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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The purpose of this role is to own the BAU Operations and service management elements of the Technology services, to drive improvement of the quality and consistency of the services provided across the 4 business divisions and central services.
This role is an opportunity to define the way operational services should operate and implement that vision for our growing business by partnering with our Business leaders the Technology Leadership team and our key vendor partners.
Given Maximus's growth plans this role will continue to grow and evolve at a rapid pace so the ability to define and absorb change is key.
Operations Director key accountabilities
* Manage Operational services for Infrastructure, End User Computing, Solution support and Service management to meet business needs, agreed Service levels and efficiently.
With the ability to absorb new services at pace.
Manage Operations following ITIL standards
* Incident and Problem Management
* Change Management governance assuring all Architectural, Security and Data Privacy Compliance actions are complete prior to go live.
* Maintain a full inventory of Technology Assets and Service Catalogue
* Maintaining a secure environment and assuring compliance with CE+, ISO27001, SOCs, SOXs to standards deliver to the standards required by our Clients and Maximus.
* Drive Continuous Improvement of operations to maintain and improve service levels as continue to grow
Transformation
* Drive a significant improvement in end user experience and cost optimisation of services by developing and delivering Operations Service & Infrastructure improvement roadmap including simplification of landscape and utilising technologies such as automation, cloud services, optimisation of outsourcing services and partnerships.
* Ownership and champion of Technology Service standards across Technology organisation and promote continuous improvement using Digital methods and tools
Delivery of Infrastructure projects
* Deliver Infrastructure improvement and new service projects on time, to budget and quality across all Business Divisions and central services
* Support new contract delivery by providing required Infrastructure, End user computing and technology service introduction
* Integrate technology service operations for M&A activities aligned with growth plans
Stakeholder Management
* Maintaining transparency of Services through active review and communication of operational performance to SLAs to key stakehol...
....Read more...
Type: Permanent Location: Oklahoma City, US-OK
Salary / Rate: Not Specified
Posted: 2025-01-11 07:20:06
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At Elanco (NYSE: ELAN) – it all starts with animals!
As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.
We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.
At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.
We believe that diversity is the driving force behind innovation, creativity, and overall business success.
Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.
Making animals’ lives better makes life better – join our team today!
Job Summary: We are seeking a dedicated Payroll and HR Service Agent to support the delivery of end-to-end payroll services across the US, UK, and Canada, while also providing top-tier HR service across multiple countries.
This role involves collaboration with key stakeholders to ensure accurate payroll processing and effective resolution of HR inquiries.
Key Responsibilities:
Payroll Responsibilities:
* Execute daily tasks such as data entry, corrections, mass uploads, and payroll reversals/reissues in collaboration with Central Payroll Team.
* Ensure compliance with SOX controls and local regulations.
* Review, analyze, and reconcile payroll-related data according to established timelines and procedures.
* Verify timekeeping records and address discrepancies with managers and employees.
* Calculate and run on-cycle and off-cycle payrolls, including retroactive salary adjustments.
* Prepare benefits-related reports for vendor uploads and ensure timely resolution of employee inquiries.
* Maintain accurate payroll records and documentation for GL posting, including statutory and benefits information.
* Audit and validate payroll transactions for accuracy and compliance.
* Develop ad-hoc financial and operational reports as requested by Finance and HR.
HR Service Responsibilities:
* Serve as the first line of support for HR-related inquiries from employees, managers, and HR partners.
* Handle administrative queries professionally and courteously across all communication channels (email, phone, chat).
* Ensure services are delivered within defined SLAs/KPIs and drive continuous improvement in operations.
* Escalate issues as necessary and collaborate with various HR teams to resolve them.
* Proactively recommend improvements to enhance the overall employee experience.
* Maintain confidentiality and handle sensitive information with trust and credibility.
Qualifications:
* Education: Bachelor’s Degree in HR, Finance, IT, or related field.
* Experience: 1-2 years in pay...
....Read more...
Type: Permanent Location: Zapopan, MX-JAL
Salary / Rate: 270200
Posted: 2025-01-11 07:20:06
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The purpose of this role is to own the BAU Operations and service management elements of the Technology services, to drive improvement of the quality and consistency of the services provided across the 4 business divisions and central services.
This role is an opportunity to define the way operational services should operate and implement that vision for our growing business by partnering with our Business leaders the Technology Leadership team and our key vendor partners.
Given Maximus's growth plans this role will continue to grow and evolve at a rapid pace so the ability to define and absorb change is key.
Operations Director key accountabilities
* Manage Operational services for Infrastructure, End User Computing, Solution support and Service management to meet business needs, agreed Service levels and efficiently.
With the ability to absorb new services at pace.
Manage Operations following ITIL standards
* Incident and Problem Management
* Change Management governance assuring all Architectural, Security and Data Privacy Compliance actions are complete prior to go live.
* Maintain a full inventory of Technology Assets and Service Catalogue
* Maintaining a secure environment and assuring compliance with CE+, ISO27001, SOCs, SOXs to standards deliver to the standards required by our Clients and Maximus.
* Drive Continuous Improvement of operations to maintain and improve service levels as continue to grow
Transformation
* Drive a significant improvement in end user experience and cost optimisation of services by developing and delivering Operations Service & Infrastructure improvement roadmap including simplification of landscape and utilising technologies such as automation, cloud services, optimisation of outsourcing services and partnerships.
* Ownership and champion of Technology Service standards across Technology organisation and promote continuous improvement using Digital methods and tools
Delivery of Infrastructure projects
* Deliver Infrastructure improvement and new service projects on time, to budget and quality across all Business Divisions and central services
* Support new contract delivery by providing required Infrastructure, End user computing and technology service introduction
* Integrate technology service operations for M&A activities aligned with growth plans
Stakeholder Management
* Maintaining transparency of Services through active review and communication of operational performance to SLAs to key stakehol...
....Read more...
Type: Permanent Location: Minot, US-ND
Salary / Rate: Not Specified
Posted: 2025-01-11 07:20:05
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The purpose of this role is to own the BAU Operations and service management elements of the Technology services, to drive improvement of the quality and consistency of the services provided across the 4 business divisions and central services.
