-
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- 5+ years combined experience in the following areas: knowledge/content management, analytics, business writing, plain language, and immigration law.
Preferred:
- Relevant experience working within the US federal government (federal employee or federal contractor).
- Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management.
- Experience developing content tailored to the needs of contact center agents and customers.
- Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP).
Please Note: Candidate selected will be subject to a Government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
#maxcorp
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-08-06 09:59:49
-
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- 5+ years combined experience in the following areas: knowledge/content management, analytics, business writing, plain language, and immigration law.
Preferred:
- Relevant experience working within the US federal government (federal employee or federal contractor).
- Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management.
- Experience developing content tailored to the needs of contact center agents and customers.
- Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP).
Please Note: Candidate selected will be subject to a Government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
#maxcorp
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: Not Specified
Posted: 2026-08-06 09:59:48
-
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- 5+ years combined experience in the following areas: knowledge/content management, analytics, business writing, plain language, and immigration law.
Preferred:
- Relevant experience working within the US federal government (federal employee or federal contractor).
- Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management.
- Experience developing content tailored to the needs of contact center agents and customers.
- Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP).
Please Note: Candidate selected will be subject to a Government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
#maxcorp
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2026-08-06 09:59:48
-
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- 5+ years combined experience in the following areas: knowledge/content management, analytics, business writing, plain language, and immigration law.
Preferred:
- Relevant experience working within the US federal government (federal employee or federal contractor).
- Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management.
- Experience developing content tailored to the needs of contact center agents and customers.
- Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP).
Please Note: Candidate selected will be subject to a Government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
#maxcorp
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as...
....Read more...
Type: Permanent Location: Columbus, US-GA
Salary / Rate: Not Specified
Posted: 2026-08-06 09:59:47
-
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- 5+ years combined experience in the following areas: knowledge/content management, analytics, business writing, plain language, and immigration law.
Preferred:
- Relevant experience working within the US federal government (federal employee or federal contractor).
- Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management.
- Experience developing content tailored to the needs of contact center agents and customers.
- Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP).
Please Note: Candidate selected will be subject to a Government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
#maxcorp
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-08-06 09:59:46
-
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- 5+ years combined experience in the following areas: knowledge/content management, analytics, business writing, plain language, and immigration law.
Preferred:
- Relevant experience working within the US federal government (federal employee or federal contractor).
- Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management.
- Experience developing content tailored to the needs of contact center agents and customers.
- Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP).
Please Note: Candidate selected will be subject to a Government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
#maxcorp
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2026-08-06 09:59:46
-
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- 5+ years combined experience in the following areas: knowledge/content management, analytics, business writing, plain language, and immigration law.
Preferred:
- Relevant experience working within the US federal government (federal employee or federal contractor).
- Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management.
- Experience developing content tailored to the needs of contact center agents and customers.
- Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP).
Please Note: Candidate selected will be subject to a Government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
#maxcorp
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-08-06 09:59:45
-
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- 5+ years combined experience in the following areas: knowledge/content management, analytics, business writing, plain language, and immigration law.
Preferred:
- Relevant experience working within the US federal government (federal employee or federal contractor).
- Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management.
- Experience developing content tailored to the needs of contact center agents and customers.
- Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP).
Please Note: Candidate selected will be subject to a Government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
#maxcorp
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2026-08-06 09:59:44
-
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- 5+ years combined experience in the following areas: knowledge/content management, analytics, business writing, plain language, and immigration law.
Preferred:
- Relevant experience working within the US federal government (federal employee or federal contractor).
- Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management.
- Experience developing content tailored to the needs of contact center agents and customers.
- Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP).
Please Note: Candidate selected will be subject to a Government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
#maxcorp
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-08-06 09:59:44
-
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- 5+ years combined experience in the following areas: knowledge/content management, analytics, business writing, plain language, and immigration law.
Preferred:
- Relevant experience working within the US federal government (federal employee or federal contractor).
- Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management.
- Experience developing content tailored to the needs of contact center agents and customers.
- Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP).
Please Note: Candidate selected will be subject to a Government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
#maxcorp
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-08-06 09:59:43
-
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- 5+ years combined experience in the following areas: knowledge/content management, analytics, business writing, plain language, and immigration law.
Preferred:
- Relevant experience working within the US federal government (federal employee or federal contractor).
- Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management.
