Analyze, determine, and communicate work/training schedules for agents to operations management.
- Identify and determine required staff based upon deviation reports and make recommendations for improvements.
- Recommend improvements in project performance based on analysis of Forecast to Actuals.
- Determine, document, and escalate concerns on agent performance to management.
- Responsible for skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs skillset and call back assignments.
- Provision Agents within business systems to create optimal project performance and make recommendations for improvement.
- Manage real time monitoring of agents and notification of unscheduled agents' activities and adherence.
- Take action on operation items escalated by Junior WFM Analysts.
- Develop, create, and conduct systems training for supervisors on the workforce tools, processes, and best practices.
- Continuously create Work Instructions and Job Aids for supervisors to provide instruction on what action is required for specific codes.
Job-Specific Essential Duties and Responsibilities:
- Analyze volume forecasts, productivity targets, and available staff to develop an optimal schedule of staff and utilize available resources to maintain acceptable service levels within tactical scheduling cycles
- Forecast for all channels of activity including web submission, email, phone, and chat volume and staff accordingly to meet service levels
- Create and present reports on staffing, forecast, and other WFM related tasks
- Identify and report on service level risks to call center management
- Create creative and flexible staffing plans to improve employee morale and account for spikes due to environmental impacts
Job-Specific Minimum Requirements:
- Due to contract requirements, only U.S.
ctizens will be considered.
Those with dual citizenship with another country cannot be considered.
- The selected candidate must have an active Public Trust clearance or be able t...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2025-12-24 07:31:05
-
Description & Requirements
The Director of Federal Subcontracts Governance and Training will lead the development and implementation of a robust procurement compliance program for a $3B+ federal government contractor.
This role serves as the tactical and strategic leader of compliance for all Federal Subcontracts acquisition-related functions.
The role has direct responsibility for leading internal initiatives including compliant practices within acquisition-related functions.
The Director will establish and manage policies, procedures, training programs, and audit mechanisms to ensure compliance with FAR, DFARS, and company standards.
This position requires strong leadership, cross-functional collaboration, and expertise in managing external audits and stakeholders.
The Director will develop and implement training materials and support process improvement initiatives to enhance acquisition efficiency while maintaining compliance standards.
The Director will be the leader for all acquisition related audits to include CPSRs, SBA Audits, Cost Accounting Audits, and more.
Essential Duties and Responsibilities:
- Provide authoritative guidance to internal business teams on corporate goals and objectives relating to subcontract activity.
- Review solicitations and prepare specialized and/or non-routine response for proposals.
- Work directly with Business Development assisting with the overall procurement approach.
- Analyze significant and/or unique contract requirements, special provisions, terms, and conditions to ensure compliance with appropriate laws, regulations, and corporate policies and business unit procedure, ultimately reducing risk to the company.
- Interact and communicate as appropriate with finance/accounting and business team disciplines, including executive leadership, for kickoff meetings, resolution of subcontract issues, and disputes.
- Monitor performance of subordinates according to established monitoring standards; conduct performance appraisals, make decisions on personnel actions including hiring, firing, and disciplinary action.
CPSR Leadership: Drive the organization during Contractor Purchasing System Reviews and serve as the primary liaison with DCMA and other government agencies during CPSR preparation and execution.
Compliance Program Development: Design, implement, and manage a comprehensive procurement compliance program, including policies, procedures, and internal controls aligned with FAR/DFARS requirements.
Audit & Risk Management: Establish and execute regular internal audits of purchasing practices to identify and mitigate compliance risks and manage relationships with third-party auditors and external stakeholders during audits and reviews.
Internal Reviews: Lead the pre-award Delegation of Authority review program, leveraging technology to drive the process and capture data for continuous improvement efforts.
Training & Education: Create and deliver training programs for procurement staff and cross-...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2025-12-24 07:31:04
-
Description & Requirements
The Director of Federal Subcontracts Governance and Training will lead the development and implementation of a robust procurement compliance program for a $3B+ federal government contractor.