This role is an opportunity to define the way operational services should operate and implement that vision for our growing business by partnering with our Business leaders the Technology Leadership team and our key vendor partners.
Given Maximus's growth plans this role will continue to grow and evolve at a rapid pace so the ability to define and absorb change is key.
Operations Director key accountabilities
* Manage Operational services for Infrastructure, End User Computing, Solution support and Service management to meet business needs, agreed Service levels and efficiently.
With the ability to absorb new services at pace.
Manage Operations following ITIL standards
* Incident and Problem Management
* Change Management governance assuring all Architectural, Security and Data Privacy Compliance actions are complete prior to go live.
* Maintain a full inventory of Technology Assets and Service Catalogue
* Maintaining a secure environment and assuring compliance with CE+, ISO27001, SOCs, SOXs to standards deliver to the standards required by our Clients and Maximus.
* Drive Continuous Improvement of operations to maintain and improve service levels as continue to grow
Transformation
* Drive a significant improvement in end user experience and cost optimisation of services by developing and delivering Operations Service & Infrastructure improvement roadmap including simplification of landscape and utilising technologies such as automation, cloud services, optimisation of outsourcing services and partnerships.
* Ownership and champion of Technology Service standards across Technology organisation and promote continuous improvement using Digital methods and tools
Delivery of Infrastructure projects
* Deliver Infrastructure improvement and new service projects on time, to budget and quality across all Business Divisions and central services
* Support new contract delivery by providing required Infrastructure, End user computing and technology service introduction
* Integrate technology service operations for M&A activities aligned with growth plans
Stakeholder Management
* Maintaining transparency of Services through active review and communication of operational performance to SLAs to key stakehol...
....Read more...
Type: Permanent Location: Charlotte, US-NC
Salary / Rate: Not Specified
Posted: 2025-01-11 07:20:05
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The purpose of this role is to own the BAU Operations and service management elements of the Technology services, to drive improvement of the quality and consistency of the services provided across the 4 business divisions and central services.
This role is an opportunity to define the way operational services should operate and implement that vision for our growing business by partnering with our Business leaders the Technology Leadership team and our key vendor partners.
Given Maximus's growth plans this role will continue to grow and evolve at a rapid pace so the ability to define and absorb change is key.
Operations Director key accountabilities
* Manage Operational services for Infrastructure, End User Computing, Solution support and Service management to meet business needs, agreed Service levels and efficiently.
With the ability to absorb new services at pace.
Manage Operations following ITIL standards
* Incident and Problem Management
* Change Management governance assuring all Architectural, Security and Data Privacy Compliance actions are complete prior to go live.
* Maintain a full inventory of Technology Assets and Service Catalogue
* Maintaining a secure environment and assuring compliance with CE+, ISO27001, SOCs, SOXs to standards deliver to the standards required by our Clients and Maximus.
* Drive Continuous Improvement of operations to maintain and improve service levels as continue to grow
Transformation
* Drive a significant improvement in end user experience and cost optimisation of services by developing and delivering Operations Service & Infrastructure improvement roadmap including simplification of landscape and utilising technologies such as automation, cloud services, optimisation of outsourcing services and partnerships.
* Ownership and champion of Technology Service standards across Technology organisation and promote continuous improvement using Digital methods and tools
Delivery of Infrastructure projects
* Deliver Infrastructure improvement and new service projects on time, to budget and quality across all Business Divisions and central services
* Support new contract delivery by providing required Infrastructure, End user computing and technology service introduction
* Integrate technology service operations for M&A activities aligned with growth plans
Stakeholder Management
* Maintaining transparency of Services through active review and communication of operational performance to SLAs to key stakehol...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2025-01-11 07:20:04
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The purpose of this role is to own the BAU Operations and service management elements of the Technology services, to drive improvement of the quality and consistency of the services provided across the 4 business divisions and central services.
This role is an opportunity to define the way operational services should operate and implement that vision for our growing business by partnering with our Business leaders the Technology Leadership team and our key vendor partners.
Given Maximus's growth plans this role will continue to grow and evolve at a rapid pace so the ability to define and absorb change is key.
Operations Director key accountabilities
* Manage Operational services for Infrastructure, End User Computing, Solution support and Service management to meet business needs, agreed Service levels and efficiently.
With the ability to absorb new services at pace.
Manage Operations following ITIL standards
* Incident and Problem Management
* Change Management governance assuring all Architectural, Security and Data Privacy Compliance actions are complete prior to go live.
* Maintain a full inventory of Technology Assets and Service Catalogue
* Maintaining a secure environment and assuring compliance with CE+, ISO27001, SOCs, SOXs to standards deliver to the standards required by our Clients and Maximus.
* Drive Continuous Improvement of operations to maintain and improve service levels as continue to grow
Transformation
* Drive a significant improvement in end user experience and cost optimisation of services by developing and delivering Operations Service & Infrastructure improvement roadmap including simplification of landscape and utilising technologies such as automation, cloud services, optimisation of outsourcing services and partnerships.
* Ownership and champion of Technology Service standards across Technology organisation and promote continuous improvement using Digital methods and tools
Delivery of Infrastructure projects
* Deliver Infrastructure improvement and new service projects on time, to budget and quality across all Business Divisions and central services
* Support new contract delivery by providing required Infrastructure, End user computing and technology service introduction
* Integrate technology service operations for M&A activities aligned with growth plans
Stakeholder Management
* Maintaining transparency of Services through active review and communication of operational performance to SLAs to key stakehol...
....Read more...
Type: Permanent Location: Rochester, US-NY
Salary / Rate: Not Specified
Posted: 2025-01-11 07:20:03
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The purpose of this role is to own the BAU Operations and service management elements of the Technology services, to drive improvement of the quality and consistency of the services provided across the 4 business divisions and central services.
This role is an opportunity to define the way operational services should operate and implement that vision for our growing business by partnering with our Business leaders the Technology Leadership team and our key vendor partners.
Given Maximus's growth plans this role will continue to grow and evolve at a rapid pace so the ability to define and absorb change is key.
Operations Director key accountabilities
* Manage Operational services for Infrastructure, End User Computing, Solution support and Service management to meet business needs, agreed Service levels and efficiently.