- Experience developing content tailored to the needs of contact center agents and customers.
- Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP).
Please Note: Candidate selected will be subject to a Government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
#maxcorp
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2026-08-06 09:59:43
-
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- 5+ years combined experience in the following areas: knowledge/content management, analytics, business writing, plain language, and immigration law.
Preferred:
- Relevant experience working within the US federal government (federal employee or federal contractor).
- Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management.
- Experience developing content tailored to the needs of contact center agents and customers.
- Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP).
Please Note: Candidate selected will be subject to a Government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
#maxcorp
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2026-08-06 09:59:42
-
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- 5+ years combined experience in the following areas: knowledge/content management, analytics, business writing, plain language, and immigration law.
Preferred:
- Relevant experience working within the US federal government (federal employee or federal contractor).
- Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management.
- Experience developing content tailored to the needs of contact center agents and customers.
- Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP).
Please Note: Candidate selected will be subject to a Government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
#maxcorp
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-06 09:59:41
-
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- 5+ years combined experience in the following areas: knowledge/content management, analytics, business writing, plain language, and immigration law.
Preferred:
- Relevant experience working within the US federal government (federal employee or federal contractor).
- Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management.
- Experience developing content tailored to the needs of contact center agents and customers.
- Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP).
Please Note: Candidate selected will be subject to a Government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
#maxcorp
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-08-06 09:59:41
-
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- 5+ years combined experience in the following areas: knowledge/content management, analytics, business writing, plain language, and immigration law.
Preferred:
- Relevant experience working within the US federal government (federal employee or federal contractor).
- Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management.
- Experience developing content tailored to the needs of contact center agents and customers.
- Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP).
Please Note: Candidate selected will be subject to a Government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
#maxcorp
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-06 09:59:40
-
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- 5+ years combined experience in the following areas: knowledge/content management, analytics, business writing, plain language, and immigration law.
Preferred:
- Relevant experience working within the US federal government (federal employee or federal contractor).
- Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management.
- Experience developing content tailored to the needs of contact center agents and customers.
- Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP).
Please Note: Candidate selected will be subject to a Government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
#maxcorp
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-06 09:59:39
-
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- 5+ years combined experience in the following areas: knowledge/content management, analytics, business writing, plain language, and immigration law.
Preferred:
- Relevant experience working within the US federal government (federal employee or federal contractor).
- Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management.
- Experience developing content tailored to the needs of contact center agents and customers.
- Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP).
Please Note: Candidate selected will be subject to a Government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
#maxcorp
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-06 09:59:39
-
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- 5+ years combined experience in the following areas: knowledge/content management, analytics, business writing, plain language, and immigration law.
Preferred:
- Relevant experience working within the US federal government (federal employee or federal contractor).
- Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management.
- Experience developing content tailored to the needs of contact center agents and customers.
- Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP).
Please Note: Candidate selected will be subject to a Government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
#maxcorp
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-08-06 09:59:38
-
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- 5+ years combined experience in the following areas: knowledge/content management, analytics, business writing, plain language, and immigration law.
Preferred:
- Relevant experience working within the US federal government (federal employee or federal contractor).
- Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management.
- Experience developing content tailored to the needs of contact center agents and customers.
- Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP).
Please Note: Candidate selected will be subject to a Government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
#maxcorp
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-08-06 09:59:37
-
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- 5+ years combined experience in the following areas: knowledge/content management, analytics, business writing, plain language, and immigration law.
Preferred:
- Relevant experience working within the US federal government (federal employee or federal contractor).
- Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management.
- Experience developing content tailored to the needs of contact center agents and customers.
- Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP).
Please Note: Candidate selected will be subject to a Government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
#maxcorp
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-08-06 09:59:37
-
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- 5+ years combined experience in the following areas: knowledge/content management, analytics, business writing, plain language, and immigration law.
Preferred:
- Relevant experience working within the US federal government (federal employee or federal contractor).
- Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management.
- Experience developing content tailored to the needs of contact center agents and customers.
- Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP).
Please Note: Candidate selected will be subject to a Government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
#maxcorp
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-08-06 09:59:36
-
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- 5+ years combined experience in the following areas: knowledge/content management, analytics, business writing, plain language, and immigration law.
Preferred:
- Relevant experience working within the US federal government (federal employee or federal contractor).
- Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management.