This role serves as the tactical and strategic leader of compliance for all Federal Subcontracts acquisition-related functions.
The role has direct responsibility for leading internal initiatives including compliant practices within acquisition-related functions.
The Director will establish and manage policies, procedures, training programs, and audit mechanisms to ensure compliance with FAR, DFARS, and company standards.
This position requires strong leadership, cross-functional collaboration, and expertise in managing external audits and stakeholders.
The Director will develop and implement training materials and support process improvement initiatives to enhance acquisition efficiency while maintaining compliance standards.
The Director will be the leader for all acquisition related audits to include CPSRs, SBA Audits, Cost Accounting Audits, and more.
Essential Duties and Responsibilities:
- Provide authoritative guidance to internal business teams on corporate goals and objectives relating to subcontract activity.
- Review solicitations and prepare specialized and/or non-routine response for proposals.
- Work directly with Business Development assisting with the overall procurement approach.
- Analyze significant and/or unique contract requirements, special provisions, terms, and conditions to ensure compliance with appropriate laws, regulations, and corporate policies and business unit procedure, ultimately reducing risk to the company.
- Interact and communicate as appropriate with finance/accounting and business team disciplines, including executive leadership, for kickoff meetings, resolution of subcontract issues, and disputes.
- Monitor performance of subordinates according to established monitoring standards; conduct performance appraisals, make decisions on personnel actions including hiring, firing, and disciplinary action.
CPSR Leadership: Drive the organization during Contractor Purchasing System Reviews and serve as the primary liaison with DCMA and other government agencies during CPSR preparation and execution.
Compliance Program Development: Design, implement, and manage a comprehensive procurement compliance program, including policies, procedures, and internal controls aligned with FAR/DFARS requirements.
Audit & Risk Management: Establish and execute regular internal audits of purchasing practices to identify and mitigate compliance risks and manage relationships with third-party auditors and external stakeholders during audits and reviews.
Internal Reviews: Lead the pre-award Delegation of Authority review program, leveraging technology to drive the process and capture data for continuous improvement efforts.
Training & Education: Create and deliver training programs for procurement staff and cross-...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2025-12-24 07:31:04
-
Description & Requirements
The Director of Federal Subcontracts Governance and Training will lead the development and implementation of a robust procurement compliance program for a $3B+ federal government contractor.
This role serves as the tactical and strategic leader of compliance for all Federal Subcontracts acquisition-related functions.
The role has direct responsibility for leading internal initiatives including compliant practices within acquisition-related functions.
The Director will establish and manage policies, procedures, training programs, and audit mechanisms to ensure compliance with FAR, DFARS, and company standards.
This position requires strong leadership, cross-functional collaboration, and expertise in managing external audits and stakeholders.
The Director will develop and implement training materials and support process improvement initiatives to enhance acquisition efficiency while maintaining compliance standards.
The Director will be the leader for all acquisition related audits to include CPSRs, SBA Audits, Cost Accounting Audits, and more.
Essential Duties and Responsibilities:
- Provide authoritative guidance to internal business teams on corporate goals and objectives relating to subcontract activity.
- Review solicitations and prepare specialized and/or non-routine response for proposals.
- Work directly with Business Development assisting with the overall procurement approach.
- Analyze significant and/or unique contract requirements, special provisions, terms, and conditions to ensure compliance with appropriate laws, regulations, and corporate policies and business unit procedure, ultimately reducing risk to the company.
- Interact and communicate as appropriate with finance/accounting and business team disciplines, including executive leadership, for kickoff meetings, resolution of subcontract issues, and disputes.
- Monitor performance of subordinates according to established monitoring standards; conduct performance appraisals, make decisions on personnel actions including hiring, firing, and disciplinary action.
CPSR Leadership: Drive the organization during Contractor Purchasing System Reviews and serve as the primary liaison with DCMA and other government agencies during CPSR preparation and execution.
Compliance Program Development: Design, implement, and manage a comprehensive procurement compliance program, including policies, procedures, and internal controls aligned with FAR/DFARS requirements.