With the ability to absorb new services at pace.
Manage Operations following ITIL standards
* Incident and Problem Management
* Change Management governance assuring all Architectural, Security and Data Privacy Compliance actions are complete prior to go live.
* Maintain a full inventory of Technology Assets and Service Catalogue
* Maintaining a secure environment and assuring compliance with CE+, ISO27001, SOCs, SOXs to standards deliver to the standards required by our Clients and Maximus.
* Drive Continuous Improvement of operations to maintain and improve service levels as continue to grow
Transformation
* Drive a significant improvement in end user experience and cost optimisation of services by developing and delivering Operations Service & Infrastructure improvement roadmap including simplification of landscape and utilising technologies such as automation, cloud services, optimisation of outsourcing services and partnerships.
* Ownership and champion of Technology Service standards across Technology organisation and promote continuous improvement using Digital methods and tools
Delivery of Infrastructure projects
* Deliver Infrastructure improvement and new service projects on time, to budget and quality across all Business Divisions and central services
* Support new contract delivery by providing required Infrastructure, End user computing and technology service introduction
* Integrate technology service operations for M&A activities aligned with growth plans
Stakeholder Management
* Maintaining transparency of Services through active review and communication of operational performance to SLAs to key stakehol...
....Read more...
Type: Permanent Location: Wilmington, US-NC
Salary / Rate: Not Specified
Posted: 2025-01-11 07:20:03
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The purpose of this role is to own the BAU Operations and service management elements of the Technology services, to drive improvement of the quality and consistency of the services provided across the 4 business divisions and central services.
This role is an opportunity to define the way operational services should operate and implement that vision for our growing business by partnering with our Business leaders the Technology Leadership team and our key vendor partners.
Given Maximus's growth plans this role will continue to grow and evolve at a rapid pace so the ability to define and absorb change is key.
Operations Director key accountabilities
* Manage Operational services for Infrastructure, End User Computing, Solution support and Service management to meet business needs, agreed Service levels and efficiently.
With the ability to absorb new services at pace.
Manage Operations following ITIL standards
* Incident and Problem Management
* Change Management governance assuring all Architectural, Security and Data Privacy Compliance actions are complete prior to go live.
* Maintain a full inventory of Technology Assets and Service Catalogue
* Maintaining a secure environment and assuring compliance with CE+, ISO27001, SOCs, SOXs to standards deliver to the standards required by our Clients and Maximus.
* Drive Continuous Improvement of operations to maintain and improve service levels as continue to grow
Transformation
* Drive a significant improvement in end user experience and cost optimisation of services by developing and delivering Operations Service & Infrastructure improvement roadmap including simplification of landscape and utilising technologies such as automation, cloud services, optimisation of outsourcing services and partnerships.
* Ownership and champion of Technology Service standards across Technology organisation and promote continuous improvement using Digital methods and tools
Delivery of Infrastructure projects
* Deliver Infrastructure improvement and new service projects on time, to budget and quality across all Business Divisions and central services
* Support new contract delivery by providing required Infrastructure, End user computing and technology service introduction
* Integrate technology service operations for M&A activities aligned with growth plans
Stakeholder Management
* Maintaining transparency of Services through active review and communication of operational performance to SLAs to key stakehol...
....Read more...
Type: Permanent Location: Fargo, US-ND
Salary / Rate: Not Specified
Posted: 2025-01-11 07:20:02
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The purpose of this role is to own the BAU Operations and service management elements of the Technology services, to drive improvement of the quality and consistency of the services provided across the 4 business divisions and central services.
This role is an opportunity to define the way operational services should operate and implement that vision for our growing business by partnering with our Business leaders the Technology Leadership team and our key vendor partners.
Given Maximus's growth plans this role will continue to grow and evolve at a rapid pace so the ability to define and absorb change is key.
Operations Director key accountabilities
* Manage Operational services for Infrastructure, End User Computing, Solution support and Service management to meet business needs, agreed Service levels and efficiently.
With the ability to absorb new services at pace.
Manage Operations following ITIL standards
* Incident and Problem Management
* Change Management governance assuring all Architectural, Security and Data Privacy Compliance actions are complete prior to go live.
* Maintain a full inventory of Technology Assets and Service Catalogue
* Maintaining a secure environment and assuring compliance with CE+, ISO27001, SOCs, SOXs to standards deliver to the standards required by our Clients and Maximus.
* Drive Continuous Improvement of operations to maintain and improve service levels as continue to grow
Transformation
* Drive a significant improvement in end user experience and cost optimisation of services by developing and delivering Operations Service & Infrastructure improvement roadmap including simplification of landscape and utilising technologies such as automation, cloud services, optimisation of outsourcing services and partnerships.
* Ownership and champion of Technology Service standards across Technology organisation and promote continuous improvement using Digital methods and tools
Delivery of Infrastructure projects
* Deliver Infrastructure improvement and new service projects on time, to budget and quality across all Business Divisions and central services
* Support new contract delivery by providing required Infrastructure, End user computing and technology service introduction
* Integrate technology service operations for M&A activities aligned with growth plans
Stakeholder Management
* Maintaining transparency of Services through active review and communication of operational performance to SLAs to key stakehol...
....Read more...
Type: Permanent Location: Cincinnati, US-OH
Salary / Rate: Not Specified
Posted: 2025-01-11 07:20:02
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The purpose of this role is to own the BAU Operations and service management elements of the Technology services, to drive improvement of the quality and consistency of the services provided across the 4 business divisions and central services.
This role is an opportunity to define the way operational services should operate and implement that vision for our growing business by partnering with our Business leaders the Technology Leadership team and our key vendor partners.
Given Maximus's growth plans this role will continue to grow and evolve at a rapid pace so the ability to define and absorb change is key.
Operations Director key accountabilities
* Manage Operational services for Infrastructure, End User Computing, Solution support and Service management to meet business needs, agreed Service levels and efficiently.
With the ability to absorb new services at pace.
Manage Operations following ITIL standards
* Incident and Problem Management
* Change Management governance assuring all Architectural, Security and Data Privacy Compliance actions are complete prior to go live.