- Experience developing content tailored to the needs of contact center agents and customers.
- Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP).
Please Note: Candidate selected will be subject to a Government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
#maxcorp
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-08-06 09:59:35
-
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- 5+ years combined experience in the following areas: knowledge/content management, analytics, business writing, plain language, and immigration law.
Preferred:
- Relevant experience working within the US federal government (federal employee or federal contractor).
- Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management.
- Experience developing content tailored to the needs of contact center agents and customers.
- Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP).
Please Note: Candidate selected will be subject to a Government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
#maxcorp
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-08-06 09:59:35
-
Essential Duties and Responsibilities:
- Build and maintain knowledge base in SharePoint.
- Build document management processes and procedures.
- Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current.
- Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content.
- Create hierarchy and ownership structure to sustain knowledge management.
- Empower contributions from key stakeholders to improve the knowledge base.
- Design and implement work flows to manage documentation process.
- Establish standard templates for all documentation for the teams to utilize in document creation.
- Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base.
- Create, promote and apply best practices for writing, style and content in Microsoft style.
- Create training material in support of the Knowledge management process.
- Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article.
- Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint.
Minimum Requirements
- Bachelor's degree with 5+ years of experience.
- Advanced degree or professional designation preferred.
- Develops solutions to a variety of complex problems.
- Work requires considerable judgment and initiative.
- Exerts some influence on the overall objectives and long-range goals of the organization.
- 5+ years combined experience in the following areas: knowledge/content management, analytics, business writing, plain language, and immigration law.
Preferred:
- Relevant experience working within the US federal government (federal employee or federal contractor).
- Experience working at a contact center and deep knowledge of contact center trends and best practices as it relates to knowledge/content management.
- Experience developing content tailored to the needs of contact center agents and customers.
- Certifications such as Certified Knowledge Manager (CKM) or AIIM Certified Information Professional (CIP).
Please Note: Candidate selected will be subject to a Government background investigation and must meet eligibility and suitability requirements for a Public Trust Clearance.
U.S.
Citizenship is required, per contract requirements.
#maxcorp
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-08-06 09:59:34
-
Essential Duties and Responsibilities:
- Provide ongoing supervision to assigned staff.
- Responsible for reporting issues, problems and concerns to management.
- Compile and analyze weekly production statistics.
- Monitor workload and coordinates schedules with Work Force Management.
- Responsible for coaching team, setting expectations, conducting performance appraisals and providing career development, corrective action and recognition for assigned staff.
- Monitor team performance to ensure team/project meets Service Level Agreements.
- Provide staff performance feedback and mentoring to continuously meet and exceed individual goals.
- Evaluate the need for training to ensure specialists maintain current knowledge of multiple programs.
- Provide the Manager with updates on all issues regarding quality, training, policy, procedures, personnel, and departmental performance levels.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Oversee vendor deliverables and ensure materials meet quality and production standards.
- Review, edit, and verify documents and materials prior to production.
- Conduct quality assurance reviews to identify errors, inconsistencies, and opportunities for improvement.
- Maintain accurate inventory records and monitor inventory levels.
- Create, update, and track inventory reports using Microsoft Excel.
- Analyze inventory data and provide reporting updates to internal stakeholders.
- Collaborate with finance teams regarding inventory tracking, reporting, and reconciliation.
- Communicate effectively with vendors and internal teams to ensure deadlines and quality expectations are met.
- Travel quarterly to visit the print vendor and support operational oversight.
- Complete daily mailroom operations, including receiving, sorting, opening, scanning, indexing, and distributing incoming and outgoing mail.
- Ensure all documents are accurately scanned, uploaded, and routed to the appropriate systems and departments in a timely manner.
- Maintain document quality by reviewing scanned images for completeness, accuracy, and legibility.
- Track mail and document processing to ensure service level agreements (SLAs) and production deadlines are met.
- Coordinate with internal teams and external vendors to resolve mail or document processing issues.
- Maintain confidentiality and security of sensitive documents while adhering to company policies and compliance requirements.
- Support inventory management of mailroom supplies and equipment, and report operational issues as needed.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- Strong Microsoft Excel skills with experience tracking inventor...
....Read more...
Type: Permanent Location: Harrisburg, US-PA
Salary / Rate: Not Specified
Posted: 2026-08-06 09:59:33