Audit & Risk Management: Establish and execute regular internal audits of purchasing practices to identify and mitigate compliance risks and manage relationships with third-party auditors and external stakeholders during audits and reviews.
Internal Reviews: Lead the pre-award Delegation of Authority review program, leveraging technology to drive the process and capture data for continuous improvement efforts.
Training & Education: Create and deliver training programs for procurement staff and cross-...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2025-12-24 07:31:03
-
Description & Requirements
The Director of Federal Subcontracts Governance and Training will lead the development and implementation of a robust procurement compliance program for a $3B+ federal government contractor.
This role serves as the tactical and strategic leader of compliance for all Federal Subcontracts acquisition-related functions.
The role has direct responsibility for leading internal initiatives including compliant practices within acquisition-related functions.
The Director will establish and manage policies, procedures, training programs, and audit mechanisms to ensure compliance with FAR, DFARS, and company standards.
This position requires strong leadership, cross-functional collaboration, and expertise in managing external audits and stakeholders.
The Director will develop and implement training materials and support process improvement initiatives to enhance acquisition efficiency while maintaining compliance standards.
The Director will be the leader for all acquisition related audits to include CPSRs, SBA Audits, Cost Accounting Audits, and more.
Essential Duties and Responsibilities:
- Provide authoritative guidance to internal business teams on corporate goals and objectives relating to subcontract activity.
- Review solicitations and prepare specialized and/or non-routine response for proposals.
- Work directly with Business Development assisting with the overall procurement approach.
- Analyze significant and/or unique contract requirements, special provisions, terms, and conditions to ensure compliance with appropriate laws, regulations, and corporate policies and business unit procedure, ultimately reducing risk to the company.
- Interact and communicate as appropriate with finance/accounting and business team disciplines, including executive leadership, for kickoff meetings, resolution of subcontract issues, and disputes.
- Monitor performance of subordinates according to established monitoring standards; conduct performance appraisals, make decisions on personnel actions including hiring, firing, and disciplinary action.
CPSR Leadership: Drive the organization during Contractor Purchasing System Reviews and serve as the primary liaison with DCMA and other government agencies during CPSR preparation and execution.
Compliance Program Development: Design, implement, and manage a comprehensive procurement compliance program, including policies, procedures, and internal controls aligned with FAR/DFARS requirements.
Audit & Risk Management: Establish and execute regular internal audits of purchasing practices to identify and mitigate compliance risks and manage relationships with third-party auditors and external stakeholders during audits and reviews.
Internal Reviews: Lead the pre-award Delegation of Authority review program, leveraging technology to drive the process and capture data for continuous improvement efforts.
Training & Education: Create and deliver training programs for procurement staff and cross-...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2025-12-24 07:31:02
-
Description & Requirements
The Director of Federal Subcontracts Governance and Training will lead the development and implementation of a robust procurement compliance program for a $3B+ federal government contractor.
This role serves as the tactical and strategic leader of compliance for all Federal Subcontracts acquisition-related functions.
The role has direct responsibility for leading internal initiatives including compliant practices within acquisition-related functions.
The Director will establish and manage policies, procedures, training programs, and audit mechanisms to ensure compliance with FAR, DFARS, and company standards.
This position requires strong leadership, cross-functional collaboration, and expertise in managing external audits and stakeholders.
The Director will develop and implement training materials and support process improvement initiatives to enhance acquisition efficiency while maintaining compliance standards.
The Director will be the leader for all acquisition related audits to include CPSRs, SBA Audits, Cost Accounting Audits, and more.
Essential Duties and Responsibilities:
- Provide authoritative guidance to internal business teams on corporate goals and objectives relating to subcontract activity.
- Review solicitations and prepare specialized and/or non-routine response for proposals.
- Work directly with Business Development assisting with the overall procurement approach.
- Analyze significant and/or unique contract requirements, special provisions, terms, and conditions to ensure compliance with appropriate laws, regulations, and corporate policies and business unit procedure, ultimately reducing risk to the company.