* Maintain a full inventory of Technology Assets and Service Catalogue
* Maintaining a secure environment and assuring compliance with CE+, ISO27001, SOCs, SOXs to standards deliver to the standards required by our Clients and Maximus.
* Drive Continuous Improvement of operations to maintain and improve service levels as continue to grow
Transformation
* Drive a significant improvement in end user experience and cost optimisation of services by developing and delivering Operations Service & Infrastructure improvement roadmap including simplification of landscape and utilising technologies such as automation, cloud services, optimisation of outsourcing services and partnerships.
* Ownership and champion of Technology Service standards across Technology organisation and promote continuous improvement using Digital methods and tools
Delivery of Infrastructure projects
* Deliver Infrastructure improvement and new service projects on time, to budget and quality across all Business Divisions and central services
* Support new contract delivery by providing required Infrastructure, End user computing and technology service introduction
* Integrate technology service operations for M&A activities aligned with growth plans
Stakeholder Management
* Maintaining transparency of Services through active review and communication of operational performance to SLAs to key stakehol...
....Read more...
Type: Permanent Location: Cleveland, US-OH
Salary / Rate: Not Specified
Posted: 2025-01-11 07:20:01
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The purpose of this role is to own the BAU Operations and service management elements of the Technology services, to drive improvement of the quality and consistency of the services provided across the 4 business divisions and central services.
This role is an opportunity to define the way operational services should operate and implement that vision for our growing business by partnering with our Business leaders the Technology Leadership team and our key vendor partners.
Given Maximus's growth plans this role will continue to grow and evolve at a rapid pace so the ability to define and absorb change is key.
Operations Director key accountabilities
* Manage Operational services for Infrastructure, End User Computing, Solution support and Service management to meet business needs, agreed Service levels and efficiently.
With the ability to absorb new services at pace.
Manage Operations following ITIL standards
* Incident and Problem Management
* Change Management governance assuring all Architectural, Security and Data Privacy Compliance actions are complete prior to go live.
* Maintain a full inventory of Technology Assets and Service Catalogue
* Maintaining a secure environment and assuring compliance with CE+, ISO27001, SOCs, SOXs to standards deliver to the standards required by our Clients and Maximus.
* Drive Continuous Improvement of operations to maintain and improve service levels as continue to grow
Transformation
* Drive a significant improvement in end user experience and cost optimisation of services by developing and delivering Operations Service & Infrastructure improvement roadmap including simplification of landscape and utilising technologies such as automation, cloud services, optimisation of outsourcing services and partnerships.
* Ownership and champion of Technology Service standards across Technology organisation and promote continuous improvement using Digital methods and tools
Delivery of Infrastructure projects
* Deliver Infrastructure improvement and new service projects on time, to budget and quality across all Business Divisions and central services
* Support new contract delivery by providing required Infrastructure, End user computing and technology service introduction
* Integrate technology service operations for M&A activities aligned with growth plans
Stakeholder Management
* Maintaining transparency of Services through active review and communication of operational performance to SLAs to key stakehol...
....Read more...
Type: Permanent Location: Albany, US-NY
Salary / Rate: Not Specified
Posted: 2025-01-11 07:20:01
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The purpose of this role is to own the BAU Operations and service management elements of the Technology services, to drive improvement of the quality and consistency of the services provided across the 4 business divisions and central services.
This role is an opportunity to define the way operational services should operate and implement that vision for our growing business by partnering with our Business leaders the Technology Leadership team and our key vendor partners.
Given Maximus's growth plans this role will continue to grow and evolve at a rapid pace so the ability to define and absorb change is key.
Operations Director key accountabilities
* Manage Operational services for Infrastructure, End User Computing, Solution support and Service management to meet business needs, agreed Service levels and efficiently.
With the ability to absorb new services at pace.
Manage Operations following ITIL standards
* Incident and Problem Management
* Change Management governance assuring all Architectural, Security and Data Privacy Compliance actions are complete prior to go live.
* Maintain a full inventory of Technology Assets and Service Catalogue
* Maintaining a secure environment and assuring compliance with CE+, ISO27001, SOCs, SOXs to standards deliver to the standards required by our Clients and Maximus.
* Drive Continuous Improvement of operations to maintain and improve service levels as continue to grow
Transformation
* Drive a significant improvement in end user experience and cost optimisation of services by developing and delivering Operations Service & Infrastructure improvement roadmap including simplification of landscape and utilising technologies such as automation, cloud services, optimisation of outsourcing services and partnerships.
* Ownership and champion of Technology Service standards across Technology organisation and promote continuous improvement using Digital methods and tools
Delivery of Infrastructure projects
* Deliver Infrastructure improvement and new service projects on time, to budget and quality across all Business Divisions and central services
* Support new contract delivery by providing required Infrastructure, End user computing and technology service introduction
* Integrate technology service operations for M&A activities aligned with growth plans
Stakeholder Management
* Maintaining transparency of Services through active review and communication of operational performance to SLAs to key stakehol...
....Read more...
Type: Permanent Location: Cherry Hill, US-NJ
Salary / Rate: Not Specified
Posted: 2025-01-11 07:20:00
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The purpose of this role is to own the BAU Operations and service management elements of the Technology services, to drive improvement of the quality and consistency of the services provided across the 4 business divisions and central services.
This role is an opportunity to define the way operational services should operate and implement that vision for our growing business by partnering with our Business leaders the Technology Leadership team and our key vendor partners.
Given Maximus's growth plans this role will continue to grow and evolve at a rapid pace so the ability to define and absorb change is key.
Operations Director key accountabilities
* Manage Operational services for Infrastructure, End User Computing, Solution support and Service management to meet business needs, agreed Service levels and efficiently.
With the ability to absorb new services at pace.
Manage Operations following ITIL standards
* Incident and Problem Management
* Change Management governance assuring all Architectural, Security and Data Privacy Compliance actions are complete prior to go live.
* Maintain a full inventory of Technology Assets and Service Catalogue
* Maintaining a secure environment and assuring compliance with CE+, ISO27001, SOCs, SOXs to standards deliver to the standards required by our Clients and Maximus.
* Drive Continuous Improvement of operations to maintain and improve service levels as continue to grow
Transformation
* Drive a significant improvement in end user experience and cost optimisation of services by developing and delivering Operations Service & Infrastructure improvement roadmap including simplification of landscape and utilising technologies such as automation, cloud services, optimisation of outsourcing services and partnerships.
* Ownership and champion of Technology Service standards across Technology organisation and promote continuous improvement using Digital methods and tools
Delivery of Infrastructure projects
* Deliver Infrastructure improvement and new service projects on time, to budget and quality across all Business Divisions and central services
* Support new contract delivery by providing required Infrastructure, End user computing and technology service introduction
* Integrate technology service operations for M&A activities aligned with growth plans
Stakeholder Management
* Maintaining transparency of Services through active review and communication of operational performance to SLAs to key stakehol...
....Read more...
Type: Permanent Location: Albuquerque, US-NM
Salary / Rate: Not Specified
Posted: 2025-01-11 07:20:00
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The purpose of this role is to own the BAU Operations and service management elements of the Technology services, to drive improvement of the quality and consistency of the services provided across the 4 business divisions and central services.
This role is an opportunity to define the way operational services should operate and implement that vision for our growing business by partnering with our Business leaders the Technology Leadership team and our key vendor partners.
Given Maximus's growth plans this role will continue to grow and evolve at a rapid pace so the ability to define and absorb change is key.
Operations Director key accountabilities
* Manage Operational services for Infrastructure, End User Computing, Solution support and Service management to meet business needs, agreed Service levels and efficiently.
With the ability to absorb new services at pace.
Manage Operations following ITIL standards
* Incident and Problem Management
* Change Management governance assuring all Architectural, Security and Data Privacy Compliance actions are complete prior to go live.
* Maintain a full inventory of Technology Assets and Service Catalogue
* Maintaining a secure environment and assuring compliance with CE+, ISO27001, SOCs, SOXs to standards deliver to the standards required by our Clients and Maximus.
* Drive Continuous Improvement of operations to maintain and improve service levels as continue to grow
Transformation
* Drive a significant improvement in end user experience and cost optimisation of services by developing and delivering Operations Service & Infrastructure improvement roadmap including simplification of landscape and utilising technologies such as automation, cloud services, optimisation of outsourcing services and partnerships.
* Ownership and champion of Technology Service standards across Technology organisation and promote continuous improvement using Digital methods and tools
Delivery of Infrastructure projects
* Deliver Infrastructure improvement and new service projects on time, to budget and quality across all Business Divisions and central services
* Support new contract delivery by providing required Infrastructure, End user computing and technology service introduction
* Integrate technology service operations for M&A activities aligned with growth plans
Stakeholder Management
* Maintaining transparency of Services through active review and communication of operational performance to SLAs to key stakehol...
....Read more...
Type: Permanent Location: Las Cruces, US-NM
Salary / Rate: Not Specified
Posted: 2025-01-11 07:19:59
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The purpose of this role is to own the BAU Operations and service management elements of the Technology services, to drive improvement of the quality and consistency of the services provided across the 4 business divisions and central services.
This role is an opportunity to define the way operational services should operate and implement that vision for our growing business by partnering with our Business leaders the Technology Leadership team and our key vendor partners.
Given Maximus's growth plans this role will continue to grow and evolve at a rapid pace so the ability to define and absorb change is key.
Operations Director key accountabilities
* Manage Operational services for Infrastructure, End User Computing, Solution support and Service management to meet business needs, agreed Service levels and efficiently.
With the ability to absorb new services at pace.
Manage Operations following ITIL standards
* Incident and Problem Management
* Change Management governance assuring all Architectural, Security and Data Privacy Compliance actions are complete prior to go live.
* Maintain a full inventory of Technology Assets and Service Catalogue
* Maintaining a secure environment and assuring compliance with CE+, ISO27001, SOCs, SOXs to standards deliver to the standards required by our Clients and Maximus.
* Drive Continuous Improvement of operations to maintain and improve service levels as continue to grow
Transformation
* Drive a significant improvement in end user experience and cost optimisation of services by developing and delivering Operations Service & Infrastructure improvement roadmap including simplification of landscape and utilising technologies such as automation, cloud services, optimisation of outsourcing services and partnerships.
* Ownership and champion of Technology Service standards across Technology organisation and promote continuous improvement using Digital methods and tools
Delivery of Infrastructure projects
* Deliver Infrastructure improvement and new service projects on time, to budget and quality across all Business Divisions and central services
* Support new contract delivery by providing required Infrastructure, End user computing and technology service introduction
* Integrate technology service operations for M&A activities aligned with growth plans
Stakeholder Management
* Maintaining transparency of Services through active review and communication of operational performance to SLAs to key stakehol...
....Read more...
Type: Permanent Location: Newark, US-NJ
Salary / Rate: Not Specified
Posted: 2025-01-11 07:19:59
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The purpose of this role is to own the BAU Operations and service management elements of the Technology services, to drive improvement of the quality and consistency of the services provided across the 4 business divisions and central services.
This role is an opportunity to define the way operational services should operate and implement that vision for our growing business by partnering with our Business leaders the Technology Leadership team and our key vendor partners.
Given Maximus's growth plans this role will continue to grow and evolve at a rapid pace so the ability to define and absorb change is key.
Operations Director key accountabilities
* Manage Operational services for Infrastructure, End User Computing, Solution support and Service management to meet business needs, agreed Service levels and efficiently.
With the ability to absorb new services at pace.
Manage Operations following ITIL standards
* Incident and Problem Management
* Change Management governance assuring all Architectural, Security and Data Privacy Compliance actions are complete prior to go live.
* Maintain a full inventory of Technology Assets and Service Catalogue
* Maintaining a secure environment and assuring compliance with CE+, ISO27001, SOCs, SOXs to standards deliver to the standards required by our Clients and Maximus.
* Drive Continuous Improvement of operations to maintain and improve service levels as continue to grow
Transformation
* Drive a significant improvement in end user experience and cost optimisation of services by developing and delivering Operations Service & Infrastructure improvement roadmap including simplification of landscape and utilising technologies such as automation, cloud services, optimisation of outsourcing services and partnerships.