- Interact and communicate as appropriate with finance/accounting and business team disciplines, including executive leadership, for kickoff meetings, resolution of subcontract issues, and disputes.
- Monitor performance of subordinates according to established monitoring standards; conduct performance appraisals, make decisions on personnel actions including hiring, firing, and disciplinary action.
CPSR Leadership: Drive the organization during Contractor Purchasing System Reviews and serve as the primary liaison with DCMA and other government agencies during CPSR preparation and execution.
Compliance Program Development: Design, implement, and manage a comprehensive procurement compliance program, including policies, procedures, and internal controls aligned with FAR/DFARS requirements.
Audit & Risk Management: Establish and execute regular internal audits of purchasing practices to identify and mitigate compliance risks and manage relationships with third-party auditors and external stakeholders during audits and reviews.
Internal Reviews: Lead the pre-award Delegation of Authority review program, leveraging technology to drive the process and capture data for continuous improvement efforts.
Training & Education: Create and deliver training programs for procurement staff and cross-...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2025-12-24 07:31:00
-
Description & Requirements
The Director of Federal Subcontracts Governance and Training will lead the development and implementation of a robust procurement compliance program for a $3B+ federal government contractor.
This role serves as the tactical and strategic leader of compliance for all Federal Subcontracts acquisition-related functions.
The role has direct responsibility for leading internal initiatives including compliant practices within acquisition-related functions.
The Director will establish and manage policies, procedures, training programs, and audit mechanisms to ensure compliance with FAR, DFARS, and company standards.
This position requires strong leadership, cross-functional collaboration, and expertise in managing external audits and stakeholders.
The Director will develop and implement training materials and support process improvement initiatives to enhance acquisition efficiency while maintaining compliance standards.
The Director will be the leader for all acquisition related audits to include CPSRs, SBA Audits, Cost Accounting Audits, and more.
Essential Duties and Responsibilities:
- Provide authoritative guidance to internal business teams on corporate goals and objectives relating to subcontract activity.
- Review solicitations and prepare specialized and/or non-routine response for proposals.
- Work directly with Business Development assisting with the overall procurement approach.
- Analyze significant and/or unique contract requirements, special provisions, terms, and conditions to ensure compliance with appropriate laws, regulations, and corporate policies and business unit procedure, ultimately reducing risk to the company.
- Interact and communicate as appropriate with finance/accounting and business team disciplines, including executive leadership, for kickoff meetings, resolution of subcontract issues, and disputes.
- Monitor performance of subordinates according to established monitoring standards; conduct performance appraisals, make decisions on personnel actions including hiring, firing, and disciplinary action.
CPSR Leadership: Drive the organization during Contractor Purchasing System Reviews and serve as the primary liaison with DCMA and other government agencies during CPSR preparation and execution.
Compliance Program Development: Design, implement, and manage a comprehensive procurement compliance program, including policies, procedures, and internal controls aligned with FAR/DFARS requirements.
Audit & Risk Management: Establish and execute regular internal audits of purchasing practices to identify and mitigate compliance risks and manage relationships with third-party auditors and external stakeholders during audits and reviews.
Internal Reviews: Lead the pre-award Delegation of Authority review program, leveraging technology to drive the process and capture data for continuous improvement efforts.
Training & Education: Create and deliver training programs for procurement staff and cross-...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2025-12-24 07:31:00
-
Description & Requirements
The Director of Federal Subcontracts Governance and Training will lead the development and implementation of a robust procurement compliance program for a $3B+ federal government contractor.
This role serves as the tactical and strategic leader of compliance for all Federal Subcontracts acquisition-related functions.
The role has direct responsibility for leading internal initiatives including compliant practices within acquisition-related functions.
The Director will establish and manage policies, procedures, training programs, and audit mechanisms to ensure compliance with FAR, DFARS, and company standards.
This position requires strong leadership, cross-functional collaboration, and expertise in managing external audits and stakeholders.