* Ownership and champion of Technology Service standards across Technology organisation and promote continuous improvement using Digital methods and tools
Delivery of Infrastructure projects
* Deliver Infrastructure improvement and new service projects on time, to budget and quality across all Business Divisions and central services
* Support new contract delivery by providing required Infrastructure, End user computing and technology service introduction
* Integrate technology service operations for M&A activities aligned with growth plans
Stakeholder Management
* Maintaining transparency of Services through active review and communication of operational performance to SLAs to key stakehol...
....Read more...
Type: Permanent Location: Buffalo, US-NY
Salary / Rate: Not Specified
Posted: 2025-01-11 07:19:58
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The purpose of this role is to own the BAU Operations and service management elements of the Technology services, to drive improvement of the quality and consistency of the services provided across the 4 business divisions and central services.
This role is an opportunity to define the way operational services should operate and implement that vision for our growing business by partnering with our Business leaders the Technology Leadership team and our key vendor partners.
Given Maximus's growth plans this role will continue to grow and evolve at a rapid pace so the ability to define and absorb change is key.
Operations Director key accountabilities
* Manage Operational services for Infrastructure, End User Computing, Solution support and Service management to meet business needs, agreed Service levels and efficiently.
With the ability to absorb new services at pace.
Manage Operations following ITIL standards
* Incident and Problem Management
* Change Management governance assuring all Architectural, Security and Data Privacy Compliance actions are complete prior to go live.
* Maintain a full inventory of Technology Assets and Service Catalogue
* Maintaining a secure environment and assuring compliance with CE+, ISO27001, SOCs, SOXs to standards deliver to the standards required by our Clients and Maximus.
* Drive Continuous Improvement of operations to maintain and improve service levels as continue to grow
Transformation
* Drive a significant improvement in end user experience and cost optimisation of services by developing and delivering Operations Service & Infrastructure improvement roadmap including simplification of landscape and utilising technologies such as automation, cloud services, optimisation of outsourcing services and partnerships.
* Ownership and champion of Technology Service standards across Technology organisation and promote continuous improvement using Digital methods and tools
Delivery of Infrastructure projects
* Deliver Infrastructure improvement and new service projects on time, to budget and quality across all Business Divisions and central services
* Support new contract delivery by providing required Infrastructure, End user computing and technology service introduction
* Integrate technology service operations for M&A activities aligned with growth plans
Stakeholder Management
* Maintaining transparency of Services through active review and communication of operational performance to SLAs to key stakehol...
....Read more...
Type: Permanent Location: Lebanon, US-NH
Salary / Rate: Not Specified
Posted: 2025-01-11 07:19:57
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The purpose of this role is to own the BAU Operations and service management elements of the Technology services, to drive improvement of the quality and consistency of the services provided across the 4 business divisions and central services.
This role is an opportunity to define the way operational services should operate and implement that vision for our growing business by partnering with our Business leaders the Technology Leadership team and our key vendor partners.
Given Maximus's growth plans this role will continue to grow and evolve at a rapid pace so the ability to define and absorb change is key.
Operations Director key accountabilities
* Manage Operational services for Infrastructure, End User Computing, Solution support and Service management to meet business needs, agreed Service levels and efficiently.
With the ability to absorb new services at pace.
Manage Operations following ITIL standards
* Incident and Problem Management
* Change Management governance assuring all Architectural, Security and Data Privacy Compliance actions are complete prior to go live.
* Maintain a full inventory of Technology Assets and Service Catalogue
* Maintaining a secure environment and assuring compliance with CE+, ISO27001, SOCs, SOXs to standards deliver to the standards required by our Clients and Maximus.
* Drive Continuous Improvement of operations to maintain and improve service levels as continue to grow
Transformation
* Drive a significant improvement in end user experience and cost optimisation of services by developing and delivering Operations Service & Infrastructure improvement roadmap including simplification of landscape and utilising technologies such as automation, cloud services, optimisation of outsourcing services and partnerships.
* Ownership and champion of Technology Service standards across Technology organisation and promote continuous improvement using Digital methods and tools
Delivery of Infrastructure projects
* Deliver Infrastructure improvement and new service projects on time, to budget and quality across all Business Divisions and central services
* Support new contract delivery by providing required Infrastructure, End user computing and technology service introduction
* Integrate technology service operations for M&A activities aligned with growth plans
Stakeholder Management
* Maintaining transparency of Services through active review and communication of operational performance to SLAs to key stakehol...
....Read more...
Type: Permanent Location: Manchester, US-NH
Salary / Rate: Not Specified
Posted: 2025-01-11 07:19:56
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The purpose of this role is to own the BAU Operations and service management elements of the Technology services, to drive improvement of the quality and consistency of the services provided across the 4 business divisions and central services.
This role is an opportunity to define the way operational services should operate and implement that vision for our growing business by partnering with our Business leaders the Technology Leadership team and our key vendor partners.
Given Maximus's growth plans this role will continue to grow and evolve at a rapid pace so the ability to define and absorb change is key.
Operations Director key accountabilities
* Manage Operational services for Infrastructure, End User Computing, Solution support and Service management to meet business needs, agreed Service levels and efficiently.
With the ability to absorb new services at pace.
Manage Operations following ITIL standards
* Incident and Problem Management
* Change Management governance assuring all Architectural, Security and Data Privacy Compliance actions are complete prior to go live.
* Maintain a full inventory of Technology Assets and Service Catalogue
* Maintaining a secure environment and assuring compliance with CE+, ISO27001, SOCs, SOXs to standards deliver to the standards required by our Clients and Maximus.
* Drive Continuous Improvement of operations to maintain and improve service levels as continue to grow
Transformation
* Drive a significant improvement in end user experience and cost optimisation of services by developing and delivering Operations Service & Infrastructure improvement roadmap including simplification of landscape and utilising technologies such as automation, cloud services, optimisation of outsourcing services and partnerships.
* Ownership and champion of Technology Service standards across Technology organisation and promote continuous improvement using Digital methods and tools
Delivery of Infrastructure projects
* Deliver Infrastructure improvement and new service projects on time, to budget and quality across all Business Divisions and central services
* Support new contract delivery by providing required Infrastructure, End user computing and technology service introduction
* Integrate technology service operations for M&A activities aligned with growth plans
Stakeholder Management
* Maintaining transparency of Services through active review and communication of operational performance to SLAs to key stakehol...
....Read more...
Type: Permanent Location: Reno, US-NV
Salary / Rate: Not Specified
Posted: 2025-01-11 07:19:56
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The purpose of this role is to own the BAU Operations and service management elements of the Technology services, to drive improvement of the quality and consistency of the services provided across the 4 business divisions and central services.
This role is an opportunity to define the way operational services should operate and implement that vision for our growing business by partnering with our Business leaders the Technology Leadership team and our key vendor partners.
Given Maximus's growth plans this role will continue to grow and evolve at a rapid pace so the ability to define and absorb change is key.
Operations Director key accountabilities
* Manage Operational services for Infrastructure, End User Computing, Solution support and Service management to meet business needs, agreed Service levels and efficiently.
With the ability to absorb new services at pace.
Manage Operations following ITIL standards
* Incident and Problem Management
* Change Management governance assuring all Architectural, Security and Data Privacy Compliance actions are complete prior to go live.
* Maintain a full inventory of Technology Assets and Service Catalogue
* Maintaining a secure environment and assuring compliance with CE+, ISO27001, SOCs, SOXs to standards deliver to the standards required by our Clients and Maximus.
* Drive Continuous Improvement of operations to maintain and improve service levels as continue to grow
Transformation
* Drive a significant improvement in end user experience and cost optimisation of services by developing and delivering Operations Service & Infrastructure improvement roadmap including simplification of landscape and utilising technologies such as automation, cloud services, optimisation of outsourcing services and partnerships.
* Ownership and champion of Technology Service standards across Technology organisation and promote continuous improvement using Digital methods and tools
Delivery of Infrastructure projects
* Deliver Infrastructure improvement and new service projects on time, to budget and quality across all Business Divisions and central services
* Support new contract delivery by providing required Infrastructure, End user computing and technology service introduction
* Integrate technology service operations for M&A activities aligned with growth plans
Stakeholder Management
* Maintaining transparency of Services through active review and communication of operational performance to SLAs to key stakehol...
....Read more...
Type: Permanent Location: Missoula, US-MT
Salary / Rate: Not Specified
Posted: 2025-01-11 07:19:55
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The purpose of this role is to own the BAU Operations and service management elements of the Technology services, to drive improvement of the quality and consistency of the services provided across the 4 business divisions and central services.
This role is an opportunity to define the way operational services should operate and implement that vision for our growing business by partnering with our Business leaders the Technology Leadership team and our key vendor partners.
Given Maximus's growth plans this role will continue to grow and evolve at a rapid pace so the ability to define and absorb change is key.
Operations Director key accountabilities
* Manage Operational services for Infrastructure, End User Computing, Solution support and Service management to meet business needs, agreed Service levels and efficiently.
With the ability to absorb new services at pace.
Manage Operations following ITIL standards
* Incident and Problem Management
* Change Management governance assuring all Architectural, Security and Data Privacy Compliance actions are complete prior to go live.
* Maintain a full inventory of Technology Assets and Service Catalogue
* Maintaining a secure environment and assuring compliance with CE+, ISO27001, SOCs, SOXs to standards deliver to the standards required by our Clients and Maximus.
* Drive Continuous Improvement of operations to maintain and improve service levels as continue to grow
Transformation
* Drive a significant improvement in end user experience and cost optimisation of services by developing and delivering Operations Service & Infrastructure improvement roadmap including simplification of landscape and utilising technologies such as automation, cloud services, optimisation of outsourcing services and partnerships.
* Ownership and champion of Technology Service standards across Technology organisation and promote continuous improvement using Digital methods and tools
Delivery of Infrastructure projects
* Deliver Infrastructure improvement and new service projects on time, to budget and quality across all Business Divisions and central services
* Support new contract delivery by providing required Infrastructure, End user computing and technology service introduction
* Integrate technology service operations for M&A activities aligned with growth plans
Stakeholder Management
* Maintaining transparency of Services through active review and communication of operational performance to SLAs to key stakehol...
....Read more...
Type: Permanent Location: North Platte, US-NE
Salary / Rate: Not Specified
Posted: 2025-01-11 07:19:55
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The purpose of this role is to own the BAU Operations and service management elements of the Technology services, to drive improvement of the quality and consistency of the services provided across the 4 business divisions and central services.
This role is an opportunity to define the way operational services should operate and implement that vision for our growing business by partnering with our Business leaders the Technology Leadership team and our key vendor partners.
Given Maximus's growth plans this role will continue to grow and evolve at a rapid pace so the ability to define and absorb change is key.
Operations Director key accountabilities
* Manage Operational services for Infrastructure, End User Computing, Solution support and Service management to meet business needs, agreed Service levels and efficiently.
With the ability to absorb new services at pace.
Manage Operations following ITIL standards
* Incident and Problem Management
* Change Management governance assuring all Architectural, Security and Data Privacy Compliance actions are complete prior to go live.
* Maintain a full inventory of Technology Assets and Service Catalogue
* Maintaining a secure environment and assuring compliance with CE+, ISO27001, SOCs, SOXs to standards deliver to the standards required by our Clients and Maximus.
* Drive Continuous Improvement of operations to maintain and improve service levels as continue to grow
Transformation
* Drive a significant improvement in end user experience and cost optimisation of services by developing and delivering Operations Service & Infrastructure improvement roadmap including simplification of landscape and utilising technologies such as automation, cloud services, optimisation of outsourcing services and partnerships.
* Ownership and champion of Technology Service standards across Technology organisation and promote continuous improvement using Digital methods and tools
Delivery of Infrastructure projects
* Deliver Infrastructure improvement and new service projects on time, to budget and quality across all Business Divisions and central services
* Support new contract delivery by providing required Infrastructure, End user computing and technology service introduction
* Integrate technology service operations for M&A activities aligned with growth plans
Stakeholder Management
* Maintaining transparency of Services through active review and communication of operational performance to SLAs to key stakehol...