The Director will develop and implement training materials and support process improvement initiatives to enhance acquisition efficiency while maintaining compliance standards.
The Director will be the leader for all acquisition related audits to include CPSRs, SBA Audits, Cost Accounting Audits, and more.
Essential Duties and Responsibilities:
- Provide authoritative guidance to internal business teams on corporate goals and objectives relating to subcontract activity.
- Review solicitations and prepare specialized and/or non-routine response for proposals.
- Work directly with Business Development assisting with the overall procurement approach.
- Analyze significant and/or unique contract requirements, special provisions, terms, and conditions to ensure compliance with appropriate laws, regulations, and corporate policies and business unit procedure, ultimately reducing risk to the company.
- Interact and communicate as appropriate with finance/accounting and business team disciplines, including executive leadership, for kickoff meetings, resolution of subcontract issues, and disputes.
- Monitor performance of subordinates according to established monitoring standards; conduct performance appraisals, make decisions on personnel actions including hiring, firing, and disciplinary action.
CPSR Leadership: Drive the organization during Contractor Purchasing System Reviews and serve as the primary liaison with DCMA and other government agencies during CPSR preparation and execution.
Compliance Program Development: Design, implement, and manage a comprehensive procurement compliance program, including policies, procedures, and internal controls aligned with FAR/DFARS requirements.
Audit & Risk Management: Establish and execute regular internal audits of purchasing practices to identify and mitigate compliance risks and manage relationships with third-party auditors and external stakeholders during audits and reviews.
Internal Reviews: Lead the pre-award Delegation of Authority review program, leveraging technology to drive the process and capture data for continuous improvement efforts.
Training & Education: Create and deliver training programs for procurement staff and cross-...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2025-12-24 07:30:59
-
Description & Requirements
The Director of Federal Subcontracts Governance and Training will lead the development and implementation of a robust procurement compliance program for a $3B+ federal government contractor.
This role serves as the tactical and strategic leader of compliance for all Federal Subcontracts acquisition-related functions.
The role has direct responsibility for leading internal initiatives including compliant practices within acquisition-related functions.
The Director will establish and manage policies, procedures, training programs, and audit mechanisms to ensure compliance with FAR, DFARS, and company standards.
This position requires strong leadership, cross-functional collaboration, and expertise in managing external audits and stakeholders.
The Director will develop and implement training materials and support process improvement initiatives to enhance acquisition efficiency while maintaining compliance standards.
The Director will be the leader for all acquisition related audits to include CPSRs, SBA Audits, Cost Accounting Audits, and more.
Essential Duties and Responsibilities:
- Provide authoritative guidance to internal business teams on corporate goals and objectives relating to subcontract activity.
- Review solicitations and prepare specialized and/or non-routine response for proposals.
- Work directly with Business Development assisting with the overall procurement approach.
- Analyze significant and/or unique contract requirements, special provisions, terms, and conditions to ensure compliance with appropriate laws, regulations, and corporate policies and business unit procedure, ultimately reducing risk to the company.
- Interact and communicate as appropriate with finance/accounting and business team disciplines, including executive leadership, for kickoff meetings, resolution of subcontract issues, and disputes.
- Monitor performance of subordinates according to established monitoring standards; conduct performance appraisals, make decisions on personnel actions including hiring, firing, and disciplinary action.
CPSR Leadership: Drive the organization during Contractor Purchasing System Reviews and serve as the primary liaison with DCMA and other government agencies during CPSR preparation and execution.
Compliance Program Development: Design, implement, and manage a comprehensive procurement compliance program, including policies, procedures, and internal controls aligned with FAR/DFARS requirements.
Audit & Risk Management: Establish and execute regular internal audits of purchasing practices to identify and mitigate compliance risks and manage relationships with third-party auditors and external stakeholders during audits and reviews.
Internal Reviews: Lead the pre-award Delegation of Authority review program, leveraging technology to drive the process and capture data for continuous improvement efforts.
Training & Education: Create and deliver training programs for procurement staff and cross-...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2025-12-24 07:30:58