....Read more...
Type: Permanent Location: Bozeman, US-MT
Salary / Rate: Not Specified
Posted: 2025-01-11 07:19:54
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The purpose of this role is to own the BAU Operations and service management elements of the Technology services, to drive improvement of the quality and consistency of the services provided across the 4 business divisions and central services.
This role is an opportunity to define the way operational services should operate and implement that vision for our growing business by partnering with our Business leaders the Technology Leadership team and our key vendor partners.
Given Maximus's growth plans this role will continue to grow and evolve at a rapid pace so the ability to define and absorb change is key.
Operations Director key accountabilities
* Manage Operational services for Infrastructure, End User Computing, Solution support and Service management to meet business needs, agreed Service levels and efficiently.
With the ability to absorb new services at pace.
Manage Operations following ITIL standards
* Incident and Problem Management
* Change Management governance assuring all Architectural, Security and Data Privacy Compliance actions are complete prior to go live.
* Maintain a full inventory of Technology Assets and Service Catalogue
* Maintaining a secure environment and assuring compliance with CE+, ISO27001, SOCs, SOXs to standards deliver to the standards required by our Clients and Maximus.
* Drive Continuous Improvement of operations to maintain and improve service levels as continue to grow
Transformation
* Drive a significant improvement in end user experience and cost optimisation of services by developing and delivering Operations Service & Infrastructure improvement roadmap including simplification of landscape and utilising technologies such as automation, cloud services, optimisation of outsourcing services and partnerships.
* Ownership and champion of Technology Service standards across Technology organisation and promote continuous improvement using Digital methods and tools
Delivery of Infrastructure projects
* Deliver Infrastructure improvement and new service projects on time, to budget and quality across all Business Divisions and central services
* Support new contract delivery by providing required Infrastructure, End user computing and technology service introduction
* Integrate technology service operations for M&A activities aligned with growth plans
Stakeholder Management
* Maintaining transparency of Services through active review and communication of operational performance to SLAs to key stakehol...
....Read more...
Type: Permanent Location: Las Vegas, US-NV
Salary / Rate: Not Specified
Posted: 2025-01-11 07:19:53
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The purpose of this role is to own the BAU Operations and service management elements of the Technology services, to drive improvement of the quality and consistency of the services provided across the 4 business divisions and central services.
This role is an opportunity to define the way operational services should operate and implement that vision for our growing business by partnering with our Business leaders the Technology Leadership team and our key vendor partners.
Given Maximus's growth plans this role will continue to grow and evolve at a rapid pace so the ability to define and absorb change is key.
Operations Director key accountabilities
* Manage Operational services for Infrastructure, End User Computing, Solution support and Service management to meet business needs, agreed Service levels and efficiently.
With the ability to absorb new services at pace.
Manage Operations following ITIL standards
* Incident and Problem Management
* Change Management governance assuring all Architectural, Security and Data Privacy Compliance actions are complete prior to go live.
* Maintain a full inventory of Technology Assets and Service Catalogue
* Maintaining a secure environment and assuring compliance with CE+, ISO27001, SOCs, SOXs to standards deliver to the standards required by our Clients and Maximus.
* Drive Continuous Improvement of operations to maintain and improve service levels as continue to grow
Transformation
* Drive a significant improvement in end user experience and cost optimisation of services by developing and delivering Operations Service & Infrastructure improvement roadmap including simplification of landscape and utilising technologies such as automation, cloud services, optimisation of outsourcing services and partnerships.
* Ownership and champion of Technology Service standards across Technology organisation and promote continuous improvement using Digital methods and tools
Delivery of Infrastructure projects
* Deliver Infrastructure improvement and new service projects on time, to budget and quality across all Business Divisions and central services
* Support new contract delivery by providing required Infrastructure, End user computing and technology service introduction
* Integrate technology service operations for M&A activities aligned with growth plans
Stakeholder Management
* Maintaining transparency of Services through active review and communication of operational performance to SLAs to key stakehol...
....Read more...
Type: Permanent Location: Omaha, US-NE
Salary / Rate: Not Specified
Posted: 2025-01-11 07:19:53
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The purpose of this role is to own the BAU Operations and service management elements of the Technology services, to drive improvement of the quality and consistency of the services provided across the 4 business divisions and central services.
This role is an opportunity to define the way operational services should operate and implement that vision for our growing business by partnering with our Business leaders the Technology Leadership team and our key vendor partners.
Given Maximus's growth plans this role will continue to grow and evolve at a rapid pace so the ability to define and absorb change is key.
Operations Director key accountabilities
* Manage Operational services for Infrastructure, End User Computing, Solution support and Service management to meet business needs, agreed Service levels and efficiently.
With the ability to absorb new services at pace.
Manage Operations following ITIL standards
* Incident and Problem Management
* Change Management governance assuring all Architectural, Security and Data Privacy Compliance actions are complete prior to go live.
* Maintain a full inventory of Technology Assets and Service Catalogue
* Maintaining a secure environment and assuring compliance with CE+, ISO27001, SOCs, SOXs to standards deliver to the standards required by our Clients and Maximus.
* Drive Continuous Improvement of operations to maintain and improve service levels as continue to grow
Transformation
* Drive a significant improvement in end user experience and cost optimisation of services by developing and delivering Operations Service & Infrastructure improvement roadmap including simplification of landscape and utilising technologies such as automation, cloud services, optimisation of outsourcing services and partnerships.
* Ownership and champion of Technology Service standards across Technology organisation and promote continuous improvement using Digital methods and tools
Delivery of Infrastructure projects
* Deliver Infrastructure improvement and new service projects on time, to budget and quality across all Business Divisions and central services
* Support new contract delivery by providing required Infrastructure, End user computing and technology service introduction
* Integrate technology service operations for M&A activities aligned with growth plans
Stakeholder Management
* Maintaining transparency of Services through active review and communication of operational performance to SLAs to key stakehol...
....Read more...
Type: Permanent Location: Kansas City, US-MO
Salary / Rate: Not Specified
Posted: 2025-01-11 07:19:52
